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Closing today at 23:30
Prospectus, London (Hybrid)
£25,000 to £28,000 per annum
Posted 1 week ago
Closing in 2 days
MSI Reproductive Choices, Fitzrovia (Hybrid)
£46,000 - £59,600 per year
Posted 1 week ago
Christian Aid, London (On-site)
£53,593 - £58,475 per year (including London allowance if applicable)
Posted 1 week ago
Victim Support, London (Hybrid)
Up to £39349.59 per annum
Posted 1 week ago
Closing in 5 days
Save the Children, Wandsworth (On-site)
£27,402 per year
Posted 1 week ago
Closing in 5 days
Age UK Westminster, W10, London (Hybrid)
£29,172 per year (pro rata)
Posted 1 week ago Apply Now
South London Refugee Association, London (Hybrid)
£37,980 per year
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£45k per year
Posted 1 week ago Apply Now
Page 40 of 67
London, Greater London (Hybrid) 4.05 miles
£25,000 to £28,000 per annum
Full-time
Permanent
Job description

Are you a great listener?  Do you love to help solve problems?  Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis?

We are working with an amazing mission led organisation to support them in finding a great Helpline Advisor. The role would see you using those great listening and problem solving skills, and supporting people in crisis, and vulnerable people.

There is an opportunity to work mainly remotely, visiting the London office once a month on a flexible basis.  If you prefer to be office based, that is also possible.  You will work with other advisors so that you can support each other, and increase your learning.  The role also home working for the remainder of the week, enabling great flexibility.

The role will see you managing multiple referrals at any one time.  Your comfort in moving at pace from one conversation to another, whilst ensuring that the information that you provide is correct and fully understood will be key.  You will also be learning which cases to refer to other areas and will not be owning casework.  There is great training in place, and the right candidate will be fully supported in getting up to speed in this hugely impactful role.

The ideal candidate will have a clear and reassuring telephone manner, and the ability to communicate complex information in a simple and client friendly manner. 

We are recruiting for a number of roles, and interviews will be held in London in the first week of September.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Posted by
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: 15 September 2025
Closing date: 24 September 2025 at 23:30
Job ref: 192959
Tags: Advice / Information, Finance, Helpline