Jobs

This 28-hour per week position is for someone who thrives in a collaborative environment and has the skills and qualifications necessary to effectively manage the Synod’s finances. 

The successful applicant will be willing to work within the Christian ethos of the United Reformed Church. 

This post is offered on a permanent basis, subject to a six-month probationary period. 

Closing date for applications: 9am on Monday 2 March 2026 

An exciting opportunity has arisen to join Westway Trust as our Adult Learning Manager, responsible for leading the Adult learning provision within a community setting.

You will work closely with the Senior Manager: Learning to ensure that the design and delivery of the Trust’s Learning Programme is innovative, creative and responsive to the creative, cultural, practical and wellbeing needs of community interest.

You will be an ambitious individual who will demonstrate an entrepreneurial flair in identifying and implementing opportunities to develop unique and distinctive learning opportunities specifically oriented to the communities of North Kensington.

You will also provide strategic and operational leadership to the programme team in the delivery of these objectives, and will lead and motivate a team of tutors to drive the programme’s success and meet our strategic goal of putting the community at the heart of what we do.

Key responsibilities of the role include but are not limited to:

Strategic Leadership and Curriculum Development

• Clear understanding of the national and local policy context of the Adult Education Sector with a focus on: impact on funding or impact on the future curriculum.
• Ensuring the curriculum aligns with educational standards, accreditation requirements, and community demands.
• Leading on the servicing and management of specific regulatory and statutory inspections.
• Develop and articulate a compelling purpose and identity for the Learning Programme to reflect the Trust’s strategic objectives, ensuring that all activities are aligned to this purpose and driving performance.

Programme Management

• Contribute to RBKC self-assessment process, including supporting the Senior Manager: Learning in analysing data and drafting appropriate sections of the Self-Assessment Report (SAR) and Quality Improvement Plan (QIP).
• Offer clear academic and managerial leadership to all teaching staff involved with the programme and to deploy and organise the team in a way that makes the most effective and efficient use of all team members.
• Working with the team to foster a culture of pride and ownership, setting high expectations and supporting operational discipline and best practice.
• Ensure the effective management of the Adult Learning budget.
• Provide timely and impactful information to the Board of Trustees committees and in support of funding bids as required.
• Co-ordinate the assessment and internal verification process where appropriate, including liaison with the external verifier and preparing for the External Verifier visit.
• To carry out internal verification as required and adhere to quality frameworks, such as the Education Inspection Framework, Internal Quality Assurance and External Quality Assurance requirements.

Quality Improvement

• Working to ensure the highest quality of experience is at the heart of what we do and ensure compliance as required for external regulators.

Talent management and team development

• Working to foster a culture of engagement, ownership and co-creation in the team, cultivating high expectations of themselves and others within a peer support environment.
• Identify and develop the skills and capabilities within the team to deliver its objectives.

External Advocacy

• Represent and advocate for the Trust externally to cement and raise profile and internally when collaborating to meet organisational objectives.
• Help raise the profile of the Westway Learning programme with the wider community.

Essential Experience, Skills and Attributes

• A minimum of 2 years’ experience and up-to-date knowledge of policies, funding frameworks, initiatives and developments of Adult Education.
• Designing and delivering an innovative and distinctive creative/cultural practice curriculum programme in response to identified market needs and to successfully attract new students.
• Managing a diverse team in an educational setting or learning environment, proactively creating a positive working environment and effectively leading a high performing team that contributes to organisational success.
• Working with awarding and Quality Assurance bodies to ensure compliance with identified standards.
• A track record of working with external audit organisations e.g. Awarding Bodies and Ofsted
• Knowledge of the Education Inspection Framework and funding methodologies and their impact on courses and programmes of learning.
• Knowledge of national, regional and local priorities for adult and community learning services.
• Excellent communication skills and an ability to adapt approach to engage with a variety of internal and external stakeholders.
• Resilience and able to work under pressure.

Desirable:

• Ideally the post holder will also have a background in ESOL.
• A good understanding of the local area (North Kensington).

Qualifications:

• Teaching qualification or relevant equivalent qualification/experience.
• Educated to degree level or can demonstrate relevant equivalent experience.
• Level 4 TAQA qualification in the Internal Quality Assurance of Assessment Processes or equivalent qualification.

The application deadline is Sunday 8 March 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

Please kindly apply directly from our website.

About The Role

Join us as Marketing & Communications Manager and play a pivotal role in promoting Place2Be’s services and mission: ensuring no child has to face mental health issues alone.

