Team Administrator Jobs

JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

• Supporter Care Manager
• Supporter Care Officer
• Database Manager
• Database Officer
• Acquisition Manager
• Giving and Engagement Manager
• Legacy & In memoriam Manager
• Communications & Digital Team
• Senior Operations Manager
• Finance Department
• Partnerships Department

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
• Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage removal process and consent process
• Assist with sending out problem payment letters
• Assist with handling material requests and recording actions on Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills
• Excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Ability to multitask and work in a fast-paced environment
• Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.

Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at.

This is a fantastic opportunity to join a fast-moving, youth-focused charity and play a pivotal role in our flagship programme for primary-age children.  We are looking for an enthusiastic, creative and proactive individual to join Young Enterprise as Programme Coordinator until the end of December 2025.

About the role

The Programme Coordinator will primarily be responsible for supporting Money Heroes, our largest primary programme designed to develop the financial capability of children across England and Wales. Money Heroes provides resources, training and mentoring for primary schools, as well as storybooks, games and other materials to supplement learning about money at school and in the home.

The Programme Coordinator will work closely with the Programme Manager and the Money Heroes team to ensure the smooth running of the programme, including coordinating content development and website updates, supporting the delivery of teacher training events, supporting the marketing and promotion of the programme, and supporting ongoing monitoring and evaluation. The role also works more broadly across the whole of the Programmes and Services team to ensure joined-up cohesive support is offered internally and externally to staff, teachers and other educators.

The post holder will be responsible for providing high-level customer service both internally and externally to a variety of people including teachers and other educators and YE staff. This role will also provide ongoing support to ensure we are effectively communicating the aims and objectives of our programmes to external stakeholders through newsletters, social media and email campaigns.

Who we are looking for

We are seeking an individual with first-rate organisational skills. Someone with experience of programme coordination, or the desire to develop a career in this space, who would like to support the development and delivery of training events and teaching materials.

Reporting to the Programme Manager, this is a role that can grow with the capabilities and interests of the person in post, with opportunities to develop skills in project management, digital development, writing copy and inputting into social media and marketing campaigns. This role provides a real opportunity to help drive YE’s programme offer forward and to ensure that young people across the country have access to vital skills and attributes for future life and work.

Why work for us?

• People-focussed with a friendly and supportive workplace culture
• An active commitment to equality and diversity
• Generous holiday allowance of 7.2 weeks, plus your birthday off
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance
• Access to various employee-friendly initiatives such as Discount and Benefits platform, Leave Purchase scheme, part financial contribution to Professional Development etc

If this role appeals to you, we’d like to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.

This is a hybrid role, working out of our London or Oxford office a minimum of 4 times per month.

To apply, please submit your CV and covering letter (up to two sides of A4) outlining your suitability for the role based on the Job Description and Person Specification by no later than 5pm on Saturday 13th July. Applications without a cover letter will not be considered.

Interviews will take place via Teams w/c 15 July. 

Please note that, although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.

Are you looking for a new challenge using your customer service and administrative skills?

Together Trust now has a fantastic opportunity for aHealth & Safety and Facilities Administrator to join their team!

Hours - 37.5 hours

Salary - £23,412.00 per year

Location – Hybrid with a combination of working from the Together Trust Centre, Cheadle, and home working.

Reports to – Head of Facilities and Health & Safety.

The Facilities teamare responsible for supporting effective and efficient facilities management of the Trust’s premises including offices, schools, a college, residential homes, and day centres. Trust services are within the Greater Manchester area.

Tasks within your role include:

• Monitoring and maintaining administrative systems ensuring that the records of the properties are accurate and up to date.

• Liaising with external contractors for example chasing service certificates.

• Dealing with general enquiries from both other Trust services and outside organisations and individuals.

• Collating information and providing reports as required.

• Undertaking routine office work, including word processing for the Head of Service and staff team, includingaccurate and concise minutes of meetings.

• Acting in a discrete and professional manner,always ensuring confidentiality.

You will have a qualification in Administration or equivalent, or a willingness to work towards a relevant qualification. Efficient and accurate keyboarding skills and ability to use Word, Excel, Access and Outlook. You will have high standard of written and oral English. With the ability to prioritise work and use own initiative you will have an understanding of setting up administrative systems including filing and record keeping. 

Why work for us? :

• 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 years after 10 years.
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Cycle to work scheme
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance programme for you and adults at your home

To discover the full details of this rewarding role within the Together Trust take a look at our Job Description.

