Entry level jobs in leicestershire

Project Operations Manager

Our client is a user-led pan-disability charity operating primarily in Buckinghamshire. They are a successful, dynamic and influential charity, focused on supporting disabled people by fixing the biggest issues facing them. They aim to build a world which is Fair4All, including disabled people.

Position: Project Operations Manager
Salary Range: £31,000 - £34,000 FTE depending on experience
Hours: 37.5 hrs/week
Location: Remote working
Reporting to: Chair of Trustees
Benefits: Company Pension Scheme, standard holiday entitlement, flexible working

The role:

The primary purpose of the Project Operations Manager role is to provide leadership to ensure that their project work is delivered successfully, to agreed targets, on time and within agreed budgets.

Responsibilities:

• To take charge of and lead their projects, and the staff and volunteers working on them. Ensure project work is delivered successfully, to agreed targets, on time and within agreed budgets. This includes project reporting, overseeing and managing website, media, online and other communications activities related projects, and managing project budgets.
• Contribute to the development and delivery of their Operational Plan.
• With the Trustee Board and grants team, support the revival of appropriate dormant projects and the creation of new projects. Contribute to and endorse grant applications and ensure funder targets and goals are met.
• Establish and maintain collaborative and positive working relationships with their Trustees and key staff.
• With the Support Manager, positively influence the culture within their to ensure it remains an inclusive, diverse and effective working community and continue the charity’s policy of highly supportive and positive management of staff and volunteers, ensuring that their Values are upheld.
• Contribute to ensuring effective welfare and safeguarding policies are in place that are understood and regularly communicated to volunteers and employees.
• Ensure they deliver excellent customer service, so that service users, external organisations and partners receive high-quality service and support; and ensure any complaints or issues are managed promptly and satisfactorily resolved.
• Represent them and their projects internally and externally.

About you:

They are seeking an experienced charity operations and/or projects manager who can bring skills, expertise and knowledge into their rapidly expanding charity.

Essential skills and experience:

• Previous experience of successfully managing UK charity or not-for profit projects and/or services, including financial and budgetary controls.
• A track record of proactive success in achieving project and service goals and outcomes.
• Previous experience of successfully managing staff and, ideally, volunteers.
• A proven ability to effectively plan and manage a mixed portfolio of tasks and activities, including managing your own time effectively.
• A track record of personal learning and development, adapting to changing circumstances, and proactively meeting challenges.
• Strong personal commitment to diversity and inclusion including the social model of disability. Must be able to work effectively with disabled people with all types of impairment.

Desirable skills and experience:

• Understanding impairments including neurodiversity, mental health, sensory loss, long-term conditions and physical disabilities.
• A highly supportive management style which removes barriers for disabled staff and volunteers to allow them to work in ways which are most effective for them.
• Knowledge of project management tools.

About them:

Our client works by permanently removing barriers facing disabled people and finding answers to the big issues facing them, alongside helping individuals. Their projects and partnerships deliver unique and lasting change and effective support that helps nearly all the 41,000 disabled people in Buckinghamshire – plus many beyond their county.

Uniquely, they are mainly voluntary charity. They have over 150 volunteers, mostly disabled people, supported by a small staff team, who themselves run their projects and services. Many of their volunteers are jobseekers or needing help to move forward in their lives and they actively support them by the way we work.

How to apply: Please submit a CV with a covering letter (of no more than 500 words) setting out how you meet the person specification for the role.

You may also have experience in the following roles: Operations Manager, Project Manager, Charity Operations Manager, Programme Manager, Service Delivery Manager, Operations Coordinator, Project Coordinator, Charity Project Manager, Non-Profit Operations Manager, Service Operations Manager, etc.

REF-222 041

Salary: £18,731 pro-rata including holiday pay, based on a working pattern of 30hrs/week across 4 or 5 days, and 39 weeks/year. £26,700 FTE
Location: Homebased with travel within West Midlands (mainly Wolverhampton and Telford)
Hours: 30hrs a week, working term time only (39 weeks/year). The hours and days of coverage may be negotiable for the right candidate and experience.
Contract: Permanent
 
An ideal opportunity if you enjoy working with young people and want to help them be the best they can be.
 
Flexible and rewarding position within a dedicated and supportive team, working together to develop teamwork, leadership, and employability skills that inspire the next generation to aim high.
 
