Head Of Individual Giving Jobs

Permanent role, full time 35 hours per week. Salary between £30000.00 - £33000.00 per annum

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

Mothers’ Union, founded in 1876 is a women-led volunteer Christian movement, with a membership of four-million people around the world, 36,000 of whom live in the UK and Ireland. Members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by ending poverty, injustice and violence.

 Why work for us

Mothers’ Union is committed to supporting international development initiatives that empower communities and improve lives. We work in three key areas, Gender, peace and safety and livelihoods, and use the asset based community led approach . We are looking for a dedicated Global Programmes Officer to run a small portfolio of projects and support our project management system. This role will also be  crucial in helping our Programme Managers by taking on routine tasks and ensuring the smooth and strategic operation of both new and existing projects.

Job Summary

The Global Programmes Officer will play a key role in supporting the entire project management process within the organisation, whilst taking the lead with a small portfolio of projects, from assisting with the application for new projects, to the reporting and follow-up of ongoing projects and programmes,. This position requires some basic programme management experience, excellent organizational skills, attention to detail, and the ability to work collaboratively with the team. It is a great opportunity for an individual to build on existing programme experience.

Please refer our job description for more details.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The closing date for applications is 27 September 2024. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Individual Giving Officer
Location: Flexible remote with regular presence at our office in Horsham, West Sussex for team meetings
Salary: £28,000 per annum
Hours: Full time - 35 hours per week

About the Charity

Born Free works tirelessly to ensure that all wild animals, whether living in captivity or the wild, are treated with compassion and respect and can live according to their needs. As a leading wildlife charity, we oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.

We promote Compassionate Conservation to enhance the survival of wildlife, especially threatened species in the wild, and to protect natural habitats while respecting the needs and safeguarding the welfare of individual animals. We seek to positively impact animals in the wild and protect their ecosystems in perpetuity for their own intrinsic value. For the critical roles they play within the natural world.

Set up initially as Zoo Check in 1984 by Bill Travers, Dame Virginia McKenna, and their son Will Travers, Born Free works tirelessly to prevent captive animal suffering and phase out zoos. Will continues to lead the organisation as Executive President, and Virginia remains active on the Board of Trustees, working closely with the team to share our vision and programmes on public forums.

Born Free has recently invested in fundraising to support income growth and diversification under the leadership of a new Director of Fundraising.

The Opportunity

We are looking for an Individual Giving Officer to become an integral member of the fundraising team as we look to diversify and grow our individual giving programme.

Individual giving is a key income stream for Born Free, and you will be supporting the Head of Public Fundraising to grow income from new and existing supporters, including through existing products and testing new ways for people to give. The successful candidate will be involved in areas such as our adoption programme, lottery, appeals, supporter acquisition, retention, stewardship, and digital fundraising.

You will be highly motivated and passionate about the mission of Born Free and bring the experience of working in a fundraising team to help grow and diversify the individual giving programme.

The Role

Working collaboratively with the Head of Public Fundraising to develop and implement the Individual Giving strategy for income growth and supporter retention. The successful candidate will be detail-orientated, a team player, creative and able to work collaboratively as well as independently.

Resourceful, organised and a proactive team player, with excellent communication and interpersonal skills, you will need to juggle both creative and data tasks with drive and enthusiasm, be able to work with minimum supervision and show good judgement and initiative.

Key tasks will include:

