Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.
Key Responsibilities
1. Prepare
a. Understand all aspects of Kings Active Foundation’s mission, our values and strategy
b. Understand our processes and policies to represent the organisation and deliver exceptional customer service
c. Become fully orientated in Kings Camps booking and Membership services
d. Understand and deliver departmental sales and service targets
e. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.
2. Sell
a. Provide excellent customer service to both new enquiries and existing members
b. Maximise bookings from potential and existing members
c. Proactive outbound communication to members to encourage bookings and gather feedback
d. Represent the Kings Camps brand and values consistently in all interactions
3. Service
a. Provide timely and appropriate response to enquiries, questions and complaints
b. Provide requested information to members via phone, email, socials, post or other means
c. Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets
d. Ensure all child details are accurate, updated and provided to relevant staff
e. Respond to online and external feedback through multiple platforms
f. Provide other support for Membership or other departments as requested
Benefits
Based at Sheffield Head Office
• Salary £24,000+ per annum dependant on experience
• 37.5 hours per week (Mon-Fri) within 8am-6pm but flexible to optimise maximum engagement (Our work involves extended hours and weekend work at peak times of the year)
• Hybrid working model between our Sheffield Head Office and home-working
• 20+ days annual holiday (increasing up to 25 days during length of service) plus statutory and additional discretionary holidays
• Auto-enrolment company pension with employer contributions
• Subsidised school holiday childcare provision (for 5-15 years)
• Secure, free onsite parking at Sheffield Office
• Report directly to Membership Manager with monthly 1:1 meetings
• Annual performance review
Ideal Personal Specification
• 1-2 years’ experience in a customer service role
• Highly personable and a proactive team player
• Experience of working cross-departmentally and/or with external organisations
• High level of verbal and written communication with attention to detail
• Experience of compiling reports and data analysis
• Excellent digital and computing skills
• Motivated by; and supportive of; the mission and values of Kings Active Foundation
About Us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We are experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable, and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
Our Safeguarding Promise
We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.
Please ensure you provide a covering letter/email to highlight your experience and reasons for applying for this opportunity with Kings Active Foundation.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For someone to be successful with us, they need the ‘Kings Factor’ – energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of Kings Active Foundation.
The Recruitment Manager is responsible for the day to day management of recruitment activity, ensuring we meet annual targets for 800+ seasonal positions working with children and young people. The Recruitment Manager will generate and apply attraction strategies, line manage a team of recruiters, lead candidate interviews, implement and measure recruitment targets and activity and recommend improvements to the Head of Recruitment and Compliance. The Recruitment Manager will also be responsible for ensuring safer recruitment processes are followed, implementing working practices that ensure safety, suitability and quality expectations are met, even for late hires.
We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.
Key Responsibilities
1. Recruitment Activity
• Set staffing targets and volume expectations
• Build professional networks to attract potential candidates
• Identify marketing opportunities
• Manage partnerships with clients and job boards
• Be the first point of escalation for candidate decisions, interview volume and second stage interviews
• Identify and escalate challenges with volume or quality of applications
• Provide safer recruitment support to Recruitment team
2. Safer Recruitment
• Work with the Head of Recruitment and Compliance to shape and maintain recruitment policies and procedures
• Ensure seasonal recruitment targets are met in good time for candidate onboarding and training
• Ensure safeguarding requirements and standards are met throughout the recruitment process
• Ensure staffing policies are met including staff ratios, qualifications and experience requirements plus venue or site-specific requirements
3. Leadership
• Line Manage a team of Recruiters
• Provide whole department leadership in the absence of the Head of Recruitment
• Audit check quality of interviews and candidate recruitment experience
• Manage and monitor weekly performance outputs and feed back to Head of Recruitment
• Budget Management
Personal Specification
• At least 2 years of team management or leadership experience
• At least 1 year of experience in the Recruitment sector, ideally at management level
• Mentoring or coaching experience
• Ability to problem-solve
• Willingness to take decisions
• High level of written and verbal communication
• Working knowledge of safeguarding
• Experience of working with budgets
• Fully supportive of our mission and values
Rewards and Benefits
If the above isn’t enough to tempt you to join us, here’s a few more things you may want to know.
- Where: Kings Active Foundation HQ (hybrid working with a mixture of office, home and UK travel)
- Office hours: 37.5 hours, Monday to Friday between 8am-6pm
- Salary £29,000+ per annum, DOE
- Auto-enrolment company pension and employer contributions
- Holiday: 20 days plus statutory holidays, increasing to 25 days during length of service
- Additional discretionary holiday days
- Report directly to Head of Recruitment and Compliance
- Monthly 1:1 development meetings
- Annual performance review
- Training & development opportunities
About Us
Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We’re experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.
To be considered for this role, please provide a covering letter/ email with details of your relevant leadership/ recruitment or HR experience and your reasons for applying.
We’ve a vision of a world where children love being active, and we exist to get children active, having fun and learning together.