Are you looking to join an exciting organisation that truly making a difference?
 
The Jon Egging Trust are seeking a highly motivated individual with experience of working with young people, to plan and deliver inspiring teamwork, leadership and employability programmes in the West Midlands. The role involves liaising with school staff, local partners (including the Military and local businesses) and volunteers to ensure programmes meet the needs of our young people and is supported by the Regional Manager, Midlands. You will be joining a fantastically motivated and committed team of workers who are all passionate about improving the lives of young people through our specialist youth programmes.
 
The successful candidate will be based from home with a requirement to travel to partner schools and business sites in and around Wolverhampton and Telford. Fuel expenses are paid and travel time is included as part of working hours. Working with secondary schools to provide early support programmes, core delivery time is usually within the school working day and during school terms only. All other working hours can be managed with flexibility by the post holder to ensure that all administrative tasks are completed as required.
 
Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch. 
 
About the Jon Egging Trust (JET)
 
At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
 
Our benefits package includes:

• Flexible working
• Enhanced annual leave
• Homeworking allowance
• Occupational pension scheme
• Occupational sickness scheme
• Special paid leave provision
• Enhanced family leave

 
Child and adult at risk protection policy statement
 
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
 
To apply
 
Please complete our online application form.
 
The closing date is Sunday 6th July 2025 at 23.30 hrs
 
Formal Interviews to be held via Teams plus an in-person session delivery at one of our partner schools in West Midlands week commencing 14th July 2025, location to be confirmed.
 
Please note:
 
Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.
 
To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role.
 
As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy.
 
On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.
 
Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.
 
The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.
 
REF-222045

Are you passionate about music, inclusion and making a real difference?  The OHMI Trust is looking for someone to lead our Instrument Development programmes.  The heart of our mission is to make music truly inclusive for people with physical impairments and in this role you will be driving forward the development and delivery of adapted musical instruments.  It is creative, purposeful work and we are looking for someone who cares deeply about the impact that music can have.

Our team is looking for someone who lives and breathes our passion as much as we do and will put the work (and the miles) into bringing our mission to life. You will do this through:

• Developing a strategic approach in how we can increase the range of instruments and supportive apparatus available, working with instrument makers and technologists where necessary. 
• Identifying potential entrants for our OHMI Competition, which is where we challenge developers and instrument makers to adapt or create instruments that can be played without the use of one hand and arm.
• Supporting our OHMI Music-makers, a project that works with partner organisations to bring music lessons to individual students or a whole class by providing adapted instruments.
• Making sure we are communicating with our funders and Board of Trustees about our progress and impact.

And as a key member of the team, you will support us in promoting our great work at various key conferences and workshops.

No two days look the same here at the OHMI Trust, but a week could look like this:

· Arranging meetings with student groups working on instrument related engineering projects.

· Joining an online meeting to develop the strategy for overcoming a specific instrument production challenge.

· Writing an application for funding towards the next instrument/piece of equipment that is needed.

Hours: 18.75 per week, but flexible. Some weekend and evening work will be expected, as circumstances and opportunities require. This post is subject to a 6-month probation period.

Location: flexible within the UK – this is a home/remote working role but there will be travel throughout the UK and there is an advantage in being located within easy commuting distance of the West Midlands, where the rest of the staff are currently based.

Deadline for application: 5pm 4th July.  Interview date: 23rd July in person.

Accountable to: OHMI's General Manager and, through her, the Board of Trustees

What we are looking for:

Essential

• A passion for improving inclusion in music-making, including an understanding of the barriers to participation for those with physical disabilities
• Strong organisational skills, including an ability to prioritise workloads effectively, manage multiple tasks and work flexibly as part of a team
• Excellent communication skills, written and verbal, with the ability to adapt style and content to a range of different audiences and contexts
• Familiarity with standard office software (e.g. Microsoft Word and Excel) and an ability to build knowledge of new systems effectively
• Willingness and ability to travel throughout the UK as required for the job (travel expenses covered)

Desirable

• Technical skills - experience of working with instrument makers, designers or manufacturers
• Disability confident - experience of working with people with physical disabilities

If this role sounds like a great fit for you, we would love to hear all about it!  Tell us why you are interested and what skills you can bring to this position by sending a written statement along with your CV to Rachel Wolffsohn.  We will be holding in person interviews on 23rd July in Birmingham so please hold that date in your diary. 

