Permanent "Finance Manager" Jobs

The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible. 

General information:
Job title: Programme Officer

Location: London based, hybrid working

Start date: TBC

Contract: Full time

Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm

About the role

We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.

For full information on this role, please download the job pack.

What the Foundation can offer you 

• A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
• An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
• A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
• One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

How to apply 

To apply, please download the job pack and send us the following: 

• Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
• Current CV (two A4 pages maximum).

All applicants need to have the legal right to work in the UK prior to applying.

Please send your application, or any questions you might have, by 22 May 2024.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

CamSight is a respected charity that supports local people of all ages living with low vision and blindness in Cambridgeshire to live the lives they choose. The charity offers an holistic service ensuring any person with a vision impairment gets the support they need, when they need it.

We are looking to recruit a Corporate and Partnerships Fundraiser to raise the profile and awareness of CamSight and increase income through developing and securing a range of funding streams including Corporates and their employees whilst developing new relationships and partnerships. The post holder will help to develop and ensure the effective delivery of the corporate and partnerships fundraising strategy to generate sustainable income from new and existing partnerships.

The role will help grow our portfolio of partnerships, working collaboratively to explore ideas and launch new initiatives to help us achieve our mission. The role plays an important part in helping us to meet our fundraising targets and increasing participation and engagement in our fundraising activities.

We are also currently recruiting for a part-time (21 hours) Community and Events Fundraiser and would welcome applicants interested in a full-time role (35 hours a week) covering both job descriptions. If this is of interest, please make this clear in your covering letter.

If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.

Location: Work from home, with regular travel around England. Easy access to London is preferable.

Hours: 36 Hours - Full time

We are looking for a Fundraising Officer to lead the administration of CCT’s tiered membership programmes, annual and church-based appeals, legacies, and fundraising events. The Fundraising Officer will also support in the creation of marketing materials to support these initiatives.

Following the growth in audience development through online events and digital activity, CCT welcomed younger and international members and increased the number of donations. We have since witnessed decreased retention rates and are looking to implement methods to increase member and donor acquisition and retention. 

The role of the Fundraising Officer is vital to maintaining excellent service delivery across our core fundraising programmes and providing strong supporter care.

This role will support the organisational-wide aim to build a collaborative fundraising culture and ensure CCT’s buildings at risk are sustained for the appreciation and benefit of future generations.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 8am on Thursday, 16 May 2024.

The interviews will take place online, using Microsoft Teams, on Thursday, 23 May 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

CamSight is a respected charity that supports people living with low vision and blindness in Cambridgeshire to live the lives they choose. The charity offers an holistic service ensuring any person with a vision impairment gets the support they need, when they need it.

We are looking to recruit a Community and Events Fundraiser to raise the profile and awareness of CamSight and increase income through developing and securing a range of funding streams including individual supporters, challenge events, community, and digital fundraising. The post holder will help to develop and ensure the effective delivery of the community fundraising strategy in relation to generating sustainable income from third parties, brand campaigns and challenge events.

The role will help grow our portfolio of events, working collaboratively to explore ideas and launch new initiatives to help us achieve our mission. The role plays an important part in helping us to meet our fundraising targets by increasing participation and community engagement in our events and fundraising activities.

We are also currently recruiting for a part-time (21 hours) Corporate and Partnerships Fundraiser and would welcome applicants interested in a full-time role (35 hours a week) covering both job descriptions. If this is of interest, please make this clear in your covering letter.  

If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.

ROLE OVERVIEW

Job Title: Head of Growth

Salary:  £30k- £35k + Incentive

Contract Type: Permanent

Line Manager:  Director of Strategy & Development

An essential part of our Senior Leadership Team, the Head of Growth is responsible for managing our funding and partnership team, driving revenue growth, and expanding our network of supporters and collaborators.

Objectives

•To create and support opportunities to enable the growth of the Foundation through strategic planning and partnership development

•To oversee and manage the Partnerships and Funding teams within the Growth department

•To achieve the financial targets and outcomes within the Growth department, whilst contributing to the overall strategic direction and decision making of the charity.

