Insight lead jobs

Job Title: Evaluation, Evidence and Insight Lead
Ref: EEIL445
Contract: Permanent
Hours: Part-time, 21 hours per week, worked over 3-4 days
Salary: £33,000-35,000 pro-rata, per annum depending on experience
Location: The role is offered on a hybrid basis with attendance at the Penny Brohn UK National Centre on a circa 50/50 home office split.

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

The role

Reporting to our Head of Services, this exciting and varied role is your opportunity to lead our evaluation, evidence and insight functions as a key member of our Services Lead team, working collaboratively with services colleagues in the Charity and our partner GenesisCare, as well as supporting our fundraising team with preparing funding applications and impact reports.

This important role will suit a proactive, highly organised person with experience in evaluating health-related services, analysing information and data, and undertaking or overseeing desk research. You will be highly literate and able to write succinctly and compellingly for different audiences including academic, funders, health care professionals and individuals with cancer.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday pro-rata plus 8 bank holidays pro-rata
• Beautiful workspace in a semi-rural location on the outskirts of Bristol with free onsite parking
• Subsidised lunch, freshly prepared onsite in the Penny Brohn kitchen
• Flexible and hybrid working
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme
• Access to subsidised wellbeing at the Penny Brohn UK National Centre

Timetable for appointment
Closing date: Wednesday 11 June at 9am 
Interview date: Wednesday 25 June at the National Centre in Pill 
Start date: Appointment to commence as soon as possible

Thank you for considering Penny Brohn UK, we look forward to hearing from you!

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

Role Purpose 

The Head of Research, Policy and Insights will join the Senior Leadership Team (SLT) alongside the Head of Operations, Head of Programmes and Engagement and Head of Marketing and Communications. This role is pivotal in guiding OKRE’s strategic direction, leveraging research to inform programme and policy development, and advocacy efforts.

You will lead the expansion and application of OKRE’s distinctive research activities (see Playing with Videogame Culture, and Entertainment Industries Taskforce), developing and delivering an ambitious programme of work that helps transform understanding of entertainment media, its impacts, and the ways different communities work with it. 

A key focus will be development of an “Entertainment Impact Index”, a key recommendation from OKRE’s report ‘Delivering social impact in entertainment content – priorities, approaches & challenges.’ This new framework will complement existing impact measurements, supporting cross-sector collaboration and shared learning. 

Engaging with trends in entertainment, including technological developments such as AI and machine learning, and approaches to charity and social impact, your role will involve identifying challenges and opportunities. You’ll develop strategies to measure and assess the impact of OKRE’s work, ensuring data informs both annual planning and growth opportunities. 

Key Responsibilities:    

Leadership and Strategy  

• Work with fellow SLT members to develop and implement organisational strategies that embed a research and insights-led culture within the charity. 
• Craft and execute strategies for OKRE’s research and policy work, broadening the organisation’s reach and impact.
• Lead OKRE’s work with research consultants and work with other senior team members to develop and support colleagues across our staff and associate team working on insights and policy activities.
• Keep abreast of developments in entertainment and media (including tv, film, video games, creator content) as well as social impact, behaviour change and narrative change sectors, to support the dissemination and use of that knowledge across the organisation and beyond.

Programme design and delivery  

• Lead on the development and delivery of a high impact programme of research and policy projects, spearheading major initiatives, such as the Entertainment Impact Index, and running regular convenings with key industry figures to develop actionable tools. 
• Manage research materials, ensure regulatory compliance, and provide quality assurance on research, data and insight-related work in service of the charity’s goals and objectives. 
• Provide insights to the wider OKRE team on key sector trends and opportunities relevant to programmes such as the OKRE Summit and OKRE Fund. 
• Evolve evaluation strategies and provide practical support to team members to assess OKRE’s work, understanding what difference the charity has made, and synthesise learning to inform future activity. 

Communication and Impact: 

• Commission research through internal panels or external agencies and produce tailored briefings and reports. 
• Turn research findings into sharp insights, impactful policy narratives, guides, tools, and training resources for the sectors we work with. 
• Represent the organisation at industry events, advocating on policy matters and advancing the organisation’s thought leadership.

Stakeholder Management 

• Seek out, build and maintain strong relationships with key organisations, funders and partners working in entertainment, charity, research and policy fields.
• Be a passionate advocate for and support the whole team to adopt an insights and evidence-based approach to their work. 
• Define and advance a clear learning agenda based on the needs of key stakeholders in the business. 

Skills & Experience 

• Proven experience in strategic planning and delivery within research and policy environments. 
• Demonstrable success in identifying emerging policy opportunities and applying research-led approaches to boosting organisational influence. 
• Senior level experience managing research and policy portfolios, with budget accountability in commercial or charity sectors. 
• Expertise in deploying quantitative and qualitative research methodologies, tools, with a track record in informed policy advocacy. 
• Proven ability to translate complex data into actionable insights for a range of stakeholders. 
• Excellent written and verbal communication. 

