Insight manager jobs in brent cross, greater london

Business Development Officer – London, South East and East of England

Role purpose:

1. Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 
2. Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 
3. Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

Key responsibilities:

Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 
• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 
• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 
• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 
• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, FE, community) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

Collaborate across teams and support innovation 

• Work closely with key teams to coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

Skills, experience, and knowledge

Essential 

• Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  
• An understanding of education systems in the UK.
• An understanding of initiating prospect engagement, business development strategies and meeting sales targets.
• Strong interpersonal and communication skills.
• Experience of working on own initiative and being a self-starter.
• Confidence in presenting externally to customers and partners.
• Experience of working with sales forecasting tools and Management Information systems.
• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making.
• Ability to present information concisely using Microsoft Office programmes.
• An ability to network, influence and build relationships with key stakeholders and customers.
• An ability to convert external relationships into long standing customers results.

Desired

• Previous experience in a sales environment.
• An understanding and passion for leadership skills development and the value it provides for young people and centres. 
• Excellent customer service skills.
• An understanding of awarding bodies and their operating landscape. 

There are numerous benefits that are available to you as a member of Leadership Skills Foundation.

In addition to working for an organisation that is forward thinking with a clear commitment to your wellbeing, we also offer an array of both contractual and non-contractual benefits as outlined below.

Contractual benefits:

• Standard 36 hour working week.
• 25 days annual leave rising to 30 days per year after completion of five years’ service.
• Automatic enrolment into NEST Pension scheme after three months, with the option to join group personal pension plan with matched contributions up to five percent following successful completion of probationary period.
• Agile/flexible working.
• Home working.

Non-contractual benefits:

• Discretionary extended Christmas break.
• Vitality Health Care Plan following successful completion of probationary period – with the option to add family/significant others at reduced rate.
• Meaningful and regular one-to-one system as part of a structured personal development process.
• Sight test and eyewear financial support.

About the role:

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July at Ashley Road Service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Location: hybrid working - a minimum of 1-2 days in the Aldgate, London office per week

First interview date: 18th and 19th June

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Join Dementia UK as a Challenge Events Manager and take the lead on our third party challenge events programme, delivering a portfolio of inspiring events through impactful acquisition campaigns and exceptional supporter experiences.

Working closely with the Head of Mass Participation, you’ll help shape the strategy for the third party events programme, identifying opportunities to drive growth and continuously improving how we work. Collaboration will be key, particularly with the Challenge Events Manager (DIY), to ensure the wider Challenge Events Team is aligned and working together effectively.

This role includes line management of the Challenge Events Executives responsible for delivering the third party programme. You’ll support the team in developing and delivering multi-channel marketing plans, alongside creating insight-led stewardship journeys across email, SMS and other communication platforms. You’ll also be responsible for developing the annual budget and ensuring close collaboration with colleagues across Fundraising and Engagement to drive income and boost supporter engagement.

A key part of the role involves recruiting, training and developing staff in line with Dementia UK’s policies, including regular supervision and annual appraisals to ensure high performance and growth.

We’re looking for someone with significant experience in delivering successful third party challenge events, including participant recruitment, supporter journey development and stewardship communications to meet income targets. You should be confident leading projects, directing and guiding team members to achieve shared goals and experienced in working with external agencies. A strong understanding of digital marketing techniques and the ability to use data, insight and market trends to identify new opportunities, is essential.

If this sounds like you, join us in making a meaningful difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

About you

You’ll be a confident trust fundraiser with a proven track record of securing significant grants and managing long-term funder relationships. You're comfortable leading on strategy, identifying new opportunities, and collaborating across teams to produce strong, evidence-led proposals. Excellent writing, budgeting, and project management skills are essential, as is a commitment to Carers UK's mission and values.

About the role

With demand for our services growing, we are seeking a Trusts and Foundations Manager to help power our mission through strategic, long-term funding partnerships. This is a pivotal role in our high-performing Fundraising Team, focused on securing and growing income from charitable trusts, foundations, statutory sources and the National Lottery. You’ll lead on developing high-value, often multi-year proposals, managing a healthy pipeline, and building strong relationships with funders to deliver impactful, sustained funding for our vital work.

