It systems manager jobs in UB3 5EX

Rough Sleeping Outreach and Assessment Worker – £34,127 per annum
Lavender Hill, Clapham Junction (with work across Richmond and Wandsworth Boroughs)
Full time, 37.5 hours per week on a rota

Be part of something that changes lives.

Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough; the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.

What you’ll do

• Carry out late-night street outreach and day-time reception shifts as part of a rota.
• Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation.
• Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies.

-Work closely with partner agencies to connect clients to health, housing, and other specialist services.
-Keep accurate case notes and share information securely using CHAIN and InForm systems.

About you
You bring experience of working with vulnerable adults, ideally in homelessness or a related field, and you’re confident working late-night shifts. You can build rapport quickly, stay calm under pressure, and work well with partner agencies. Above all, you believe that homelessness should be rare, brief and non-recurring.

Why join SPEAR
We are a supportive, forward-thinking charity where staff are valued and encouraged to grow. You’ll have access to regular training and supervision, and a wide range of staff benefits, including:

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Working within the Individual Giving team, you’ll have a varied role managing and supporting the delivery of supporter-centric fundraising appeals which will recruit, retain and/or develop supporters across the cause-led, gaming, in memory and legacy programmes. These appeals will include utilising online and offline channels such as direct mail, organic and paid social advertising, email, private sites, SMS and telemarketing. 

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Key Purpose:

To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for support.

Key Responsibilities:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

Person Specification:

Essential

• Fluent Welsh language speaker.
• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-223 903

Position: Business Intelligence Reporting Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £44,339 per annum plus excellent benefits *
Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

The Business Intelligence Reporting Lead will be the MS Society’s leading expert in Power BI and other reporting tools, playing a crucial role in enhancing the organisation’s data maturity and decision-making capabilities. They will be responsible for the design, development, and management of BI reports and dashboards across multiple BI tools, overseeing their full lifecycle from requirements gathering to deployment, maintenance, and optimisation. This includes providing best practice guidance for reporting within systems such as Dynamics and Assemble.

As the expert of BI reporting, they will ensure that staff have access to data, and that reporting mechanisms remains available, effective, and continuously developed to address new and existing challenges. This will involve complex data troubleshooting, including resolving process inefficiencies, data quality issues, and user knowledge gaps. They will work closely with other teams to investigate and resolve these issues.

The BI reporting Lead will contribute to the MS Society’s data, digital, and technical strategy, particularly within Microsoft Azure data architecture, and play a key role in shaping the strategic use of BI tools across the organisation. Through independent research, collaboration with peers, and engagement with stakeholders, they will define the future direction of BI tools, ensuring that the MS Society can fully leverage its data for informed decision-making and operational efficiency.

More information about our job opportunities and how to apply can be found on our MS Society website.

Closing date for applications: 9am on Friday 10 October 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Role

Role Purpose

An exciting opportunity has arisen for a dedicated and motivated individual to join us in this newly created HR and Governance role at Dialogue Earth. We are seeking an organised and proactive person to provide day-to-day support across both functions, with around 70% of the role focused on HR. This is an excellent opportunity to develop your skills in a fast-paced, global environment while contributing to meaningful work.

The HR and governance officer will support the organisation’s human resources, governance, and compliance functions, reporting to the COO. They will work to ensure that HR function and practices are fair, legally compliant, and aligned with organisational values, and will provide the COO with board management support. This role combines operational HR support with insight into governance processes, supporting a positive, inclusive, and legally compliant working environment.

Main Responsibilities

Human Resources:

● Coordinate recruitment processes, including drafting job descriptions and contracts, applicant screening, supporting interviews and collecting references;
● Manage staff onboarding processes and induction material;
● Maintain and update HR policies, the staff handbook, and training records in consultation with the COO;
● Manage the HR system (Natural HR or equivalent) and ensure records are accurate and up to date;
● Manage EAP scheme, training, and benefits (e.g. Climate Perks, glasses benefit, Cycle to Work scheme);
● Coordinate staff performance reviews and support line managers with induction, appraisal, and probation processes;
● Manage visa applications for qualifying staff;
● Ensure compliance with UK employment law and monitor HR legislation changes;
● Support the COO in embedding EDI principles in operational practice.

Governance:

● Provide administrative support to the Board and sub-committees, including scheduling meetings, supporting the COO in preparing papers, and minuting meetings;
● Manage trustee onboarding, training, and compliance requirements;
● Ensure timely and accurate submissions to the Charity Commission and Companies House

Finance:

● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking.