Visit our website -

If this sounds like a place for you and you think you have the relevant skills and experience, we are looking for please get in touch or apply now. We would love to hear from you!

Together Trust has committed to paying all staff a significantly higher wage than the government minimum. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

We may remove this advert should we find the successful candidates prior to the closing date therefore early applications are encouraged.

We currently do not provide sponsorship, but we welcome applications from those who have the right to work in the UK.

About the role

The Hardman Trust supports people on long prison sentences to take their next steps in life. As the office, grants and programmes administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that the staff have the administrative support they need to provide a quality service to people accessing our programmes. 

Your role will evolve over time, to reflect the changing needs of the charity, but will primarily involve office tasks (post, inboxes, phone calls), as well as the administration of our various programmes (letter writing, updating the database, record keeping). You will share an office with our office volunteers and one of our programme managers, and you will work closely with the broader team via online meetings.

You'll be based at our Waterloo office, a few minutes walk from Waterloo station. Hours can be flexible. 

About you

With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be responsive, and have good customer service and communication skills. You'll be proactive, solution-focused, and enjoy helping to keep the charity organised. You'll be happy working on your own, and also alongside others. You'll be at any stage in your career, but with a positive mindset and eagerness to develop and grow as the charity develops and grows.

About us

• Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.

• Our vision: A future where everyone can achieve their potential within and beyond prison.

• Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.

Read more in the attached person specification and job description

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Purpose:

You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. We are looking for someone who can work flexibly to support the administrative and operational needs across different areas in the team including major donor giving, individual giving, trusts and foundations and legacy giving.

Day to day tasks will include managing the fundraising team’s administration function, carrying out prospect research, thanking donors and donation tracking, and providing support for various fundraising activities such as supporter/cultivation events. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.

Key Responsibility Areas:

1. Provide support across the Fundraising team
2. Stewardship
3. Information Management
4. Financial
5. General

Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:

• Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
• Experience of working with a team of  volunteers or as a volunteer.
• Experience of working directly with a diverse range of clients or service users.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

An interesting and varied support role. The successful candidate will have excellent administrative skills, and be highly organised, with excellent time management skills and the ability to juggle a variety of tasks. 

The key duties and responsibilities are:

• Providing administrative support to the management team
• Ensuring information from contractors is uptodate
• Providing information to supporters about HCCN’s programmes and services 
• Updating HCCN’s Mailchimp database
• Processing new user applications and managing individual treatment waitlists
• Updating master documents 
• Filing using Google cloud based storage 
• Monitoring HCCN’s generic email accounts and responding appropriately
• Arranging Trustee and operational meetings
• Preparing agendas and papers for Trustee/operational meetings
• Taking minutes of Trustee/operational meetings

The role is hybrid. The nature of this role will require flexibility to meet work needs as they arise. The successful applicant will be required to work at our Bradbury House location when we hold operational meetings. The address is Mayfield Road, Huntingdon, PE29 1UL.  The time commitment is 10 hours per week at the rate of £20 per hour, working from home and virtually with travel across Huntingdonshire.

You will act with integrity and respect. We need you to be confident, proactive, to seek out and listen to what people are doing and want to do.

You need to know and care about people with cancer and the issues that affect them.

At HCCN we commit to:

• Listening first - to fully understand the wants and needs of our clients and volunteers
• Maintaining confidentiality, at all times
• Remaining alert to the latest tried and tested ways to help people diagnosed with cancer
• Collaborating with reputable partner organisations – to achieve win, win, win solutions
• Ensuring we demonstrate legal and financial compliance – good governance
• Focus our passion on doing the things that will improve the quality of life of our clients

Job description – Team and Office Assistant
Job title: Team and Office Assistant
Reports to: Senior Manager
Salary:  £21,000 to £24,000 depending on experience
Location: High Holborn, London
The term: Permanent
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Team and Office Assistant, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work.

The role will require someone who preferably has some experience of providing support to a busy team (preferably within the charity/not-for-profit sector), who is flexible, has excellent time management skills and is able work on own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, Early Career Grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook.

