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PCS is looking for effective and enthusiastic Member Response Team Administrators with experience of working in a busy customer-focused environment. As a Member Response Team Administrator, you will be the main point of contact for PCS members and union representatives seeking advice and guidance.
Our Member Response Team Administrators provide efficient office and administrative support, engaging with members, representatives and colleagues through various communication channels including phone and email, encouraging member retention and supporting the PCS ethos as an organising union.
Salary and Location
Successful candidates for the Member Response Team Administrator will be able to demonstrate:
The main duties of the Member Response Team Administrator role include:
The Member Response Team Administrator role operates on a hybrid working basis, with flexibility to work from home outside of peak periods. Due to key operational and democratic activity, attendance in the office is required daily from February to April each year, with additional in-office periods as needed. Outside of these times, hybrid working arrangements will apply in line with team requirements.
Closing date: at 12 midday on 14 April 2026
Applications must be received by the closing date and time specified.
Interviews will be held in person at PCS Birmingham: Thursday 7 May 2026
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM ADMINISTRATOR
Ref: 0526
Grade: Band 2, Region
Salary:
Spine points 41 - 37
Starting salary £36,646 p.a. rising to £40,901 p.a.
Location: PCS Birmingham
Purpose of the job:
As part of the support team, to assist in building union strength and health by providing office and administrative support to specialist and operational staff, in line with the PCS ethos as an organising union.
Responsible to: Member Response Team Leader
Responsible for: Not applicable
Contacts
External:
PCS Union Representatives, Members, Employer and Government Departments, Employees of other trade unions, Suppliers, Legal and other advisors, Media, other external contacts
Internal:
PCS staff and officials, Bargaining, Organising, Campaigning, Balloting, Finance and other internal departments
Main duties and responsibilities
1. Member Support
2. Telephony Support
3. Maintain CRM database
4. Office Support
5. Meetings, Conference, Election, Ballot and Events Arrangements
6. Teamwork
7. General
Person Specification: MEMBER RESPONSE TEAM ADMINISTRATOR
Ref: 0526
Date: March 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
TRAINING
(including continuous professional development)
KNOWLEDGE
SKILLS
OTHER
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Salary scale: SO1 - £38,585 to £40,514 per annum
Full-time: 35 hours per week
Term: Permanent
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
To be successful you will need:
Closing date: 9.00 am Monday 13 April 2026
Interviews: Friday 17 April 2026
For further information and an application pack please go to our website via the apply button.
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff). providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resource, and advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.
Through our specialist programmes, our impact on the lives of residents is huge. We match volunteers to housebound residents to help them engage with communities and leave their homes; we provide long term personalised support to people with mental health conditions and learning disabilities to help them volunteer and find paid jobs; we support patients to deliver hundreds of their own activities and peer support groups at GP practices across City and Hackney; and in partnership with Public Health, we support over 250 Community Health Champions to share vital health messaging with their own diverse communities.
This is a hands-on and strategic role for an experienced fundraiser who thrives in a small to medium sized charity environment. You will have autonomy to develop a whole new fundraising strategy, utilising diverse fundraising methods, and building and developing new project ideas and partnerships. You will lead on income generation primarily through sourcing and applying to multiple trusts and foundations, but diversified by building new corporate partnerships, community campaigns and individual giving. You will build authentic relationships with funders and supporters, and together with VCH colleagues, will identify new programme models as ways to generate income. You will contribute to the development and production of compelling stories, evidence and marketing and build and maintain the infrastructure needed to track and achieve progress against annual income targets.
Post holders need to have excellent communication skills, to represent the charity in writing and in person. You must be enthusiastic, self-motivating and confident to work primarily alone, but also able to engage and collaborate with staff from across the organisation to share information and impact evidence to support your role. If you are successful in securing funding there will be the potential to recruit additional support, and for you to become the Head of Fundraising of a small team.
We’ve been inspiring, developing, and supporting communities since 1997. We’re here to help you make a difference as a volunteer.



The client requests no contact from agencies or media sales.
