Location: Home based - South Wales
Department: Service Delivery
Salary: £32,460 plus £2,500 car allowance
Hours: 35
Contract Type: Permanent
We are RABI – the farmers charity.
RABI support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, we’ve delivered around £250 Million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits.
Together, we’re on a journey to help shape a future our farmers deserve.
Key Purpose:
To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for support.
Key Responsibilities:
- Provide high quality information, advice and guidance in an empathetic and professional manner.
- Conduct a holistic needs assessment for each service user according to their individual circumstances.
- Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
- Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
- Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
- Collaborate with other agencies/service providers who can offer additional support options.
- Liaise with partners, ensuring that agreed actions are followed up.
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
Person Specification:
Essential
- Fluent Welsh language speaker.
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
- Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Excellent problem-solving and critical thinking abilities, particularly in complex situations
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution focussed.
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care.
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-222691
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Engagement Lead
About Charity Right
At Charity Right, we are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
You’re not here just to talk at people you’re here to build with them.
As Community Engagement Lead, you’ll lead our communications across owned channels website, email, social, and SMS and bring our products and campaigns to life both online (80%) and offline (20%). You’ll manage the comms calendar, build and engage our supporter tribes, and develop and nurture relationships that drive both meaning and momentum.
From co-leading our TEDx-style “Rightio” events to firing off community polls and storytelling threads, you’ll shape the way our community connects, feels, and supports. You’re the heartbeat of conversation and the guide behind every message we send.
Key Responsibilities
Strategic Messaging & Community Planning
- Lead the communications calendar—ensuring every campaign, product, and moment is messaged clearly and cohesively.
- Build storytelling strategies for different community types: cause-driven, emotional, spiritual, and humour-led audiences.
- Ensure messaging builds brand affinity, drives engagement, and primes for action.
Owned Channels: Website, Email, Social & SMS/Whatsapp
- Regularly update our WordPress website keeping copy fresh, compelling, and campaign-aligned.
- Plan and deliver supporter emails and SMS that deepen trust and inspire action.
- Use social media to connect and converse not just broadcast tailored to platform-native behaviour.
- Ensure tone, timing, and message consistency across all owned channels.
Community Building & Engagement
- Cultivate and grow digital communities through comments, DMs, WhatsApp groups, and niche platforms like Discord or Reddit.
- Elevate community voices and UGC so the movement is shaped by those within it.
- Spot trends, cultural shifts, and mood changes and adapt communication accordingly.
Offline Presence & Integration
- Co-lead and host in-person “Rightio” masterclasses and community roundtables capturing stories and feeding them into digital comms.
- Travel across the UK to events so being mobile and adaptable is essential.
- Bridge the gap between digital and physical experiences, turning real moments into powerful online content.
Cross-Functional Collaboration
- Collaborate with Product and Digital teams in Marketing, and with Partnerships and Programmes across the organisation.
- Brief designers, support campaign planning, and align supporter journeys across departments.
- Monitor channel performance and community feedback, reporting back learnings and areas for optimisation.
Success Indicators
- Growth in active community engagement across social and messaging channels
- Improved supporter retention through higher email open and click-through rates
- Consistent use and sharing of user-generated content across campaigns
- Strong turnout and positive feedback from community-led events
- Steady growth in followers, subscribers and opt-ins across digital channels
Essential Skills and Experience
- A natural communicator online and in person with storytelling instinct and social intelligence.
- Experience managing digital communities and cross-platform content calendars.
- Copywriting strength across formats from IG captions to web pages to supporter emails.
- Cultural fluency aware of trends, tones, and the emotional heartbeat of your audience.
- Able to attend UK-based events as needed.
Desirable Skills and Experience
- Experience in campaign or comms roles within a cause-based or values-led space.
- On-camera confidence or event hosting ability.
- Background in supporter engagement, public storytelling, or grassroots organising.
Employment Type: Permanent, Full-Time
Location: London Based | Remote Working
Salary: £29,00 - £33,000 per annum, depending on experience
Reports to: Digital Growth Manager
Registered Charity
11 - 20
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You drive the digital engine: paid media, smart automation, and razor-sharp optimisation. Own the flow, reach, traffic, conversion and bring more supporters into the cause. You're the architect of growth.
As Digital Growth Manager, you’ll lead our digital performance strategy across paid media, funnel optimisation, supporter journeys, and CRO. You’ll manage multi-channel campaigns across Meta, Google Ads, YouTube, TikTok and beyond maximising ROI on a lean budget while scaling impact.
You know how to build journeys that move people across awareness, engagement, and giving and use data to drive every decision. From GA4 dashboards to A/B testing, from ad variants to AI automations, you live for insight and action. You’ll own digital budgets, shape full-funnel strategies, and make every pound stretch further.
If ROAS, CTRs, and conversion lifts make your heartbeat faster….. you’re our kind of marketer.
Key Responsibilities
Performance-Led Growth Strategy
- Drive measurable supporter acquisition, engagement, and retention across digital channels.
- Optimise marketing funnels for conversion across landing pages, forms, email journeys, and remarketing.
- Test, learn, and scale what works applying a performance mindset to everything from ad variants to user flows.
Paid Media Campaigns
- Plan and manage digital campaigns across Meta (Facebook/Instagram), Google Ads, YouTube, TikTok, and other emerging platforms.
- Execute campaigns focused on donor acquisition, lead generation, and income growth.
- Monitor and improve ROAS with agility, creativity, and cost-efficiency on a lean nonprofit budget.
Data & Analytics
- Use GA4, Meta Business Suite, and dashboards to analyse behaviour, report performance, and inform decisions.
- Run A/B tests, track CTRs/conversions, and apply insights to continually refine digital performance.
- Integrate CRM/email journey data with paid media for a full-picture view of campaign effectiveness.
Supporter-Facing Journey Design
- Understand and align messaging across the full donor lifecycle from acquisition to retention.
- Work closely with Product, Digital, Partnerships, and Programmes teams to maintain consistent messaging across every touchpoint.
- Collaborate on landing page optimisation, lead nurturing sequences, and re-engagement strategies.
Digital Budget & Strategy Ownership
- Develop and manage paid media budgets, allocating spend based on channel performance and campaign needs.
- Forecast campaign ROI and contribute to broader strategic planning around supporter growth and digital reach.
- Apply attribution insights to demonstrate digital’s impact on income and supporter value.
AI & Automation Integration
- Use AI tools for automation, campaign testing, variant creation, and supporter journey improvements.
- Confidently integrate AI-generated content/ad formats without compromising on tone or brand quality.
Cross-Team Collaboration
- Partner with in-house creatives, agencies, and freelance teams to execute campaigns with precision.
- Brief clearly, feedback constructively, and keep timelines tight across stakeholders.
What You Bring
- Proven experience running paid digital campaigns with a clear performance track record.
- Fluent in ad platforms, analytics, A/B testing, and funnel design.
- Strong grasp of audience segmentation, CRO, and lifecycle marketing.
- A strategic thinker who thrives on measurable growth, not just creative flair
- Alignment with our mission and values—you know why child hunger must end.
Bonus Skills (Nice to Have)
- Experience in charity or cause-based marketing.
- Familiarity with Mailchimp or equivalent marketing tools.
- Campaign experience during Ramadan, Dhul Hijjah, or with culturally attuned messaging.
- Previous line management or team leadership exposure.
Registered Charity
11 - 20
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.
The client requests no contact from agencies or media sales.