Office Administrator Jobs

We are working with One Small Thing, who are looking for an experienced Finance Assistant to join their busy, collaborative team. Initially part time this role could grow to full time as the organisation expands.

One Small Thing has a commitment to systemic change for women and their children in the justice system, which has inspired them to build Hope Street, a brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire, and offering them access to education, practical and therapeutic support in safe, respectful trusting environment.

This is a great opportunity to be part of a brand-new team working closely to bring this new and exciting provision to life, and a vital role providing essential administrative support to the finance team, the facilities team as well as office management support across the wider team.

With previous experience in a busy office environment, your experience will include:

· Purchase requisition, purchase orders and invoicing, reconciliation of supplier statements, bank reconciliation and preparing journals, payroll support expenses and preferred supplier account set up.

· Rent management including documenting resident moves and posting receipts paid by local authorities.

· Managing office supplies, and provision of facilities support in line with relevant Health & safety standards.

· Excellent communication skills and an ability to work under pressure and to tight deadlines, you will be able to manage a varied workload and prioritise activities and responses in order of importance.

· A knowledge and understanding of the Data Protection Act 2018 and GDPR Regulations 2018 to ensure the appropriate management of personal and sensitive personal data.

· An understanding of trauma and its long-term effects on a person’s behaviours, self-esteem, confidence, and ability to trust others, plus knowledge and understanding of the Health and Safety at Work Act 1974.

This is an exciting opportunity for an organised Finance Assistant who has exceptional IT skills including databases, excellent Microsoft Word, Excel and PowerPoint experience and ideally with case management systems for data and outcome recording, you will have outstanding attention to detail and accurate record keeping.

Please note that there is a requirement for a standard DBS check for this role.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 29th May 2024, please apply without delay to avoid disappointment

First Interviews will be held on 3rd and 4th June 2024

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day. 

The role 

We have experienced an exponential growth in income from public fundraising leading to an increased awareness of fuel poverty. To build on this success and maintain increased unrestricted income from a wider fundraising mix, we are recruiting a new Fundraising Assistant to offer vital support for all fundraising activities. This new role will join a small, proactive team who raise funds from a variety of sources including trust and foundations, corporate partnerships, major donors, events and community fundraisers and individual giving.

As Fundraising Assistant, you will provide admin and fundraising support across the Fundraising and Partnerships Team and excellent customer service to supporters, partners, fundraisers, and internal stakeholders in pursuit of the overall strategy of the Fundraising and Partnerships Team.

What you will need to succeed 

You will have demonstrable experience of working in fundraising, business development, customer service or a similar background.

You will also assist with the implementation of the NEA donor journey and stewardship activities, organisation of fundraising events as required – as well as supporting with donor communication and retention.

With such an array of opportunities you will need to have a high attention to detail, the ability to multi-task and be exceptionally organised.

You should be based in Newcastle upon Tyne or within a commutable distance, with some infrequent travel on an ad-hoc basis.

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:  

• £24,702 – £29,268, Scale 4-5, Points 7-17   

• 11½% non-contributory pension 

• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff 

• Flexible working arrangements including the opportunity for Hybrid working 

• Enhanced family friendly payments

• Employee Assistance Programme

• Employee benefits platform 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

The closing date for applications is 12 noon on Monday 13 May 2024.  Interviews will be held in the two weeks commencing 20 May 2024.  Full details of this post and an application form are available on our website

Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?

If so, this could be the role for you.

The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.

Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.

WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

 Hours:  Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.

Location: Hybrid London / remote.  The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.

Duration: 18 month contract with potential to extend subject to funding.

Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.

Line management: Reports to the Head of Communications and Public Affairs

Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference? 

Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.

About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.

Here’s how you’ll make a difference:

• Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. 
• Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. 
• Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities. 

Working arrangements

We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE). 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.  

About you

• Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
• Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously  experience engaging  with customers via social media.
• Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
• Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
• Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.

What can we offer you? 
 
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. 
 
