Jobs in welwyn

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

We are seeking a new Finance and Administration Officer following the retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. This role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using our CRM (IMIS) and XERO, in addition to administration support.

You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.

You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:

Financial operations and record-keeping

• Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
• Process and record all incoming payments, including foreign cheques (into bank account)
• Monitor cashflow and expenditure, keeping track of spending
• Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
• Handle creditor and supplier communications and resolve related issues
• Monitor and follow up on overdue payments with a focus on membership payments

Invoicing and income tracking

• Issue and track membership and subscriber invoices and reminders
• Keep office team informed of payment statuses
• Prepare sales, cost, and profit reports for SLA publications
• Conduct annual publications stock take

Payroll and reporting

• Liaise with the accountant on salary payments; process salary BACS payments
• Support year-end financial reporting by providing necessary documentation to accountants
• Produce regular financial reports and analysis as required
• Supporting preparation of budgets, working with accountants as required

 Event financial administration

• Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
• Process and record staff/trustee expense claims
• Support with bookings accommodation and travel for Board meetings

To be successful in this role you should demonstrate:

• Strong experience in financial and office administration
• Knowledge of accounting principles  
• Experience of working with XERO or similar
• Experience of using CRM systems (ideally IMIS)
• Experience of working for a small charity and / or membership association
• Accuracy, numeracy, attention to detail
• Ability to manage own workload, prioritise and meet competing deadlines
• Excellent customer service manner
• Being a team player

The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

To apply please send a one page covering letter and CV with the job title in the subject line by 30th September.  Applications without a covering letter will not be considered. No agencies please.

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

Salary: £53,000 - £55,000
Contract: Full time - Maternity cover (13 months)
Location: Home-based - must be based in the UK
Closing date: 1^st October
Benefits: Flexible working, supportive leadership, opportunity to shape strategy, and lead a growing team

We have a great opportunity for a Head of High Value Fundraising to join a fantastic health charity, reporting to the Director of Fundraising. This is an exciting chance to lead a high-performing team at a time of record investment and strategic growth. With income set to double compared to three years ago, this role offers the opportunity to shape direction, secure transformational gifts, and work closely with senior leadership.

As part of this role, you will lead a team of 10, personally cultivate six-figure gifts across a mixed portfolio of corporates, trusts and major donors, and collaborate across the organisation to develop compelling donor propositions.

To be successful as the Head of High Value Fundraising, you will need:

• Extensive experience in corporate partnerships and high-value fundraising
• Proven track record of securing six-figure gifts and managing seven-figure budgets
• Strong leadership, relationship management, and strategic planning skills

If you would like to have an informal discussion, please call Heather and quote reference 2705HB

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.

The Talent Set are proud to be partnering with Noah's Ark.

In recent years, the charity has experienced significant growth—supporting more children, partnering with leading hospitals, and attracting a growing number of dedicated supporters. 

Role: Head of Supporter Engagement (Individual & Events) 
Salary:  £55k 
Location: Barnet, North London
Pattern: Hybrid 3 days/week 
Permanent: full-time with flexible hours

The role/ responsibilities:

The Head of Supporter Engagement will play a pivotal role in building and nurturing relationships with both existing and prospective supporters of Noah’s Ark. You will be responsible for ensuring an outstanding supporter experience—one that makes individuals feel valued, engaged, and fully informed about the impact of their donations.
This role involves developing and implementing effective strategies for donor acquisition, retention, and stewardship, while leading multi-channel communications that connect supporters with the cause. You’ll have the autonomy to innovate and bring creative flair to engagement programmes, guided by data, donor insight, and sector best practice.
You will be a dynamic, adaptable, and highly organised professional, committed to playing a key role in driving income growth. A strong communicator and proven leader, you lead by example and bring a hands-on approach to team management. With significant experience in people and programme management within Public Fundraising, you will have a proven track record of delivering outstanding results.

• Foster a supportive, cohesive, and aspirational team culture, motivating staff to meet and exceed targets while recognising their contributions to the charity’s overall objectives and strategy.
• Effectively recruit, train, and line-manage team members, setting clear objectives and supporting their development through regular supervision, annual appraisals, and adherence to charity policies and best practices.
• Develop a comprehensive supporter stewardship strategy, supported by systematic processes, to engage existing individual givers and fundraisers—as well as new supporters—fostering long-term commitment and regular support for the charity.
• Collaborate across teams to enhance supporter retention, contributing to the design and implementation of sophisticated supporter journey processes that strengthen relationships and increase lifetime value.
• Drive substantial growth in the number of individuals donating to and fundraising for Noah’s Ark by collaborating with team members to create engaging, inspiring fundraising campaigns and events.
• Maintain a steady pipeline of new supporters by developing and promoting ongoing engagement opportunities beyond major campaigns and events.