This role offers you the opportunity to take real ownership of an essential income stream—crafting compelling bids, shaping funder strategy, and driving forward the development of complex funding applications. You’ll be supported to grow in your role and have the chance to make a real difference in the lives of unpaid carers across the UK.

About us

Carers UK is the leading national charity supporting, advocating for and connecting unpaid carers across the UK. We exist to make life better for unpaid carers, however caring affects them. Despite being a relatively small charity, we regularly punch above our weight and we have achieved meaningful change and we have influenced almost every piece of legislation concerning carers over the past 60 years; from the first ever 1967 legal rights for carers, to the 2024 Carers Leave Act. We have carers experience at the heart of everything that we do. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

This is an exciting time to join Carers UK as we celebrate our 60th anniversary, an important milestone to look back on our achievements and to highlight what more needs to be done to ensure
that carers are treated equally in all aspects of their lives and that no one has to care alone. Our mission is to make life better for carers. Our Vision: We want a society that recognises, values and supports carers and to halve the time it takes for carers to recognise themselves as carers. The last published census in 2021 showed there to be 5.8 million unpaid carers in the UK. However, recent research carried out by Carers UK estimates that the true number of unpaid carers in the UK is as high as 10.6 million, with 12,000 people becoming carers every day.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

Please send in your application as soon as possible. We look forward to receiving your application. Carers UK anonymises all applications prior to shortlisting.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

We are looking for a motivated self-starter, and someone who is passionate about the work of CJA members. 

The Policy and Public Affairs Manager will monitor and map the criminal justice policy landscape, tracking developments across the system. They will engage with MPs, civil servants and key stakeholders, bringing evidence from our membership and the voices of those impacted directly by the criminal justice system to government to influence change.

The postholder will have excellent written and verbal communication skills and have demonstrated evidence of impact in policy and public affairs. They should be confident in building relationships with a diverse range of stakeholders, be a collaborative and inspiring team player, show commitment to our values and share a passion for the CJA’s vision and mission.

Main responsibilities

Public Affairs (50% time)

• Develop and implement the CJA’s public affairs and influencing strategy to advance the CJA's objectives.
• Work with CJA members on influencing specific legislation, including campaigning around bills, writing amendments, and working with MPs and Peers to promote them within the legislative process.
• Stakeholder engagement (Parliament): Build and maintain relationships with key policy makers and parliamentarians through face-to-face meetings, providing briefings to MPs and Lords for Parliamentary debates, preparing written/oral questions, and attending Select Committees, APPGs, Parliamentary receptions and other relevant roundtables and events.
• Stakeholder engagement (other): Build and maintain relationships with other key stakeholders, including Police & Crime Commissioners, the Victims Commissioner, HM Inspectorates, civil servants, and other relevant bodies.

Policy and Research (40% time)

• Monitor policy and political debates and developments on criminal justice issues, horizon-scanning emerging policy issues, and where appropriate, disseminate and brief colleagues and CJA members.
• Maintain a repository of evidence briefings from CJA members.
• Identify proactive and reactive opportunities to promote and embed CJA and members recommendations and research.
• Produce high quality and influential policy briefs, reports, position papers, and responses to consultations, to advocate for changes in policy and practice put forward by CJA members.
• Lead on the monitoring of policy engagement and impact by using our evaluation tools and work with external evaluators as required to capture impact and utilise learning.
• Work with CJA members, people directly impacted by the justice system and other key stakeholders to harness and amplify their expertise and insights.
• Lead the co-ordination and establishment of member expert groups to inform our policy work.
• Develop opportunities for joint working with researchers / research organisations and manage that partnership work, including co-ordinating the CJA research symposium.

