Information support manager jobs in flint, flintshire
We are Living Streets, the UK charity for everyday walking.
We want to create a nation where walking is the natural choice for everyday, local journeys; free from congested roads and pollution, reducing the risk of preventable illnesses and social isolation. We want to achieve a better walking environment and to inspire people of all generations to enjoy the benefits the simple act of walking brings.
Join us and together we will create a walking nation.
Immediate start required
Who we’re looking for
We’re looking for a curious, collaborative, and analytically minded individual to join our Insight & Evaluation team as a Data Analyst. You’ll bring proven experience in managing and analysing complex datasets, particularly in a programme or impact evaluation setting, and you’ll be confident using tools like Microsoft Excel and Power BI to deliver clear, engaging insights. Your strong understanding of data management principles and quality assurance processes will enable you to build reliable systems and support robust, evidence-based decision-making across the organisation.
You’ll be someone who thrives on turning data into action, with the ability to communicate complex information in ways that resonate with a wide range of audiences - from delivery teams to funders. Comfortable working independently, you’ll also be an enthusiastic team player who enjoys collaborating with colleagues across functions to improve outcomes and foster a data-informed culture. A commitment to our mission and values, as well as a proactive, solution-focused approach, will be key to your success in this role
Why join us?
At Living Streets, you’ll join a friendly, values-driven team working to create a nation where walking is the natural choice for everyday journeys. As the UK charity for everyday walking, we’re tackling congestion, pollution, preventable illness and social isolation - one step at a time. You’ll enjoy a flexible, supportive work environment with opportunities for personal and professional growth, and the chance to influence meaningful national change. Join us and help create a walking nation.
Closing date: 20/06/2025 9:00am
Interviews: 30/06/2025 online via Teams
Applicants must visit our website to download and complete the application form, CVs will not be accepted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner, an international charity, is looking to recruit an experienced analyst with a background in finance business partnering. The successful candidate will be joining the organisation during an interesting period, and be curious, with a strong analytical mind and ability to interpret financial information, and be articulate.
Responsibilities
- Ensure that there is a sound understanding of business areas in terms of both present as well as forecasted performance.
- Work with budget holders on the annual budgeting and forecasting processes, ensuring that any advice/support in understanding the numbers is provided in a timely manner, and that they and senior management are supported in their decision making.
- Lead on the preparation of the quarterly forecasts.
- Undertake budgetary versus actual expenditure analysis, providing reports and meaningful information to budget holders and senior finance team members.
- Support in developing project budgets on a full cost recovery basis, and in the preparation of donor report.
- Support in undertaking grant reconciliations.
- Offer coaching and training as required.
Requirements
- Experienced finance professional, highly numerate and analytical, able to understand the business and strategic outlook of the organisation, able to interpret financial information and communicate this clearly and precisely.
- Experience in developing budgets & forecasts, and undertaking and presenting analysis, both in writing and verbally.
- Strong communication and finance business partnering skills – able to accurately and precisely communicate important financial information to non-finance budget holders, and senior management staff, challenge numbers and support in sound decision making.
- Experience of working in an international organisation, in a multi-currency environment, and with colleagues based globally.
- Experience in the financial management of grants, including developing budgets for proposals (on a full cost recovery basis), and reporting for donors is strongly desirable.
- Strong systems/IT skills
- Experience in offering coaching on internal controls & processes, budgets & accompanying analysis, and systems/IT.
This is a remote role, and the candidate can be based anywhere in the UK. Please note, this role cannot accomodate remote working from outside the UK, and as such is only open to candidates with the right to work in the UK.
Warm Welcome Campaign Operations Director
Location: Fully remote with flexible working arrangements
Salary: £45,000 to £50,000 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: Friday 27th June 2025, 11:59pm
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.
First interviews: W/C Monday 14th July 2025
Start Date: ASAP – this is a new post.
About the Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of over 5,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder projects, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.
To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Campaign Operations Director to be responsible for the effective and efficient running of the Campaign and to lead on the delivery of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team which also includes the Campaign Director, Director of Communications, and Development Director, and will report directly to the Campaign Director (David Barclay).