In this role, you’ll work closely with key stakeholders to plan, implement, and evaluate marketing and communications strategies that drive engagement and impact. You’ll lead projects from brief to delivery, collaborating with our digital and design teams to create campaigns that truly resonate.

This is an exciting opportunity for a strategic thinker with strong project management skills and a passion for making a difference. If you’re ready to help shape the future of children’s mental health support, we’d love to hear from you.

 Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 02 March 2026

1st Interview date: 09th and 10 March 2026 

2nd Interview date: 19 March 2026

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.

maWe reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Hofesh Shechter Company seeks a Head of Finance and Operations to join our leadership team at Somerset House. This pivotal role manages strategic three-year budget planning and core functions including Finance, HR, IT and Governance. 

Reporting to the Executive Producer, you will provide essential oversight to help achieve our creative and commercial goals. In this role, you will be expected to actively drive an entrepreneurial culture by adding your voice and ideas to the exploration of new income streams and providing the financial analysis and insight needed to strengthen fundraising initiatives and core business functions.

We require an experienced professional with accountancy qualifications and strong operational skills to oversee business functions and strategic planning. A supportive leadership style is essential.Knowledge of the arts or charity sector is required; experience with Theatre Tax Relief and NPO funding is highly desirable.

Reporting to: Marketing & Audience Engagement Lead

Salary Range: up to £45,000 to £50,000

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

CEC’s marketing team is at the forefront of showcasing the company’s work across multiple audiences involved with our mission. You will help lead our campaigns, including the Let’s Make it Work campaign, to drive the Government’s national work experience guarantee for all young people and be part of our creative efforts to amplify opportunity for educators and employers to connect and deliver high-quality careers education.

The Marketing Manager is responsible for the planning, coordination and delivery of our marketing and audience engagement activity ensuring workflows run smoothly, stakeholders are supported effectively, and marketing outputs meet agreed standards.

You’ll report directly to the Marketing & Audience Engagement Lead, with close interaction with our Strategic Communications, and as part of a high-functioning Strategy & Communications division. This role supports senior leadership on strategy and planning, while strengthening delivery pace, consistency and quality across External Affairs.

To apply, please complete the application form including your cover letter and upload a copy of your most recent CV removing any personal details i.e. name, DOB, address.

Closing date: Monday 23rd February 2026 (Midnight)

*PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE RECEIVE SUITABLE APPLICATIONS*

Equity, Diversity and Inclusion       

At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.

We are recruiting for a User Experience (UX) Designer to join the Digital Team on a 23-month Fixed Term Contract.

This is an exciting opportunity to join The National Lottery Community Fund as a UX Designer.

In this role, you’ll be discovering user needs, analysing, and sharing insights with colleagues as well as designing new user experiences and user interfaces for both testing with customers and live deployment. Using techniques that vary from sketching on paper to ‘sketching in code’. You will also build digital design assets ready for use by a developer.

You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, researchers, developers, and colleagues across the Fund to design solutions that meet user needs and reflect our values.

You will join a thriving group of designers who love sharing knowledge and experience. We will offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• Design user-centred experiences from concept to implementation
• Use research, feedback, and analytics to inform and improve designs
• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Translate designs into accessible, responsive HTML & CSS prototypes
• Work collaboratively with designers, developers, and researchers
• Conduct testing and iterate based on feedback
• Contribute to and evolve our design system

Interview Date: Virtual interview – week beginning 23 March

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We will talk to you about where you are based and your working pattern if you get the job.

If you would like an informal conversation about the role specifically, please contact the Hiring manager: Anna Klepacka. 

Any questions about the recruitment process, please email the recruitment team.

How to apply

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Significant experience designing in complex organisations, ensuring effective and user-centered service delivery.
• Excellent prototyping skills to bring complex ideas to life at any fidelity.
• Solid working knowledge of HTML and CSS.
• Significant experience with design tools like Figma.
• Experience applying WCAG standards in real-world projects.
• Ability to work collaboratively in an agile, fast-paced environment.
• Ability to tailor communication to stakeholders' needs and work with them to build relationships while also meeting user needs.

Desirable Criteria:

• Experience working with a range of CMS and CRM platforms

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Digital Marketing Manager

£45,000 pa + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey

About the role:

This Best Companies Top 50 mid-sized company and Top10 charity is looking to appoint an experienced Digital Marketing Manager to lead the digital and design team.

The Digital Marketing Manager will manage the Rainbow Trust website and digital platforms, oversee social media and email marketing activity, lead with a data first approach to all organic and paid digital advertising and deliver engaging content to achieve our fundraising and engagement growth goals.

