Jobs
c. £68k per annum
Fixed term (until November 2026)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Head of Supporter Growth.
As the Head of Supporter Growth at UNICEF UK, you will lead a best-in-class programme to recruit new supporters across multiple channels and products, including one-off and regular donations, eCommerce customers, campaigning actions or supporters leaving gifts to UNICEF in their will. You will develop strategies to grow our income through delivery of multi-channel campaigns that engage supporters and inspire them to act.
You will be a values-based leader, with extensive experience of inspiring teams to achieve strategic objectives. You will have extensive experience of developing and implementing successful marketing strategies, including financial management, strategic planning, monitoring and reporting of KPIs.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 23 February 2026.
Interview date: week commencing Monday 2 March 2026 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work an average of two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Circa £58,000 per annum
Permanent
Part home/Part office (London) based
As the world’s leading children’s organisation, UNICEF delivers life-saving essentials and long-term solutions that transform futures. From clean water, nutritious food and vaccines to education and protection from violence, we reach more children than any other organisation.
Our work is powered by collaboration - with families, communities, partners and governments in over 190 countries - because real change happens when we act together.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Creative Copywriter.
The Creative Team’s mission is to lead the development and execution of innovative, high-quality content across creative strategy, copy, design, video, and photography, significantly enhancing the UNICEF brand’s presence and impact within the UK.
As the Senior Creative Copywriter you will define, evolve, and champion UNICEF UK’s voice and narrative, combining excellent copywriting skills with creative leadership to deliver insight‑led, multi‑channel campaigns that resonate with diverse audiences.
We’re looking for a Senior Creative Copywriter with a strong track record shaping brand voice, leading multi‑channel campaigns, and delivering standout creative from concept to delivery. You’ll be an exceptional communicator who can turn complex ideas into clear, compelling stories. You are confident managing projects and mentoring others, collaborate naturally, and bring fresh, innovative thinking. Most importantly, you’re committed to inclusive, ethical storytelling that puts children and supporters at the heart of every message.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Tuesday 3 March 2026.
Interview date: Thursday 19 March 2026 via video conferencing (MS Teams). Please note that there will also be a written task sent to interviewees on Friday 13 March for submission on Wednesday 18 March 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Are you ready to energise our corporate partnerships and create lasting impact? As our Senior Heart Health Manager - Corporate Partnerships, you'll be at the heart of BHF’s mission, driving health activity that inspires, engages, and delivers value to our corporate relationships.
About the role
As Senior Health Manager, you’ll be at the centre of BHF’s mission, energising our corporate partnerships with engaging, impactful health activities throughout the relationship cycle. You’llbe audience centricto translate evidence and insight into inspiring health communications and hands-on experiences like CPR training and engaging prevention campaigns.
Your strategic leadership will shape creative, tailored health activity from start to finish, deepening trust and fuelling long-term commitment. By collaborating across BHF, you’ll ensure partners receive consistent, meaningful stewardship, accurate information, and exceptional experiences that grow reach, engagement, and income.
About You
As our ideal candidate, you are an experienced partnership manager, skilled in nurturing relationships and delivering meaningful stewardship. You have a successful record of leading impactful health initiatives and campaigns, using health insights in corporate, charity, health, or commercial settings.
Ideally, you hold a health qualification or have equivalent expertise, with a good understanding of cardiovascular risk factors, prevention, and health improvement strategies.
You are adept at turning evidence and insight into inspiring stories and campaigns that drive real change. As a credible and energetic influencer, you build buy-in with partners and senior stakeholders, ensuring every interaction is engaging and every message resonates with the partners audience.
Collaboration is second nature to you. You work effectively across teams, driving progress. Your strategic approach balances health priorities and commercial needs, helping us achieve our vision of healthier hearts for longer.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Working arrangements
This is a 12 -month fixed term contract.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This is a partner facing role and involves travel to partner sites across the UK.This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Our vision is a world free from the fear of heart and circulatory diseases.
This is an exciting and challenging opportunity for a senior fundraiser / income-generation specialist with the ambition to grow and diversify our income streams sustainably. As a member of the Senior Leadership Team, you will bring strategic planning and action to the income generation work needed to ensure that the charity can continue delivering, and increase the reach of, its life-changing support to Asylum Seeker and Refugee communities in and around Derby.