Ideally you will be: 

• Resourceful with ability to think laterally to problem solve, tracking and reviewing progress to adjust accordingly. 
• Happy to take ownership of projects, managing your own time while communicating clearly with others where deliverables are interdependent.      
• Passionate about entertainment and its potential to shift perceptions.   
• Confident with putting forward ideas, asking for and responding to feedback and coming up with actionable plans to make things happen.   
• Able to establish rapport and build positive working relationships with a variety of people.   
• Delivery focused with excellent attention to detail.   
• Enjoys a fast-paced and evolving environment [complex/start up] 
• Excited about hybrid working as part of a small but growing team, where you can play a positive part in shaping the organisation’s work and its working culture.   

If you believe you have the skills and passion to succeed, we encourage you to apply. We are eager to hear from individuals who are enthusiastic about learning and growing with us. 

What you will receive on top of your salary:    

•  Optional enrolment into OKRE’s workplace pension scheme.    
• Free access to Wellcome’s onsite Nuffield Gym.    
• Access to Employee Assistance Programme.    
• Access to a varied menu of hot and cold food options at Wellcome’s staff food outlets, at prices substantially lower than Central London averages.    
• Great views over the city from our 6th floor central London office opposite Euston station. We are based in the building that houses the Wellcome Collection, a museum and library connecting science, medicine, life and art.    

  

How to apply for this role:  

To apply please send a CV and cover letter. Together, these should clearly set out how you meet the skills and experience required and why you are applying for this role at OKRE. Candidates will be shortlisted for interview on this basis.  Please send them to officemanager{@}okre{dot}org by Monday 9th June  

 Diversity and Inclusion    

Diversity and inclusion are at the heart of everything we do and we actively encourage applications from those at different life stages.    

We are committed to creating an environment where all employees, workers and job applicants can thrive.    

We work to make our recruitment processes as inclusive as possible. If you would like us to make adjustments during the application process, please contact us by emailing officemanager{@}okre{dot}org with the subject line ‘Application Process’.     

  We expect our team to treat others on their merits and challenge any form of direct or indirect discrimination, victimisation, or sexual, racial or any other type of harassment.   

 Feedback & process    

We receive a high volume of applications to our open positions and consequently can’t provide feedback to every application. We will confirm receipt of your application via email.    

 We will invite shortlisted applicants to online interviews on 16th or 17th June.   

Final interviews will be held in person at our central London office on 24th or 26th June.  

 All candidates selected for interviews will receive feedback if requested.    

About UKCF

At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.

Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.

UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.

Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.

About the role

This is an exciting opportunity to join the senior leadership team at a time of growth, ambition and innovation. We are looking for a strategic, expert and collaborative Director of Partnerships and Insight to help us build and deliver impactful national partnerships that bring real, measurable benefits to communities across the UK.

You will be responsible for the development, delivery, and evaluation of high-value, strategic partnerships—whether with government departments (such as DCMS), major trusts and foundations (like the Henry Smith Charity), corporate partners, or other longstanding partners (such as the National Emergencies Trust).

You’ll work closely with community foundations to shape strong proposals and lead the end-to-end implementation of partnerships and programmes.

You’ll also play a key role in helping UKCF and the wider network become more insight-led and data-driven—strengthening our approach to programme design, learning, and impact evaluation. You’ll work closely with our Digital Transformation team to embed best practice in the use of data and evidence.

This role requires exceptional relationship-building skills, confidence working at a national level, and the ability to develop and articulate clear theories of change and evaluation frameworks. Subject expertise in areas such as philanthropy, AI, social cohesion, neighbourhood health or climate is desirable.

You will report to the CEO and be a key member of the Senior Management Team.

Key responsibilities

Strategic partnerships development

You will lead the identification, development, and stewardship of national strategic partnerships that align with UKCF’s mission and deliver meaningful outcomes for our partners and for communities across the UK.

This includes initiating and negotiating collaborations with government departments, large foundations, businesses, and sector partners. Working closely with community foundations across the country, you will co-create proposals and programme designs that draw on local expertise and deliver impact at scale.

From inception to evaluation, you will oversee the full partnership lifecycle, ensuring robust governance, clear communication, and high-quality delivery throughout.

Insight and impact

A central part of the role is to embed a strong culture of learning and evidence across UKCF’s national partnerships. You will shape and implement theories of change and robust evaluation frameworks, working with partners and community foundations to ensure that programme outcomes are clearly defined, measured, and communicated.

You will collaborate with the Digital Transformation team to improve our use of data and insight, driving forward a more evidence-led approach to programme design and influencing. Through this work, you will help generate actionable insights that inform future partnerships and strengthen our case for support with funders and policymakers.

Leadership and collaboration

You will manage our Programmes Officer, with responsibility for supporting their professional development. You will work closely with the Chief Executive to develop plans for growing the team, grounded in the need to ensure financial sustainability.

As a member of the Senior Management Team, you will play a key role in strategic decision-making and organisational development. You will provide visible leadership across UKCF, championing collaboration and innovation internally and externally.

You will cultivate strong, trusting relationships with a wide range of stakeholders, including community foundation leaders, funders, and public sector partners. Representing UKCF at high-level events and forums, you will contribute thought leadership on place-based philanthropy and community-led change. In all your work, you will model inclusive leadership and ensure our partnerships reflect our values and commitment to equity and social justice.

Who we’re looking for:

We’re seeking a dynamic and experienced leader who thrives in collaborative environments and is motivated by the power of local action to drive national impact. You’ll combine deep subject knowledge with the ability to build coalitions and bring new ideas to life.

