Internal communications lead jobs
This new role is an exciting opportunity to drive the growth of Family Fund’s high value giving, helping more families raising a disabled or seriously ill child access the support they need.
As a key member of the fundraising team, you will play a vital role in securing transformational income from high-net-worth individuals building strong, lasting relationships that fuel our mission and increase our impact.
The role
As Philanthropy Manager, you will shape our philanthropic strategy, develop a new prospect pipeline and secure long-term support from individuals, family foundations, and wealth intermediaries.
You will work closely with internal stakeholders across the organisation, to identify funding priorities and opportunities for donors. You’ll ensure we develop and deliver a long-term philanthropy strategy, building and managing relationships with wealth managers, private client advisers and networks that can introduce and connect donors to Family Fund.
You will accurately record prospect and donor activity on our CRM system, maintaining clear pipelines and forecasts, and producing high-quality reports to monitor progress and impact.
About you
We are looking for someone who is passionate and committed to drive our philanthropy strategy forwards. You will be a brilliant communicator, able to influence and inspire, representing Family Fund externally as a compelling ambassador for our work. You will be results driven with a solid track record securing major gifts from donors and demonstrable success in building new relationships. You will be entrepreneurial and self-starting, with the confidence to build a new programme from the ground up.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.
We’re also recruiting for:
Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission.
Community and Volunteering Fundraisers – to drive local engagement and inspire community fundraising.
Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.
For more information, please read and download the job description.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
Information
Closing date: 01 August 2025
Interview dates: 22 August 2025
Our mission is to improve the day-to-day lives of families on a low income, raising a disabled or seriously ill child, or young person.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is looking for a senior External Affairs professional to lead a busy multi-disciplinary team to drive our reputational, influencing and engagement work as the What Works Centre for Youth Employment.
About the role
- This is a newly created role where you will have responsibility for driving an integrated approach to our audience influencing to deliver our strategic objectives, through collective oversight across our public affairs, stakeholder relations, communications and marketing work.
- The post holder will report to the Director of Policy and External Affairs and work closely with the CEO, wider Senior Leadership Team (SLT) and the Deputy Director of Strategic Development to enable purposeful reputational growth, enhanced brand recognition and the delivery of external impact.
- The post holder will need to be an experienced leader and manager; a people person able to inspire, nurture and support a team of motivated engagement and communications professionals as well as deputising for the Director more widely when required.
- To be successful, the post holder will need to be able to balance big picture thinking with driving practical implementation and outcomes across the team and thriving in ambiguity when needed. The skills and experience to drive and support internal change to foster an optimal operating environment and ability to design and embed future focused ways of working will be important to the success of the role
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information, please download our recruitment pack.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Location: London, Hybrid/Remote (Occasional presence in the London office required)
Hours: Full-Time or Part-Time (5 days or 4 days a week)
Remuneration: £65,000 - £70,000 per annum, depending on experience
Contract: 11 months fixed-term contract (Parental Leave Cover)
Start Date: 22 September 2025
About FILE
The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change.
Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases.
Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).
FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.
Role overview
This is an exciting opportunity to take a senior role in FILE’s high-performing fundraising team and secure support from some of the world’s leading foundations working in climate.
FILE is seeking an ambitious and experienced Philanthropic Partnerships Lead to lead relationships with significant funders and play a critical role in shaping and advancing FILE’s ambitious fundraising strategy. The Philanthropic Partnerships Lead will take the lead across a portfolio of existing donors and seek new funding opportunities from major philanthropic foundations.
The Philanthropic Partnerships Lead will work closely with the Head of Philanthropic Partnerships and FILE leadership to shape fundraising and donor stewardship strategies and drive fundraising success. They will be comfortable operating at the most senior level externally to devise and deliver excellent donor experiences, and adept at navigating complex internal environments.
This is a high-profile position, building out FILE’s successful fundraising team. In a highly collaborative and dynamic environment, there is real potential for the right candidate to shape and grow the role to become a fundraising leader at FILE. The Philanthropic Partnerships Lead will have the opportunity to work with major global philanthropies and to take a key role in supporting the future direction of a highly ambitious organisation. We are looking for a candidate who is passionate about the power of philanthropy and excited to make an impact in a fast-paced high-growth environment.