This is an exciting time to join the team - digital and data are at the heart of our fundraising and engagement strategy. Developing our digital capabilities and activity is core to the charity’s growth plans, so there is huge scope for you to make a real difference by driving the digital agenda and strategy.

Reporting to the Head of Engagement you will work collaboratively across the department to ensure digital platforms, processes and integrations are optimised. You will also work to tell the stories of the seriously ill children and families that we support, overseeing the production and delivery of engaging multi-channel content to inspire our audiences to support us.

What we’re looking for:

· An experienced and skilled manager with a data-driven, goal-oriented approach – you have a motivational leadership style and engage the commitment of others

· Poised and outgoing – you are naturally persuasive and enthusiastic and stimulate others into action; building rapport and developing good working relationships

· A multi-tasker with a sense of urgency for goal achievement – you delegate effectively with thorough follow-up, and are quick to learn

· An innovative, practical and creative problem-solver – you are a big picture thinker that responds quickly to varied activities and changing conditions.

· Confident use of Content Management Systems, email marketing platforms, social media management and marketing tools, Google Analytics, Data Studio and Tag Manager – you have an imaginative and creative working style

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, please visit our website.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please send your CV and a covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Please disclose on your application form if you have used AI for any part of your job application.

Closing date: 07 February 2026

Interview dates to be confirmed

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Harris Hill is recruiting for a Finance and Operations Administrator with French or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working)

REPORTING TO: CEO

CONTRACT TYPE: Permanent, Full-time (hybrid)

PROPOSED SALARY: to £40,000 per annum depending on experience

LOCATION:  Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL)

HYBRID WORKING: A minimum of 2 days per week is based at their office in Central London.

BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment.

HOURS:  Full-time, 35 hours a week, Monday to Friday.

LANGUAGE SKILLS DESIRABLE: French or Spanish (Spoken) skills

About the role:  Principal Responsibilities

1. Finance Administration - 60% of role

• Processing grant payments (10-15 weekly) via online banking in line with authorisation limits

• Inputting and updating all incoming and outgoing transactions on QuickBooks.

• Saving payment confirmations on the server and on QuickBooks.

• Scanning and Electronic filing of accounts and finance invoices, receipts, credits.

• Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.)

• Weekly and monthly bank reconciliations. 

• Financial support to CEO and auditors for annual audit.

• Administration of 3 company credit cards and company expenses.

• Ad hoc administration duties to support charity and CEO including communications with the Charity Commission. 

2. Grant assistance - 5%

• Review and edit of grant letters for c.15 grants per year.

• Email liaison with grantees to ensure timely submission of paperwork including annual reports.

3. Assistance to CEO - 25%

• Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production. 

• Providing project administration support and management of discreet pieces of work relating to the Trustees meeting. 

4. Office Management - 10%

• Handling incoming and outgoing correspondence e.g. post, office phone

• Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies

• Facilities: deal with any repairs and cleaning including liaison with cleaning company 

• Organising catering for Trustees meetings x3 annually

• Weekly backup of server

• Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings

Person specification

• Outstandin

My client, a well known charity, is looking to recruit an experienced Financial Accountant to join them for a period of 18 months. Working as part of the financial reporting team, your role will be to work on a project focused on providing financial expertise and support to the team with the 2026 Charities SORP, based on updated FRS 102, which introduces mandatory changes for accounting periods. The role is being offered on a fixed term basis and will be focused on the transition to new accounting standards and statutory reporting.

To be considered for the role you will need to have a recognised accountancy qualification and be a strong team player with analytical skills. You will also need to be well versed in the FRS 102 changes, including Income Recognition, Three Tier Reporting and Leases.

The role is being offered on a home working basis and an 18 month fixed term contract. The salary on offer is £50,000 to £60,000.

About Us

We're a West London charity on an exciting journey, supporting South Kilburn to be a flourishing, safe and inclusive neighbourhood. In 2026/27, we're opening two stunning new event spaces that will become the heartbeat of local life, hosting everything from intimate yoga sessions and community gatherings to stylish corporate photoshoots, weddings and celebrations. 

Our vision? A vibrant calendar of diverse events each week that bring people together, generate income to support our charitable mission, and showcase the very best of what South Kilburn has to offer. 

The Role 

We're seeking a dynamic, hands-on Event Manager to take the reins of our venue hire programme. This is not just a desk job, it's a role where no two days are the same, where you'll be the friendly face welcoming clients, the problem-solver ensuring flawless delivery, and the strategic thinker helping our spaces reach their full potential. 

You'll be the go-to person for everyone who books with us, from first enquiry through to flawless delivery, making sure every event reflects our values and leaves clients delighted. 