General:

● Build collaborative relationships across the organisation.
● Support other operational projects as required.

Essential Experience, Knowledge, and Skills:

● Understanding of and a commitment to the mission of the charity
● Experience in HR administration and policy development;
● Ability to maintain confidentiality and handle sensitive information.
● Strong interpersonal skills and excellent verbal, written and communication skills;
● Knowledge of UK employment law and charity governance;
● Excellent minute-taking and record-keeping skills;
● High level of IT literacy (Google Suite, Microsoft Office);
● Ability to work and communicate with staff at all levels within the organisation.

Desirable Skills:

● CIPD qualification level 5 (or working towards);
● Experience managing visa sponsorship processes;
● MHFA qualification;
● Experience working with Natural HR or equivalent HR system;
● Experience working in the media or non-profit sector

Further Information and Benefits

● Salary: £37,000 per annum pro rata
● Working Hours: 50% FTE of a four day working week (16 hours per week)
● Contract Type: 12 months fixed term, with potential for extension/renewal
● Start time: ASAP
● Hybrid Working: Full-time staff must attend the office at least two days per week. Attendance is mandatory on Tuesdays and staff can choose which other day(s) they attend.
● Pension: Defined contribution pension plan, with 5% employer contribution, 4% employee contribution, and 1% tax relief contribution into an ethically conscious pension plan.
● Holidays: 20 days per annum pro rata, plus Bank Holidays.
● Location: Shoreditch, London. Unfortunately, we are unable to sponsor visa applications for this role.
● Culture: Our office is a bright open-plan working space, with a great staff culture, a friendly and dynamic team, and an office dog called Poppy.

For detailed information on how your personal data is processed, please review the Privacy Policy on our website.

Finance Director 

We are seeking a dynamic and strategic Director of Finance, People and Operations to lead central functions and help shape future success.

Salary: £67,000–£76,000 pro rata (depending on experience)
Location: Hybrid / London
Hours: Part time 0.8/ 32 hours per week or Part-time, 0.6 FTE / 24 hours per week
Contract: Permanent
Closing date:  25th October 2025

About the Role

As a member of the Executive Team, you will provide financial, operational and people-focused leadership while ensuring robust governance and sustainable growth.

You will oversee finance, HR, operations and IT through a small but committed team, ensuring systems, processes and culture enable delivery of the organisation’s mission.

Key responsibilities include:

• Providing strategic advice on finance, operations and people matters
• Leading financial planning, budgeting and risk management
• Managing and supporting the Finance Manager and Head of HR, Operations and IT
• Ensuring efficient financial systems and compliance with legal and regulatory obligations
• Supporting recruitment, development and retention to sustain a collaborative and values-driven culture
• Overseeing operational systems and governance, including Board and committee reporting

This is a hands-on leadership role in a small, agile organisation where you will combine strategic insight with practical delivery.

About You

We are looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with significant experience in both strategic and operational finance, ideally in non-profit or mission-driven organisations.

You will bring:

• Strong financial expertise, including hands-on management and planning
• Experience of operations, governance and risk management
• A collaborative leadership style, with the ability to manage small teams effectively
• A practical mindset, able to improve systems and processes in resource-conscious settings
• Commitment to diversity, equity, inclusion and social justice

You will thrive if you are motivated by making systems work better, enjoy working across multiple functions, and want to contribute to lasting positive change.

Other roles you may have experience of could include: Finance Director, Director of Resources, Chief Operating Officer, Head of Finance and Operations, Director of Corporate Services, Director of Finance and Resources, Finance and Operations Director,  Director of Finance and Administration, Director of Operations and Finance,  Director of Business Services,  Chief Finance and Operations Officer (CFOO),  Executive Director of Finance and Resources,  Director of Finance and Governance, Head of Finance and Resources

This is a senior leadership position offering a pivotal opportunity to shape our organization's financial and operational future. The Head of Finance and Operations will provide strategic guidance while ensuring the efficient and effective daily operations of all financial and administrative functions.

Reporting directly to the CEO, you will deputize in their absence, contribute significantly to our organizational growth and success, and ensure a robust and compliant financial framework.

Key Responsibilities

1. Strategic Financial & Operational Leadership

• Partner with the CEO to develop and implement long-term financial and operational strategies, including horizon scanning and risk management.