Other (10% time)

• Work with the Communications and Engagement Manager to respond to media and other communication opportunities to promote the CJA’s work and to contribute to national debate on criminal justice issues.
• Work with the CJA team to recommend and secure relevant speakers and presenters for CJA meetings and events. 
• Support the Communications and Engagement Manager to develop content for the website and other internal and external communications, such as blogs and articles.
• Contribute to the general administration and delivery of CJA programmes, events and overall objectives.
• Work with the Director to support the development of potential fundraising bids and reporting progress to funders.
• Conduct the duties of the job description in accordance with the operational policies of the CJA, including the Diversity and Adult Safeguarding Policies.
• Maintain good working relations with trustees, staff and other stakeholders.
• Maintain up to date and accurate records of contacts, engagement and stakeholder areas of expertise.
• Line manage any policy interns and / or other policy staff as required.
• Undertake any other reasonable duties as may be required. 

About The Role
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

About the opportunity
There’s never been a more exciting time to join the Individual Giving team.  We’re on a bold journey to double our income over the next five years, and we’re looking for passionate, driven individuals to help us get there.
Our team sits within a dynamic, ambitious Directorate filled with talented people who are deeply committed to making a difference.  Together, we’re building something special, and we want you to be part of it.

In this pivotal leadership role, you’ll take the reins of our Regular giving and Lottery programme, working alongside two other senior managers responsible for our cash appeals and supporter stewardship.  You’ll have the opportunity to design and deliver innovative multi-channel campaigns that not only grow our supporter base but also deepen engagement and increase lifetime value.

The role is primarily home-based, but the team meets in person on average once a month to build relationships and discuss our strategy.  There may also be some occasional in person meetings with agencies.  We’re committed to flexible working and welcome conversations about how we can support your needs. 

About you

We’re looking for a strategic thinker and passionate leader with significant experience in individual giving or direct marketing, someone who’s ready to take the next step in their fundraising career. You are:

- Highly motivated to exceed targets and think strategically to achieve long-term growth. 
- Passionate about working with people, building strong relationships, and prioritising people development.  
- Data-driven, using insight to guide decisions and unlock potential.
- Skilled at managing large, multi-channel fundraising campaigns with proven success.
- A natural collaborator with strong stakeholder management and budget oversight abilities.

What you’ll focus on:

- Developing and implementing long-term strategies to recruit Regular Giving and Lottery supporters, with a focus on diversification of our channel mix.
- Leading stand-out multi-channel fundraising campaigns, including face-to-face, telemarketing, payroll giving, and lottery products.
- Managing and inspiring a team of seven, creating a culture of high performance, collaboration and celebration.
- Working across internal teams and with external partners to maximise income growth and deliver exceptional supporter experiences.

Senior Individual Giving Manager (Committed Giving)
Closing Date: 16th June
Interviews: 26th June

The Bumblebee Conservation Trust (the Trust) is looking for a part-time, 28 hours per week, Marketing Communications Manager.

If you are looking to join a talented and creative team that is passionate about nature, then we would love to hear from you. Our vision is of a future where bumblebees are thriving and valued by everyone; marketing and communications is central to us achieving that.

Your role will be to lead the Marketing and Communications team to develop and deliver a Marketing and Communications Plan that inspires and enables people from all backgrounds to take action to support bumblebees. Actions may include donating/ fundraising, political advocacy, volunteering/ surveying, or creating bumblebee habitats (everything from a window box up!).

You will work with colleagues across the Trust to deliver both national and project level campaigns and strengthen the Trust’s brand, website, PR, and social media engagement.

You will be a self-motivated creative thinker with proven leadership and management skills and experience in delivering engaging campaigns across a variety of media channels.

Please refer to the job description and person specification for more details of the role.

This is a part-time post for 28 hours per week.  Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, be home-based or be a hybrid between the Trust’s office in Stirling and home-working.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees. 

Job title: Senior Development Manager 

Location: London/hybrid

Reporting To: Head of Development 

Contract: 9months FTC (mat leave cover)

Salary: £45,000

Date Closes: Monday 23rd June

Careers4Change is delighted to be supporting The Social Change Nest in their search for a Senior Development Manager (mat leave cover).