What You'll Be Doing 

• Client Relations: Be the welcoming first point of contact, guiding clients from initial enquiry through to event day 

• Venue Showcasing: Show prospective hirers around our spaces and help them envision their event 

• Event Coordination: Manage all the moving parts (logistics, suppliers, internal teams) to ensure seamless delivery 

• Team Leadership: Recruit, train and manage a flexible pool of casual event staff 

• On-the-Ground Management: Act as on-site duty manager during events. 

• Community Building: Foster strong relationships with local residents, partners and clients 

• Systems & Records: Keep booking records using CRM and booking systems 

• Marketing Support: Help promote our venues and attract brilliant bookings 

• Process Improvement: Contribute ideas to make our operations even better 

This job description is a guide and does not constitute a 'term and condition of employment. The role may evolve as our programme grows. 

About You 

You will be: 

• Experienced in managing events or venues (ideally 1-3 years under your belt) 

• Exceptionally organised with an eye for detail that misses nothing 

• Self-starting and comfortable owning your workload independently 

• A people person: confident, professional and warm with everyone from community groups to corporate clients 

• A natural ambassador for the charity, embodying our values in every interaction 

• Tech-savvy with standard office software and booking systems 

• Flexible and happy to roll up your sleeves for evening/weekend events when needed 

• Cool under pressure: calm, solutions-focused and able to juggle multiple events 

Desirable: 

• Proven track record in event management, venue hire, hospitality or similar 

• Marketing experience, especially promoting venues or events 

Why Join Us? 

• Shape something special: Be instrumental in launching and growing two brand-new West London event venues 

• Make real impact: Your work directly supports a charity dedicated to improving life in South Kilburn 

• Community connection: Work at the heart of a vibrant, diverse neighbourhood 

How to Apply 

Send us your CV and supporting statement (max 2 sides of A4 each) clearly addressing how you meet the criteria in the 'About You' section. Tell us why this role excites you and what you'll bring to South Kilburn Trust. 

Recruitment Timetable 

Closing Date: Friday 27th February 
Interviews: Week beginning Monday 16th March 
Outcome Notifications: By 27th March 

Preferred Start Date: April 2026 

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Please see our video on our website for further details from our Chair, James Davis (go to 'meet the team', and 'current vacancies'.

Freelance/self-employed contract for 3 – 4 days per week

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are, why you suit the role and why you want to join us as CEO by Saturday 28 February 2026.

About BoB:

Build on Belief’s mission is to ensure sure that anyone with lived experience of alcohol or drug problems has a place where they can get on-going peer support from others with similar experience – to help them improve their quality of life, health and wellbeing, reintegrate into wider society and benefit the local community.

BoB exists to help people at all stages in their lives to overcome the harm caused by their drug or alcohol use. It does this by combatting loneliness, overcoming stigma, introducing people to positive friendship groups, and providing activities that people find meaningful.

Job purpose:

This is a creative opportunity for someone who wants to make a difference with one of the country’s leading Lived Experience Recovery Organisations for individuals who have or have had a substance use disorder.

The Innovation, Development Fundraising Manager is a new role within the charity. The purpose of this position is to work with the Senior Leadership Team and other staff members to:

· Help develop and fund new activities in our existing services.

· Through the development and modelling of pilot projects, help the SLT with the implementation of our three-year strategy and seek funding through trust and grant foundations for the delivery of the above.

· Collaborate with the Chief Executive to identify and apply for new funding streams that support the work and growth of the charity and build on our current service delivery.

You will seek to develop and diversify the base of supporters and to achieve fundraising targets working with the CEO and SLT, supported by the board of trustees. We want to continue with our local services contracted income but also to develop other income streams, expand our supporter networks and build our sustainability for the future.

The successful candidate will also develop and maintain appropriate relationships with trusts, foundations and their representatives, ensuring the highest quality of stewardship and cultivation of a proactive relationship-based approach to seeking new funding opportunities.

Working as part of a small leadership team and, reporting to the Chief Executive, you’ll capitalise on our success in partnering with some large addiction treatment providers. These have delivered innovative approaches to recovery across London.

With this backdrop, we will look to you to develop and deliver successful plans to diversify and optimise our income as well as developing the tools, processes and internal expertise to ensure sustainability.

The post holder would have the opportunity of working with a passionate, dedicated small central team, with a positive team spirit. There is a high level of commitment to developing this new area of income generation from management and trustees providing the post holder with the opportunity to excel and meet strategic targets. 

