It Support Officer Jobs in Central London, Greater London

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

Director of People and Culture, L'Arche in the UK

ABOUT L'ARCHE 

L'Arche is a worldwide movement of people with and without learning disabilities building community together. We aim to be a beacon for our society - of what social care can be, what life with learning disabilities can be, and what a human society can be.

L'Arche in the UK is a registered charity and a regulated provider of care and support. Our 11 Communities in England, Scotland and Wales offer a varied mix of adult supported living, registered care, and day services.

Our UK annual turnover is about £20m. Well over a thousand people across the UK belong to a L'Arche Community, including about 300 people with learning disabilities and more than 700 employees and volunteers.

ABOUT THE ROLE

Reports to: National Leader / CEO

Direct reports: HR Advisor, Head of Learning and Development

Salary: £72,800 (plus London weighting where appropriate)

Location: Hybrid, with 2-3 days a week in our London office, or in another L'Arche location. (If your base is outside London, you can expect to spend 2-3 days a month in the London office). The role includes regular travel to L'Arche Communities UK-wide, and to national meetings. 

Hours of work: 37.5 hours per week, full time

Purpose of the role:

Lead people vision, strategy, systems and services that make L'Arche a great place to work, belong, and grow in Community - so that we live out our mission and values.

Key responsibilities:

Vision and values

• Lead L'Arche in our identity as a life-giving place to work, belong and grow, in line with our mission and values.
• Develop a coherent vision and strategy for L'Arche as a place where people can flourish.
• Integrate this people vision into organisation-wide ambitions, priorities and initiatives.
• Build clarity and confidence about how to bring together the L'Arche focus on community, mutuality, and spirituality.

Recruitment, retention, and belonging

• Build a L'Arche-wide focus on belonging, wellbeing and employee retention.
• Oversee recruitment strategy and processes across l'Arche.
• Lead on workforces strategy, pay and rewards.
• Support L'Arche Communities to welcome a new generation of volunteers and friends.
• Lead employee and volunteer engagement, and build a culture of co-creation, ownership, and voice for everyone.

Learning, development, and formation

• Oversee co-production and roll-out of a new Values, Skills and Behaviours Framework.
• Lead a new initiative on line management skills and culture.
• Oversee the national Learning and Development team in providing central programmes for assistant and leader induction and leadership development.
• Support Communities to identify and develop future leaders.
• Oversee development and implementation of an overall strategy for learning, development, and formation.

HR structures, strategy, and services

• Ensure L'Arche has the skills, policies, systems, and information for consistently good and compliant HR services and line management.
• Review and lead people functions across L'Arche, to ensure clear, coherent, and cost-effective HR services.
• Manage the HR team, Learning and Development team, and national HR and L&D budgets.
• Oversee the accuracy and relevance of admin and data systems.
• Oversee HR employee relations and whistleblowing across l'Arche.

Leadership

• Champion the mission of L'Arche and model our values.
• Contribute expertise on HR, inclusion, employment law and learning and development to wider discussions.
• Maximise the voice, power, and engagement of employees and of people with learning disabilities.

A full role description and person specification can be found in the Recruitment Pack.

The closing date for applications is midnight on Sunday 16 June. 

The first round of interviews will be online, between 28 June and 5 July.

To apply, please answer the questions on our online application form.

Please also read our privacy notice for job applicants.

12 Month Fixed Term Contract to Cover Sabbatical Leave

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve working lives, connecting trade unions from 147 countries that may otherwise be isolated and helping their members to secure rights, equality and justice. We are the voice for 18.5 million working men and women across the world.

Duties and responsibilities

The Income Supervisor will manage all transactions relating to income, assisted by a Finance Assistant (income support), and working closely with the Senior Finance Assistant, and Finance Assistant (payments support). The successful candidate will be responsible for reviewing the work delegated to the Finance Assistant (income support), reporting to, and supporting the Financial Controller.

Experience required

Proven experience in high level communication skills, both verbally and in writing are essential plus a proven ability in developing positive relationships with organisations and individuals across diverse cultures. Understanding of accounts to trial balance, excellent reconciliation skills, knowledge of accounting software and supervisory experience. A studier or part-qualified accountant is desirable, but a good level of general education and experience and a keen interest in aspects of the role would also be welcomed.

