Information officer jobs

About you:

We’re looking for a driven and detail focused professional to join our Housing Services Team as a Senior Housing and Income Officer. In this pivotal role, you’ll help ensure our housing services remain financially secure while supporting our clients to sustain their tenancies and build brighter futures. Working closely with our Housing Services and Supported Accommodation teams, you’ll combine practical problem solving with empathy and determination to make sure every client has the best chance to thrive.

You’ll take ownership of rent income management - overseeing complex accounts, tackling arrears, approving adjustments, and managing legal actions with precision and care. You’ll spot risks early, keep everything running to time, and ensure our policies are followed to the letter. Alongside this, you’ll share your knowledge with frontline teams, providing guidance, training and benefit updates that empower others to achieve consistent, high-quality rent collection.

This is a role where your expertise and tenacity will have real impact - strengthening financial stability, supporting lasting change for clients, and shaping the future of how we deliver housing services. It’s also a chance to build a meaningful career at Single Homeless Project (SHP), developing your professional skills in an organisation that values ambition, compassion and innovation in equal measure.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.

The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.

About you:

• You’ll be someone with proven experience managing rent accounts and maximising income across a busy caseload.
• You understand the welfare benefits system and know how to help clients access the right support.
• You have solid knowledge of housing management - from tenancy and health & safety to managing evictions.
• You’re confident dealing with repairs, complaints, and anti-social behaviour in a fair and timely way.
• You take pride in supporting clients to sustain their tenancies and build financial stability.
• You work well with others - building strong relationships with colleagues and external partners to get the best results.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 9th November 2025 at Midnight

Interview dates: Thursday 20th and Friday 21st November 2025 at SHP Head Office in Kings Cross

*Candidates will need to be available, to interview on this day.

This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.    

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Administration and Events Officer

Salary: £29,564 per annum (pro rata)
Contract: Part-time (0.8 FTE), six-month fixed-term (with the possibility of extension)
Hours: 30 hours per week, worked over four days (to be agreed)
Location: Home-based (fully remote) with occasional UK travel required
Driving licence and access to a vehicle required

The 15 UK National Parks are among Britain’s most cherished landscapes — places that connect people with nature, inspire wellbeing, and play a vital role in tackling the climate and biodiversity crises.

Prospectus is proud to be supporting our client in the search for an Administration and Events Officer to provide vital operational and events support to their growing team. They are a small, entrepreneurial organisation dedicated to growing the UK National Parks family’s impact, resources, and influence.

As Administration and Events Officer, you will play a key role in supporting our client's operations and event delivery across the UK’s National Parks. You’ll help keep systems running smoothly, coordinate meetings and events, and provide administrative support to the wider team and the Management Board.

About the role
In this role, you will:

• Provide operational and administrative support to the Head of Operations, Management Board, and wider team.
• Manage CRM data, process invoices and expenses, and coordinate travel and meeting logistics.
• Support the planning and delivery of events — from venue research and supplier liaison to guestlist management and on-the-day coordination.
• Assist with Board administration, diary management, note-taking, and general operational communications.
• Contribute to smooth team operations by maintaining accuracy, efficiency, and excellent communication.

About you
You will be a self-starter with exceptional organisational and communication skills, experienced in supporting busy teams and coordinating events. You’ll be confident using Microsoft 365 and CRM systems, have strong attention to detail, and be comfortable working with sensitive information.

You’ll enjoy helping colleagues stay organised and effective, thrive in a remote working environment, and have a collaborative, flexible approach to your work. A full UK driving licence and access to a vehicle are required for occasional travel across the UK.

Why join NPP?
You’ll be joining a small, supportive, and ambitious team dedicated to growing the impact of the UK’s National Parks. The organisation offers:

• 25 days’ annual leave plus 8 public holidays (pro rata)
• Flexible working and wellbeing support
• Company pension scheme
• Learning and development opportunities

As a specialist recruitment practice, Prospectus is committed to building inclusive and diverse organisations and welcomes applications from all sections of the community. We invest in your journey as a candidate and are here to support you throughout the process.

