Events Manager Jobs
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CVAA UK is a membership organisation supporting not-for-profit adoption agencies across the UK who specialise in finding homes for children in care. Over 3000 children in the UK need adoption each year because they cannot remain at home or with family members. The CVAA Practice Programme delivers 30 or more online courses each year to those working in the sector, primarily social workers. The programme has developed a strong reputation for attracting a range of subject experts to deliver cost effective, engaging and useful training. The full programme is listed on the CVAA UK website and inlcudes topics such as LGBTQ+ parenting; therapy for children; identity formation; racism and anti-racism; parenting courses; theraplay and many more.
Due to a restructure of the team, we are now looking for a Training Manager who can oversee the delivery of the programme from mid to late July 2024. Initially fixed term, it is anticipated that this post will become permanent.
The Training Manager will work with the Head of Practice Development and the Programme Administrator to ensure that the courses are full, delivered effectively and evaluated. Part of the role will also be to source new trainers and support the creation of the programme into 2025.
The CVAA team work remotely across the UK so location of the postholder is not a barrier to recruitment as long as long as they can travel occasionally and come into London for team days. The team is small, diverse and dynamic. Experience of project management or delivery of training or events is more important than knowledge of adoption or children's social care. We would warmly welcome an application from people who have lived experience of adoption or fostering, and candidates from the Global Majority.
Benefits include:
- Flexible working
- Pension
- Personal training budget
- Generous holiday allowance
Candidates must be eligible to work in the UK and will need to undertake a DBS due to the sensitive nature of the work of CVAA. We require three references, one of whom can be personal. To apply please prepare a comprehensive CV a covering letter in English which address all the requirements of the Person Specification by providing evidence and examples to back up statements.
Petra Jodlova, Head of Practice Development, is available to arrange informal conversations about the post.
The closing date for applications is 11.59pm 16th May 2024. Interviews will be week commencing 27th May 2024.
Please note we will require a full CV and detailed cover letter addressing the key person specification criteria.
CVAA UK supports adoption agencies across the UK to find homes for vulnerable children who need adoption through improvements in policy and practice.
The client requests no contact from agencies or media sales.
About Pancreatic Cancer Action:
Pancreatic Cancer Action (PCA) was founded in 2010 by a rare survivor of the disease. We are a small, creative and passionate team committed to improving early diagnosis and saving lives. In August 2020, Pancreatic Cancer Action merged with Pancreatic Cancer Scotland making our team stronger than ever.
Pancreatic cancer has only a 7% survival rate and this figure has not improved significantly for over 50 years. Despite it being the 5th biggest cancer killer in the UK, pancreatic cancer receives only 3% of overall research funding.
With a strong focus on early diagnosis, it is Pancreatic Cancer Action’s aim to improve survival rates through raising awareness, medical education, improved patient information and by funding research specifically into the early diagnosis of pancreatic cancer. Simply put, we want more people diagnosed in time for surgery, currently the only potential for a cure.
Main responsibilities:
- Develop and grow the annual programme of fundraising events such as the London Marathon and Great North Run.
- Grow and steward a pipeline of new and existing community and events audiences and fundraising opportunities with a particular focus on England. Ensuring to always maintain the highest quality supporter journey.
- Manage the delivery of the virtual challenge events. Add insight and support the annual Pancreatic Awareness Month Campaign and help to further develop Pyjama’s for Pan Can to new audiences.
- As a senior member of the Income Generation Team you will contribute to robust financial planning, management and reporting of income and expenditure in your own areas of expertise.
- Responsible for the delivery and recruitment into PCA’s Challenge Events programme making sure participants receive exceptional supporter care.
- Develop compelling and engaging third party fundraising materials to inspire supporters to reach their maximum fundraising targets.
- Contribute to the development of automated and integrated supporter journey and engagement plans with the support of the Head of Income Generation to ensure a consistent and efficient supporter experience.
- Seek out engagement opportunities to support donor acquisition and retention utilising new and existing channels and platforms.
- You will be an excellent relationship manager who can maintain accurate records on our CRM system (Salesforce) to ensure that we develop, engage and update our supporters.
- Work closely with colleagues in Marketing and Communications, to create engaging products and community and event campaigns. Updating the fundraising section of the PCA website and other third party platforms with compelling content and seamless user journeys.
- Be competent at data inputting, IT literate and very organised. Empathy and excellent communication skills are vital in this role and the candidate must be able to collaborate and work well as part of a team.