Key Skills and Attributes we’re looking for:
- Demonstrable experience of significant income growth in a large charity through grants, tenders and/or major donors with pipeline development.
- Experience of motivating and inspiring team members to achieve high, sustainable performance in fundraising and communications.
- Collaborative and skilled at working cross organisationally and building strong internal relationships.
- A proactive networker with the ability to work in true partnership with local organisations, including faith groups, corporate, local government and national funding partners, inclusive of major donors.
- Provides strategic leadership across the organisation, working jointly with the Chief Executive and Trustees to embed the charity’s ethos and values.
Operational responsibilities:
Income generation and external partnerships
- Hold overall accountability for income generation across trusts and foundations, statutory funding, corporate partnerships, major donors and community fundraising.
- Developer and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
- Lead and write high-quality funding bids, working closely with the Senior Leadership Team and operational teams to shape compelling programme proposals.
- Oversee the management of the charity's current grant portfolio; ensuring grant applications and reports are delivered on time and in accordance with internal processes.
- Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in all fundraising and communication activity.
Leadership
- Provide inclusive, ambitious and supportive leadership to the Fundraising team, encouraging a culture of high performance, collaboration and learning.
- Champion strong collaboration between fundraising and other areas of the charity.
- Model Upbeat Communities values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
- Actively contribute as a member of the Senior Leadership Team, supporting organisational leadership and decision-making beyond fundraising.
· Provide clear, accurate and timely reporting to the CEO, and Board of Trustees, attending meetings as required.
Strategy & Development
- Working closely with the CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term partnerships.
- Contribute income generation expertise to support the execution of the charity’s strategic plan.
- Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
- Ensure fundraising propositions are compelling, evidence-led and clearly connected to Upbeat Communities impact, working closely with the Head of Delivery to reflect operational reality and participant need.
- Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.
· Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.
Networking & Partnerships
- Build and maintain strong strategic partnerships across statutory, community and private sectors, strengthening the profile and reach of the charity.
- Represent the organisation at networking events, conferences generating leads and expanding income opportunities
- Support the development of a joined-up Corporate Social Responsibility (CSR) offer, positioning Upbeat Communities as a key partner for corporate engagement.
Foundational Values
- Excels in emotional intelligence, building deep connections and mentoring others in emotional awareness.
- Embodies compassion in action, inspiring others to create a culture of care and community impact.
- Drives a culture of learning and excellence, mentoring others and integrating innovative ideas into practice.
- Leads with empowerment, creating opportunities and mentoring others to take ownership of their actions.
Person Specification:
Role Specific Competencies
- Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth in a large charity.
- Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
- Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
- Experience managing senior fundraisers or managers with responsibility for discrete income streams.
- Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
- Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
- Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
- Experience working effectively across an organisation and with senior leadership teams.
- Strong project management skills and ability to prioritise in a fast-paced environment.
- Sound knowledge of GDPR and the Charity Code of Fundraising Practice.
Empowering individuals and families to thrive as they rebuild their lives.



The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced data & analytics professional to join the Performance team in London.
Are you ready to make a different in a values-driven organisation?
Can you transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance?
Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes?
If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As a Deputy Head of Service for Performance & Quality you will:
- Proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service
- Produce management information, impact analysis, service modelling & customer-focused performance tools
- Monitor service performance & identify risks to support & enable data-driven decision-making & continuous improvement
- Be a key member of a multi-disciplinary network of experts within Victim Support's London Management Team
- Work in partnership with key stakeholders across London's criminal justice system such as the Mayor's Office for Policing and Crime (MOPAC), London's Police forces & the Ministry of Justice (MoJ)
Key Responsibilities:
- Producing monthly & quarterly reports for funders to evidence KPIs; identify trends, risks & service improvements
- Developing & iterating analytical pipelines to deliver high quality insight on service performance
- Meeting with front-line teams to explore service delivery & performance data
- Delivering insights & actions to stakeholders regarding service effectiveness
- Identifying areas of the service where data science & emerging technologies can be applied to improve efficiency, such as AI
- Collaborating with data professionals across Victim Support's national data function and within MOPAC's Data & Insight function
You will need:
- Experience using either Python or R to bring data together from diverse sources and prepare for analysis using cleaning and preparation techniques
- Extensive practical experience of using innovative platforms for data visualization including R Shiny, Power BI and/or Tableau
- A degree or equivalent professional experience in subjects such as Statistics, Data/ Computer Science, Economics, Public Policy, or the Sciences would be desirable
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Age UK's Influencing division has a rare and exciting opportunity for a Public Affairs Manager to join our successful External Affairs team.