The Role:

• To develop and maintain effective working relationships across RSTMH.
• To ensure that all general, email, telephone and written enquiries are dealt with efficiently and promptly.
• To support with the management of the RSTMH office and offices processes
• To undertake electronic and paper filing and maintaining filing systems appropriately
• To support with team planning, scheduling and social events and activities 
• To assist with the management and promotion of the RSTMH meeting room.
• To support with financial administration
• To support the planning of RSTMH events, including handling delegate registration enquiries via telephone and email, collating event packs and materials, and conducting desk research on the cost and availability of venues and caterers.
• To attend RSTMH events, assisting with Zoom support on online events, and assisting as necessary at in person events.
• To assist with the administration associated with the RSTMH Early Career Grants programme, which includes analysing key data and helping produce reports for the team, our Committees and donors.
• Taking a role in the processes to select grant awardees including helping perform due diligence on the potential awardees
• To support the Communications Manager in scheduling and sourcing content for social media
• To support on the website by uploading and editing content through the CMS
• To help create and send the fortnightly member newsletter and the monthly non-member newsletter
• To support the Communications Manager in creating content to be shared across RSTMH communications channels
• To assist with communications planning
• To be responsible for the general administration and upkeep of RSTMH’s online opportunities platform, grow
• To support with strategies to increase members of RSTMH,
• To assist with enquiries from current and prospective members in a professional, timely manner, to agreed service targets.
• To support ensuring membership data is up to date using Civi CRM
• To prepare social media copy to promote newly accepted articles in the RSTMH journals
• To assist with enquiries from authors, reviewers and editorial board members in a professional, timely manner, to agreed service targets.
• To support the Managing Editor in ensuring manuscripts submitted to the journals are processed in a timely manner.
• To ensure that all assigned tasks are completed to a high standard.
• To participate in team meetings, planning and initiatives
• To undertake any other reasonable tasks as could be expected of a Team and Office Assistant

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Good analytical skills with the ability to identify key points from complex material or information
• Experience of being responsible for initiating, planning, and developing own areas of work
• High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment.

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Flexibility and willingness to work under own initiative
• Discretion when dealing with confidential information
• Willingness to undertake other responsibilities and an eagerness to learn
• A demonstrated commitment to and interest in the aims and objectives of RSTMH

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite, and confident telephone manner
• Experience of working in events

Please submit your application form by the 5th of July 4pm BST. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

We have an exciting opportunity for an experienced Advice Team Graduate to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £24,400 per annum.

NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.

About the role:

We are looking for a Graduate to join our Advice team, who provide our membership with information and advice relating to the complete range of functions carried out by governing boards of maintained schools and academy trusts. The ideal candidate will have excellent skills in teamwork, communication, problem solving and have a flexible approach to work. Candidates should also have an interest in the schools’ sector and show a commitment to improving the experiences of children and young people in England.

Benefits of working for NGA:

• Competitive starting salary of £24,400 per annum.
• Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
• Employer contribution pension scheme at 7%
• Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
• Wellbeing support through our employee assistance programme
• A healthy training and development budget (CPD) with a wide range of learning and development opportunities
• A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards

Key responsibilities of our Advice Team Graduate will include:

• Developing knowledge and understanding of school governance law, procedures and practice
• Under supervision of the Senior Advice Officers/Head of Advice, providing written advice and guidance to members’ queries
• Undertaking legal and other research relevant to members’ queries
• Keeping up to date with the wider current education policy, relevant legislation and research as it affects schools in England and, in particular, the governance of schools
• Supporting NGA projects and priorities
• Contributing to the NGA Knowledge Centre by drafting new guidance and reviewing and updating existing NGA guidance
• Promoting equality of opportunity and a respect for diversity
• Maintaining strict confidentiality across all activities
• Contributing to internal meetings

What we’re looking for in our ideal Advice Team Graduate:

• Educated to degree level
• Excellent writing skills to communicate complex issues in a clear, concise, and accessible manner
• Good customer service skills, including listening skills and a professional telephone manner
• Ability to research, with excellent analytical skills and the ability to identify trends and emerging themes within research and data 
• Commitment to the aims of the NGA
• An interest in the education and schools’ sector and a commitment to improving the experiences of children and young people in England
• Willingness to undertake continued professional development to improve knowledge and expertise
• A flexible approach to work
• Willingness to work some unsocial hours (some evenings and weekends)

Closing Date: Monday 24th June at 9am

Interview Date: Thursday 18th July

If you feel that you are the right candidate for the role as our Advice Team Graduate or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.

About the role:

Working as part of the services team, you’ll be a key player in how we develop and deliver our impactful courses.

All of our courses aim to increase confidence and independence in a supportive environment. They’re also led by people who have a spinal cord injury themselves – allowing participants to learn from others who have who have been there and can understand the issues and challenges. They quite literally transform lives.

With your organisational skills and desire to make a positive impact, you’ll play a vital role in helping us realise our vision of a world where people affected by spinal cord injury can reach their full potential.

