Information officer jobs in harlow, essex

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom. 

We are looking for a Digital Communications Coordinator to cover maternity leave and to support our busy Communications team.

The Digital Communications Coordinator is a key role within CLAPA, responsible for implementing our digital communications strategy to engage and inspire the UK cleft community. This role moves beyond content creation to take ownership of CLAPA’s digital communications across social and email platforms, ensuring online communications are strategic and data-driven. Working closely with colleagues across the organisation, this role supports the planning, delivery, and monitoring of campaigns that inform, support, and connect the cleft community in the UK. 

This is a hands-on role suited to someone with a good understanding of digital communications and a passion for community engagement. The Coordinator will manage day-to-day digital content, respond to online enquiries, and support internal teams with their communications needs. They will also play an important part in maintaining CLAPA’s brand and voice across all channels, ensuring our communications are accessible, on-brand, and effective. 

NB - We reserve the right to close applications early if we receive a high volume of strong candidates. 

Special Events Coordinator (Fundraising)

Salary £31,000 - £33,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days (due to the nature of this role,

                                    some anti-social hours working will be required)

Base Hybrid working for the foreseeable future, with attendance in the office two days a week, including                                          one day being a Thursday at our central office:

                                     · Pears Building, Pond Street, London, NW3 2PP

                                     Other office days may be worked from our other sites at:

                                    · Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                    · Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The special events coordinator will report to the special events manager.

We have a great opportunity for an experienced and proactive special events coordinator to join our dynamic philanthropy & campaign team at the Royal Free Charity. This is a role for someone with proven experience of delivering high-quality events end to end - someone who thrives on the detail, keeps things running like clockwork and brings creativity and poise under pressure.

You will be instrumental in delivering bespoke, high-value experiences such as private dinners, small group tours, donor visits and our flagship annual event, The Marsden Lecture. These are carefully curated opportunities to inspire generosity and deepen relationships with key supporters. You will work closely with internal teams and senior stakeholders, so diplomacy, adaptability and strong interpersonal skills are essential. If you're looking to deliver purposeful work in a fast-paced, mission-led environment, we would love to hear from you.

Principal responsibilities

Event planning and coordination

· Develop event concepts and themes, create detailed event plans and coordinate all logistical aspects of events of events falling within the remit of this role.

· Work closely with the philanthropy and campaign team to design and implement special events that maximise fundraising potential.

Stewardship events

· Plan and manage events to acknowledge and appreciate donors, facilitating their continued support and engagement with the charity.

Engagement activities

· Organise and execute events that foster engagement and increase awareness of the charity's mission and goals.  

Supporting the new cancer campaign

· Prepare for campaign events in support of a £50m campaign for a ground-breaking cancer centre on the Royal Free Hospital site.

Vendor management

· Whether on-site at one of our hospitals or at an external venue, take responsibility for sourcing, negotiating and managing relationships with vendors, including caterers, suppliers and on-site partners.

Budget management

· Create and manage event budgets, ensuring cost-effective solutions while maintaining high-quality standards.  

Communications and promotion

· Collaborate with the communications team to develop promotional materials and strategies to maximise event attendance and engagement.  

RSVP management

· Managing the RSVP mailbox, ensuring timely and accurate responses to event invitations and queries.

Database management

· Maintain and update event-related databases, ensuring accurate records of participants, donors and sponsors.  

Relationship management

· Act as the main point of contact for colleagues, donors and contractors, ensuring their needs and expectations are met throughout the event planning and delivery process.

Portfolio manager support

· Assist portfolio managers in engaging with prospects and donors effectively, providing event-related insights and facilitating meaningful connections.  

On-site coordination

· Oversee event setup, execution, and breakdown, ensuring all elements are in place and events run smoothly.  

Post-event evaluation

· Conduct post-event evaluations to gather feedback and identify areas for improvement.  

Oversight and responsibility

· Manage risk assessment, risk management and first aid training to ensure the safety and well-being of all event participants. 

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements. 

