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We have an exciting new opportunity to join Sovereign Network Group (SNG) as Finance Compliance Manager in our Rent Setting team. Based from our office in Wembley, you'll combine office and home working in line with our hybrid approach, with occasional travel to other sites as required.
The Role
Reporting to our Head of Rent Setting and Administration, you'll lead a specialist team responsible for ensuring full compliance with rent and service charge legislation, regulatory standards (including the rent standard and the leasehold and freehold reform act 2024), and internal policies across SNG's housing portfolio.
You'll be responsible for overseeing the accurate setting, reviewing and communication of rents and service charges, ensuring transparency, affordability and regulatory compliance, while supporting financial viability.
Key responsibilities include:
Ensuring compliance with national rent policy frameworks (EG Rent Standard 2020, RSH requirements) and relevant legislation (Housing Act 1985, Welfare Reform etc)
Owning the governance of rent and service charge policies, procedures and controls, ensuring they compliance and alignment to any changes in government regulations, as well as being clearly communicated and embedded in operational practice
Overseeing the annual rent and service charge setting and annual service charge actuals processes, including reviewing rent and service charge calculations, collating final rent and service charge data and updating systems with new charges.
Working with teams across Localities, Specialist Housing, Asset Management and Procurement to ensure accurate and timely setting of service charges and rent for both new and existing schemes and tenants
Identifying and managing rent and service charge compliance risks, ensuring material errors, regulatory breaches, or weak controls are escalated appropriately, remediation plans are delivered, lessons are learned and repeat failures are prevented
Owning the fair rent compliance framework, ensuring all fair rent accounts are maintained and updated, re-registrations are managed to schedule, successions are correctly monitored and recorded, and fair rent properties being re-let are promptly reclassified and charged in line with the Rent Standard and internal policies
Managing the Finance compliance team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
What we're looking for
You'll be a Qualified Accountant (ACA, CIMA, ACCA) or Qualified by Experience, with strong knowledge of rent setting and service charge processes within social housing. You'll also need:
In depth knowledge of UK rent legislation, regulatory frameworks and service charge principles affecting social housing (E.g. Rent Standard, Leasehold and Freehold Reform Act 2024)
To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards
Ability to take ownership and work independently whilst meeting tight organisational deadlines
Strong stakeholder management and communication skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors
Demonstrable experience with solving data quality issues and improving processes, including delivering key change initiatives in an organisation
Experience with NEC/Active H housing management systems, Workday or similar finance and housing management systems is desirable
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.
The role
As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change. We want to multiply the gains already made to continue the transformation of the organisation.
The focus of the role includes:
- Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
- Digital and data management, including data protection governance, data security and data management
- Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development
This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.
About you
We are looking for a values-led manager who brings:
- Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
- Strong supplier-management skills
- Working understanding of cyber-security governance
- Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
- Ability to work at both management and practical implementation levels
You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.
What we offer
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.
All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
About the role
We’re seeking a senior media and PR manager (fundraising and brand) to join our talented and ambitious media and PR team at an exciting time of growth for the charity.
As part of our 2025-2030 organisational strategy, we have ambitious plans to increase awareness, understanding, trust and engagement, to support the impact we can have for people affected by breast cancer and this role will play a key part in helping realise these ambitions.
You’ll lead all media and PR activity around Breast Cancer Now’s fundraising and brand marketing, developing and leading delivery of bold and ambitious annual media strategies for these areas that support the charity to supercharge progress for anyone affected by breast cancer. You’ll ensure all plans are tightly aligned to the charity’s strategic ambitions and integrated across owned, earned, shared and paid channels for consistency and greatest impact.
You’ll build media profile that positions Breast Cancer Now as determined leaders and as the ‘charity partner of choice’, raising awareness, engagement and support among actual and potential supporters across our fundraising activity, from our wide range of fundraising challenge events and flagship campaigns, to driving excellent results for corporate partnerships around shared values and targets in a way that makes us an aspirational charity to partner with.
Leading media and PR for our brand marketing activity, you’ll work closely with the brand marketing team and have a unique opportunity to work closely with our world/industry leading brand marketing agency to provide counsel and support the shaping of creative media and PR activity that best amplifies the charity’s brand across the year. Key to this role is ensuring relevant internal stakeholders are brought in where appropriate.
You’ll also play a key part in supporting the day-to-day leadership of the wider media and PR team.
About you
Excellent at building and nurturing impactful relationships both internally and externally at all levels, you’ll be an effective negotiator with the ability to balance complex and sensitive needs across stakeholders (including corporate partners, agencies, fundraisers, and journalists) to secure media profile that cuts through and resonates with key audiences. You’ll also be a sensitive in your interactions with people affected by breast cancer who support our work.