ROLE RESPONSIBILITIES

Revenue diversification: Explore new programme opportunities and revenue streams to increase the sustainability of the charity

Innovation: Working with delivery and infrastructure departments, support the implementation of new growth initiatives

Team management: Support the Relationship Manager and the development of new partnerships / sponsorship for the Foundation, The Nest and Run Norwich

Securing funding: Support the Funding Manager and the development of funding applications, donations and showcasing our impact

Budget management: Achieve growth budgets and perform monthly income checks with the finance team

Project management: Play an active role in supporting new project design

Collaboration: To work with and support the Executive team with gaining and developing new opportunities through local authorities, statutory agents and third sector organisations

Contract management: To oversee and manage specific contracts and obligations that support income generation for the charity

Strategy management: Support Senior Leadership Team members to implement all initiatives within the Growth Strategy

Fundraising initiatives: Explore the use of technology to develop new income generation ideas and efficiencies within the organisation

Relationship management: Build relationships with key individuals, businesses, charities and local authorities who can support the growth of the Foundation

Compliance: Ensure relevant due diligence is in place with all external collaboration

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Croft House as a Recovery Worker.

Right now, our Croft House Supported Housing service in Surrey is looking for Recovery Workers to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery. 

So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week. 

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Lincolnshire Crisis Service as a Recovery Worker.

Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine. 

Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a part time permanent role requiring you to work 15 hours a week with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day. 

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham and Guildford, we serve a population of 550,000 across West Surrey and part of Northeast Hampshire. We are currently building a new Hospice, so it is an exciting time to be part of our team.

Income Supervisor
37 hours per week
Salary: £30,000 - £32,500 per annum WTE (dependent on experience)
Location: Farnham

Do you have accounting experience and the ability to support and supervise a small team? Phyllis Tuckwell is looking to appoint an Income Supervisor to lead and coordinate the Income team within our Finance Department.

The main responsibilities are to:

• Supervise a small income team and volunteers.
• Manage, control, analyse and reconcile income onto the financial ledger and the donor database.
• Manage the entry of all direct bank receipts and income from online giving platforms, including set up and monitoring all standing orders and associated bank reconciliation.
• Oversee weekly cash counts for banking via G4S security.
• Act as the main point of contact with the finance department for all retail operations staff and ensure all retail shop income is recorded correctly and reconciles to the retail system.
• Be the main point of contact and information for all income issues, liaising with other departments as required.
• Manage the Gift Aid declaration process including the correct entry on donor database and the scanning process.

The successful candidate will have:

• AAT level 4 / MAAT or be qualified by experience to this level.
• A detailed knowledge of financial accounting and double entry bookkeeping.
• Experience of complex reconciliations of high-volume transactional data.
• Proven experience of implementing & managing strong financial controls.
• Familiarity with accounting in charity sector and gift aid welcomed.
• Experience of operating specialised accounting systems – PT uses Microsoft Business Central.
• Intermediate Excel skills (VLOOKUP, basic pivot, SUMIFS, conditional formatting and similar)
• Excellent communication skills across all levels.
• Strong planning, organisational and flexibility skills.
• Some experience of leading a team (staff & volunteers).

In return we offer: 

• 6 weeks paid holiday plus public holidays (pro-rated for part time staff)
• Group Self Invested Personal Pension (matched contributions to 7.5%)
• Excellent education and training
• Employee Assistance Programme
• Health Cash Plan Scheme
• Staff Benefit Voucher Scheme
• A motivated and compassionate team whose passion is to make a difference

Further information can be obtained from Vanessa Evans, Income Supervisor.

If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.

Closing date for receipt of completed applications: Monday 6th May 2024

Interviews will be held on:  Tuesday 14th or Wednesday 15th May 2024

This post is subject to a Basic Disclosure and Barring Service check.

Phyllis Tuckwell is an Equal Opportunities employer.  We are committed to promoting a diverse and inclusive culture and welcome applications from all sections of the community.

NO MEDIA OR AGENCIES

Spectra are a lived experience organisation working with socially excluded and marginalised communities in an empowerment model, to ensure access to appropriate health, wellbeing and support services.

We offer evidence-based, inclusive, accessible, knowledgeable and quality services which are non-judgemental and delivered by peers. 

Spectra are looking for a fundraiser, focussing on smaller trusts and individual giving, to join a growing fundraising team with exciting plans. You will contribute to raising the income required to continue delivering counselling, advocacy, mentoring, outreach, groups and other support services at Spectra. You will report the Fundraising Manager. 

You will be confident working with diverse and intersectional groups who face social exclusion and inequalities around access to appropriate health care, wellbeing and holistic support. You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.

£30,000 pro rata, 3 days per week.  Hybrid working (office in Ladbroke Grove) with 25 days holiday and bank holidays (pro rata), plus a pension scheme. 

Main purpose of the role

Reporting to the Fundraising Manager, this post will lead on the development and delivery of Thrive’s community and public fundraising whilst working collaboratively with the rest of fundraising team to maximise and develop opportunities over various income streams.