The purpose of the Warm Welcome Senior Leadership Team is to:
● Own and develop the Warm Welcome strategy, ensuring sustainability and delivery
● Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture
● Be accountable for significant decisions, challenges and risks.
We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach.
At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
Responsibilities
The role will be responsible for:
● Ensuring that our 5-year strategy is delivered on time and to budget
● Developing our internal processes and systems during a period of growth
● Managing the Warm Welcome financial management, including internal budgeting, financial reporting, and the development of budgets for funding applications
● Overseeing the Warm Welcome team growth and performance
● Overseeing the teams working on our partnerships and research programmes
● Supporting the delivery of other Warm Welcome efforts, as appropriate.
Person specification
Strategy Delivery
● Experience of delivering against multi-year strategies
● Successful experience of leading complex, multi-stakeholder projects
● High capacity for delivery, with excellent prioritisation and delegation skills
Developing internal processes and systems
● Ability to create and develop high functioning, accessible systems for the whole team’s use
● Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised
● All candidates will need to be competent with Google Suite and Microsoft Office
Financial management
● Experience of financial management, including budget setting, owning and developing budgets, and reporting processes
Team growth and performance
● Experience of leading and developing high-performing teams
● A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working
Partnerships and research programmes
● Ability to communicate across a range of mediums, to a range of audiences
Working Arrangements
● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.
● This role is fully remote, with flexible working arrangements.
● All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
● You will need to have the right to work in the UK.
Supporting your Application
● We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process.
● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Campaign Operations Director role’ in the email subject line and we’ll get back to you as soon as we can.
● Send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these with ‘Application for Warm Welcome Operations Director role’. Applications must be received by 11:59pm on Friday 27th June 2025.
● For more information, see our website or find us on twitter at @goodfaith
The Good Faith Partnership – The Warm Welcome Campaign’s host
Organisation
The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.
We are collaborative, ambitious, and inclusive. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.
Competencies and Behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.
We are looking for people who are:
● Exceptional with people and committed to the power of relationships to facilitate social change
● Collaborative, ambitious and inclusive, aligning with our core values
● Self-starters with high levels of commitment, energy and motivation to build a vision from scratch
● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
● Skilled at working in a complex environment with cross cultural, interfaith and political partners
● Willing to pitch in to help other team members if needed
● Organised with effective time management skills.
The client requests no contact from agencies or media sales.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-221 931
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
When asked what they love most about working at Rainforest Trust UK our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time - climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction. We offer a host of other benefits too.
Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of seven people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of 45 staff.
In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America. Last year the UK charity contributed £2.7m of this, and we are confident there is significant potential to increase our income from donors here. So, we are looking for an experienced Finance and Administrative Officer to join our small UK team to help us manage an increasing number of donations.
This is a varied role which will offer the successful candidate exposure to a wide range of tasks and responsibilities, including bank reconciliations, financial and performance reporting, some data upkeep and systems improvements. You will need to be good at juggling competing priorities, well-organised with excellent attention to detail and problem-solving skills.
Key Responsibilities (see attached job description for full list)
Finance (~80% of role)
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Carry out weekly bank reconciliations using Xero.
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Maintaining records of expenditure, processing monthly expenses, paying invoices.
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Prepare HMRC Gift Aid claims and maintain records of Gift Aid donations and payments.
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Assist with annual external financial audits.
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Import bank transactions onto CRM database and ensure donations are assigned to correct conservation projects.
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Assist in the preparation of monthly and annual management accounts and annual budgets.
Administration (~20% of role)
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Maintain all accounts on UK portals (Benevity, Charities Aid Foundation, etc) and process, track and reconcile all portal donations, soft crediting these where necessary.
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Suggest changes or improvements to both financial and administrative processes (including automations) to increase accuracy, efficiency and potential cost reductions, then implement where agreed.
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Support with HR administration - keeping personnel and Trustee files up to date, keeping records of sickness, holidays and other absences, drafting new policies.
