Innovation manager jobs

Impact Manager Job Description and Person Specification

Job Title: Impact Manager

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.

Key Details

• Line Manager: Chief Executive Officer
• Salary: £38,000 - £45,000 pro rata (dependent on experience)
• Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
• Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
• Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
• Start Date: September 2025

Key Responsibilities

Core Functions

System Design & Implementation

• Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
• Create user-friendly data collection tools and templates for member organisations
• Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
• Design and launch a pilot impact measurement programme across five member organisations

Data Analysis & Reporting

• Lead creation of quarterly insight reports and annual impact reports for stakeholders
• Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
• Interpret data to identify trends and provide actionable recommendations to inform operational decisions

• Support team reporting to partners and funders

Member Engagement & Capacity Building

• Champion the value of impact measurement among member organisations
• Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
• Support integration of outcome measurement into daily activities and member visits
• Design flexible delivery options for training and support (in-person and virtual)

Additional Responsibilities

Research & Innovation

• Conduct a member engagement audit to establish current baselines
• Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
• Stay current with youth sector research and policy developments
• Track partnership funding and outcomes data

Quality Assurance & Compliance

• Maintain best practice standards in charity impact reporting
• Ensure full compliance with data protection legislation
• Implement appropriate data analysis tools and methods
• Align data strategy with organisational strategic plan

System Management

• Support implementation of impact data capture within our Plinth system (our internal database)
• Train team members on system usage for recording impact metrics
• Provide regular progress reports on agreed outputs and outcomes

  Person Specification

  Essential Skills and Experience

• Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
• Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
• Capacity Building: Experience supporting skill development within small organisations
• Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
• Communication: Ability to present data clearly to diverse audiences (from young people to board members)
• Sector Knowledge: Understanding of challenges and priorities within the youth sector
• Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
• Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
• Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values

• Desirable Skills and Experience

• Experience with membership organisations
• Knowledge of the Hammersmith & Fulham voluntary sector
• Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
• Familiarity with Net Promoter Score and member engagement metrics
• Experience designing and implementing pilot programmes

Benefits

• 7% Employer's pension contributions
• Travel and hospitality expenses covered
• Work phone provided
• Death in service payment of three times your salary
• Cycle to Work Scheme
• Tech Scheme for discounted personal laptops/smartphones
• Optional one-to-one external support for personal development
• Training opportunities
• Team lunches and away-day activities

Key Relationships

Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer

External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners

About Young Hammersmith and Fulham

Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.

We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.

Our 2025-2027 Strategic Plan

Development - Strengthening member capacity and quality to enhance opportunities for young people

Resources - Expanding impact through partnerships and effective grant distribution

Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change

How We Work

• Securing funding for organisations to collaborate
• Providing grant funding
• Capacity development through networking, training, and qualifications delivery
• Campaigning for the rights of children and young people

Our Values

Accountability: Taking responsibility for using resources efficiently to achieve measurable results

Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation

Collaboration: Respecting and valuing others, recognising that diversity is a strength

Creativity: Embracing innovation and new ideas as an intelligence-led organisation

Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people

Our Principles

• Bring organisations together on equal terms
• Celebrate the cultural identity of youth organisations and young people
• Promote local development and ownership of youth provision
• Collaborate to build foundations for community involvement
• Commit to ongoing participatory review and evaluation with regular stakeholder feedback

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.

Application Deadline: Thursday 10th of July 2025

Do you have a track record in donor acquisition, fundraising strategy, and campaign execution?

Or

Experienced in Alumni or Membership engagement/retention strategies and excited to take that first step into the wonderful world of fundraising?

We are thrilled to be supporting a fantastic charity, who support current, former and retired civil servants when they face tough times, to recruit their new Individual Giving Manager.

Salary: £42,000-£45,000

Location: Hybrid (with two days at the office in Cheam, Surrey)

Permanent 35 hours per week with Part-time (4 days) considered.

Are you passionate about inspiring people to give and shaping sustainable income growth?

Do you thrive on strategic innovation and delivering impactful campaigns? If so, we've got the perfect opportunity for you!

Why join this charity?

The organisation provides essential support to civil servants facing tough times-from mental health struggles and financial assistance to bereavement and disability support.