Role Purpose:

The Social Change Nest is going through a very exciting growth period and since our Head of Development is going on maternity leave for 4 months from September we are looking for somebody who can join our growing team as soon as possible. The Senior Development Manager will contribute to our FY25/26 income targets and cover part of the functions of the Head of Development while she’s on leave. The Head of Development manages the Development team, which covers the business development, marketing and communications functions, and works with the CEO to ensure that the organisation grows in a strategic and balanced way.

The Social Change Nest is onboarding and supporting hundreds of new groups every year and we are working closely with funders across the UK and worldwide, helping them move large amounts of funding to unincorporated movements at the frontlines of social change. We are spending more time than ever raising awareness on how capital flows impact the ability of communities to create change, and how we can hack the system to enable more money to flow in an equitable way to unincorporated movements.

We are looking for somebody who is excited about all this and ready to hit the ground running. We are in the middle of a large capital raise, so we would like the ideal candidate to join the team as soon as possible to work closely with the Head of Development and the CEO, as well as the rest of the Development team, for 3 months, before the Head of Development goes on maternity leave. The Senior Development Manager will then take over part of the team support responsibilities of the Head of Development and share responsibility for the income targets with the CEO for the months that the Head of Development is on leave.

About the Social Change Nest

At the Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency.

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.

How We Work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be curious about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together.

The ideal candidate will enjoy working within a fast-paced and evolving organisation, and have a natural curiosity about how their role fits into the bigger picture. You’ll thrive on problem-solving and will feel comfortable handling multiple priorities at once, always seeking collaborative solutions. You’ll be adaptable and able to shift focus quickly when things change, ensuring strong communication across the team and with clients to keep everything aligned.

Key Responsibilities:

 June/July to Aug 

• Work closely with the Head of Development to deliver our Development strategy for the financial year FY25/26:
  • Identify and secure new funding opportunities with clients, creating tailored proposals to appeal to funder appetite and needs.
  • Deliver high-quality bid proposals and pitch documents to support business growth.
  • Develop and implement client management and engagement strategies, including our philanthropic networks, enhancing relationships and delivering value.
• Quickly build strong rapport with funders and community groups to ensure effective implementation of our strategy.
• Get familiar with our processes and identify opportunities to support and collaborate with other members of the Delivery team and other teams across the organisation:
  • Analyse and present HubSpot data to inform strategic decisions and refine our offering.
  • Manage budgeting processes and prepare essential documentation for pitches and contracts.
  • Support on the delivery of our strategic communications and marketing plans.
  • Support the integration of Development with other departments.

September to December

• Continue carrying out the responsibilities outlined above, more independently without the Head of Development:
  • Oversee the business development pipeline, ensuring its effectiveness and alignment with our strategic goals.
  • Identify new development opportunities in line with the targets for the financial year, ensuring our pipeline stays healthy.
  • Be an ambassador for the Social Change Nest, representing the business at industry conferences, events and workshops and grow strategic partnerships.
• Step in to support the team strategically where required:
  • Oversee and contribute to external communications and marketing campaigns.
  • Support and line manage members of the Development team, as required, in the Head of Development’s absence. The team of 4 works across business development, communications and marketing.

January and February

Ensure a smooth transition and handover of relationships as the Head of Development comes back into post after maternity leave.