To apply, please submit your CV. Cover letters are not required at this stage. Should your experience align with the role, we’ll provide the full job description and arrange an introductory conversation.

Are you looking to grow your finance career within a purpose-driven and life-saving charity?

We’re currently recruiting a Finance Officer for a leading UK charity focused on gynaecological cancer research. This is a permanent, full-time role (35 hours per week) with hybrid working, typically one day per week at their London Bridge office. The salary is £27,000 per annum.

About the Role:
Reporting to the Head of Finance, you will support the smooth running of finance operations within the charity. This includes processing income and expenditure, managing the purchase ledger, preparing BACS payments, assisting with payroll, supporting month-end reconciliations, and contributing to audits and governance activities. You will also provide ad-hoc finance and administrative support to the wider team.

Key Responsibilities:

• Process and record income from fundraising sources.
• Liaise with the fundraising team to ensure donations are coded correctly.
• Manage the purchase ledger, including invoices, staff expenses, and supplier payments.
• Prepare BACS payments and reconcile supplier statements.
• Support payroll and pensions processing.
• Assist with month-end reconciliations, including bank, income, and restricted funds.
• Support annual audits and general finance governance.
• Maintain accurate financial data and compliance with policies.
• Provide ad-hoc finance and administrative support as needed.

About You:

• Experience in a finance role, ideally in fundraising or charity sector.
• Excellent organisational and administrative skills.
• Strong numeracy and attention to detail.
• Confident communicator who works well across teams.
• Proficient in Microsoft Excel and IT systems.
• Proactive, adaptable, and able to manage multiple priorities.
• Experience with Sage 50 and Raiser’s Edge NXT (or similar systems).

Harris Hill is delighted to partner exclusively with Turning Tides to recruit their new Finance Director.

LOCATION:

• Worthing Town Hall and occasionally to visit services across West Sussex.

CONTRACT:

• Permanent, 37.5 hours per week. Flexible working patterns are available.

HYBRID WORKING:

• 2/3 Days a week is required in the office.

SALARY:

• £70,000 per annum

CLOSING DATE:

• Thursday 6th November at 12pm

INTERVIEW DATES:

• First stage interviews: Tuesday 18th November (on -site)
• Second stage interviews: Monday 24th November (on-site)

Turning Tides provides a range of homelessness services to around 1000 people a year in West Sussex and has a turnover of £8m. This includes community hubs, outreach services and supported housing.

We have a fantastic opportunity for a Finance Director to join our senior management team and shape the charity’s strategic future and ensure it is financially secure and well managed. This comes at an exciting time as we are in the process of registering as a Housing Association.

• Reporting to the Chief Executive, and additional responsibilities to the Finance and Audit Committee, and Board of Trustees.
• Overall responsibility and accountability for Turning Tides’ finances, ensuring accurate and timely financial reporting and risk management that is compliant with all relevant accounting standards.
• Key SMT member, working collaboratively to ensure accurate forecasting and value for money is achieved, and provide review and challenge on expenditure, efficiency and effectiveness.
• Leadership of a well established finance team to include management of payroll, procurement, and companywide insurances.
• Ensuring that Turning Tides is compliant with financial aspects of the Regulatory Code for Social Housing providers and Housing SORP
• Continual process improvement and change management to create a cost-effective finance function to support the Charity.
• Oversee IT and risk management

About You

• Qualified Accountant (ACCA, CIMA, ACA or CIPFA)
• Have a breadth of finance experience, including good working knowledge of creating strategic financial strategy and business plans
• Have a proven track record of effective leadership, including experience of managing small finance teams with turnover of around £8m
• Have experience of influencing and building strong relationships with senior stakeholders to include working with Board and Finance and Audit Committee
• Possess excellent IT skills and utilisation of Microsoft 365 applications, including Advanced Excel
• Strong analytical skills with proven experience of using data to support decisions, identify trends and challenge