Person Specification - see attached job description document
Working Arrangements and Travel Requirements
Rainforest Trust UK staff work remotely and the successful candidate will be expected to work primarily from home with an excellent internet connection. They may be based anywhere in the UK but will be expected to travel to work from a shared team space in London 1 day per month. We are also flexible as to when the Officer works the available hours across the week.
Equal Opportunity Employer
Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.
Thank you for your interest in this role. If applying, please take time to submit your CV and covering letter, as well as completing the equal opportunities form. If you are shortlisted we will contact you by 27th June and interviews will take place on 4th and 7th July. We look forward to hearing from you.
Rainforest Trust saves endangered wildlife and protects our planet by creating rainforest reserves for the benefit of species, people and the planet.





The client requests no contact from agencies or media sales.
1 x Part time, 26 hours per week
Fixed Term contract until Dec 2026
£43,197 per annum (£58,150 FTE)
Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps).
In this key role you will be responsible for assisting the Senior Negotiating Officer to manage and support our stewards, safety and equality representative networks across West Midlands and part of Cheshire, advising them in providing individual and collective industrial relations support to members, working both in and outside of the NHS. You will also be expected to spend approximately 25% of your time, managing cases from across the UK, but predominantly from nearby regions.
The postholder will work in collaboration with other health trade unions across the region.
You will work with the CSP regional team to recruit and organise members, influence on local workforce issues and promote physiotherapy.
You will provide representation for members at disciplinary hearings, grievances and disputes with employers, and provide general advice and information to representatives and members on issues such as pay, terms and conditions, and employment legislation.
With significant trade union experience at a senior level, and an understanding of NHS structures and government policy on health, you will have excellent communication, negotiation, training and presentational skills, combined with a strong collaborative approach and a thorough understanding of, and commitment to, equality and diversity principles and the ability to put them into practice.
For an informal discussion about the role, please contact Jim Fahie, Assistant Director of Employment Relations and Union Services at Head Office.
Why work for the Chartered Society of Physiotherapy?
The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please read about the CSP's values for further information on the website.
We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
Closing date: 10am, 19th June 2025
Interview date: W/c 7th July 2025, in-person at London Office
If you require any adjustments during the application stage, please email the Human Resources team at Head Office.
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. View our equity, diversity and belonging strategy on the website.
NO AGENCIES
Bank Worker
Looking for flexible work in Chester, Winsford and Warrington where you can make a real difference? Join a team delivering high-quality support to young people at risk of homelessness.
Position: Bank Worker
Location: Various locations across Chester, Winsford and Warrington
Contract: Bank work
Hours: Flexible shifts available
Salary: £12.24 per hour
Closing Date: 1st of July 2025
**Interested candidates should indicate their preferred locations in their Supporting Statement**
About the Role
As a Bank Worker, you'll work flexibly to provide ad hoc cover in the absence of permanent staff across a range of accommodation services. You'll ensure the safety, wellbeing and positive progression of young people by offering practical and emotional support, housing management, and administrative duties.
Whether it’s a one-off shift or regular cover, you’ll be a vital part of a dedicated team helping young people move towards independence and a positive future.
Key Responsibilities:
· Ensure the service is welcoming, safe and well-managed, adhering to safeguarding and health & safety protocols.
· Provide high-quality, person-centred support to young people in accommodation services.
· Respond to residents' needs sensitively and respectfully, promoting trust and empowerment.
· Maintain accurate records including log books, incident reports, and resident files.
· Liaise with external agencies including local authorities and benefits agencies.
· Assist residents in maintaining their accommodation and managing tenancy obligations.
· Collect service charges and manage petty cash in line with organisational procedures.
· Collaborate effectively with colleagues, including handing over key information at shift changes.
· Maintain cleanliness and encourage residents’ participation in shared responsibilities.
About You
We’re looking for someone who:
· Has experience working in homelessness, youth work or a related support environment (paid or voluntary).
· Understands the needs of young people facing homelessness and how to support them effectively.
