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Top job
Médecins Sans Frontières/Doctors Without Borders (MSF), London (Hybrid)
£40,682 per year
Join a highly successful fundraising team managing day to day functioning of our CRM system and more!
Posted today
Top job
SeeAbility, Leatherhead, Surrey (On-site)
£25,500 per year
An experienced person who can deliver timely and efficient support to the fundraising, engagement and volunteering teams.
Posted 6 days ago Apply Now
Closing today at 16:03
Mind Tower Hamlets Newham and Redbridge (MindTHNR), E3 4DA (On-site)
£27,007.5 per year
Posted 2 weeks ago Apply Now
Global Returns Project, London (Hybrid)
£26,000 - £30,000 annually, depending on experience. Part-time salaries will be pro-rated.
Posted 4 days ago Apply Now
Closing in 6 days
Church of England, Remote
Up to £59248 per annum + £59,248
Posted 1 day ago
Closing tomorrow
Brentford FC Community Trust, Brentford (Hybrid)
£40,000 - £43,000 per year
Posted 1 week ago
LMK - Let Me Know, London (On-site)
£150 - £200 per hour
LMK Leaders are passionate and organised educators who run community workshops, aimed at young people aged between 11 and 24.
Posted today
Page 11 of 33
London, Greater London (Hybrid) 13.61 miles
£40,682 per year
Full-time
Permanent
Job description

We have an exciting opportunity for an experienced CRM Officer to join our Fundraising team. Under the supervision of the CRM and Data Insight Manager and alongside two CRM Officers, you will manage the day-to-day functioning of the system. The role is responsible for producing complex mailing data selections, importing data into CRM via an ETL tool, supporting CRM development improvements for the Fundraising team, data cleansing and fundraising performance reporting.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid 2 days per week London office

Salary: £40,682.16 per annum

Job Purpose:

The CRM Officer plays a pivotal role, providing the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team.

Working under the supervision of the CRM and Data Insight Manager, the CRM Officer is responsible for managing regular data imports into CRM, providing data selections, reporting and performance analysis, system development, team training and running data cleansing routines. 

They are also responsible for developing and maintaining system user guides.

Knowledge, Skills & Experience:

  • Considerable experience of CRM database systems, preferably in the non-for-profit sector.
  • Experience of using Microsoft Dynamics and Power Automate is essential.
  • Experience of using KingswaySoft or another ETL tool with good programming skills such as SQL.
  • Experience of segmenting and building data selections for supporter communications.
  • A systematic and organised approach with a proven ability to follow things through and meet regular deadlines.
  • An excellent level of numeracy combined with accuracy and attention to detail around data processing.
  • Demonstrable knowledge of Microsoft Excel to an advanced level including the ability to produce and manipulate data to inform Fundraising activities.
  • Experience of gathering data from various sources and producing reports.
  • Confident interpersonal and negotiating skills with an ability to manage and build relationships with external suppliers, as well as with colleagues.
  • Self-motivated, flexible and able to work without close supervision.
  • Ability to manage and prioritise a busy workload amid conflicting demands.
  • Flexibility to take on other related tasks combined with willingness to learn.
  • Fluency in written and spoken English.
  • Commitment to the aims and values of Médecins Sans Frontières.
  • Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Right to work in the UK - Candidates must have the right to work in the UK. 

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:

18 May 2025, 11:59pm (BST)

Incomplete applications will not be considered.

We look forward to receiving your application!

Posted by
Médecins Sans Frontières/Doctors Without Borders (MSF) View profile Organisation type Registered Charity Company size 101 - 500
Posted on: Tuesday, 6 May 2025
Closing date: 18 May 2025 at 23:30
Tags: Fundraising, CRM

The client requests no contact from agencies or media sales.