• Supporter acquisition: work with Head of Public Fundraising to develop, project manage and deliver an integrated multi-channel rolling supporter acquisition across the individual giving portfolio.
• Supporter retention, journeys, and engagement: work with the Head of Public Fundraising, Supporter Database & Insight Manager, and Communications team to project manage, and deliver a successful supporter journey to reduce attrition across the individual giving portfolio, and deliver on appeals and other supporter mailings.
• Digital Marketing: project manage and champion digital fundraising for individual giving, supporting the Social Media Manager and the Marketing Manager with the development of content.
• Manage suppliers and stakeholders: Ensuring high standards of delivery and collaboration are maintained within budgets and procurement requirements.
• Data insight: Work alongside the Head of Public Fundraising and Supporter Data & Insight Manager to ensure the selection and segmentation maximise results. Use campaign data to track and report on the effectiveness of activity, attrition levels, and inform decision-making and future planning.
• Strategy & Planning: Work alongside the Head of Public Fundraising and Director of Fundraising to produce and execute an effective and sustainable individual giving plan to grow income from new and existing donors.
• Budgets: Support the Head of Public Fundraising with compiling budgets, phasing and monitoring Individual Giving income and expenditure.
• External trends and regulation: Keep up to date with fundraising trends and legislation in relation to public fundraising, and ensure compliance with the Charity Commission, fundraising regulation and data protection requirements, including the General Data Protection Directive; Ensure all individual giving activity complies with the appropriate regulation and legislation and delivers an excellent experience for supporters.

The successful candidate should ideally demonstrate the following attributes:

• Direct marketing experience (essential) and digital marketing experience (essential)
• Highly numerate and extremely comfortable working with data, spreadsheets and KPIs
• Excellent interpersonal skills with the ability to quickly build effective relationships with colleagues, donors and external suppliers.
• Proven experience in working with Microsoft Office, Excel, and relational databases (including data input), ideally with knowledge of Raiser’s Edge or equivalent CRM.
• Excellent communication skills, both written and oral, with the ability to communicate effectively to both external and internal audiences.
• Excellent organisational and administrative skills and an ability to prioritise work, manage time effectively, and meet deadlines, with a strong attention to detail.
• Proven ability to manage relationships with third party suppliers including creative agencies, printers and fulfilment house.
• A team-minded approach - taking others on the journey with you and sharing knowledge / expertise for the benefit of the wider fundraising team and organisation.
• Thirst for learning and passionate about improving campaigns. Celebrates success.
• Solutions-focused. Resilient in the face of setbacks and challenges.
• A strong empathy and engagement with the work of Born Free and the desire to drive it forward, bringing energy and determination to its mission.

The candidate will report directly to the Head of Public Fundraising and has no direct line management responsibilities.

Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. 

Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.

The closing date for applications is 09:00 on Monday 7th October 2024

Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We’re thrilled to be working with Herts Young Homelessness to recruit an Individual Giving Officer to join their small, dedicated team.  

Herts Young Homelessness works with 16–24-year-olds who are homeless, or at risk of homelessness and those whose families are at risk of relationship breakdown. Their services empower young people to deal with the difficult situations in their lives, giving them the ability and confidence to 'do it themselves' and ultimately find stability.

The postholder will manage a portfolio of individual donors, providing excellent stewardship through meaningful engagement and thoughtful communications. You’ll work closely with the Head of Fundraising and Communications and the Events Officer to achieve a team target of £453,000.

To succeed in the role of Individual Giving Officer, you will need:

• An understanding of support acquisition and retention, supporter journey development and motivations for giving
• Experience of using a CRM database to support relationship management
• Understanding of developing fundraising or communication initiatives or campaigns

Salary: £28,000 - £30,000
Contract: Permanent
Location: Hatfield, Hertfordshire

Deadline: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

Dreamflight is an independent UK charity that provides amazing holidays for children with a serious illness or disability.

Since 1987 we have taken over 6,500 children on their holiday of a lifetime to Orlando and in recent years have expanded to also offer exciting activity holidays in the UK. The children are accompanied by teams of medical and non-medical volunteers to help encourage independence and confidence and provide lots of fun. Dreamflight needs to raise more than £1m each year to provide such opportunities.

We are looking for an experienced fundraiser who is a highly organised, flexible individual to join this small and friendly team. This is an exciting opportunity to join a charity that punches above its weight and to make a real difference to the lives of deserving young people.