About you:

• Experience of developing supporter engagement opportunities and stewardship journeys for tens of thousands of supporters at least
• Experience of running an Community Giving, Individual Giving programme, incorporating Legacy Giving, raising at least £0.5m per annum
• Experience of managing a team to deliver exceptional results
• Successful experience of leading direct fundraising marketing campaigns across a range of channels including direct mail, email, social media and telephone
• Experience of highly successful relationship building with a portfolio of supporters, including through face-to-face meetings and telephone conversations

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Our partner seeks an experienced VAT specialist who will be able to lead in preparing and submitting their VAT returns, and supporting the team in completing outstanding bank reconciliations.

Requirements

• Solid hands-on experience with VAT compliance (returns, reconciliations, partial exemption).
• Experience in completing outstanding reconciliations (working through transaction listings, investigating discrepancies, and ensuring the finance system is up to date).
• Comfortable working with manual data extracts and reports.
• Experience with Dutch VAT (preferred, but not essential).
• Strong Excel and reconciliation skills.
• Strong attention to detail and a methodical approach to the work.
• Able to pick things up quickly and work independently

This role offers remote working either in the UK or from Netherlands; candidates will need to have the right to work in either country. This is a 2 month fixed-term contract, and offers part-time working (minimum 3 days/week). An immediate start is required.

Banana Link is a UK based NGO established in 1996. We have been advocating for a fair and sustainable banana industry for thirty years, based on environmental, social and economic sustainability. Our approach is underpinned by a firm commitment to defending workers’ rights, at the core of these rights is the right to a fair and decent income that affords a dignified life for men and women banana plantation workers. We work at a strategic level and through research, advocacy and dialogue with all actors along the chain to bring about change.

This role will support the management and delivery our current work stream on Living Wages in the African Banana Export Industry. Initial activities will be delivered in Ghana and Cameroon, in collaboration with our local and international trade union partners, local producing companies, and European retailers. Key project activities include: 

- Facilitation of capacity building activities on Living Wages and Decent Work in Cameroon and Ghana, with company staff and trade union representatives.
- Communication and dialogue between all project partners and other industry stakeholders towards fair remuneration and decent work in the banana industry. 
- Monitoring, evaluation, and reporting on all project activities to funders Ghana, with company staff and trade union representatives.
- Communication and dialogue between all project partners and other industry stakeholders towards fair remuneration and decent work in the banana industry
- Monitoring, evaluation, and reporting on all project activities to funders

The role will provide an important opportunity to work alongside Banana Link’s International Coordinator, and in collaboration with other key staff and partner organisations, on the important issues of Living Wages, Decent Work, Social Dialogue and Sustainability.

18 month FTC | Full Time (Monday - Friday 37.5 hours per week) | up to £36,483 per annum plus benefits | Location: Fully Remote

We’re a dedicated, inspiring, and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.

We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us comfortably above the charity benchmark and we want to attract the brightest and the best to help us beat this condition and change society for the better.

Can you:

Develop accessible online health information?

Research and interpret complex health research, with the ability to judge the quality of a research study and write evidence-based information?

Use content management systems to upload digital content?

If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answers to the competency-based application questions, demonstrating how your skills and experience meet the person specification.

Want to know more? For more details on this exciting role, please download the job description.

This role will close on 23/09/2025 at 9:00am with interviews taking place 1st - 3rd October 2025

REF-223862

The Talent Set are proud to be partnering with Noah's Ark.

Role: Head of Partnership & Events

Salary:  £55k 

Location: Barnet, North London

Pattern: Hybrid 3 days/week 

Permanent: full-time with flexible hours

The role/ responsibilities:

In recent years, the charity has experienced significant growth—supporting more children, partnering with leading hospitals, and attracting a growing number of dedicated supporters. 

The Head of Partnerships and Events will oversee the charities growing portfolio of special fundraising events. You will cultivate strong relationships with supporters who organise events in aid of Noah’s Ark, while proactively identifying gaps in their event offering to ensure a diverse and engaging programme that appeals to a wide range of existing and potential donors.

• To create a supportive, cohesive and aspirational culture where the team are motivated to meet and exceed targets and recognise their contribution to the organisational objectives and strategy

• To ensure that all relationships with partners are maximised and stewarded to the highest standards

• To facilitate the Philanthropy & Corporate Committee, supporting its members in playing their part to raise funds for the charity and in building a network of supporters new to the charity

• To develop the overall Partnerships and Events team strategy and; delivering against agreed KPIs and ensuring that the strategy, plans and activity directly supports the delivery of Fundraising & Communication – and organisational – objectives
• To play a key role in the success of annual matching funding campaigns, most especially the recruitment of corporate partners as campaign Champions
• To create annual income and expenditure budgets for Partnerships income streams, effectively overseeing and controlling their delivery through monthly and quarterly monitoring
• To provide monthly and quarterly commentary for Director of Fundraising & Communications to inform regular Trustee Board reports

About you:

• Proven experience in corporate and partnership fundraising, with a strong track record of increasing income.