Skills and Experience:

• Proven business development expertise in the philanthropic sector with a track record of winning new business and able to apply these skills to enhance our business development strategies.
• A good understanding of the philanthropic and grant-making sectors in the UK, Europe and the USA, ability to use this to enrich our strategies and client interactions.
• Able to use your knowledge and skills to identify and seize opportunities for growth through partnerships, projects and clients.
• Numerate and adept at analysing data to derive insights that guide business planning and strategy.
• Outstanding customer service skills, both proactive and reactive. Your reliability, trustworthiness, and ability to respond to our clients’ needs set you apart.
• Excellent pitch and bid-writing skills with an ability to craft compelling proposals that resonate with our target audience, including design and pricing.
• Capable of anticipating and evaluating the potential risks and returns of projects and able to assess risk as part of the process.
• Experience in managing complex work strands and coordinating across different teams, demonstrating your leadership skills and strategic awareness.
• Excellent interpersonal skills and a confident communicator. You excel in bringing people together to achieve shared objectives.
• Experience mentoring and supporting team members.
• An advocate of Diversity, Equity, and Inclusion.
• A demonstrable commitment to serving underrepresented groups in the UK or abroad.

 Please send your CV and Responses to Questions to Careers4Change - as described on the Careers4Change website. 

We are supporting a leading professional body with the search for a Financial Planning and Analysis Manager to lead the finance business partnering function – playing a key role in supporting the achievement of the organisation’s aims and objectives through the provision of reliable data, financial modelling and insights.

Bringing your business partnering mindset, and excellent service delivery skills, you will be joining at a time where the organisation is investing in new back-office systems and a new finance system. You will therefore play a pivotal role in embedding new ways of working, and you will lead the continued development of effective financial analysis to facilitate informed decision making across the organisation.

In order to be considered for the role you will have a recognised CCAB qualification, and be able to demonstrate significant experience in roles focusing on Financial Planning and Analysis. You will be adept in implementing and utilising financial analysis tools and business models, demonstrate a customer focussed approach, have excellent interpersonal skills and the ability to challenge constructively at a senior level.
 
To learn more about the recruitment process for this opportunity, please reply to this advert with an updated copy of your CV in the first instance. A member of the TPP team will then be in touch with details of how to apply. Alternatively, contact Matt, Lisa or Sema via [email protected] or 0207 198 6060 to arrange a confidential discussion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a standout opportunity to work with a globally respected organisation whose analysis and insights inform humanitarian response, policy, and peacebuilding.

Applications are open to those who meet the person specification below and are within, or close to, GMT or EST time zones. 

A leading international organisation is seeking a confident, client-focused Account Manager to steward a portfolio of high-value public sector clients.

This remote-first non-profit's work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.

As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.

You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth. This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships.

As Account Manager, you will: 

• Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
• Lead renewals, procurement coordination, and contract amendments with precision and confidence
• Identify opportunities for account growth and present tailored solutions to increase value
• Deliver training and guidance to help clients fully utilise the organisation’s tools and services
• Coordinate with internal teams to address client needs
• Re-establish contact with lapsed accounts and improve overall relationship depth
• Track usage and maintain detailed CRM records to support internal reporting and performance reviews
• Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels

Essential criteria

Only applicants whose CV's match the criteria below will be contacted. A cover letter is not required for application at this stage - please only use the cover note section on CharityJob to clarify relevant experience in the areas below, and only if needed. A cover letter will be required for formal application - guidance and support for this will be provided to suitable applicants. 

• You already work within an within an international development charity/NGO and have extensive experience in account management or revenue partnerships, especially with public sector clients
• You have thorough knowledge of government procurement, compliance, and budgeting cycles
• You are able to evidence success in managing large or complex accounts with multiple stakeholders
• You have experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
• You bring a track record of excellent relationship-building, including with previously disengaged or complex accounts
• You have strong organisational skills and attention to detail in a fast-paced, remote environment
• You are confident communicating value and renewal strategy to senior client contacts
• You are proficient in using CRM systems such as Salesforce
• Your time zone is GMT or EST (or very close to)

SUMMARY

Position Title:  Operations Lead

Level: Level 4

Salary: £31, 320 - 36, 720 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton,  London (New office in Brixton)/ Remote working within the UK with at least 2 days work from our office (Pro rata for part time)

Contract: Part time (32hrs/weekly),  fixed-term contract for 2 years, with potential for extension and role expansion.