You don’t need to meet every single criterion to apply—we are keen to hear from people with a passion for this work and the ability to grow with the role.

See the full job description for more detail.

Active Lincolnshire is seeking an experienced and motivated individual to lead our approach to insight, evaluation and learning. This pivotal role will be responsible for developing and embedding processes and systems to ensure we are a data and learning-led organisation, enabling us to understand and communicate the short and long-term impact of our work.

The purpose of the role is to share information that enables people to make informed decisions to tackle the inequalities that exist in physical activity and to ensure that Active Lincolnshire can articulate the impact of our work on enabling people to lead more active lives.

We want to recruit a driven individual looking to make a difference to the health of our community. They should be able to reflect, see a broader picture and connect the dots. Enabling a smart approach to our work and making a difference where it’s needed. They should be driven towards a collaborative approach of working, encouraging, championing and enabling others along the way.

Active Lincolnshire is a charity and one of the national network of Active Partnerships supported by Sport England to lead the local implementation of the national ‘Uniting the Movement’ strategy which we do through ‘Let’s Move Lincolnshire’ the countywide strategy for physical activity.

It is our aim that everyone in Lincolnshire has options and opportunities to be active every day. We are particularly focussed on increasing physical activity levels and using the positive power of sport and physical activity to tackle inequalities. Lincolnshire as a county has high levels of inactivity, exacerbating other challenges including longterm health conditions - further impacted by gaps in the provision of relevant and accessible opportunities to be active.

Tackling the challenge of inactivity requires us to be working at system level with a wide and complex network of partners and stakeholders and understanding people in our communities.

Anyone joining the Active Lincolnshire team must demonstrably uphold our values of integrity, collaboration, inclusivity, innovation and learning and our commitment to equality, diversity and inclusion and tackling inequalities. Given the nature of the role, an utmost ability to maintain and respect confidentiality is crucial.

How we behave and our ways of working are important to success – specifically the post holder will need to be committed to being a team player, having empathy, a growth mindset and understanding other perspectives.

As Head of Insight and Evaluation you will:

• Provide leadership and expertise in insight, evaluation and learning across the organisation.
• Develop and embed monitoring, learning and evaluation methods to guide our work and track progress.
• Develop an approach to monitor our impact against organisational, local and national goals.
• Collaborate across the organisation to embed learning processes.
• Foster and advocate for an organisation culture of continuous learning within Active Lincolnshire and external partners.

This role requires the ability to navigate complex, whole system ways of working and to translate insights into actionable strategies that drive positive change.

Key Responsibilities

Develop Insight, Evaluation and Learning Frameworks.

• Design and embed robust systems for collecting and interpreting qualitative and quantitative data.
• Connect with Sport England monitoring, learning and evaluation frameworks and ways of working and embed them locally.
• Capture, collate and effectively share data from communities, stakeholders, national datasets and partners
• Analyse current patterns, trends and emotional/systemic measures to inform decisions.
• Ensure alignment with governance and programme requirements.
• Develop and maintain best practice guidance on evaluation methods.
• Upskill the Active Lincolnshire team on insight and learning approaches.
• Foster a learning culture, translating data into usable knowledge and change theories.
• Ensure our commitments to diversity, inclusion, environmental sustainability and wellbeing are embedded in all decisions.

Build a Movement through Information

• Share learning effectively with a variety of audiences to influence change.
• Develop collaborative partnerships with local and national data and insight leads.
• Interpret and present complex health and demographic data clearly and accessibly.
• Promote collaboration and data sharing across the system at local, regional and national levels.
• Develop engaging case studies and success stories to complement quantitative data.

Plan and Deliver Efficiently

• Integrate learning, monitoring and evaluation into project and programme cycles.
• Prioritise and manage reporting deadlines and governance requirements.
• Streamline processes to ensure efficient and meaningful reporting.
• Identify opportunities for shared learning and resource use across partners and programmes.

Support Innovation

• Encourage lateral thinking and creative problem-solving in insight and evaluation.
• Demonstrate confidence using various data tools and digital platforms.
• Present data in imaginative and audience-appropriate formats.
• Inspire and enable others to share and act on learning across our systems.

Person Specification Essential

• Proven analytical ability to interpret complex qualitative and quantitative data.
• Demonstrable experience in evaluation, insight generation and data-driven decision making.
• Strong understanding of working with and within community-based contexts.
• Familiarity with monitoring and evaluation methodology, including Social Return on Investment (SROI)
• Excellent written and verbal communication skills.
• Ability to influence stakeholders and build trusted, long-term relationships.
• Confidence in translating academic or data-dense material for practical use.
• Experience supporting projects with uncertainty or evolving approaches.
• Demonstrate a genuine commitment to equality, diversity and inclusion.
• Ability to respond quickly to insight needs for funding or development opportunities.
• Ability to produce reports using multiple data sets and information sources and to present findings to various stakeholders.
• Ability to be flexible and agile in your approach, responding to the needs of the organisation and local need as it evolves.
• Excellent team player with interpersonal skills, ability to develop meaningful relationship as a trusted colleague and partner.
• Current, valid, driving licence
• Excellent understanding of the English language
• Fluent in IT, digital skills and technology
• Uphold integrity in all that you do, working transparently and with accountability

Desirable

• Experience working with health-based data (e.g., Active Lives, Moving Communities).
• Knowledge of Lincolnshire’s communities, stakeholders and demographics.