- Attending when necessary, external events, conferences and exhibitions across the UK and being the face of Pancreatic Cancer Action, acknowledging that some of these may involve overnight stays and weekends.
Income and targets
- Help to grow Pancreatic Cancer Action’s income from community and challenge event fundraisers.
- Develop ongoing stewardship journey for Community/DIY Fundraisers and increase average gift though exceptional supporter care.
- Achieve Financial and non-financial targets and KPI’s from corporate and community fundraising as agreed with the Head of Income Generation.
- Monitor and control allocated fundraising budgets and regularly update the Head of Income Generation.
- Prepare and monitor reporting for all online fundraising platforms to fit with our accounting systems reporting this to the Head of Income Generation monthly.
- Contribute to Pancreatic Cancer Action’s fundraising strategy.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The important stuff
Salary: from £30,000
Contract: Full time, Monday- Friday, 9.30am – 5.30pm
Application deadline: Monday 20th May, 09.00am
Join us as our next Centre Manager and use your leadership and interpersonal skills to head up our team delivering employment support in Spear Bristol.
In partnership with Christ Church Clifton, you’ll be managing the delivery of Resurgo's award-winning Spear Programme. Over the last 18 years, Spear has supported more than 8,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
In this role, you’ll be responsible for:
Strategy, vision and impact [30%]
- Spearheading Resurgo’s ‘big picture’ vision of a transformed society, where each member plays its part, and the church is empowered to transform young lives
- Owning and managing the strategy for Spear Bristol that will help make this vision a reality
- Ensuring the Spear Programme is delivered in line with agreed targets; overseeing and reporting on impact metrics
Relationship management [25%]
- Building and managing great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- You'll be embedded into Christ Church Clifton, and working closely with your Trust and congregation, and actively participating in their mission and events
Leadership, line management and training [20%]
- Leading your team with confidence; spurring them on in your centre’s vision; investing in a team culture of excellence, belonging and fun
- Investing in the professional growth of your Lead Coach and Graduate Coach
- Inputting into organisational-wide training streams
- Inputting into recruitment of new team members
Driving a culture of coaching [20%]
- Driving a culture of coaching in your team
- Hands-on group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Engaging in gritty conversations with your trainees; walking alongside them whatever their circumstances; inspiring them and releasing their potential
- Managing safeguarding
- Opportunities to engage in corporate coaching
Operations [5%]
- Managing the daily operational activity of your centre, including IT, finance and health and safety
This role will suit you if:
- You are an active Christian, passionate about personally representing the values and beliefs of Resurgo and Christ Church Clifton
- A commitment to grow and learn spiritually and as a Christian leader, and a desire to learn and understand coaching techniques
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment of education
- Effective interpersonal skills, high emotional intelligence, a sense of humour and fun!
- Strong leadership and management skills, highly self-motivated with strong initiative and the ability to translate ideas into practice
- An ambitious and self-motivated individual with the ability to prioritise workload, exercise initiative and work well under pressure
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities:
- Support and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s, and a dedicated talent manager
- Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
- This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
- In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities. Since the hospice began it has gone from strength to strength both in terms of the care we provide to children and families as well as the close bonds we have developed and nurtured with individuals and organisations in our community who are inspired by our work.
This is a great time to join the team at Haven House, our Community & Events team are working on a new strategy to increase income and engagement with our local community. This new and exciting role will give the successful candidate the opportunity to work across our community and event income lines, taking responsibility for raising income from a wide variety of supporters. We’re looking for an individual who can hit the ground running, complimenting a team that proactively develops and drives our community and events portfolio.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply by returning the application form to the Resourcing team.
Benefits
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home arrangement
· 27 days' annual leave
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
If you are a potential candidate who would like to have an informal chat with someone about the role before applying, please email the HR department and someone will come back to you.
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 16 May 2024
Interview: 20 May 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Real Estate Balance (REB) is a leading campaigning and membership organisation working to improve equality, diversity and inclusion (ED&I) in the real estate industry.
Our members include different types of businesses, both large and small, from across the property sector.
We work at all levels of the industry, offering a range of programmes, campaigns and events that help leaders accelerate progress on diversity, support middle managers to create inclusive workplace cultures, and empower the next generation of leaders to unlock their potential and thrive.
Together with our members, we’re working to create a real estate industry that’s fairer, better-balanced and more equitable for everyone.