· Communicates clearly and compassionately, with strong listening and writing skills.
· Can stay calm and professional in challenging situations.
· Is confident in using basic IT systems and maintaining accurate records.
· Is flexible and committed to providing high-quality, values-driven support.
· Aligns with the charity’s values and approach to inclusion, dignity, and empowerment.
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.
Other roles you may have experience of could include: Relief Worker, Youth Support Worker, Homelessness Support Worker, Hostel Worker, Night Worker, Project Worker, Care Worker, Keyworker, Floating Support Worker, Housing Support Worker.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: Homebased in the East Region
Essex · Hertfordshire · Central Bedfordshire · Cambridgeshire · Suffolk · Norfolk
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes the Regional Casework Manager to whom this role reports.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability or mobility. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, email and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Recently unsuccessful candidates need not reapply
Closing date: Midnight of 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 30 June 2025.
As part of the selection process, you will be required to complete an assessment.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a committed, highly organised Head of Operations to join us and support JustMoney Movement's Executive Director and the wider team in turning our vision of a fairer, greener future into reality.
Background to the organisation and the role
The JustMoney Movement is a Christian charity, with longstanding relationships across the Catholic, Anglican, Nonconformist and Pentecostal denominations. We have a vision of a fairer, greener future, and we believe money is integral to shaping that future. As Christians we believe our use of money should flow from our faith and values such as justice, compassion, the dignity of all, and the importance of caring for creation.
Our work is mostly online and our team work largely remotely, with some team members coming together in a shared office space in London regularly. We are a very small team, punching above our weight and seeking to have a significant impact on economic and financial system change. We are a values-led organisation putting a high store on the wellbeing of our staff, the quality of our relationships and collaborations, and the integrity of our ways of working.
Our vision, strategy and activities
The financial system and wider economy are harming people and planet, leading to crises in our climate and nature and to huge economic inequalities. We rebranded from ECCR to the JustMoney Movement in 2022 to reflect our aim to build a movement of people seeking a more just use of money. Our theory of change is that we need to draw together a diverse range of Christians, churches and Christian networks, as part of a broader movement, to help create political space for financial and wider economic system transformation.
Our current strategic priority is to increase the reach, depth and diversity of engagement of Christian individuals, congregations and networks in the UK with the JustMoney Movement, in order to have a meaningful impact on policy and practice for a fairer, greener future. We do this through a range of activities including:
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Education and training on finance and economics e.g. our Money Makes Change hub, to harness churches’ large ‘financial footprint’ for social and environmental impact.
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Communications and campaigning e.g. via our Church Action for Tax Justice campaign and on green and fair banking, channelling the churches’ grassroot scale, reach and influence to maximise public pressure.
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High level influencing and thought leadership, convening faith leaders and organisations, to resource a credible, distinctive voice on economic transformation.
This role: Head of Operations (part-time 14 hours a week)
The Head of Operations will work closely with the ED and support the team in the smooth running of the organisation.
Role Requirements
The role would assist the ED in identifying and implementing operational processes to help turn the organisation’s vision into reality and measure its impact. This grade of role is expected to have a substantial degree of personal responsibility and autonomy, including responsibility for whole areas of work, the work of others and the allocation of resources.
Particular areas of work include:
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As part of the staff team, contribute to organisational strategic planning and action planning.
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With the ED, maintain a strong governance framework for the organisation including working with the ED, trustees, and contractors to ensure a robust and well-functioning Board and the meeting of regulatory requirements such as around GDPR, risk assessment, and charity law.
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Ensure effective financial management and processes, working with our finance contractors.
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Ensure effective HR support, including work with line managers on recruitment and induction, EDI, and liaising with our HR contractor to review existing and develop new policies and procedures.
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Ensure effective IT provision, working with our IT contractors to support functioning of our IT system (Microsoft 365).
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Support JustMoney Movement’s team in the delivery of their work e.g. helping organise team meetings and away days, ensuring good online filing and record keeping, effective planning tools and monitoring mechanisms, and effective procurement and replenishment of resources.
