Jobs in banstead

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Wednesday Monday 16 July 2025

Interviews: Friday 18 July 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Job Title:Clinical Supervisor

Reports to: Clinical Lead

Full Time:14.8 hours (2 days per week/0.4 FTE) to include Wednesdays

Start Date:              September 2025

Location:Home based in England or Wales

Salary: £14,352 p.a. actual salary. (£35,880 FTE)

Here at the Royal Society for Blind Children we believe that every blind young person should have the chance to live life without limits. By giving young people the essential skills and confidence to take control of their life, they can unleash their true potential.

We are seeking a part time Clinical Supervisor who will be key to ensuring that our team of Family Practitioners have the right support to provide a quality service for families.

This is a great opportunity to join RSBC as we seek to expand and build on our already successful and impactful programme of Family Support.

The main purpose of this role is to:

· To maintain the highest quality of service to families requiring emotional wellbeing support, ensuring the Family Practitioners can maximise progression outcomes for VI children, young people and their families, including improvements to their emotional wellbeing.

· To provide lead professional support to Family Practitioners through advice and guidance with their cases to ensure the most relevant interventions. 

The ideal candidate will ideally have a relevant professional therapeutic qualification and registration / accreditation with appropriate professional body HCPC, UKCP, BACP, AFT etc.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days pro rata (rising to 29 days after 3 years’ service) + bank holidays, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, and season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: 21 July 2025

Interview: Week commencing 11 August

To apply you will need to have the right to work in the UK

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

The King’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for a passionate and driven individual to join our Management Team, to lead and motivate our team of Youth Development Leads.

As part of the Management Team, you will be responsible for overseeing the delivery of our TEAM, Enterprise Challenge and Mosaic Mentoring programmes. Working collaboratively with Delivery Partners to develop and implement our delivery plan and ensure we meet targets.

As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one to one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

As one of our Delivery Managers, you need to have:

• Excellent interpersonal skills
• Strong planning and organisational skills
• Effective data analysis skills
• A track record of operational management

The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

Purpose of the Job

This is a great opportunity for someone who’s passionate about supporting the delivery of the youth engagement strategy for the #iwill Movement and ensuring they are at the centre of our work at UK Youth.

Reporting to the Youth Development Project Manager, you will support the development and delivery of opportunities for young people to engage in our work towards our collective goals. Working within the Network Delivery department, you will be responsible for organising and delivering a range of projects and workstreams to enable young people across the UK Youth and #iwill Movement to express their views, have them listened to and to create positive change. You will create positive relationships with young people, so that our work is driven by their voices and experiences, helping to develop and deliver a range of opportunities and activities to build and engage networks of young people. You will help empower young people to become active citizens and creative positive change, by creating innovative ways for young people to engage in various networks through volunteering, social action and campaigning projects.

Key Responsibilities

•Support the effective delivery of a programme of development and engagement activities with young people across the #iwill Movement

• Manage the scheduling and organisation of activities across project workstreams, ensuring project management processes are in place to enable excellent standards of delivery

• Facilitate young people to build their skills and confidence so that young people’s participation and contribution are maximised and able to express their views

•Support the growth of a diverse range of networks involving young people across all UK regions, including with our nation partners. Working in partnership, develop the networks to be outcomes-focused and self-led on digital platforms

• Develop relationships with a range of stakeholders which may include youth workers and leaders of youth organisations, young people, nation partners, funders, and cross-sector leaders to create and deliver an inclusive programme for young people

• Working closely with colleagues across the charity to co-ordinate a range of events and opportunities to provide opportunities for young people to engage and connect with the wider work of UK Youth

•Communicate the benefits of the UK Youth and #iwill Movement and progress against our priorities to organisations and individuals, through a variety of channels, updates and specific marketing campaigns

• Work with the Network Delivery function to support young people to be empowered to lead and share best practise and expertise

• Develop content on agreed digital platforms to engage and connect young people and networks across the UK

Experience we're after

• A nationally recognised youth work qualification or ability to demonstrate experience of frontline youth work delivery, understanding of safeguarding and data protection is highly desirable

• Experience of successfully managing projects

• Experience of working with young volunteers and/or social action projects

• Experience and understanding of connecting networks and user involvement

• Experience of developing networks and/or communities of young people across the UK

• Experience of using digital platforms to engage networks and communities

• Experience of using CRM/stakeholder management systems to engage with networks

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Sunday 13th July 2025 at 23:59 (midnight)

Provisional Interview Dates: Monday 21st July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference

Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.