Hours: TAA has flexible working hours, with some expected evenings and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date:  As soon as possible (potentially August)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. 

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. 

This is why we are looking for an Operations Lead capable of envisioning the full journey of a young person through their time with The Advocacy Academy from the first activation point to whenever they choose to end their journey with us. We want someone who is excited work with us in creating an environment that supports our mission and aspiration for our young people.

We want our young leaders to win and to build real power across the UK that ensures that the generations that follow aren’t just inheriting our mess, but our equipped and ready to fix it. That is why we are looking for someone passionate, a trusted partner, and the go-to person who will support us in all aspects of facility management. Working closely with the Operations and Community team, you will be responsible for the physical spaces and infrastructure within TAA. This includes overseeing the maintenance, security, and functionality of the Liberation Centre, equipment, and physical assets. Your focus is on the efficient operation of the physical environment.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

AREAS OF RESPONSIBILITY

1. You will become a key member of the Finance, HR & Operations Team, including but not limited to:
   1. Supporting the Director of Finance, HR & Operations in maintaining and improving the relevant operational systems and processes.
   2. Supporting the Director of Finance, HR, and Operations in ensuring the delivery of our Liberation Centre strategy: working closely with the Community team to ensure the Centre provides a functional, welcoming, inclusive, and safe space environment for our staff, young people, and community.
   3. Building relationships with other departments, engaging with them to understand their needs, and communicating regular Operations updates.
2. You will ensure that your responsibilities run like well-oiled machines by being a conductor of the orchestra through becoming a key member of the Finance, HR and Operations team supporting the team to achieve their strategic objectives for the year:
   1. Provide Support for TAA’s facilities, including cost savings and ensuring a safe and conducive work environment for our staff, members, and community groups by:
      • Supporting the Director of Finance, HR, and Ops in ensuring the maintenance of our Liberation Centre, which includes: establishing protocols and processes for healthy work environments, supporting in making the space accessible and safe for all its user groups.
      • Supporting maintenance and safety checks are regularly carried out at the Liberation Centre, including security and fire systems, evacuation, and emergency drills.
      • Acting as the main point of contact with the council and centre manager and liaising on matters related to maintenance and repair.
      • Being the main point of contact for building contractors.
      • Supporting with identifying first aiders and marshals, acting as one of them, and ensuring that the first aid box is adequately stocked up at the Liberation Centre and that the fire extinguishers are within date.
      • Supporting the Director of Finance, HR, and Operations with the development of applicable risk assessment forms (e.g., general risk assessment for the Liberation Centre, fire risk assessment, COVID, remote work, employee wellbeing, incident report, etc.) and their completion as may be required.
      • Rolling out mandatory Health and Safety training courses and undergoing regular H&S training to keep your knowledge updated and informed of changes in regulations.
      • Ensuring the space is well-stocked, and holding our procurement practices 
      • Liaising with our cleaner and making sure that the relationship works well and that the cleaner is supported in their access of the space
      • Supporting the Community team in holding overall safety practices for the Liberation Centre 
   2. Provide Support on TAA IT infrastructure, to include but not limited to:
      • Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
      • Support the Finance, HR and Ops Director with planning for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.
      • Assist the Director Finance and Resources with monitoring IT and data protection compliance throughout the organisation, ensuring secure data storage, transfers, archiving and deletion.
      • Sourcing and Setting up laptops and phones for staff, and supporting staff in using tech as part of inductions.
      • Keep updated with changes in legislation that may need to be considered within The Advocacy Academy’s facilities and IT management.
      • Managing our trello project management tool.
      • Leading on tech repair via apple support or penelope for the staff team
   3. Provide HR support, to include but not limited to
      • Supporting the Head of People with DBS checks and the onboarding of new staff, ensuring they have the necessary information and equipment for their work.
      • Working with the Head of People to ensure that all our candidates have a great experience from the beginning to the end. 
      • Support with Office induction for new starters.
      • Supporting with planning social events.
      • Supporting on tech off  boarding for staff leaving
   4. Provide M & E Support, to include but not limited to
      • Coordinating and supporting the implementation of  monitoring, evaluation, and learning (MEAL) infrastructure across departments to track impact and efficiency.
      • Managing and optimising Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
   5. Provide Finance Support, to include but not limited to:
      • Be the main point of contact for our day to day Host finance administration. 
      • Supporting our team with generating sales invoices.
      • Monitoring and responding to our Operations and expenses and invoicing slack and email messages.
      • Processing invoices and expenses in a timely and accurate manner.
      • Supporting fundraising team with gift-aid reconciliation.
3. Share responsibilities for achieving our strategic objectives by upholding our vision, mission, strategy, ideology, and cultural values within your area and also across TAA, supporting on cross-departmental projects as needed:
   1. Embody our commitment to social and economic justice
   2. Role model upholding ideology, culture and value expectations across the organisation including but not limited to: leading by example across departments and during team days and role-modelling leadership, identifying new opportunities to the Director of Finance, HR and Ops and to the team and identifying risks to our integrity and authenticity in relation to ideology and culture
   3. Ensure that you work in tandem with and in support of other team members including but not limited to: encouraging collaborations across other departments with resources as needed
   4. Take responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA culture
   5. Take responsibility for pursuing your own development to build knowledge and skills to fulfil your role and areas of interest 
4. Governance and Compliance
   1. Work with the Finance, HR and Operations to prioritise and centre risk management in your portfolio: feeding into risk analysis and mitigation, identifying and escalating risks to the strategic objectives, taking the lead to mitigate risks early and thoroughly.
   2. Ensure understanding and compliance with TAA policies and practices and take the lead on their implementation within your portfolio