In this role you will manage a team of 3 people, develop and lead the delivery of Age UK's public affairs activity, to achieve our policy influencing aims and campaigns and maintain our high profile with the overarching aim of creating sustainable change for older people.
As the Public Affairs Manager you will develop and implement effective public affairs approaches that really hit home and produce results. To achieve this, you will work collaboratively with the rest of our high performing External Affairs team, other Age UK colleagues, our network of brilliant local Age UKs, and other charities and organisations that share our campaigning aims.
You'll need to understand how to influence decision-makers at a senior level and will have a proven track record of influencing policy change. You will bring political understanding and tactical insight on how UK Government and Parliament operate to ensure our campaigns and wider influencing have the biggest impact.
We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of two days per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T
Experience
- Significant experience of strategic public affairs and/or campaigning work designed to achieve change. (A)
- Excellent all round communication skills, particularly the ability to communicate clearly and concisely to a range of audiences. (A, T)
- Experience of building relationships with and successfully influencing senior stakeholders including Parliamentarians and Ministers. (A, I)
- Significant experience of working collaboratively and delegating effectively, internally and externally. (A, I)
Skills and Knowledge
- Excellent knowledge and understanding of local and national government structures, the UK Parliament and our political, policy and campaigning context, and experience of influencing them. (A, I)
- Fast strategic and analytical thinking skills and experience of demonstrating good judgement, including strong political judgement. (I, T)
- Ability to project manage, including personal time management, planning, implementing, devising and prioritising multiple projects to meet agreed deadlines and targets, overseeing work across teams and monitoring and evaluating quality and impact.(A, I)
- Understanding of online and offline campaigning techniques. (A, I, T)
- Strong people management skills and experience, including performance management and professional development. (A, I)
- Knowledge and understanding of what equal opportunities means in relation to this post and the ability to incorporate equality practices into all aspects of the work. (I)
Great to haves
Experience
- Experience of collaborative working with service users (A)
- Experience of influencing change from a voluntary sector perspective (A)
- Experience of working in a political environment (A, I)
Skills and Knowledge
- Knowledge or understanding of public policy issues and how they impact on older people (I)
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
What we offer in return
• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250
The client requests no contact from agencies or media sales.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is a full time and permanent. This role is based at our Bloomsbury/UCL campus with flexibility to work from home on a 40/60 basis (40% working from the office).
Job description
We are looking for an Intercultural Engagement Manager (Freedom of Speech) to to manage our student-led external speaker events policy and processes, which are key to enabling the Union to balance our responsibility to enable and protect freedom of speech within the law with our fundamental charitable purpose to deliver for the educational benefit of our community and society.
The role holder will manage the external speakers’ approval process, including assessing the risk rating and the risk mitigation steps required for events. These are essential processes that enable the Union to facilitate student-led events, which broaden the scope of discussion and debate and contribute to the academic and non-academic development of our members, whilst ensuring the safety of those participating.
The post holder will also work with the Head of Intercultural Engagement to increase the number and variety of skills development opportunities for students, catering to the diverse needs of our members. They will be responsible for expanding the reach and impact of the Impartial Chairs programme, our skills development programme designed to help students tackle contentious issues, develop a nuanced understanding of power dynamics and a toolkit of techniques to enable them to navigate challenging conversations with individuals with different views.
For full details on this role, please view the job pack attached below.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Purpose
The Head of People & Culture ensures that Citizens UK has the people, organisational capacity and enabling culture required to deliver its mission of building people power and strengthening civil society. The role plays a central part in securing a workforce that is capable, motivated and aligned with Citizens UK’s values, enabling the organisation to build strong alliances, support local leadership and achieve lasting social change.
