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Mental Health Triage Advisor
Do you have a level 3 qualification in health/social care or significant experience in a mental health-based field?
Join South Birmingham’s locality-based counselling service operates from community hubs and outreach venues including GP practices, community centres and Family Hubs across Edgbaston and Northfield.
Position: Mental Health Triage Advisor
Location: Harborne (covering South Birmingham) /Hybrid
Hours: Part-time, 18.5 hours per week
Contract: 2 years fixed term
Salary: £27,000 per annum (pro rata)
Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.
Closing Date: Sunday 27th April (midnight)
Interview Date: 7th/8th May 2026
The Role
The service provides accessible, culturally competent mental health support to diverse communities through a range of brief interventions and therapeutic modalities.
You will support the delivery of timely, compassionate, and effective triage for people presenting with emotional wellbeing or mental health concerns. You will act as the first point of contact, gathering key information, assessing presenting needs, ensuring safe decision-making, and coordinating signposting or onward referral to appropriate community, or clinical services. Triage support will involve both telephone and community-based support as required and appropriate.
Duties and responsibilities include:
- Initial Contact & Triage
- Coordination & Signposting
- Record Keeping & Data Quality
- Partnership Working
- Partnership Working
About You
You will have a level 3 qualification in health/social care or significant experience in a mental health-based field and experience of:
- Working within a mental health environment in either clinical or community settings
- Working in wellbeing support either face to face or telephone based
- Risk assessment and de-escalation skills and experience
- Communicating with a range of people, in particular those experiencing distress or poor mental health
About the Organisation
Our client is leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.
You may also have experience in areas such as Mental Health, Mental Health and Wellbeing, Mental Health Support Worker. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
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Health and Safety Advisor
Salary: Band 6 £39,775.77 - £52,452.55 per annum
Contract type: Permanent, full-time (37.5 hours per week)
About the job role
We have an exciting opportunity for a Health and Safety Advisor in our Estates team at St Joseph’s Hospice. We are looking for someone who has experience in managing and supporting the implementation of health and safety across an organisation. There will be a wide range of responsibilities from policy to the operational level. Activities range from office- and shop-based staff to health workers, outreach workers, and a small maintenance team.
THE INDIVIDUAL
- We are looking for a candidate with an established career in the H&S field.
- You should be a self-motivated and proactive person who can hit the ground running.
- You will need the ability to balance competing priorities in a fast-paced working environment.
- You should have the drive and tenacity to get the job done to a high standard.
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services — delivered at home, in our in-patient unit, and through out-patient clinics — are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
PLEASE NOTE: Although you will be working in a hospice setting, this position does not cover medical health and safety responsibilities.
Please provide a supporting statement (no more than two sides) that sets out why you think this role is the right move for you and how you meet the knowledge and experience criteria in the person specification. Please note, it is essential that you provide this statement as it will be used as a basis for shortlisting.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
- Join St Joseph’s team and find out more!
To apply, please visit our dedicated recruitment page via the apply button.
Closing date: 8 April 2026.
Interview date: 16 April 2026.
The interview process will consist of the following: a test in a controlled environment, a 5 to 10-minute presentation, and a panel interview.
We are an equal opportunity and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