This position would suit a candidate who:

- is highly organised, creative and possesses effective communication skills

- has proven experience in event planning and coordination, ideally including fundraising events

- develops excellent client relations with a wide variety of stakeholders

- has the ability to oversee events from setup to breakdown

- can manage RSVPs and maintain event-related activity on a CRM.

PERSON SPECIFICATION

Qualifications

· No specific qualifications are required, but a good level of numeracy and literacy is essential.

Experience

Essential 

· Significant events delivery experience, ideally within the not-for-profit sector.

· Proven track record in developing and managing events on time and ensuring they are in line with budget (managed             by the special events manager), achieving key performance indicators and receiving positive feedback from                 guests.

· Evidence of outstanding planning skills to deliver complex projects.

Desirable 

· Experience of leading on the creation and implementation of innovative events that are tailored towards a specific        audience’s interests.

Skills and knowledge

Essential 

· A keen interest in the fundraising sector, with a desire to learn and grow in the role.

· An excellent eye for detail.

· Strong interpersonal and communication skills, including diplomacy and the ability to negotiate.

· Committed to achieving objectives and delivering a high-quality service to agreed timescales.

· Excellent IT skills in MS Office (Outlook, Word, Excel and PowerPoint) and experience of using a CRM.

Desirable 

· Understanding of the events sector and appropriate techniques and approaches for a major donor audience.

· Ability to develop and monitor budgets.

· Understanding of major donor fundraising and the role events can play in successful cultivation of relationships     (ideally learned through direct experience).

· Ability to contribute to a collaborative and agile team, enabling others to learn and deliver and celebrating  successes.

· Ability to:   

 - support colleagues and stakeholders positively

 - build supportive and trusting relationships .

  - Knowledge of fundraising regulations and best practice including Gift Aid and GDPR. 

The team

Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

·Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, the charity’s first patron programme, and special events to support these activities.

·Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

·Our database and supporter care colleagues underpin and support the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter: 1-2 page letter detailing your interest in the role and how you meet the person specification

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 27 July 2025, midnight.

Interview date: 5 August 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

National Numeracy supports volunteers from our corporate partners to deliver sessions in primary schools
that inspire children to see the value of maths in the real world. The Programme enables volunteers to
directly support communities with low number confidence and skills, celebrating everyday maths, and
developing the building blocks of social mobility in areas of need.

The new Programmes Assistant will work with the Volunteering Manager and wider Programmes Team to
deliver this exciting Programme. The role will involve working with internal team members and external
partners to assist with delivery, including recruitment of volunteers and schools, training of volunteers,
resource delivery and preparation, feedback, data collection and associated admin. The Programmes
Assistant will be the first point of contact for volunteers, schools and partner organisations.

We are looking for someone who is flexible and able to respond to the fast-paced work around the busiest
periods of the year for the Programme. It’s not imperative that you come from the education or charity
sectors, or that you have held an equivalent role previously, as long as you can show us that you have
relevant transferable skills and an understanding of what it takes to be successful in this role.

National Numeracy is based in Falmer, just outside Brighton, but we are offering significant remote/hybrid
and flexible working with this role. The role may include occasional UK travel, to visit schools, partner
organisations, attend occasional Team Awaydays, and very occasionally to visit the office.

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator. 

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you. 

What you will do: 

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle. 
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members. 
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration. 

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
• Good working knowledge of Microsoft packages.

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Local Quality Manager - National Youth Agency
 

The National Youth Agency is looking for a new Local Quality Manager to join our Youth Work Innovation & Development Team.
 