Drawing on strong experience of working in health communications, and media/PR relations environments, you’ll digest and translate complex health information and create compelling copy at pace for media. With an instinctive news sense you’ll identify and be quick to seize proactive and reactive opportunities to secure impactful media profile.
A creative thinker, you’ll bring fresh ideas and bold thinking to help elevate the charity’s brand, cutting through the media noise with smart, stand-out storytelling. You’ll be agile in feeding into and delivering campaign ideas that make an impact.
A natural planner with a strategic mindset, you’ll work closely with colleagues to forward plan and consider the bigger picture while ensuring tight alignment and consistency across all communications output. Your ability to prioritise multiple and complex projects and handle conflicting demands and tight deadlines will also be key to the success of your team.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is: £47,000 and £52,000 per annum
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date: Friday 14 August 2026
Interview date week commencing 23 August 2026
Location: Remote/Working from Home
Closing date for applications: August 8, 2026
Start date: August 24, 2026
Contract duration: One Year
Remuneration: 46,121-79,763 GBP (UK) 62,489-122,478 USD (Belize) 321,927,813-630,978,513 IDR (Indonesia) 4,015,965-7,871,291 KES (Kenya) 40,582,990-79,542,660 MGA (Madagascar) 69,143,850-135,521,946 TZS (Tanzania) 85,121-166,836 USD (United States)
We unlock power with coastal communities
Blue Ventures connects coastal communities restoring the ocean, providing the resources and partnerships they need to unlock their power and turn local action into global impact. We link communities with allies, knowledge and influence to create unstoppable waves of change.
Together, we’re placing communities at the centre of solutions to sustain fisheries, manage ecosystems and redefine how the world protects the ocean.
Summary job description
We are currently recruiting a Marine Spatial Data Analyst to provide technical stewardship of Blue Ventures' spatial data system, ensuring the continued delivery of high-quality spatial data, dashboards and decision-support tools that support community-based fisheries management. This role will combine spatial data management, database administration, data visualisation and user engagement, while supporting marine spatial planning analyses and the development of user-centred decision-support tools.
Working closely with the Head of Spatial Ecology, Ecological Data Scientist and the wider Data Science team, the successful candidate will play a key role in maintaining and improving Blue Ventures' spatial data infrastructure, ensuring it remains reliable, well-documented and responsive to programme needs.
The ideal candidate will have a strong background in spatial data management and analysis, excellent problem-solving skills, and a passion for using data to support community-led conservation. Reporting to the Head of Spatial Ecology, this is a full-time remote role, with occasional international travel to work closely with colleagues, partners, field teams and communities.
Roles across the Data Science team are highly interdependent, and candidates must be equally comfortable working independently: competently driving their own tasks and team priorities, and thriving within a small, collaborative team. Given BV's global, distributed structure, applicants must demonstrate experience coordinating effectively across regions and cultures, with genuine sensitivity to differing working styles, communication norms, and paces of work. This requires flexibility not just in schedule, but in mindset; meeting each team and context with openness, curiosity, and a genuine willingness to adapt.
Please download the full job description before applying.
Thriving Communities, Thriving Oceans
The client requests no contact from agencies or media sales.
Job Title: Investment Manager - Portfolio
Department: Investment
Reports to: Investment Director - Portfolio
Employment Type: Full-time, Permanent
Salary: £61,500 to £67,000 per annum, depending on experience
Location: Hybrid - London, EC1Y (40-60% in person) and homeworking
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2012, we have helped grow the UK's social impact investment market thirteen-fold, to more than £11 billion, proving that impact investing can scale when social outcomes and investment opportunity are genuinely aligned. We have committed more than £1 billion of our own capital to social impact investments and today hold a live portfolio of over 100 across the UK, primarily made into funds spanning early-stage and mature positions, all working towards lasting impact for the people and communities they serve.
We're now delivering our 2026–2030 strategy: mobilising £20–30 billion in capital to positively impact 15–20 million lives across the UK over the next decade. We're focusing our expertise and capital on four challenge areas: housing, economic opportunity, climate and energy, and health. These have been chosen because each combines urgent social need, proven investment models and a clear role for BSC to play.
This is BSC's next chapter. Building on everything we've proven since 2012, we're scaling with greater ambition and sharper focus, and looking for people who want to help shape how we get there.
The Opportunity:
We are recruiting an Investment Manager – Portfolio to take a leading role in the delivery of our existing portfolio including on special situations and exits.
You will take ownership of performance and manager relationships across a broad portfolio of social impact investments. You will build relationships with senior leaders at our fund managers and take responsibility for how these investments perform against their financial, social impact and systems change goals. You will also oversee several treasury holdings, held for financial return and sustainable outcomes, that support how we manage liquidity.