Day-to-day, you’ll be working with volunteers, partners and participants to make sure our courses are a success. You’ll be responsible for the administration and logistics to make sure that courses are filled, delivered smoothly and efficiently to make sure our courses are a success and deliver the best possible experience to everyone involved.

You’ll be a confident communicator with excellent organisational skills and attention to detail. You’ll enjoy planning and seeing projects through to delivery, be that independently or as part of a wider team.

Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Hours: Full- and part-time positions (part-time: Mon – Weds, 22.5 hours per week; full-time: 37.5 hours per week)

Contract: Permanent

Location: Hybrid – CAML Offices/ home working, minimum of 3 office days a week

Salary (pro rata for part-time): £25,642.50 FTE

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 27th June 2024

Citizens Advice Merton and Lambeth is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Citizens Advice Merton and Lambeth is looking to recruit Adviceline Support Officers (full- and part-time) to join our team. If you are passionate about supporting individuals in need, have excellent communication skills and are interested in joining a dedicated professional team we would love to hear from you. 

As an Adviceline Support Officer you will:

• Use your skills and experience to help others in need by phone and online

• Be the first point of contact for clients contacting our Adviceline

• Receive comprehensive induction and ongoing training

• Work closely with wider team members and other charity services

• Be a member of our friendly and supportive charity team

On successful completion of office based probation, this role will be a minimum of 3 office days a week. When office based the Adviceline team works from our Mitcham office, but you could also be asked to work from our Kennington or Morden Offices.

Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.  

Main duties and responsibilities

• Support clients contacting Adviceline for information, support and advice

• Support clients on the phone and online using sensitive listening, supportive and questioning skills.

• Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Citizens Advice information, scripts and other diagnostic tools, as appropriate).

• Using information resources, tools and knowledge of local and national advice support services, identify and agree the appropriate next step, taking into consideration the client’s ability to self-help, the complexity of the problem, the potential consequences and local resources.

• Refer clients appropriately (both internally and externally) in accordance with clients’ needs, following agreed protocols.

• Provide excellent customer care and support to anyone who calls, dealing professionally and empathetically with challenging, emotional or distressed customers

• Use IT and client management systems effectively to book appointments, send information, make referrals and record actions. 

• Work with the  wider charity team and other organisations to ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures

• Assist and contribute to charity’s communications, research and campaigns work

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your team manager or senior managers

Professional Development

• The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with latest national policy and legislative changes, charity policies and procedures, and undertake appropriate training as agreed with your line manager.

Person Specification

• Experience of working with the public either via phone, online or face-to-face (essential)

• Excellent communication skills (essential)

• IT competency and experience (essential)

• Experience of working within a staff and volunteer team (desirable)

• Experience or understanding of advice issues (desirable)

• Knowledge of client management systems or Casebook (desirable)

• Experience of using and navigating recognised support websites (desirable)

• Ability and willingness to work as a member of wider charity team

• Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our equality and diversity policies.

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply. 

The deadline for applications is 6pm, Thursday, 27th June 2024. Shortlisted applicants will be invited to an interview on either Thursday 4th or Friday 5th July 2024. 

If you do not hear from us, we are afraid that your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

The Programme Manager role 

Due to the expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.

You will be managing and developing skills and employability programmes designed in partnership with industry. With support, from your team and colleagues, you will ensure TTF educational programmes are successfully delivered from conception to evaluation. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Use systems and administrative processes
• Building exceptional relationships with partners, teachers and volunteers
• Evaluation and reporting

To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. 

Job details

• £35,000 salary (pro-rata for part time)
• Full or part time opportunity (min 4 days a week)
• Hybrid working
• 28 days holiday + bank holidays
• Training budget

And if you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.

Community Hub Team Leader

Oasis Hub Oldham

32 hours per week (0.8FTE)

12-month Fixed Term Contract

Salary: £23,455 per annum (£29,319 for 1.0FTE)

Want to make your community a better place?

Want to enable young people to have positive lives?

Want to be part of a supportive, dynamic, fun & quality team?

Want to grow in confidence and experience?

Oasis Community Hub Oldham team are now in a position to employ an experienced team leader to work alongside our Strategic Community Development Lead and the children’s, youth and community hub team in Oldham.  This positive, adaptable and talented leader will help us strengthen, sustain and grow our wide range of programmes. 

The role will encompass community and youth support activities, delivering quality, diverse and integrated services, as well as leading a small and passionate team. The role will be focussed on the Oldham East community (surrounding Oasis Academies Clarksfield and Leesbrook), working together as part of Oasis Hub Oldham.

