Jobs in bangladesh or wales
Be part of a team that changes and saves lives. Design and deliver creative events that support military families caring for injured loved ones.
This is a demanding but deeply rewarding role that combines service delivery, engagement, and emotional resilience. As Events & Engagement Officer, you will work closely with our Operational Support Team to design and deliver a varied programme of online and in-person events. These will support the wellbeing of our Members (adult family members of injured veterans and serving personnel), reduce isolation, and build understanding of the challenges faced by military families.
The Ripple Pond is a UK-wide charity that supports the adult family members of physically or psychologically injured Armed Forces personnel and veterans. We provide peer support, structured guidance, and signposting to improve wellbeing and reduce isolation for families who often carry complex emotional burdens in silence. Our work is rooted in lived experience and built on a foundation of inclusion, compassion, and community.
The Operational Support Team lies at the heart of our frontline service. It delivers one-to-one support, coordinates safeguarding and triage, and ensures Members are connected to the right pathways at the right time. It is a trauma-informed, emotionally intelligent team that works with care and professionalism, ensuring that no one caring for an injured veteran or serviceperson feels alone.
You will start your time with The Ripple Pond by embedding into the Operations Team for approximately two months. This will give you a firm grounding in the lived experiences of our Members and ensure you’re fully trained to act as Duty Officer. As Duty Officer, you’ll receive and respond to referrals and enquiries, complete needs assessments, carry out risk assessments, and navigate Members to appropriate internal or external support. This may involve responding to distressing and traumatic situations, including domestic abuse, suicidal ideation, addiction, and other complex issues. You will also be expected to attend (online) multi-agency meetings.
This role requires emotional resilience, sound judgment, and exceptional communication skills. You will need to work flexibly, including some evenings and occasional weekends, and travel to a limited number of face-to-face events and meetings throughout the year. In return, you will be part of a supportive, values-driven team making a real and lasting difference to people’s lives.
Key Responsibilities
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Working with your colleagues to design and deliver an engaging and inclusive programme of digital and in-person events that support Member wellbeing, build confidence, reduce isolation, and encourage peer connection.
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Co-develop activities such as themed discussion groups, creative and recreational workshops (e.g. book clubs, craft groups, quiz nights, art workshops, journaling, fitness, etc.), and skill-building sessions.
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Plan and lead external engagement sessions for professionals and stakeholders to improve understanding of the Armed Forces family experience.
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Manage the full event cycle, from concept and scheduling to promotion, delivery, and evaluation.
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Work closely with the Operational Support Team to ensure all activities reflect Member needs and organisational aims.
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Act as Duty Officer on a rota basis, including during periods of staff leave or absence. This includes responding to new enquiries, completing needs and risk assessments, and triaging Members into appropriate pathways of support.
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Respond sensitively to Members disclosing trauma or distress and act in line with our safeguarding and escalation procedures.
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Attend virtual joint-agency meetings when required to support Members or represent the charity.
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Use digital tools to promote and deliver content (e.g. Zoom, Canva, Transpond, Eventbrite, CRM systems).
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Collect and evaluate Member feedback to help refine services and contribute to reporting and development work.
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Support cross-organisational projects and team-wide initiatives as needed.
Terms and Conditions
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Hours: Part-time, 21 hours per week
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Schedule: Three days per week, 9 am to 5 pm (1-hour unpaid lunch break)
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Flexibility: Some evenings and occasional weekends will be required to support Member activities or represent the charity. Time Off In Lieu (TOIL) will be provided
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Contract: Fixed-term, 18 months (extension subject to funding)
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Location: Home-based
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Travel:
˃ Expectation to attend up to 8 in-person events or meetings per year
˃ All travel time and reasonable expenses are reimbursed
˃ Depending on your location, some travel may involve overnight stays, which the charity will fully fund
˃ The ability and willingness to travel and stay overnight is essential
Person Specification
Essential
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Experience designing and delivering events (in-person or online)
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Strong interpersonal skills with empathy and emotional resilience
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Excellent written and verbal communication
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Ability to manage sensitive conversations and disclosures appropriately
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Familiarity with digital tools (e.g. Zoom, Canva, Eventbrite, CRM systems)
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Excellent organisational and time management skills
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Ability to work flexibly, independently, and as part of a team
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Commitment to safeguarding, confidentiality, and person-centred support
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Demonstrates emotional resilience and works confidently with individuals facing trauma, distress, or complex challenges
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Maintains strong professional boundaries and self-awareness, with a clear understanding of when to seek support
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Manages workload effectively under pressure, staying focused and prioritising in emotionally demanding situations
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Shows a consistent commitment to personal wellbeing and self-care when working in high-pressure or emotionally complex environments
Desirable
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Knowledge of or lived experience within the Armed Forces or veteran families
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Experience working in the charity sector
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Familiarity with trauma-informed approaches or peer-led initiatives
Other
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Full UK driving licence and access to a roadworthy, insured vehicle
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Willingness to travel across the UK and stay overnight where required
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Commitment to professional development and learning
Benefits
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30 days annual leave (pro rata) plus your birthday off
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6% employer contribution to your workplace pension scheme
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Access to an Employee Assistance Programme offering:
˃ Discounts and rewards on popular brands
˃ Free access to fitness and wellbeing apps
˃ Free legal, financial, and family advice
We aim to shortlist and interview candidates on 17 and 18 July 2025. Interviews will be held online and last around one hour.