In this role, you’ll lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. You’ll define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.

We’re looking for someone with strong leadership experience in application support, who brings a deep understanding of IT service management principles like ITIL. Your problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors will be vital. Familiarity with CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running. Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference.

The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.

If you’re looking for more than just a job and if you want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.

Location (UK): Office Hybrid* - London / Chesterfield (potential office relocation to central Sheffield in 2026)
Hours: Full-time 35 hours per week or Part-time 28 hours per week
Contract type: Permanent
Travel: Occasional travel to Versus Arthritis offices (London, Chesterfield, Cardiff, Belfast, Glasgow)
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are seeking a Lead People Business Partner to join our People Services team. You will oversee and manage our people business partnering model, leading the team to build strong working relationships and provide expert advice and guidance across all people related matters. With expertise in employer relations and a passion for continuous improvement you will shape a positive, inclusive and high performing culture.

About the role

Our People Business Partners deliver trusted partnering services and help shape a positive, inclusive and high performing culture. Working in collaboration with leaders and managers across the charity, the team drives and embeds positive change. Through effective coaching, influencing and excellent people advice, the team make a significant contribution to our goal of making Versus Arthritis a great place to work and volunteer. 

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Delivering expert people advice which aligns to organisational objectives and culture 
• Building and leading high performing teams of people professionals 
• Leading, managing and successfully delivering people projects and initiative
• Navigating complexities through effective problem solving to deliver impactful results.
• Experienced in employee relations, managing risk and seeking positive outcomes.
• Driving cultural change and proactively embedding change across an organisation.
• Strong commitment to equality, diversity and inclusion 

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based, and hold the right to work, in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews expected: Tuesday, 22 July 2025 

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

The Executive Assistant (EA) to the Chief Executive at Impetus plays a vital role in providing high-level administrative and project management support to the Chief Executive and ensuring the smooth operating of the Senior Management Team (SMT). The EA acts as a key liaison between the Chief Executive and internal/external stakeholders, managing sensitive information and handling a wide range of administrative and executive support tasks.

This dynamic position requires the ability to anticipate needs, think critically, and offer creative solutions to problems with a high level of professionalism and confidentiality.

Key responsibilities

Executive Support:

• Provide sophisticated calendar management for the Chief Executive.
• Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Chief Executive, including those of a highly confidential or critical nature.
• Prioritise and determine the appropriate course of action, referral, or response, exercising judgement to reflect the Chief Executive’s style and organisational policy.
• Prioritise inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Anticipate the Chief Executive’s needs (e.g. travel bookings, briefings, preparation time) in advance of meetings, conferences, etc.
• Coordinate all SMT meetings and offsites and assist with staff meetings and events as needed.
• Work closely with the Chief Executive to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the Chief Executive updated.
• Provide a "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the Chief Executive and staff, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organisation including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expenses.

Governance:

• Act as a liaison and provide support to the Board of Directors.
• Arrange and handle all logistics for Board meetings, sub committees and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials and record meeting minutes.

Operations Support:

• Support a professional and effective office/remote working environment for Impetus staff.
• Assist the Director of Finance and Operations (DFO) with any ad hoc Operations duties and projects, such as an office move, health and safety reviews, optimising remote and agile working.
• Assist the HR and Learning Manager with HR administration, including straightforward queries, recruitment support and ad hoc projects where needed.