Working as part of the senior leadership team, and under the direction of the Executive Director, Finance & Operations, the role strengthens organisational effectiveness by embedding fair, inclusive and well-governed people practices. Through sound employment frameworks, statutory compliance and a culture that supports engagement, performance and wellbeing, the Head of People & Culture safeguards Citizens UK’s resilience, reputation and ability to deliver impact at scale.
Main Responsibilities
Working as the Head of People & Culture for Citizens UK, reporting to the Executive Director, Finance & Operations, your main responsibilities will include:
People & Culture Strategy
Ensure Citizens UK has the people, capability and organisational shape required to deliver its mission and sustain impact over time.
· Analyse organisational strategy, change priorities and external context to identify their implications for people, capability, structure and ways of working.
· Carry out workforce planning to assess current and future capacity and capability, identifying gaps, risks and realistic options to address them.
· Develop, maintain and refresh the People & Culture strategy so it responds directly to organisational needs and provides clear priorities for action.
· Provide expert people and culture advice to the Executive Leadership Team and Board, informing strategic discussions, trade-offs and decisions.
Talent Management
Develop and implement talent management processes that ensure Citizens UK attracts, retains and sustains the people needed to deliver its work.
· Lead recruitment, selection and onboarding to bring in people who can perform effectively in their roles and are aligned with Citizens UK’s values.
· Develop and maintain retention approaches focused on the key drivers of retention, including meaningful work, effective management, development opportunities, wellbeing, inclusion and fair treatment.
· Identify critical roles and critical talent and put in place practical succession and risk-mitigation plans, including knowledge transfer, handover planning and interim cover where needed.
· Monitor employee experience across the employment lifecycle, using insight from feedback and people data to improve people practices and ways of working.
Performance, Leadership & Capability
Strengthen organisational effectiveness by enabling teams to perform well, grow in capability and contribute consistently to shared goals.
· Maintain and operate performance management processes, including objective setting, regular feedback and reviews, ensuring that staff are clear on expectations and accountable for results.
· Support managers to address performance issues constructively by clarifying expectations, strengthening feedback, building capability and resolving barriers to effective performance.
· Coordinate and deliver learning and development activity that supports managers and staff to build skills, leadership capability and confidence in their roles.
Organisational Culture, Engagement & Wellbeing
Foster a working environment where people feel engaged, supported and able to do their best work together.
· Promote Citizens UK’s values in everyday people practices, supporting managers to translate values into consistent behaviours, decision-making and ways of working.
· Design and operate staff engagement and feedback mechanisms, ensuring staff voice is heard, themes are analysed, and practical actions are taken in response.
· Develop and maintain wellbeing approaches that support psychological safety, healthy workload management, early resolution of concerns and sustainable working practices.
· Support constructive relationships with the Trade Union and enable effective consultation and dialogue on people-related matters.
EDI & Safeguarding
Ensure Citizens UK is equitable, inclusive and safe for all by embedding fairness, care and accountability into how the organisation operates.
· Develop and implement Equity, Diversity and Inclusion priorities, using clear measures to monitor progress, identify gaps and support accountability across the organisation.
· Embed EDI considerations into recruitment, progression, policy development and everyday people decisions, working closely with relevant colleagues to ensure consistency in practice.
· Act as the People & Culture lead for safeguarding, ensuring responsibilities are clear, processes are understood, and concerns are handled appropriately, sensitively and in line with agreed procedures.
· Support managers and leaders to recognise and address inclusion or safeguarding issues early, escalating concerns where required and ensuring appropriate follow-up.
Governance, Risk & Compliance
Ensure Citizens UK has a clear, effective and trusted people governance framework that supports lawful decision-making, fair treatment and organisational confidence.
· Develop, review and maintain People & Culture policies and procedures, ensuring they are legally compliant, values-aligned and understood by managers and staff.
· Provide day-to-day advice and guidance on people-related risk and compliance, identifying emerging issues early and supporting proportionate, lawful responses.
· Manage disciplinary, grievance and other formal employment processes, ensuring fairness, consistency, appropriate documentation and timely resolution.