You can find out more about us and our work on our website and if you have any questions about the position, please get in touch with Rachel.

We are a Disability Confident Committed employer and as such commit to offer an interview to all disabled candidates who meet the Essential criteria.

About Pathfinders Neuromuscular Alliance

Pathfinders is a user-led charity run by and for people living with muscle-weakening conditions. We support disabled people and those who employ personal assistants (PAs) through peer support, information, training, and advocacy. We believe in the power of lived experience and centre disabled voices in everything we do.

About the Role

We are looking for a highly organised and motivated Project Coordinator to lead the delivery of an exciting new learning and development project for individual employers and personal assistants. The project will support people who employ PAs through direct payments and their PAs to develop the knowledge and skills they need through videos, peer-led training, discussion sessions, and case studies.

You will oversee the planning, coordination and delivery of the project, ensuring activities run smoothly, are well-attended, and meet the needs of learners. You’ll work closely with people with lived experience of employing PAs, guest speakers, partner organisations, and the wider Pathfinders team to deliver high-quality, accessible training and resources.

We will prioritise applications from people with lived experience of employing PAs, or who have supported others to do so.

Key Responsibilities

• Coordinate the delivery of the training project, including scheduling and facilitating sessions, managing communications, and tracking progress against objectives.

• Work with Pathfinders staff, guest speakers and people with lived experience to produce a series of bite-sized training videos for PAs and employers.

• Organise and support delivery of:

  • Fortnightly peer-learning sessions for PA employers

  • Monthly case study sessions for PAs

  • Monthly “Train the Trainer” classes for employers

• Engage and support participants, including managing bookings, sending reminders, and providing follow-up information.

• Promote the project in collaboration with our communications team and external partners, including disability charities, PA networks, and local authorities.

• Gather feedback, measure impact and contribute to reporting for the funder.

• Support participants to access additional training opportunities (e.g. SfC resources, the Individual Employer Fund, local training).

• Ensure accessibility and inclusion are embedded in all activities.

Person Specification

Essential:

• Strong project coordination skills and the ability to manage multiple activities simultaneously

• Excellent communication and people skills – confident talking to diverse audiences including disabled people, PAs, professionals and partner organisations

• A clear understanding of the challenges and responsibilities of employing personal assistants

• Good digital skills and confidence using online platforms like Zoom, Google Drive, Microsoft Office and social media

• Ability to work independently, manage time effectively and meet deadlines

• Committed to inclusion, accessibility and user-led values

Desirable:

• Lived experience of employing PAs or supporting someone who does

• Lived experience of a muscle-weakening condition 

• Experience creating or coordinating learning content or training sessions

• Experience working in the disability, health or social care sector

• Knowledge of direct payments and personalisation in adult social care

Timeline:
The closing date for this role is 7th July, with interviews to be held between 14th-18th July. 

Job Title: Training and Development Officer

Location: Home-based, covering the South

Salary: £26,000 (pro-rata), you’d get £17,820 (gross)

Hours: 29.6 hours to be worked flexibly over 4 days

Contract: fixed-term to end of March 2028, Term Time Only

About us:

Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.

We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.

 

What you’ll be doing:

As a Training and Development Officer, you will be working directly with teachers and other education staff supporting their journeys in taking curriculum learning and play outside and to utilise their school grounds. You will deliver LtL’s training and projects within diverse communities across a significant geographical area. This role is part of our exciting new climate change education initiative. It is essential that you are able and willing to travel across the South of England and throughout the UK, including overnight. For more details of the role see the Key Responsibilities document.

 

What you’ll need:

· To be based in Hampshire/Hampshire borders

· To be able to cover early evening training sessions throughout the area this role covers

· Experience of delivering projects with diverse communities

· Experience of training and advising educational staff in primary or secondary schools.

· Experience of delivering outdoor nature-based and curriculum linked learning activities

· A passion for nature

· Experience of producing written materials; educational resources, reports, and similar project related communications

· Competent IT skills (particularly Microsoft Office, Teams and Outlook)

· Excellent planning and organisational skills with the ability to manage and deliver a varied workload

· Excellent problem-solving skills and ability to find creative solutions

· Good interpersonal skills

· An understanding of the role safeguarding plays in education

· Ability to work from home or suitable office-type venue

If you don’t have all of the above but feel it could be the role for you, talk to us!