Person specification

Essential:

Qualifications and Experience

• Significant executive support experience, acting as a trusted advisor and support to senior colleague/s (ideally within the charity or not for profit sector).
• Good business acumen and a keen interest and understanding of operations support.
• Excellent technical skills. Experience utilising CRM systems effectively; expert proficiency with Microsoft Office; ability to design and edit graphic presentations and materials.
• Exceptional organisational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Excellent judgement and problem solving; with the ability to make appropriate, informed decisions regarding priorities and available time.
• Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.

People and Communication skills

• High degree of proactive professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, charity partners, donors, and other external stakeholders.
• Work flexibly, collaboratively and creatively, with the ability to adapt to change, and work effectively as part of a team, remain calm under pressure and support others where required.
• Commitment to a continual focus on improving service to stakeholders, both internal and external.
• Excellent written and verbal communication skills with experience of writing in a variety of formats and communicating complex and sensitive information in a clear, correct, coherent and professional manner.
• Ability to influence and negotiate, presenting arguments or proposals with skill and confidence.
• Ability to maintain a high level of integrity and discretion when handling confidential information, dealing with sensitive issues and managing conflict.

Commitment to Impetus’ mission and values

• Ability to act as an ambassador for the organisation.
• A commitment to equality, diversity and inclusion with the ability to execute work with a diversity, equity, and inclusion lens.

Desirable

• Experience working in the charity or not for profit sector.
• Experience working with a not for profit Board.
• A keen interest in youth and/or education sector.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 14th July 2025.

Interviews

First round interviews will take place: 21st July 2025.

Second round interviews will take place: 28th July 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

This is a key leadership role within the CSA Centre, central to our ambition to raise awareness of the true scale and nature of sexual abuse and to drive evidence-informed improvements in policy and practice.

About the role:

The CSA Centre aims to reduce the impact of child sexual abuse through improved prevention and better response, and effective internal and external communication is absolutely central to that mission.

Leading our Communications Team, you will play a key role in developing and delivering the CSA Centre's communication plans over the immediate and longer term, helping us to ensure that our evidence, learning and resources have the widest possible reach into policy and practice at both local and national level.

As a member of the CSA Centre's Senior Management Team, you will work closely with the CSA Centre's multi-agency, multi-disciplinary team, enabling you to draw on expertise from a wide range of different professional backgrounds. You will lead our engagement with communications colleagues from across Government departments and key stakeholder groups.

We are looking for a highly motivated leader with strong skills and significant experience in communication roles, and the ability to manage an extensive and varied workload to deliver multiple objectives. Communication activity at the CSA Centre is extremely diverse; in any given week you might find yourself developing a new strategic approach to disseminating CSA Centre resources throughout practice, leading a briefing session on new research findings for prominent national media outlets, advising senior Government leads on plans for a new awareness raising campaign, working with expert stakeholders to develop national media guidelines for the reporting of child sexual abuse… No two days are the same!

As Assistant Director, Communications, you will play a role tackling child sexual abuse alongside the work of our colleagues across practice, research, policy and training. This is important work - the CSA Centre conservatively estimates that one in ten children will experience some form of child sexual abuse before age of 16, and our ambitious programme seeks to improve the knowledge, skills and confidence of professionals (social workers, teachers, social workers, nurses etc.) in identifying and responding to child sexual abuse. We have already made great progress, but there is much more to be done – and we need your leadership to help us do it!

CSA Centre roles are currently funded until 31 March 2026, in line with our current grant funding arrangements. This will be reviewed in late 2025, as future funding for the CSA Centre from 2026/27 onwards is confirmed.

About us

We are the Centre of expertise on child sexual abuse (CSA Centre). Our aim is to reduce the impact of child sexual abuse through improved prevention and better response. To tackle child sexual abuse we must better understand its causes, scope, scale and impact.

Established since 2017, we are a multi-disciplinary team that is funded by the Home Office, hosted by Barnardo's and we work closely with key partners from academic institutions, local authorities, health, education, police and the voluntary sector. We're proudly independent and our team will challenge any barriers, assumptions, taboos and ways of working that prevent us from increasing our understanding and improving our approach to child sexual abuse.