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

  IDEAL SKILLS & EXPERIENCE  

• Detail oriented 
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Microsoft Excel/ Google Sheets, Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Operations Lead role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY  

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Operations Leads entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the Operations Lead role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any

form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES  

• • Closing Date: The deadline for applications 27th June 2025 by 10am.

Please be aware that there will be two rounds of interviews (including an interview task) and we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

We’re looking for a Senior Product Manager (14-month maternity cover) to take the lead on a portfolio of Individual Giving products at the Royal British Legion. This is a key role within our Supporter Development team, focused on driving income, improving supporter journeys, and ensuring the successful delivery of high-quality campaigns that support our long-term fundraising goals.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll work closely with colleagues across Fundraising, Data, Insight, Marketing, Digital, and Finance to develop strategies, shape supporter experiences, and oversee the performance of several key income streams. This includes managing significant budgets, monitoring results, and identifying areas for growth and innovation. You’ll bring strong analytical thinking and leadership skills, along with experience of managing complex projects and working with both internal teams and external agencies.

We’re looking for someone who’s confident making decisions, able to influence at all levels, and comfortable working in a fast-paced, collaborative environment. You’ll have a strong background in direct marketing, experience delivering large-scale campaigns, and a clear understanding of what it takes to keep supporters engaged and inspired.

If you’re ready to step into a senior role that offers challenge, variety and purpose — and you’re available for a 14-month fixed-term opportunity — we’d love to hear from you.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates:
Stage 1 Interview – WC 23rd June 2025
Stage 2 Interview – WC 30th June 2025
Interviews will be conducted in person at our London office

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

�� We're hiring: Email Conversion Officer

Are you passionate about digital marketing, data-driven design, and creating engaging supporter experiences? At MSF UK, we’re looking for an Email Conversion Officer to help us optimise our digital campaigns and boost donor engagement.

In this role, you’ll:

• Enhance post-donation journeys through smart segmentation
• Lead A/B testing and iterative email improvements
• Design compelling onboarding campaigns to increase retention
• Spot digital trends to elevate our fundraising and advocacy

You'll collaborate across teams, think holistically, and play a key role in shaping how we connect with our supporters.