Please submit:
- A CV that is clear, up to date, and proofread. If there are any gaps in employment, we encourage you to briefly explain them.
- A covering letter outlining why you're a strong fit for the role. Use the Job Description and Person Specification to reflect on your skills, experience, and potential.
Our roles attract strong interest. We’re committed to fair, person-centred recruitment. Please use your application to show us who you are; your strengths, values, and why this role matters to you.
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans




The client requests no contact from agencies or media sales.
Launched in the summer of 2019 on a 2,000-acre estate in Bannau Brycheiniog (Brecon Beacons), Wales, the Penpont Project is the largest intergenerational nature restoration project of its kind anywhere in the world. Initiated by Action for Conservation, the Penpont Estate, Tirmawr Farm, and a Youth Leadership Group of 12-18 year olds from diverse backgrounds, the project aims to restore nature and culture in this special place and demonstrate how youth leadership and ambition can advance nature’s recovery at a time of acute ecological crisis.
We are looking for a Learning & Engagement Coordinator to join our flagship Penpont Project, empowering young people and intergenerational communities to connect with, feel inspired by and take action for nature. This is an exciting opportunity to contribute to the success of a unique and innovative project, maximising positive outcomes for young people and the environment.
Key details
Start date: around 22 September, exact date to be agreed
Contract: Part-time, fixed-term for 12 months, with possibility to extend duration and/or increase working hours when additional funding is secured
Starting salary: £16,872.76 - £17,590.75 (equivalent to £28,121.27 - £29,317.92 FTE) depending on experience
Working hours: 21 hours / 3 days per week. This role requires evening and weekend work, including regular residential/overnight stays (6-10 times per year). Time off in lieu (TOIL) can be taken for overtime work.
Location: Penpont, Brecon (Wales). This role requires regular travel within the local region as well as some national travel for team events.
About the role
As Learning & Engagement Coordinator, you will support the successful delivery and ongoing development of our learning and engagement work as part of the Penpont Project, playing an active role in empowering young people and intergenerational communities to connect with, feel inspired by and take action for nature. You will proactively engage the Penpont Project’s Youth Leadership Group, school and youth groups, local community members and other stakeholders, and will help to design, organise and run a wide variety of events and activities for them to take part in. These will include both day visits and residential stays (including at our brand new Forest Camp site) as well as online sessions. You will also support our Youth Rangers programme and similar professional development opportunities. In doing so, you will play a vital role in strengthening our flagship intergenerational approach to nature restoration and maximising positive outcomes for young people and the planet.
In your day-to-day, you will work closely with our Penpont Learning & Engagement Manager as well as with our Land-based Projects and Policy Lead, Penpont Project Manager and Technical Lead and with our project partners, the Penpont Estate and Tirmawr Farm, to make sure our learning and engagement activities are aligned with wider project work and actions happening on the land.
To succeed in this role, you will be a highly organised, creative, flexible and self-motivated project coordinator who thrives in a varied and dynamic work environment. You will also be an inspiring communicator and skilled facilitator who can engage and build relationships with a wider range of stakeholders and communities, especially young people.
Key responsibilities:
- Engage young people and the wider community around Penpont to take part in our learning and engagement programme and wider activities on site.
- Facilitate the activity of the Penpont Youth Leadership Group during and outside of residential visits to Penpont and ensure young people are equipped with the skills, knowledge and confidence ot engage fully with the project.
- Support the planning, coordination and delivery of a bespoke learning programme for school/youth groups that inspires and empowers young people to connect with and act for nature and aligns with actions happening on the land.
- Support the planning, coordination and delivery of regular community action days at Penpont, engaging local community members and supporting them to undertake practical nature restoration work in line with the project's action plan.
- Support the planning, coordination and delivery of events bringing together intergenerational stakeholders to collectively design a future vision for people and nature at Penpont and the wider Upper Usk catchment area.
- Support the running of the Penpont Youth Rangers programme and help to oversee the Rangers' day-to-day activities.
- Support monitoring, evaluation and learning (MEL) activities at Penpont to understand the impact of the project and facilitate learnings.
What we are looking for
- Experience of working with young people, ideally aged 12-18, with proven ability to engage, motivate and support young people from diverse backgrounds
- Strong environmental knowledge and practical skills
- Great facilitation skills with a track record of facilitating stimulating, interactive and inclusive group activities both in-person and online, including practical activities in an outdoor setting
- Experience of organising and running community and/or educational events from start to finish, including liaising with partners and participants, managing logistics, safeguarding and health and safety
- Excellent organisational and time management skills and ability to plan ahead, work across multiple tasks and prioritise effectively to meet deadlines
- A positive, proactive and self-reliant approach to work and ability to work independently
- Excellent communication, interpersonal and teamwork skills and ability to build and maintain positive relationships with colleagues, partners, young people and other stakeholders
- Good IT skills
- Willingness to work outside of usual office hours and to travel regionally to meet the needs of the project
- A full clean driving licence valid in the UK
You can see the full Job Description and Person Specification for this role in the enclosed Recruitment Pack. If you don't have all of the skills, knowledge and experience listed as essential but think you will be a good fit for the role, we would encourage you to apply.