 

What we offer:

· Flexible working

· Holiday, 28 days + bank holidays + a “birthday gift” day

· Laptop, phone and all travel & subsistence expenses

· Family & carer friendly policies

· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package

· Sick pay

· Pension scheme – 5% employer contribution

· Subsidised Christmas meal

· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.

We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 6 out of the 11 from the “what you need” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.

We are happy to support with any reasonable adjustments that are needed within the recruitment process.

We're looking for someone to be the regional representative for Crimestoppers in the Avon and Somerset area, with specific responsibility for;

• Creation and delivery of local/county/regionally specific crime-based campaigns in partnership with law enforcement agencies, local committees and volunteers.
• Coordination of cross border and national activity in support of ROCU’S, the NCA and other bodies such as the GLAA.
• Identifying and maximising funding opportunities for our charity including RM post, campaign activity, Fearless workers and for Business Development.
• Enabling volunteer committees to develop so they can operate effectively and achieve their full potential.
• Act as Crimestoppers spokesperson for the region covered, regarding media interviews.

Criteria

Essential

• Project management i.e. scoping planning, implementation and delivery of projects
• Budget management experience
• Ability to spend time away from home to meet the needs of the role.
• Ability to work unsociable hours in line with the needs of the role.
• Ability to work to tight timescales, and to work within pressurised time critical and decision-making scenarios.

Desirable

• Experience of working with the commercial/ statutory sector in relation to campaigns/ media.
• Experience of working with volunteers and the third sector.
• Ability to liaise with senior and junior management within organisations to delivered relevant outcomes.
• Basic knowledge of policing practice.
• Experience of lone working

Please submit a CV and covering letter expressing your interest in the role.

Lead Youth Worker

Do you believe in inclusion, empowerment, and the power of fun? Are you a natural leader who’s passionate about supporting young people with disabilities and/or autism to thrive?

We’re looking for a friendly, motivated, hands-on Lead Youth Worker to join our exciting Youth Groups project, supporting young people aged 7–19 in small and large group settings.

Position: Lead Youth Worker

Salary: £24,000 or £24,500 - £25,175 depending on experience FTE

Location: Peterborough

Hours: 37.5 hours per week, 30+ hours would be considered for the right candidate (Saturday availability will be required)

Contract: Permanent

About the Role

This is a brilliant opportunity to make a real impact, lead creative and therapeutic activities, and grow within a supportive organisation that values your energy and ideas.

As Lead Youth Worker you’ll:

• Lead and inspire a team of youth workers in a group setting
• Take the lead in sessions, helping to plan and deliver inclusive, creative, and engaging activities
• Deputise for the Manager when needed, supporting with project development and delivery
• Ensure safety and wellbeing of children and young people at all times
• Build positive relationships with young people, families, and professionals
• Keep clear records, contribute to person-centred plans, and help report progress and stories of change
• Represent the organisation at meetings with families, professionals, commissioners, and trustees
• Be hands-on, fun, and proactive, always ready to try something new!

About You

We are looking for someone who is:

• A natural people person– friendly, approachable, empathetic, with a great sense of humour
• Organised and reliable- good time-keeping and communication skills are a must
• Experienced in working with disabled young people or those with learning difficulties/autism
• A confident team player, who also works well independently
• Flexible, fun, and up for a challenge!
• Passionate about inclusion and supporting every young person to thrive

You should also have:

• A Level 3 or above qualification in Health and Social Care (or related field)
• Experience of safeguarding children and vulnerable people
• A good level of computer literacy and confident written communication
• Willingness to undertake an Enhanced DBS check

Why Join The Team?

• Supportive and passionate team who care about what they do
• A role full of variety, creativity, and opportunity
• Regular training and development opportunities
• A growing organisation where your ideas are valued
• Chance to really make a difference in young people’s lives, and have fun while doing it!

About the Organisation

The charity is a UK-wide voluntary organisation based in Warwickshire, dedicated to building inclusive communities founded on justice, advocacy, empowerment, and friendship. They specialise in supporting individuals of all ages who are isolated or at risk of exclusion, pioneering Circles of Support, Independent and Collective Advocacy, Person-Centred Planning, and full participation in mainstream life.

