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Top job
SSAFA, Remote
Up to £28,080
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need.
Posted today
Top job
Closing in 6 days
Dogs Trust, London (On-site)
£50,225 per year + benefits
Posted today
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UnLtd - the Foundation for Social Entrepreneurs, Remote
£32,099 - £33,788 per year + £3,367 London weighting (if applicable)
As a Researcher at UnLtd, you will be responsible for a range of research and evaluation activities on key programmes and projects.
Posted today
Top job
Actors' Trust, London (Hybrid)
£38k per year FTE (£30k for 4 days per week)
Seeking an energetic and enthusiastic individual with experience of digital marketing to support the acting and stage management community
Posted today
Carers UK, SE1, London (Hybrid)
£36,000 pro rata/£45,000 FTE inclusive of ILWA
Posted today
Coin Street Community Builders Ltd., London (On-site)
£28,110 - £29,172 per year
How would you like to work with nursery age children and help inspire the next group of Coin Street champions?
Posted today
Lord's Taverners, London (Hybrid)
£38,000 - £42,000 per year
Posted today Apply Now
BASIC (British American Security Information Council), Remote
£27,810 - £41,200 per year
Posted 1 day ago
Infection Prevention Society, Remote
£42,400 per annum (£53,000 FTE)
Shape commercial strategy for leading infection prevention charity. Build partnerships, develop courses, drive growth. 4 days/week.
Posted 1 day ago
Venn Group, Remote
£60,000 - £65,000 per year
Posted 1 day ago Apply Now
The Royal Marsden Cancer Charity, Chelsea (Hybrid)
£85,000 - £90,000 per year
Join us as our new Deputy Associate Director of Philanthropy and play a pivotal role in supporting life-saving cancer research and care.
Posted 1 day ago
Page 3 of 56
Remote
Up to £28,080
Full-time
Permanent
Job description

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 28 January 2026

Posted by
SSAFA View profile Organisation type Registered Charity Company size 101 - 500

Our vision A society in which the Armed Forces, veterans and their families can thrive.

SSAFA logo Play
Posted on: 18 December 2025
Closing date: 17 January 2026 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work