Key Responsibilities will include:
Donor relationship management and stewardship
The Philanthropic Partnerships Lead will lead on several significant funder relationships, co-ordinating internally with FILE Leadership, the Head of Philanthropic Parnterships and strategic experts to devise and deliver excellent stewardship and donor experiences.
This will include:
- Setting donor strategy and creating and managing bespoke donor stewardship plans and communications
- Leading externally in face-to-face and virtual meetings, events and engagements and managing complex donor relationships across multiple stakeholders and workstreams
- Leading on key relationship touchpoints including performance and strategy reviews
- Liaising across internal cross-functional teams to plan and co-ordinate donor engagement at multiple levels
- Leading on proposals, donor impact reports, budgets and other key outputs
Cultivating new funder relationships
Securing new support is a critical organisational priority and the candidate will have the opportunity to forge new relationships with major funders.
Alongside FILE leadership and the Head of Philanthropic Partnerships, they will be responsible for identifying and progressing new pipeline opportunities and become the fundraising lead for specific thematic areas and initiatives.
This will include:
- Devising and delivering bespoke cultivation strategies for key donor prospects
- Devising new funding propositions and strategies for high-priority areas and new strategic initiatives
- Working with FILE leadership and strategy leads to delivering engaging cultivation, including through meetings, calls and written materials
- Actively progressing opportunities through the fundraising pipeline and leading on proposal development for target opportunities
Providing strategic support to the Head of Philanthropic Partnerships and leading cross-organisational projects and initiatives
The Philanthropic Partnerships Lead will provide strategic counsel to the Head of Philanthropic Partnerships to develop and implement the wider fundraising strategy and take the lead on strategic initiatives such as:
- Designing and implementing an approach to communications planning and delivery, including through the creation and management of key communications content
- Designing, scoping and initiating new donor engagement products and experiences for most senior stakeholders
- Shaping donor engagement priorities and communications for FILE leadership
Key Competencies and Person Specifications
- The ideal candidate will be a senior relationship and stakeholder manager with demonstrable experience working in philanthropy, high-value funding or other senior relationship management roles.
- They will have extensive experience working in complex cross-functional roles with excellent influencing skills and strategic acumen.
- They will have experience in securing and managing 7 figure funding relationships and be confident working at the most senior level externally.
- They will have significant knowledge and experience in the foundation/ philanthropy sector, ideally in the climate or environmental space.
- The candidate will thrive in fast-paced environments, and be adept at managing complex and multi-level relationships both internally and externally.
- They will have excellent written and verbal communication skills and be confident in leading on compelling proposals and pitches, turning complex and technical information into engaging donor content and experiences.
- The candidate will be highly organized, demonstrate strong project management skills and be comfortable balancing a varied and demanding workload.
- They will have a passion for global environmental issues, particularly climate change and biodiversity loss, and an affinity with FILE’s values.
Location
We are advertising this role for candidates based (and with the right to work) in the UK or the Netherlands.
Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.
Working for FILE
FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.
Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.
FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.
At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.
How FILE supports its staff
FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.
FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.
Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.
Applications
Please apply on our website and upload your CV and Cover Letter. This role is open for applications immediately. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 23rd of July. The first interviews will be held the week commencing on the 4th of August.
Diversity & Inclusion
As an equal opportunity employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.
The client requests no contact from agencies or media sales.
As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.
SUMMARY OF THE ROLE
This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.
Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.
MAIN DUTIES
Fundraising Communications:
- Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
- Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
- Use Dot Digital to send communications and securely hold and update donor contact information
- Work closely with the School’s Communications and Marketing department to advance design and content briefs as required.
Event Planning & Delivery:
- Attend annual School calendar planning meetings
- Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
- Support the delivery external events for existing donors as well as cultivation events for prospects
- Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
- Log and track all event invitations, RSVPs and attendance through the CRM
- Work closely with the teaching staff to coordinate any activities that are student-facing.
Donor Data Stewardship:
- Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
- Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
- Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
- Keep accurate contact data and record keeping for the wider team reporting and monitoring needs
Legacy Gift Administration:
- Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
- Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.
General Support:
- Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond.