TASKS AND RESPONSIBILITIES

To work with the Head of Fundraising & Communications in order to:

· Fully support individuals, Fundraising Groups and organisations who are fundraising for Dreamflight

· Maintain relationships with third party event companies, fundraising platforms etc in order to maximise income

· Grow income over the next five years by actively securing funds from existing and new income streams including individuals, corporates, legacies and Trust/Foundations

· Ensure a varied portfolio of fundraising activities are available, including developing and organising new events

· Represent Dreamflight at community events, to raise funds and awareness (including building new relationships with the small to medium local business community, local groups, societies and faith organisations)

· Ensure all fundraising activities conform to regulations, legal requirements, best practice, organisational policy, branding etc and complete all necessary returns

· Maintain accurate records on all fundraising activity via the Salesforce database

· Report back on a regular basis to the Head of Fundraising and Communications

· Ensure donors and fundraisers are consistently and appropriately thanked

· Complete ad-hoc projects/duties as and when they arise. Dreamflight has a small office team, and all staff members must be flexible regarding duties to be undertaken

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Are you looking for a role where you can use your fundraising skills to make a real difference to the lives of those affected by a brain tumour every day? If you are excited by the thought of having autonomy to grow income across a variety of income streams then this is the role for you.

We are looking for a dynamic individual who can confidently assist with the delivery of the fundraising strategy, whilst having the drive and desire to further develop income generation. If you thrive on connecting supporters with our cause, can develop a strong case for support and deliver outstanding stewardship to ensure long term support, we’d love to hear from you.

Brain Tumour Support has an exciting opportunity for you to join our team as a part-time (21 hours) Senior Fundraiser. You will be responsible for income generation from individual giving alongside the line management of the Corporate and Community Officer and Fundraising Administrator. You will work alongside our Head of Fundraising and Operations to ensure the effective delivery of the fundraising strategy to meet ambitious income targets.

We are open to hearing from experienced fundraisers and those who want to take the next step in their career. If you would like an informal chat about the role please call Sarah or Emma on our office number.

We actively encourage a healthy work/life balance and promote flexible working.

Sound like you? Apply below

Why Work For Us:

Benefits of working at Brain Tumour Support include: personal pension scheme with Employer contribution, 25 days (plus bank holidays) holiday entitlement, enhanced sick pay scheme, family friendly policies, training and development opportunities and a chance to make a real difference.

Closing Date: Midday Tuesday 24th September. (Or before, should sufficient applications be received)
Interview Date: Monday 30th September. 

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, evening and/or weekend work is required

Salary: £27,500 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

We will be interviewing candidates as they apply, so we encourage you to apply as soon as possible if interested!

The newly created role of Philanthropy Coordinator at HorseWorld Trust is an exciting opportunity to work closely with the Head of Supporter Development to ensure the delivery of a proactive and sustainable major donor programme.

At HorseWorld Trust our vision is a world where horses and people help each other to live and work in harmony.. In turn, our mission is to create a safe community where horses and people connect together and enjoy lifelong learning.

HorseWorld Trust was established in 1952, and is based in Whitchurch, near Bristol.  Our highly trained Welfare department is committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need and our ground-breaking educational programme, called Discovery, supports emotional growth and learning in young people through hands-on experience with rescued equines. 

Our Philanthropy Coordinator will proactively track and manage a pipeline of next and existing High Net Worth Individuals and support HorseWorld's Major Donor Working Group comprising the Chair of Trustees, CEO and Heads of Departments.  You will be expected to provide insight and identify opportunities for connection plus manage and track the stewardship tools to guide donors through their giving journey, including cultivation plans, sourcing and presenting tailored information for donors.  Facilitating and attending meetings and events, both in person and online, you will be ensuring steps are being taken to nurture donor relationships.

Collaboration is key as you will work with colleagues and volunteers across the organisation to support HorseWorld's fundraising efforts.

You will also initiative the relationship management of a new portfolio of mid value donors and prospects; ensuring the donors you work with are engaged with our cause, and that you are responding to their individual stewardship needs as you keep them updated with our work.

This job is for you if :

• You are looking for a role where you can make a big impact in terms of increasing charity fundraising and individual giving - this job may further develop and grow

• You have the ability to collaborate effectively with a range of people using appropriate working styles to achieve team and organisational goals

• You possess excellent interpersonal and communication skills in order to build new relationships and enlist support

• You are able to present information in a format appropriate to target audiences/media/visitors - with excellent IT skills and data analysis

• You have a proven track record of achieving targets from a range of sources, are able to work independently and to deadlines - a true self-motivator but also an inclusive team player and performance driven

Understandably, such an involved role does require willingness to work outside normal office hours and on weekends/evening to support events.  You will be prepared to provide cover for colleagues, when required, and a current full UK driving licence, plus own transport, is essential because you may be travelling within the South West region of the country.