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Support stakeholder relationships through oversight of our CRM and developing donor reporting tools.
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Carry out discrete operational tasks e.g. arranging insurance and dealing with Companies House and Charity Commission queries as necessary.
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Shared contact point for organisation with other team members, via info@ inbox.
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Assist the Executive Director with any other operational priorities as they arise.
Person specification
Essential
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Empathy with JustMoney Movement’s vision and work.
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Experience of operations responsibilities within a charity.
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Exceptional organisational skills, including attention to detail and the ability to multi-task.
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Ability to grasp operational complexity and yet communicate clearly to non-specialists.
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A creative approach to problem solving and a strong “can-do” attitude.
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Ability to work collaboratively within a small team, as well as working independently, largely on a remote and therefore digital basis.
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Proficiency in Microsoft Office tools, particularly Teams, Sharepoint and Outlook.
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An understanding of and demonstrable commitment to equal opportunities, diversity and inclusion.
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As the charity is a Christian organisation, the successful applicant will be expected to be in sympathy with the Christian faith and demonstrate a commitment to the mission, principles, values and practices of the organisation.
Ideal
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Experience of working in a Christian charity or church setting.
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Experience of charity management and/or governance.
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Experience of one aspect of operations in more depth, e.g. HR, IT or finance.
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Familiarity with economic justice (e.g. banking, finance or tax justice) issues, especially within a Christian framework.
Grade 3 on our salary scale: For roles involving a broad range of complex and technical tasks, carried out in a variety of contexts. There is a substantial degree of personal responsibility and autonomy. Responsibility for whole areas of work, the work of others and the allocation of resources is often required. Staff at this level are expected to input into organisational strategy, represent the organisation externally, and safeguard our culture and values.
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Grade 3.1 expected FTE salary £36,771 pro-rated to 0.4 FTE/ 14 hours a week = £14,708.
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Remote based: this role will be based from home, with occasional travel to meetings in London or elsewhere in the UK. This role is equivalent to 2 days a week but hours can be worked flexibly through the week.
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This role requires applicants to have the right to live and work in the UK.
To apply, please send your CV and a cover letter outlining how you meet the person specification above, via Charity Jobs by 9am on 16 June 2025. Interviews (via Zoom) are provisionally set for 23 June 2025.
We aim to be the go-to organisation for Christians and churches who want to connect faith, money and justice to seek a fairer, greener world.
The client requests no contact from agencies or media sales.
The Ancient Tree Forum (ATF) is seeking a motivated and organised Technical and Engagement Officer to join our small, friendly and flexible team. This is an exciting opportunity to contribute to a charity dedicated to safeguarding the UK’s ancient and veteran trees, along with their wildlife, heritage and cultural values.
This role is vital to achieving our strategic outcomes by providing expert technical advice, supporting and collaborating with the Technical Advisory Panel to develop authoritative guidance and publications. You will act as a key contact for public and stakeholder enquiries and contribute technical expertise to ATF’s communications across our website, newsletter, social media and press activity.
You will engage with sector networks, collaborate with partners and support strategic messaging. This role will help strengthen the charity’s visibility and impact in ancient and veteran tree conservation and protection.
The client requests no contact from agencies or media sales.
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Monday 23 June 2025.
Interviews: 30 June 2025
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Goodman Masson is delighted to be partnering with a well-established charity in their search for an interim Finance Business Partner. This impactful organisation empowers communities by supporting charities across the UK.
About the Role:
Reporting to the Head of Finance, you’ll play a vital role in delivering the organisation’s strategic goals through business partnering, forecasting, and management reporting. The position involves close collaboration with stakeholders across the organisation to ensure robust, insightful financial information.