We bring about change by:

• Collating and analysing existing research, policy, practice and the real experiences of those affected, and filling the gaps we identify with new research, insights and analysis;
• Using that evidence and insight to challenge and improve existing policy and practice, develop new approaches and increase everyone's knowledge and confidence to more effectively tackle the issue.

This role is home based with regular travel required, usually to London.

Salary:

The CSA Centre acknowledges that tackling child sexual abuse can feel challenging but is incredibly rewarding and positive when actively making change. Our open working environment ensures that there is support for all employees, across the team and with access to a therapist, if needed. Please do get in touch if you would like to discuss any aspect of this further.

The salary for this role will range from £65,256 - £69,917 (Full Time Equivalent). Other salaries are shown so that applicants are aware of the progression salaries.

We believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements.

The CSA Centre is committed to having a diverse and inclusive workforce. We actively encourage applications from disabled candidates and candidates from Black, Asian and minority ethnic backgrounds, as they are currently under-represented at the CSA Centre.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Are you a visionary designer and storyteller ready to inspire global audiences?
Do you want to use your creative skills to help change young lives around the world?

Join King’s Trust International – a global charity founded by His Majesty The King to tackle youth unemployment and empower young people to learn, work and thrive. We deliver life-changing programmes in over 20 countries, helping young people build brighter futures.

We’re looking for a Creative Content Manager to lead the design and development of powerful visual and video content that brings our work to life. From compelling social videos and campaign assets to reports and print materials, your work will elevate our global brand, engage key audiences, and amplify the voices of the young people we serve.

You'll play a leading role in:

• Designing creative content across digital and print platforms

• Storyboarding and editing videos that inspire action

• Managing and collaborating with external creatives and suppliers

• Overseeing our global content library (DAM) to ensure assets are accessible, impactful and used effectively

You’ll work closely with an experienced marketing team and creative partners across the world, from the United Kingdom to Nigeria, India to Jamaica. This is a unique opportunity to make your mark at an organisation growing in influence, ambition and reach.

What we’re looking for:

• A strong portfolio demonstrating graphic design and video storytelling skills

• A passion for content that informs, moves and inspires

• Experience managing content pipelines and creative suppliers

• An eye for detail and a heart for purpose-driven work

• Experience working with international or culturally diverse audiences

• Confidence using Digital Asset Management systems or content libraries

How to apply
As part of your application, we’d love to see examples of your creative work. Please include:

• A link to your design portfolio

• Evidence of your video editing work – such as a YouTube or Vimeo link, or social media accounts that showcase your work

Applications without examples of design and video work may be at a disadvantage, so please show us what you can do.

You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges and opportunities. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including implementing an HR software platform and reporting, employee relations case work, safer recruitment, onboarding and offboarding, staff training and development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.

You’ll be happy to manage all aspects of HR and the employee lifecycle, and not be afraid to work autonomously and get stuck in.

Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.

We have a fantastic opportunity for a Deaf Social Care Assistant to join our team!

You will be joining a highly supportive and compassionate team, passionate about supporting people in our community and promoting accessible services.

You will provide a wide range of practical and emotional support, promoting wellbeing for people and their families and/or carers.  Supporting the completion of

wellbeing checks, strength-based reviews, development of assessments and support plans in their homes or across the community.

Delivering a responsive Duty Service that responds to a range of different queries from across the Surrey Deaf Community. You will provide cover for the Deaf Duty service, delivered in person or via Facetime

You will be a confident communicator with British Sign Language (BSL) an ability to work flexibly in the community and have an enthusiastic ‘can do’ approach.

If you love working with people who are Deaf, hard of hearing and deafblind , enjoy the diversity of working in the community, and want to join a great team – this is the job for YOU! 