PERSON SPECIFICATION
Essential Criteria:
- Willing to work collaboratively across all functions of the department and wider School
- Daily working knowledge of Windows PC systems and Microsoft Office programs
- Minimum of two years administrative and operational experience
- Experience in maintaining and managing a contacts database
- Experience of working in a non-profit or charity fundraising environment
- Confident and well presented with strong relationship management skills
- Ability to present information concisely and effectively, both verbally and in writing
- Good organisational skills with ability to prioritise work to meet tight deadlines
- Numerate with a meticulous attention to detail and able to understand budgets
- Flexible to assist at performances and events falling outside normal working hours
Desirable Criteria:
- Empathy with and a commitment to the aims and ethos of the School
- Previous experience of organising premium events and large functions
- A knowledge and appreciation of the arts, particularly dance and ballet
- Previous experience of using Access CRM
- A good understanding Dot Digital
- IoF qualified and/or relevant degree subject
SAFEGUARDING DUTIES AND RESPONSIBILITIES
The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:
- To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
- To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
- To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
- To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.
The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.
We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.
The client requests no contact from agencies or media sales.
The Community and Partnerships Lead is a varied, fast-paced and creative role, ideal for someone who enjoys working as part of a team, building community, and proactively contributing to REUK’s growth and mission.
As part of the Operations Team - which empowers the effective delivery of our work with young refugees - you will need a practical, imaginative, and solutions-focused mindset, strong administrative and organisational skills, and an energetic, values-led and people-centred approach to your work.
The successful candidate will be the helpful and friendly first point of contact for all those engaging with REUK - from team members, young people and building users to supporters, partner organisations, and press. As the public relations lead and the Operation Team’s focal point, you’ll take an eager interest in the full scope and reach of REUK’s work so that you can resolve and triage enquiries, develop beneficial and positive connections, and deliver appropriate solutions and support.
You’ll play a key role in shaping the day-to-day experience of those who use The Lighthouse (REUK’s home in NW10). You will take joy in hosting people and facilitating events and will demonstrate a strong sense of ownership for ensuring that the building is a welcoming, well-functioning, and hospitable environment for staff, tenants, young people and visitors alike.
Alongside practical tasks like liaising with contractors, setting up spaces for different user groups and day-to-day troubleshooting, you’ll take a lead on business development - including by designing and implementing a marketing strategy, networking with multiple diverse communities, and managing venue bookings - to ensure that The Lighthouse is widely known and used to its full potential.
Shortlisted applicants will be required to complete a task in advance of final shortlisting for interviews (which will be held in London on Wednesday 6th and Thursday 7th August 2025) and references will be taken up prior to appointment. Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. We cannot sponsor a visa for this role.
Please ensure that you have read the applicant pack before applying and be aware of our use of AI-detection software when reviewing applications.
Education for a hopeful future: we enable refugee youth to access, remain and progress in education.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.
Brief role description:
The Fundraising Officer plays an integral role supporting the Fundraising team at the Forces Employment Charity (FEC).
As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, you will research and identify new funding opportunities and support their conversion into long-term relationships. You will be supported by senior members of the fundraising team to create and write high-quality proposals to secure funding, and stewardship reports to demonstrate impact and outcomes to our funders.
Interested? Want to know more about the Charity? Please visit the Charity website.
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 23 July 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You’ll work closely with the Executive Director and Board of Trustees to lead strategicplanning, drive funding development, and support our governance, partnerships, andlong-term sustainability. This is a unique opportunity to help rebuild and future-proof avital grassroots charity at a time of transformation.
Role Purpose
The Strategic Development Officer will support the delivery of Kanlungan’snew strategic direction. You will help review and embed internal systems,contribute to funding and sustainability plans, and work alongsideleadership to ensure the organisation is equipped for long-term impact andaccountability.