Across the wider social impact investment portfolio, you will take a leading role in its most demanding and consequential moments: acting as our specialist resource for complex special situations and exits, working alongside asset class teams to protect and recover financial value and impact, and shaping how BSC triages, manages and learns from these situations.
This is an opportunity to build a distinctive skillset across every asset class in which we invest, from portfolio management and manager relationships to restructuring, workouts and complex negotiation, developing cross-asset-class judgement that few comparable roles offer. We will create opportunities for you to contribute to new investments and strategic projects as our 2026–2030 strategy takes shape.
Our excellence in impact investing practice is recognised externally. In 2025 and 2026, BSC was placed on the BlueMark Global Practice Leaderboard after ranking in the top quartile across all 8 dimensions of the Operating Principles for Impact Management. You will help carry that standard forward.
We invest in our people as seriously as we invest our portfolio. You will accelerate your growth through hands-on experience, tailored training and collaboration with sector-leading specialists as well as gaining direct exposure to our Investment Committee and senior leadership.
What you will do:
Lead the performance management and manager relationships for a portfolio of social impact and treasury investments
- Manage a portfolio of social impact investments towards exit, delivering on financial returns, high social impact and systems change goals, including our charity bond investments and direct investments into or with fund managers.
- Share portfolio learnings that improve how we invest to benefit underserved and vulnerable individuals in the UK.
- Manage several treasury fixed income holdings alongside your primary social impact portfolio, overseeing performance of our externally managed mandate and contributing to strategic treasury initiatives such as asset allocation and ESG approach.
Take the lead on special situations and exits
- Take the lead on complex, often distressed special situations across the portfolio, including client portfolios, working alongside asset class teams to protect and recover value across financial, impact and systems change outcomes.
- Lead the active management of exits across the portfolio, partnering with asset class teams to bring investments through to exit.
Contribute to the management of our multi-asset portfolio
- Lead parts of our fund manager strategy delivery, working alongside asset class teams to prioritise and learn from our engagement with fund managers.
- Input into how we manage our overall portfolio performance, asset allocation and liquidity.
- Lead on discrete analysis as required across financial, impact and systems change at the whole portfolio level, advancing how we consider these dimensions in an integrated way to support learning and performance management.
- Over time, contribute to due diligence of potential new investments and strategic projects aligned with our 2026-2030 strategy.
Help lead the next phase of our market-leading impact investment approach
- Oversee and embed continuous improvement and learning from special situations and exits, sharpening how BSC manages risk across the portfolio.
- Lead and contribute to parts of our market-leading impact investing practice, with colleagues across BSC and with external partners.
- Contribute to team- and organisation-wide initiatives that help us deliver our mission, such as working groups on key priorities.Helping identify social issues or market needs where social impact investment can be an important part of the solution;
What you will bring – Qualifications & Experience
Essential
- A passion and demonstrable commitment to improving lives in the UK
- Investment experience including analysis, recommendations, monitoring performance and engaging with investees, issuers or fund managers
- Strong quantitative analysis and investment research skills, including financial analysis, modelling and market research
- Work experience that faces the financial, social or public sector
- Proven relationship-building and stakeholder management
Desirable
- Exposure to fixed income or credit analysis (we will support you here if needed)
- Work experience in social impact investing or sustainable investing
- Proven project management skills
- Knowledge of investing in real estate, renewables, venture, or outcomes contracts
Skills, Abilities and Attributes
-
Structured thinker – able to deal with complexity and uncertainty
-
Innovative, creative and strategic approach to problem solving
-
Solves problems with multiple stakeholders in an open and empathetic way
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Collegial team player – flexible and willing to work with and contribute to a team
-
Self-starter – able to work under own initiative and source new opportunities
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Relationship management – excellent interpersonal skills and able to build relationships at all levels
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A confident and effective communicator when writing and speaking
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Hunger for continued learning and development, including developing others
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How to Apply & Interviews:
Closing Date: Wednesday 12th August at Midnight
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked to provide your CV and a short-written answer. Your CV and answer will be anonymised before being reviewed by the hiring panel.
NB We screen for applications that appear to be heavily generated by AI. You’re welcome to use AI tools to support small edits, such as improving grammar, structure or clarity, but your CV and supporting answer should reflect your own experience, knowledge, skills and motivations. Applications that feel authentic and genuinely personal are most likely to receive a high score.
We may use AI tools to support parts of our recruitment process, always with human oversight and in line with our principles on fairness, transparency and data protection. Read more about how we use AI in hiring here
Interviews
Initial screeningw/c 24th August
Round 1 interviews (virtual): w/c 31st August and 7th September
Round 2 interviews (in-person): w/c 14th September
We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.