Established in 2016, REB now has close to 130 corporate members and is still growing. It is a not-for-profit organisation.
The Executive Management Administration team of 5, headed by the MD, run the organisation on a day-to-day basis. The team is supported by the REB board and committees, together with 3rd party providers for accounting, payroll, banking, media & public relations, website hosting and IT services.
Role and Responsibilities
DUE TO THE INCREASE IN REB MEMBERSHIPS, NETWORKS AND ACTIVITIES, AN EXCITING OPPORTUNITY CROSSING BOTH ADMIN AND EVENTS SUPPORT, IS BEING RECRUITED.
TIME AND WORKLOAD WOULD BE DIVIDED BETWEEN BOTH ADMIN AND EVENTS SUPPORT AT AN AGREED SPLIT, BASED ON BUSINESS NEEDS.
Key Tasks –
Admin Assistant Role
· Work with the MD to provide services to the Board, the Patrons Group and Network of Networks (where required) including:
o Booking meeting rooms
o Setting meeting dates and sending calendar invitations (For MD and Executive team on an ad hoc basis)
o Circulating agenda & papers
o Attending meetings and taking minutes, predominantly with MD- both in person and virtually
o Maintaining the Terms of Reference
o Updating Board
o Main point of contact for Next Gen and NofN committees -updating membership on the CRM and webpages for both and attending meetings
o Provide admin support to MD as required including setting up meetings, preparing presentation slides and uploading meeting notes to Sharepoint
Events Assistant Role:
· Support the Events Administrator in the delivery of the REB events programme including:
o Event logistics planning and delivery
o Venue liaison
o Contributor liaison
o Event marketing and booking support
o Event materials preparation
o Event set up and set down
o Maintaining CRM records
o Supporting with event comms and marketing on Dynamics Marketing system and website
KNOWLEDGE & EXPERIENCE
1. Administrative and organizational skills
2. Events and logistics
3. Knowledge (preferably working knowledge) of Microsoft Dynamics and Marketing
4. Knowledge (preferably working knowledge) of current best practices and trends in ED&I, including familiarity with key concepts (e.g. allyship, unconscious bias, intersectionality, etc.)
PREFERRED SKILLS
1. Windows 10/Office 365 including Word, Excel, PowerPoint, Teams and other capabilities
2. CRM and website management systems
3. Filing and organisational skills
4. Minute taking and assigning follow-up actions
5. Collaborative working in a small team environment
6. Working with board members/special advisors and committee members on reports, reviews, approvals and presentations
7. Real Estate industry knowledge
Additional Notes
Working from home but will need to attend events in person as required.
London (or near London) based ideal.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Events Officer
Salary: £25,000-£30,000
Contract: Full time, permanent
Location: Flexible
Closing Date: 23/05/2024 (we may close vacancy early if sufficient applications are received)
We are looking for 2 talented, creative and experienced Events Officers to work in our already established team.
UKIM is one of the premier faith based civil society organisations working in the UK to serve the needs of the Muslim community in the UK. UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham.
The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM’s vision and mission and to develop the organisation’s leading position within UK’s civil society community.
Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK.
Main Responsibilities:
• To assist in the delivery of UKIM’s events programme across the UK and be part of the team that supports the national leadership of the organisation in delivering events (including fundraising and marketing events) as per agreed strategy and plan.
• To assist in securing event funding and ensuring monitoring and evaluation of all events is conducted on a regular basis.
• To assist in developing event strategies and operational plans, building relationships and liaising with partners and local Branches.
• To be effective member of the Events Department by assisting in development of and following clear procedures and processes for meeting strategic objectives of UKIM.
• To arrange and manage all events within UKIM at a local, regional and national level.
• To assist in creating a professional, end to end approach for all UKIM events, ensuring consistency across the whole event lifecycle, including documentation, feedback and review process.
• To assist the Events manager in agreeing an annual Events schedule with the board of Trustees across all areas of UKIM.
• To assist in implementing, managing and developing Project strategy, operations, risk management strategy, monitoring & evaluation systems and budgets ensuring they are in accordance with UKIM’s global policies, principles and approach.
• To assist the Events Manager in line managing all volunteer or employed event managers and staff in field or regional offices.
• To assist in effective management, support and development of staff and volunteers involved in Event implementation.
• To visit events and branches country-wide to oversee and evaluate events and to encourage, advise and monitor staff.
