Involve community services jobs

Role Summary

As Fundraising Manager at Caring in Bristol, you will lead the growth of unrestricted income across individual and major donor as well as overseeing our corporate, and community fundraising. You’ll create and deliver inspiring campaigns, optimise donor journeys, and ensure excellent supporter stewardship. The role includes responsibility for team leadership, and database management, with a focus on generating new income streams and maintaining compliance. Your strong communication and data skills will help drive the charity’s positive impact for Bristol’s communities

Who we are  

Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.    

Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.  

About the role 

This new role of Fundraising Manager at Caring in Bristol is vital to the development of unrestricted income.  As a charity we rely on the generosity of the communities of Bristol, from individuals to businesses, community organisations to educational facilities.  The postholder will create and deliver innovative fundraising campaigns and supporter communications that engage and inspire supporters, maximise donor retention, and increase lifetime value. 

The role will be responsible for the growth of income from Individual Donors and Major Donors, and oversee Community and Corporate income.  Working with the Head of Fundraising you will also scope out and help to implement potential new income generation opportunities.

Individual Giving  

You will help shape and take ownership of implementing our individual giving strategy in line with organisational fundraising goals, creating and delivering individual giving appeals, designing and optimising donor journeys, and ensuring all supporter communications are engaging and effective. By leveraging an analytical approach to data segmentation, you will deliver highly targeted and relevant donor experiences. 

The role will lead on our use of our CRM system (Donorfy) ensuring supporter’s data is collected effectively and used in compliance with data protection legislation. You will champion the use of Donorfy, making sure it is being used to its full potential. 

With this data you will manage segmentation, using a targeted approach to ensure we optimise the return on investment of our appeals and fundraising activities. 

Additionally, you will manage our Gift Aid process to ensure both compliance and maximised income and oversee meaningful engagement with individual givers - ensuring all supporters are acknowledged in a timely, personalised manner and provided with tailored marketing materials at key intervals. 

Major Donors  

A key aspect of the role is designing and executing effective cultivation and stewardship plans for both current and prospective major donors, ensuring relationships are nurtured over time. You will also work closely with the Senior Leadership Team and Board members, mobilising their involvement to foster and strengthen connections with our most significant supporters. 

You will develop and deliver tailored fundraising campaigns for major donors, manage and update the major donor database, and conduct thorough research to identify new prospects, preparing insightful briefing notes and supporting materials. 

Line Management and Reporting  

You will line-manage, support and develop the Corporate & Community Coordinator and Fundraising Assistant, providing effective leadership in the development of our proposition to organisations and supporters. 

You will support the development and effective implementation of fundraising plans, helping the Head of Fundraising to ensure that all strategies align with our organisational goals. 

You will be tasked with supporting the reporting from the department around particular income streams, these reports will be both financial and non-financial, detailing the work of the department and progress against targets.

About You 

You’ll have excellent communications skills, be an adept writer, a warm and engaging individual with solid fundraising experience and knowledge of Individual Giving and Major Donor Fundraising.  You will also have a keen eye for detail. 

You will provide our donors and supporters with ‘Wow’ moments, giving them a feeling of importance and that their support is making a difference to some of Bristol’s most vulnerable people.  Our supporters make our work possible and they should feel that! 

Operations Manager – St Paul’s Church, Salisbury

St Paul’s is a lively evangelical church in the heart of Salisbury with a vision to see lives transformed by the good news of Jesus. We are looking for a highly organised and proactive Operations Manager to join our Ministry Support Team and play a key role in enabling our mission.

This role involves leading and coordinating the day-to-day operations of the church, including venue and technical management, health and safety, systems administration, and event support. You will also provide administrative support in HR processes, such as onboarding new staff and helping implement systems.

We are seeking someone with strong organisational and communication skills, a practical approach to problem-solving, and the ability to manage multiple responsibilities with professionalism. Above all, we want a team player who shares our Christian ethos and is committed to supporting the life and ministry of the church.

This is a full-time role (35 hours per week), with a competitive salary, pension, and the opportunity to serve in a dynamic and outward-facing church community.

The Freedom Fund

The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward. 

Research and Impact Data

This is a key role in the Freedom Fund’s Research & Evaluation team, playing a key role in measuring the real-world impact of anti-slavery initiatives across the globe. You’ll also contribute to research and evaluation projects that deepen understanding and improve the ways we work to prevent and address modern slavery.

In this role, you’ll manage the digital backbone of our data systems, ensuring that impact is measured consistently and meaningfully. You’ll provide colleagues and partners with the tools and training they need to monitor progress and address challenges. Through engaging dashboards and innovative visualisations, you’ll turn complex data into accessible insights for a wide range of audiences: from grassroots partners to the Freedom Fund’s senior leadership.