Why work with us?
You’ll be joining a young, mission-driven team who truly love what they do. Working with young people is always rewarding, sometimes challenging and never boring, and you’ll get to experience first-hand the positive impact that your work has. We work hard whilst maintaining a positive work-life balance and spend lots of time outdoors.
In 2023, we were recognised by Escape the City as one of the top progressive places to work from over 13,000 nominations, after a rigorous assessment across multiple criteria, including Mission, Impact, People, Planet and Innovation.
Some of the benefits of working at Action for Conservation include:
- 33 days of annual leave (including public holidays), plus one additional day for each year served up to a maximum of 38 days (pro-rata for part-time staff)
- Up to 5 days of paid professional development leave and up to 4 paid volunteer days each year
- A workplace pension with 4% employer contributions
- Access to flexible working to help you maintain a healthy work-life balance
- Regular team and organisational away days in the great outdoors
- Joining a growing organisation with the possibility to progress within the team as opportunities arise
- A robust training package and a development plan to support your progression and career aims
- Opportunities to develop new skills and knowledge as part of your work
- Opportunities to share your voice and shape the direction of our work
- Seeing the impact of what you do, as you transform young people's lives.
We are currently trialling a 9-day fortnight with a day off every other week for full-time staff and a proportionate increase to annual leave allowance for part-time staff. If this benefit is made permanent, it will also apply to the current role.
HOW TO APPLY
The deadline for applications is Sunday, 13 July at midnight. Click on the apply button to complete our online application form. For further details, see the enclosed Recruitment Pack. We will hold interviews on 23 July remotely via Zoom.
OUR COMMITMENT TO DIVERSITY
Diversity is one of our core values as an organisation and we are committed to creating an inclusive working environment where diversity is valued and there is equality of opportunity. Currently, the environmental sector is the second least diverse in the UK, with just 4.8% of employees from ethnic minority backgrounds. We also recognise that the climate and ecological crisis disproportionately impacts minority and/or marginalised communities – yet these voices are largely underrepresented in the sector. If the environmental movement is to succeed in creating a greener future that supports society as a whole, we need diverse voices at the heart of our programmes. We, therefore, encourage people from demographics that are currently underrepresented in the environmental movement to apply.
GUARANTEED INTERVIEW SCHEME
We particularly encourage applications from people from ethnic minority backgrounds or living with a disability or long-term health conditions. We will offer an interview to any candidates from ethnic minority backgrounds or living with a disability who opt into our Guaranteed Interview Scheme when applying and who meet the essential criteria for this role.
If you would like further information, support with access requirements, such as an adjustment to the application or interview process, or an informal chat, please contact get in touch.
Building the next generation of nature conservationists




The client requests no contact from agencies or media sales.
Are you passionate about driving innovation that creates real impact? We’re looking for a curious, creative, and audience-focused Product Innovation Manager to join our Commercial Directorate at Help for Heroes. This is your opportunity to shape the future of our supporter experiences and help us develop exciting new fundraising and commercial products.
About the Role
Working closely with the Senior Product Innovation Manager, you’ll support the end-to-end process of developing new, insight-led products, from research and concepting through to launch and evaluation.
This is a hands-on delivery role where you’ll champion innovation frameworks, collaborate across teams, and help embed a culture of creativity, testing, and improvement.
Key responsibilities include:
- Leading the day-to-day delivery of innovation projects from concept to launch.
- Conducting research and competitor reviews to inform product design.
- Facilitating ideation workshops and supporting sprint-based development cycles.
- Working across teams to ensure product-market fit and compelling audience propositions.
- Supporting business case development and evaluating product performance.
- Championing collaborative, insight-driven innovation practices across the team.
About You
You’re an experienced product, innovation, or service design professional with a passion for audience-centred thinking and delivering meaningful supporter experiences. You may come from a charity, commercial, or hybrid background.
Essential skills and experience:
- Demonstrated experience supporting product or service innovation projects.
- Ability to translate insight into actionable ideas and compelling propositions.
- Experience working in cross-functional teams and managing projects.
- Strong communication and stakeholder engagement skills.
Hours: Full time, 35 hours per week, Monday - Friday
Location: Remote (with occasional travel for in-person collaboration)
Closing date: 6th July 2025
Please note: This vacancy may close earlier than the advertised closing date if a high volume of applications is received, so we encourage early submissions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about criminal justice and want to work from home for a small charity where you can make a real difference? Are you experienced in operations and/ or administration? Then we would love to hear from you!