Location: Flexible / Homeworking
Salary: Grade 5 - £37,739 per annum
Hours: Full time – 35 hours per week
Contract: Three years fixed term until end of March 2029
Closing date: Monday 6th April 2026 at 11:30pm
Do you have experience of developing and delivering tailored learning pathways and experience working with people facing multiple disadvantage or those that support them? If so, and you are looking for an exciting new career opportunity, then join Shelter as Learning Pathway Manager and you could soon be making a real difference to people affected by the housing emergency.
About the role
You will deliver activities to support the MHCLG’s National Workforce Programme, by supporting housing and homelessness teams in both the public and voluntary sector to develop knowledge and skills Learning Pathways. Some Pathways will be specific to a role and others will be focussed on developing organisational knowledge, but all will support the development of professional skills and knowledge for those working with people experiencing housing and homelessness problems in England, to improve outcomes. You will also design, coordinate, and deliver a range of conferences and good practice events to promote learning and innovation across the sector.
About you
You have proven experience in developing and managing tailored learning pathways and training programmes, including for housing and homelessness law and wider skills development, along with strong experience of working with people with multiple disadvantage and/or those who support them. You are able to develop and maintain partnerships across agencies to ensure the best client support and contribute to multiple agency projects, collaborating and sharing knowledge. Ideally, you are experienced in the homelessness sector or a related field, as well as having excellent skills in communication, IT and digital systems.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
The role will be part of Shelter’s Services for Professionals team, who deliver a varied and interesting range of services such as training in housing and homelessness prevention, specialist debt casework, housing law advice, as well as bespoke projects to support frontline staff. All our services have the ultimate aim of achieving positive outcome for people with housing and homelessness problems.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a national mental health support organisation in the search for a new Trusts and Grants Manager.
This organisation are a leading charity provider of mental health services in England, who are on a mission to bring about meaningful change: to our health and social care system, to the way society views mental illness, and to people's lives across the country.
As the Trusts and Grants Manager, you will join a collaborative fundraising team and be responsible for securing income through trusts and foundations. Overseeing a portfolio of existing and new prospects and donors, you will cultivate and steward these relationships to achieve 5 and 6-figure gifts. With the support of the team, and working in collaboration with Programmes and Services Teams, you will develop evidence-based and impact-led cases for support for various projects.
To be successful, as the Trusts & Grants Manager, you will have proven experience securing five and six-figure grants from trusts and grant givers. You will be a clear communicator and know how to build income-generating relationships through compelling trust and foundation applications. Ideally, this person will be passionate about wellbeing and mental health-related issues.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
As a Brand Manager, you’ll bring creative direction, and proven brand expertise to a cause that relies on powerful, consistent storytelling. You’ll shape how people understand our work and ensure our brand makes a meaningful difference. This is an opportunity for a Brand Manager who wants to lead guide teams and create work that truly matters.
We launched our new brand in January 2026, in this role you will drive the next phase of our brand development with focus, care and ambition. As our Brand Manager, your work will help raise understanding and awareness of motor neurone disease (MND) and strengthen our influence with the audiences we need to reach.
Key Responsibilities
About You
Hybrid working expectations: office attendance one day per week
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Gurkha Welfare Trust provides vital support to Gurkha veterans, their families and communities in Nepal. We have been working in Nepal for over 50 years, delivering essential financial and medical aid to Gurkha veterans and widows, and working with local communities to provide access to clean water and education. We also build earthquake-resilient homes for our most vulnerable pensioners.
This role’s primary responsibilities will be as follows:
1. Develop and implement the Trust’s Individual Giving acquisition strategy across regular giving, one‑off donors, mid‑value supporters, and legacy pledgers, in collaboration with the Head of Fundraising & Communications.
2. Lead the planning and management of the annual acquisition budget, ensuring income and expenditure forecasts are accurate and regularly monitored.
3. Deliver integrated, supporter‑focused campaigns across direct mail, TV, door‑drop, inserts, press, telephone fundraising, and digital channels, ensuring activity meets agreed targets, deadlines, and quality standards.
4. Work with the Database Manager and external partners to ensure accurate data selection, segmentation, and fulfilment for all campaigns.