Key Responsibilities
Strategic Planning & Governance
- Support the development, implementation, and monitoring of the new strategic plan
- Coordinate strategic planning workshops with staff, trustees, and community partners
- Strengthen organisational policies, systems, and reporting mechanisms
- Assist the Executive Director in preparing reports and briefings for the Board
Fundraising & Development
- Map and assess potential funders and grant opportunities aligned with Kanlungan’s
- mission
- Identify and test new income streams, including individual giving, corporate
- sponsorship, community fundraising, and service-based models
- Draft and support the submission of high-quality funding proposals and applications
- Develop and maintain internal tracking systems for grants, reporting deadlines, and
- deliverables
- Maintain strong relationships with funders and contribute to timely reporting and
- impact evaluation
- Contribute to building a long-term funding strategy that reduces overreliance on
- restricted grants and strengthens financial sustainability
Organisational Sustainability & Partnerships
- Contribute to developing Kanlungan’s Theory of Change and impact
- measurement framework
- Identify and support the co-design of partnerships, networks, and
- collaborative initiatives
- Assist in preparing communications to funders, partners, and supporters
Person Specification
Essential
- Demonstrated experience in strategic planning, programme development, or
- organisational development
- Experience writing funding applications and working with funders
- Strong project management and coordination skills
- Excellent communication, writing, and interpersonal abilities
- Understanding of racial justice, migrant rights, or grassroots organising
Desirable
- Knowledge of charity governance and compliance
- Familiarity with community-based or migrant-led organisations
- Experience working in culturally diverse and multilingual contexts
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sense has a fantastic opportunity for someone to join our Brand and Content team as our Stories Lead. This is a permeant, hybrid, full-time position working 37.5 hours per week, based between home and our offices in Kings Cross, London.
The Brand and Content Team nurture and develop the Sense brand, putting it at the heart of everything we do and ensuring it is consistently represented throughout every touchpoint. We are also responsible for creating engaging and stand out content for departments across the organisation, whilst also creating content to meet our own strategic goals.
The successful candidate will be responsibile for maintaining and growing Sense’s storyteller portfolio, made up of disabled people and their families, volunteers, supporters and staff. It will play a leading role in ensuring that the most compelling stories feature across the charity’s media, campaigns, fundraising and wider comms initiatives, to increase engagement with our brand and help make our bold plans a reality. You will overseeing the stories database, leads on identifying and interviewing storytellers, gathers content to support Sense’s content strategy, writes up storyteller experiences and translates into external facing content, and establishes a pipeline of new stories according to organisational priorities. As well as encouraging best practice, identifying opportunities, and advising on stories use across the engagement department.
Key Responsibilities
- Manage Sense’s stories database and play a leading role in ensuring the most compelling stories feature across our media, campaigns, fundraising and wider comms initiatives.
- Oversee the management of storyteller relationships at Sense, making sure that their needs are met and that they understand the role of the charity, how their story can support it and the impact of doing so - ensuring they have a positive experience throughout.
- Lead on conducting sensitive interviews with contributors, writing up their stories and updating the stories database.
- When required, translate storyteller experiences into meaningful and engaging written content across core formats, including blogs, social media posts and emails.
- Capture additional content from storytellers that aligns with Sense’s content strategy, for example photography or short video pieces to camera.
- Collaborate with teams and build strong working relationships with colleagues in the Engagement department and across Sense to agree priorities, develop briefs and deliver story leads to deadline.
- Co-ordinate story development across the engagement department. and be the first point of contact for storytellers when multi-media assets are being collected.
- Work with operational colleagues to identify and manage story leads – developing the skills and knowledge of this group to help facilitate this process.
Key skills and experience
- Educated to degree level or equivalent qualification in media or communications related subjects.
- Strong understanding of what makes a good story to drive external engagement.
- Understanding of the core role of storytelling within the charity sector and how storytelling content enhances brand engagement.
- Understanding of ethical approach to gathering stories, informed consent, and data protection.
- Evidence of own continuing professional development.
- Experience working in a marketing, communications, media or content team.
- Demonstrable experience of sourcing, gathering and writing story content for both internal use and external communications.
- Experience conducting interviews with storytellers.
- Experience working with real-life stories in communications.
- Ability to gather, adapt and edit stories to engage and motivate different audiences.
- Strong writing skills for digital channels.
- Strong proofreading skills and a great eye for detail.
- Interviewing skills and the ability to get to the heart of a story.
Experience of working in a fast-moving
For a full job description and person specification, please see the link below
About Sense
At Sense we believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life.
Sense is proud to be a Disability Confident Employer. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.
Brief role description:
The Fundraising Officer plays an integral role supporting the Fundraising team at the Forces Employment Charity (FEC).
As part of the Marketing, Communication and Fundraising Directorate, and led by the Head of Fundraising and Development, you will research and identify new funding opportunities and support their conversion into long-term relationships. You will be supported by senior members of the fundraising team to create and write high-quality proposals to secure funding, and stewardship reports to demonstrate impact and outcomes to our funders.
Interested? Want to know more about the Charity? Please visit the Charity website.
