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NFP People, Remote
Circa £16,461 per annum (FTE circa £27,400 per annum)
Posted 1 week ago
Closing tomorrow
RNID, Remote
£37,000 - £40,000 pa plus excellent benefits
Posted 1 week ago
Closing in 6 days
Myeloma UK, Remote
£30,636 - £33,391 per year
Posted 1 week ago
Closing in 6 days
The Royal College of Surgeons of England, London (On-site)
£36,000 per year
Posted 1 week ago
Closing in 2 days
Refugee Council, London (Hybrid)
£39,741 - £42,861 (inclusive of London weighting)
Posted 1 week ago
Closing in 7 days
Construction Youth Trust, London (Hybrid)
£50,000 - £60,000 per year
Posted 1 week ago
Closing tomorrow
Amnesty International UK, London (Hybrid)
Up to £56690 per annum + 35 days holiday (including BH)
Posted 1 week ago
Alzheimers Society, Remote
£33,118 - £36,564 per year
Posted 1 week ago
Page 54 of 70
Remote
£24,000 per year
Part-time (6 hours a week)
Permanent
Job description

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Application resources
Posted by
Planning Aid Wales View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 27 May 2025
Closing date: 26 June 2025 at 12:10
Tags: Advice / Information, Volunteering Management, Customer Service, Engagement / Outreach

The client requests no contact from agencies or media sales.