You’ll report to the Head of Research & Evaluation and work alongside Research & Evaluation team members based globally. The role will involve one to two international trips per year. This position offers excellent opportunities to advance your professional skills and the chance to influence how impact is measured and communicated across the anti-slavery movement.

Interview process:

2 stage interview process: week commencing 29th September 2025.

Please see the job description for all details.

Do you have a progressive, forward-thinking perspective on social care services? Are you committed to ensuring the highest quality of work for children, young people, and families every time?

We are looking for a new Programme Manager to join our team and oversee our Family Group Conference services throughout the London Boroughs of Bromley and Hackney.

ABOUT US

We are a leading UK charity delivering Family Group Conferences (FGC). Building on over 25 years of experience, we are now exploring new and innovative ways of working alongside families and communities. We are doing this at a time when the Government has set out a clear vision for Family Group Decision Making (FGDM) to become a central offer to families experiencing challenges and engaging with Children’s and Families Services. This is a pivotal moment to join our organisation and help shape the future of this work.

ABOUT THE ROLE

This role could suit two types of candidates:

• A practitioner with experience of working with children and families who wants to use their practice experience in a programme management role, or;
• An experienced programme manager with strong public sector and/or charity sector experience, who is confident working with data and is relational and collaborative with colleagues and partners.

It would be an advantage, though not essential, to have experience of Family Group Decision Making, solution-focused practice, or the children’s social care sector.

Whilst this role is a managerial role, and not day-to-day family-facing we do make space for our Programme Managers to hold a limited number of referrals each year to nurture skills and practice experience. Full practitioner training is provided for all Daybreak employees.

The role is home based with regular travel into Bromley and Hackney Local Authority offices. A successful candidate would also need to actively work in person with commissioners, external partners, and communities in and around Bromley and Hackney on a regular basis, depending on service needs. Willingness to travel to other areas, depending on service need and growth is needed.

What does a week look like for a Daybreak Programme Manager?

No two weeks are the same, but as a Programme Manager you can expect to balance a mix of operational oversight, supporting your freelancer team, and stakeholder engagement. Typical activities include:

Ensuring a quality service for families, and delivering on contract aims

• Reviewing and triaging referrals, including case discussions with referrers.
• Quality-assuring referrals and Family Plans, ensuring procedures are followed and records are kept up to date in our case management system.
• Monitoring case records to make sure Family Group Conferences are progressing appropriately, and accurate records are being kept.
• Collating and analysing performance data (KPIs), using MS Excel and other tools.
• Writing quarterly reports for commissioners, analysing service delivery, providing narratives and identifying areas for development.

Working with your freelancer team of Coordinators

• Allocating new referrals to our team of freelance Independent Coordinators.
• Engaging Coordinators in best practice discussions, providing guidance to overcoming barriers or issues.
• Acting as the first point of contact for safeguarding concerns, reviewing incident reports and escalating when required.
• Hosting in-person and online Practice Development Groups to share key messages and facilitate best practice discussions.
• Recruiting, inducting, and supporting new Coordinators - from advertising and interviews to observing practice.
• Reviewing and signing off invoices from freelance Coordinators.

Working with external stakeholders and referrers

• Building relationships with referrers such as Social Workers, through consultations and attending team meetings.
• Promoting our services to commissioners and senior managers in children’s social care, ensuring referrals are high quality whilst also raising awareness of the value of FGCs and our service.

Contributing to the wider Charity aims

• Attending Programme Manager and staff team meetings.
• Contributing ideas and expertise to strengthen processes, improve service delivery, expand our offer to families, and support Daybreak’s wider charitable goals.

DETAILS

• Salary: £36,000 - £39,000 per annum pro rata, depending on experience
• Location: The role is home based with regular travel into Bromley and Hackney Local Authority offices. There is also occasionally travel to Southampton (Head Office) for meetings and other areas, based on operational need.
• Working pattern: 30 hours per week; to discuss schedule with the successful candidate.
• We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK.

APPLICATIONS

To apply, please download the recruitment pack and application form, below, and return to our head office email address. If you need any help with your application or have any questions about the role, please contact us via email or or phone.

CLOSING DATE: 28 SEPTEMBER 2025INTERVIEWS: 9 OCTOBER 2025, in London (1 Bow Churchyard, London EC4M 9DQ)

Join Our Team!

We have an exciting opportunity to join us as our IBD Project Manager. You will lead and coordinate the redesign and relaunch of the IBD UK Alliance programme, to improve the quality and standards of health services for people affected by Crohn's and Colitis across the UK.