Qualifications and qualities

We’re more interested in your approach, personal and professional experiences and your attitude, than formal qualifications; however, an excellent standard of written and spoken English is essential for this role. You must be passionate about the positive power of sport and physical activity.

What matters to us is that we have talented, enthusiastic and experienced professionals working with us who can help deliver our vision. You don't have to be sporty to work at Active Lincolnshire, but you must be passionate about people and the positive power sport and physical activity can have on people’s lives. We’re more interested in your experience and attitude than formal qualifications.

Inclusive Recruitment Process

We operate an inclusive, equitable and transparent recruitment and assessment process, underpinned by an organisational commitment to equality and diversity. We actively encourage applications from candidates from diverse backgrounds who can bring an array of skills and experience to our organisation. We’re committed to making sure every applicant is assessed solely on merit and relevant experience to do the job.

As an employer, we actively seek to ensure that our workforce reflects the communities we serve, recognising that this makes us better able to understand their needs and priorities. We can only do this by ensuring that the people who work for us are the best they can be irrespective of age, gender, sexuality, ethnicity, disability, marital status, religion or belief.

We value the ideas and contributions from everybody and welcome and support difference. Our aim is to make sure that equality, diversity and inclusion run through everything we do as an employer.

We encourage applications from people with disabilities, and guarantee interviews for applicants with disabilities that meet the requirement of the role as part of our commitment to the Disability Confident Scheme.

Key Dates

• Application deadline: Wednesday 11th June 2025
• Interviews: Week commencing Monday 23rd June (at our Lincoln office)

Place of work Flexible/hybrid working with community-based and Lincoln office presence.

Contract 12-month fixed-term, with potential to become permanent.

Benefits

• 25 days annual leave + bank holidays + 3 days at Christmas
• Celebration Day (personal choice)
• Westfield Health private healthcare
• Cycle to work scheme
• Flexible working policy
• Time to be active in the working week
• Team away days
• Training and development opportunities
• Employer pension contributions
• Time in the working week to volunteer
• Staff wellbeing policy 
• Opportunity to make a meaningful impact in Lincolnshire

£39,000 to £45,000 (dependent on skills and experience).

Reporting to Director

Responsible for no direct reports

Closing date Wednesday 11th June 2025

About The Role
Audience Insight Researcher – 12 Months Fixed-Term Contract
Closing Date: 29th May 
Contract: This is a 12-month fixed-term contract, with the possibility of an extension
Interviews: 16th June 
 
Application Process: Please ensure you apply with your most updated CV and a supporting statement explaining why you believe you would be the most suitable individual for this position.
Are you ready to use your expertise as a market researcher to deliver truly actionable insights that will help Alzheimer's Society drive the change needed for people affected by dementia?
Do you have the skills and passion to make a difference through research, supporting one of the UK's most pressing health and social care challenges?
An exciting opportunity has arisen for an Audience Insight Researcher to join the Audience Insight team at Alzheimer's Society on a fixed-term contract. We are looking for an exceptional individual with proven experience in designing, conducting, and delivering qualitative and quantitative ad hoc primary research projects. The focus of this role is on producing clear, insight-led recommendations that support teams across the organisation in making evidence-based decisions.
The Audience Insight team operates as a hybrid internal agency and consultancy, leading transformative market research that shapes strategic direction. Our work spans a wide range of audiences, including supporters, service users and the public, and includes both primary research and analysis of secondary data sources. We also partner with trusted external agencies on key large-scale research initiatives.
All our projects are insight-driven and strategically aligned, providing high-quality consultation rooted in a deep understanding of the needs and priorities of internal stakeholders.
You will:

- Design and conduct qualitative and quantitative market research projects.

- Project manage throughout the project lifecycle.
- Determine the appropriate methodology to meet the project objectives, budget & deadlines.
- Design questionnaires and discussion guides.
- Conduct qualitative interviews and moderate group discussions.
- Programme surveys to be conducted with supporters.

- Analyse qualitative and quantitative data.
- Lead on the evaluation of data from market research tracking projects.
- Write reports that provide insight and actionable recommendations.
- Present to internal stakeholders.
- Collaborate with colleagues on the Audience Insight team to deliver market research and reporting excellence.
- Build and manage relationships with internal stakeholders.
- Build relationships with and manage external partners.
- Manage ongoing MR projects.
- Ensure market research conforms with all GDPR, compliance and information governance, as well as the MRS Code of Conduct.

About You
You are:

- Passionate about championing the diverse needs of people affected by dementia.
- Proficient in designing, conducting, and analysing both qualitative and quantitative market research.
- An experienced qualitative moderator, confident in facilitating engaging discussions.
- Skilled at producing insightful, story-led reports that communicate findings.
- An excellent communicator, both written and verbal
- Highly organised, with the ability to manage multiple priorities and meet deadlines.
- Detail-oriented, with a meticulous approach to your work
- Proficient in the MS Office suite, particularly PowerPoint and Excel
- Experienced in survey programming tools (e.g., Forsta, SmartSurveys) – desirable.
- Knowledgeable about the MRS Code of Conduct, GDPR, and data protection regulations.
- A collaborative team player who thrives in a supportive working environment
- Self-motivated, proactive, and eager to learn and develop.

