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Mental Health First Aid England, E1, London (On-site)
£22,722.58 per year
We are looking for an IT Support Technician to support staff and with the overall IT business needs of the organisation.
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Page 1 of 50
E1, London (On-site)
£22,722.58 per year
Permanent, Full-time
Anonymous Recruitment
Actively Interviewing
Job description
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.

A certified Great Place to Work, we are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for?

An IT Support Technician to support staff and with the overall IT business needs of the organisation. You will be a problem-solver and will ensure that IT Support requests are managed effectively and responded to in a timely manner.

The expectation is that this role would be mostly based onsite our central London office, with occasional home working.

You will be able to:

  • Work with fault ticketing systems, assigning the correct priority and ability and keeping a record of fault up to date from creation to resolution.
  • Communicate effectively at all levels.
  • Escalate issues to our third-party support team when they cannot be completed by you.
  • Manage a varied workload.

You will have:

  • Experience working with technology either professionally or demonstrable personal experience.
  • Experience in installation and working with IT systems across a range of hardware devices.
  • Excellent knowledge of Miscrosoft products and software, specifically Office 365.

Desirable skills:

  • Experience working with third-party support suppliers.
  • Working within IT policy frameworks.

What we offer:

-25 days annual leave plus bank holidays

-Two wellbeing breaks, in summer and winter

-Free Mental Health First Aid training

-Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling

-Free flu jab to protect your health in winter

-Employee benefits after probation period:

-Investing in your professional development, including qualifications and mentoring

-Enhanced maternity leave

-Free eye test and £55 towards glasses

-Cycle to work scheme with an interest free loan to buy a bicycle

-Matched pension scheme (up to 5%)

-Flexible working hours and access to flexible ways of working

-Commitment to volunteering

-'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached document.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role.

Early application is encouraged as we may book in interviews as applications come in.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave.  We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

More about Mental Health First Aid England

Mental Health First Aid (MHFA) is an educational course which teaches people how to identify, understand and help a person who may be developin... Read more

Posted on: 08 August 2022
Closing date: 15 August 2022 at 23:59
Tags: IT

The client requests no contact from agencies or media sales.