• The work they do is life-changing and so the team find it deeply rewarding.
• You will be part of a small team, so the impact of your work is more easily felt.
• Their test and learn culture allows you to innovate and see projects through from start to finish.
• Opportunity to create meaningful engagement.
• Working with UK's largest Payroll Giving programme.
• Project manage a new regular giving product that will strengthen supporter relationships.
• Enjoy a healthy work/life balance within a supportive and collaborative working culture.

As Individual Giving Manager (Acquisition), you will play a key role in growing the supporter base, developing multi-channel campaigns, and creating fundraising initiatives that resonate with their audience. You'll be supported by a dedicated team, collaborating with experts in fundraising, marketing, and engagement to drive sustainable income.

Your impact

You will drive lead generation, manage campaigns, optimise supporter journeys, and explore new methods of giving. Whether working on direct mail, digital marketing, payroll giving, or telemarketing, your contribution will shape the charity's future and ensure we continue providing vital support to those who need it most.

If you are results-driven, tenacious and ambitious who thrives on innovation and engagement we would love to hear from you.

Apply today and be part of something truly impactful!
 

If you're interested in hearing more about this opportunity, please send your CV to Glen at Charity People.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Philanthropy Manager will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care.

We’re looking for an experienced Philanthropy Manager to play a pivotal role in securing significant philanthropic income from high-net-worth individuals and charitable trusts and foundations to support the vital work of our hospitals. Leading a team of three, this role is responsible for cultivating and managing existing high-value philanthropic relationships, expanding our high-value networks and further embedding a culture of philanthropy across our hospitals and charity.

The ideal candidate will have strong understanding and experience in working with high-net-worth individuals to secure 5-6 figure gifts. Communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to individuals, along with the ability to develop and grow lasting relationships with high-net-worth individuals, charitable trust and foundations.  They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Permanent

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Warm Welcome Partnerships Manager

Location: Fully remote with flexible working arrangements

Salary: £38,584 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: Sunday 6th July, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 21st July 2025

Start Date: ASAP – this is a new post.

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for an ambitious and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at engaging and mobilising a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of partnerships we have and the potential we see, we are looking for a Partnerships Manager to work primarily on building partnerships with Local Authorities and public sector organisations, charities and social enterprises, faith-based and inclusion-focused organisations and other groups who might help us strategically grow and resource the Warm Welcome network across the UK (NB Corporate Partnerships are managed by our newly appointed Fundraising Lead for Corporates). The Partnerships Manager will also help develop our support for Warm Welcome Spaces, including overseeing our Champions Programme which offers more intense support and a Community of Practice to a smaller cohort of local groups. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity and innovation.

Joining during an exciting period of growth, you will be inheriting a hugely diverse and highly engaged coalition of Warm Welcome Partners who have supported the campaign and local Spaces over the last 2 and a half years. At the same time, there remains a huge untapped potential in terms of possible partners and relationships to be developed and you will be working together with the Campaign Director and team to strategically identify and develop these new connections.

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

Building Partnerships

● Developing our Partnership Strategy to identify and engage the best potential partners to help us grow the network and reach our ambition of 100% of the population living within a 30-minute walk of a registered Warm Welcome Space. This will involve identifying and engaging partners in geographical ‘cold spots’ for the network (utilising our mapping tool developed with UCL), as well as forming partnerships to unlock new or under-represented types of Warm Welcome Spaces (e.g. Housing Association Community Spaces, cinemas, community spaces created by new housing developments etc).

● Leading the development of our Local Co-ordinators Cluster which brings together Local Authorities and others who are leading place-based networks of community spaces.

● Overseeing and developing the Champions Programme, providing more intensive support and connections to a smaller cohort of Warm Welcome Spaces.

Engagement and Inclusion

● Developing our Inclusion Strategy to identify and engage the best potential partners to diversify our Coalition and support local Spaces to become more accessible and inclusive.

● Working with the team to develop regular engagement activities for Warm Welcome Partners.

● Producing compelling communications (written and verbal) to promote the work of the Warm Welcome Campaign and grow the depth and breadth of partnerships - to include but not limited to partnership proposals, pitches and reports.