Please email Liz Appleby, HR & Training Officer, for an application form and full job description.  We do not accept CVs as we practise NSPCC Safer Recruitment.

The deadline for submission of applications is Monday 30th September. 

The Development Coordinator is a new role created to enable the Worthing Theatres & Museum Development team to raise crucial funds that will support the organisation in achieving its ambitious goals.

WTM has recently undergone a significant fundraising review and a new strategy is now in place. This strategy reflects the organisation’s need to increase fundraised income over the next 3 years (2024 - 2027) to meet its ambitious creative and capital plans to deliver on its mission to offer transformative creative experiences for the community of Worthing.

The postholder will work closely with the Head of Development and Development Manager to deliver the ambitious fundraising strategy for WTM. They will be responsible for raising funds of up to £10,000 per application from primarily Trusts and Foundations and some local corporate partners, and supporting the team with operational tasks including financial processes, events and communications.

Main Duties, Tasks and Responsibilities

Fundraising and Relationship Management

● Manage relationships with Trust and Foundation funders giving up to £10,000 per year including ongoing donor stewardship, reporting writing, crediting etc.

● Secure new income by applying for grants and funding of up to £10,000 to support a range of WTM projects from Trust and Foundations and from local businesses including researching trusts and businesses, identifying suitable projects within the WTM portfolio to apply for, writing bids etc.

Development Operations and Support

● Lead on supporter crediting for the department ensuring that all supporters are acknowledged in relevant digital and print materials across the year.

● Act as day-to-day point of contact for the Development team’s use of the Spektrix database ensuring best practice.

● Work with the Finance team to monitor Development income on a monthly basis and report back to the Head of Development and Development Manager.

See attachment for further responsibilities 

A small and friendly local charity is looking for someone who is organised with excellent communication skills who is keen to learn, develop and/or share their fundraising skills. This role would suit someone who is looking for a career change or has recently graudated and would like to become an excellent charity fundraiser or an experienced fundraiser who is keen to develop their skills and expertise to inform an imaginative fundraising strategy.

An exciting position has arisen to join the Fundraising team at Support Through Court - a small social justice charity that packs a big punch. We help increase access to justice for those who, due to severe cuts to legal aid, are forced to face the Civil and Family courts alone and without legal representation, often in life-changing cases such as domestic violence, eviction, and debt. 

This role helps raise vital funds for the charity from partnerships with corporates in the legal world.  You will have the support of the Fundraising team to develop your skills and experience as a fundraiser. There is potential for fast progression and lots of personal development opportunities.  

As a small charity, good development opportunities and tailored support are available for staff. We offer flexible working and most fundraising staff have hybrid working arrangements, with two days a week at the office located in the Royal Courts of Justice, Strand, London, WC2A 2LL. Internships can run for up to 6 months, with the view of progression within the charity. 

Interviews will be held on Wednesday 2nd October 2024 virtually 

Post: Projects & Engagement Worker 

Responsible to: Director 

Salary: £27,344 FTE (NJC Scale 6, point 18)

Actual salary £14,583.47 (20 hours pro rata)

Hours: 20 hours (over 3 days per week)

Holidays: 24 days per year pro rata

Pension: 5 % Employer and 3% Employee contribution.  

Fixed term contract:  12 months from date of start, continuation subject to funding.  

Main purpose of the post:

• To work alongside SLDAS full time Project and Engagement worker to develop and grow the outreach service.

• To work as part of a specialist team providing high-quality direct casework support, advice, information and advocacy to survivors of DA.

• To provide access to a full range of services for women from all communities, through the delivery of outreach sessions in discreet local venues by using creative and engaging methods with women from local communities concerned about the issues of domestic abuse and violence against Women & Girls for evaluation and development of SLDAS services and programmes. 

See Job Description/Person Specification for further details.