The Welcome Directory is a multi-faith organisation dedicated to supporting the successful resettlement of prison leavers across England and Wales. We facilitate equal access to faith-based social inclusion while challenging stigma and discrimination as a vital and effective pathway for positive mental wellbeing; helping people to turn their lives around in the long-term and break the cycle of reoffending. We work at the grassroots level to build community capacity, create positive attitudinal change and to build more inclusive and thus resilient communities.
We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency.
Whilst this is a 6-month contract, there is the potential to extend where funding permits.
The role will include:
Leading on operational projects, including:
- Faith community engagement
- Processing faith/ belief community registrations and maintaining records
- Approaching existing and prospective faith/ belief communities, including follow up to the annual survey and periodical team campaigns
- Assisting with the production of the annual physical directory
- Co-ordinating the annual Affiliates Scheme
- Researching new initiatives or solutions
Supporting events, including:
- Support in the administration of the online Prisons Awareness Course and other webinar events, including technical support
- Planning bi-annual team days and any one-off events, in consultation with the Project Manager
- Planning bi-annual team campaign periods, in consultation with the Project Manager and Monitoring & Evaluation Officer
- Preparing resources and/or PowerPoint presentations and booking logistics, in consultation with the Project Manager and the Communications & Fundraising Officer
Leading on administration, including:
- Answering phone, email, and letter enquiries
- Purchasing of supplies and dispatch of resources
- Co-ordinating and setting up meetings
- Collating routine data and creating trackers to support operations
- Creating an annual team planner
- Taking minutes at specific meetings
- Leading on team password management
- Following up with stakeholders as required
Supporting on financial operations, including:
- Processing expenses claims and issuing internal invoices
- Paying-in cheques and paying external invoices
- Maintaining the organisational asset register
- Obtaining Gift Aid declarations
As a small, well-respected charity in the criminal justice sector, we offer staff:
- Opportunity to gain experience in the criminal justice sector, including a prison visit
- Remote working
- Working in a small, supportive team
- Regular team days
The full Job Description and Person Specification can be found on the attached.
Should you have any questions about the role, please get in touch by email.
The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application as soon as possible.
To help faith communities become places where people who leave prison find welcome, acceptance and appropriate support.

The client requests no contact from agencies or media sales.
The Green House is the only specialist service in Bristol, Bath & Northeast Somerset and South Gloucestershire supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is:
1. Evidence-based, guided by research and best practices.
2. Led by the voices of young people and their families.
3. Centred on community and connection.
4. Focused on the transformational power of the creative arts.
In 2022, we transitioned from a single therapy option to a whole family, community-based model which provides a more accessible and comprehensive approach to support, whilst reducing wait times by 63%. Though we deliver a local service, our work is influencing the national response to child sexual abuse. We provide national training on pre-trial therapy and survivor-led leadership programmes.
It is an exciting time to join us as we establish our new service model, deliver a new strategy and look to increase both our local and national visibility. You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse.
Purpose of the job
The Green House’s VOICE change-making project aims to support young survivors and their family members to lead social change through creativity. Together, we aim to break the silence and create systemic change around child sexual abuse. Our approach recognises the inherent strengths and possibility of all young people. We develop creative spaces where young people can connect with their community, grow beyond traumatic experiences and learn to lead services like ours, alongside national social change. We see creative change-making and connecting those with lived experience together as imperative to healing. It is the hope for change that helps young people and their families to learn to live a whole life alongside traumatic experiences and step into their potential.
The VOICE Project has two workstreams: Young People’s VOICE and Parent/Carer VOICE. We work with young people to deliver a creative arts leadership programme (6 weekly group), alongside creative drop-in spaces, individual projects and paid-for mentorship opportunities. We work with our Parent/Carer VOICE group to deliver monthly group sessions, parent-led drop-in spaces and individual projects. The VOICE Project also leads our national child sexual abuse (CSA) practitioner network.
This is an exciting time to join the Green House VOICE Project, we have just secured national funding for the first time and are looking for a VOICE Practitioner to work alongside our new Senior VOICE Practitioner to deliver development and expansion of the programme. Duties and responsibilities 1. Work with the Senior VOICE Practitioner to deliver the Young People’s VOICE Groups (6 weekly), working with to support young people to develop group/individual projects and campaigns within each group cycle. 2. Work with the Senior VOICE Practitioner to support development of the Parent/Carer VOICE group, co-producing with Parents/Carers and the Senior Leadership Team a new approach to the (currently) monthly programme. 3. Collaborate with the Family Support Team and Therapy Team to deliver regular drop-in spaces for Parents/Carers (“Turn-Up Tuesdays”) and Nature-Based Therapy drop-in spaces (“NBT Drop In”). 4. Work with the Senior VOICE Practitioner to support delivery and expansion of CSA Practitioner network for wider professionals, creating opportunities to connect young people’s groups together nationally. 5. Work with the Senior VOICE Practitioner, Head of Fundraising and Trustee Board to develop and deliver a quarterly co-production group of young people and parents who can support operational delivery/development of the Green House. 6. Contribute to the development of a theory of change for the VOICE Project, working with the Senior VOICE Practitioner, young people, parents/carers and Senior Leadership Team. 7. Work with the Research Manager and Senior VOICE Practitioner to deliver our approach to outcome monitoring and evaluation of the VOICE Project. 8. Ensure that delivery is timely and in-line with the project plan for the VOICE Project, including attendance at weekly team meetings, and contributing to the annual revision of associated documentation e.g., manuals, session plans led by the Senior VOICE Practitioner. 9. Conduct Initial Meetings for young people and parent/carer’s looking to join the VOICE Project – supporting the wider TGH team with recruitment reminders/approaches e.g., attending Family Support/Therapy Team meetings (where appropriate). 10. Work with the Senior VOICE Practitioner to develop relationships with our local and national partners to enable effective change-making for young people and parents/carers. 11. Assess risk and report safeguarding concerns in line with the Green House Policies, main up-to-date safeguarding training, and stay informed on relevant legislation about child sexual abuse and procedures. 12. Maintain accurate, confidential records of all sessions and family contacts, ensuring timely documentation using internal systems e.g., Oasis. 13. Support wider Green House service development, participate in supervision, clinical supervision and training, adhere to Green House policies, and contribute to team communication and operational improvements.