Impact and Insights Officer x 2

These are two unique roles to be impact catalysts across four of Youth Zone locations: Carlisle, Wigan, Wolverhampton and Barnet (London), generating support and building towards a ‘culture of impact’ in all four Youth Zone organisations such that outcome measurement and impact reporting becomes routine and ‘every day’.

Position: Impact and Insights Officer – 2 positions available

Location: Home-working combined with a minimum of 8 days per month across the 2 Youth Zones.

One role will support Carlise and Unitas Youth Zones and the other will support Wigan and Wolverhampton Youth Zones (travel expenses will be covered as part of the package)

Salary: £38,000 – 42,000 per annum (dependent upon experience)

Hours: Full-time (37.5 hours/week)

Contract: Fixed Term Contract – 2 years

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.

Closing Date: 9am, Monday 9th June 2025

Please note: we may close the advert earlier depending on the volume of applications

Interviews: First stage interviews (virtual) will take place Wednesday 25th and Thursday 26th June.  Second stage interviews (in person) will take place Wednesday 2nd and Thursday 3rd July in Wolverhampton Youth Zone.  There will also be a short, values-based phone interview around the second stage.

About the Role

You will lead on data analysis and reporting on the data held in Salesforce CRM, improving both the quality and quantity of monitoring and evaluation processes, driving improvements in data capture through training and upskilling the Youth Work team, strengthening the ability of the four Youth Zones to demonstrate the measurable impact of youth work delivered. 

You will also be responsible for measuring and demonstrating the charities’ impact to stakeholders; authoring and providing the necessary data to the leadership and fundraising teams and Board (as required), annual publications such as Trustees Reports and annual Impact Reports. Innovation is a key aspect of this role, involving the introduction and embedding of new methodologies to enhance the qualitative data capture process.

You will collaborate closely with a cross section of teams within the Youth Zones, working with the Youth Work delivery teams to feed data into decision making, and with the Communications and Fundraising teams to provide impact measurement and analysis content for use with stakeholders and in donor reporting. Furthermore, it will align impact and data work with national and local policy, and use national census, health, police and other statistical data to position the four Youth Zones for new income generation opportunities.

About You

These two roles are ideal for someone who has the ability to bring technical analysis to life in a youth work setting and can communicate insights in an accessible style to different audiences. The Impact and Insights Officer should be passionate about embracing the power of youth work and be keen to support Youth Zones in evidencing the impact created with young people. It will require someone who can bring impact expertise and creativity to create buy-in and drive improvements in data capture; and someone who is keen to work flexibly and closely with teams of passionate Youth Workers and who is unafraid of the challenge presented by Youth Zones in four very different geographic locations.

As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people the opportunity to fulfil their potential.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities,

As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Data Analysis, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer. #INDNFP 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you believe in the power of communication to change lives? Can you inspire action, build trust, and grow support through powerful storytelling? If so, join us and help raise our profile and income to help Transform Young Lives!

At Northorpe Hall Child & Family Trust, we believe every child deserves the chance to realise their full potential and thrive. We are on a mission to identify, develop and provide support for children, young people, and their families across Kirklees and Yorkshire focusing on mental health and emotional wellbeing.  We are working where gaps or needs exist and in doing so growing our reach, deepening our impact and building partnerships to transform young lives.

To help us deliver our vision, we're looking for a passionate, proactive and creative Social Media & Communications Lead

You will be creative and skilled in producing compelling content that wins the hearts and minds of potential service users, donors and funders.  To enable this, you will be expected to work with staff, volunteers including young people, parents and carers to co-design content that is relevant and useful to our target audience.

Content will also be driven using data to promote and amplify the impact of our services and the benefit to children, young people and families.

You will be a proactive, solutions-focused individual with the confidence and initiative to lead projects that raise our profile and generate vital income. This will include delivering impactful online campaigns, supporting charity-led initiatives/ events and strengthening our presence at external events to raise awareness and support for our work.

Working closely with the Income Generation and Partnership Development Manager you will be expected to work collaboratively across the organisation to help us grow our income, work and impact in a sustainable way.

This role offers the opportunity to make a meaningful difference within a supportive and mission driven charity. If you are a skilled communicator, driven by purpose, enjoy creating compelling content and know how to use creative strategies to generate donations then scroll down for details on this opportunity.

By joining Northorpe you will help transform the lives of children, young people and families.

About SPANA

SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. This is an exciting time to join us, as we grow and expand our global programmatic work and team.

Our innovative and ambitious 2023-2027 strategy involves scaling our impact while maintaining quality delivery, demonstrating greater value for money and using evidence to influence globally.

The Head of Data Insights and MEAL (monitoring, evaluation, accountability and learning) will lead SPANA’s strategic approach to data, evidence and learning within our Global Programmes Department (GPD). This exciting and pivotal role will oversee the design, collection and analysis of data and insights across our diverse portfolio of international working animal welfare programmes and implementing partners. 

This role will suit a strategic and solutions-focused leader with strong international programming experience in developing and delivering robust data systems, and in applying MEAL frameworks that enhance the impact and accountability. A deep commitment to SPANA’s mission to transform the welfare of working animals is essential. 