Benefits

• Flexible Working Considered: We recognise the importance of work-life balance and are committed to considering flexible working arrangements that suit your needs.
• Health Cash Plan: Gain access to a comprehensive health cash plan for contracted employees, ensuring you have the support you need for your healthcare expenses.
• Community Impact: Play a pivotal role in a community-led organisation with a profound mission, contributing to positive change and making a meaningful impact.
• Stakeholder Pension Scheme: Participate in our stakeholder pension scheme, securing your financial future with a valuable retirement savings plan.
• Healthcare and Life Assurance: Enjoy the security of a healthcare cash plan and life assurance, providing you and your loved ones with peace of mind.
• 24/7 Wellbeing Support: Support for your wellbeing, offering valuable advice and money-saving resources.
• Local Discounts: Benefit from local discounts, including exclusive offers on gym memberships, promoting your physical and mental well-being.
• Generous Annual Leave: Enjoy up to 25 days of annual leave, with the potential for increases based on your service with us, providing you with the time to recharge and pursue personal interests.

Active Communities Development Worker

Contract: 37.5 hours per week, 12 months fixed-term contract with possibility of renewal

Salary: £34,434 + Benefits

Reference: ACDW/25

Whatever life throws at Salford, you’ll ensure we stand strong.

Salford CVS (Community and Voluntary Services) is the city-wide infrastructure service for the VCSE (Voluntary, Community and Social Enterprise) sector. We support almost 1,000 VCSE groups and organisations in Salford, with 7,000 paid staff and 62,000 volunteers between them. With a 40-strong team of our own, we’ve been making a difference for local residents since 1919, and we have some exciting plans for the future. We’d like you to be part of them.

Dividing your time between our volunteering and emergency response activities, you will assist us in building active, connected and resilient communities within Salford. In particular, you will go the extra mile to develop local capacity to address civil contingencies ranging from major incidents to extreme weather as you:

• Reach out to, engage and train community response volunteers.
• Proactively identify opportunities for new projects and initiatives.
• Connect with local authority, health, police and housing partners.
• Embed learning trends and best practice across our volunteering work.
• Lead a Voluntary, Community and Social Enterprise group within the Salford Local Resilience Forum.

To be equal to this high-profile challenge, you will require:

• Experience of working with volunteers, ideally embracing recruitment, training and management.
• Familiarity with building relationships within the VCSE sector.
• A proven record of developing productive partnerships with key stakeholders.
• Expertise in organising and facilitating high-level meetings and forums.
• Strong presentation and interpersonal abilities.
• Broad knowledge of civil contingencies and community resilience.
• A flexible approach to hours and responsibilities.

In return, you can expect a comprehensive package of benefits including 28 days’ holiday (rising to 30 days after five years), a pension scheme with 7% employer contribution, subsidised membership of the Hospital Saturday Fund and much more. Help us release the potential of the people of Salford, and we will do the same for you, giving you the training and development to take your career to the next level.

For more information about this role, please download the job pack. 

Closing date: 9 am on Thursday, 13th November 2025.

Interviews: Monday, 24th November 2025.   

Your completed application form and equal opportunities form should be returned by email or by post. 

Email applications will be acknowledged when we receive them. Should you wish to receive an acknowledgement for a postal application, please include a stamped, self-addressed envelope with your completed application form, and we will return this to you.

POLICY and CAMPAIGNS OFFICER 

Do you want to drive vital change for victims of stalking and harassment across policy and legislation? As a Policy and Campaigns Officer at Suzy Lamplugh Trust, you’ll work on multiple, diverse and fast-paced projects in a committed and expert team. Come and step into a role where your work truly makes an impact. 

ABOUT SUZY LAMPLUGH TRUST 

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking. 

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

We are an organisation that has: 

• been responsible for training over one million lone and frontline workers across all sectors in personal safety; 

• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and 

• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service. 

Key Responsibilities: 

• Support the delivery and evaluation of national campaigns on workplace safety as well as stalking, harassment and other priority areas.

• Maintain effective relationships with civil servants, policy makers, national and local decision makers, and other campaigning bodies and build relevant networks of stakeholders.