5. Monitor donor behaviour and key performance indicators, including attrition, response rates, and ROI, and develop strategies to enhance retention and reactivate lapsed supporters.
6. Collaborate with creative and fundraising agencies to test, refine, and optimise campaign content, propositions, and targeting.
7. Ensure the highest standard of donor care, working closely with the Individual Giving (Stewardship & Retention) Manager, Database Manager, and fulfilment providers to deliver a consistent and positive supporter experience.
8. Strengthen the regular‑giving acquisition proposition, identifying growth opportunities and mitigating donor attrition.
9. Maximise Gift Aid income by ensuring all acquisition activity includes appropriate prompts and compliance measures.
Support legacy marketing activity in partnership with the Legacy Administration team.
KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES
Applicants for this position should be able to satisfy the following criteria:
Essential:
Desirable:
Experience using CRM systems, particularly Access or similar platforms.
To provide welfare and support to ex-Gurkhas, their families and their communities in Nepal to enable our beneficiaries to live their lives in dignity



The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a national mental health support organisation in the search for a new Prospect Research Manager.
This organisation is a leading charity provider of mental health services in England, who are on a mission to bring about meaningful change: to our health and social care system, to the way society views mental illness, and to people's lives across the country.
As the Prospect Research Manager, you will be responsible for leading prospect research across the fundraising team, supporting key outcomes across high-value fundraising. Focusing on the identification, qualification, and prioritisation of Philanthropy, Trusts & Grants, and Corporate Partnerships, this role will ensure data-driven decisions to support high-value fundraising.
To be successful, as the Prospect Research Manager, you will have proven experience working within prospect research and have a strong understanding of high-value fundraising. You will have excellent research and analytical skills, and be confident using CRM systems. This person will be able to work independently, but also collaboratively with teams.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
As our new Senior Campaigns Adviser within involvement and co-production, you will bring direction, energy and bold thinking to develop campaigns that drive change. You will be skilled at identifying campaigning opportunities, implementing impactful campaigns, and ensuring people affected by motor neurone disease (MND) are at the heart of our work.
Your role is central to how we involve our community from the very start. You’ll be the Campaigns team lead on ensuring our community is meaningfully involved in developing our campaigns, and you’ll work closely with our Involvement Manager on this. You will also lead and coordinate volunteers, and ensure they have what they need to contribute.
We’re looking for a Senior Campaigns Adviser who brings creative ideas and strategic thinking and can navigate relationships with care and confidence.
Key Responsibilities
About You
Essential
Desirable
Hybrid working expectations: office attendance one day per week in London
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Location: King's Cross, hybrid (2 days per week in office)
Contract: Temporary, until July 2026
Hours: Full-time, 36 hours over 5 days per week
Salary: £22.37 per hour + holiday (£42,000 salaried equivalent)
Start Date: ASAP
Prospectus is delighted to be supporting our client in their search for a temporary Programme Officer. Our client is an education partnership dedicated to driving continuous improvement for children and schools in the local area. The role will be supporting with a particularly busy period of the year, so please advised no long term annual leave will be possible during the assignment.
Responsibilities:
Requirements:
Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format.
Please note the role is subject to an Enhanced DBS check.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.
Assistant Financial Accountant
West Midlands | Hybrid working | Competitive salary and excellent benefits
An exciting opportunity has arisen for two Assistant Financial Accountants to join a well-established public sector organisation, supporting the delivery of high-quality financial reporting, technical accounting and statutory returns. Sitting within a corporate finance team, these roles offer the chance to play a key part in the production of the statement of accounts and audit process, with opportunities to specialise in either VAT or capital accounting.
Working as part of a collaborative and forward-thinking finance function, you will gain exposure to a wide range of technical accounting areas while contributing to continuous improvement and strong financial governance.
What you’ll do
What you’ll need
You will benefit from a flexible hybrid working pattern, generous annual leave entitlement, and the opportunity to develop specialist technical expertise within a supportive and progressive finance team.
About the company
This organisation is a large and diverse public sector body based in the West Midlands, serving a broad and vibrant community. With excellent transport links and a strong focus on community impact, it offers a rewarding environment where finance plays a key role in supporting essential services and long-term strategic objectives.
