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Closing in 2 days
The Royal British Legion, London (On-site)
£43,136 to £46,272 per annum (Inclusive of London Supplement)
Posted 1 week ago
Closing in 5 days
Turn2us, Farringdon (Hybrid)
£32,623 per year
Posted 1 week ago
Closing tomorrow
Start Network, London (On-site)
£22,554 - £23,641.2 per year
Posted 1 week ago
Blue Marine Foundation, London (Hybrid)
£45,000 - £55,000 per year
Posted 1 week ago Apply Now
Closing today at 23:30
Unfold, London (Hybrid)
£28,000 - £30,000 per year
Posted 1 week ago Apply Now
Closing in 6 days
King George & Queen's Hospitals Charity, Romford (Hybrid)
£55,000 - £60,000 per year
Posted 1 week ago Apply Now
TPP Recruitment, London, England (Hybrid)
£24 - £26 per hour
Posted 1 week ago Apply Now
Closing in 7 days
Challenge Partners, Finsbury Park (Hybrid)
£31,625 - £34,106 pro-rata (depending on experience and FTE)
Posted 1 week ago
Page 52 of 70
London (On-site) 1.85 miles
£43,136 to £46,272 per annum (Inclusive of London Supplement)
Full-time
Permanent
Job description

About The Role

We’re looking for a highly experienced and motivated Supporter Care Manager to lead our brilliant Supporter Care Team. In this role, you’ll make sure every supporter who contacts us receives a positive, professional, and memorable experience. From handling donations and enquiries to managing complaints and ensuring we meet our service standards, you’ll take ownership of delivering a high quality service that makes a real difference to how people feel about supporting us.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll oversee the day-to-day running of the Supporter Care function, driving efficiency, consistency, and care in everything we do. Working closely with colleagues across fundraising and beyond, you’ll help refine our processes, improve supporter journeys, and ensure feedback is acted on. It’s a role that combines leadership, strategy, and hands on delivery, perfect for someone who enjoys variety and isn’t afraid to challenge the status quo to make things better.

As a people-focused manager, you’ll build a supportive and inclusive environment where every team member can grow and thrive. You’ll lead by example, ensuring your team feels motivated, empowered, and clear on how their work contributes to the wider success of the organisation.

If you’re passionate about delivering outstanding customer care, love motivating others, and want to use your skills to lead a team that truly makes a difference, we’d love to hear from you.

You will be contracted to our London hub with a minimum expectation of two days per week working in person at the Hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 27th October 2025
Interview Dates: 3rd and 4th November 2025

Posted by
The Royal British Legion View profile Organisation type Registered Charity Company size More than 1000

We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through

Posted on: 10 October 2025
Closing date: 25 October 2025 at 01:00
Job ref: 0816
Tags: Fundraising