Conditions

The post is graded C1 which covers steps 14 to 19 on the ITF salary scale, with a salary range of £49,787.00 per annum plus an annual bonus of £4,148.92. Annual leave will be 22 days per annum pro-rata in the year of joining, rising to 23 days in the second year.
It is anticipated that interviews for this position will take place the week commencing 23 September 2019.

Candidates should apply with a letter of application detailing their interest in the position and how their existing competencies meet those in the person specification of the job description, together with their curriculum vitae via the ITF website.

A job description is attached.

Closing date: Friday, 31 May at midnight BST.

ITF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us on our mission to elevate the voices of transport workers worldwide. Let’s create content that tells their stories, mobilizes action, and changes lives.

Fundraising Officer

Hours of Work: 3 days a week, 21 hours a week

Salary: £40,221 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

Purpose of Job

The Fundraising Officer will work as part of the Fundraising and Marketing team and will be responsible for:

• Nurturing relationships with existing and prospective donors

• Sustaining and developing our group of individual and community-based supporters.

• Growing income, including regular giving, donations, appeals, legacy giving, community groups and other fundraising activities.

We are looking for a strong communicator with some experience of fundraising who is keen to develop their career in this area.

This post can be undertaken on a hybrid working basis with some days home-working and some days working in IKWRO’s offices.

We are looking for a Parliamentary Officer to support the management and administration of the Christians in Parliament All Party Parliamentary Group (CiP) as part of a team of three staff.  

CiP exists to support all Members and staff in their work in Parliament, commending the relevance of the Christian faith to personal and political life. 

This is a full-time role, but there is potential to discuss flexible working options.

Based in the Houses of Parliament, your work will include:

· Administering our events programme including weekly chapel services, guest speaker events, staff prayer meetings and Bible study groups   

· Planning and supporting the delivery of the National Parliamentary Prayer Breakfast, a major annual Parliamentary event 

· Managing & co-ordinating CiP’s communication including maintaining the CiP website

· Potential for developing outreach and discipleship opportunities with staff, depending on experience and interests

* There is an occupational requirement for this post to be filled by a person committed to the Christian faith.
 

This is an exciting new role within the charity to work across the organisation to unleash the power of data analysis and curiosity.  You will work with colleagues across different departments to understand their data, find insights and support the team to make data driven decision and impact reporting. You will have experience of fundraising database marketing within the not-for-profit sector, with a focus on the specific use and manipulation of data structures within a relational database.

This role will be crucial in Muscular Dystrophy UK’s (MDUK) transition to be a more data driven organisation. 

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting or weakening condition.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, ride to work scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, SE1). 

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.  

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. We do this by funding great initiatives, leading cutting-edge research and working for change - scaling up and spreading the practices that make a difference. 

The Chief Operating Officer (COO) has a critical role in ensuring we succeed in this work. You have a key leadership role in overseeing the overall health of the Fund in partnership with the Executive Director. The role oversees our finances, people management and – for the right candidate –much of our grant-making and project management. 

Key responsibilities 

You’ll lead on key organisational governance processes and ensure the Fund makes wise decisions, by:  

• Being a leading member of our Directors’ team, overseeing all elements of the Fund’s work.

• Ensuring that the Fund operates as efficiently and effectively as possible by prioritising the right activities and matching resources to deliver on our mission.

• Ensuring we have the right long, medium and short-term financial plans in place and that we maintain close control over our financial decisions and spend. 

• Informing our Board and our Risk and Audit Committee on our financial performance and risk.

• Ensuring the Fund’s investments are well managed through supporting the Endowment Investment Committee (this does not require investment experience). 

• Managing our Grants and Evaluation Committee (this decides which evaluations we should fund) and ensuring it operates effectively. 

• Ensuring that any ambiguities in the organisation are identified and removed. 

You make sure that the Fund has the people, tools and resources in place to excel. This will require us to:  

• Hire, develop and inspire the very best people: Managing our Head of People, you will ensure that we hire the best possible staff, compensate them appropriately, provide necessary and effective training, maintain a strong focus on staff well-being, manage and develop staff effectively and address poor performance when required. 

• Provide staff with the tools they need to perform: Managing our Head of Grant Operations, you will ensure that we have the tools we need to deliver, including management information, databases, systems and processes and office facilities. 

• Track performance: Track performance against our goals efficiently and effectively, championing a system of accountability and action to review, identify and empower the right people to act on delivering according to the plan. 