Other roles you may have experience of could include: Senior Youth Worker, Youth Services Coordinator, Youth Program Manager, Youth Engagement Lead, Youth Development Officer, Youth Work Team Leader, Youth Services Supervisor, Youth Projects Lead, Youth Work Coordinator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Ancient Tree Forum (ATF) is seeking a motivated and organised Technical and Engagement Officer to join our small, friendly and flexible team. This is an exciting opportunity to contribute to a charity dedicated to safeguarding the UK’s ancient and veteran trees, along with their wildlife, heritage and cultural values. 

This role is vital to achieving our strategic outcomes by providing expert technical advice, supporting and collaborating with the Technical Advisory Panel to develop authoritative guidance and publications. You will act as a key contact for public and stakeholder enquiries and contribute technical expertise to ATF’s communications across our website, newsletter, social media and press activity. 

You will engage with sector networks, collaborate with partners and support strategic messaging. This role will help strengthen the charity’s visibility and impact in ancient and veteran tree conservation and protection. 

The Talent Set are delighted to be working with Northamptonshire Health Charity to find their Senior Legacy & In-Memory Officer.

The charity offers a flexible working environment, with hybrid working 2-3 days per week from their offices. Northamptonshire Health Charity has 2 offices, one in Northampton adjacent to Northampton General Hospital, and one in Kettering on the Kettering General Hospital site.

As Senior Legacy & In-Memory Officer, you will help to shape a brand-new area of strategic growth for Northamptonshire Health Charity. This is a unique opportunity to support in building our legacy giving and in-memory fundraising programmes from the ground up. You’ll work alongside the Head of Fundraising to create meaningful pathways for supporters to leave a lasting impact, whether through gifts in Wills or by celebrating and honouring their loved ones.

You’ll help to implement campaigns, supporter journeys, and events like Make a Will Month, while nurturing relationships with donors, families, and NHS staff. You’ll also work on growing the use and income of our online tribute platform, MuchLoved.

Key Responsibilities:

· Contribute to the design and delivery of a compelling legacy fundraising programme, building a strong and sustainable legacy pipeline.

· Help to develop in-memory fundraising strategy and supporter journeys, with the aim of increasing income through tribute funds.

· Day-to-day management and promotion of their MuchLoved tribute platform, ensuring families receive exceptional support and the tool is well utilised.

· Collaborate closely with the fundraising and marketing teams to integrate legacy and in-memory giving across campaigns and communications.

· Provide thoughtful, compassionate stewardship to all legacy and in-memory supporters, recognising their generosity with care and respect.

Person Specification:

· Experience in fundraising or a sector relevant to the role (e.g., financial planning, legal services, bereavement support), with an understanding of legacy and in-memory giving and the ability to build trusted, empathetic relationships.

· Awareness of legacy fundraising principles, with a willingness to develop a legacy pipeline and supporter journey strategy with support and guidance.

· Strong written and verbal communication skills, with the ability to produce clear, sensitive, and engaging content for supporters.

· Good interpersonal skills, with the confidence and empathy to connect with donors, families, and professional contacts in a respectful and compassionate way.

· Experience supporting or delivering fundraising activity, ideally including events, tribute funds, or in-memory giving, or a demonstrable interest in developing in this area.

· Well-organised and able to manage multiple priorities, with a proactive attitude and good attention to detail.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

Job Title: HR Manager

Line Reports:  Interns and secondments to People Team

Location: Flexible, hybrid, with some travel required to our offices (London, Manchester or Birmingham)

Salary:  £32,500-38,500 (£35,000-41,000 in London)

Hours: Full-time 37.5 hours per week, open to flexible working

Contract: Permanent

Overall purpose

Reporting to the Director of People, the HR Manager will take responsibility for the operational delivery of Breaking Barriers’ key People and HR activities and initiatives. You will have a strong knowledge of all aspects HR and provide proactive, practical support on day-to-day operations as well as leading strategic HR projects. A keen understanding of Diversity, Equity & Inclusion (DEI) in the workplace and employee wellbeing is an advantage.

This role is essential to ensure we continue to be an effective, inclusive and people-led organisation. Your role will be vital in making sure Breaking Barriers is and continues to be a great place to work for its staff.

You will deliver day to day HR support to team members and managers, work across the organisation to advise on HR policies and good practice, deliver recruitment processes, and deliver and track Learning & Development. You will support on wider strategic initiatives, working with the Director of People to embed new strategies and projects informed by employee feedback.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 5th July. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).