You'll be working closely with the Director of Services & Evidence and Head of Health Services to support the charity's leadership of the IBD UK Alliance.

Download our recruitment pack from our website containing full details of the job description and person specification.

About you

You will need to have:

• Experience of developing and delivering successful health service quality improvement projects and programmes.
• Knowledge and experience of working in UK health services or a health or medical charity.
• Experience of successful development of operational performance metrics, strategies and objectives.
• Evidence of establishing and maintaining effective relationships with external stakeholders, including senior clinicians and NHS business managers.

Benefits:

• 25 days annual leave plus bank holidays, increasing by one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend 2 directorate days and conferences/events. In addition, the charity meets four times a year at the office in Hatfield for its 'All Staff Together' days, at which attendance is mandatory.

Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel

Start date: As soon as possible (Autumn/Winter 2025)

Salary: £46,725 (F/T pro-rated for 0.8 FTE to £37,380)

Benefits: 38 days annual holiday FTE including bank holidays so that you can choose when to take them (30.4 days pro rata). Pension Scheme. Flexible working arrangements. Access to co-working budget

Hours of work: Part Time at 0.8 FTE worked flexibly around business needs at 28 hours per week

Contract type: Permanent contract

Do you want to play a vital role in supporting a charity who are reshaping the systems that support children and young people across the UK? Are you excited to drive growth of the charity’s research and design consultancy by identifying and securing new opportunities for funding and impact? Do you have the skill and experience to lead our responses to six figure competitive bidding processes?

Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Bid Writing & Business Development Lead to join our dynamic team.

We are seeking an individual experienced in developing bids in response to tenders, research and consulting opportunities. The role will lead the end-to-end bidding process, from identifying and nurturing suitable applied research, evaluation, service and systemic design and consultancy opportunities. The role involves reaching out to and  fostering relationships with potential bid partners, developing compelling proposals (involving the wider team as required), managing bid submissions, adherence to compliance requirements and deadlines, and supporting the team with preparation for interviews.

This role is instrumental in expanding the organisation’s client base, enhancing our visibility, and fostering sustainable growth through effective business development strategies.

As a team, we operate remotely across the UK with regular project-related travel. Our staff work from home or when appropriate, together in local co-working spaces, and normally, a few times a year we meet as a whole team for a few days to develop and connect.

Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Dartington Service Design Lab is committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.

Candidates should be aware that, in line with our commitment to equity, we have made the decision not to negotiate regarding salary on appointment or progression. The evidence shows that negotiation of salary is an inherently inequitable process that marginalises women and those from racially minoritised communities. We do, however, have a transparent grade and scale structure for all those in the Lab which, based on organisational affordability and satisfactory performance in role, will result in an increase to salaries every two years up until the ceiling of that particular role’s banding.

The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.

If this sounds like you, we’d love to hear from you. Find out more in the Candidate Briefing Pack.

We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland.

This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes.

This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland

Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area.

This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination. 

Key responsibilities may include:

• Assessing funding applications across our programmes
• Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work.
• Understanding and responding to the different needs of communities, applicants and grant holders
• Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed
• Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings.
• Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker.

You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive.

Interview details:

• Date: 9th or 13th October
• Format: Face to Face
• Location: Our Belfast Office

On application, please align your supporting statement to the criteria below

Essential Criteria:

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
• Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence.
• Knowledge of the voluntary and community sector
• Values – Values driven and passionate about the Fund’s purpose, with a strong commitment to equity, diversity and inclusion.
• An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately

Desirable

• Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

London Support Programme - Prison Caseworker

Location: This programme is currently delivered at HMP Downview and HMP High Down. Future delivery is anticipated at HMP Standford Hill, HMP Ford, and/or HMP Coldingley. Administrative tasks may be carried out remotely from home, or from our London office, near Vauxhall.

Contract: 12 months, with the possibility of a permanent position thereafter, subject to funding availability

Hours: Part time, 28 hours over 4 days

Salary: £32,000 FTE (pro-rated)

Reporting to: Head of Service Delivery

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

• Our values: Knowledge & evidence, Listening & learning, Performance & impact, Partnership & connection, Challenge & innovation, Person centred & fair

Role summary

The London Support Programme (LSP) is a pilot service delivered by the Hardman Trust, providing pre- and post-release support to people on long sentences who are returning to London. This first year of delivery has enabled us to begin offering support, and we are now refining the programme for its next stage.

We are recruiting two part-time, Prison Caseworkers to deliver frontline support, ensuring that people serving long sentences continue to receive consistent, personalised help in preparing for release and rebuilding their lives.

