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Top job
International Seafarers' Welfare and Assistance Network, Remote
£48,000 per annum (pro rata for part time hours)
Seeking an experienced helpline professional to lead the strategic development and management of ISWAN's helpline services.
Posted 4 days ago
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Cats Protection, Hybrid in South Wales (On-site)
£25000.00-£35000.00 per year
Regional Volunteer Team Leader
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We Are Purposeful, Remote
$90,000 - $105,000 per year
The Communications Director will be at the heart of shaping and delivering a bold comms strategy aligned with our mission, vision and growth
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Papyrus Prevention of Young Suicide, Remote
£31,537 per annum (Scale SCP 18), progressing by increments to £34,434 per annum (Scale SCP 23)
Suicide Prevention Officer - Home Based Yorkshire & Humber
Posted 5 days ago
Top job
Friends of the Earth, Cardiff (Hybrid)
Regional £30,866 - £33,964, London £34,358 - £37,456 per annum
We’re seeking an enthusiastic web and editorial officer with excellent writing and editing skills and an audience-first approach.
Posted 5 days ago
Harris Hill Charity Recruitment Specialists, Remote
£40k - 50k per year
Posted 4 days ago Apply Now
Closing in 2 days
The Green House Bristol, Saint Paul's (On-site)
£40,430 FTE per year (to be pro-rated for working part-time)
We have just secured national funding for the first time for the VOICE Project and are looking for a Senior VOICE Practitioner
Posted 4 days ago
Cyfannol Womens Aid, Pontypool (On-site)
£23,970 - £24,480 per year
Provide specialist, holistic support to 18–25-year-olds affected by domestic or sexual abuse in Torfaen community services.
Posted 4 days ago
Young Ladies Club, Remote
£18,000 per year (based on working 24 hours per week)
Join Us! We're hiring a proactive Fundraising & Development Officer to drive impact and growth—apply now to shape the future with us
Posted 4 days ago
Shelter, Remote
£37,739.41 per annum (plus London weighting £5,023.71 if working permanently from the London office)
Posted 5 days ago
Harris Hill Charity Recruitment Specialists, Remote
£85,000 - £120,000
Posted 5 days ago Apply Now
Page 5 of 17
Remote
£48,000 per annum (pro rata for part time hours)
Part-time (21 hours per week)
Permanent
Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 02 October 2025
Closing date: 21 October 2025 at 17:00
Tags: Advice / Information, Customer Service, Counselling, Operations, Business Intelligence, Compliance / Quality, Customer support, Health and Safety, Helpline, Human Rights, Mental Health, Monitoring and Evaluation, Psychology / Therapy, Safeguarding, Strategy, Wellbeing, Governance / Management

The client requests no contact from agencies or media sales.