Good Practices, Standards and Systems

● Supporting, maintaining and developing existing partnerships and manage the systems (including CRM use) needed for excellent partnerships delivery, stewardship and development.

● Leading Warm Welcome Space good practice and driving up quality standards across the network, including through developing a Warm Welcome Awards programme.

● Promoting good practice in volunteering and supporting Spaces to maximise and grow volunteering opportunities.

● Working with the team and, using our new CRM, track, measure and analyse our partnerships delivery.

● Supporting the delivery of other Warm Welcome efforts, as appropriate

Reporting to the Campaign Operations Director, you will work closely with them and other Senior Directors to grow the range and impact of Warm Welcome partnerships. The role will also work closely with the Communications team and with our two Warm Welcome Co-ordinators who deliver our Champions programme and provide a direct link between the campaign and Warm Welcome Spaces.

Person specification

Building Partnerships

● Successful experience of securing, maintaining and developing highly impactful partnerships for charitable benefit with a wide range of different types of organisations.  

● Experience of writing, creating inspiring and successful pitches, proposals and assets and verbal presentations.

● Experience of developing and delivering partnership-related strategies.

● Clear understanding of organisational motivations and dynamics related to partnerships and collaboration.

● Ability to network, finding and grabbing opportunities to make new connections and deepen existing ones.

Engagement and Inclusion

● Experience of developing impactful partnerships focused on inclusion.

● Ability to communicate across a range of mediums, to a range of audiences.

Good Practices, Standards and Systems

● A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working.

● Understanding the value of accurate record keeping and the ability to create high functioning, accessible systems for the whole team’s use.

● Highly organised with ability to prioritise work to ensure deadlines are met and opportunities are maximised.

● Competent with Google Suite and Microsoft Office.

● Able to use a CRM for pipelines, relationship development, reporting and evaluation.

Working Arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your Application

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Partnerships Manager role’ in the email subject line and we’ll get back to you as soon as we can.

● We are happy to discuss and make any reasonable adjustments you might need at any stage of the recruitment process.

● To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these  with ‘Application for Warm Welcome Partnerships Manager role’. Applications must be received by Sunday 6th July, 11:59pm.

● For more information, see our webite or find us on twitter at @goodfaith

The Good Faith Partnership – The Warm Welcome Campaign’s host Organisation

The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.

We are relational, ambitious, curious and solution-focused. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.

Competencies and Behaviours in our Team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.

We are looking for people who are:

●  Exceptional with people and committed to the power of relationships to facilitate social change

●  Collaborative, ambitious and inclusive, aligning with our core values

●  Self-starters with high levels of commitment, energy and motivation to build a vision from scratch

●  Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

●  Skilled at working in a complex environment with cross cultural, interfaith and political partners

●  Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

To lead an ambitious and dynamic fundraising team of twelve. to drive increased
fundraising performance across a range of income streams. The post holder will lead
the development and delivery of an ambitious and data driven fundraising strategy
to successfully deliver Weston Park Cancer Charity’s vision.

Leadership
• Champion fundraising across the organisation.
• Be an inspiring ambassador for Weston Park Cancer Charity and ensure this
is reflected in the strategies, outputs, and behaviour of the fundraising team.
• Actively contribute to leading Weston Park Cancer Charity as a member of
the Leadership Team.
• Work closely with the Leadership Team to ensure that appropriate processes
and systems are in place across the organisation, including delivery against
KPIs.
• Attend and actively participate in relevant Board Committee meetings
providing updates, necessary reports, and feedback on the charity’s
fundraising.
• Lead cross-organisational projects in line with organisational strategy and
direction.
• Build strong working relationships with colleagues across the organisation at
all levels, adopting and encouraging a collaborative working approach.
• Keep abreast of, understand, clarify, and implement new or changes in
relevant thinking and legislation, especially those directly affecting
fundraising.
Monitor and manage risk in accordance with the charity’s risk management
policy.
Fundraising
• Lead the development and delivery of an ambitious and data driven
fundraising strategy across a range of income streams to successfully deliver
the charity’s vision.
• Build and inspire a high-performing and results-oriented Fundraising Team
focused on delivering sustainable income to maintain and build on recent
organisational growth.