As a Prison Caseworker, you will provide one-to-one, person-centred support focused on wellbeing, confidence-building, and preparation for life after release.
You will support people to set meaningful goals, connect with services, and problem-solve challenges along the way.

The role involves building trusting relationships, promoting the programme across the prison, keeping accurate records, and contributing to the continued development of this pilot into a sustainable, long-term service.

You will be managed and supported by the Head of Service Delivery.

Core responsibilities

• One-to-one support delivery – Provide tailored support to people in prison signed up to the LSP, including initial support planning, goal-setting, problem-solving and referrals to both internal (e.g. Grants, Research Volunteers, Penfriends) and external services.

• Remote support – Provide light-touch support to LSP participants released from prison, during their initial weeks of resettlement, using telephone/video calls, and email to check in, offer guidance, and help address early challenges.

• Service promotion – Actively promote the LSP within pilot and potential partner prisons to increase sign-ups and engagement.

• Administration – Keep accurate, timely records of support activities and outcomes using Salesforce and NOMIS systems.

• Service development – Support the Head of Service Delivery by contributing learning and feedback from frontline delivery, to inform the ongoing refinement of the programme model and resources.

• Collaboration & team contribution - Work closely with colleagues to promote products and services, gather and analyse user feedback, and ensure continuous improvement. Contribute to organisational reporting, monitoring, and evaluation.

• General - Participate in regular one-to-ones, contributing to the identification of objectives and professional development goals. Work in line with the Hardman Trust’s values, actively contributing to a culture of learning, reflection, team work and development, ensuring quality in your work. Undertake other duties and responsibilities commensurate with the role, as may be reasonably required by the Hardman Trust.

Person specification
Essential:

• Commitment to the values, vision, and mission of the Hardman Trust.

• Experience of working within prisons.

• Ability to build rapport and trusting relationships with a diverse range of people

• Experience using case management systems, such as NOMIS and Salesforce.

• Experience responding to safeguarding concerns and lone working within prisons and in the community (e.g. ACCT documents, Mercury Intelligence Reporting, organisational safeguarding procedures).

• Excellent organisational skills – The ability to work independently, prioritise tasks, and manage time effectively within a part-time lone-working role.

• A motivated problem-solver with a common-sense, can-do attitude who relishes working with a diverse range of people

• The right to work in the UK.

Desirable:

• Experience of working with people on long sentences

• Prison vetted and holds current security clearance

• Understanding of the challenges faced by people on release from prison

• Knowledge of London-based support services relevant to resettlement.

What we offer

• Monthly wellbeing supervision

• Travel expenses paid

• Opportunities to collaborate with colleagues at team away days

• 28 days of annual leave, and bank holidays (pro-rata)

• Birthday day off in addition to annual leave

• Eye test cost reimbursed up to £25

• Learning and development annual training budget £500

• Standard pension contribution

• A supportive, values-driven culture where your contribution makes a difference.

This JD will be subject to periodic review in consultation with the job holder.

Please apply via Charity Job
 

Are you passionate about building a high-performing team to support clients experiencing homelessness?

We are looking for a Deputy Manager to join the Hammersmith & Fulham Supported Accommodation Pathway. The pathway consists of supported accommodation for 129 clients across seven sites, including 24-hour staffed complex needs hostels and semi-independent services.

In the role of Deputy Manager you will support the Service Manager at The Coninghams, which is a 24/7 complex needs hostel with 31 residents. We work with some of the most vulnerable clients in the borough using psychological and trauma-informed methods.

This is an exciting opportunity to support the development of staff and services that are focused on recovery, working towards our clients moving forward into independent living and achieving their goals. You will be responsible for:

• Supporting the team in the day-to-day development and management of the service.
• Ensure residents have a safe, welcoming home, with staff who work in a caring, flexible, and approachable way.
• Line manage staff, providing motivation and supervision to deliver high-quality, recovery-focused, person-centred support.
• Foster a team culture that involves residents in St Mungo’s projects and local community activities.
• Work standard office hours (Mon–Fri), with flexibility to meet service needs outside these times.

About you

To thrive in this role, you must be adaptable to a fast-paced environment and demonstrate knowledge and understanding of the housing and support needs of people experiencing homelessness.

• Previous line management experience isn’t required, but you’ll have experience motivating staff or volunteers to deliver high-quality support.
• You’ll contribute to and draw strength from a supportive, experienced team.
• You’re a proactive problem solver who seeks support when needed.
• You’ll help the service manager lead with a positive culture and uphold high standards for staff and clients.
• You’ll collaborate across teams, services, and stakeholders to achieve strong outcomes.
• You’ll maintain a recovery-focused, trauma-informed approach, keeping clients at the centre of everything we do.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1 October 2025

Interview and assessments on: 9 October 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

• Do you want to bring about a culture shift in the way services are delivered to young women and girls?