• Manage the organization's financial systems, specifically overseeing and optimizing the use of QuickBooks for all accounting and reporting functions.

• Identify and implement operational improvements to enhance efficiency and effectiveness.

• Develop, review, and implement financial policies and procedures to ensure compliance with regulatory requirements and industry best practices.

• Oversee reviews and renewals of organizational insurance policies.

2. Financial Management & Oversight

• Oversee all financial activities, including budgeting, forecasting, payroll, and taxation.

• Lead the annual audits for UK and US entities, ensuring accuracy and transparency and managing relationships with auditors.

• Maintain and manage banking relationships.

• Conduct regular variance analysis and recommend corrective actions to the CEO and leadership team.

• Oversee management of restricted funding.

• Develop and implement robust financial controls.

3. Fundraising and Data Systems

• Ensure accurate and timely financial reconciliation between CiviCRM and QuickBooks.

• Provide financial insights and analysis to support fundraising strategies and donor reporting.

4. Leadership & Governance

• Deputize for the CEO as needed, ensuring continuity across all operations.

• Maintain strong relationships with board members, providing comprehensive and insightful quarterly financial reports to foster understanding and engagement.

• Provide strategic leadership to your team, fostering a culture of excellence and continuous improvement.

• Be responsible for managing relationships with our US bookkeeper (consultant) and both UK and US auditors, and for the line management of the UK Finance and Admin Officer.

5. Operational Excellence

• Lead and manage a team of finance and operations professionals.

• Develop and implement efficient systems and processes to optimize performance across all administrative functions.

• Monitor and assess operational activities, proactively identifying and addressing potential issues.

• Conduct regular cost analysis and implement cost-saving initiatives.

• Oversee HR and payroll functions

Person Specification

Essential

• Professional accounting or finance qualification (e.g., ACCA, CIMA, ACA or equivalent).

• Proven experience in a senior finance and operations role (at least three years experience).

• Experience in preparing UK statutory accounts and managing external audits. 

• In-depth knowledge of UK FRS 102 and Charities SORP. Exposure to/experience of US GAAP.

• Experience in preparing the annual budget, working closely with budget holders.

• Experience in supporting grant management.

• High proficiency in using financial software. (e.g. QuickBooks, Xero etc.)

• Experience in driving continuous improvement of financial processes and systems. 

• Strong strategic and financial planning skills.

• Experience leading and managing a team.

• Excellent communication and relationship-building skills.

• You enjoy a mix of leadership and rolling up sleeves to get hands-on.

Desirable

• Experience working in a not-for-profit sector.

• Experience working in an international organization.

• Experience with CiviCRM or other similar donor management systems.

• Experience in remote working.

• Strong commitment to Humanists International’s mission.

As one of our Grants & Services Officer, you will play a pivotal role in ensuring that grant applications are processed efficiently and applicants are dealt with holistically, compassionately and professionally.

 As we help record numbers of people, the successfully appointed Grants & Services Officer will be required to:

Deal with applicant enquiries

• Ensure a pleasant, helpful and empathetic welcome to applicants who contact the Charity by email, web form, written application or telephone.
• Provide guidance to applicants in relation to the Charity’s grants criteria, services and process, ensuring they understand how to apply and that their request fits within our criteria.
• ​Identify any potential safeguarding concerns at an early stage, escalating appropriately 

Process applications and referrals to services in a timely manner

• Verify that applicants are eligible beneficiaries and meet the Charity’s criteria.
• Prioritise any applications with particularly urgent requests 
• Check that each application is complete and follow up with applicants, as required, to ensure all information and supporting documents have been submitted.

Provide guidance and information to applicants

• Provide clear guidance to applicants throughout the application process and respond to their queries quickly
• Inform applicants of other potential sources of help and support

Recommend appropriate grant decisions

• Prepare objective, non-judgemental reports for each case, with appropriate, clear recommendations in line with the Charity's grants criteria. 

To be considered for our Grants & Services Officer vacancy which offers great scope for growth and a clear development pathway, applicants should demonstrate:

• Previous experience within a grant-making role or proven knowledge of the grant-making / benevolent sector.
• Proven experience of providing help and guidance, predominately over the phone and via email
• Previous experience of using databases / CRM systems (e.g. Salesforce).
• Ability to interpret grant criteria effectively and make clear decisions.