Ensure that fundraising is supported by appropriate business/activity plans,
and sound financial plans and budgets; and that performance is regularly
monitored and evaluated against plans and budgets.
• Set, monitor, and deliver annual income and expenditure targets in line with
our ambitious plan to grow income.
• Foster a culture of ambition and innovation and support the team to
research, develop, and implement new fundraising approaches to recruit
new donor groups across all income streams.
• Drive change and implement new ways of working across fundraising and
the wider organisation in support of fundraising effectiveness.
• Manage relationships with key supporters and stakeholders and attend
meetings and networking events to unlock new opportunities.
• Strengthen and build on existing supporter relationships, ensuring that all
supporters receive a first-class experience.
• Support the team to develop professional and engaging fundraising
materials including fundraising propositions, applications, proposals, appeals,
pitches, and reports.
• Take overall responsibility for fundraising compliance and ensure that in all
relevant areas, the charity complies with the law, regulation, and stakeholder
and contractual obligations with third parties.
• Collaborate with the Data Manager to maintain oversight of the supporter
database to ensure integrity, legal compliance, and generation of appropriate
insight to support delivery of income growth.

Fundraising Development
• Support the Deputy CEO’s leadership of the charity’s multi-year major
fundraising appeal.
• Work with the Legacy and In Memory Fundraising Manger to deliver and
implement a legacy pipeline and growth in In-Memory giving income.
• Work with the Individual Giving Fundraising Manager to deliver and
implement a strategy which prioritises both the retention and acquisition of
new donors, enhances the use of digital products, platforms, and channels
and delivers the highest standard of supporter care and donor stewardship.
• Lead the fundraising team to focus on deepening and strengthening existing
relationships and building a strong pipeline of new prospects to deliver multiyear
funding from major donors, high profile supporters, trusts, foundations,
and companies.
• Champion the adoption and use of Raisers Edge NXT CRM to effectively
support data-driven decision making and relationship management to
generate supporter insights in support of increased fundraising.
Brand and Marketing
• Working in collaboration with the Deputy CEO, Marketing Manager and
external agencies in the development and delivery of an integrated
marketing and communications strategy that is driven by audience insight.

• Foster a strong working relationship between the fundraising and marketing
team to inspire high-performance and results-oriented marketing.
• Build a community of supporters by delivering a seamless supporter journey
that promotes the charity’s work and delivers greater income generation.
• Empower the fundraising team to successfully deploy our brand.
• Work in partnership with the Marketing Manager to ensure content is up to
date, factually accurate and to manage reputational risk.
People Management
• Create a high-performing team that is ambitious and passionate about
Weston Park Cancer Charity’s vision.
• Provide line management to direct reports, setting, and monitoring
individual performance objectives and motivating the team to be innovative
and professional in its thinking and delivery.
• Ensure all fundraising staff receive consistent and motivating direction and
feedback to enable them to work to the best of their ability.

About you
• You are an experienced team leader with a strong track record of growing
income.
• You enjoy building meaningful, long-term relationships with donors; being a
visible presence to our supporters and role modelling this to the team.
• You are passionate about people and place: you want the best outcomes for
people in South Yorkshire living with and beyond cancer.
• You lead with compassion and authenticity, always having positive regard for
your team, colleagues and people connected to the charity.
• You combine strong interpersonal skills with sound data-driven curiosity.
• You are at your best when you collaborate and you role-model this to others.
• You understand that income growth comes from inspiring with impact and
excellent relationship management.
• Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives
and values, and to always work in the best interests of the charity.
• Support and encourage harmonious internal and external working
relationships.