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday 23 July 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



Help shape the conversation on race equality in the UK
The Race Equality Foundation is looking for an experienced and strategic Public Affairs and Communications Manager to lead and grow our communications work – ensuring our voice is influential, impactful, and heard where it matters most.
This is a pivotal time for our small but ambitious charity. You'll take forward our communications strategy and embed a bold public affairs approach that connects our evidence-based work with key audiences – from the media and the public to policymakers and parliamentarians.
You'll oversee all external communications activity, lead media engagement, shape our digital presence, and work with senior leaders to influence change. With one direct report (Communications Assistant), you’ll be both a strategic thinker and a hands-on doer – equally comfortable pitching a story to the press, briefing an MP, or overseeing the production of a campaign video.
We’re looking for someone who has:
-
A proven track record of leading strategic communications or public affairs in the charity, public or policy sector
-
Strong media relations skills and a good understanding of the UK political landscape
-
Excellent written communication – from press releases to policy briefings
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A strong understanding of race equality, intersectionality and a commitment to social justice
-
The ability to manage multiple priorities in a fast-moving team
What we offer:
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25 days annual leave plus public holidays, growing to 30 days with long service
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A generous package including workplace pension, employee assistance scheme, workplace loans and commitment to your training and development
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Flexible, hybrid working with a London office base
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The chance to make a real difference in shaping public debate and influencing racial justice policy in the UK
To tackle racism and positively transform the lives of Black, Asian and ethnically minoritised communities.
The client requests no contact from agencies or media sales.
We are looking for an ambitious and energetic Head of Charity Development to work closely with the Deputy CEO to support change, diversification and transformation at Mind in Mid Herts (MiMH). This role will focus on:
- Managing and expanding our income generation streams through our corporate and community fundraising
- Enhancing our marketing, communications and positioning internally and externally
- Using data-led insights to transform our income across the organisation.
You will lead on income partnerships and corporate development, working with our Leadership Team across the organisation to expand our service portfolio. You will take responsibility for developing and deploying a new income generation strategy, with a passion to see more local funding sourced to support the work of MiMH and enable investment to underpin the ever-increasing demand in the county.
Key Responsibilities
- Increase and diversify our income generation, including corporate and community routes, through fundraising, marketing and insights
- Accountable for budget and financial targets to support income generation through fundraising, donations and corporate approach, ensuring sustainable development for MiMH
- Lead the creation and delivery of a new business, digital marketing and fundraising strategy for Mind in Mid Herts
- Deliver on strategic aims of income diversification for MiMH including sponsorships, donors and corporate partnerships
- Lead the development of clear positioning, brand and voice for MiMH; supporting internal and external communications
- Identify and develop a strong pipeline of business and partnership opportunities
- Work within the ethos, vision and values of the organisation
Knowledge, Experience and Skills
- Proven working experience in income generation with success
- Proven track record of converting opportunities into income streams
- Experience of developing and deploying an income generation strategy
- Successful track record of responding to bids and winning new business opportunities
- Recruiting, training and developing people
- Strategic relationship management and influencing skills
- Excellent written and verbal communication
- Strong presentation and negotiation skills
- Driving licence and use of a car
For full details please see the application pack attached to this ad.
Providing prevention, recovery and support services in Hertfordshire to empower people to take control of their mental health.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Health & Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we work with organisations and communities to manage, mitigate and prevent trauma.
This is a highly rewarding role and an exciting opportunity to join and lead our small, yet experienced and impactful team. The role offers the platform to work creatively and flexibly internationally, network with fantastic organisations and help to influence, shape and sustain TTI’s strategy and activities in this pivotal time in the organisation’s development.
Description
Key Areas of Responsibility
Clinical strategy and plans for growth
- Have responsibility for the strategic development of TTI’s clinical team, clinical delivery and clinical outcomes, to meet TTI’s ambitious and transformational Strategy 2025-2030.
- Provide clinical leadership to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
- Support and enable partners, service users and especially those with lived experience to inform TTI’s clinical service design, delivery and evaluation and to engage in communications and research activities in a way that is psychologically safe and follows principles of trauma-informed practice.
- Manage TTI’s clinical capacity and skills, and oversee the growth and development of the team, including recruiting, supervising and managing workload/ assignment of internal staff, associates and external multi-disciplinary team to ensure the organisation’s ability to meet service demand.
- Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
- Liaise directly and regularly with TTI’s Trustee with responsibility for clinical oversight, and provide regular reports to the Board of Trustees to support strategic decision-making and risk oversight.
- Oversee the smooth running and effectiveness of specialist clinical advisory groups (clinical advisory groups, research advisory groups and project advisory groups) for TTI that meet the strategic requirements of the organisation and build the evidence base, engage experts and build the reputation and scope of TTI’s work with professionals, networks and sectors in the UK and internationally.
- Take a lead in developing clinical research opportunities, identify opportunities to develop Quality Improvement Projects and disseminate learning internally and externally in collaboration with the communications team.
- Build relationships with Clinical Leads in organisations with shared aims, to build TTI’s relationships and opportunities for partnership and project working.
- Lead the design of internal wellbeing policies and activities and embed trauma-informed knowledge and skills across the organisation, including with clinical and non-clinical staff and trustees.
Delivery of Clinical Services
- Drive TTI’s clinical delivery, in line with TTI’s overarching strategic objectives, including setting long-term and annual objectives and KPIs, within the context of clinical evidence- based best practice, trauma informed principles, participation of those with lived experience and budgetary, donor and risk-management requirements.
- Oversee the development and implementation of TTI’s clinical treatment pathways for survivors of torture, trafficking, slavery and violent conflict or those affected by vicarious trauma or burnout through their work in human rights, including:
- up to date and evidence based clinical pathways for the main clinical presentations we see at TTI
- robust assessment, formulation, treatment and ending processes
- robust partnership agreements with organisations referring people to TTI for clinical treatment.
- Develop and refine TTI’s clinical services in response to community needs and local/global events, in line with TTI’s strategy, including for working in international communities affected by violent conflict.
- Maintain an appropriate clinical caseload.
- Deliver services to TTI’s organisational clients, (including organisational reviews, trauma training, 1:1 professional consultations, critical incident support), especially to pilot, test and quality control these aspects of TTI’s delivery.
- Support gaps in clinical team capacity as required to ensure smooth running of delivery and excellence of service to our individual and organisational clients.
- Support internal processes led by the fundraising team to design new projects and develop grant applications in order to grow the reach and impact of TTI’s work.
- Support the development of international projects and partnerships and oversee the safe delivery of international work, whether in person or online, in collaboration with the Projects and Partnerships Lead.
- Attend conferences and networks of psychologists in order to learn and embed TTI’s clinical reputation and access to learning and dissemination.
Quality Assurance and Evaluation
- Deliver an evidence-based and continuous evaluation culture and promote internal reflection and learning.
- Maintain and further develop a robust framework for quality assurance and evaluation of TTI’s clinical activities, including engagement of clients, service users and those with lived experience.
- Oversee the consistent use of evidence based clinical measures and ensure robust processes to monitor, evaluate, learn and report on the quality and impact of TTI’s clinical activities and outcomes.
- Support the transition of TTI’s clinical team and associates onto client management software, with a focus on good data, confidentiality and consistency of adoption.
- Ensure that all systems and processes for storing, managing and reporting on clinical/client data provide robust confidentiality, security and meet TTI’s policies and legal frameworks including Data Protection Act 1998, Caldicott principles.
- Provide regular, timely and accurate data on TTI’s clinical activities and outcomes, to contribute to reports for donors, communications campaigns and annual impact reports and as required throughout the calendar year.
- Provide quarterly performance reports to the CEO and Clinical Trustee on clinical performance, based on clinical data and input from the clinical team and attend Board meetings as requested to report on clinical delivery.
- Oversee TTI’s processes for gathering and responding to feedback from clients and service users, and manage formal and informal complaints relating to the delivery of clinical delivery with the CEO.
Clinical Risk and Safeguarding
- Hold delegated authority from the Board for TTI’s clinical risk management, including engagement in TTI’s Risk-Management Sub-Committee, driving implementation of risk-management and mitigation actions relating to clinical delivery and leading TTI’s monthly internal QSP meetings.
- Feed into internal annual policy review processes, as they relate to clinical delivery, risk management and compliance with clinical duties and trauma-informed practice.
- Be the Safeguarding Lead for TTI, escalating to the Senior Safeguarding Leads as required and ensure processes are in place to meet TTI’s Safeguarding Policy and procedures within the clinical team and associates.