• To ensure that UKIM’s financial, administrative and HR policies are adhered to in all events and by all staff responsible.
• To proactively seek opportunities for funding through networking and oversee the writing of event proposals.
• To participate in implementation of donor-funded events, ensuring delivery meets donor requirements and UKIM’s international policies, principles and development approach.
• To ensure the reports for completed events are received from implementing partners on time and are analysed at the Head Office for evaluating each partner’s performance and to retain appropriate audit trail.
• To ensure event management and operation information is communicated quickly and efficiently to the Executive Director and Board of Trustees.
• To participate in and carry out annual staff appraisals as appropriate.
• To assist in diligently managing an agreed expenditure budget, taking careful measure to report any unexpected costs in good time as and when appropriate.
• To comply with all policies, procedures, legal and regulatory requirements.
• To be willing to travel extensively with short notice.
• To respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment.
• Any other duties commensurate with the accountabilities of the post.
Person Specification:
E – Essential D – Desirable
• Educated to graduate level or equivalent in a development-related subject D
• Relevant experience of working in a similar role within the charity and development sector, including experience of management and leadership. E
• Proven participation in Event assessment, planning, management, monitoring, evaluation and impact assessment skills. E
• Proven experience of funding proposal writing and budget design for events. E
• Experience of working on donor-funded events, grant compliance and management E
• Fluency in English (spoken and written) essential, second language is an asset. E Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities E
• Finance management skills within event management D
• Good interpersonal skills with ability to network and establish links and partnerships with all relevant stakeholders E
• Ability to think and plan strategically. E
• An ability to delegate, follow-up and supervise as well as support. E
• Ability to work well on own initiative. E
• Ability to work under pressure to tight deadlines and adapt to change. E
• Ability to communicate cross-culturally D
• Ability to travel nationally. E
• Commit to withhold the integrity and standards of UKIM, its values, approach and priorities, within all projects. E
REF-213 582
Senior Store Manager
NOAH Enterprise
Hertfordshire
Permanent
Full time
Salary £28,500
Benefits including 25 days annual leave plus bank holidays, pension following probation and birthday leave after one year of service
Charity People are delighted to be partnering with NOAH Enterprise, a charity supporting people struggling against homelessness and exclusion in Luton and Central Bedfordshire, to recruit a Senior Store Manager.
NOAH Enterprise seeks to help the most disadvantaged in the local community, providing a practical, empowering and caring service to people who are struggling against homelessness and exclusion and have nowhere else to turn. Dedicated to recognising the potential in people who are at the margins of society and helping them realise it, NOAH Enterprise works with the whole person to find permanently and individually tailored pathways out of homelessness.
The consequences of the cost-of-living crisis and the aftermath of the pandemic means that the organisation expects to see increasing numbers of people seeking their help. They are entering an exciting phase of investment to ensure that the charity can provide the support that has been so vital to so many people for the past 30 years.
Following the success of the new NOAH Enterprise store in Hitchin, the Senior Store Manager will manage a new NOAH Enterprise flagship store and maximise profits by ensuring exceptional customer service standards, correct pricing, stock and window displays and the management of volunteers. They will also act as retail sales supervisor for 4 other NOAH stores and train staff and volunteers in consistent best practice.
Key responsibilities
* Customer Experience and Service: Welcome customers warmly, maintain an inviting atmosphere, and train and oversee retail staff to deliver exceptional customer service.
* Visual Merchandising and Operations: Maintain correct pricing, sizing, and stock displays. Ensure high standards of visual presentation and cleanliness in all areas.
* Team Management and Motivation: Set and communicate targets to shop teams, motivating them to achieve goals. Conduct regular floor walks to maintain standards and provide feedback.
* Promotions and Sales: Implement promotions in alignment with the guidance of the Retail Operations Manager. Actively promote Gift Aid and achieve conversion targets.
* Back of House Management: Manage and control stock effectively. Recruit and manage volunteers, collaborating with the Marketing Manager for recruitment materials. Maintain compliance with cash handling, security, health, and safety procedures and provide regular reporting to the Retail Operations Manager.
The Senior Shop Manager will have a minimum of three years' experience managing a charity or clothing retail store. The successful post holder will have experience in cybertil systems, an understanding of charity retail and solid customer service experience. You will have experience successfully managing staff and volunteers and demonstrate understanding and respect for NOAH Enterprise's values of Care, Compassion, and Commitment. The ideal candidate would have some knowledge and understanding of Fundraising and Marketing.
