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Action Tutoring, London (Hybrid)
£28,331 pro rata per annum plus London weighting of £2,339 if applicable
Posted 1 week ago
Closing in 2 days
St Mungo's, City of London (On-site)
£34,116 - £38,115 per year
Posted 1 week ago
Closing in 6 days
Kinship, Remote
£36,000-£38,000 per year (out of London) or £39,323 - £41,323 per year (including London weighting) pro rata
Posted 1 week ago Apply Now
Closing tomorrow
The Fair Education Alliance, London (Hybrid)
Up to £44,550 including London Weighting if relevant. Comprehensive pension scheme (up to 6% employer contribution), cash plan healthcare package, and professional development budget.
As Regional Collaboration Events Manager, you'll lead the delivery of high-impact regional events and gatherings to advance FEA’s strategy
Posted 1 week ago
Closing in 5 days
Wandsworth Carers' Centre, London (On-site)
£18,293 per year
Exciting opportunity to develop a new service supporting Young Carers in Wandsworth
Posted 1 week ago Apply Now
Closing tomorrow
Westway Trust, London (On-site)
£14.40 per hour
Are you experienced in cleaning roles and confident working independently?
Posted 1 week ago
Closing in 5 days
Thrive, Battersea (On-site)
£32,000 per year
We’re looking for a Senior STH Practitioner who can manage the delivery of high quality and effective (STH) programmes in London.
Posted 1 week ago Apply Now
Closing in 5 days
Makani, Remote
£35,000 per year pro rata (£20,000 for the 20 hour week)
Friendly, flexible and passionate young charity working with refugee women through the arts seeks a Finance and Administration Manager
Posted 1 week ago Apply Now
Closing in 5 days
Thrive, Battersea (On-site)
£25,390 per year
We’re looking for a Specialist STH Practitioner to provide high quality & effective STH programmes for adults in Battersea & other settings.
Posted 1 week ago Apply Now
Closing tomorrow
Z2K (Zacchaeus 2000 Trust), Westminster (Hybrid)
£46,350 per year
Join a fearless anti-poverty charity to lead our major donor and corporate fundraising and build lasting partnerships for change.
Posted 1 week ago
Closing tomorrow
The Fair Education Alliance, London (Hybrid)
Up to £35,000 including London Weighting if relevant. Comprehensive pension scheme (up to 6% employer contribution), cash plan healthcare package, and professional development budget.
As Communications Officer, you'll drive impactful storytelling through press coverage and create engaging content to showcase our work.
Posted 1 week ago
Closing tomorrow
Pancreatic Cancer UK, EC3R, London (Hybrid)
£40,412 per year inclusive of London weighting plus benefits
We’re seeking an experienced Philanthropy Manager to join our fantastic Philanthropy&Partnerships team at Pancreatic Cancer UK. Apply today!
Posted 1 week ago
Page 44 of 73
London (Hybrid) 6.7 miles
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management