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Top job
Medical Aid for Palestinians, London (Hybrid)
£39,527 - £41,364 per year
This is an exciting opportunity for somebody passionate about MAP’s work with a keen eye for detail, looking to enhance their data processin
Posted today
Top job
Medical Aid for Palestinians, London (Hybrid)
£44,034 - £46,481 per year
This is an important opportunity for somebody passionate about MAP’s work with an interest in system design, strong data skills
Posted today
Top job
Your Place, Greater London (Hybrid)
£18,600–£20,400 per annum (£31,000–£34,000 FTE) - depending on experience
This role is with One Newham, and we at Your Place are recruiting on their behalf.
Posted today Apply Now
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thrivin' together cic, Remote
£28,000 - £32,000 per year
This is an opportunity to provide trauma-informed, gender-sensitive casework with women impacted by their own or someone else's gambling
Posted today
Global Returns Project, London (Hybrid)
51,000 FTE (up to £25,500), depending on experience.
A highly flexible role on a tight-knit, fast-moving team. Help win transformational HNW gifts for urgent climate & nature action.
Posted today Apply Now
Allen Lane Interim & Permanent Recruitment, Central London (On-site)
£50,000 - £56,000 per year
Posted today Apply Now
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (Hybrid)
£32,295
Posted today
Ukie, London (On-site)
£28,000 - £32,000 per year
Posted today Apply Now
RCOG - Royal College of Obstetricians and Gynaecologists, Central London (Hybrid)
£41,095
Posted today
Closing in 7 days
Age UK, City of London (Hybrid)
£31939 - £35301 per annum
Posted today
Page 1 of 70
London, Greater London (Hybrid) 12.44 miles
£39,527 - £41,364 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Type: Permanent, Full-time, 35 hours per week

Location: London, United Kingdom (Hybrid)

About MAP

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.

About the role

This is an exciting opportunity for somebody passionate about MAP’s work with a keen eye for detail, looking to enhance their data processing skills, to play a key role in maintaining MAP’s Dynamics 365 CRM system through a period of significant development. With Dynamics 365 introduced in 2024, the Supporter Database Officer will support the Charity with vital data imports. The postholder will work with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP.

The management of financial data will feature prominently in the day-to-day responsibilities of the potholder. Collaborating with MAP’s Finance team, third party payment providers and external suppliers, the postholder will support the secure and efficient processing of payments data. The postholder is responsible for supporting complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines.

The Supporter Database Officer will work closely alongside the Senior Supporter Database Officer and Supporter Database Manager. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team.

Key Responsibilities

The Supporter Database Officer is responsible for supporting the effective operation of MAP’s Dynamics 365 CRM system, with a particular focus on data imports, income processing and data quality. The role involves carrying out regular and complex data imports from payment providers, response handling agencies and internal teams, ensuring secure data handling and adherence to established processes. The postholder supports ongoing improvements to import procedures and contributes to maintaining clear documentation.

A significant part of the role involves supporting accurate and timely income processing. Working closely with the Finance team, the postholder applies correct coding to income, assists with daily and monthly reconciliation processes, investigates discrepancies across systems and helps maintain appropriate audit trails and financial controls.

The role also supports CRM development and system enhancements by working with colleagues across Fundraising to understand requirements and assisting with testing new functionality or third-party integrations. The postholder ensures compliance with MAP’s data protection policies, maintains accurate consent and suppression records, and escalates any data quality or compliance concerns as needed.

In addition, the Supporter Database Officer responds to data queries from internal stakeholders, supports reporting and data selection requests, contributes to user documentation and training, and deputises for the Senior Supporter Database Officer when required.

About You

You will have experience working with CRM systems or large datasets and an understanding of data import processes. You will possess strong Excel skills and be willing to develop your technical knowledge further, including SQL. Experience supporting income processing and financial reconciliation is desirable, alongside an understanding of CRM system design principles.

You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to investigate and resolve data discrepancies. You will be organised, adaptable and able to meet deadlines in a fast-paced environment, with strong communication and teamwork skills.

An awareness of GDPR, fundraising regulations and financial controls is essential. Experience within a charity CRM environment, supporting fundraising communications or working with supporter data, as well as familiarity with SQL or data visualisation tools such as Power BI, would be advantageous.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams. 

 How to Apply

Please submit your CV on our career site before the deadline of 12:00 noon GMT on Wednesday 18/03/2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 

**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Application resources
Organisation
Medical Aid for Palestinians View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 05 March 2026
Closing date: 18 March 2026 at 12:00
Tags: Data Analysis, Data Entry, Database Management

The client requests no contact from agencies or media sales.