The role will be based in Hertfordshire where the new flagship store will be opening (exact location TBC). The successful post holder will need to take a flexible approach to working hours (within the scope of the agreed working week) and will need to work evenings and weekends on occasion. There is a TOIL policy in place for any additional hours worked. Occasional travel will be required for meetings, staff days and training. You will have a full driving license and access to your own transport. All travel expenses for work will be covered.
How to apply
For more information about the role and next steps on how to apply, please email Jen at Charity People. The application process is CV and Supporting Statement. The deadline for applications is 12 noon on Wednesday 15 May. Interviews will take place in person at NOAH Enterprise head office on Wednesday 22 May.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Empower Change: Lead operations at a purpose driven, people focused Charity as our new Operations Manager
About Hearts Together
Hearts Together is a Plymouth based charity providing support and accommodation for patients, carers and relatives and also healthcare professionals and trainees working in the local healthcare centres.
Hearts Together has big plans for the future and the role of Operations Manager is key to its success. Our day-to-day operations are extremely busy and we have a number of new projects which are due to come online which is very exciting. Ensuring that we provide a safe and welcoming environment for our guests and our team is hugely important and continuous improvement is at our heart. We are not just looking at what we do today but how we will do things in the future and how we can successfully scale our operation to meet our long-term ambitions.
Hearts Together is an organisation which encourages its team members to actively contribute their thoughts and ideas and to work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You will be able to work to your strengths and to share your successes and learning with the wider team who will in turn look to share their experiences and learning with you.
At the heart of all we do are our guests, first and foremost we exist to support them and in your new role you will have the opportunity to get to know our guests first-hand and to make a positive difference to their lives.
The role of Operations Manager sits within the Management Team.
The Role
The role of Operations Manager is critical to the long-term sustainability of the charity and plays a pivotal part in ensuring that we remain both relevant and necessary.
This role involves:
- Oversight and responsibility for the day-to-day delivery of guest services
- Line management and HR responsibility for the operational team
- Oversight and responsibility for health and safety organisation-wide
- Implementation and delivery of new guest services
- Review and development of existing guest services
- IT/technical responsibility – system admin/super-user
- Reporting and responsibility for specific budgets
- Guest/beneficiary satisfaction – ensuring consistently high standard of service and satisfaction is achieved across all areas
- Impact and outcome tracking/reporting
- Training/mentoring/performance management
- Support with grant application preparation and reporting
- Deputising for the CEO in operational matters
- Facilities/estates management
- Stakeholder engagement/relationship management
- Events organisation/support
- Representing Hearts Together externally at networking events, including occasional evening work.
- Travel as required to meet with supporters, beneficiaries and key stakeholders.
Person Specification:
Essential Requirements:
- Strong HR background in terms of leading others and managing HR matters/employee relations
- Demonstrable experience of working to targets and delivering quality outputs collaboratively with others
- Confident and sophisticated communicator
- Strong customer/supporter focus, with excellent interpersonal skills
- The ability to manage conflicting priorities in a fast-paced customer focused environment
- Financial and business acumen – ability to draft budgets, report on variances and interpret financial data
- Strong report writing skills
- Knowledge and experience of facilities management and health and safety, including food hygiene, risk assessments and policy writing
- Confident and proficient in the use of IT systems as a user admin/super-user level
- Highly motivated, with a strong work ethic
- A team player, happy working within a ‘flat’ hierarchy
Desirable Requirements:
- An undergraduate degree or professional qualification in a relevant field
- Experience within the Charity sector
- Experience of hotel/hospitality management
- Experience within the health/social care sector
Employee Benefits:
- Enhanced annual leave
- Employee discounts
- Health insurance
- Mental wellbeing support
- Holiday purchase scheme
- Free tea and coffee
- Training opportunities
The client requests no contact from agencies or media sales.
Do you have the passion, vision and determination to deliver Leicester’s next iconic event?
LOROS hosts some of the biggest events in Leicester and you can be a part of making it happen! Our flagship fundraising events raise thousands and create lasting memories which bring people back again and again.
We want you to design special experiences that engage supporters, increase love for our charity, and set an unmissable events calendar which puts Leicester on the map. You’ll work with major partners like LCFC, and national brands like Dunelm to connect with new audiences and grow our supporter base.