Homeless Link are seeking a Senior Policy Manager to join our Social Change directorate which leads the policy influencing and thought leadership activities within the homelessness sector and beyond.
Homeless Link is the national membership charity for frontline homeless agencies in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.
The policy team works to ensure we represent the voice of our members across all our strategic influencing. This is a dynamic role in which you’ll oversee policy activity, build relationships with our members, service providers, local authorities, civil servants, parliamentarians, and other key strategic stakeholders, and drive forward the visibility and impact of our policy work. You will be responsible for line managing the Policy Managers alongside the development and advancing of our policy positions. You will work across the team and with colleagues across the organisation to support the delivery of influencing campaigns and activity. This role is pivotal to achieving our vision of ending homelessness.
The successful candidate will be an excellent project manager, have strong communication and relationship building skills, experience in policy development, and knowledge of the current policy context in relation to homelessness. If you want to be at the forefront of change – this is the right job for you. Visit our website for full details of the role and how to apply.
We are actively seeking to increase our diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You’re in the right place.
Resurgo and Citizen Church are partnering to establish a new charity, which will oversee the Spear South Wales programme. Initially, successful candidates will be employed by Citizen Church for a fixed term of six months while the charity is set up, following which they will transition into permanent roles, employed by the new Spear South Wales charity but still with a close connection to Citizen Church. This new structure will give the Spear programme long term stability and exciting opportunities for growth, and enable the new coaches to contribute to and shape the future strategy for the Spear South Wales programme at this key time.
The important stuff
Salary: £23,000
Hours: 9.30am – 5.30pm, Tuesday –Thursday, Part-time, (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)
Location: Citizen Church, Cardiff
Closing date: Friday 4th July (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
Download the application pack for more information.
Personal qualities we’re looking for:
- An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church, and a commitment to grow and learn spiritually and as a Christian leader
- A confidence in group facilitation, and a desire to learn and understand coaching techniques
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
- An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure
- Excellent communication and interpersonal skills
- High emotional intelligence, a sense of humour and fun!
Key Responsibilities
Spear Programme
- Lead group sessions of up around 10 young people, using coaching skills to transform their attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work
- Prepare and deliver coaching sessions on a weekly basis and find creative ways of developing ongoing relationships with Spear Trainees. This includes running application workshops with past Trainees as well as maintaining records and reporting on statistics
Relationship management
- Build and manage relationships with a variety of stakeholders, including referrers, local businesses, and other organisations
- You will support with job fairs, mock interview days and welcoming external visitors to the centre
Church Community
- Spear South Wales is run in partnership with Citizen Church, meaning you will work alongside a vibrant church staff team and have the support of the church in the running of the programme
- You will be required to establish a personal presence within the community, and build a strong and committed network of supporters in the partner church. While it's desirable that this is your regular place of worship, we would consider candidates already in other local churches who are unable to move
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate, strategic fundraiser ready to take on a high-impact leadership role at one of the UK’s leading independent schools? Clifton College is seeking an inspiring Head of Fundraising to lead the next chapter of our Development programme.
As the first person in this newly created role, you’ll play a key part in shaping the future of fundraising at Clifton, building long-term, meaningful relationships with donors and supporters while helping to deliver a bold and sustainable development strategy. You will work closely with the Director of Development and a collaborative senior team, championing a culture of philanthropy across the College.
Clifton College is part of Clifton College Education Group, and is a leading independent day and boarding school educating over 1,200 pupils aged 3 to 18 years. The College offers day education, flexi and full boarding and is a proudly inclusive and supportive community, with over 40 nationalities represented.
Founded in 1862, the College provides an exceptional all-round education that successfully combines a rich heritage with modern state-of-the-art facilities. Located in one of the most beautiful suburbs of the vibrant city of Bristol, we are proud to offer the finest all-round education based on the highest academic and pastoral standards, and a diverse range of first-class co-curricular activities.
For further details regarding this role, please see the attached job description.