Key Responsibilities:
Lead budgeting and rolling forecast processes
Support financial modelling for grants and investments
Deliver monthly management reports
Oversee grant claims, payments, and reconciliations
Partner with teams to review budgets, variances, and narratives
Contribute to long-term planning and scenario analysis
Requirements:
ACCA/ACA/CIMA qualified
Strong background in business partnering, budgeting, and reporting
Xero and advanced Excel expertise essential
Excellent communication and stakeholder skills
Commitment to continuous improvement, EDI, and organisational values
Apply now to join a collaborative, values-driven team making a real difference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: A level Group Tutor Contractor across various subjects
Salary: £35 per tutorial
Reporting to: Group Tuition Manager
Contract: For the 2025/26 academic year with the option to renew at the end of the year
Job Location: UK (nationwide, remote)
Successful candidates must have the right to work in the UK by the time employment commences
Interview Date: May - July
Start Date: Between September and November depending on student demand for tuition subject
We are actively looking for tutors in the following subjects: Biology, Chemistry, Maths, Further Maths, Physics and Politics.
About the Role
Are you an experienced A level tutor? Can you support under-resourced young people to reach their full academic potential?
We are looking for passionate and qualified A level tutors to deliver high quality group tuition to our cohort of almost 1,000 students. This is an exciting opportunity for experienced tutors with a love of learning to help bright students overcome barriers to academic achievement. Tutorials are delivered online to groups of up to 4 students via our bespoke online learning platform.
Tutorials generally take place between the hours of 3pm and 8pm on weekday evenings, with flexibility around the schedules of our tutors and students.
We are running a series of Candidate Coffee Chats across April, May and June. Come along if you would like to learn more about the role and organisation, meet the team or ask any questions. The remaining sessions will be taking place on:
- Tuesday 17th June at 12:00-12:30
- Wednesday 18th June at 17:00-17:30
You can find the sign-up link through clicking 'Redirect to recruiter'. (Non-coffee drinkers are of course very welcome!)
About the Organisation
We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We are passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.
Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to attend top universities as statistically similar students, according to UCAS.
Role Responsibilities
- Lead weekly hour-long tutorials with your tutor group(s), via The Access Project’s online learning platform
- Responsively plan and deliver stimulating, high quality tuition in line with our Quality Assurance Framework
- Effectively monitor and assess student progress, providing feedback when requested
- Complete weekly attendance forms, supply monthly invoices, and complete other administrative duties as required
- Participate in our observation and feedback process, taking advantage of continuous professional development opportunities
- Follow The Access Project’s safeguarding policies, supporting the wellbeing of your students at all times
Person Specification
- At least two years A level teaching and/or tutoring experience
- Positive, engaging and flexible teaching style
- Familiarity with and strong knowledge of relevant exam boards and specifications
- Evidence of ability to tutor one or more of the following subjects to A level standard: Biology, Chemistry, Maths, Further Maths, Physics and Politics
- Ability to commit to weekly hour-long tutorials at the same time each week over the academic year
- UK based, with the right to work in the UK
- Passionate about The Access Project’s mission
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Why Work at The Access Project?
People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from under-resourced backgrounds access top universities.
We engaged with staff across our organisation and co-created the Equality, Diversity and Inclusion vision and strategic objectives. Our work on this is ongoing to ensure The Access Project can foster an equitable place to work.
We value every individual who works at The Access Project, and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they are proud to tell people they work at The Access Project.
Our Values
Empowerment
We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage
We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact
We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion
We respect and value individuality and engage diverse voices to achieve our mission.
Ownership
We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or Most Recent Employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address, and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training
- Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification
- Proof of qualification is required before the appointment is confirmed
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date: Midnight, 12th June 2025
It's no secret that public and third sector organisations are facing some tough challenges. This Head of Public Service Innovation role is all about leading our work on public service innovation, shaping and driving impactful work to tackle these complex challenges head-on.
Taking a focus on innovation, insight and collaborative leadership, you’ll ensure our strategy and approach are clear and ensure project delivery quality is high. In this role, you’ll play a key role in shaping the future of our public services, positioning Capacity as a leader and trailblazer in the field.
You’ll bring extensive leadership experience in public service delivery as well as extensive experience working in transformation, service design, consultancy or change management. You’ve led complex programmes, applied strategic thinking to drive direction, and secured contracts or funded work through strong proposals and relationships.