 The post holder will work with our local centres to develop fundraising opportunities and offerings that are appealing to the local community.

The role will also focus on campaigns and projects which either bring in significant unrestricted income (e.g. The Big Give), or that help to step change Thrive’s ability to fundraise (e.g. Thrive’s supporter journey).

As part of the fundraising team the post holder will support and work collaboratively on key projects and activities related to tribute, corporate, individual and regular giving.

* Internally the job title will be Crisis Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise, and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Recovery Worker.

Crisis House is a community-based crisis service, working to a recovery model with the aim to reduce the amount of A&E and Hospital admissions through evidence-based CBT interventions. We provide a range of intervention support and are partnered with the NHS, working alongside the Home Treatment Team who offer clinical governance. Additionally, we offer a range of services for people with mental ill health to become more connected to their local community, building on their social engagement. We signpost to local services and host awareness days that truly reflect the community we support to break down stigma and discrimination. Offering support 24/7 with a staffed service to our residents aged 18 and upwards.

We know that recovery can look and feel very different to every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure, or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.

In return for your skills and enthusiasm, this role comes with some great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week on shift patterns.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Events Officer

Salary: £25,000-£30,000

Contract: Full time, permanent

Location: Flexible 

Closing Date: 23/05/2024 (we may close vacancy early if sufficient applications are received)

We are looking for 2 talented, creative and experienced Events Officers to work in our already established team. 

UKIM is one of the premier faith based civil society organisations working in the UK to serve the needs of the Muslim community in the UK. UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham.

The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM’s vision and mission and to develop the organisation’s leading position within UK’s civil society community.

Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK.

Main Responsibilities:

• To assist in the delivery of UKIM’s events programme across the UK and be part of the team that supports the national leadership of the organisation in delivering events (including fundraising and marketing events) as per agreed strategy and plan.

• To assist in securing event funding and ensuring monitoring and evaluation of all events is conducted on a regular basis. 

• To assist in developing event strategies and operational plans, building relationships and liaising with partners and local Branches.

• To be effective member of the Events Department by assisting in development of and following clear procedures and processes for meeting strategic objectives of UKIM.

• To arrange and manage all events within UKIM at a local, regional and national level.

• To assist in creating a professional, end to end approach for all UKIM events, ensuring consistency across the whole event lifecycle, including documentation, feedback and review process.

• To assist the Events manager in agreeing an annual Events schedule with the board of Trustees across all areas of UKIM.

• To assist in implementing, managing and developing Project strategy, operations, risk management strategy, monitoring & evaluation systems and budgets ensuring they are in accordance with UKIM’s global policies, principles and approach.

• To assist the Events Manager in line managing all volunteer or employed event managers and staff in field or regional offices.

• To assist in effective management, support and development of staff and volunteers involved in Event implementation.

• To visit events and branches country-wide to oversee and evaluate events and to encourage, advise and monitor staff.

• To ensure that UKIM’s financial, administrative and HR policies are adhered to in all events and by all staff responsible.

• To proactively seek opportunities for funding through networking and oversee the writing of event proposals. 

• To participate in implementation of donor-funded events, ensuring delivery meets donor requirements and UKIM’s international policies, principles and development approach. 

• To ensure the reports for completed events are received from implementing partners on time and are analysed at the Head Office for evaluating each partner’s performance and to retain appropriate audit trail.

• To ensure event management and operation information is communicated quickly and efficiently to the Executive Director and Board of Trustees.

• To participate in and carry out annual staff appraisals as appropriate.

• To assist in diligently managing an agreed expenditure budget, taking careful measure to report any unexpected costs in good time as and when appropriate.

• To comply with all policies, procedures, legal and regulatory requirements.

• To be willing to travel extensively with short notice.

• To respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment. 

• Any other duties commensurate with the accountabilities of the post. 

Person Specification: 

E – Essential D – Desirable

• Educated to graduate level or equivalent in a development-related subject D

• Relevant experience of working in a similar role within the charity and development sector, including experience of management and leadership. E

• Proven participation in Event assessment, planning, management, monitoring, evaluation and impact assessment skills. E

• Proven experience of funding proposal writing and budget design for events. E

• Experience of working on donor-funded events, grant compliance and management E

• Fluency in English (spoken and written) essential, second language is an asset. E Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities E

• Finance management skills within event management D

• Good interpersonal skills with ability to network and establish links and partnerships with all relevant stakeholders E

• Ability to think and plan strategically. E 

• An ability to delegate, follow-up and supervise as well as support. E

• Ability to work well on own initiative. E

• Ability to work under pressure to tight deadlines and adapt to change. E

• Ability to communicate cross-culturally D

• Ability to travel nationally. E

• Commit to withhold the integrity and standards of UKIM, its values, approach and priorities, within all projects. E

REF-213 582

The Volunteer Coordinator will be responsible for managing and co-ordinating FearFree’ Volunteers, including supervision and coaching of volunteers.