Please note that we can only accept applications via our vacancy website application form (which will also allow you to attach your CV or any other supporting information).
Closing date: 30th June 2025 with interviews being held week commencing 7th July 2025.
Early applications are encouraged, as the College reserves the right to interview and possibly appoint candidates before the closing date.
Clifton College is committed to creating and promoting a diverse and inclusive workforce that better reflects our community. Applications are welcome from all suitably qualified candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage / civil partnerships. We particularly encourage applications from under-represented groups. Please note, we require candidates to be at least 18 years of age for all roles apart from our lifeguard positions where candidates are required to be 16+ with the relevant qualifications.
We are committed to the safeguarding and promoting the welfare of children and young people. All staff and volunteers are required to share this commitment. Safeguarding is underpinned by a range of policies and procedures which encourage and promote safe working practice across the College. We make sure that all our staff are trained and supervised to a high standard so they can provide safe, effective practice.
All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview, by applying for this role you are consenting for us to contact your referees.Please note that this role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975, 2013 and 2020.
Join Dementia UK as a Academy Learning Support Officer and be part of a team dedicated to improving the lives of families affected by dementia through the learning and development of Admiral Nurses.
Working closely with the Admiral Nurse Academy Support Manager and wider team, you will play a key role in supporting the delivery of high-quality learning opportunities through our learning management system, Blackboard. This includes assisting the Virtual Learning Environment Design Officer in designing and building online courses and modules, supporting with storyboarding, content organisation and the development of interactive activities. You will use digital tools such as Articulate, Vyond and Padlet to help create engaging, accessible e-learning materials. You will also contribute to planning and progress meetings with the Academy team and subject matter experts.
You will help maintain our external-facing Dementia UK Academy platform, currently in development, by managing content updates, registrations, learner queries and event support. As first-line support for learners, you will also troubleshoot basic technical issues.
In addition, you will provide administrative support to ensure the smooth delivery of Admiral Nurse Academy activities such as webinars, masterclasses and both internal and external online events. This will include assisting with scheduling, coordinating logistics, updating project trackers and communicating with Admiral Nurses, learners and key stakeholders.
To succeed in this role, you will have experience supporting the design and delivery of online learning content, with a good working knowledge of platforms such as Blackboard and digital tools including Articulate, Padlet and Vyond. You will be confident working collaboratively with both internal teams and external stakeholders and have project coordination or management skills, along with the ability to use or a willingness to learn project management software.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: A level Group Tutor Contractor across Chemistry, Maths and Physics
Salary: £35 per tutorial
Reporting to: Group Tuition Manager
Contract: For the 2025/26 academic year with the option to renew at the end of the year
Job Location: UK (nationwide, remote)
Successful candidates must have the right to work in the UK by the time employment commences
Interview Date: May - July
Start Date: Between September and November depending on student demand for tuition subject
We are currently looking for Chemistry, Maths and Physics tutors. Recruitment is limited to these subjects as applications for all other areas have closed due to high demand.
About the Role
Are you an experienced A level tutor? Can you support under-resourced young people to reach their full academic potential?
We are looking for passionate and qualified A level tutors to deliver high quality group tuition to our cohort of almost 1,000 students. This is an exciting opportunity for experienced tutors with a love of learning to help bright students overcome barriers to academic achievement. Tutorials are delivered online to groups of up to 4 students via our bespoke online learning platform.
Tutorials generally take place between the hours of 3pm and 8pm on weekday evenings, with flexibility around the schedules of our tutors and students.
About the Organisation
We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We are passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.
Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.
The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to attend top universities as statistically similar students, according to UCAS.
Role Responsibilities
- Lead weekly hour-long tutorials with your tutor group(s), via The Access Project’s online learning platform
- Responsively plan and deliver stimulating, high quality tuition in line with our Quality Assurance Framework
- Effectively monitor and assess student progress, providing feedback when requested
- Complete weekly attendance forms, supply monthly invoices, and complete other administrative duties as required
- Participate in our observation and feedback process, taking advantage of continuous professional development opportunities
- Follow The Access Project’s safeguarding policies, supporting the wellbeing of your students at all times
Person Specification
- At least two years A level teaching and/or tutoring experience
- Positive, engaging and flexible teaching style
- Familiarity with and strong knowledge of relevant exam boards and specifications
- Evidence of ability to tutor one or more of the following subjects to A level standard: Chemistry, Maths and Physics
- Ability to commit to weekly hour-long tutorials at the same time each week over the academic year
- UK based, with the right to work in the UK
- Passionate about The Access Project’s mission
Safeguarding Statement
The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Why Work at The Access Project?
People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from under-resourced backgrounds access top universities.
We engaged with staff across our organisation and co-created the Equality, Diversity and Inclusion vision and strategic objectives. Our work on this is ongoing to ensure The Access Project can foster an equitable place to work.
We value every individual who works at The Access Project, and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they are proud to tell people they work at The Access Project.
Our Values
Empowerment
We support students and our people to develop the skills and knowledge to accomplish their goals.
Courage
We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.
Impact
We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.