Systems & HR Operations
Ensure the efficient, reliable and compliant administration of people processes and systems.
· Operate and maintain HR systems, payroll processes and core people administration, ensuring accuracy, confidentiality and compliance with organisational and legal requirements.
· Review and improve people processes to reduce duplication, minimise manual work and improve efficiency, making best use of available technology and automation.
· Maintain accurate and up-to-date people records and data, ensuring information is accessible, secure and fit for reporting, audit and operational needs.
Functional Leadership & Resource Management
Build and manage CUK’s People & Culture function, ensuring that staff and resources contribute effectively to achievement of CUK’s mission.
· Plan, prioritise and sequence People & Culture work to ensure available capacity is focused on the organisation’s most important people risks and priorities.
· Manage the People & Culture budget, including payroll, monitoring spend and applying value-for-money principles in line with organisational policies.
· Manage People & Culture staff and outsourced service providers utilising an engaging leadership style to support effective delivery of expectations.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
· (E) CIPD qualification (Level 7) or equivalent senior-level professional experience in People / HR leadership
· (D) Degree or equivalent qualification in human resources, organisational development, management or a related field
Experience
· (E) Significant experience in a senior People / HR role, ideally within a charity, not-for-profit or values-driven organisation
· (E) Experience of leading and delivering people and culture priorities in complex, mission-led organisations
· (E) Experience of advising Executive and Board-level stakeholders on people, culture, governance and risk matters
· (E) Experience of operating as a senior, hands-on HR generalist, covering strategy, policy, employee relations and operational delivery
· (E) Experience of workforce planning, recruitment, performance management and organisational change
· (D) Experience of working with trade unions or staff representative bodies
Key skills and knowledge
· (E) Strong generalist HR expertise across employment law, compliance, safeguarding, performance management and people governance
· (E) Proven ability to design and implement practical people processes that support performance, inclusion and wellbeing
· (E) Strong coaching capability, with the ability to support managers to address performance, capability and behavioural issues constructively
· (E) Ability to manage complex employee relations matters with judgement, fairness and confidence
· (E) Excellent written and verbal communication skills, including the ability to present clear advice and recommendations to senior leaders and boards
· (D) Knowledge of HR systems, people data and process improvement to support efficient delivery
Personal qualities & values
· (E) Strong commitment to social justice, inclusion and the values and mission of Citizens UK
· (E) Values-led and relational leadership style, combining empathy, integrity and pragmatism
· (E) Resilient and adaptable, able to manage competing priorities in a fast-paced and evolving environment
· (E) Comfortable working within an accountable team culture, open to feedback, reflective practice and continuous improvement
· (D) Willingness to work occasional evenings or weekends, and to travel when required to support organisational priorities
The client requests no contact from agencies or media sales.
An ambitious humanitarian charity, established just two years ago, has already built an impressive £2.5m income base supported by an exceptional group of committed patrons. They are now seeking a Senior Fundraising Manager to refine, structure and scale their fundraising strategy for the next phase of growth.
Reporting to the Founder/Director, this is a strategic and hands-on leadership role with significant scope to shape direction and drive sustainable income growth.
- Remote (UK) | 1–3 days per month in London
- £2.5m annual income | Charity only 2 years old | Exceptional patron base
- Ideally available to start within 4 weeks
Key aspects of the role:
- Reviewing and refining the existing fundraising strategy and structure
- Leading multi-stream income generation (HNW, trusts & foundations, corporate, individual giving, community)
- Driving prospect research and developing tailored cultivation plans
- Strengthening stewardship and long-term donor retention
- Embedding fundraising within digital campaigns and advocacy activity
- Overseeing CRM selection/optimisation and improving data processes
- Managing a small team and volunteer fundraising support
- Delivering weekly reporting and performance analysis to senior leadership
They are looking for:
- Significant senior-level fundraising experience with a proven track record of income growth
- Experience across multiple income streams, particularly HNW and trusts
- Strong strategic planning combined with operational delivery
- CRM implementation or optimisation experience
- Confidence operating within an ambitious, founder-led organisation
Please note: CVs will be reviewed on a rolling basis, so early applications are strongly encouraged.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
During a transitional period, they are seeking an experienced Interim Governance Specialist / Governance Lead to ensure continuity of governance oversight and board operations.