If you are looking for an environment where you will be nurtured through our strong commitment to staff development, alongside a generous benefits package, then we’d love to hear from you. 

We operate a 'mixed-mode' working model, where staff work both from home and from our spacious offices in Westminster with an average of one day per week in our Westminster office.

Clergy Support Trust is an inclusive and supportive organisation. We warmly welcome applications from candidates of all backgrounds, and believe a diverse workforce leads to fresh ideas and creative thinking.

The Centre for Progressive Change is looking for a full-time Operations Director that will be part of the newly formed Executive Team. This role will be responsible for running the operations of the organisation with a focus on our people, systems and processes. They will work closely with the Executive Team, ensuring the organisation runs smoothly and efficiently so that we can have impact.

The Centre for Progressive Change (CPC) is an organisation that builds campaigns for national policy change in the UK. Our focus is on making progressive gains that improve the lives of low- and middle-income communities. We want the UK to be a place where everyone has the financial resources they need, where people are treated as equals and are free to be who they are without persecution, and where we look after our environment.

To achieve this vision, our mission is to build proactive campaigns for progressive legislative change, do research on what works when campaigning for national policy change and offer training and consultancy to support other organisations to build effective campaigns. Our campaigns use an inter-disciplinary approach including community organising, mobilising, advocacy, business engagement, campaign research and press work.

Overall Job Purpose

· To support vulnerable clients who are residing at our 44 bed hostel, The Elms.

· To promote independence while delivering intensive support, to empower clients and enable them to take the next positive steps to rebuild their lives

Duties and Responsibilities

· To deliver high quality, structured, and effective interventions to ensure the client can maintain their licence at the hostel

· To support vulnerable client groups with multiple issues including housing, benefits and tenancy –related issues often managing situations which can often be complex

· To build relationships with the clients ensuring they feel empowered and motivated to help themselves

· Liaise with third party agencies and a range of service providers in order to establish, or improve, services for clients

· Develop and maintain effective working relationships, collaborating with all staff and volunteers, and work to achieve the DENS aims and organisational strategy

· The role involves attending meeting off site. A full, current driving licence and access to a vehicle is essential.

We take the safeguarding of our clients seriously and as such this role is subject to an Enhanced DBS check.

You will be working effectively and flexibly as part of a busy team. This list of tasks and responsibilities is not exhaustive, and the Post Holder may be required to undertake other duties as required by their Line Manager.

PERSON SPECIFICATION:

Requirements

Essential

Desirable

Education & Training

• A good standard of Education

· A high standard of Education

· Industry qualification

Knowledge & Experience

· A good understanding of working in a hostel

· Experience of supporting people who have complex needs and/or vulnerabilities

· Knowledge of welfare benefits

· Experience of supporting vulnerable people who have complex needs

· Liaising with a range of service providers or agencies, in order to establish, or improve, service for clients

· Understanding of the principles of a quality and customer focused service

• Previous experience of working in a homeless hostel
• Experience of building strong working relationships with supporters and stakeholders
• Experience of working or volunteering for a Charity
• Understanding of the issues facing homeless people
• Knowledge of geographical area
• A strong knowledge of housing law

Skills & Abilities

· Ability to work well under pressure and deal with emotionally charged, and pressured situations

· Proven ability to empower service users

· Self-motivated and can manage time effectively; prioritising work according to needs and deadlines

· People’s person and a natural team player, willing to get stuck in

· IT literate

· Administratively self sufficient

• Experience of Inform CRM systems or similar
• Thrive in a fast-paced environment
• Good standard of written English

Personal Qualities

· People-focused

• Tactful and diplomatic
• Caring and Considerate
• Ability to build and maintain relationships
• Ability to work independently and use own initiative
• Self-motivated with the ability to motivate and enthuse others
• Can-do attitude, ‘hands on’
• Enjoy collaborative working

· Solutions focused

· Compassionate

· Passionate about making a difference to other people’s lives

· Goes the extra mile

General

· Full driving license and own transport

· Business Insurance

How to apply

• Please read the full Job Description & Person Specification

Please advise us should you require adjustments to be made to the recruitment process

For an informal chat about the role, please ring Ruth Osborne on 0144 2-8001 31 

Why join DENS?

You’ll be part of a supportive, friendly, and dedicated team of fundraisers who foster a collaborative "One Team, One Goal" culture. We value and celebrate every member's contribution, ensuring you thrive in our positive working environment. Enjoy flexible working arrangements that support your work-life balance, along with ongoing training and development to enhance your skills. Your fundraising efforts will directly contribute to creating positive change and making a lasting impact in our community.