We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.
Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar
Lead communications and engagement for a nationally influential organisation transforming teacher and leader development.
About us
The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.
About the role
The National Institute of Teaching is looking for an exceptional Head of Communications and Engagement to lead how we tell our story, build our reputation and deepen our relationships across the education sector. Guided by our belief that teaching is a fundamental societal good, a privilege and a responsibility, this is a senior, strategic role at the heart of an ambitious organisation working to improve the quality of teacher and leader development at system level. You will shape a clear and compelling organisational narrative, lead integrated communications and engagement activity, and act as the NIoT’s main link with the press, ensuring our voice is credible, consistent and influential with schools, trusts, policymakers, partners, funders, journalists, the media and the wider public.
You will bring outstanding judgement, creativity and communication expertise, with the ability to translate complex ideas into messages that move people to understand, trust and act. Working closely with the Executive Director of Partnerships, the CEO and senior colleagues across research, programmes, recruitment marketing, impact and policy, you will help position the NIoT as a distinctive, evidence-informed and school-led organisation with growing national reach and influence.
This is a hybrid role, with an expectation that the postholder will work from the office at least once a fortnight, and more frequently where required to meet business needs. The role also involves national travel, which may include overnight stays.
What we’re looking for:
- A senior communications and engagement professional with significant experience of strategic leadership, ideally in education, public policy, charity, higher education or another mission-led environment.
- Exceptional written, verbal and editorial skills, with a talent for conveying complex, evidence-informed ideas clearly, accurately and compellingly for different audiences.
- Proven ability to develop organisational narratives, lead brand and reputation activity, and maintain clear, consistent messaging across channels and teams.
- Strong PR and press experience, including media relations, journalist engagement, press office processes, handling enquiries, drafting press statements and identifying proactive opportunities to build profile and influence.
- The confidence and credibility to advise senior leaders, influence colleagues, manage sensitive issues and represent the organisation externally.
- A collaborative, values-led leader who can build a high-performing team, strengthen ways of working and support colleagues to communicate with clarity and confidence.
- A commitment to inclusive, accessible and audience-centred communications that help the NIoT reach diverse school communities and national audiences.
Key benefits
- Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
- Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
- Pension – entry to the Local Government Pension Scheme.
- Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
- Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
- Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
- Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
- Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
- Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
For more information and to apply, please visit our vacancies page.
Closing date: 31 August 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.
Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.
About Cloudesley
Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.
In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.
This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.
Finance Manager role
This wide-ranging role includes:
- Administration of regular financial transactions, including relating to grants and the charity's property assets
- Preparation and monitoring of annual budget
- Production of management accounts and a variety of financial, investment and property reports
- Preparation of draft annual accounts and work with the auditor
- Working with the charity's investment and property managers
- Working with a range of external advisers and lawyers on property matters
- Developing and advising on financial and endowment strategies
Staffing, governance and history
Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.
The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly.
The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees.
Cloudesley is an independent grant-making charity. We support people, organisations and churches in Islington
The client requests no contact from agencies or media sales.
The Policy and Convening Manager helps drive the Foundation’s mission to improve urban health by shaping how the organisation influences policy and decision-making. The role sits within a Policy and Influencing function that works closely with programmes teams to turn evidence from funded projects into strong networks, higher visibility and meaningful policy impact.
The Policy and Convening Manager develops influencing strategies based on the insights from Impact on Urban Health programmes, builds coalitions and leads a new cross-programme approach to convening – including showcasing evidence from the Foundation and its partners, and delivering targeted policy-focused events. The role involves experimenting with new approaches to deliver impact, spotting opportunities to influence, and leading investment partnerships with a policy angle, which may include commissioning research or designing campaigns.
The Policy and Convening Manager works with the Head of Policy and Influencing on engagement with key parliamentary and governmental stakeholders and collaborates with Communications colleagues to create impactful policy communications.
Key Responsibilities
- Working with the Head of Policy and Influencing, develop and deliver compelling influencing strategies for our Urban Health programmes.
- Lead on development of a new policy convening strategy, encompassing our approaches to building coalitions, delivering policy events, and platforming the work of our funded partners.
- Develop, lead and manage through our partnership life cycle a portfolio of investment partnerships with a particular influencing focus within these programmes.
- Act as a source of policy expertise and political insight for colleagues across the organisation, proactively briefing on key political events and policy developments.
- Lead horizon scanning to identify proactive and reactive influencing opportunities, and deliver this activity in partnership with internal and external colleagues.
- Working closely with Communications Managers, develop and deliver impactful communications to influence.