• Excellent relationship-building skills, demonstrated through securing significant gifts via face-to-face meetings, phone conversations, and email—always prioritising an outstanding supporter experience.

• Skilled in developing and executing strategic fundraising plans, translating them into actionable operational plans with clear KPIs and risk management.

• Experienced in budget management, including setting, monitoring, and delivering against budgets, reporting on KPIs, identifying variances, and reforecasting as needed.

• Strong leadership abilities, with experience in managing and motivating a fundraising team through effective line management, supervision, and staff development.

• Outstanding time management and organisational skills, with a proven ability to juggle multiple projects simultaneously and meet deadlines consistently.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Haringey Volunteer Crisis Service in Haringey.

Sounds great, what will I be doing?

In this role, they will build and maintain therapeutic, person-centred relationships with young adults (18–25) who are transitioning from CAMHS or accessing mental health services for the first time. They will support clients in developing recovery-focused goals, encouraging engagement in services, community life, and personal development, while also providing emotional and practical assistance during this transition. This includes accompanying clients to appointments, meetings, or community activities where additional support is needed. They will work collaboratively with carers, families, and professionals to ensure a holistic, integrated approach to care and sustained community inclusion. The role also involves facilitating access to local community resources and opportunities aligned with clients' interests and wellbeing goals, as well as identifying and helping to develop new partnerships and services that promote mental health and reduce inequalities. They will be responsible for maintaining accurate records of all interactions, support plans, assessments, and outcomes in line with data protection and service standards. Monitoring client wellbeing, addressing emerging risks, and escalating safeguarding or crisis concerns as necessary will also be key responsibilities. Additionally, they will participate in team meetings, supervision, and ongoing training to support professional development and continuous service improvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have a GCSE-level education with an NVQ Level 3 or equivalent, and be willing to complete BEH Peer Worker Training and a Wellness at Work plan. A Health or Social Care qualification and ongoing training commitment are desirable. They will have lived experience of mental health challenges and secondary care use, along with supportive life experiences that inspire others. Experience in support roles, teamwork, and knowledge of recovery tools and principles is essential, as is an awareness of issues like stigma and discrimination. Desirable experience includes psychiatric hospital admission, mentoring, working in public or voluntary sectors, cross-organisational collaboration, and knowledge of local mental health services. Strong written, verbal, and non-verbal communication skills are required, along with basic IT proficiency; skills in Microsoft Office or additional languages are a plus. The candidate should be motivated, reliable, flexible, and resilient, with clear professional boundaries.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Together for Short Lives is a charity that ensures seriously ill children and their families receive the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

A fantastic opportunity is available for a Family Support Hub Officer to join us as maternity cover for 9 months. You will work within our Family Support Hub, liaising with identified partners to provide support to families with a seriously ill child, as well as providing grants administration and event organisation support. 

About the Role

The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support e.g.. grants, peer support, events and engagement opportunities. You will support families contacting Together for Short Lives through the Helpline, website and from partner referrals.

This role combines responsibility for grant administration and voucher processing with day-to-day family support hub tasks, including managing email inboxes and co-ordinating communications. The postholder will ensure that families receive timely information, compassionate support, and access to financial assistance, while helping the organisation meet funding obligations and maintain high-quality service delivery.

About You

• You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
• You will have experience in grant administration and delivering compassionate support and timely information, as well as being a great communicator
• You will have experience helping to deliver and organise events

How to Apply

Please follow the link to our website to find out more and apply. ​

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WDC’s Games For Waves initiative engages the gaming and streaming communities to raise funds and awareness for whale, dolphin and ocean conservation. The Influencer Lead will help drive this mission by developing strategic digital fundraising events, managing relationships with creators and influencers, and creating impactful content.

Role: Self-employed Form F Assessor

Locations:  East London, West London, North London, Essex & Herts

Pay - £2,250 per Form F Assessment / £37.50 per hour,  plus £250 bonus for ‘panel ready’ assessments, plus £250 bonus for completion within 16 weeks, plus 45p mileage

We are the UK’s largest specialist charity provider of fostering. Our core work involves providing high quality and well supported fostering families for children and young people in the care of local authorities. 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults.  New staff and workers will join us as we  embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.

As a self-employed worker with TACT, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice. You can review our values here.