Contract: 12 months fixed term
Hours: Full-time - 37 hours per week
Salary: £44,473 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Lead delivery of key Local Offer programmes, such as our successful Peer Review and Peer Network Programme, which are designed to support Local Authorities and organisations in meeting the needs of young people and in the case of Local Authorities meet their Statutory Duty (section 507B).
• Manage the delivery of traded services relating to Quality Standards and Organisational Development.
• Manage and regularly update both existing and new online resources related to Quality Standards, ensuring consistency and standardisation across all materials.
• Collaborate with the National Curriculum and Learning Manager to influence the youth work curriculum and share learning and insight from programmes
• Work collaboratively with the Youth Investment Fund Programme Manager to inform and develop Quality Standards.
• Work with Local Policy & Partnerships Manager and the NYA Knowledge Team to develop sector insights and to share learning and knowledge across NYA teams and the youth work sector.
• Collaborate with Local Authorities and partner organisations to promote awareness and encourage participation in NYA programmes and Quality Standards.
• Utilise NYA tools, including Customer Relationship Management (CRM) and Project Management systems, to generate timely and relevant performance and financial reports that support informed decision making and effective programme delivery. Experience of using project management platform (or similar) would be an advantage.
• Provide line-management and support to peers and officers as required.

 
Our ideal Local Quality Improvement Manager should have the following:

• Extensive experience working directly with young people across diverse settings, demonstrating a deep understanding of youth development and engagement.
• Demonstrated expertise managing youth work programmes and improving practice standards, including within Local Authority contexts.
• Proven experience in assessing youth work against established standards and implementing quality assurance processes for effective management, delivery, and evaluation.
• Comprehensive knowledge and experience in embedding best practices in youth voice, participation, and leadership within services and programmes.
• Strong understanding of the current challenges facing Local Authorities and youth sector organisations, and the implications for young people’s needs and service delivery.
• Ability to analyse complex organisational and Local Authority structures, reflect critically, and articulate clear recommendations for improvement and recognition of effective practice.
• Excellent organisational and leadership skills, with experience supporting and managing peers and officers in a collaborative environment.
• Strong interpersonal skills with the ability to motivate teams and work effectively with partners and stakeholders.
• Proven experience in project management, with a proactive, self-starting approach and a strong focus on solutions and outcomes.
• Resilient, flexible, and ambitious, with the ability to manage multiple priorities, work under pressure, and maintain high standards.
• Willingness and ability to work flexible hours, including evenings and weekends as required.
• High level of accuracy and attention to detail in all aspects of work.
• Confident in using modern Customer Relationship Management (CRM) systems, project management tools, and online learning platforms. Experience of using project management platform (or similar) would be an advantage.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements.
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives.
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222460

About the role

We have just finalised an exciting new three year strategy to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Financial Services Specialists to deliver an outstanding service.

Together we can transform frontline financial services and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Health Cash Plan, including Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 8 July and close at 11.59pm on 21 July 2025. Interviews will take place virtually, week beginning 4 August.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

At Children’s University Trust, we believe every child deserves the opportunity to thrive through learning beyond the classroom. We’re a small, passionate team with bold ambitions to expand our impact – and we’re looking for an equally ambitious Business Development and Community Partnership Manager to lead the way.

This is more than just a development role. It's about building sustainable growth strategies, forging powerful partnerships, and shaping a future where opportunity is no longer defined by postcode or circumstance.

As our Business Development and Community Partnership Manager, you will take the lead in shaping and implementing visionary, data-driven growth strategies across three vital areas:

• Place-based memberships with schools, universities, councils’ departments, and third sector organisations.
• Individual “at home” subscriptions for children in areas without direct Children’s University provision or those who do not engage with traditional education.
• Strategic business partnerships with corporates and SMEs, securing vital funding and in-kind support.

You’ll be a key figure in our next phase of growth — identifying new opportunities, building meaningful relationships, and helping us scale our reach across the UK.

Key Responsibilities

• Drive new business activity and revenue growth across all three strategic areas.
• Build a strong, inclusive pipeline of potential members, partners, and funders.
• Manage and nurture relationships from first contact through to long-term collaboration.
• Use data and insight to shape decision-making and report progress to the board.
• Be a passionate ambassador for Children’s University at events, conferences, and online.

We’re Looking for Someone Who:

• Has a proven track record in income generation, partnerships or sales – all sector’s welcome!
• Is passionate about improving the lives of children and young people.
• Is a strategic thinker with the energy of a new business developer.
• Has the confidence to influence senior stakeholders and the empathy to build trust.
• Brings a creative, collaborative, and resilient mindset.
• Thrives in a fast-paced, flexible, remote-first environment.