- Bring a diversity, equity and inclusion lens to all our policy and influencing activity, whether in how we work with our partners or in our own systems and processes.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Attributes
- The ability to develop expertise and familiarity with different policy areas quickly.
- Strategic thinking and a strong entrepreneurial approach – being able to spot and distil areas of influencing opportunity within complex programmes of work.
- Excellent interpersonal and networking skills at all levels.
- Enjoys working in places with a clear and ambitious mission, a matrix structure and ways of working that challenge the norm.
- Willingness to prioritise diversity, equity and inclusion in all our work.
Knowledge, Experience and Qualifications:
- Experience working in public affairs and policy in a UK setting, with impact on policy making in Westminster Parliament and/or the devolved administrations (essential)
- Experience developing impactful influencing strategies and delivering activity to achieve these strategies (essential)
- Experience in developing and delivering impactful policy events(essential)
- Experience working with coalitions for policy change (essential)
Benefits
- Contributory pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be partnering with a highly respected international charity to recruit a Head of Corporate Development.
This is a fantastic opportunity to lead a growing corporate fundraising programme within a values-led organisation making a real impact across the world. You'll combine strategic relationship management with new business development, working with corporate partners across the UK, Europe and internationally.
A real highlight of the role is the opportunity for international travel (approximately 6–7 weeks per year), with recent trips including Singapore, Japan, Dubai and across Europe.
The Role
You'll lead corporate fundraising, delivering an annual income target of around £900,000 through a broad portfolio of corporate partnerships. Unlike many charities, income comes from a diverse range of supporters rather than a handful of large six-figure donors, making strong relationship management and business development equally important.
You'll also lead a small team, use CRM data to drive fundraising activity, and work closely with senior stakeholders to maximise opportunities.
About You
We're looking for someone who:
- Has strong corporate fundraising experience.
- Enjoys both account management and winning new business.
- Is a confident relationship builder who isn't afraid to make the ask.
- Is commercially minded and solutions-focused.
- Is comfortable using fundraising data and CRM systems.
- Has experience managing or developing people.
- Is excited by working with both UK and international partners.
Why Apply?
You'll be joining an organisation with an exceptional culture, a long-standing leadership team and an ambitious fundraising function that has grown from just 3 people in 2017 to 14 today. It's a collaborative, supportive environment where people genuinely enjoy working and where you'll have the opportunity to make a meaningful global impact.
How to Apply
Please submit your CV together with a supporting statement of no more than 500 words outlining your suitability for the role by 12:00pm on Tuesday 25 August 2026.
First-round interviews: Monday 7 or Tuesday 8 September 2026 (virtual)
Second-round interviews: Thursday 24 September 2026 (in person, London)
If interested please contact Hannah at Harris Hill.
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Business Partner
Reference: JUL20267927
Location: Flexible in England – Includes travel and office attendance in Sandy, Bedfordshire
Hours: Full-Time 37.5 hours per week
Contract: Permanent
Salary: £48,733.00 - £51,820.00 Per Annum
Benefits: Pension, Life Assurance, 26 days annual leave
The RSPB is one of the UK’s most respected conservation charities for the conservation of birds and nature. As an RSPB employee, you will be helping to save nature every time you come to work. If you have a passion for nature and conservation this could be your ideal role, there’s never been a more important time to protect our wildlife and wild places.
We are seeking an excellent qualified accountant to join our Financial Planning and Reporting team, as a Finance Business Partner, supporting colleagues in the UK Countries Directorate more specifically for England (though you do not need to live in England). This is a key role working directly with our conservation delivery and our reserves network areas, all with individual characteristics and skills requirements.
What's the role about?
As a Finance Business Partner you will work proactively with senior colleagues to provide an added-value service of financial support to our UK Countries Directorate. In addition to a strong management accounting background, you will understand the difference that can be made through strong business partnering relationships and be confident in building those relationships. You will gain the respect and confidence of the colleagues you support through strong communication skills (written and oral) and your ability to constructively challenge ideas and plans. You will add value through gaining an intimate understanding of the Directorate that you partner, together with contributing to business performance and the requirements of the finance function with the charity's need.
You will be a fully qualified accountant with up-to-date technical knowledge and a desire to progress in your profession. We will want the successful candidate to influence change and use their skill set to further drive the organisation's objectives forward. You will also be comfortable working under pressure, to tight deadlines, and interacting with people at all levels within the RSPB.