• Proactively keep abreast of issues within the post-holder’s own portfolio, general criminal justice, personal safety and Violence Against Women and Girls (VAWG) policy developments and up to date campaigning techniques.

• To undertake or commission research on specific policy areas as required.

• Develop policy recommendations, write policy and campaigns reports, lobby government and other decision makers and stakeholders, and respond on behalf of Suzy Lamplugh Trust to government enquiries, consultations or other relevant initiatives. 

ABOUT THE ROLE 

The Policy and Campaigns Officer is responsible for supporting on Suzy Lamplugh Trust’s policy and campaigning work relating to reducing harassment, violence and aggression in society by addressing these issues at their root cause, working with employers to improve personal safety culture within organisations and seeking to influence policy and legislative change where necessary. This role will also support campaigns that ensure that victims of stalking receive better support and protection.

Contract Type: Permanent 

Salary: £31,500 

Hours: Full-time 

Please read the attached Job Description and Person Specification for full details. 

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support. 

 WHAT WE OFFER IN RETURN 

In return for our staff’s commitment and dedication, we offer a range of benefits, including: 

• Hybrid working (minimum 40% in the office) 

• Flexitime Policy 

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata for part-time) + public holiday 

• Pension scheme with 5% employer contribution 

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts 

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site) 

• Interest-free travel loan for annual season ticket 

• Regular all-staff off-site meetings and events 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

HOW TO APPLY 

Suzy Lamplugh Trust is committed to diversity and is an equal opportunity employer. Please apply by submitting a CV and a covering letter detailing how your skills and experience align with each point in the person specification. Applications without a covering letter will not be considered. 

All applicants must have the legal right to work in the UK. Please note that if you do not receive a response within three weeks of the closing date, your application was not successful. 

Closing Date: 23rd November 

Interview: week beginning 8th December 2025

About the role

The People and Wellbeing Officer plays a key role in supporting a positive, inclusive, and healthy workplace culture at Change Mental Health. The role combines operational HR
responsibilities with a proactive focus on wellbeing, engagement, and inclusion.

Working as part of a small, collaborative People and Culture Team, you will provide practical HR advice and support to managers and staff, lead on wellbeing and engagement activities, and help ensure our people policies and practices reflect our values and commitment to fairness and inclusion.

As the People and Wellbeing Officer, you will work with a large amount of autonomy and should be confident in being able to multitask, balance competing priorities, and have an
excellent eye for detail. You will develop innovative ideas and solutions to streamline and improve operational processes and be responsible for providing an efficient and effective HR
operational service across the Charity so that our staff can learn, develop, and grow in an environment that works for them.

Key Responsibilities:

Operational HR

• Provide first-line advice and guidance to managers and employees on HR policies, procedures, and employment legislation
• Support employee relations casework, including absence management, performance, disciplinary, and grievance processes
• Lead on the coordination of recruitment, onboarding, and induction to ensure a positive staff experience
• Maintain accurate HR records and ensure compliance with data protection and governance standards
• Contribute to the review and continuous improvement of HR policies and processes.

Wellbeing, Culture, and Inclusion

• Champion wellbeing and inclusion across the organisation through proactive communication, campaigns, and events
• Support the delivery of the charity’s People and Culture Strategy, embedding wellbeing and engagement into everyday practice
• Lead on employee wellbeing activities such as staff surveys, wellbeing days, and awareness campaigns
• Support the People and Culture Manager in developing and monitoring staff engagement initiatives and feedback mechanisms
• Promote the organisation’s values and a positive culture of respect, collaboration, and transparency.

Organisational Development

• Support leading and development coordination, tracking participation, and evaluating impact
• Contribute to diversity, equity, and inclusion (EDI) action plans and reporting
• Assist with the analysis of people data to identify trends and opportunities for improvement
• Support internal communications relating to HR, wellbeing, and people updates

Essential Criteria:

• CIPD Level 3 or above (or working towards Level 5) or equivalent professional experience
• Proven experience in a HR or people-focused role with knowledge of HR best practice and employment legislation
• Strong interpersonal and communication skills with the ability to build trust and rapport across all levels
• Experience in supporting employee relations casework
• Demonstrated commitment to wellbeing, inclusion, and equity in the workplace
• Excellent organisational skills and attention to detail
• Skilled IT user with experience in HR systems and Microsoft Office.