Benefits include:

· Flexible working arrangements (subject to role)

· 25 days Annual Leave (Pro Rata) plus bank holidays

· 1 additional day of Annual Leave after each 5 years’ service (FTE, up to a max 3 days)

· 1 day per year to volunteer for DENS or another organisation (FTE)

· Contributory pension scheme with NEST, employer contributions of 3%

· Sick pay scheme

· Employee Assistance Programme – 24/7 advice/support helpline and access to counselling

· Medicash health cashback plan - including Virtual GP access, dental, optical costs and access to services to support your wellbeing

· Staff wellbeing days and team building activities

· Training and professional qualifications relevant to your role

About DENS

Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.

We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills, and confidence to take the next step in their lives.

DENS Culture & Values

Integrity at DENS means being authentic, honest, and reliable. We demonstrate this through accountability, open communication, clear processes, and setting realistic expectations.

Respect at DENS means being kind, honest, and trustworthy. We value others' opinions and celebrate their uniqueness by maintaining a non-judgmental and unbiased attitude towards clients, colleagues, and stakeholders.

Collaboration at DENS means unity and partnership. We believe that working together strengthens communication and relationships. Our One Team/One Goal mission ensures we achieve the best outcomes for our clients.

Counterpoints Arts produces a range of programmes in the UK and internationally, including Refugee Week, PopChange and Platforma festivals. As the breadth of our collaborations and variety of events continues to grow, we are looking for a Marketing and Communications Producer to enhance our brand and programme visibility, helping us to engage new audiences and grow our reach. This is a newly created role offering an exciting opportunity to shape our strategy in this area and manage our communications and marketing activities.

The successful candidate will be a dynamic individual with strong creativity and communication skills, an imaginative approach and experience growing an audience base and working across a variety of platforms. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

For the full job description and person specification, please refer to the attached JD.

Be at the heart of a unique organisation with a heritage mission.

We’re seeking a Business Support Officer to play a central role in our small, collaborative team. You’ll support governance, finance and communications while developing a broad skill set in a charity that protects one of London’s most distinctive neighbourhoods.

The Hampstead Garden Suburb Trust safeguards one of the capital’s most remarkable places - an internationally important example of early 20th-century town planning and architecture. Our work balances heritage conservation with the needs of modern life, helping residents care for their homes and green spaces while preserving the Suburb’s special character.

This is a varied role at the centre of the Trust’s daily operations. You’ll be the first point of contact for residents and stakeholders, keep our records and systems accurate, prepare papers and minutes for trustee meetings, support communications (including social media), and help ensure the office runs smoothly. It’s a great opportunity if you enjoy both people-facing and detailed administrative work, value accuracy, and want to develop across governance, finance and heritage.

What you’ll be working on

• Acting as the first point of contact for residents and stakeholders, responding promptly and courteously

• Preparing and circulating meeting packs, taking clear minutes, and supporting trustee and committee meetings

• Managing office systems, databases and spreadsheets, keeping property and financial records accurate

• Sharing data with external accountants and assisting with reconciliations

• Supporting communications, including notices and social media posts

• Helping with the smooth running of the office, including meeting preparation

This job is for you if…

• You are organised, accurate and comfortable working with data and spreadsheets

• You communicate clearly in writing and in person (minute-taking experience is a bonus)

• You are confident with IT, including Microsoft 365 (social media skills welcome)

• You enjoy being part of a small, supportive team where your contribution is visible

• You are keen to develop your skills across governance, finance, communications and heritage

Key details

• Salary: £29,000–£31,000 per year, depending on skills and experience

• Hours: Full-time, 9am–5pm, office-based in Hampstead Garden Suburb (NW11)

• Annual leave: 25 days plus bank holidays

• Contract: Permanent

• Evening meetings: Around 16 per year (time off in lieu given)

Working location: mostly remote work with some travel required across the region. Based in the North or East of Scotland, you will deliver a face-to-face service to clients in their own home or safe meeting place, as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Who We Are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join Our Team: We're expanding our National Road Victim Service and need a dedicated Caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

What We Offer:

· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period)

· An extra day off for your birthday to take whenever you choose

· Enhanced sick pay and compassionate leave

· Death in service benefit

· Pension

· Employee Assistance Programme

· Flexible working

· Be part of a skilled, friendly team with an engaged Board of Trustees

Who You Are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles like police, criminal justice, counselling, or health and social care could make you a perfect fit.