• Can you lead the expansion of Abianda’s training programmes, ensuring they contribute to systems change for young women affected by criminal exploitation and violence? 

• Are you a visionary and collaborative leader who can drive growth and income for a unique and thriving charity?​

Abianda is a London-based charity that works with young women and girls affected by criminal exploitation and violence, and the professionals who support them. We exist to ensure young women are no longer hidden in our communities and can live free from harm and abuse. We aim to bring about a culture shift in how services are delivered to young women and girls, so that they can access support that works for them when they need it. 

We are seeking an experienced and strategic Head of Partnerships and Development to lead and drive our growth, ensuring the long-term sustainability and expansion of our work.  

The role will involve combining strategic leadership and operational delivery, with a particular focus on expanding Abianda’s training programmes across the UK, increasing unrestricted income, strengthening partnerships and overseeing impact measurement.  

As a key member of the Senior Leadership Team (SLT), you will work collaboratively with SLT colleagues to drive Abianda’s strategic objectives, ensuring that all our programmes are delivered effectively across our remit. This role requires dynamic strategic and operational leadership, as well as a commitment to driving the development of best practices within the sector.

This is an exciting time to join the Abianda team. With an ambitious strategy in place, and after securing social investment to support the growth of our training programmes, you will play a pivotal role in shaping the organisation's future. You will ensure that our training, consultancy, and income-generating activities are aligned with our mission to support young women affected by criminal exploitation and violence. You will develop and implement strategies to scale our programmes to a national audience, drive income generation through training and fundraising, and enhance our external partnerships to increase Abianda’s reach and influence.​

Job details:

• Salary: £45,000 per annum, plus pension (reviewed annually)

• Full-time, 35 hours (however we are currently on a 31.5 hour-week trial that will likely be extended)

• Two-year fixed-term contract

• 25 days holiday per annum pro rata, plus bank holidays

• Flexible working - hybrid working including from our office in London N5, from home and travel around London and the UK for training delivery  

• Reporting to Abianda’s Founder & CEO

• Abianda provides a generous benefits and training and development budget for all employees

​

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice. 

Our Nest Project brings advice and improved awareness and knowledge to migrant families with young children, through community settings in Lambeth and Southwark. The project aims to reach families with the information and advice they need in order to resolve their status before they fall into crisis, and allow them to live safely and access opportunities.

The Nest Project Coordinator will lead on developing partnerships with and providing training to staff and volunteers in community settings as well as providing immigration advice and casework.

We would love to hear from you if you have: 

• Experience of providing immigration advice and casework support to migrant individuals who have complex needs, working sensitively and effectively within community settings.
• A strong track record in establishing and developing partnership working, and delivering training/workshops within community settings.
• Authorisation to provide immigration advice at IAA Level 1 or higher, and a strong understanding of the rights and entitlements, support available to the client group and of referral processes to statutory and non-statutory support agencies.

Benefits include: 

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays.
• Additional long service annual leave days up to a maximum of an additional 5 days per year.
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution.
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

Young People Case Worker

We have a new role available for Case Workers to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported and community-based accommodation, based in Bishop Auckland and Tow Law County Durham.

Position: Young People Case Worker

Location: County Durham

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 Per annum plus pension and other benefits

Closing Date:  Sunday 5th October 2025

Key Note: Due to shift times, geographical location and type of work. We request people to have access to a car.

About the Role

As Young People Case Worker you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director, you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

The service consists of two hubs, 1 in Bishop Auckland and 1 in Tow Law and we have an Outreach service to 7 dispersed properties in Bishop Auckland. Your role will span all three areas for job rotation and continuity of service.

The team follow a 5-week shift pattern of 8-hour shifts between 0730 – 2200 hrs including weekends and bank holidays as one service is 24/7 and both sites have dedicated night staff.

Early shifts 0730-1530, Late shifts 1400-2200 and Main shifts 0900-1700/1000-1800 (Depending on hub)

The accommodation services are based in Bishop Auckland and Tow Law in County Durham. You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will be responsible for a caseload of clients as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. This includes outreach support to clients in dispersed properties in the area.

The role does involve lone working.

Key responsibilities include:

· Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed.

· Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans.

· Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities.

· Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols.

· Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations.

· Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition.

· Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings.

· Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required.

About You

You will need to have the following skills and experience:

· Experience working with young people or those affected by homelessness.

· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.