Salary, contract and location

This is a full-time (34.5 hours per week) permanent role. This role is UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan. 

Further details and how to apply

Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.

Applications will be reviewed on a rolling deadline until the role is filled. 

Data Insights Manager 

Newark - Remote Home working with occasional travel to Newark and rest of UK 

up to £38,000

Full time: 35 hours per week

Permanent contract

Closing date for applications: 1st June 2025  

First interview: 17th June 2025  

Second interview: 27th June 2025 

About Them

Our client is a federated movement of 46 charities, supported by a central charity. Together, they have over 900,000 members, 32,500 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the implementation of an ambitious new strategy, setting out a vision of nature in recovery, with abundant, diverse wildlife and natural processes creating wilder landscapes where people and nature thrive.

They have restored and care for some of the most special places for wildlife in the UK. Collectively they manage more than 2,600 nature reserves, operate 123 visitor and education centres and own 29 working farms. They undertake research, they stand up for wildlife and wild places under threat, and they help people access nature.

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. Our client recognises that this will require big, bold changes in the way they work, not least in how they use and create data and evidence to ensure that they act with the biggest impact possible for nature and people.

About You

They are seeking a knowledgeable and enthusiastic data insights manager to help us make the most of our existing data across their organisation, alongside developing new innovations to improve understanding of our supporters, their contribution to nature’s recovery and the values that the public place on nature.

They are looking for a skilled data specialist to help us to draw together and take forward their data insights work across their organisation. Working directly to the Director for Climate Change and Evidence, the postholder will lead on and manage our existing large-scale data insights projects, including the Great Big Nature Survey (the largest UK-wide survey of nature values); oversee their analysis of internal data collected across the organisation; and undertake data analysis of their external impact, from brand awareness to their major public engagement programmes such as 30 Days’ Wild. In addition, the postholder will lead a new programme of work on how to better understand their impact, and support the coordination of data activities across relevant teams.

Our client values passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgmental and are inclusive. They particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.

They take their Safeguarding responsibilities extremely seriously. 

They are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.

As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. 

Our client is committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Role: Healthcare Partnerships Lead

Hours:  22.5hr hrs per week, (3 days)

Location: Homebased within the UK with a requirement to travel and support in person events, conferences and meetings

Reporting to: Director of Programmes and Partnerships

Benefits: Flexible working arrangements, 28 days of annual leave (FTE) + 1 day for your birthday, pension scheme

Key relationships: Managing external relationships with key healthcare professionals and partners and working closely with our Medical Advisor and Information and Research Manager

Salary: £38,000 per annum (FTE)

Essential: Access to own car and full clean driving licence

 

About The Role

Do you have experience in working collaboratively, establishing meaningful partnerships within the healthcare sector and are looking to make an impact at the world’s leading multiple sclerosis healthy lifestyle charity?

We’re looking for an experienced Healthcare Partnerships Lead to continue to steer the delivery of our Healthcare Engagement Strategy and build upon our Program expertise. With a strong focus on reducing health inequalities, you’ll lead, develop and deliver activities that meet our strategic ambition to ensure that as many people as possible understand that there is hope after an MS diagnosis.

We need to engage with healthcare professionals as, for many people with MS, this group are the first people they seek credible information from and will potentially have a life-long relationship with, given the incurable nature of the condition.

About Us

Overcoming MS is the world’s leading multiple sclerosis healthy lifestyle charity established in 2012. We are unique in our whole person approach and practical evidence-based focus upon self-management of MS, formulated as a holistic program. At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing.

Although there is currently no cure for MS, we help people with MS to live well by making informed lifestyle choices. They have clear, practical actions to take, by following an evidence-based self-management program. This program uses substantial scientific evidence of how holistic self-care, alongside medical therapies, benefits people’s physical and mental health. Knowing people can change their risk of deterioration through lifestyle choices gives hope to us all.

Our vision is that people with MS feels empowered to take control of their health, are making informed lifestyle choices and living a full and healthy life.

Overcoming MS Strategy

Our strategy for 2024 to 2026 establishes five key objectives:

Raise awareness within the global MS community of the importance of healthy lifestyle and the Overcoming MS Program. 

Deliver world class information, tools and support to the Overcoming MS community, empowering them with the confidence and knowledge to follow, understand and share the Program, wherever they start.

Build the authority of Overcoming MS through developing team expertise, communicating the existing evidence base, building new evidence, and through influencing and working in partnerships. 

Grow a collaborative, knowledgeable, passionate and sustainable team of staff, facilitators and volunteers. 

Develop financial growth and independence through reducing our cost base, increasing fundraising via diversified activity, and generating income through other sources. 

Job Description

The Healthcare Partnerships Lead will be responsible for the delivery of our Healthcare Engagement Strategy, through the development and delivery of projects and activities which embrace collaboration, raise the profile and credibility of both the Overcoming MS charity and Program, and extend supported self- management of MS within the health and social sector. We want to be the go-to charity for lifestyle and living well with MS and to demonstrate the added value we bring through education, resources, community and partnership working.