Essential skills, knowledge and experience:
- Fully qualified accountant (ICAEW, ACCA, ICAS, CIMA, or equivalent professional body)
- Sound knowledge of technical accounting legislation
- Ability to act as a critical friend to senior management balancing challenge and support. Develop effective working relationships that influence and challenge senior management teams, so that the role of the Finance Business Partner is an integral and valued part of the organisation
- Ability to influence decision makers through sound logic, diplomacy and assertiveness, with the ability to convey appropriate financial messages to various audiences
- Ability to evaluate incomplete and complex financial information, to develop and consider a range of possible options and make a judgement as to the recommended course of action
- Excellent communication (written and oral), coaching, mentoring, presentation and training skills
- Ability to ascertain financial trends and calculate the impact of them on the organisation under various scenarios
- Working in cross-functional teams to provide transformational advice on new initiatives, investment appraisals/organisational restructures/matters of risk and control design effective mitigation strategies, in order to support effective decision making
- Build capability and knowledge in managers so that they can effectively manage their budgets through effective financial information, support and advice
- Working with all finance teams, to implement new Finance initiatives, ensuring the highest level of customer service and procedures are continuously reviewed so that the service is business focused in the delivery of objectives with an expert knowledge of your client area
- We're looking for a qualified finance professional who can bring strong business partnering skills and transferable experience to the role. Experience of financial forecasting, organisational change, coaching non-financial colleagues, annual accounts preparation or working within the charity sector would be beneficial. However, if you can demonstrate the essential skills and experience and are motivated to apply them within a conservation charity, we'd love to hear from you.
Additional Information
- This is a Full-Time Perm role for 37.5 hours per week.
- The role is a hybrid position that will require travel in the UK including to the UKHQ Finance Department in Sandy Bedfordshire, and to attend meetings in the support of your team, department and directorate.
Closing date: 23:59, Sunday 23rd August 2026
We are looking to interview on a rolling basis.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.
As part of this application you will be asked to upload a CV and complete a short application form. In the cover letter section please explain employment history and how you meet the set criteria above. Your application will be assessed by our panel on how you meet the criteria.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

The Woodland Trust is looking for a Head of Estate and Programmes - North to join our North England Team. The Head of Estate and Programmes will lead the Trust’s estate team and related programmes of work in North England. They will take a strategic overview, identifying and shaping new initiatives to ensure that the estate and associated programmes are developed and managed to the highest professional standards and in accordance with the Woodland Trust’s management approach, policies and standards.
The Role:
- Lead the strategic management of the Trust’s woodland estate across the North, ensuring the highest professional standards, regulatory compliance, and delivery of landscape-scale conservation outcomes.
- Shape and deliver major estate-based programmes and projects, working collaboratively across teams and with external partners to achieve the Trust’s strategic objectives.
- Provide inspiring leadership to a multidisciplinary team of site managers, project managers, and programme staff, fostering a high-performance, values-led culture.
- Oversee the effective planning, management, and governance of a multi-million-pound estate budget, ensuring excellent value for money and efficient use of resources.
- Take overall responsibility for health, safety, risk management, and operational excellence across the Trust’s northern estate activities.
- Develop and implement the North’s long-term estate plans, aligning woodland, forestry, conservation, and land management priorities with the Trust’s UK strategy.
- Act as a senior ambassador for the Trust, building and strengthening relationships with partners, funders, stakeholders, land managers, and public bodies to maximise impact.
- Champion innovation, knowledge sharing, and partnership working, representing the North at a senior level and contributing to UK-wide initiatives that advance the Trust’s vision and influence.
- This is a homeworking position with regular travel around the North of England. Occasional travel to other offices, remote locations and overnight stays may also be required.
The Candidate:
- Experienced leader with a proven track record of managing complex estates, large-scale programmes, projects and multidisciplinary teams to deliver ambitious strategic outcomes.
- Strong understanding of woodland, forestry, conservation, land management and the operation of large estates, with knowledge of ancient woodland management highly desirable.
- Commercially and financially astute, with experience managing significant budgets and balancing strategic priorities, operational performance and value for money.
- Confident in leading health, safety, risk management and governance activities within geographically dispersed operational environments.
- Skilled at building influential relationships and strategic partnerships, with the credibility to engage effectively with funders, land managers, public bodies, conservation organisations and other key stakeholders.
- Good understanding of England’s land-use, environmental and forestry policy landscape, particularly across the North, and the ability to translate this into practical outcomes.
- Highly organised and adaptable, with strong project management skills, confidence using MS Office and GIS systems.
- Professionally qualified to HND, degree level or equivalent in forestry, land management or a related discipline, with membership (or working towards membership) of the Institute of Chartered Foresters. Additionally, hold a full valid driving licence.
Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible and hybrid working options (7am - 7pm)
- Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
- Buy and sell holiday scheme
- Enhanced parental pay
- Employee assistance programme
To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.
Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your personal statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply now:
If you're ready to make a difference and grow with us, apply today. We might close advertising early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in progress, we will email you prior to closing to give you time to complete.
Interviews will take place via teams on 18th and 21st of September 2026.
The client requests no contact from agencies or media sales.
About Woman's Trust
The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.
About the role
The Head of Fundraising and Development role offers an exceptional opportunity to shape Woman’s Trust’s income strategy, develop new partnerships and play a central role in the organisation’s next phase of growth.
We are seeking an established income-generation leader who combines strategic and commercial judgement with a willingness to remain hands-on. The successful candidate will have a strong record of securing significant income, identifying new opportunities and building effective relationships with funders, commissioners and partners. They will also be a constructive and positive senior colleague: someone who works collaboratively, communicates clearly, takes ownership and contributes actively to the success of the wider organisation.
The role will oversee the development and implementation of the fundraising strategy and funding pipeline. Additionally, it will ensure the maintenance and growth of excellent relationships with both existing and prospective funders, including the stewardship of grants and timely reporting. Responsibilities will also include reviewing, updating, and developing service budgets, as well as overseeing or coordinating the submission of high-quality bids, funding approaches, and events.
As a member of the senior leadership team, this post will work cross-departmentally and will contribute to the overall strategy of Woman’s Trust, working closely with the CEO and the Board of Trustees. You will lead and line manage the Trust and Statutory Fundraising Manager, Fundraising Manager and Data Impact and Insights Manager. You will deliver a direct income target for each year, with a focus on the development and tendering of statutory commissioning.
Hours: Full-time, 35 hours per week.
Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.
In return, we can offer:
- 25 days' holiday + 3 days at Christmas + Public holidays
- Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
- Cycle to work scheme
- Employee Assistance Program (EAP)
- Mandatory job-related training
- Individual staff professional development budget
- A caring, committed and highly collaborative environment
- Several social events/lunches per year
- Friendly, all women team
To find out more and apply with your CV, please visit our website via the apply button.
Please note, CVs and cover letters should be sent in Word format.
Closing date: 31st August 2026.
First stage interviews (online): 22nd September 2026.
Second stage interviews: 28th September 2026.
Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.
What you’ll be doing
You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.
Your responsibilities will include:
- Overseeing day-to-day operations and resolving issues as they arise.
- Leading service planning, implementation and delivery in line with contractual requirements.
- Building relationships with health, employment, community and funding partners.
- Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
- Representing Working Well Trust at contract performance meetings.
- Supporting Team Leads to develop performance and quality improvement plans.
- Using audits, reviews and client feedback to improve service quality.
- Working with the Finance Manager and budget holders to support effective budget management.
- Ensuring accurate data collection and completion of contract monitoring reports.
- Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
- Providing senior management cover and supporting safeguarding and risk escalation.
- Recruiting, supervising and developing Team Leads alongside the HR Advisor.
- Promoting consistent induction, supervision, appraisal, training and continuous learning.
- Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.
What you’ll need
We are looking for someone who can demonstrate:
- Experience managing employment support, community or comparable services.
- Strong leadership and people management skills.
- Experience monitoring contracts, performance, quality and service outcomes.
- Confidence working with funders, partners and senior stakeholders.
- The ability to analyse data and use it to improve services.
- Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
- A collaborative, organised and client-focused approach.
- Commitment to Working Well Trust’s values, policies and procedures.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
AboutUs
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.
Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.
About the Role
This is an exciting opportunity to lead and shape change across PDSA at a pivotal point in our journey. As our Head of Change, you'll establish and lead a high-performing change function, ensuring our programmes, projects and transformation initiatives are aligned to our organisational strategy and deliver meaningful, measurable outcomes.
Reporting to the Director of Finance & Resources, you'll work closely with Executive and Senior Leaders to prioritise investment, provide strategic oversight and build the governance, frameworks and capability needed to successfully deliver change across the organisation.
You'll play a key role in helping PDSA evolve, ensuring we're well placed to support more pets and people for generations to come.
Location: Hybrid – with flexibility to work remotely and occasional travel to our Head Office in Telford and other PDSA locations as required.
What You'll Be Doing
As Head of Change, you'll:
- Lead PDSA's change portfolio, ensuring programmes and projects are prioritised, sequenced and aligned to our strategic objectives.
- Develop and embed a consistent approach to programme and project management, creating clear governance, reporting and assurance frameworks.
- Build and lead a high-performing Change team, developing capability and fostering a culture of continuous improvement.
- Provide Executive and Senior Leaders with clear insight into programme performance, risks, dependencies and benefits realisation.
- Ensure investment and resources are directed towards the initiatives that deliver the greatest organisational value.