Volunteers are essential to FearFree services both support service roles and non-support service roles such as admin and fundraising. Volunteers will be within the following roles:

· Helpline Support: Responsible for logging referrals and triaging cases, ensuring initial safety advice is given and the service user is directed to the most appropriate service, as well as responding to professional enquiries.

· Facilitating and Co-facilitating Group Work Programmes: This will include facilitating peer support groups and being second facilitator for group work programmes providing support to victims/survivors of domestic abuse, those who have experienced sexual violence and group programmes for perpetrator groups supporting those who wish to change their behaviour.

· Befriending Services: offering support to individuals who have experienced domestic abuse or sexual violence and are still impacted by the trauma of their experiences, providing support and encouragement to enable service users to create independent and fulfilling lives.

· Admin support: Supporting with our admin support teams such as HR support, finance support, covering reception and other tasks as required.

The Volunteer Coordinator will work closely with the Volunteer Manager, Head of Fundraising and other Volunteer Coordinators in other FearFree localities.

FearFree is committed to hybrid working and this role will be a mix of home based and office based, alongside requiring travel for meetings. Travel across Devon is required and occasional travel to our other offices may be required.

Main Responsibilities and Tasks

Recruitment and training of volunteers

· Participating in the recruitment of volunteers in both service user facing roles and support roles. This will include advertising for roles, interviewing perspective volunteers and supporting with HR processes.

· Planning and delivering thorough training for all volunteers, dependent on the role they will be completing.

· Ensuring each volunteer continues to develop in their role.

· Liaise with Service Managers and Team Managers to identify roles where volunteers could be utilised.

Service delivery and management of volunteers

· Providing line management support and supervision to volunteers.

· Be point of contact for volunteers to raise concerns and discuss cases.

· Ensure the delivery of a high quality, responsive service to people who have experience domestic abuse and/or sexual violence.

· Manage volunteers to ensure service users individual issues and needs are clearly identified and plans meet these needs including matching volunteers with clients.

· Manage the quality assurance of support given by volunteers including safeguarding and compliance with all relevant legislation and best practice guidance.

· Network with other agencies in order to maintain effective communication and joint working for the benefit of service users.

· Promote the rights, equality, diversity and needs of service users by ensuring they are respected and valued as individuals.

· Produce stories and case studies to support the promotion of the service and to evidence the impact of the service.

· Engage with our Marketing and Fundraising Manager to support with coordinating events and to encourage wider team engagement and support.

Other

· Providing written reports and information as required, including information which can be used for the promotion of the organisation and to deliver key messages regarding the experiences of our service users.

· Undertake role relevant training to maintain knowledge, keep up to date with legislation, information and best practice relating to domestic abuse, sexual violence and other related work to maintain Continued Professional Development.

· Attend team meetings, monthly supervision and participate in organisational data collection as required.

· Contribute to effective team working with a flexible and pro-active approach.

· Work within organisational policies and procedures at all times.

· Respect and value the diversity of the community in which the services work in and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.

· Ensure security of data, especially sensitive personal data inline with the information security policy.

· Maintain an awareness and observation of Fire, Health & Safety regulations.

· Undertake all statutory and mandatory training, as required by the organisation.

·    Carry out any other duties that are within the scope, spirit, and purpose of the role, as required. 

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 7th May 2024.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Job Title: Admin/Customer Services

Reports To: CEO

Main Purpose of Job

To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.

Main Responsibilities

1. Serving customers, dealing with enquiries, arranging delivery when necessary
2. Processing cash, card and other customer payments 
3. Arranging for approved donations of furniture to be collected
4. Handling product returns and payment refund requests
5. Helping with movement, inventory and presentation of stock in the warehouse
6. To assist in the movement of stock by road transport, including van driving. 
7. To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
8. To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
9. Work flexibly and to be prepared to contribute to all areas of work in the organisation
10. Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
11. To undertake any other reasonable tasks as deemed necessary by the CEO
12. To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
13. To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa

Other Requirements

• Adhere to Sofa’s Health and Safety Policy
• Work flexibly throughout the week excluding Sundays
• Attend occasional meetings