The past 12 months have seen the laying of a strong foundation for both increasing credibility and collaboration. This has included identifying barriers to supporting self-management in MS, developing education, piloting projects and resources to overcome some of those barriers in partnership with healthcare professionals. Honing datasets and presenting these meaningfully, has added credibility and demonstrated value. We want to see that foundation built on further, and shared more widely, taken forward by the new Healthcare Partnerships Lead.

Key Responsibilities

· The successful delivery of the Healthcare Engagement Strategy, identifying and prioritising engagement with our key audiences and stakeholders.

· Working closely with both our Medical Advisor, Information and Research Manager (new role) and with the existing HCP Advisory Group and wider engaged healthcare partners, to facilitate the development of the relationship, profile and reach between the charity and the health and social care sectors. Around information sharing, service design, and understanding of the role of lifestyle in holistic management of MS.

· Identifying and attending key healthcare events and conferences, building networks, partnerships and other resources to increase knowledge and awareness of how the charity and Overcoming MS Program, benefits people with MS and maximise opportunities for signposting.

· Building frameworks for data gathering and evaluation to effectively review benefit of collaborative interventions and report outcomes widely and meaningfully, in partnership with the Information and Research Manager.

· Maintaining understanding of policy and priorities of healthcare agencies to ensure mutual or aligned priorities from both, in addition to people living with MS, are all factors taken into consideration when developing plans and pathways.

· Identifying opportunities for collaboration and partnership working through engagement with HCP professionals and organisations.

· Lead on healthcare education through our existing partnership with the British Society of Lifestyle Medicine, marketing the education widely, evaluating its benefit to HCPs and strategically reviewing the format, vehicle and content as appropriate.

· Providing clear, responsive and consistent educational content around the importance of lifestyle choices and behaviours to healthcare professionals based on the current evidence-base and the Overcoming MS Program, working closely with the Information & Research Manager to ensure up-to-date and validated content.

 Other Responsibilities

· Creating meaningful engagement with the MS community and healthcare professional partners, widening our reach to support more people with MS.

· Mapping local assets and services to target and test appropriate resources and support to MS clinics, to help HCPs share information and support their patients to self-manage, tracking success.

· Empowering people affected by MS and their healthcare professionals to discuss lifestyle modification and the Overcoming MS Program with confidence, improving self-management and health outcomes.

· Engaging new HCP audiences, reducing barriers and perceptions of lifestyle modification in the treatment of MS. 

· Leading on the delivery, monitoring and evaluation of key programmes, considering key insight, collecting and analysing data to measure impact against project and charity targets.

· Supporting the delivery of key products, services and events both in person and online that reach multiple audiences and budgeting accordingly.

· Identifying opportunities for accessing funding streams, working with Fundraising colleagues to diversify our income base.

· Raising our profile within the healthcare environment so that they recommend the charity and will advocate on our behalf.

· As we are a small, busy charity, all staff help with the general running of the organisation in addition to their specific role activities.

About you
Education or experience in a related field e.g. healthcare management, public health, you’ll have a strong understanding of the NHS, Public Health and the UK health care policy landscape. Knowledge of the global health care landscape would be an advantage but not essential.

You’ll have previous experience as a senior healthcare lead or similar role for example within the NHS or similar medical field or will have experience leading community or public health related engagement programmes.

With excellent communication, presentation and influencing skills, including working with stakeholders at very senior and professional levels, you’ll have strategic analytical skills, able to frame problems and solutions in a logical fashion and demonstrate a high degree of empathy and compassion for health-related issues.

You’ll have intellectual flexibility, able to embrace and deal with ambiguity, complexity and to be open to creativity in leading and bringing about effective change.

You are comfortable working remotely and attending events during evenings and weekends, with a full UK driving licence and access to a car.

What can we offer you?
Our staff benefits include:
• 28 days annual leave (FTE) plus a day off for your birthday and bank holidays
• Flexible working
• Remote working
• Pension
• Employee Assistance Programme

How to apply  

Please send your CV and a covering letter by midnight on Sunday 8th June.

In your covering letter, please let us know:  

• Your motivation for applying for the role

• Why you feel your skills are suitable for the role 

• Your notice period  

• Your current location.  

Please respond ASAP, as we will start screening candidates as soon as we receive applications.  

First stage interviews will be held online on Tuesday 17th June.

Second stage interviews will be held online on Friday 20th June.

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.  

No agency contact, please.  

Job purpose

The Clinical Lead will play a pivotal role in leading and developing Action for ME’s Healthcare Services with the Operations Director, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.

At present, the Healthcare Services is a small team with two doctors (GPs) and two physios. Our counsellors are overseen by a Counselling Lead Supervisor and our multi-faith Chaplains are supported by our Lead Chaplain.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in driving the strategy for our Healthcare Services with the Director of Operations.

Key responsibilities

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.

• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.

• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.

• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.

• Designated safeguarding officer for Healthcare Services.

• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.

• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.

• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.

• Provide expert advice on complex cases, supporting staff with clinical decision-making.

• Represent Action for M.E. at external forums, conferences, and policy discussions.

Person specification

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance.

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.

• An understanding of Care Quality Commission regulatory requirements.

• Proven leadership experience in a healthcare setting, including team management and service development.

• Strong understanding of evidence-based practice and clinical governance.

• A sound understanding and experience of safeguarding children/young people and vulnerable adults.

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.

