Development Officer Jobs
Main purpose of job: To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service.
The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions.
You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision.
Start date:As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary:£24,496 - £26,845 per annum.
Contract: This contract is until 31st March 2026, with the potential to extend if funding is continued.
Hours: 35 hours per week.
Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period.
Holiday: 25 days per year, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.
Application deadline: Tuesday 11th June 2024, 10am
Interviews: Tuesday 18th June 2024
Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check.
Mandatory Training Dates: To be confirmed.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
Job Description
The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Esse and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.
The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.
The main responsibilities of the post are:
· To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.
· To complete first contact calls and assessments with clients over the telephone.
· To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.
· To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.
· To assess and engage service users not currently engaged in appropriate specialist sexual violence services.
· To seek and respond to referrals from a variety of internal and external sources.
· To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.
· To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.
· To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.
· To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.
· To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.
· To cover the enquiry line and the office phone and deal with enquiries as required.
· To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.
· To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.
· To attend regular team meetings and to work with colleagues to further the objectives of CARA.
· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.
· To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.
· To be administratively self-servicing.
· To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.
· To take on new client, office and administration responsibilities as CARA develops.
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy Essex
CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
The client requests no contact from agencies or media sales.
You’ll work as part of a dispersed IT Support Team providing support and advice to colleagues within the Fund helping them to ensure that we’re able to help as many communities as possible to deliver life changing outcomes to those in need. Based in the Newcastle office and reporting to the IT Support Manager. The support you provide will be both remote and in person. Internal training will be provided.
The IT Support Team fulfils a range of roles and responsibilities, and whilst playing your part in delivering life changing funding you won’t have a typical day. As a first point of contact for all our customers you’ll engage with them to fully understand all their needs and provide support and solutions to fulfil and exceed their expectations.
Working closely with colleagues across the department, the IT Support Team ensures our customers benefit from an excellent enabling service provision in incident management and resolution, and request fulfilment. Whilst taking ownership and managing support tickets using our Service Portal, you’ll follow established protocols escalating issues as needed. Responsibilities will progress to include administration tasks, office support, stock management, general housekeeping of office equipment, reconciliation, device deployment, printer troubleshooting, finance systems, HR systems, desktop/software support, and mobile device applications.
Interview Date: Week commencing 17th June 2024
Location: Newcastle /Hybrid, expectation to be in the office 3/4 days a week.
Essential criteria:
- Experience in working within a customer support/service role where providing the highest level of customer service was key.
- Experience with technical administrative tasks.
- Ability to work within a team and as an individual.
- Knowledge of Microsoft 365 products, Teams, Office, SharePoint.
Desirable criteria
- Knowledge of Microsoft systems and applications (Windows and Azure/Intune)
- The ability to work as part of a remote team, and to prioritise conflicting demands whilst delivering quality service.
- Experience of working in a technical support role where adherence to standard operating procedures, established systems and processes was required.
- Experience with Active Directory.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
About Kidney Care UK
3.5 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.
For almost 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.
Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.
We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.
Will you join us and help ensure that no one faces kidney disease alone?
About the role
You will provide key inbound referral management and administrative support to the Money & Energy Advisers and within our Patient Support Services team for kidney patients struggling with their energy and water bills and other costs of living.
To raise awareness of the service and build strong relationships with people living with kidney disease and affected by kidney disease, professionals and other kidney stakeholder groups in your defined geographic region.
Key Relationships
External
• NHS Renal teams including allied health professionals
• Partner organisations
• Statutory services
• Other Money & Advice services
Internal
• Patient Support Services teams (Patient Support & Advocacy, Grants, Counselling)
• Policy team
• Marketing & Communications team
• Fundraising team
Key Responsibilities
• Responsible for the day-to-day administration and allocation of inbound referrals into the Money & Energy Advice service across the region, effectively managing initial contact, appointments and assistance for food / fuel vouchers and other grant service administration.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for patients.
• Act as a gateway to local information and access to:
◌ Kidney Care UK patient grants programme, raising awareness of the programme and supporting applications.
◌ Kidney Care UK Patient Support & Advocacy service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice.
◌ Kidney Care UK Counselling service and other appropriate services to meet patients’ emotional and physiological needs.
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times.
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and to facility effective reporting to Kidney Care UK and to our funders.
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst people living with disease and affected by kidney disease and professionals across the region.
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity.
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Please view the job description for full details and how to apply.
Closing date: Wednesday 5th June 2024.
Please apply through CharityJob, submitting your CV and a covering letter demonstrating how you would be perfect for this role.
The client requests no contact from agencies or media sales.