Creative to your core, this is your chance to make build commercially successful events that fulfil your vision. This role will be front and centre of our Events team, leading LOROS’s ambitious calendar of mass participation events.
An exciting opportunity has arisen for an experienced Event Organiser & Fundraiser to become part of the ambitious Events Team at LOROS. As Mass Participation Events Officer, you will line manage an Event Coordinator, and together take the lead on some of our biggest and most well-attended events, including the LOROS Twilight Walk, the Rothley 10K, LOROS’ Charity Bike Ride, our Hospice Open Day, and be significant drivers behind The Run Leicester Festival.
You will be commercially minded; bringing fresh ideas to our established LOROS events and campaigns in order to help increase profit, as well as championing the participant experience to ensure that people spread the word and come back year on year. You will need to match the passion we have for events and bring a drive and willingness to succeed.
To be successful, you will have excellent organisational skills, a great eye for detail, initiative and must be able to work well under pressure. You must have experience of managing multiple projects successfully, as well as an Events and/or Fundraising background.
The ideal applicant will be passionate, committed and results driven with a great work ethic. The applicant will be willing and able to work long hours over weekend and evenings during busy event periods.
LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland. We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers.
The following vacancy has arisen within the Fundraising Department who play a significant part in raising £6 million each year through voluntary income.
The client requests no contact from agencies or media sales.
As our Events Fundraising Officer, you will be leading the charge, creating and delivering innovative and captivating events that will stand out and will inspire long-term support for HHC like never before. You will know what makes a sensational event, you strive for perfection and using your creativity and experience, you understand how to motivate, excite, and innovate.
About you:
You will be the ‘go-to’ event lead for a number of the events in our portfolio, able to inspire confidence across the organisation and demonstrate impressive skills in a range of events spanning live, hybrid and virtual. A custodian of major opportunities, you’ll keep everyone on track and on target to smash our objectives.
About Hope and Homes for Children:
We believe children belong in families, never orphanages. Because orphanages harm children. The majority of those who experience life inside an institution suffer violence, abuse and neglect. Denied the chance to grow up in a family, they’re more likely to become homeless later in life, to have run-ins with the law, and to experience mental and physical health issues.
The shocking truth is that these are almost always children who have, or could have, a family to look after them. To love them. But every day, a broken system puts pressure on parents to give up their children. They'll be safe from war, can escape poverty, will get an education. False promises. No child should have to trade their family for their future.
Today, over 5.4 million children are trapped within institutions. It’s not right and it must stop. Children deserve so much better. Always.
Since 1994, Hope and Homes for Children has been working to stop the institutionalisation of children. We’re 250 people, in ten countries, inspiring organisations, including the UN, EU and governments around the world, to close the doors of orphanages forever. Instead, we fight for every child to feel the love and belonging of a safe family home.
Further details
Location: Our Salisbury or London office with flexibility to work from home for part of the week.
Contract Type: Permanent
Hours: Full time 37.5 hours
Salary: £29,000 to £33,000 gross per annum including any London weighting.
Closing Date: The final cut off for applications is 13th May 2024. However, we may close the vacancy early if we receive strong applications. So, don’t delay, please get in touch if you have the right skills, experience, and passion for our cause.
To apply, please upload your CV and a brief covering letter (500 words max) indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
Other information: This post requires the post holder to have the right to work in the UK. The recruitment process may include a relevant DBS check.
HHC actively encourages equality and diversity, and we look to recruit across age, gender, ethnicity and background as we believe diversity brings us closer to our mission of eliminating orphanages.
You may also have experience in the following: : Events Coordinator, Hospitality, Events Co-ordinator, Conference Manager, Events Assistant, PR, Public Relations, Events Manager, Sales, Business Development Events Organiser, Events Assistant, Events Manager, Events Administrator, Marketing Assistant, Marketing Administrator, Events Management, Funding Coordination Officer, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Donor Management, Regional Fundraising, Third Sector, Charity Funding, etc
REF-213 405
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Events Coordinator
Region: National Memorial Arboretum, Staffordshire
Directorate: National Memorial Arboretum
Contract: Fixed Term Contract, End of Sept, Full Time, 28 Hours PW. 4 out of 7 days
Salary: £24,698 - £26,033 (Pro Rata)
The Role
At the National Memorial Arboretum, we believe in building on potential. As an Events Coordinator, your ability to be part of the team planning key events for the National Memorial Arboretum could have a real impact on people’s lives.