 Women from Black, Asian or other ethnic minority communities, those with disabilities and long-term health conditions and women with lived experience are encouraged to apply.

We have committed to ensuring that disabled, or Black, Asian or ethnic minority candidates have the opportunities to fulfil their potential and realise their aspirations. We operate a guaranteed interview scheme for disabled, or Black, Asian or ethnic minority candidates who meet the minimum criteria for the job role in order to diversify our team and represent the community we serve.

If you are interested in applying for any of the above posts please see attached information pack and application forms.

 Closing date: Sunday 29th September 2024 by 5pm.

Interviews: Week commencing 14th October 2024

Due to the specialist nature of the work, All posts are designated to women only, permitted under Schedule 9, Part 1, of the Equality Act 2010.

Additional Information: DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. 

Applicants must be eligible to work in the UK.

Start date:  As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary:  £25,496 - £27,845 per annum, pro rata. 

Contract: This is a 9 month maternity cover contract, with strong possibility of extension to 12 months. 

Hours: 21 hours per week.

Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available.  Some travel to other locations in Essex may be required, particularly during the induction period.

Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.

Application deadline:  9am, Tuesday 24th September 2024. 

Interviews:  Tuesday 1st October 2024.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1

Job Description

The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex and the post liaises with clients, the CARA team and external agencies, providing advice, support and information. 

The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support.  You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.

The main responsibilities of the post are:

• To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.

• To complete first contact calls and assessments with clients over the telephone. 

• To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.

• To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.

• To assess and engage service users not currently engaged in appropriate specialist sexual violence services.

• To seek and respond to referrals from a variety of internal and external sources.

• To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.

• To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.

• To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on. 

• To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.

• To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.

• To cover the enquiry line and the office phone and deal with enquiries as required. 

• To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.

• To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.

• To attend regular team meetings and to work with colleagues to further the objectives of CARA.

• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

• To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports. 

• To be administratively self-servicing.

• To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.

• To take on new client, office and administration responsibilities as CARA develops.

About CARA 

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here.   We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy Essex

CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership.   We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Are you an ambitious and dynamic fundraiser looking for your next role? We are looking for an experienced fundraiser to join our team, reporting to the Head of Marketing, to help increase and diversify income for The Nightingale Cancer Support Centre to support people coming to terms with a cancer diagnosis. 

Focusing on building new relationships and developing high-level, multi-year partnerships, the role holder will be responsible for corporate fundraising, managing all income streams, regular donations, bucket collections, one off donations and funds generated from third party engagement. If you are keen to make a difference and help us grow this income stream to support our plans, we would love to hear from you!

Key responsibilities:

• Taking the lead to develop relationships with existing and new prospects with a view to growing the charity’s income
• Understanding the motivations that encourage companies to give and to be confident in researching and identifying companies
• Managing all income streams, regular donations, bucket collections, one off donations and funds generated from third party engagement
• Communicating and networking with the aim to deliver presentations and proposals that tell our story
• Working alongside the Head of Marketing to create fundraising products and tools to help support our partners
• Assisting with all levels of corporate administration, thank you letters, certificates, project reports, updating information via the database, website and social media etc.

Essential requirements include:
Proven track record in delivering income targets of £100k and upwards
Ability to research, compile and manage corporate prospects

• Ability to communicate both verbally and written with a range of audiences
• Ability to develop high quality, coherent and thorough fundraising proposals and pitches
• Good attention to detail
• Strong analytical skills
• Excellent interpersonal and communication skills
• Competence in the use of IT tools including Word, Excel, and PowerPoint
• Able to work independently, applying own initiative
• Able to be flexible and adaptable (attending networking events and meetings as necessary)
• A full clean driving licence and use of vehicle.

Benefits:

• Enjoy 25 days of annual leave in addition to bank holidays
• Embrace a relaxed work environment with a casual dress code
• Access to our company pension scheme for long-term financial security.

The Nightingale Cancer Support Centre are an equal opportunities employer. We welcome applications from appropriately qualified people from all sections of the community.

Successful candidates will be subject to an enhanced DBS check and references will be required.