Sensory Services by Sight for Surrey is an inclusive organisation dedicated to enabling and empowering people who are Deaf, hard of hearing, blind, partially sighted and deafblind. We champion independence, where people thrive in their communities and achieve their aspirations. We are a countywide charity based in Fetcham near Leatherhead.

KNOWLEDGE/SKILLS/QUALIFICATIONS

· Fluent BSL skills

· Knowledge and understanding of working with Deaf, hard of hearing and Deafblind people, or willingness to learn

· Excellent interpersonal skills with the ability to develop rapport with a wide range of people.

· A non-judgemental attitude and the ability to relate to people of all backgrounds.

· Ability to keep accurate and objective records

· Self-motivated to work independently, as part of a team and a wider network.

· Willingness to learn, show initiative and seek out solutions to enquiries from a range of different people.

· Excellent organisational skills

· Competent with the use of databases and Microsoft Office Packages.

· Understand the social model of disability.

We can offer you:

· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays).

· Investment in your development, with training opportunities available.

· Access to an Employee Assistance Programme.

· Pension contributions matched up to 6% using the Pensions Trust.

· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.

· Wide range of training opportunities suitable for your role.

· A growing range of other staff benefits.

· A fun and friendly team!

A Disclosure and Barring Service will be required which we can arrange.

This is an office based role with travel across the county.  You must be able to travel independently across the county on a daily basis for events and forums and to engage with the community, you will often need to transport equipment including banners, fliers and other materials.

Closing Date: 12pm Monday 22nd July 2025

Interview Date: Tuesday 29th July 2025

Applications will be reviewed on receipt.

Here is the link to a BSL Video

Prospectus is delighted to be partnering with a hospitality charity for the recruitment of a Marketing Executive on a full-time, permanent basis. The role offers flexible hybrid working, with time split between home and the charity’s Farringdon office.

The organisation is the hospitality industry’s benevolent charity, dedicated to supporting workers facing hardship. The charity assists those struggling with financial, physical, or mental health challenges in a fast-paced and demanding industry. Following its most successful fundraising year to date, this is an exciting opportunity to be part of a growing and ambitious team making a tangible impact.

The Marketing Executive will play a key role in delivering impactful marketing campaigns, supporting fundraising initiatives, and driving engagement with the charity’s Employee Assistance Programme (EAP). Responsibilities include content creation, social media strategy, campaign execution, and maintaining brand consistency across all marketing materials. The successful candidate will craft compelling messaging, develop case studies, and collaborate with corporate partners to enhance the charity’s brand and outreach. Additionally, they will support high-profile fundraising events, oversee the marketing of the award-winning Invisible Chips initiative, and help grow the EAP’s reach.

The ideal candidate will have experience in marketing and communications, ideally within the charity sector. They will possess excellent writing and storytelling skills, digital marketing expertise, and the ability to manage multiple projects effectively. Strong stakeholder management, an understanding of fundraising communications, and proficiency in social media strategy are also highly desirable.

If this description resonates with you, we encourage you to submit your CV in Word format asap. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. Cover letters are not required at this stage.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are dedicated to supporting you throughout the application process.

Barnabas International is a large family of Christian ministries and charities focused on

giving practical support to suffering, abandoned and persecuted Christians around the

world. The ministry was founded in 1993, and since then, it has funded projects in more

than 100 countries, providing hope and help to millions of our brothers and sisters in Christ.

Some of our key projects include supplying food aid, medical supplies, educational and

vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence,

and support for pastors and church leaders. Barnabas Aid also provides advocacy for

religious freedom, especially for persecuted and suffering Christians.

Barnabas is primarily a Christian ministry and a charity. Employees are expected to

subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed

as being vocational. There is an occupational requirement for applicants to be practising

Christians, who are engaged in their local church, in order to be able to carry out our roles.

Overview of the Regional Coordinator role and the team

The Regional Coordinator plays a vital role in advancing the mission of Barnabas Aid by

building and nurturing relationships with churches, Christian organisations, and

individuals. The role aims to raise awareness, prayer, and financial support for the

persecuted church, fostering a network of engaged supporters and expanding the

organisation’s outreach.