Working alongside our other Family Coordinators, you will play a vital role in our team. You will be the first point of contact for families seeking support and will evaluate referrals and carry out home assessments. You will also be responsible for managing a team of volunteers who support families in the home. Your role encompasses matching volunteers with families, providing support to volunteers and delivering training. Alongside your colleagues you will help in the recruitment of volunteers to ensure volunteers have a rich and rewarding volunteer experience.
This is the perfect opportunity to make a meaningful difference for local families. Our ideal candidate will:
· Have experience working in a family support role
· Have safeguarding experience
· Have a strong understanding of the needs of families with young children
· Have knowledge or experience of supporting children’s early learning and development
· Have experience of being or working with volunteers
· Be able to demonstrate great people management skills
· Be able to work collaboratively and build strong networks within the local community and with other agencies
· Be able to put people at ease and embody the Home-Start ethos of no judgement and #RealLifeParenting.
Hours of work: 30 hours per week
Salary: £28,282 (FTE), pro-rata for part-time hours
We believe that diversity in the workplace enables us to create a relevant, innovative and effective organisation. We are an equal opportunity employer and welcome applications from candidates with diverse life experience. We are committed to recruitment that is fair and free from bias.
Home-Start Oxford is a Disability Confident Employer. Please get in touch if you require this information in an alternative format, or to discuss an alternative form of application or other forms of reasonable adjustment.
We are committed to equality of opportunity and to safeguarding and promoting the welfare of children and adults. We expect all employees to share this commitment, and we ensure it is reflected in our recruitment and selection practices.
Closing date: Midday on Monday 17th June. With interviews expected to take place on either 28th June or 1st July.
To show our appreciation for your dedication we offer flexible working, 24 days holiday, plus bank holidays (pro rata), and matched employer and employee contributions to a pension scheme (up to 5%). We guarantee that you’ll be working with incredibly friendly and committed colleagues.
This post is subject to an enhanced criminal record check through the Disclosure & Barring Service.
The client requests no contact from agencies or media sales.
Do you have excellent administration skills and the ability to effectively manage tasks and changing priorities on a day-to-day basis?
Join our charity to help us work towards our mission and make a difference!
- Permanent full-time contract – 37.5 hours per week
- Circa £23,673 per annum + excellent benefits – including life assurance and a health cash plan, see the full list below.
- If you’re looking for a different work life balance, we’re open to seeing applications from candidates who are looking for part time hours or other flexible working options. So please don’t hesitate to let us know when you apply, and we can discuss an appropriate work pattern to suit you.
Love where you work!
Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.
We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.
What you’ll be doing
As our HR Administrator you’ll play a key part in ensuring our candidates have a smooth onboarding from start to finish.
Day to day, your to-do list will be filled with everything from initiating references and DBS checks through to creating offer letters and employment contracts, and ensuring new employee’s details are entered into our payroll system accurately so they can be paid correctly.
We are a small, friendly, and busy team. While there is a plenty of work to do and a high standard of accuracy required, we all work together to achieve what needs to be done.
Please refer to the vacancy pack on our website for full details of the responsibilities of the role.
Where you’ll be based
Our Head Office is situated on the same estate as our Preston Montford Field Centre, near Shrewsbury.
The 12-hectare site is managed to provide a rich range of habitats, including ponds, a wildflower meadow, ancient orchard, the remains of a walled garden and even a Bee hotel!
Do you want to be surrounded by nature on your lunch break? This is the role for you!
There will be the option for some remote / home working. Your time in the office will be dependent on our business needs. If this is something you would be interested in, we can discuss this further if you are selected for interview.
Who we’re looking for
You will have a strong administration background and be comfortable working with new software and systems. Experience of working in a HR, Recruitment or Payroll department is advantageous, but full training will be provided on our ways of working. You will also have:
- A great work ethic where aptitude and attitude are key
- A natural pride in the work you produce
- A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
- A professional manner in all that you do
- An empathy with the aims and objectives of Field Studies Council
- A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges
Sound like the role for you? Come and be part of the team! We look forward to your application.
Your benefits whilst working with us will include:
- Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
- Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
- Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.
The closing date for receipt of your completed application is 9 June 2024.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place either online or at Field Studies Council Head Office in the week commencing 17 June 2024
Shortlisted applicants will be contacted by email.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Well Connected is seeking someone with community engagement experience, to become our new Community Connector within easy reach of Plymouth, Devon. This is an exciting opportunity to work with us and alongside our partners to support students’ community placements and learning experiences, enabling students to engage directly with communities.