The Role
Working closely with the CEO, trustees and senior leadership team, you will oversee governance frameworks across the UK charity and its international affiliates. You will manage board and committee processes, provide expert governance advice, and ensure legal, regulatory and compliance risks are appropriately managed within a complex global structure.
Key Responsibilities
- Maintain and oversee governance policies and frameworks
- Manage International Board and Committee meeting cycles, including agendas, papers and minutes
- Provide strategic governance advice to trustees and senior stakeholders
- Ensure compliance with UK charity governance requirements
- Support oversight of legal, regulatory and contractual risk
- Promote strong governance standards across a geographically diverse organisation
- Strong understanding of UK charity governance requirements
- Experience advising trustee boards and sub-committees at a strategic level
- Proven ability to manage complex board processes
- Excellent stakeholder engagement and communication skills
- Strong organisational and problem-solving capabilities
- Experience working across international or multi-jurisdictional structures is desirable
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
- £51,481 per annum (rising to £53,591 from April 2026)
- Full time, 35 hours per week
- Permanent contract
About the role
Home-based role within the relevant region (subject to meeting homeworking assessment requirements, including a minimum broadband speed of 18Mbps and a dedicated space to work from).
This role requires regular travel across the appointed regions/countries to meet and engage with the Chartered Society of Physiotherapy’s (CSP) members and stakeholders. You will also be required to travel to CSP’s head office in London from time to time for team meetings and other organisational activity.
Join CSP’s Campaigns and Regional Engagement team
We have an exciting opportunity for an experienced communication professional to join our successful Campaigns and Regional Engagement team.
In this role, you will help raise the profile of physiotherapy across your appointed regions/countries and support CSP’s work to influence key local and regional stakeholders. Through the development of effective, targeted communications, you will engage and inspire Chartered Society of Physiotherapy (CSP) members to promote the value of physiotherapy within their communities.
A key aspect of the role is building strong relationships with CSP members and especially with our member-led regional networks and country boards, which will involve frequent in-person engagement and travel. You will also contribute significantly to CSP-wide campaigns and events, working collaboratively with colleagues as part of regional and country CSP staff teams.
About you
You will have first-class communication skills, be confident, self-motivated and able to work effectively across team boundaries. Educated to degree level, or equivalent, you will bring expertise in at least one, and ideally several, of the following areas: Stakeholder engagement; media and PR; digital communications; public affairs; writing for publications; event management.
You will be comfortable managing a varied workload, working independently while remaining closely connected to a geographically dispersed team, and travelling regularly to support member engagement across your region.
Working arrangements
Flexible working
We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs.
Why work for the Chartered Society of Physiotherapy?
The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.
How to apply
Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
As part of the application process, candidates will be asked to provide written responses to four criteria, which can be found in the Candidate Information Pack.
Closing date: 10am, 25th February 2026.
Shortlisting outcome: W/C 9th March 2026.
Interview date: 26th & 27th March 2026 (in person in Manchester).
Equality, Diversity and Belonging
Accessibility and adjustments
To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.
Disability Confident Scheme
As part of the Disability Confident Scheme, candidates who declare a disability and meet all the essential criteria will normally be shortlisted for interview. In the event of a high volume of applications, we may choose to limit the overall numbers of interviews offered to both disabled and non-disabled candidates. In such cases, a proportionate number of disabled candidates will be shortlisted for interview. To read more about our approach to the Disability Confident Scheme, please visit the website.
Our commitment to equity, diversity and belonging
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.
NO AGENCIES
Do you have proven experience in strategic HR leadership, alongside a passion for building people-centred solutions that drive organisational success? Then join Shelter as a Senior HR Business Partner and you could soon be leading a talented team at the heart of our mission to enable impactful people management across Shelter.
You must be a highly focused Senior HR Business Partner, with the aim to proactively build relationships and add value to the directorates you work with. You need to enjoy variety, challenging work and be equally experienced in HR and ER, able to lead strategically and operate practically. In particular you will be confident in your own decision making based on your knowledge and hands on experience in organisational change, TUPE, data and insights and complex ER cases at all levels, working within a unionised workplace. You will be able to manage and motivate your small team, cope with ambiguity as well as working collaboratively within a large, very busy HR/ER team. If this sounds like you, please get in touch, expect robust interview questions as we want the best HR partnering for our charity and the most competent ER knowledge. In return will offer a supportive team environment, working from home, competitive salary and very generous staff benefits.