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.
As an Events Coordinator you will be responsible for being the initial point of contact with external clients and responsible for all the organisation and management for third party event and functions at the National Memorial Arboretum.
If successful, the main duties of your role will be:
· To support the Events department in organising and delivering a range of internal, corporate, remembrance and VIP events. This includes Memorial Dedications and services, Arboretum managed events and thirds party events delivered at the Arboretum
· To support internal and external stakeholders to ensure correct events procedures are followed at all times
· To coordinate the booking and scheduling of events in the Arboretum’s diary and working closely with internal departments and the Events Manager to communicate event plans and ensure minimum impact on the operation of the Arboretum
· To work with the events team to produce event plans, event briefing notes, and regularly sending scheduling updates to other departments
· To manage and carry out detailed evaluations on events and functions with recommendations using data for future planning
· To organise internal and external meetings when required, writing agendas, and taking minutes; plus circulating feedback forms
Please note that this role will be based onsite at the National Memorial Arboretum - Burton-on-Trent DE13 7AR. The post will be working a 35 hour week, on a 5 days out of 7 basis.
About the National Memorial Arboretum
The Arboretum is the UK’s year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
Our Values and Behaviours
Does the following describe you?
· A desire to provide great customer service
· Enjoy and thrive in working in teams and with others
· Passionate about supporting the ongoing development of the Arboretum
· Come to work each day to be the best you can and to learn and develop
· An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….
Diversity Statement
We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.
We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.
How to Apply
Please click ‘Apply online’
Closing date: 12th May 2024
Company pension and benefits
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. Initially working predominantly on three of our new GLA-funded contracts – UK Shared Prosperity Fund contracts across East & North London and Central London, and the Early Connect London Pilot – for the right candidate and in the longer term, there will be an opportunity to become involved in a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an experienced or aspiring Project Manager used to working with young people and adults entering or re-entering the world of work. The successful candidate will be committed to helping people achieve their potential and will have the skills and experience to provide; 1-1 advice and guidance and group work, practical training and all aspects of employability support and upskilling. The candidate will also be working to support and match individuals into suitable apprenticeship opportunities across London.
We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will take on the role of project manager, working with a dedicated team to deliver the employability and apprenticeship projects. As well as being involved in practical delivery, the candidate will work with the compliance and finance team to ensure quality of delivery and evidence collection. Along with practical delivery, the successful candidate will be involved in the design and implementation of the recruitment/outreach strategies and also for the development of appropriate training materials.
Familiarity with the delivery of funded provision is essential especially the ability to collaboratively design and deliver inspiring, engaging and tailored sessions, covering a range of transferable and employability skills provision is essential. The role will be offered on a full-time basis mainly working across London boroughs and travel within London, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
This is an ideal opportunity for someone who has experience in the education/training sector and wants to progress to a more managerial role, loves supporting individuals to achieve their employment, education and personal goals and wants to be part of an organisation which changes lives for the better.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place - week commencing 20th May 2024.
Job description
IAG Delivery and line management
· To be accountable for achieving agreed outcomes, outputs and personal targets – including recruitment, employability training and learner progression targets
· To manage a caseload of participants requiring Information, Advice & Guidance (IAG), confidence building and employability training
· Completing appropriate action plans and reviews with participants
· To act as the single point of contact for small caseload of participants
· To complete all paperwork for client in your caseload, ensuring that accurate records are kept
· To identify suitable referral partners i.e. Job centre, training providers from which to recruit job seekers and course participants
·To communicate with stakeholders, clients and team members, keeping them informed of changes in delivery or action plans
·To liaise with learners interested in apprenticeships to support them and assist them into suitable placements
Development of training materials and delivery
· To develop workshop training materials that support delivery of the outcomes
· To ensure that accurate records are kept for all training events and workshops, with appropriate attendance sheets signed and stored
· To use available networks to recruit course participants from appropriate organisations
· To use available networks to support participants into appropriate progression destinations
· To liaise with stakeholders and partners to develop effective referral mechanisms and future possible collaborations
Project management, partnership building and funding
· To work directly with the Senior Leadership Team to support in the management of Rinovas GLA-funded projects, compiling reports and attending meetings as required
· Ensuring that all paperwork is completed to the required standard and submitted to compliance team in a timely manner
· To monitor project progress towards targets – to identify problems and ensure they are appropriately resolved
· To communicate with stakeholders and team members, keeping them informed of changes in delivery or targets
· To ensure that the right channels are used for storing confidential client and project paperwork i.e. Sharepoint and Teamwork
· To research and develop suitable referral routes and explore new partnership opportunities for current and future projects
· To play an active role in the identification of suitable funding streams and development of funding applications to support continuing and future projects
· To effectively plan projects and improve project delivery by implementing guidelines, procedures and templates to collect and maintain consistent data.