Our generous staff benefits include: 
• 30 days annual leave plus bank holidays 
• Private medical insurance 
• Dental health cover 
• Contribution towards gym membership 
• Pension with employer contribution up to 10% 
• Life assurance 

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database.

We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

Closing date: 10th May 2024

Shop Manager 

Hull, East Yorkshire

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 

The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.

As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.  
 

Specifically, you will: 

• Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards. 

• Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays. 

• Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment. 

• Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

• Be responsible for ensuring the team are working towards achieving all key performance indicators. 

• Ensure accurate accounting and handling of assets (items donated and money received). 

• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to A Level or equivalent. 

• To have experience of managing people/volunteers including recruitment and development. 

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To have experience of meeting and exceeding targets within a retail environment. 

• To be highly organised with good time management skills. 

• To be able to prioritise workload and meet deadlines. 

• To have excellent communication and interpersonal skills. 

• To be able to motivate self and others. 

• To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable. 

• To have good written and numeric skills are desirable. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is predominantly home based, with regular travel across the area you reside in and some travel to our Head Office in South Wales

Hours: Full-time, 37.5 hours per week. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual Leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are a largely self-funded charity providing support across Wales and more recently, in the bordering counties with England. Our support team works very closely with our fundraising team to increase income but also to raise awareness of the work of 2wish.

This is a unique opportunity for two individuals to raise awareness of the charity, building it’s profile and engaging communities across the English counties that border Wales. It will involve helping to organise fundraising events, working with volunteers and encouraging community fundraising opportunities.

Main duties:

• To help raise awareness of 2wish and the work we do in England
• To work alongside the support team in England, Phase I and to build on the reputation of 2wish
• Research, approach and engage community groups and local supporters using mechanisms for engaging their support to develop additional sources of income
• To liaise with the public in England, Phase I who are fundraising for 2wish
• To support the delivery of community and corporate events, and monitor the income raised
• To attend community and networking events where necessary
• To actively participate in and collaborate on financial planning for England, Phase I as a business unit during regular fundraising meetings
• To submit an annual business plan and budgets for the England fundraising team
• To submit monthly and annual reports to the Fundraising Manager as required and work to monthly targets
• Supporting the 2wish Fundraising Team with events and community fundraising
• Working with the Volunteer Coordinator to identify and secure volunteers and ambassadors, meeting them regularly and maintaining engagement
• Maintain relationships with all donors including attending cheque presentations
• To work flexibly, travel, and make overnight stays when required
• To attend weekend and evening community events in support of the charity when required
• A ‘hands-on’ and ‘can-do’ attitude
• Contribute on the social media platforms maintained by 2wish

General

• To be responsible for organising own work agenda, time management and administration
• To maintain a high degree of confidentiality in accordance with the charity’s policies
• To work as part of a team
• To attend meetings as necessary - both virtually and in person
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake training to update skills as necessary
• To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided
• To adhere to all health and safety procedures with regards to working off site
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

It is the nature of the work that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to an enhanced DBS check.

The European Association for Cancer Research (EACR) is a charity and membership association that supports cancer researchers across the world, helping them to communicate, collaborate and work together internationally to help defeat cancer. Our friendly team of 15 staff is supportive, forward-thinking and highly motivated by the work we do.

The Membership Coordinator will support the work of the EACR with a focus on our membership activities. We are looking for a friendly, self-motivated, hard-working and extremely organised person with a positive, can-do attitude. You will bring outstanding communication and customer service skills to enable you to build a rapport with our members at a distance. There is the opportunity for some international travel to our conferences and other events, so you will need to be able to work flexibly at times.

Ola, the outgoing holder of this role, says: “As a part of the EACR team, getting unwavering support for your professional growth and career development is an active reality, every day of every week! A role at the EACR gives you an amazing opportunity to join an exceptional team where every team member’s voice is valued, contributing to the cohesive fabric of a highly professional, productive, and forward-thinking team.”