Desirable Criteria:

• Experience in wellbeing or engagement programme coordination
• Experience in a charity, public, or values-led organisation
• Awareness and empathy towards mental health issues
• Experience of data analysis or reporting in a people or HR context

Are you a detail-driven finance professional with excellent payroll knowledge looking for a role where your work truly makes a difference?

Interim Payroll Officer (Assistant Financial Accountant)
Location: London (Hybrid – 60% office / 40% home)
Hourly rate: £20.44 £26.44 holiday pay
Contract: Interim
Hours: Full time: 35 hours per week

As the interim Payroll Officer, you’ll take ownership of essential finance processes, from payroll and taxation to treasury and monthly controls, ensuring the accuracy and integrity of financial data that helps shape the organisations strategic decisions.
This is an exciting opportunity for you to grow in a non-profit environment while contributing to meaningful change.
In your role as interim Payroll Officer you will.
• Ensure the accuracy of financial systems and reconciliations
• Process monthly payroll and pension runs, including statutory sick leave
• Updating payroll and pension information
• Support audits, statutory accounts, and tax compliance (VAT, Corporation Tax, Gift Aid)
• Manage banking relationships, cash flow, and investment activities
• Partner with departments like HR to improve processes and drive efficiency

To make a success of this role, you’ll ideally bring:
• Part-qualified (ACCA, CIMA, or CCAB) or equivalent professional status
• A proven track record in in financial and payroll experience ideally in a charity or public sector setting
• Strong Excel skills and confidence with finance systems
• A proactive approach and commitment to continuous improvement

To apply for the position of interim Payroll Officer through TPP Recruitment please send your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Reprieve

Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.

You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.

We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.

Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.

We collaborate closely with our independent partner organization Reprieve US.

About the Role

The role of the Media Officer is to support Reprieve’s communications through traditional and social media, in support of the organisation’s strategic and fundraising objectives. You will be responsible for building relationships with journalists, providing media advice to Reprieve staff, and working with colleagues to ensure external messaging is consistent in quotes, briefings, social media content, and on Reprieve’s website. You will help to find and develop stories, collaborating with journalists and external partners on media that has an impact: revealing human rights abuses, shaping policy and raising the profile of our clients.

The successful candidate will have excellent writing and communication skills, and a proven ability to produce exceptional work under pressure. They will have a deep understanding of all forms of media and how to use these platforms for maximum impact, and a track record of securing media coverage on challenging issues.

Length and Salary

This is a full-time role on a one-year fixed term contract, subject to extension depending on funding. The annual salary is £42,193 per annum less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home.

Further information and how to apply

Please see the job description for full details including more detail on the role and a person description. To apply for this role please follow the link in the job description to download and complete an application form. Please note that CVs, cover letters and other documents cannot be accepted for this role. The deadline for applications is 11.59pm on Sunday 16 November 2025.

Brunelcare is a highly regarded Bristol-based charity and housing association, with a proud 80-year history of supporting people to live well in later life. We employ over 1,100 dedicated colleagues and directly support more than 3,000 people with a wider impact on over 10,000 lives across the South West. Known for our compassionate, person-centred care and our commitment to social purpose, we provide award-winning services across care homes, extra care housing, sheltered housing, reablement, and community support. We are a values-led organisation, increasingly shaped by the voices of our customers and colleagues, and united by a shared belief in dignity, kindness and inclusion.