Working with colleagues, you’ll ensure we award grants, manage grantees and oversee evaluations efficiently and effectively. This will require us to: 

• Make excellent decisions about our grants: Working with – and potentially managing1 - the Assistant Director for Programmes, Impact and Partnerships, you will help to ensure that our processes for assessing funding applications achieve our organisational priorities for evidence generation. This requires you to understand what partners are trying to do, whether it’s likely to work, whether it will help us build an accessible and trusted body of knowledge, and whether we can build on it to make long-term change happen. 

• Evaluate our programmes: Working with - and potentially managing - the Assistant Director of Evaluation, you will help to ensure that we select and partner with high-quality evaluators to understand how well different activities work.

• Ensuring the team maintains effective monitoring processes: Working with your team, you will develop the necessary skills, processes and decision-making processes to identify when things aren’t going to plan and respond accordingly.

• Build strong relationships with your external partners: You and your team will build strong, trusting relationships with the projects the YEF funds and the evaluators that we work with. Your team will be known for being attentive yet assertive and measured and efficient in the reporting information we expect. You will become well connected in the sectors that we are working in.

• Identify opportunities to scale up projects: You will be proactive in identifying projects that would benefit from capacity development support or that may be ready to scale up their work, collaborating with Impetus to deliver on this. 

In support of these goals you will also 

• Lead and build a team that is so much more than the sum of its parts: Working with your direct reports you will build a culture that brings the very best of the different skill sets and approaches in your team. You will lead this team, providing exceptional direction, culture and clarity. 

• Make it easy to be effective when working in your team: You will bring clarity, lean processes, clear accountabilities, timely decision-making and effective systems so that people working in your team comment on how easy it is to get things done. 

• See your primary team as the Directors team: As a core member of the Directors team, you will be part of making the most important decisions about the short-term and long-term strategy of the Fund. You will build and model the culture and values that we need to make a real difference. You will leave ego at home and look to make the rest of this team a great success. 

Person specification 

• You are excellent at leading on finance in an organisation: You find it easy and straightforward to develop and oversee, large organisational budgets and ensure timely preparation of management accounts. You’re excellent at financial forecasting and understand how to make judgements and recommendations based on future scenario planning. You have experience reporting to Boards on financial performance and health, and leading on organisational external audits.

• You are strategic about finance: You’ve got real skill in distilling complex financial information into simple, easy to understand reports and presentations that enable good decision-making. You see your knowledge of finance as a way to serve Director-level colleagues with overall decision-making. You also understand how to navigate competing priorities and how to calculate and articulate risk and reward, knowing few decisions are straightforward.

• You get teams to use data well: You understand that accurate data and excellent management information tools enable good decision-making. You understand how management information databases (like Salesforce) work and would be able to maintain and build a culture of recording data and maintaining data quality within big teams. Ideally, you have experience working directly with Salesforce.

• You get things done and are brilliant at improving things: In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You like finding ways to make things operate better for everyone. You are excellent at designing and putting in place effective systems and processes.

• You are a low ego and effective leader: You have a track record of building and leading effective teams. You are thoughtful about how to get a team working well and people tend to warm to you and respect you. You are not afraid of managing someone brighter and better than you or of addressing poor performance. You leave ego at home. You work very well in a team. You like taking responsibility for things. You can balance the task, the individual and the team. 

• You are interested and experienced in both staff development and financial planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we control our expenditure and report our finances.

• You learn fast but remain humble: You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.

• You are interested and thoughtful about grant-making and evaluation: You may not be an expert in grant-making, but you have experience of how charities think and approach applications for money. You have enough cynicism to know how these things can go wrong, but not so much that you can’t make them go right. You may not be an expert in evaluation, but you care about finding out what works.

• You are an excellent strategic thinker: People say that you are good at seeing the big picture as well as the detail. You have experience of wrestling into place a strategy for a project or organisation. You would be able to describe the strategy of the work you are leading at the moment. You are able to see things from different points of view. 

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Additional benefits include 

£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities. 

If you’re interested  

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this job" button by 5pm, Friday 31st May 2024. 

We will plan to host the first round of interviews the week commencing the 3rd June 2024. 

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.  

Your data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 
The people we are looking for do not discriminate and we believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

London based contract with the option of hybrid working in the office and from home*

Do you want to support physiotherapists in transforming people's health and wellbeing? Can you make a positive impact within a team? You could join the service that members contact when they turn to the Chartered Society of Physiotherapy (CSP) for support.