About the role
With line management responsibilities for a team of HR Business Partners, the Senior HR Business Partners will drive HR aspects of the Strategic Plan ensuring development and delivery of the strategy to enable relationships and people management solutions across Shelter and Shelter Scotland.
The postholder will identify HR priorities which supports Shelter and Shelter Scotland’s Strategy, making recommendations to the HR Senior Leadership Team that supports the overall strategic direction.
Role specifics
As a Senior HR Business Partner at Shelter, you will play a key role in delivering our People strategy, ensuring it supports the wider goals of Shelter and Shelter Scotland. You’ll lead on embedding effective business partnering across directorates, providing expert HR support and insight to help achieve strategic objectives. Reporting to the Head of HR Business Partnering and Employee Relations, you’ll help foster a strong partnership with Trade Unions and lead key HR projects that drive organisational change. As a senior leader within the team, you’ll manage up to two HR Business Partners, offering coaching, development and performance support, and creating opportunities for collaborative, cross-functional working.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The HR Business Partnering Team provides the strategic lead on people management and organisational development at Shelter. We aim to enable the organisation to have the right Culture, Capacity and Capability to achieve its purpose. We do this through providing Employee Relations and Business Partnering support, partnering with specific directorates within the organisation to understand business needs and advise on people initiatives which support the delivery of directorate objectives. Working with colleagues within the wide people directorate to delivery cultural and structural change management initiatives tailored to the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of the wider people plan.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you a finance professional looking to use your skills for meaningful, community‑focused work?
About Us
FORCE Cancer Charity is an Exeter-based organisation supporting people affected by cancer across our region. Each year, we work with hundreds of local individuals and families, offering guidance, tailored support, and a trusted place to turn during an incredibly challenging time.
Our team is warm, supportive, and dedicated to ensuring that everyone facing cancer in our community receives the help, compassion and understanding they deserve.
We’re entering an exciting phase of development, and we’re looking for a Finance Department Manager to help strengthen and evolve the systems that underpin our work.
The Role
Reporting to the Chief Finance Officer, you’ll be responsible for the charity’s day-to-day financial and operational management. You’ll lead and develop a dedicated team, oversee robust financial processes, and play a key role in improving systems — including contributing to the implementation of a new fundraising database that will support sustainable income generation.
This is a part-time, primarily office-based role offering a varied and hands-on remit, combining financial leadership with operational oversight and the opportunity to shape how the organisation works as we grow. For the right person, there is scope to take on additional responsibilities and progress within the organisation over time.
We’re looking for someone with strong financial expertise, excellent organisational and IT skills, and the ability to communicate clearly with colleagues across the charity. Previous charity sector experience is welcomed but not essential. Most importantly, you’ll share our commitment to making a difference for people facing cancer.
If you’re motivated by meaningful work and want to use your skills to support a cause that truly matters, we’d love to hear from you.
This role offers the benefits of a permanent NHS contract, and the recruitment process is therefore completed through the NHS Career Gateway. For full details of key responsibilities and person specification, please see the attached job description and follow the recruitment platform link.
The client requests no contact from agencies or media sales.
- £51,481 per annum (rising to £53,591 from April 2026)
- Full time, 35 hours per week
- Permanent contract
About the role
Home-based role within the relevant region (subject to meeting homeworking assessment requirements, including a minimum broadband speed of 18Mbps and a dedicated space to work from).
This role requires regular travel across the appointed regions/countries to meet and engage with the Chartered Society of Physiotherapy’s (CSP) members and stakeholders. You will also be required to travel to CSP’s head office in London from time to time for team meetings and other organisational activity.
Join CSP’s Campaigns and Regional Engagement team
We have an exciting opportunity for an experienced communication professional to join our successful Campaigns and Regional Engagement team.