Responsibilities include:

• Membership: supporting the recruitment and retention of EACR members by keeping their contact details up to date, responding to queries and processing applications. Being the first point of contact for our 14 affiliated national societies
• Member benefits: supporting the delivery of a suite of member benefits, including monthly webinars and a mentoring scheme
• Our fortnightly email bulletin: assisting with the creation and sending of the Mailchimp email to EACR members and subscribers
• Conferences: supporting the delivery of our conferences held around Europe: preparing materials, packing and arranging shipping

You can find more information about the position by downloading the Job Description and Person Specification document from the website linked to at the bottom of this page.

About you

We are looking for a friendly, hard-working and organised person with outstanding communication skills. You will be comfortable working independently and managing a busy workload. You will need to be confident, tenacious, patient, and have a great eye for detail. Employment experience in an administrative role, preferably for a membership or not-for-profit organisation, would be an advantage, but, if you have the right skills, we are happy to receive applications from those seeking their first role. You must be willing and able to travel internationally and to work occasional evenings and weekends, with plenty of advance notice.                                           

About us

The EACR is a registered charity dedicated to advancing cancer research. We’re Europe's largest membership organisation for cancer researchers, with more than 12,000 members in over 100 countries worldwide. Members range from first-year postgraduate students to winners of the Nobel Prize. Anyone who works in, studies or supports any aspect of cancer research can join us as a member.

We provide our members with regular communication about all the latest news, jobs and cancer research conferences and give them opportunities to apply for grants and fellowships.  We offer a suite of benefits to members including webinars, networking events, a podcast, collaboration tools and on-demand resources to support education and development. We organise conferences around Europe on the latest topics in cancer research and offer reduced registration rates to our members.

And also…

We are a welcoming, supportive, close-knit team of 15. We offer employees a comprehensive benefits package including an excellent pension scheme and generous annual leave (30 days pro rata for a full leave year plus bank holidays and a further 5 days of office closure).

The EACR has its headquarters in the Sir Colin Campbell Building adjacent to the University of Nottingham Jubilee Campus. It benefits from a creative atmosphere, good transport links and an attractive environment with nearby shops, cafes, green spaces and a gym.

APPLYING FOR THE POST

Closing date for applications: 12:00 (noon) Monday 13 May

First interviews to be held: Wednesday 29 May

The Survivors Trust is a UK-wide membership organisation for specialist voluntary sector rape and sexual abuse support services.   Our vision is for a society where services for survivors are trauma-informed and accessible according to need.  Survivors and their partners, parents, families and supporters have a right to support and justice can access the right service for them at the right time, free of charge, and according to need.

We have over 120 member organisations in the UK and Ireland providing counselling, emotional support and advocacy for women, men, young people and children who have been affected by rape or sexual abuse/exploitation at any time in their lives.

We support our member agencies by providing a wide range of infrastructure support including regional meetings, networking events, specialist forums and workshops and representing our member agencies in national meetings.  We provide accredited training for Independent Sexual Violence Advisors and bespoke training and workshops for professionals and organisations.  We run a national helpline for anyone who has been affected by sexual violence in any way.

We’re looking for a Fundraising Officer to join our small and friendly team at our head office in Rugby, working with our Income Generation Manager to ensure our income meets the increasing demands for our services.

You will lead on developing and supporting trust, grant, commissioned and community fundraising activities, including researching fundraising opportunities and writing grant applications, working in collaboration with the Income Generation Manager.  Supporting our amazing community fundraisers is an important element of the role, providing fundraising newsletters, updates and maintaining our fundraising webpages.

You will ideally have previous experience of working in the voluntary sector and experience of developing funding applications and building relationships with donors and fundraisers, but please don’t be put off applying if you don’t meet all these requirements.  The right candidate will have the ability to communicate effectively in a friendly and professional manner, with excellent IT skills. 

You will be required to undergo DBS clearance to work at The Survivors Trust.

Full-time - 35 hours per week, flexible working hours

Annual leave and benefits:

· 28 days leave, not including bank holidays

· Pension scheme with employer contributions of 6%

· 24/7 Employee Assistance Programme

· In-house training provided

Closing date: 13th May 2024

First interview date: 24th May 2024

This role is a hybrid role within the Children and Families Team which is part of the Wiltshire Domestic Abuse Service, providing support to children and young people that have witnessed or experienced domestic abuse.