The role will facilitate and develop a range of programmes which aim to increase students' understanding of the health needs of a variety of population groups, such as people who experience homelessness, vulnerable adults, children and families, etc.
The Community Connector will join a small, yet dynamic team, be self-motivated and able to work independently towards achieving their targets.They must be enthusiastic, kind, approachable and enjoy interacting with students, community organisations and local people and be open to learning, developing their own skills and want to support the learning of others.
While a background in health and/or teaching is not a requirement, you should be interested in promoting wellbeing and passionate about supporting the teaching and learning of the health professionals of the future.
A DBS check will be required for the successful applicant.
What We Offer
Salary: £25,000-£30,000 (pro rata)
Contract: Two Year Fixed Term
Hours of work: 25 hours per week
Remote Working, must be within easy reach of Plymouth
Holiday allowance: 25 days (pro-rata for part-time staff depending on join date)
Other benefits include: Three additional leave days over Christmas, an additional day off for your birthday, employer pension contributions (following a successful probation period), flexible working hours, a contribution towards your mobile phone each month and regular staff get-togethers.
Application Process
For more information, please take a look at the job description.Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrates how your experience and knowledge fulfil the criteria.
Closing Date: We are keen to recruit as soon as we can, so applications will be reviewed until Friday 21 June. Calls and first-round interviews may be conducted with short-listed candidates before the application deadline. The deadline may be closed early if the right candidate is found.
Interview Date: Interviews expected to be held from w/c 1st July.
We look forward to hearing from you!
Thank you for applying for the Community Connector role! Please send through your latest CV and a covering letter (no more than two pages of A4). We are excited to hear from you!
The client requests no contact from agencies or media sales.
Islington Centre is seeking a committed and motivated Support Service Caseworker. Do you want to help refugees and asylum seekers in London? Have you got casework experience in working to support refugees or vulnerable people individually? If so, this exciting opportunity could be for you. Islington Centre for Refugees has been helping to integrate refugees since 1997. We engage with our clients each day and are currently working in-person, online and by phone. We operate in-person from the Centre’s premises in Islington on a Tuesday and Wednesday. We create a community, teach English, provide a support service and a therapeutic and creative space with arts activities and sports that help people who have suffered trauma. You will be working directly to help resolve issues arising around destitution, accommodation, asylum support, health benefits and referrals to partner organisations and further education colleges. The role requires someone who is resilient, professional, self motivated with a strong work ethic and determination, attention to detail, the ability to make decisions and strong empathy for the clients we work with. We welcome candidates with OISC accreditation or a desire to work towards it. The role requires working both at the Centre and from home. If you’d like to apply, please download the Application Form and Job Description/Person Specification and email us your completed Application Form.
Please note we CANNOT accept applications without a fully completed Application Form.
Closing Date: Sunday 9th June 2024
Interview Date (Online): Friday 21st June 2024
Please note the interview date is fixed
For candidates selected for interview there will be a written activity exercise to be completed prior to the interview.
Our mission is to offer people the emotional support, practical tools and sense of community they need to be happy and have a decent quality of life i
The client requests no contact from agencies or media sales.
Diocese of Chester
Flourish Co-ordinator
Part-Time (0.2)
Salary £36,179 (FTE), £7,235.80 (actual)
2 Year Fixed-term Contract
An exciting opportunity has arisen for a co-ordinator for the Flourish project in the Diocese of Chester.
As part of the Church of England’s Growing Faith initiative, Flourish aims to see a network of 450 new worshipping communities established in educational settings across England, beginning with a pilot scheme involving 40 locations in 12 dioceses. There will be 4 pilot projects within the Diocese of Chester.
The successful candidate will have demonstrable experience of working with children and young people, together with an appreciation of the missional task facing the church, particularly in regard to engaging missionally with a more diverse demographic.
This is a part-time position for 1 day (7 hours) per week. The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington, and travel around the Diocese.
There is an Occupational Requirement for the postholder to be a practising Christian in accordance with the Equality Act, 2010. An Enhanced DBS Disclosure will be required.
The job description, person specification and application form can be downloaded from the Diocesan website: please see website link as detailed in the documents attached below.
For informal conversation, contact Rev Peter Froggatt, Director of Outreach - please see email address as detailed in the documents attached below.
This post could be worked in conjunction with the Christian Distinctiveness and Worship Officer post. For further details please see website link as detailed in the documents attached below.
Closing date: Sunday 16th June 2024
Interviews: Tuesday 25th June 2024
The client requests no contact from agencies or media sales.