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

• Leading and mentoring a high-performing Service Desk team
• Managing day-to-day operations and acting as the go-to escalation point
• Driving service improvements using KPIs, feedback, and best practices
• Supporting AV and video conferencing across the College
• Playing a key role in exam delivery and IT project support
• Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

• Proven experience managing an IT Service Desk
• ITIL v3/v4 Foundation or equivalent experience
• Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
• Excellent communication, leadership, and problem-solving skills
• A customer-first mindset and a passion for continuous improvement
• A proactive, self-starting attitude and a love for learning.
• A commitment to data protection, security, and sustainability.
• Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
• Strong critical thinking skills and the ability to identify workarounds and solutions.
• Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£32,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
The Deputy Service Manager supports the Service Manager in effectively managing all operational matters within their designated services, including line management of frontline staff.

The Deputy Service Manager shares responsibility for ensuring that a holistic and cohesive approach to customer support is embedded across accommodation services. Look Ahead operates trauma-informed and psychologically informed approaches, ensuring customers benefit from strengths-based support practices. The role requires an individual who embodies psychologically informed practice through their leadership style.

Oaklands & St Kilda consists of two supported accommodation services, each providing six mental health rehabilitation units for young people aged 18-25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

What you'll bring:

Essential:

Educated to degree level or equivalent.
Relevant qualification in business or management (e.g., CMI/NVQ Level 4 or equivalent).
Specialist knowledge related to supporting young people with mental health diagnoses.
Experience working within complex mental health environments.
Demonstrable knowledge and experience of trauma-informed practice.
Desirable:

Experience managing accommodation-based services and resources, with proven ability to deliver within budget and meet performance targets.
Experience supervising and leading staff teams providing support to young people in or leaving care.
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About GISF

The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 130 member INGOs across a range of sectors.

GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovation in security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM.

We strengthen NGO security practice worldwide by:

• Maintaining and building from our expertise in humanitarian security risk management
• Offering trusted platforms for coordination and knowledge sharing
• Driving innovation, capturing best practice, and improving SRM capabilities.
• Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need

For more information, visit: www.gisf.ngo

Job details

Are you passionate about improving safety and security for NGOs around the world? Join GISF as our new SRM Technical Adviser and help shape the future of NGO security risk management.

We’re looking for someone with solid, hands-on experience in NGO safety and security—someone who knows the field, understands the challenges, and wants to make a difference. You’ll be a confident relationship-builder, comfortable navigating both the NGO and commercial worlds, and keen to turn research into real-world tools.

What you’ll be doing

• Lead technical development: Create, update, and promote GISF’s technical guides and tools—making sure they’re relevant, practical, and genuinely useful for NGOs of all sizes.
  • Provide expert input into GISF’s research projects, ensuring technical accuracy and real-world applicability.
     
• Deliver training and workshops: Design and run training sessions for a wide range of participants, from INGO Security Directors to national NGO focal points.
  • Provide ad-hoc technical advice to members and prospective members on developing internal SRM structures and systems.
     
• Strengthen coordination: Offer bespoke advisory support and mentoring to NGO platforms, including technical assistance for forum leadership and members.
   
• Be ready to deploy on short-term assignments to help improve NGO security coordination where it’s needed most.
   
• Facilitate roundtables in response to crises or periods of elevated security risk.
   
• Strengthen the working relationship between NGOs and the UN via SLT
   
• Represent GISF externally: Build and maintain strong connections with regional coordination groups, specialist working groups, and other stakeholders.
  • Collaborate with GISF’s policy and engagement teams to translate operational  insights into advocacy positions, donor engagement, and external messaging.
     
• Stay ahead of the curve: Ensure GISF’s services stay up to date by tapping into your networks and keeping an eye on emerging challenges and innovations in SRM.
  • Identify emerging knowledge gaps, and coordinate with relevant teams or individuals to address them.
     
• Internal Support: You’ll lead on GISF’s own security management, ensuring the safety and security of GISF staff and activities, including pre-travel risk assessments and appropriate training.
  • Contribute to funding proposals and the design of new projects or initiatives.

What we’re looking for

You’ll need a strong background in NGO security, an instinct for collaboration, and a desire to contribute to a mission-driven organisation. If you’re someone who enjoys turning complex issues into practical solutions—and can do it with clarity, humility, and a sense of humour—we’d love to hear from you.
 

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• Unique opportunity to shape NGO risk-management into the future

CRM Manager -to spearhead a step change in our organisation's CRM approach. This is a pivotal role where you'll shape and deliver a new customer-centric strategy, using our Consumer Value Model and audience segmentation to drive engagement, increase visits, and boost revenue across our commercial activities.