Main duties and responsibilities

Strategy Implementation and Reporting:o Develop and execute regional outreach strategies aligned with organisational

goals.

o Monitor and evaluate engagement initiatives, providing regular updates and

reports.

o Maintain accurate records of engagements and donor activities using internal

systems.

Prayer Mobilisation:

o Host regular prayer meetings (virtual or in-person) for the region.

o Disseminate prayer resources and stay updated on current prayer requests.

o Attend daily organisational devotions in-person or online, unless this is not possible

due to an event or meeting.

Awareness Raising:

o Speak at churches, schools, conferences, and community events to share

Barnabas Aid’s mission.

o Collaborate with churches and Christian networks to organise awareness events

and campaigns.

o Distribute resources and materials to inform communities about the persecuted

church and suffering Christians.

o Network widely and to explore potential partnerships.

Income Generation and Donations:

o Cultivate relationships with potential supporters and donors.

o Plan and execute regional fundraising initiatives, including events and campaigns.

o Encourage financial and other resource donations, ensuring effective donor

stewardship.

Volunteer Development and Engagement:

o Recruit (when possible) train, and mentor volunteers to support outreach activities

providing resources and regular communication.

o Coordinate volunteer activities to align with regional and organisational strategies.

Community Engagement and Networking:

o Build and maintain strong relationships with church leaders, mission committees,

and Christian organisations.

o Collaborate with other Regional Coordinators to share best practices and

coordinate efforts.

o Attend conferences and networking events to expand Barnabas Aid’s reach and

influence.

Event and International Collaboration:o Contribute to planning and attend national conferences, festivals, and events.

o Participate in international trips to meet project partners, witness project impact, to

assist or lead in auditing a project and share insights with supporters and

colleagues.

Operational Flexibility:

o Manage a varied schedule, including evenings, weekends, and extensive travel.

o Ensure tasks are completed efficiently, including additional assignments as

needed.

Other duties:

The above is not an exhaustive list of duties. From time to time, the employee may be

asked or required to carry out other additional tasks, or duties, over and above their usual

day to day activities. Employees are expected to work collaboratively to support the

overall work of Barnabas Aid.

Essential:

o Practicing Christian who is engaged in his/her local church and is committed to

Barnabas Aid’s mission and values.

Essential Knowledge, Skills and Experience: (You will demonstrate strong evidence in the following areas)

o Excellent written and verbal communication skills.

o Strong organisational, multitasking, and problem-solving abilities.

o Proficiency - Microsoft Office Pack including Word, Excel, PowerPoint, Teams and

Outlook.

o General Computer Proficiency - Understanding of file management, navigating

operating systems, and using productivity tools. (creating folders and managing

files in the cloud).

o Experienced in public speaking.

o Full driving licence

Desirable:

o Proven experience in community outreach, church engagement, or related fields.

o Familiarity with digital tools and social media platforms.

o Evidence of further education and an ability to engage diverse audiences.

o Previous church leadership experience is an advantage.

Person specification:

o Effective project management and organisational skills.

o Strong interpersonal and emotional intelligence for relationship building.

o Flexibility and adaptability to changing circumstances.

o Self-motivated with the ability to work independently and meet deadlines.

o Team worker with ability to work alone

o Ability to self-manage with a commitment to time keeping.o Motivated, adaptable and empathetic with a one-team approach and a problem-

solving mindset.

Additional Information:

o This role requires a strong ability to independently manage your time and tasks

effectively.

o Collaborative engagement with other Regional Coordinators and organisational

teams.

o From time to time, additional training, including safeguarding training, may be

required.

o The offer of employment will be subject to the appropriate pre-employment checks

such as references, qualifications, DBS criminal records, and eligibility to work in the

UK.

Barnabas Aid provides our staff with a welcoming and inclusive workplace that enables

everyone to develop and to do their best work collectively and individually. Join us and you