We are now seeking to appoint a new Chief Executive, following Oona Goldsworthy’s decision to step down after six years of transformative leadership. As our new Chief Executive, you will lead a talented Executive Team to deliver our ambitious 2030 strategy, inspiring our people, and ensuring that our values and behaviours are felt in every interaction. You will be a visible and motivating presence across the organisation, building trusted relationships and championing our culture. Key responsibilities include:

• Leading the development and delivery of Brunelcare’s long-term strategy in partnership with the Board.
• Embedding our listening culture, ensuring that customers are actively involved in shaping and improving services and their feedback informs our strategic decisions.
• Developing strong relationships with commissioners, regulators and sector partners to enhance Brunelcare’s opportunities for impact.
• Communicating effectively with internal and external stakeholders, acting as a spokesperson and advocate.
• Supporting the Board through agenda planning, strategic insight, and timely information sharing.
• Promoting our strong commitment to diversity, equality and inclusion, to ensure we meet the diverse needs of our customers and that our workforce is inclusive, representative, and supported to thrive.
• Advocating for older people and the importance of care, housing and support services

We are seeking a strategic and emotionally intelligent leader with experience in housing, care, health or a related sector. You will bring warmth, energy and credibility, with a collaborative style and a deep commitment to social purpose. You will be a natural communicator, able to build trust and motivate others, and you will understand the importance of culture, relationships and values in delivering impact.

In return, we offer you the opportunity to lead a trusted and highly regarded charity with a clear strategy, a strong team, and the chance to make a lasting difference to thousands of lives.

Brunelcare is committed to creating a diverse and inclusive environment. We welcome applications from all backgrounds and communities, and we are proud to be an organisation where everyone can thrive.

Location:  Hybrid working between the Whitechapel, London office and home.

Join our small and fast paced team as a supporter care officer. Reporting to the Supporter Care Manager, you will deliver excellent service to supporters, people with lung conditions, and health care professionals, providing them with information about the charity, supporting them with queries about donations, and being the first point of contact many will have with us.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Alongside providing high quality supporter care, you will support the processing of income, general data entry and liaise with external agencies and colleagues in other parts of the charity.  You’ll be an expert user of our Charity CRM, assisting colleagues and promoting its consistent use across the organisation.

You will have excellent customer service skills, excellent IT skills and some experience of charity fundraising & charity CRMs.  You will be organised, a good communicator and a team player. You will interact with colleagues at all levels across the organisation and have a great opportunity to develop your customer service and data management skillsets.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms - from a traditional phone line service to innovative, engaging and instant solutions.

Supporting a wide range of people - from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways.

You’ll be able to work flexibly and collaboratively across our Support Team.

WHO WE'RE LOOKING FOR:

If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!

A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels
• Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
• Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
• Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
• Identify gaps in knowledge across the Support Team and identify possible training areas
• Developing information for our website and other resources, for example, writing initial drafts and reviewing information
• Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults
• Day to day management of our online peer support platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis.
• Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service.
• Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
• Review day to day tasks across the Support Team

We’re looking for an enthusiastic, creative and organised Events & Fundraising Officer to join our small, dedicated team. Working closely with the rest of the Events & Fundraising team, you’ll help deliver and grow LLST’s fundraising events across London and the South East, including the London Legal Walk, Regional Legal Walks, Great Legal Bake, and Great Legal Quiz, as well as manage our third party challenge events. You will help to engage our supporters and large database in the legal community to generate fundraising.

You will play a vital role in the planning and organising of LLST’s flagship London Legal Walk, bringing together over 19,000 members of the legal community to walk 10km through central London and raise vital funds for over 100 free legal advice charities.

The role involves coordinating event logistics, managing supporter journeys and communications, maintaining our online presence, spreading the word about the importance of the work we do, and helping to develop our fundraising strategy. You’ll also line manage the Events & Fundraising Assistant and play a key role in maintaining LLST’s excellent reputation.

This is an exciting opportunity for someone passionate about social justice and events who’s ready to make a tangible impact while building their career in the charity sector. We offer a supportive, collaborative working environment with hybrid working and opportunities for professional development. Some evening and weekend work will also be required.

Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To ensure Home-Start's Southwark’s finance and operations systems best meet the needs of the organisation, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham. 

Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.