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Top job
Closing in 2 days
Sovereign Network Group, Hertford (Hybrid)
£40,000 - £45,000 per year
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Posted 1 day ago
Top job
Closing in 2 days
Royal Botanic Gardens, Kew, Kew, Greater London (Hybrid)
£47,000 - £53,000 per annum
As Financial Accountant, you'll be a key member of the Finance team, reporting to the Financial Controller
Posted 1 day ago
Closing in 3 days
A Rocha UK, Brentford (On-site)
£27,000-£28,000 FTE depending on experience, plus 7% employer’s pension contribution, plus £1,000 FTE London Weighting, pro rata
A Rocha UK is seeking a Supporter Relations Officer (Maternity Cover) to join our Engagement Team.
Posted 1 day ago Apply Now
Cardiomyopathy UK, Remote
£28,500 per year FTE ( £17,100 actual)
Posted 1 day ago Apply Now
Closing in 7 days
The Campden Charities, Kensington (Hybrid)
£31,000 - £33,195 per year
Are you seeking meaningful work making a real difference to the lives of individuals?
Posted 1 day ago
Providence Row, E1, London (On-site)
£37,000 - £40,000 per year
Do you have the experience to bring about significant change and improvements in our facilities management?
Posted 1 day ago Apply Now
Closing in 5 days
Centrepoint, London (Hybrid)
£40,517 - £47,377 per year
Brand & Marketing Lead – Bring our story to life and drive engagement through bold, authentic campaigns.
Posted 1 day ago Apply Now
Closing in 7 days
Blood Cancer UK, Holborn (Hybrid)
£66,260 per year
Head of People and Culture
Posted 1 day ago
Closing in 7 days
Medical Research Foundation, Farringdon (Hybrid)
£61,000 - £65,000 per year depending on experience
We are looking for a dynamic, forward-thinking Head of Research Funding to join us on a one-year maternity cover.
Posted 1 day ago
Closing in 6 days
The Children's Trust, KT20, Tadworth (Hybrid)
£57,015 per annum or £45,612 pro rata 0.8 FTE
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office.
Posted 1 day ago Apply Now
Ol Pejeta Conservancy UK, Remote
£50,000 - £55,000 per year
This role will grow the value of funding from large trusts and foundations globally, corporate foundations and institutional funders.
Posted 1 day ago
Peaches Womb Cancer Trust, Remote
£25,000 - £35,000 per year
Peaches is a national charity working to improve the lives of everyone affected by womb cancer. We need you to help us spread the word.
Posted 1 day ago Apply Now
Closing in 7 days
UK National Commission for UNESCO, London (Hybrid)
£30,000 per year
Would you like to help deliver a ground-breaking project with the UK’s UNESCO Designations?
Posted 1 day ago
Page 10 of 70
Hertford, Hertfordshire (Hybrid) 17.78 miles
£40,000 - £45,000 per year
Full-time
Temporary (12 months)
Job description

We have an opportunity for a Customer Service Operations Manager, to join the team at SNG on a fixed term basis for 12 months.

You'll be based from our office in Hertford, combining office and home working to ensure a positive work/life balance. 

The starting salary is £40,000 - £45,000 depending on experience.

The Role

As a Customer Service Operations Manager you'll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources. 

You will lead customer services through a period of transformational change to ensure the centre-led approach is embedded and consistently delivers a great customer experience across all channels.

Your responsibilities will include:

  • Driving continuous improvement across Customer Services in line with best practice and delivering tangible benefits to the customer and the business
  • Optimising customer contact across each channel, through a focused approach in meeting customer demand
  • Ensuring the team deliver to KPI's in line with the business and customer needs resulting in an exceptional customer experience
  • Managing the Customer Contact team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
  • Ensuring clear and consistent data is captured relating to customer queries in line with GDPR guidelines, and using any data trends to support business decisions and continuous improvement

What we're looking for

You should have previous experience in a similar role, and be able to demonstrate experience of leading large customer services teams in a multi- channel environment.

You'll also need:

  • The ability to inspire, support and develop others to optimise their performance
  • Experience in improving productivity performance and enhancing processes
  • Evidence of excellent customer service achievements in a delivery environment
  • Strong stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
  • Excellent communication, interpersonal & influencing skills
  • A track record of meeting deadlines and working effectively with others

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

We have some great benefits at SNG, including: 

  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary 
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Application resources
Posted by
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Refreshed on: 23 October 2025
Closing date: 26 October 2025 at 13:35
Job ref: 7336
Tags: Customer Service, Housing, Operations, Customer support

The client requests no contact from agencies or media sales.