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International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted today
Top job
Closing in 7 days
The Sick Children's Trust, London (Hybrid)
£32,500 - £35,000 per year
Finance Officer to join a small friendly team on a fixed term contract, based in London with hybrid working available
Posted today Apply Now
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Closing in 7 days
The UK Committee for UNICEF (UNICEF UK), Stratford (Hybrid)
£40,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Graphic Designer in the Creative Team.
Posted today
Top job
Closing in 6 days
The Baytree Centre, SW9, London (On-site)
£28,000 - £35,000 per year Pro-rated salary - £22,400 - £28,000
Join us to engage our women, supporting them to identify and achieve their aspirations for themselves and for their families.
Posted today
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Closing in 7 days
Royal Star & Garter, Twickenham (Hybrid)
£32,000 per year
Join us as a Marketing Officer to deliver multi-channel campaigns, digital content, and engaging creative materials.
Posted today Apply Now
Your Place, Canning Town (On-site)
£32,240 - £38,480 per year
We're looking for a Migrant Housing Move On Specialist to join Your Place!
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Brightside, Remote
£28,860 - £32,300 per year
Seeking a community-focused individual to support our digital mentoring platform and strengthen engagement with young people and volunteers
Posted today Apply Now
Age UK Lambeth, London (On-site)
£13.85 per hour
Join Age UK Lambeth as our Office Administrator & Customer Advisor – help older people live well and keep our office running smoothly.
Posted today Apply Now
Balance (Support) CIO, Greater London (On-site)
£24,369 per year based on a 25 hour working week
Seeking an experienced catering professional with the skills to lead a new kitchen development project in our community garden and nursery
Posted today
Hospice UK, London (Hybrid)
£22,000 per annum based on 2 days/14 hours per week (FTE £55,000 per annum)
Bring strategic insight and expertise to how we help hospices improve their support for people facing financial hardship at the end of life.
Posted today
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Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.