Why Join Us?

• A unique chance to shape a growing national charity’s development strategy.
• A collaborative, driven team that values innovation and purpose.
• Flexible working, with one day a week in Manchester.
• An opportunity to truly change lives through education and opportunity.

If you’re excited by the chance to lead sustainable growth with purpose, and you want your work to matter, we want to hear from you.

Apply today and be part of a team creating a brighter future for children across the UK.

CRM Product Manager 

Contract type: Permanent – 35 hours per week 

Location: London, United Kingdom.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 
 

Salary: £57,415 - £60,436 per year with excellent benefits

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The CRM Product Team at WaterAid UK drives data-led fundraising and campaigning by collaborating across departments to ensure our Dynamics365 CRM system meets business needs. 

About the role 

As our CRM Product Manager, you will define and deliver a visionary CRM strategy that empowers WaterAid’s fundraising success, working closely with technical teams, fundraising stakeholders, and global partners to drive sustainable change. 

In this role, you will: 

• Set and lead the CRM vision for WaterAid UK and work with international colleagues on a global CRM strategy. 
• Define and own the CRM roadmap, aligning it with strategic priorities and ensuring a well-managed product backlog and measurable outcomes. 
• Lead and develop the CRM Product team, fostering a high-performing culture and delivering a best-in-class platform for fundraising operations. 
• Act as a trusted advisor, championing CRM benefits and ensuring the platform supports income growth across key fundraising channels. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need: 

• Proven experience with Microsoft Dynamics or other enterprise CRM platforms, and a clear understanding of how CRM drives fundraising strategy. 
• Strong business and systems analysis skills, including the ability to write effective user stories and translate requirements into actionable solutions. 
• Demonstrated ability to lead and motivate teams through technology transformation, with experience in stakeholder management and navigating change. 
• Excellent communication and negotiation skills, with the ability to work across diverse cultures and manage supplier relationships and budgets effectively. 

Although not essential, we’d prefer you to have: 

• Knowledge of fundraising-specific CRM services such as GiftAid, Direct Debits, BACs, event and supporter management. 
• Experience with extract, transform and load (ETL) processes, particularly handling large batch data operations. 
• Hands-on experience developing solutions within Microsoft Dynamics CRM. 

Closing date: Applications close 12:00pm UK time on the 25th of July. Interviews are expected to take place 04 of August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Preemployment screening : To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All preemployment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybridworking arrangements 
• Season ticket loan 
• Free annual eye tests 
• Give As You Earn charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !

Advocacy Project Manager

Join Mind in Tower Hamlets, Newham, and Redbridge as our Advocacy Project Manager to lead our Tower Hamlets Advocacy Service. You’ll oversee a skilled team, build strong partnerships, ensure contract targets are met, and embed co-production and inclusivity in everything you do.

Location: Tower Hamlets
Salary: £40,000
Hours: Full-time, 37.5 hours per week
Contract: 12 month FTC - potential to become permanent 

 

Key Responsibilities:
• Manage day-to-day operations and performance of our Tower Hamlets advocacy service.
• Ensure contract targets and KPIs are met, including monitoring and reporting.
• Supervise, support and develop advocacy staff and volunteers.
• Champion co-production and culturally sensitive service design.
• Build strong partnerships with commissioners, health, and community organisations.
• Contribute to service development and funding opportunities.

About You:
• Qualified advocate (National Advocacy Qualification).
• Experience managing advocacy or support services, preferably in mental health.
• Skilled in staff supervision, service performance, and stakeholder engagement.
• Committed to anti-racist and inclusive practices.
• Excellent communication and organisational skills.

Why join us?
We are a dynamic, inclusive charity affiliated with national Mind, committed to empowering diverse communities and transforming mental health support.

Apply now to lead with purpose and make lasting impact.
 

Closing date: Monday 28th July at 9am

Interview date: Wednesday 30th July
 

We welcome applicants from all backgrounds, especially those with lived experience.