People Management
- Line manage and supervise senior clinical staff and provide support in their duties to manage and supervise their direct reports.
- Notice and respond appropriately to any performance management issues.
- Organise CPD opportunities for internal staff and associates. Oversee the Head of Treatment Services in delivering peer support for internal staff and associates. Update staff of any relevant changes in professional guidance.
- Support the wellbeing of the clinical team and embed a culture of self-care, trauma-informed practice and delivery excellence.
- Take up monthly external supervision provided by TTI.
- Identify skills gaps and strategies to fill these across the clinical function, within budgetary constraints and maximising access to and sharing of internal knowledge and expertise.
- Maintain up to date knowledge of requirements, guidelines and best practice from clinical governing bodies.
General
- Provide clinical input into communications materials and content in line with TTI’s Communications Strategy as required by the communications and marketing teams.
- Compliance with organisational policies and practices, and attendance at mandatory training.
- Any other appropriate duties as required by the organisation.
Personal Specification
Essential Criteria
- HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
- Minimum 5 years post registration experience working within mental health services.
- Managerial and leadership experience
- Clinical experience across the life span of individuals
- Up to date knowledge and experience of working with clients with PTSD, complex PTSD, survivors of human rights abuses, such as torture, and/or war related trauma and/or asylum seekers.
- Training in at least two UK NICE guidelines evidence based treatment for PTSD.
- Significant experience of psychological assessment and treatment of clients across a range of settings (could include one or more of NHS, voluntary sector, international humanitarian, community-based, inpatient, field hospital, disaster response etc).
- Experience of developing and delivering training online and in person.
- Knowledge of risk management, safeguarding
- An understanding of the complexities of experience of those surviving torture, trafficking and slavery, persecution and violent conflict
- Understanding of workforce exposure to trauma or traumatic material and experience in staff support
- Evidence of post qualification development
- Training and supervisory experience
- Project management experience
- Ability to manage, motivate, support, develop and lead an online team and promote safe remote working
- A degree of financial awareness with an appreciation of the need to balance the provision of quality care against a budget
- Knowledge of appropriate standards and external regulatory bodies, such as the Care Quality Commission.
Desirable Criteria
- Experience of crisis response work
- Knowledge of languages or cultures of those we seek to support
- Lived experience of the issues reflected in TTI’s mission and aims
- Working knowledge of relevant Mental Health, Asylum, Employment and Health & Safety Legislation (e.g. Human Rights Act 1998, Immigration and Asylum Act 1999, Mental Health Act 1983 and Mental Incapacity Act 2005)
- Experience of working in the charity sector or international development sector in the UK or internationally
- Experience in facilitating critical incident response sessions and reflective practice
Qualifications
- Doctorate in Clinical Psychology (DClinPsy)
- Doctorate in Counselling Psychology (DPsyc)
WHAT WE CAN OFFER YOU:
- 33 days annual leave, pro rata to reflect contractual hours (including bank holidays and 3 mandatory days over the Christmas period)
- 3% Employer Pension contribution
- Commitment to staff wellbeing as a trauma informed organisation
- Commitment to personal and professional development
- Flexible working to fit your personal circumstances
- Opportunity to lead the organisation’s clinical development and make your mark as the organisation grows
Our vision is that everyone affected by collective violence can live fulfilled lives in a supportive and informed world.

The client requests no contact from agencies or media sales.
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
We're recruiting for an Engagement Lead, to work in our Innovation & Practice team.
As Engagement Lead you will play a central role in our team – developing, leading and managing significant projects for us, including citizens’ assemblies, citizens’ juries, deliberative workshops, and participatory processes. You will need to have a good understanding of deliberative processes, have excellent project leadership and project management skills, as well the ability to build and maintain good relationships with a wide variety of people, including members of the public, project partners, colleagues and decision-makers.
The role sits in the Innovation and Practice team that designs and delivers high quality practical engagement work leading to better decisions, more engaged citizens and helps address critical challenges of our society. We are constantly balancing high quality standards with innovation to ensure that we stay at the cutting edge and that our engagement processes break down entrenched inequalities of power.
You will be a proven project leader looking to make your next move and develop your leadership skills and profile in this interesting and important area of public participation work. We are particularly interested in candidates who have experience in the design and delivery of large scale deliberative engagement projects.
The client requests no contact from agencies or media sales.