The Enquiries Team is an established 2-way channel that responds to enquiries arriving through multiple channels from CSP members, stakeholders, and the public. Additionally, we proactively reach out to members with various campaigns throughout the year, each with distinct objectives and aims.

About the role

The enquiries we receive are diverse, and multitasking is essential as you'll be expected to handle calls and respond to email enquiries concurrently. Comprehensive support will be provided to help you learn all about the organisation so that you can deliver the best experience to our members. Persuasive communication skills are a must, along with proven adaptability and a quick learning ability.

This role involves constant use of data input and extraction skills, often whilst dealing with enquiries. Therefore, advanced data input skills and a calm professional manner are vital.

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members.

We offer an excellent benefits package, including 27 days’ annual leave (pro rata) plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Is Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

Closing date: 10am, 28th May 2024

Interview date: 11th June 2024 (Virtual interview on MS Teams)

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. 

NO AGENCIES

Who we are

The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.

Our mission - To ensure that young people who have been excluded from school are not excluded from society.

Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.

Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.

The Basics

Salary – £32,000 to £38,000

Reporting to – COO

Location – London office based with expectation to travel to regions and some flexibility to work from home

Hours – Full time 37.5 hours

Job overview

The Operations Manager role is a new position to support our next growth phase. The role will manage the effective running of the charities day-to-day operations working across the organisation to ensure organisation efficiency. You will also play a central role in overseeing the delivery of parts of our services such as Career Taster Days and regional events.

This is a broad role, which requires a dynamic person who can lend their hand to support a wide range of projects. You will be an impeccable communicator and be on the forefront of continuous improvement.

Please see full job description attachment or go to our website. 

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

Compliance Officer

We’re looking for a dynamic and a highly motivated individual to join a new role in our Compliance and Data Protection team.

This is a remote working role and applications from individuals who are seeking flexible working options are welcomed.

Position: SIT33 Compliance Officer

Location: Home-based, UK Nationwide, however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,100 (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: This is a fixed-term contract for 18 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Thursday 6 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: Week commencing 10 June 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Compliance Lead, the Compliance Officer will drive the development of an improved Compliance culture throughout the charity whilst ensuring that we adhere to all relevant regulations and laws.

Key responsibilities will include:

· Acting as a knowledge expert on compliance and promoting a culture of compliance within the charity in relation to data protection, fundraising and the provision of support services, by the provision of advice, guidance, internal communications and training.

· Assist in the development of new training materials and communications relating to Data Protection and Compliance including overseeing the relevant intranet pages.

· Help to review existing processes and policies and assist in the updating/development of these, along with tracking changes in the external environment that may have an impact on these policies and procedures.

· Overseeing, managing and responding to queries from the departments different inboxes including those for Data Protection, individual data rights requests and data breaches.

· Project managing a number of key actions from an external review of the organisation’s Data Protection practices.

· Assist the Compliance Lead and Associate Director of Legal and Governance in producing ad hoc and annual compliance reports along with any annual submissions to regulators, 3rd parties or external bodies.

About You

You will have experience in, or be able to demonstrate:

· Knowledge of Data Protection and willingness to learn in other areas of compliance

· Experience of working in charities, not-for profit or healthcare sector

· Experience of senior stakeholder management and confidence in communicating with senior stakeholders

· Strong organisational skills

· Desire to learn and develop skills and knowledge relating to data protection and compliance

· Strong sense of resilience and the ability to stay calm under pressure

· Ability to manage evolving priorities and ensure projects are delivered on time

· Accuracy and a keen eye for detail

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Data, Data Compliance, Compliance, Data Officer, Data Compliance Officer, Compliance Officer, Compliance and Data.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Hours: Part-time, 18.75 hours per week    

Contract: Permanent

Salary: £30,285 - £32,330, pro-rata per annum  

Location: Stoke Newington, London

Start date:  June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

Housing Officers work within PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. Post holders will work from PBHA’s main office in Haggerston, with access to local offices where appropriate. However, most of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

Housing Officers work with vulnerable tenants to enable them to sustain their tenancy and participate in their community.

Specific Responsibilities

• To be responsible for working a caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with arrears policy and standard operating procedures.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

• Assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Inspect and order furniture, assisting tenants where they are able to do so.

• Recharge former tenants where applicable.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Customer Focused Services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Adhere to lone-working procedures.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

Team Responsibilities

• Providing a reception service at the office.