The Children and Young Persons Triage Advisor will act as the gateway for all children and young people referrals to the Wiltshire Domestic Abuse Service. Working within an experienced and established team, the Children and Young Persons Triage Advisor will:

- Triage referrals, with a particular focus on children and young people who have witnessed or experienced domestic abuse.

- Conduct risk assessments and offer immediate safety planning advice.

- Respond to safeguarding concerns.

- Signpost victims and professionals to other support agencies where appropriate.

- Provided early intervention support to children and young people as part of triage and welfare calls made.

- Offer specialist domestic abuse advice and support to professionals.

- Making welfare calls to victims who are waiting to start structured support.

- Support as required with co-facilitating in our children and young persons group work provision

In addition, the role requires the building of effective relationships both internally within the Wiltshire Team and externally, supporting a multi-agency approach.

Main Duties and Responsibilities:

Working within the agreed policies, principles and codes of practice of FearFree, the post holder will:

Working with children and young people and risk management:

• Provide a victim focused service, with an understanding of the impact of trauma on children and young people.
• Demonstrate specialist knowledge and understanding of domestic abuse and how this may impact on the children and young people and their wider family unit.
• Provide advice, guidance and support to children and young people who have witnessed or experience domestic c abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the dash risk assessment tool and SOAG.
• Make safeguarding referrals where appropriate: including to Children’s Social Care, Adult Social Care, Mental Health crisis teams and MARAC.
• Work directly with individuals or groups as agreed with the Team Manager.
• Safeguard the health and welfare of the children and young people and their families.
• Respond to emergencies and crisis situations including supporting a service user to access a place of safety if appropriate.
• Manage and support service users by telephone with low to medium support needs in line with the agreed values and aims of the service.
• Support as required with co-facilitating in our children and young persons group work provision
• Act as duty worker as part of a rota system. Duty shifts take place in the Trowbridge Office on weekdays between 9 and 5pm.

Team working 

• Offer professional advice and support to multi-agency partners.
• Feedback to the Team Manager, Wiltshire Service Manager and/or other Support Workers any information related to the service users support needs or risk issues, and progress on support tasks.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holiday and sickness.
• Work closely with other agencies, to network with, make referrals to and maintain good relationships with, and be able to disseminate information appropriately.
• Communicate with other staff, as well as the Team Lead and Wiltshire Service Manager, issues related to activities and work undertaken.

Administrative duties 

• Help provide a responsive support service with a high quality of customer care.
• Answer the telephone and take messages and referrals, take action on messages and referrals and provide a triage service for all children and young people referrals.
• Assist in the referral process and children and young people follow up calls, contacting other agencies and helping to arrange appointments.
• Assist in the assessment and identifying children and young people for priority allocation
• Update written and computerised records with accurate clear information to deadline, including maintaining details of any special needs required by service users.
• Assist with monitoring and evaluation policies and procedures and producing reports.

Additional tasks and responsibilities:

• Ensure personal safety for self, other staff and service users at all times
• Participate in personal training and supervision opportunities and attend team meetings.
• Carry out other tasks appropriate to the post, which may be identified as the service develops and as agreed with the Team Manager and Wiltshire Service Manager.
• FearFree is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Join the team at Age UK Waltham Forest’s to deliver an exciting Digital Champion Programme Project including assisting to identify older people who would benefit from support to get online and use technology. You'll play an active role in promoting digital inclusion services across the borough and directly support older people with their digital skills development, in person and remotely.

The salary is in line with the BITC job framework - minimum of £22,770 per annum regional and £25,875 per annum London office based. 

The location is flexible - across the UK - homebased or based out of a BITC office with a hybrid approach.