Inclusion
We respect and value individuality and engage diverse voices to achieve our mission.
Ownership
We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”
Equal Opportunities Statement
The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.
The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.
Disclosure of a Criminal Record
The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.
Present or Most Recent Employment
It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address, and explanation of any gaps in employment.
References
All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.
Education, Qualifications and Training
- Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification
- Proof of qualification is required before the appointment is confirmed
We support young people from under-resourced backgrounds to raise their aspirations, access top universities and achieve social mobility.

The client requests no contact from agencies or media sales.
Job Title: Wellbeing Consultant
Ref: WBC446
Contract: Permanent
Hours: 37 hours per week, Monday to Friday
Salary: £28,080 - £33,280 pro rata, per annum (dependent upon experience)
Location: GenesisCare Bristol, 300 Park Avenue, Aztec West, Bristol, BS32 4SY
About Us
Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)
Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.
Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.
The role
An exciting opportunity has arisen for an experienced healthcare professions/health related professional to join our existing team of Wellbeing Consultants embedded within established UK GenesisCare cancer treatment centres.
This role requires excellent communication and interpersonal skills with the ability to build and maintain relationships with patients, relatives, GenesisCare staff team and Wellbeing consultant team and the wider Penny Brohn UK organization. We are looking for a professional who can work in a flexible, proactive, intelligent, and creative way. Candidates should have experience of working within private or national health related services and have knowledge, experience/understanding of complementary therapies or other support services.
Key role considerations
- This role will involve working alongside our partner GenesisCare to ensure a holistic approach is taken in aspects of support and treatment.
- The bulk of the patient work is delivery of one-to-one sessions – completing holistic needs assessments, review appointments, evidence-based lifestyle consultations, mindfulness, and relaxation sessions.
- The Wellbeing Consultant is responsible for ensuring that patients and their relatives have a positive experience as they move through the Penny Brohn UK treatment support services at GenesisCare.
In return for your hard work and dedication you will enjoy a wide variety of benefits including:
- 30 days holiday plus 8 bank holidays pro rata, per annum
- Enhanced sick pay after six month’s service
- Auto enrolment into the Penny Brohn UK pension scheme
- Free Life Assurance
- Family friendly policies with enhanced maternity and paternity leave after one year of service
- Specsavers Corporate eyecare test
- Cycle to work scheme
Thank you for considering Penny Brohn UK, we look forward to hearing from you!
Timetable for appointment:
Closing date: Monday 14 July at 9.00am (we are unable to consider late applicants)
First interview: Via teams: 24 July
Second interview: In person on Thursday 31 July at Penny Brohn UK, National Centre, Pill, Bristol, BS20 0HH
Start date: To be agreed upon appointment with successful candidate
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Passionate about educational equality? Join our team and make a difference.
Location: Hybrid, with monthly visits to our London office and regular college travel (2/3 days a week, with up to 4/5 days in busy periods).
Travel: You will be required to regularly travel to your assigned colleges, so reliable means of transport (e.g. car/bus/train) is essential. Colleges you may need to travel to include: Hopwood Hall and Wirral Met.
For travel to the London office, you will be able to claim expenses.
Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).
Salary: Competitive, including London weighting where applicable.
Start Date: July 28th 2025.
Duration: Fixed term until end of May 2026, with potential for extension.
Benefits
✅ 36 days of annual leave (including bank holidays).
✅ Flexible working options (hybrid & remote available).
✅ Professional development and training opportunities.
✅ Termly in-person team development days in our London office.
✅ Be part of a growing, mission-driven organisation making a real impact.
About Us
Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.
We are now seeking a driven and passionate Programme Coordinator to join our growing team and ensure the successful delivery of our tutoring programmes.
About the Role
As a Programme Coordinator, you will be responsible for student engagement, timetabling, logistics, and tutor performance, helping learners secure vital qualifications for their future.
Programme Coordination
- Manage a portfolio of up to 300 students throughout the year, ensuring sustained engagement with tutoring sessions.
- Prepare for programme launches, including timetabling of sessions and logistical planning.
- Maximise student reach by filling available tutoring spaces and maintaining an active pipeline of students.
- Develop strategies to enhance student engagement and track attendance KPIs using our CRM system (Salesforce).
- Prioritise safeguarding and student safety at all times.
Tutor Performance and Delivery
- Oversee tutor task and session management to ensure consistent, high-quality delivery.
- Conduct regular check-ins with tutors, providing guidance and feedback.
- Observe tutoring sessions to uphold delivery standards and improve programme effectiveness.
College Relationships and Programme Logistics
- Build and maintain strong relationships with college staff to ensure seamless programme delivery.
- Manage logistical preparations, including scheduling sessions and room bookings.
- Maintain clear communication with college stakeholders and contribute to impact reporting.
- Support contract renewal discussions to sustain and expand partnerships.
Creative Problem-Solving and Innovation
- Identify and implement operational improvements to enhance programme efficiency.
- Contribute to wider organisational projects, such as tutor training, resource development, and student engagement initiatives.
- Lead special projects aligned with your interests to further our mission.