Shades Project Worker
Location: Remote working in primary to secondary schools and parishes within Bolton Deanery
Contract Type: 5-year fixed term / Full time until 31st December 2028
Salary: £22,262.23 - £25,695.27 (Actual) (£26,000 - £30,000 per annum (FTE))
Hours: Term Time only + 6 days - 35 hours per week
Benefits: Generous annual leave entitlement, Competitive employer pension contribution
A project has been established that is currently working with 33 schools and 33 churches in developing discipleship pathways for children and young people in Bolton. One key aspect of this project is the ‘Shades Project’, which focuses on racial justice and faith, supporting schools and churches in developing a culture for all children and young people, regardless of racial background, to thrive and flourish. In response to the exciting growth of the Shades Project, they are looking to appoint a Shades Project Worker to support the growing opportunities for Christian discipleship and to embed the Shades ethos in primary and secondary schools and parishes in Bolton deanery.
The Shades Project Worker will work with the Shades team in primary and secondary schools, delivering Shades Collective Worship and Shades ‘Faith and Identity’ workshops. They will also lead Shades Ambassadors groups for those children and young people who are passionate about growing in their understanding of racial justice, the Christian faith, and becoming courageous advocates. The Shades Project Worker will also work with Bolton parishes and mission communities to promote the Christian message of God’s love for all of his children, encouraging children, young people, and adults to celebrate their God-given identities and to grow spiritually.
The Shades Project Worker will have many opportunities for training and development, as well as the creative freedom to develop initiatives for children and young people. They will work within a highly motivated and supportive team, who are committed to prayer and to welcoming children and young people into the life of the church.
The post holder should have experience of volunteering with children or young people in a church and/or school context. They will have a good knowledge of anti-racism and racial justice and a strong passion for a combined focus on the Christian faith and racial justice, as well as experience working with diverse communities.
To succeed, they need to be enthusiastic, relational, self-motivated, and able to lead in a range of different contexts. They will be creative and able to lead and support activities in schools and parishes. They will be excellent communicators, with good interpersonal skills, sensitivity, and an ability to communicate effectively with people from a wide range of cultural backgrounds. They will be able to build and maintain effective working partnerships and have a working understanding of safeguarding policies and procedures.
Applications from candidates of global majority heritage are particularly welcomed, as they are under-represented within the organization at this level.
There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010.
The post will be offered to the successful candidate subject to an enhanced DBS check with barred list check (child workforce), satisfactory references, and proof of eligibility to work in the UK.
To apply, please click the APPLY button. Applications should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information.
Closing Date: 5pm, Wednesday 26th June 2024
Interviews: Thursday 4th July 2024 at St John’s House, 155-163 The Rock, Bury, BL9 0ND
You may also have experience in the following: Community Support Worker, Outreach Worker, Case Worker, Program Facilitator, Project Support Officer, Client Services Coordinator, Social Services Worker, Community Development Worker, Support Coordinator, Community Engagement Worker, Program Assistant.
REF-214303
This is an exciting opportunity to join the TCV Sussex team to expand and develop our Health Walks offer as part of our new Green Gateways social prescribing project.
The successful candidate is likely to have previous experience of managing volunteers, delivering training and have knowledge of social prescribing or public health. For more information please see TCV website.
East Sussex Health Walks is a long running county-wide scheme of weekly one hour walks led by trained community volunteers. Last year we had nearly 20,000 walking engagements and we want to build on this. This post is for a Health Walk Coordinator to coordinate and develop the programme to help even more people to improve their health and wellbeing with regular, manageable exercise.
You will be coordinating the existing programme of Health Walks (approximately 25 per week) and managing the large group of Volunteer Health Walk Leaders (currently about 100). You will be responsible for recruiting and training new volunteers and developing new Health Walks to meet the funder's targets, including liaising with local partners, mapping, risk assessing and planning.
There will be ongoing marketing and publicity needs, as well as regular internal comms with volunteers to make sure they feel supported and valued and to reinforce and role model TCV best practise for safe, inclusive and supportive activities.
You will also be responsible for general project running tasks such as purchasing, scheme admin, report writing, attending events, liaising with funders & partners, meeting targets and deadlines.
Experience required/desirable:
- Managing, supporting & recruiting volunteers
- Delivering training
- Health & wellbeing projects / public health / social prescribing
The post is currently funded until October 2025. It is full-time (35 hours per week) and based in the TCV office in Hastings but covers the whole county. TCV supports a flexible approach to determining the days and hours worked and we are open to discussions about hybrid working. The role may include occasional weekend and evening work.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team via email or telephone. We also offer reasonable adjustments on the job.
A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 7pm to 11pm.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of Monday to Friday 7pm to 11pm.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.