The responsibilities include: 

• Undertaking project management, including coordinating the team
• Tracking, monitoring and evaluating engagement with our inclusion campaigns via internal systems including Salesforce and Power BI
• Supporting the team with primary research, literature reviews of secondary sources and analysis of numerical data
• Developing content such as toolkits, factsheets, blogs, slide decks, case studies and other knowledge-based content to support businesses to engage with and implement campaign asks
• Managing internal and external stakeholder relationships
• Managing the Employment and Skills Twitter channels, posting content and driving engagement
• Using your own initiative to anticipate and vary the effort needed to meet internal and external deadlines
• Supporting on all aspects of delivering events, including occasional presenting

The successful candidate must be willing to undertake some travel within the UK, up to once a month.

Closing date - Sunday 19 May 2024 at midnight 

Interviews on Tuesday 28 May 2024 

Are you 16-25 and interested in a future career in drug and alcohol or mental health services for young people? We are currently recruiting Young Ambassadors who can work for us a few hours a month in a number of areas in England and Scotland to support our young people services. If you are an enthusiastic and creative person, passionate about changing people’s lives for the better, we’d love to hear from you.

We have opportunities in Lancashire, Stoke, Wigan, Liverpool, Rotherham, Darlington, Redcar and Scotland. To apply please search for 'Young Ambassadors' on our website and select the advert for the location you are interested in. 

We are looking for young people who are local to one of our offices who match our organisational values: Compassionate, Determined and Professional.

Some examples of what you could get involved in are:

• Local outreach events such as stalls at colleges and Pride events
• Interview panels
• Administrative tasks to support the service
• 121 mentoring of 10-24 year olds
• Involvement in co-production events such as forums and groups on a local and organisational level

The salary is paid at the National Living Wage rate, depending on your age (under 18: £6.40 an hour, aged 18 - 20: £8.60 an hour, aged 21 or over - £11.44 an hour).

Please note that this role may close early should sufficient applications be received, so early application is advised.

Essential Skills:

You may feel that you lack the knowledge or experience to work for our organisation but we are keen for 16-25 year olds who live by our guiding principles to join our teams (we can teach you everything else!):

• Collaborative - We are outstanding team players
• Ethical - We are open, honest and transparent, we are powered by our integrity and principles
• Inspiring - We are exceptional communicators who empower our clients and each other to reach potential
• Resilient - We have a positive, solution focused “can do” approach
• Self challenging - We strive for personal excellence, outstanding service quality and continual service improvement

Please include in your application which service you'd be interested in working with - you can find which services are local to you on our website. 

Diversity Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. 

With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

About Us

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You, we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.

About INTRAC

INTRAC exists to promote positive social change. We do this by strengthening the wider ecosystems of civil society support and also by supporting civil society organisations themselves. So that these organisations are better able to develop, engage with others, and do what they want to do, better. We are a group of ethical and values-driven practitioners with expertise in civil society strengthening. Through our staff and global network we provide consultancy services, training and practical resources to support civil society actors in different ways.

We are particularly focused on organisational change and strengthening and providing support to strategy development, evidencing impact, and capturing, and responding to, learning. We work with organisations, movements and networks, and to strengthen the enabling environment for civil society. Our ambitious new strategy focuses on strengthening civil society ecosystems, rooted in local culture, methods, practices and knowledge bases, and connected to global learning and debate to enable further sense-making and collective action to change how civil society is supported.

About the role

As Project Officer you will play a central role in the delivery of INTRAC’s consultancy assignments and grant funded projects. This will involve coordinating short and long term projects, involving staff and consultants through our global network and clients around the world, ensuring effective and quality delivery. We carry out a wide variety of assignments, ranging from project evaluations to bespoke in-house training and learning partner roles for complex, multi-country civil society strengthening programmes.

You will work on a range of activities, such as organising and supporting online learning sessions, meetings or focus groups, coordinating feedback, communicating with team members and clients, administrative tasks, to support the smooth running and success of our work.

You will have an eye for detail, experience providing administrative and coordination support to complex projects and will be comfortable carrying out a number of tasks with competing deadlines at the same time.

We are looking for a versatile and dynamic individual, wanting to use their skills to support civil society around the world and with an interest in current debates concerning decolonisation and movements to shift power.