Championing Get Further’s Vision and Values
- Represent Get Further’s values in all interactions with students, tutors, and external partners.
- Ensure accuracy in reporting and programme evaluation to drive positive systemic change.
- Collaborate with the wider team to support the charity’s strategic priorities.
About You
- We are looking for individuals who are passionate about our mission and demonstrate the following:
- A strong commitment to tackling educational inequality and supporting disadvantaged students.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent attention to detail and high standards for student success.
- Resilience, problem-solving skills, and a proactive attitude towards overcoming challenges.
- Excellent verbal and written communication skills, with confidence in presenting to students and senior stakeholders.
- Strong organisational skills, time management, and ability to work independently.
- IT proficiency, particularly in Microsoft Word and Excel.
Desirable:
- Experience in education programme delivery.
- Familiarity with Salesforce.
- Understanding of the further education sector.
- Interest in or commitment to a career in the charity sector.
How to Apply
Complete our online application, including your CV (max 2 pages) and responses to the 3 application questions.
Suitable candidates will be considered on a rolling basis until the position is filled.
Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills.
Join Us in Making a Difference.
Apply now and be part of a team dedicated to empowering students.
Other roles you may have experience in could include: Programme Coordinator, Education Programme Manager, Student Engagement Officer, Further Education Coordinator, Tutor Coordinator.
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Executive will have a vital part to play in communicating and building relationships with Fight Bladder Cancer’s (FBC) supporters and fundraisers, as well as reporting on financial income and data to the Fundraising Manager. The role primarily involves contributing to FBC’s In Memory, Individual and Regular Giving Strategy, together with monitoring and managing income from online platforms and managing challenge events.
The post holder will need to be a competent, IT literate, passionate and very organised individual. Empathy and excellent communication skills are vital in this role and the candidate must be able to collaborate and work well as part of a team.
The client requests no contact from agencies or media sales.
Location: Home-based, with occasional travel to Respect’s or SafeLives’ offices in London/ Bristol, and other meeting locations including staff meetings twice a year
Responsible to: Drive Data Team Manager
Salary: £35,614 Per Annum starting salary. Respect salary banding point 32-34, £35,614- £37,489 (a London Allowance of £3,299.00 will be applied to employees who live in London)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 37.5 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: 21st July 2025, 17:00
Interviews to take place: week commencing 28th July
About the role:
The Senior Data Analyst will be responsible for supporting the Drive Data Team Manager and Senior Managers within the Drive Partnership to ensure data and reporting remains rigorous and robust, and informs recommendations across the Drive Programme and partners. You will do this by taking a lead role on the ongoing data collection, analysis, research design and delivery of our work across the Drive Programme workstreams. The Senior Data Analyst will also act as a liaison between data teams within Respect and Safelives where there is identified workstreams that cross over.
The Senior Data Analyst will manage the Drive Data Analysts to ensure high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems you will use data and information to influence policy and inform practitioners, commissioners, and government about the sector. This is a great opportunity to see our data and research inform and improve the response to domestic abuse.
About you:
- Experience of analysing and drawing meaning from large quantitative data sets, including the advanced use of Excel
- Experience of developing and managing Case Management Systems and the reporting from the system
- Excellent analysis skills with a strong ability to identify key themes in complex material, test interpretation and ensure that messages are relevant to practice and policy contexts
- Experience of effective line management of people with a diverse range of needs, expertise, backgrounds, and communication styles
- Confident communicating clear practice and policy implications from data and evidence and presenting them in a range of formats to both specialist and non-specialist audiences.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
About The Drive Partnership
Formed by Respect, SafeLives and Social Finance, The Drive Partnership is working to transform the national response to perpetrators of domestic abuse; working to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm.
Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.
How to apply
You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.
For an informal discussion about the role, please contact our HR Team directly
Closing date: 21st July 2025, 17:00
The client requests no contact from agencies or media sales.
About us
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.
Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.
The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.
About the Role
Advice Giving
- Provide advice through telephone and webchat
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
- Supporting clients to use ICT to make their new Universal Credit claim
- Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
- Complete benefits checks when appropriate
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary using appropriate communication skills and channels.
- Refer internally or to other specialist agencies as appropriate.
- Ensure that all work meets quality standards and the requirements of the funder
- Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Complete the required training to comply with quality assurance processes
Research and campaigns
- Support our research and campaigns work through various channels including case studies, data collection and client consent
Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training
- Read relevant publications
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
Administration
- Use of telephony and IT equipment for multichannel delivery of advice services
- Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
- Ensure that all work conforms to your organisation’s systems and procedures
Other duties and responsibilities
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
- Demonstrate commitment to the aims and policies of Citizens Advice
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
- Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.
Requirements
- Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
- Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
- Experience of providing advice through telephone and web chat
- Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
- Ability to interpret complex information and convey it in a way that is understandable to clients.
- Good ICT knowledge with an ability to support clients with their online claim application
- Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
- Assist with research and campaigns works by providing information about clients’ circumstances
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
- Ability to meet targets and excel against objectives.
- Ability and willingness to work both on own initiative and as part of a team.