Main Duties include: -

• Lead CRM Strategy: Design and implement a CRM strategy aligned with our Audience Strategy 2025-30.
• Champion Collaboration: Work cross-functionally with Communications, Creative, Data & Insights, and Ecommerce teams to ensure brand and strategy alignment.
• Craft Customer Journeys: Develop segmented, personalised journeys that enhance the customer experience and drive campaign success.
• Data Stewardship: Ensure data accuracy, security, and compliance with GDPR and other regulations.
• Tech & Tools: Identify and implement CRM technologies to improve automation and customer experience.
• Test & Learn: Promote a culture of experimentation and data-informed decision-making.
• Measure Success: Define KPIs, track performance, and report outcomes to stakeholders.
• Lead & Inspire: Manage and develop a high-performing CRM team, fostering collaboration and innovation.

The successful candidate will be able to demonstrate the below: -

• 5+ years in digital marketing with a CRM focus.
• Proven success in developing CRM strategies that drive engagement and revenue.
• Strong experience in segmentation, campaign tracking, and data analysis.
• Senior-level experience in cultural, commercial, or related sectors.
• Demonstrated leadership and team development skills.
• Strategic thinker with a deep understanding of customer behaviour and data-driven marketing.
• Excellent communication, project management, and stakeholder engagement skills.
• Financial acumen with a track record of driving revenue and managing budgets.
• Experience working in large public sector organisations is a plus.

Please note -this role has excellent benefits, including a civil service pension and generous annual leave. If this sounds like your next challenge, please apply ASAP with an up-to-date Word version of your CV, highlighting your relevant experience. I am reviewing applications on a rolling basis and may submit them before the closing date if we find the right candidate, so don't delay! Do feel free to get in contact for more information.

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We're looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and dynamic Contract Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Contract Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

What you'll do:

Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Ability to lead and motivate staff to deliver excellent services
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind
Excellent organisation skills
Thrives on change and enjoys dynamic diverse environments

For the full list, please see our website.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We’re looking for a dynamic and forward-thinking Operations and Finance Manager to join our passionate team at Bury VCFA. As a key member of our leadership group, you’ll play a vital role in shaping the future of our charity, ensuring our operations run smoothly and our finances are strong, transparent, and sustainable.

This is an exciting opportunity to be part of a movement that changes lives. You’ll bring your expertise to the heart of an organisation that values integrity, collaboration, and innovation, helping us maximise our impact every step of the way.

We are looking for an analytical, detail-oriented person to manage the smooth running of our operations and finance functions. You’ll have strong decision-making skills and the ability to communicate clearly and effectively with a wide range of stakeholders, including staff and trustees, partner organisations and users of our services.

You will have a sound understanding of legal responsibilities and regulations required to maintain a safe environment for our team, tenants, and users, as well as good problem-solving skills and the ability to address issues quickly as they arise.

If you’re ready to combine your professional skills with purpose and make a real difference, we can’t wait to meet you!

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 
 

The role and your key responsibilities

As a Senior Account Manager, your role is to line manage a regional team of Account Managers to maximise partner engagement and ensure we retain sky-high resubscription rates. You will manage your regional team’s objectives and regularly monitor and report on progress towards this. 

Alongside managing your team, you’ll work with a cohort of partner schools and colleges, facilitating an environment which identifies and promotes best practice across partners within your region. Using data analysis across schools and colleges within your region, you’ll identify trends and opportunities to further increase the use of Unifrog, maximising engagement and resubscription rates. Please note you will need to be based in Hertfordshire, Bedfordshire or North London for this role.

Your key responsibilities will include:

• Line manage a regional team of Account Managers to achieve their resubscription and engagement goals, delivering weekly check-ins with each team member to review their progress with partners.

• Run team meetings with your regional Account Management team to review key engagement strategies, objectives and share best practice.

• Meet weekly with the Head of Account Management, reporting on progress with your partners, and the progress of your regional team.