#DigitalMarketing #EmailMarketing #Fundraising #NonprofitJobs

Hours: Full time, 37.5 hours a week

Location: London (Hybrid - 2 days per week in London Office)

Duration: Permanent

Salary: £40,682.16 per annum

Job Purpose

The Email Conversion Officer plays a role in maximising the effectiveness of our digital campaigns, channels, platforms, and user journeys.

They will work alongside the other members of the Digital Conversion teams under the direction of the Digital Conversion Manager and in collaboration with the wider Digital Team and Fundraising and Communications departments.

The role holder will improve key conversion metrics such as donations and campaign engagement through iterative design processes; making sure we fine tune our supporter journeys and enhance digital marketing practices.

The Email Conversion Officer will specifically help with:

·Optimising our post donation journeys specifically with audience segmentation

·Devising and running email testing schedules, implementing iterative improvements to meet user needs

·Creating engaging onboarding email campaigns to increase donor retention 

The post holder will be expected to identify digital trends to improve MSF UK’s fundraising appeals and advocacy campaigns. The post holder is required to think holistically; to understand and buy in to large cross-departmental strategies.

Please download the full job and person specification below for further details.

Requirements

Knowledge, Skills and Experience

• Ability to think holistically, to think about conversion campaigns across diverse channels
• Experience in email marketing and modern e-marketing platforms
• Experience using CRM systems
• Experience of digital marketing and paid social media channels
• Demonstrable knowledge of how to develop and optimise effective user journeys
• Up to date on UX best practice, design thinking and the iterative design process
• Ability to use design software or other web tools to create a variety of creative assets
• Meticulous attention to detail with excellent writing, editing and proofreading skills
• Excellent analytical skills and confidence producing reports for key stakeholders which provide actionable insights
• Excellent interpersonal skills and ability to work cooperatively in a dynamic but complex team and organisation
• Confident liaising with a range of external suppliers, partners, and agencies
• Excellent analytical skills with the ability to interpret data, generate reports, and provide actionable insights.
• Strong project management skills
• Working knowledge of Google Adwords, Analytics and Tag Manager
• Working knowledge of UX tools such as Figma, Hotjar/Mouseflow and Optimal Workshop
• Experience of using a CMS (Drupal an advantage)
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Flexibility and ability to work to very tight deadlines

HOW TO APPLY

 Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date. Incomplete applications will not be considered.

Application checklist

Please check that you have included the following in your application:

• An up-to-date CV
• Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role

Recruitment timetable:

Closing date for applications: 12 June 2025, 12:00pm (BST)

Interviews: 23 and 24 June 2025

Projected Start Date: July 2025

Right to work in the UK: Candidates must have the right to work in the UK. 

We look forward to receiving your application!

The newly established Digital, Data and Technology (DDaT) Business Partnering team are the first point of contact for all Barnardo's colleagues to access expert advice and guidance for all DDaT enquiries and requests.

DDaT Business Partners align our plans with the charity's purpose and ensure our solutions enable colleagues to be successful in their roles. By fostering close collaboration, DDaT Business Partners deeply understand the needs of each part of the charity, feeding insight into DDaT solutions design and initiatives. They also facilitate effective communication between DDaT and stakeholders, translating complex concepts into useful intelligence. The Business Partners are the voice of our colleagues in our conversations, and the voice of DDaT when engaging across the charity. They also help our colleagues to make the most of the solutions we have, and undertake familiarisation activities and demonstrations to help colleagues improve their digital confidence.

The Senior Manager – DDaT Business Partner, will report to the Director of Digital, Data and Technology (DDaT) and will be a member of the DDaT Leadership Team. The post holder will be responsible for establishing this new function, recruiting and leading the Business Partners, and growing organisational awareness of the purpose and benefits of DDaT Business Partnering.

The post holder will be responsible for engagement with Assistant-Director-level and above stakeholders, recruit the new Business Partners, align working practices with the new DDaT Operating Model, identify engagement opportunities and all other similar practices to establish this new function. The post holder will then lead the team in undertaking day to day business partnering activities.