- Build strong relationships across the organisation, influencing and challenging stakeholders to support informed decision-making.
- Drive continuous improvement in how change is planned, governed and delivered across PDSA.
About You
You'll be an experienced strategic change leader with a proven track record of delivering complex organisational transformation.
You'll bring:
- Significant experience leading large-scale change programmes within a complex organisation.
- Experience establishing or developing a change function, PMO or portfolio management approach.
- Strong knowledge of programme governance, assurance and project delivery methodologies.
- The ability to influence, coach and challenge Executive and Senior Leadership teams.
- Excellent commercial, analytical and decision-making skills, with the ability to balance priorities, risk and organisational value.
- A collaborative leadership style with experience developing high-performing teams and building strong stakeholder relationships.
Professional qualifications such as MSP, PRINCE2 or PMP would be advantageous, as would experience within the charity, healthcare or veterinary sectors.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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Car allowance £5,500 per annum
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity,paternityand adoption leave to support you and your family.
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Access to Vitality Private Medical Insurance single cover with the option to upgrade to cover family members.
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10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. g arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
The client requests no contact from agencies or media sales.
Age UK Trading is looking for a highly experienced and customer-focused Senior Customer Oversight & Governance Manager to lead our oversight and governance activities across our portfolio of commercial partners.
This is a pivotal role responsible for ensuring that the products and services delivered by Age UK Trading's partners provide genuine value and positive customer outcomes, in line with the Age UK Trading Principles and, where applicable, FCA Consumer Duty requirements.
Working across internal teams and external partners, you will provide independent oversight, challenge and influence, using customer outcome data and insight to drive continuous improvement. You will also lead our customer engagement function, ensuring robust complaint governance, effective customer feedback mechanisms, and regulatory compliance.
This is an excellent opportunity for a governance, risk, compliance, customer outcomes or conduct professional who is passionate about putting customers at the heart of decision-making.
Age UK Internal Grade 4N- This role is referred to as a Senior Customer Manager within the charity.
Please note this role is Home Based with some London office attendance and periodic travel to our Devon office as and when required.
Must haves:
Experience
*Experience in a governance, risk, compliance or oversight role within an FCA regulated environment (ideally insurance / intermediary distribution).(A, I)
*Strong background in financial services, with an excellent knowledge and understanding of the Financial Conduct Authority and the regulatory landscape.(A, I)
*Experience of developing or maintaining oversight, assurance or governance frameworks to evidence customer outcomes and regulatory compliance.(A, I)
*Experience of using management information, customer insight and outcomes metrics to identify trends, risks and opportunities for improvement.(A, I)
*Experience of working collaboratively with internal and external stakeholders to influence change and improve customer outcomes.(A, I)
*Strong evidence of people development and management skills.(A, I)
Skills and knowledge
*Considerable evidence of ability to interpret a range of measures and datasets to identify meaningful customer and business insights. (I, P)
*Influential relationship skills at all levels and ability to use these to drive improvements for customers.(A, I, P)
*Sound knowledge of FCA regulatory requirements, including those relevant to distribution, Consumer Duty, and product governance.(A, I)
*Sound knowledge and understanding of sales processes, customer journeys and customer facing operations.(A, I)
*Ability to provide constructive challenge and make evidence-based recommendations to improve customer outcomes.(I, P)
*Excellent communication skills, both written and verbal.(A, I, P)
*Excellent knowledge of Work, Excel, PowerPoint and Outlook.(A, P)
Personal attributes
* Demonstrates sound judgement and confidence to provide independent challenge where customer outcomes may be at risk.(I, P)
* Highly collaborative, balancing constructive challenge with the ability to build trusted relationships.(I)
* Strong attention to detail combined with a pragmatic and solution-focused approach.(I, P)
Great to Haves:
Experience
* Experience of conducting Consumer Duty assessments, fair value assessments or product governance reviews.(A, I)
* Experience of complaint oversight, root cause analysis and customer outcome reporting.(A, I)
* Experience of managing governance forums or committees and coordinating associated reporting and actions.(A, I)
* Experience of developing and maintaining risk registers or supporting broader risk management frameworks.(A, I)
Skills and knowledge
* Understanding of FCA complaint-handling requirements and DISP rules.(A, I)
* Knowledge of risk management and assurance methodologies.(A, I)
* Experience of dashboard development and performance reporting using large or complex datasets.(A, I)
Personal attributes
* Curious and proactive, continually seeking opportunities to improve customer outcomes and governance processes.(A, I)
* Resilient and comfortable working in an environment requiring challenge, negotiation and influence without direct authority.(A, I)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please click here
The client requests no contact from agencies or media sales.