Specifically Seeking Candidates With:

- Living in the North or East of Scotland

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

- Understanding of criminal justice processes (desirable but not essential)

- Research and advocacy skills

- Resilience and willingness to grow

- Competent I.T. skills for remote work

Join Our Mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About Us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply Now: If you're up for a new challenge and have the skills, apply now.

Not for Traffic Offenders: Due to the nature of our work we can't accept applications from serious traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

A DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Benefits Adviser

West Kensington, London

£30,000 - £32,000 per year (salary open to discussion for candidates with significant relevant experience)

Permanent

Job Description

Company profile - Kinly

Kinly is a fast-growing social impact start-up with a mission to help older people live independently for longer. We are focused on the megatrend of ageing demographics, improving healthspan and helping to reduce the economic and social burden of ageing.

Kinly supports older people and their families to understand what support and allowances they are eligible for and then does all the complex forms/applications for them. By doing so, we unlock £5,000 a year per person on average, helping people to afford health/care support, physios, taxis, and at-home equipment.

A majority of older people are cut off from the support they need due to barriers to access – disability, low income, lack of internet or lack of family. We help people navigate a complex system and make ageing easier. Our services are free at the point of use, and fully accessible offline (using only a landline phone), but we use a lot of technology to deliver the service.

Kinly was founded by a previous unicorn founder (insure-tech) and ex-Managing Director of an AIM-listed healthcare company. The business is based in West London, with teams focused on Benefits, Customer Success, Tech and Operations. The business has a very senior advisory Board, including Government advisors and health and care leaders. Kinly’s Head of Benefits formerly lead a successful Information & Advice Service at Age UK, gaining two external Quality Marks under her leadership.

About the role

This is an exciting new role for someone with welfare benefits advice experience.

You will complete benefits checks and applications for our clients, their families and their carers. This includes providing support with Personal Independence Payment, Attendance Allowance, Pension Credit, Carer’s Allowance, Council Tax and Housing Benefit applications.

What We Offer

Salary: £30,000 - £32,000 per year (some flexibility for discussion for candidates with significant relevant experience)

Hours: Full-time (Monday – Friday) + holiday

Contract: Permanent

Promotion: Opportunities for personal growth and promotions within the company

Perks: Free Nuffield gym membership

Location: West Kensington, London (future hybrid work arrangement possible)

Start date: As soon as possible

Main Responsibilities

Providing information and advice over the telephone to older people, their carers and relatives

Completing benefits checks and advising clients accurately and appropriately in relation to their welfare benefit and related entitlements

Completing benefit applications

Holistically exploring a client’s financial, health and care needs to fully understand and tailor support to their specific circumstances 

Communicating with empathy, patience, and good listening skills

Presenting and discussing information with clients in an accessible way, enabling them to understand and make informed choices 

Identifying and researching information using trusted resources.

Understanding how regional differences can affect benefit entitlement (e.g., Local Housing Allowance) and advise accordingly

Keeping secure, up-to-date, full and accurate records using Kinly’s systems

Reviewing completed forms and carrying out case checks to ensure quality

Upholding Kinly’s high standards of professionalism, and living up to our core values of “access for all”, trust and championing older people

Person specification

Knowledge of welfare benefits, including Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge

Recent experience of delivering information and advice on welfare benefits – particularly in relation to Personal Independence Payment, Attendance Allowance and Blue Badge and Pension Credit

An understanding of, or interest in how different benefits impact each other (e.g., Carer’s Allowance and State Pension, Pension Credit and the Severe Disability Premium)

Knowledge of, or an interest in issues affecting older people including housing, transport, disability aids and adaptations, care assessment and funding, and community support

Desire to learn about benefits in different regions (e.g., Social Security Scotland)

Ability to work flexibly, independently, and as part of an energetic, driven and collaborative team in a very supportive and busy work environment

Excellent communication and interpersonal skills with an ability to relate to people at all levels and from different cultural backgrounds

Attention to detail

Experience of working independently to prioritise work and meet deadlines

Willingness to participate in opportunities for training and professional development

Competent and efficient IT skills (Microsoft, Outlook, Excel, IOS)

Job Benefits

Casual work attire

Gym membership

On-site parking