Key responsibilities will be:

· To build positive and supportive working partnerships with the local community, supporting them to access Hub services and activities to develop their skills, knowledge and aspirations.

· To work with the Strategic Community Development Lead to create a plan to deliver joined up services that address the needs of the local neighbourhood, including community projects, holiday provision, and volunteer, family and youth support.

· Provide leadership and line management to community and youth project workers, building a positive and well-functioning team that models the Oasis ethos and values.

· Lead on all aspects of the day-to-day administration and supervision of a team of volunteers and their activities, developing and inspiring them to develop best possible practice to meet the needs of the local Hub deploying volunteers’ strengths and acting as an authentic role model.

The successful post holder must have:

· Self-motivation, resilience, with excellent organisational and inter-personal skills.

· Successful experience of working with parents / carers (voluntary or paid work)

· Proven experience of community development

· Experience working with challenging behaviours and attitudes

· Knowledge of safeguarding practices and health and safety

This is an exciting opportunity to be part of a growing team, working in a community and education setting.  As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

THIS CAN BE A SECONDMENT OPPORTUNITY FOR EXISTING OASIS TRUST EMPLOYEES

Email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages, must indicate if you are interested in the Oldham East or Hollinwood role and must address the following question:

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Please visit the Oasis Charitable Trust website for further details.

Completed applications should be returned by 9am on Wednesday 19th June 2024.

Interviews will take place in Oldham on w/c 1st July 2024.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

NDTi’s Programme Lead for Children and Young People holds a demanding and rewarding role in developing and enabling our people and teams to deliver a range of commissioned and grant funded work that furthers NDTi’s mission , positioning NDTi as a capable and creative partner of choice.

Working in the Special Educational Needs and Disabilities (SEND) community is the mainstay of our current activity, and whilst your credibility and our work in this area will remain important to us in our shared future, we’re looking to appoint an inspiring and commercially savvy Programme Lead who will bring experience of working across wider, often complex systems and sectors within social care, education, health, and locality based supports, to expand our work and impact in new ways. Your experience and specialist knowledge could include Autism, Looked After Children, Young Offenders, Mental Health, and Wellbeing.

As a member of our Leadership & Strategy group, the Programme Lead will be responsible for resource planning, providing direction and great support to our colleagues, ensuring that the work NDTi delivers is consistently of high quality, and that the activities and achievements of the team contribute towards the strategic direction and priorities of the wider organisation.

With well-developed commercial and sector expertise, you will be a skilled and sensitive communicator with excellent planning and strategic development skills. You will need to demonstrate that you can influence and inspire stakeholders at all levels and be able to respond effectively to changing political and legislative opportunities and challenges, and achieve the funding and income needed to build our Children and Young People programme. You will need to demonstrate that you have the sector knowledge and skills to offer leadership to the programme team in turning ideas into commissioned or funded projects.

Why NDTi?

NDTi is a great organisation to work for, where we value well-being and a good work-life balance. We offer a welcoming, innovative and supportive environment where you’ll get to work with like-minded people. We will value your contribution and offer you opportunities to learn, grow and develop. We're building a multigenerational workforce. NDTi welcomes applicants of all ages. Come and work with us!

The rewards are great. We offer a 35 hour working week (we’re happy to talk about flexible working and this role will be based at home, with regular UK wide travel), a competitive salary, generous 8% contributory pension scheme and wellbeing benefits. We offer everyone on our team the same great benefits. 

We value diversity and are passionate about ensuring our people reflect the communities we work with. We are taking positive action to address a current under-representation within our workforce and are offering disabled applicants and applicants from Black and Minority Ethnic backgrounds a guaranteed interview if they meet the minimum criteria for each role.

How to Apply

This is an opportunity to use your skills and experience, really make a difference, and be part of delivering an innovative and high-profile programme that will lead to positive and life changing outcomes for young people with additional needs.

As part of the recruitment process, we will be arranging online sessions where interested candidates can come along and hear from colleagues about the team’s current work. These will be held on:

Thursday 13 June 3:00pm-3:45pm  OR     Tuesday 18 June 2:00pm-2:45pm

The closing date for applications  is 10.00am on Monday 24th June 2024

We will be holding in person interviews  on 17th July 2024  in Central London 

(Overnight accommodation can be arranged if necessary.)

Please refer to the Role Description and Person Specification for more information. Please forward your completed application form, CV and supporting statement by following the link on our web site.