Person Specification (skills knowledge and experience required)
Please address all points in your supporting statement and give examples
· Experience of working with adults returning to work or those in employment, needing to upskill
· Experience of working with NEET young people or those considered hard to reach or retain
· Excellent IT skills and ability to produce professional presentations and training materials
· Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint),
· Ability to work to tight deadline and targets
· Ability to write detailed and accurate reports and evaluations
· Able to create engaging and motivating training materials
· High standard of organisation, written and oral communications skills
· Good understanding of the social and educational issues relating to a multi-cultural cohort and how this relates to job seekers
· Experience of developing networks in support of organisational goals
· Able to prioritise a diverse workload working to strict deadlines, pre-empt upcoming issues, and solve problems
· The successful candidate must be willing to work outside normal working hours on occasions and travel within London Boroughs to deliver at satellite locations
· Qualification in Advice and Guidance min level 3/4is advantageous but not essential – willingness to undertake training as required is essential
· A Learning and Education training qualification min L3 (Previously PTLLS), would be advantageous
· A good understanding of Project Management principles would be advantageous
· Existing networks which can be utilised to enable you to meet your targets in relation to recruitments and progression routes
Please apply with your CV and a supporting statement, which should address all points on the person specification.
Applications without the required documents will not be considered for shortlisting.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose: As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week.
Key Responsibilities:
- Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled.
- Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve.
- Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders.
- Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity.
- Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures.
Qualifications and Experience:
- Previous experience in a retail management role, preferably in a charity shop environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Commitment to promoting diversity, equality, and inclusion within the workplace.
- Passion for the mission and values of the Centre for Peaceful Solutions.
This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
The client requests no contact from agencies or media sales.
Are you passionate about events? Are you enthusiastic about making a meaningful impact on global women's health? Do you excel in a dynamic environment where you can contribute to transformative initiatives?
TPP are recruiting an Events and Operations Assistant on behalf of our client, a highly respected professional membership organisation dedicated to advancing women's health through education and research.
This exciting opportunity offers you the chance to travel to Budapest (subject to successful probation and candidate having necessary rights/visas for travel). You would need to be available around 11th to 19th September 2024 to attend the charities World Congress.
Work setting: Hybrid (2 days per week in the office)
Salary: between £25,000 to £29,500 per annum
Hours: Full-time (37.5 hours per week)
Contract: 1 Year FTC
Location: London
Some of the benefits include:
*4% (matched) employer pension, rising to 6% on successful completion of probation.
*Employee Assistance Program.
*Season ticket loan scheme.
The Role:
As an Events and Operations Assistant, you will play a crucial role in delivering a portfolio of events, including a renowned Annual World Congress and regional meetings. Working closely with the Event Operations Team, you'll contribute to the planning, development, and flawless execution of events, ensuring they meet the highest standards and deliver exceptional value.
Main responsibilities:
*Quality Assurance: Ensure the highest level of service for members and stakeholders, promptly resolving issues and delivering outstanding customer support.
*Event Delivery: Collaborate with the Event Operations Team to deliver virtual, hybrid, and onsite events, managing logistics, communications, and participant support.
*General Event Support: Manage event inboxes, update web pages and promotional materials, coordinate travel and accommodation, and provide administrative support for event logistics.
*Programme Support: Assist with speaker management, programme planning, abstract submissions, and educational course operations to ensure smooth delivery and participant satisfaction.
*Operations: Support membership services, data processing, education course operations, and general office administration.
*Compliance and Development: Ensure compliance with data protection guidelines and develop positive relationships with stakeholders.
Essential requirements:
*Experience in events management and operations.
*Excellent organisational, communication, and problem-solving skills.
*Excellent time management and attention to detail.
*Ability to thrive in a fast-paced, collaborative team environment.
*Proficiency in CRM systems, event management software, and Microsoft Office.
*Willingness to travel regionally and internationally as required.
The deadline for CV's is the 2nd May. Interviews will take place on the 14th and 15th May.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.