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan.

• Ensuring that proper records are kept and information is passed to other team members as necessary.

• To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and service users.

• To meet required standards and contract compliance o commissioning bodies where PBHA delivers a service.

General Responsibilities

• Participate in key meetings

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required

• Promote, develop and support PBHA’s ethos, values and impact

• Provide cover for other managers and workers

All staff are expected to:

• Work co-operatively as part of a team and with other teams

• Be involved in the selection and training of new workers and volunteers

• Participate in staff training and development activities, staff supervisions, appraisals and all relevant meetings

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary

• Plan and organise own work with a minimum of day to day supervision

• Undertake all other reasonable duties

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Accountability

The post holder is accountable to the Housing Coordinator (Supported Housing).

Main Conditions of Service

This is a part-time position. The post is for 18.75 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period. PBHA implements Agile working practices which are to be negotiated with the line manager.

Annual leave entitlement is 26 days per year (pro rata) plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days (pro rata).

Salaries are revised each year. The starting salary for this post will be £30,285 pro rata (SCP 8-12).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equal opportunities and anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative; good negotiation skills

• To be positive, resourceful, and resilient when working in a challenging environment

• Able to constructively challenge and lead positive change

• Promotes positive risk taking and helping people to find their own solutions to engrained challenges.

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity

• Ability to manage, plan and take responsibility for your own caseload

• Organise work effectively by prioritising, planning and excellent time management

• Establish productive partnerships with a range of key stakeholders

• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

The successful candidate will need to be committed to:

• PBHA’s Equality and Diversity policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

The RSCM is on a mission to enable the flourishing of church music, and in particular to get children singing.

Working across the whole charity, you will work to sell existing products, courses and events, as well as membership subscriptions. With a passion for the power of singing and music, you will persuade musicians, teachers and members of church communities of the value of RSCM’s offerings. You will build and leverage a network of advocates to help spread the word, accelerating take-up and growing the RSCM’s reach in churches and schools.

The post holder will be expected to work to actively drive sales of RSCM products such as ‘Hymnpact!’ (a singing resource aimed at encouraging singing in primary schools), sales of events such as singing courses, and membership subscriptions; and in some instances voluntary giving. Some of the work will be in support of RSCM Enterprises, RSCM’s wholly owned trading subsidiary.

The sales plan will be delivered with some assistance of external contractors (e.g. social media), and with input from individuals across the organisation.

The post holder is responsible for selling to individuals, corporate customers (such as school federations) and organisations (e.g. choral societies) including through appropriate organisational networks. The holder will play an active part in suggesting, agreeing and delivering agreed KPIs and sales targets, monitoring and adjusting activities as necessary to improve results. The successful candidate will play a key role in ensuring the long-term financial viability of the charity and whilst we have a comprehensive product offer, we welcome innovation. The post holder will be expected to make suggestions and recommendations for NPD (new product development) and changes to our strategy that could make the products more attractive to parallel markets.

Sounds exciting? See the full job description and person specification 

Location: remote or working out of our Salisbury office.

Closing date: 17th May 2024

The Mulberry Centre’s vision is to be known and respected by everyone living or working within reach of our services who may become affected by cancer.All the services at The Mulberry Centre are geared towards supporting the physical and emotional needs of someone following a cancer diagnosis or at end of life, including their carers, families and friends who also might have to stop working to look after them. It can be difficult to know where to start and what you are entitled to, but we are here to help them every step of the way. To assist us in this endeavour, we are looking for an experienced full-time Welfare and Benefits Information Lead.  You will assist clients in claiming welfare benefits, grants, and any financial aid that may be available to them. This includes informing them of any financial help available, supporting them with applications and following up on claim as necessary.  Where anyone has been given an end of life diagnosis you will be required to start the application on their behalf. In addition, you will also conduct financial wellbeing assessments in the community and schedule one-on-one application completion consultations with individuals who request your assistance.

This vital role will suit an enthusiastic and dynamic person who has excellent communication skills, being able to deal with complex matters effectively both verbally and in writing.  You will need to understand the issues involved in interviewing people within a time defined period. The ideal applicant will have emotional resilience to deal with people who have experienced cancer or bereavement. An empathetic and compassionate approach is important.  The Welfare Benefits Information Lead will be at the forefront of our client-based services and need to be self-motivated and have a positive and flexible attitude.