• Experience in training and mentoring healthcare professionals.

• Ability to work independently and collaboratively within a multidisciplinary environment.

• Commitment to patient-centred care and advocacy for people with ME.

• Knowledge of NHS structures and commissioning processes.

• An understanding of working within the third sector or charitable organisations.

Global Policy and Campaigns Planning and Performance Lead

Contract: Permanent, Fulltime, 35 hours per week

Location: London, UK, subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £57,415 - £60,436 with excellent benefits

About WaterAid:

Want to use your skills in planning, M&E and project management to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Global Policy and Campaigns Planning and Performance Lead to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

This role reports directly to the Executive Director of WaterAid’s Global Policy and Campaigns (GPAC) team and is a member of GPAC’s Senior Management Team (SMT). GPAC sets WaterAid’s 10-year policy agenda and positions, supporting colleagues across all levels to advocate on this agenda and bring WaterAid together to advocate for change on a set of global priorities. We also directly influence decision-makers at global and regional levels on these priorities as well as bringing in external political insights into the organisation to increase our collective effectiveness.

About the Role:

As GPAC’s Planning and Performance Lead you will help us understand how the department is contributing towards WaterAid’s global strategy and maximise our global impact. The role will support GPAC’s work by leading the planning and performance assessment work, focussing on ensuring that the advocacy activity delivered across the department is aligned and working towards the same outcomes.

The role will work closely with the Directors in GPAC’s SMT and with members of the International Programmes Department (IPD) SMT to ensure that both departments’ plans are aligned. It will also engage with key Federation members involved in global policy, advocacy and campaigns work, with the WaterAid International Secretariat, and with the Global and UK performance, strategy and planning teams.

In this role, you will lead the design of the planning process for the department to deliver annual plans, ensuring alignment with similar processes in key Federation members and other departments, as well as being integrated with the wider organisation’s planning cycles.

You’ll also: 

• Project manage the implementation of the planning process, working in close coordination with GPAC SMT directors as well as and as relevant with other WaterAid, Member and WaterAid International directors.
• Lead the process to deliver an M&E framework for GPAC (including new metrics as relevant), that balances the effort required with the need to drive data informed decisions and actions.
• Run the quarterly and annual reporting cycle, working with senior leaders in GPAC to deliver high quality data, run learning sessions to reflect on the data to enable data driven and effective decision making.
• Manage the regular collation of data across the department and shared to the wider organisation, including to the Executive and Board reporting processes
• Represent GPAC in wider WaterAid UK and global groups around performance and planning.
• Support GPAC to partner closely with IPD to track Country Programme support requests, and use insights to inform strategic planning of the department.
• Be the internal communications lead for the department on matters related to planning and performance, working with the central internal communications function as appropriate.

Requirements

To be successful, you’ll need: 

• Experience of leading performance and planning cycles within complex organisations.
• Background in M&E within NGO or comparable contexts. Understands the complexity around assessing performance.
• Excellent project management skills to optimise the use of resources; manage multiple projects and conflicting priorities using insightful interpretation and resourceful solutions.
• Ability to think strategically across complex and fast-moving environments; able to concentrate on the big picture and respond to trends and shifts in the wider world.
• Collaborative: able to work with teams from a variety of backgrounds and build credibility and trust with key stakeholders.
• Able to facilitate group discussions to develop and drive forward strategic plans and work.
• Organised, efficient, with a high level of attention to detail.
• Comfortable with working with incomplete data and high levels of ambiguity and uncertainty.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Background in Policy or Advocacy or knowledge of global advocacy M&E.

View full job description here

Closing Date: Applications will close 12:00 PM UK Time on Monday, 16 June 2025. 

Availability for the first round virtual interview is required week commencing Monday 23 June 2025. Availability for the final round virtual interview is required week commencing Monday 30 June 2025.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Global Commitment:

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

At this exciting time for Blood Cancer UK, we are delighted to create this new role developing our health intelligence approach. We are seeking a dedicated professional to lead the development of our blood cancer health data approach. This will involve maintaining and enhancing a portfolio of external facts, statistics, and evidence as well as overseeing our use of this insight internally.

You will have expert knowledge of NHS and UK health data sets, alongside a relevant qualification or equivalent experience in quantitative analysis. You will be confident in handling health datasets, and be able to summarise large amounts of data and information in a way that is understandable to the relevant audience.

Your role will involve sourcing and managing data relevant to our mission particularly blood cancer data sets, clinical trials and blood cancer drugs pipeline, and other national data sets that impact blood cancer outcomes. You will be responsible for data collection and analysis and supporting internal teams to use our data with confidence, particularly statistics that we use in our external communications and messaging.  You will lead on the associated data governance for the collection and use of relevant external blood cancer data sets, working in partnership with colleagues managing internal data. Alongside this you will identify key health data gaps and work with others to develop approaches to address these, including through collaboration with external partners. 

If you are passionate about data and committed to our cause, then we would love to hear from you to help us ensure no one dies of blood cancer. 

Expected travel for this role is: Majority of our roles can be performed hybrid. Required to attend the London office 2-4 days per month, plus two all-staff away days and external meetings as required.

We welcome applications to work full time or part time (minimum 28 hours and or job share, please specify the hours you wish to work in your cover letter).