We are recruiting sessional assessing social workers to undertake Form F assessments .  Our assessments are undertaken face to face. Applicants should be able to travel across East London, West London, North London, Essex & Herts areas for assessment visits to prospective foster carers. Travel will include the following areas.

• East London
• West London
• North London
• Essex
• Herts

Key Duties for Form F Assessors include:

• To undertake and complete Form F assessments in the timescale set out in our policy and guidance.
• To visit personal referees as identified on application form for prospective foster carers.
• To ensure that all checks and references are undertaken and completed.
• To provide to the supervisor, regular written updates of the draft assessment.
• To liaise with our administrative team concerning the progress of administrative checks and completion of the Form F.
• To be available for supervision, consultation or liaison as required.
• To be available to present completed Form Fs to the virtual fostering panel and provide support to the applicants through this process.
• To be aware of our child protection procedures and immediately report any child protection matter or concerns to a TACT manager and any relevant placing authority and the area authority.
• To carry out the duties in line with our Foster Carer and Supervising Social Worker Standards and Practice Guidance.

Rates of Pay for Form F Assessors

• We will pay £2250 (inclusive of VAT) + up to £500 bonus payments (if criteria are met) upon submission of a successfully completed Form F Assessment.
• £37.50 per hour for assessments which are not completed, and any other piece of work.

Please see the Self-Employed Form F Assessor Job Information Pack for a full breakdown of role requirements. 

You will be DipSW, CSS or CQSW qualified and registered with the relevant regulatory body (Social Work England).

An Enhanced DBS check will be required for this role and will be undertaken  by TACT on your behalf.

Closing Date: Sunday 5th October 2025

Interview Date: Monday 20th October 2025 

Safeguarding is everyone’s business and we believe that only the people with the right skills and values should work in social work.  As part of our commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard our young people. All staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

We do not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Membership Manager

This is an exciting opportunity to join an ambitious and talented Development team

We are looking for an experienced Membership Manager to join our small and friendly Development team (Fundraising and Membership) and drive our strategy for Membership. With a healthy existing membership base of nearly 15,000, and a database of 100,000 registrants, this role will support the Head of Development in delivering the best possible membership offer for families in the Twins Trust community. You will be supported by a Membership Officer to continually evaluate and improve our membership proposition, giving members a brilliant experience and ensuring we can secure sustainable income for the charity.

Contract: Permanent
Hours: Four-five days per week (30 - 37 hours) Negotiable for the right candidate
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £35k - £37k pro rata
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine.
How to apply: CV and covering letter
Closing date: 8th October 2025
Interview dates: First-round interviews will be virtual and take place in September/October on a rolling basis

Purpose of the role

• Accountable for Twins Trust’s annual membership income, delivering a high-quality membership journey through all phases of membership
• Work closely with our Communications Team to develop and implement strategies to attract new members, and lead on retention plans to maximise member satisfaction and loyalty
• Line manage a Membership Officer, guiding them to provide excellent customer service to Twins Trust's members, process all membership income and maintain membership information on the database, Microsoft Dynamics
• Ensure membership processes – including processing income - are efficient, effective and implemented consistently
• Draw intelligence from our membership database, using surveys and analysing data to inform decisions that keep our membership offer fresh and relevant
• Champion the member voice internally, bringing together working groups to continuously improve our offer and ensure members’ needs are reflected in service delivery
• Collaborate with the Comms team to deliver our membership offer on our digital platforms and explore ways to harness technology to deliver what our members want and need in the long term

Ideal candidate

The ideal candidate will have experience in creating and delivering a membership strategy as well as managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations). They should have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of delivering and marketing membership schemes
• Working understanding of admin processes relating to membership
• Ability to influence senior stakeholders and internal colleagues
• Experience working in a CRM and analysing data to inform decision-making, Microsoft Dynamics experience a plus
• Excellent communications skills and attention to detail
• A creative and analytical approach to problem solving
• Strong IT skills, including advanced Excel.
• Enthusiasm for the issues we work on

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• Experience of working with discount providers
• Knowledge of GDPR compliance and data protection
• Experience of creating a strategy around membership schemes
• Line management experience​

As administrator and Clerk, you will be responsible for providing secretarial, clerical and administrative support to the Gospel Oak Youth Action Link Youth Club (GOALYC) board, including diary management and responding to letters and emails. The post holder will also provide support on matters of governance, finance, and policies, recruitment of trustees, and liaising with QCCA staff. The post holder will be working closely with youth services managers and the wider team, providing support to develop reports for the board.  The post holder will be asked to visit several facilities and off-site events to make observations and ensure services delivered by the team are up to a high standard. The post holder will work with the Chair of the board and the QCCA CEO on planning, reviewing, organising, researching, implementing procedures and preparing reports. The post holder will have access to confidential information, requiring absolute discretion at all times.