In this role, you will help raise the profile of physiotherapy across your appointed regions/countries and support CSP’s work to influence key local and regional stakeholders. Through the development of effective, targeted communications, you will engage and inspire Chartered Society of Physiotherapy (CSP) members to promote the value of physiotherapy within their communities.
A key aspect of the role is building strong relationships with CSP members and especially with our member-led regional networks and country boards, which will involve frequent in-person engagement and travel. You will also contribute significantly to CSP-wide campaigns and events, working collaboratively with colleagues as part of regional and country CSP staff teams.
About you
You will have first-class communication skills, be confident, self-motivated and able to work effectively across team boundaries. Educated to degree level, or equivalent, you will bring expertise in at least one, and ideally several, of the following areas: Stakeholder engagement; media and PR; digital communications; public affairs; writing for publications; event management.
You will be comfortable managing a varied workload, working independently while remaining closely connected to a geographically dispersed team, and travelling regularly to support member engagement across your region.
Working arrangements
Flexible working
We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs.
Why work for the Chartered Society of Physiotherapy?
The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.
How to apply
Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack.
Closing date: 10am, 25th February 2026.
Shortlisting outcome: W/C 9th March 2026.
Interview date: 26th & 27th March 2026 (in person in Manchester).
Equality, Diversity and Belonging
Accessibility and adjustments
To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.
Disability Confident Scheme
As part of the Disability Confident Scheme, candidates who declare a disability and meet all the essential criteria will normally be shortlisted for interview. In the event of a high volume of applications, we may choose to limit the overall numbers of interviews offered to both disabled and non-disabled candidates. In such cases, a proportionate number of disabled candidates will be shortlisted for interview. To read more about our approach to the Disability Confident Scheme, please visit the website.
Our commitment to equity, diversity and belonging
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.
NO AGENCIES
IT Operations Delivery Lead
Contract: Permanent , Full time – 35 hours per week
Location: London, UK.
UK hybrid working – a minimum of 60 % of working time is spent face-to-face in the London office with flexibility around the remaining two days. As needed, the role might be required to be in person more than 3 days on any given week.
Salary: £57,415 - £60,436 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The WaterAid global IT team is a strategic, customer-focused function that enables secure, scalable and sustainable technology services across our federation.
The team leads the delivery of front-line IT support, cybersecurity and infrastructure services, while also guiding the strategic development and integration of applications and enterprise architecture.
In addition to providing direct services to over 250 UK-based staff, the team supports WaterAid personnel across more than 20 countries, working in close partnership with external vendors and in-country teams to ensure a consistent, high-performing global IT experience.
Through a focus on technical standards, resilience and innovation, the team plays a critical role in delivering WaterAid’s digital ambitions and ensuring technology underpins effective, efficient and impactful global operations.
About the role
As our IT Operations Delivery Lead, you will ensure the reliable, efficient delivery of core IT services and drive operational excellence across WaterAid’s global technology landscape, working closely with the Managed Service Provider, technical delivery teams and colleagues across the UK and international programmes to enable sustainable, scalable change.
In this role, you will:
- Lead the delivery of reliable, responsive IT support services across UK and global operations.
- Manage and optimise the performance of the Managed Service Provider, ensuring strong vendor relationships and effective service governance.
- Act as Product Owner for the service management platform (ServiceNow), driving process maturity, user experience and continuous improvement.
- Coordinate the smooth transition of new tools, platforms and services into operational support through readiness planning and clear handovers.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Experience leading IT service delivery or IT operations in a complex or multi-country environment.
- Ability to manage third party suppliers, including SLAs, escalations and continuous improvement.
- Strong communication and collaboration skills, able to work with technical and nontechnical stakeholders.
- Ability to analyse service performance data and drive practical, scalable improvements.
Although not essential, we’d prefer you to have:
- Experience acting as Product Owner or Service Manager for an ITSM platform such as ServiceNow.
- Knowledge of ITIL practices and service management frameworks.
- Experience supporting operational change, automation, or service optimisation initiatives.
Closing date: Applications will close 12:00 PM UK time on 02 March 2026. Interviews are expected to take place week commencing 09 March 2026.
How to apply: Click Apply to answer the pre-screening questions and upload your CV only.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