Applications are reviewed on a rolling basis, to avoid disappointment apply today!
About Us
Bringing Unity Back into the Community (BUBIC) rebuilds lives through peer support, practical action and unwavering community presence. A peer‑led charity supporting people facing substance misuse, homelessness, exploitation and multiple disadvantage in Haringey.
Job Purpose
As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.
Please see attached the full job description.
None
BUBIC stands with individuals facing addiction - not as outsiders, but as a community rooted in peer support, lived experience, and human connection


The client requests no contact from agencies or media sales.
Job Title: Head of Fundraising & Membership
Reporting to: Director of Development & External Relations
Responsible for: Line-management of two staff (Development Manager and Stakeholder Relations Officer)
Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Terms: Full-time (35 hours per week), Permanent. Requests for part-time or flexible working will be considered
Salary: £46,811 - £57,416 per annum
About Us
The British Science Association (BSA) was founded in 1831 and is a registered charity.
We are creating a future where science is more relevant, representative, and connected to society.
We have ambitious goals to put people at the heart of science.
About the Role
The Head of Fundraising & Membership will be an experienced professional fundraiser responsible for developing and delivering a comprehensive fundraising and membership strategy to grow and diversify sustainable income for the British Science Association across its portfolio of programmes.
A central part of the role will be leading development and delivery of the membership and fundraising strategy for EDIS (Equality, Diversity and Inclusion in Science and Health), a national membership coalition hosted by the British Science Association (BSA) delivered in partnership with the Francis Crick Institute and funded by the Wellcome Trust.
Working closely with the Director of Development & External Relations, Chief Executive and other colleagues across the organisation, the postholder will lead fundraising and business development activity, strengthen BSA supporter engagement, and EDIS organisational member engagement, and help shape resilient income models that support the BSA’s mission to ensure that all of society is included in science.
Key responsibilities
Develop and deliver the BSA’s fundraising strategy
Develop and grow membership of EDIS (Equality, Diversity, and Inclusion in Science and Health)
Lead, support and champion the Development team
Lead on our fundraising activities and donor engagement
Develop our processes and systems to allow for effective fundraising and membership
The successful candidate will have a proven track record in fundraising, including securing significant grants and/or contracts, managing a complex fundraising pipeline and stewarding funders during a partnership and experience in developing and implementing successful supporter/member engagement strategies.
The closing date for applications is Monday 13 April at 12 noon.
First round interviews are due to take place in the week commencing Monday 27 April 2026, with second round interviews taking place on Monday 11 May and Tuesday 12 May 2026.
You will be informed as soon as possible after the application deadline whether you have been selected for interview.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.
No agencies please.
We are creating a future where science is more relevant, representative, and connected to society.
Interim Public Fundraising Manager
Salary: Band 6 £39,775.77 - £45,489.23 per annum inclusive
Contract type: Fixed term (6 months) | Full-time, 37.5 per week
About the job role
We have an exciting opportunity for an Interim Public Fundraising Manager in our fundraising team at St Joseph’s Hospice.
We are looking for an experienced Fundraising Manager to join our small but dynamic fundraising team.
The successful candidate will be responsible for managing the public fundraising team – overseeing the recruitment and retention of individual supporters and community organisations through appeals, regular giving, in-memory, challenge events and fundraising activities.
About you
You will need:
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity-awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services — delivered at home, in our in-patient unit, and through out-patient clinics — are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
Join St Joseph’s team and find out more!
For further information and to apply, please visit our dedicated recruitment page via the 'Apply' button.
Closing date: Friday, 17th April 2026.
Interview date: Friday, 24th April 2026.
We are an equal opportunity and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We are looking for a Campaigns Assistant (New Parent Leave Cover), to support the Campaigns and Movement Building team in delivering campaigns to stop new oil and gas fields and accelerate a fair phase-out of oil and gas in the UK. The Campaigns Assistant will play a key role in ensuring campaign infrastructure runs smoothly and that mobilisation activities, stakeholder communications, and campaign logistics are effectively coordinated.
The client requests no contact from agencies or media sales.