Responsibilities and main duties:

o Work closely with the CEO, Board of Trustees, and others in the leadership team to develop and spearhead delivery of a funding and financial plan that will enable delivery of our mission, strategy 2026-29 and delivering our financial strategic objectives.

o Proactively research and develop opportunities from trusts and foundations, developing a funding database and pipeline.

o Working with the CEO and service managers, initializing, and developing projects, producing compelling funding proposals and grant applications, initiating prospect meetings, and confidently pitching new funders to successfully convert prospects to funders or donors.

o Work with the leadership team and local service managers, and volunteers to fundraise local community support activity in the areas we operate in.

o Explore and test new fundraising approaches (such as events and corporate) to further grow and diversify income,

o Research and implement the introduction of a suitable CRM system to maintain accurate records of all fundraising activity (including contracted income), providing high quality reports to the leadership team, CEO and trustees, and to develop a data led approach to future fundraising.

o Manage and monitor ongoing funder reporting, ensuring that effective records of grant/funding bids and their conditions are kept and strictly adhered to by project leads, and that interim and end of project reporting is completed to a high standard, consulting with project leads where appropriate.

o Build and sustain strong relationships with a broad range of funding individuals and organizations, using a wide range of appropriate stewardship approaches to develop and retain their support for Build on Belief.

o Stay informed of existing and new fundraising legislation and ensure all fundraising activities are compliant with the Code of Fundraising Practice and all other statutory obligations, maintaining and communicating internal policies as appropriate.

o Actively instill an organizational culture of fundraising, ensuring that everyone in the organization, including our trustees, understands and contributes to our fundraising strategy.

o Develop a good working knowledge of the charity’s activities, our approaches to addiction and recovery and some of the wider evidence base to tackle addiction and dependency to represent BoB authoritatively to supporters and external audiences.

Experience

o Experience and proven record of soliciting, managing, and securing income from trusts and foundations, corporates, and/or major donors.

o Experience of developing successful grant applications and proposals for support to trusts and foundations.

o Digital fundraising fluency including experience of using and/or developing a CRM system to support fundraising activities and understanding of digital fundraising approaches.

Knowledge

o Strong understanding of the current UK charitable funding landscape including excellent knowledge of charitable grant giving organizations.

o Knowledge of fundraising best practices, regulation, and policies.

Skills and personal attributes

o An outstanding written communicator with the ability to absorb and synthesize complex information and translate this into compelling written cases for support.

o Excellent interpersonal and relationship management skills with the ability to relate to, influence and persuade internal and external stakeholders at all levels.

o Ability to prioritize a demanding workload and a committed approach to achieving results and targets under time pressure.

o To learn and evaluate creative approaches and to remain resilient in the face of setbacks.

o Well-developed organizational and planning skills, able to develop ideas and concepts into effective action plans and then deliver them.

o Strong empathy and commitment to helping those with adverse histories and lifestyles, drawn from their own lived experiences, aspiring to inclusion, diversity, and equity.

Benefits

Along with a competitive salary and an opportunity to work alongside an inspiring team of people with lived experience, we can offer:

o 28 days annual leave (plus bank holidays)

o Flexible working and hybrid/home working 

o Support with training, professional growth and development.

o Enhanced statutory benefits.

How to apply

Please send us your CV with a covering letter by FRIDAY 20th February 2026 @ 5PM. 

Recruitment process

Stage 1: Application closing date Friday 20th February 2026 by 5pm.

Stage 2: Shortlist notification to candidates: w/c 23rd February 2026.

Stage 4: Shortlist interviews in person London, Earls Court w/c 2nd March 2026.

Stage 6: Notification 9th March 2026.

You can let us know as part of your application if you require any adjustments or support through the recruitment process.

If you do not exactly fit all the criteria but have relevant experience and passion for the role that could make you a great candidate, we would still love to hear from you.

We promote inclusion, diversity and equity throughout our recruitment process and in our workplace. We welcome your application regardless of age, caring responsibilities, disability, ethnicity, gender, gender identity, marriage and civil partnership, religion or belief, sexual orientation and lived experience of addiction.

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description. 

CRM Process Change Analyst - Fixed Term Contract

Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week)
Salary: £35,776 - £41,600 per annum plus benefits 
Location: Shilton Road, Burford OX18 4PF (Hybrid)
Closing date: Sunday 22nd February 2026
Interview date: W/C 2nd March 2026
 

We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change!

More about the role

 Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future.

The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction.  

As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the “to-be” specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded.

The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals.

You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery.

About you

You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. 

Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. 

Essential knowledge, skills and experience:

• Demonstrable experience as a business or change analyst
• Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
• Functional knowledge of Microsoft Dynamics CRM
• Ability to communicate, coach and negotiate with stakeholders at various levels

How to apply  

Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page