Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.
About the role
As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.
You'll be responsible for:
- Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
- Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Developing a programme to regularly thank donors for their support.
- Ensuring supporters feel valued and appreciated.
- Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
- Working closely with the Head of Development to ensure consistent messaging and supporter journeys.
Location
The role is home-based with regular travel required to visit supporters and to supporter events across the UK.
Please note, it's a requirement of the role that you have a UK driving licence and access to a car.
Working Hours
We're happy to receive applications for those looking for part-time and full time hours. We'd want a minimum of 22.5 hours and up to a maximum of 37.5 hours a week. Candidates invited to interview will be asked about the specifics of what they would want their working pattern to be.
About You
We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care. You will have experience of working with supporters, or in a donor relations role, and be an excellent communicator.
This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.
How to Apply
Please fill out our application form which you can find on our website. The closing date for applications is Friday the 24th of October at Midday.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role is for a skilled fundraiser with experience in delivering multi-channel campaigns to drive income and engagement. In this role, you will:
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Lead campaigns across digital (paid social, PPC, email, lead generation), direct mail, and telemarketing.
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Manage cash and regular giving programmes end-to-end, from creative development and testing to monitoring KPIs and presenting results.
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Develop supporter journeys and communications to strengthen long-term relationships.
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Collaborate with agencies and internal teams, ensuring effective delivery and compelling content.
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Ensure compliance with GDPR, data protection, and fundraising regulations.
What we’re looking for:
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Proven experience in digital and multi-channel fundraising or marketing.
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Strong project management and stakeholder coordination skills.
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Confidence in managing agencies and digital platforms (e.g. Facebook Ads Manager, Google Ads).
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Excellent communication, creative, analytical, and time-management skills.
Registered Charity
101 - 500
We bring about lasting change by working through volunteers and partners to empower communities in some of the world’s poorest regions.
The client requests no contact from agencies or media sales.