You’ll thrive in a highly accountable leadership role, leading, shaping and delivering Capacity’s current and future projects, managing expectations, excitement and priorities. Even on the busiest of days you’ll find the get-up and go to motivate yourself and your team to make public services people services.
You’ll spend your time being proactive, leading a dynamic team of up to 5 to deliver on our promises to clients and local people. You’ll build relationship relationships and bids to get new clients on board and play a key role in further engaging our existing clients and partners, making sure they continue to feel connected to Capacity and proud to be involved in the work we’re doing.
The projects we deliver are often complex and things won’t always work out. For that reason, you’ll be open and honest about what’s working, what isn't and where there is a need for extra support.
The extras
• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
• 2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).
To Apply
For further information please visit our portal via the apply button, where you can download our job pack and apply!
Closing date: Midnight, 12th June 2025
Diversity Statement
At Capacity, we believe that public services should be people-centred, inclusive and accessible to everyone and our commitment to Diversity, Equity, Inclusion and Belonging (DEIB) is at the heart of this. To uphold these values, we only accept applications through our application portal. This allows us to provide a standardised process where candidates are evaluated on merit. We have implemented measures to remove unconscious bias from our process while maintaining accessibility by continuing to support a range of application formats. We are committed to continuously improving this process and welcome any feedback.
Pro Bono Community is seeking a Training and Volunteer Coordinator to help us achieve greater access to justice.
Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects which the coordinator will be heavily involved in.
We are looking for individuals to join our team who share our aims and mission and are driven to make them a reality.
About the role
Pro Bono Community is looking for a Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at advice agencies.
The Training and Volunteer Coordinator will report to and work alongside the Director to undertake work supporting the charity’s activities with a focus on recruiting and training students and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies. The role also includes administrative work relating to a pioneering digital advice clinic the charity runs in conjunction with a Citizens Advice agency in London.
This is a full-time role with a salary of £30-33,000 depending on experience and the charity is seeking to appoint someone with knowledge of training and the legal/advice sectors and/or experience in a similar role. Occasional weekend work may be required. The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities. The role includes annual leave of 25 days and a workplace pension scheme.
Responsibilities
Training and General Administration
· Producing and printing publicity and training materials
· Maintaining databases, content management systems, websites, social media and other tools
· Dealing with enquiries, including those made via the PBC mailbox and telephone line
· Organising the location and timetabling of training programmes
· Liaising with trainers and others to facilitate training
· Attending training programmes and assessments where necessary
· Keeping attendance records
· Monitoring development of the training content and facilitating discussions between stakeholders/authors
Volunteer coordination
· Arranging volunteer placements with advice agencies
· Designing and implementing rotas for volunteering
· Managing PBC’s online volunteer portal and volunteer activity logs
· Monitoring attendance and feedback
· Reacting to problems arising from attendance and other issues
· Dealing with volunteer enquiries
· Liaising with advice agencies on volunteers’ performance
· Dealing with enquiries from advice agencies
Monitoring and Evaluation
· Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools
· Collating and analysing data
· Coordinating monitoring and evaluation reporting
· Designing and implementing monitoring and feedback tools
· Reviewing and revising monitoring and evaluation processes
Partnership management
· Working with the Director to:
o Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders
o Identify and source partnership opportunities
o Explore new ways of working with partners
Competencies
Essential
· Administrative experience in the legal, educational or voluntary sectors
· Excellent organisational and interpersonal skills
· Strong written and oral communication skills
· Attention to detail
· IT skills
· Ability to work well independently and as part of a team
· Very good internal and external stakeholder management skills
· Problem solving
· Ability to identify areas for improvement in processes and policies
· Ability to be flexible and assist with different aspects of the project as necessary
· Use of initiative
Desirable
· Legal background
· Knowledge of or experience in the free legal advice sector
· Knowledge of or experience in the training/HE sector
· Experience of working with volunteers
· Knowledge of digital training and communications tools