• Analyse regional engagement data to spot trends and work closely with the Head of Account Management to devise and implement strategies to improve on any areas of low engagement.

• Work with Senior Account Managers, Head of Account Management and other Unifrog colleagues, to design and implement projects and processes across the Account Management team, that help deliver against our organisation’s objectives and mission.

• Work with a region of schools and colleges with the responsibility of an Account Manager, providing resources and strategies which maximise staff and student engagement with Unifrog, and identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work closely with your regional Area Manager to improve Unifrog engagement and maintain a sky high resubscription rate.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• 1+ years’ Account Management experience.

• Track record of excellent relationship management.

• Ability to identify strengths and areas for improvement within a team, and to put relevant support in place.

• Ability to listen to feedback and adapt quickly and flexibly.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• Ability to use data to help inform strategies and processes.

• Proactive attitude and willingness to get stuck in.

• Experience in working with schools and colleges is preferred but not essential.

• Experience leading a high performing team is preferred but not essential.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside an Area Manager in your region, as well as people in our Partner Success and Account Management teams. You’ll be line-managed by our Head of Account Management. 
 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £42,312 per annum (Grade C), plus commission, car allowance and a share in a company-wide performance bonus. 

• OTE £47,000.

• Permanent and full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate will need to be based in Hertfordshire, Bedfordshire or North London.

• Home based with some travel to schools and colleges in your region

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact Mhairi (details on our website)

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Tuesday 17th June 2025. 

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• ii. Tell us about a time you led a team or group to achieve a challenging objective. What did you do to ensure its success? (250 words)

• iii. You receive the following email from the head of large group of schools in England:

'Hi X,

One of the schools in our Trust has asked for more information about Unifrog and how we've been getting on with the platform this year.

They're currently using a free platform with their lower year groups, so they're covered with that, but are looking for something to support their KS4 & KS5 students.

Can you provide some information on how Unifrog can support them specifically with those Key Stages, and maybe some costs around a subscription?

Best wishes,'

What next steps would you take following on from this email, and how would you respond to the contact? (250 words)

• Stage 2: Phone task (15 minutes) ��

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) ��

• Pre prepared presentation (10 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 mins).

• Video call interviews will be held w/c 23rd June 2025.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Are you experienced in delivering projects that improve services and support? Would you enjoy working in a collaborative and forward-thinking team?

We're looking for a Project Manager to lead and deliver a range of projects that improve services and ways of working across our Services & Partnerships directorate. From initial planning through to completion, you'll work closely with colleagues, stakeholders, and where appropriate, volunteers and people living with and affected by Motor Neurone Disease (MND). This Project Manager role is ideal for someone who enjoys working across teams, managing complexity, and delivering structured, inclusive and effective change.

Key Responsibilities:

• Deliver assigned projects on time and within budget
• Define project scope, objectives, required resources, and success measures
• Introduce and manage ideas for improvement, using proven methods and techniques
• Act as the main point of contact for stakeholders, leading communication and engagement activities and plans
• Work in partnership with staff, volunteers, and people living with and affected by MND to co-produce solutions and ensure engagement and understanding of the project.
• Oversee project progress, risks, and issues, escalating where needed
• Manage project budgets and monitor spending against agreed plans
• Manage contracts with third parties and suppliers including any tender processes

About You:

• Project management experience, including seeing projects through the full life cycle
• Experience in the delivery or transformation of services and support in health or third sector organisations.
• Experience of Quality Improvement methodology
• Excellent organisational, interpersonal, and analytical skills.
• Ability to understand and manage complex issues, and manage changing priorities and draw insight from varied sources
• Experience using data and analysis to support decisions and track progress and improve performance
• Skilled communicator with the ability to engage a range of audiences
• Competent in project management software and tools
• Able to present complex ideas in accessible and engaging ways
• Experience tracking performance indicators and reporting clearly

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This is a home-based role with travel requirements to our office in Northampton in-line with business needs. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Project management experience, including seeing projects through the full life cycle.
• Operational or project experience in the delivery or transformation of services and support in health or third sector organisations.
• Experience of Quality Improvement methodology.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If this Project Manager opportunity sounds right for you, we look forward to hearing from you.