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Senior Direct Marketing Officer - Acquisition
As Senior Direct Marketing Officer, you will operate with a level of autonomy, build excellent agency relationships and deliver outstanding fundraising campaigns to achieve ambitious income targets. A focus on results will be vital but how these are achieved will also form a large part of the role; considering the non-financial measures of quality in addition to more traditional measures of success.
Working with internal teams and external suppliers, you will deliver direct marketing activity across a range of channels and media. You will lead paid media campaigns that drive donations and prize-led support, implementing the associated programmes and products. You will also deliver large-scale projects that strengthen the long-term success of campaigns, while delivering exceptional fundraising activity to achieve ambitious income targets.
In addition to this, you will be responsible for line managing the Acquisition Direct Marketing Executive who will support the Direct Marketing Acquisition team in achieving their targets.
Key Responsibilities:
Campaign Management
· Plan, manage and deliver our Weekly Lottery and Value Exchange campaigns; ensuring they are in market on time, on budget and on brand across a range of channels and media.
· Manage projects that will improve the long-term success of campaigns.
· Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising.
· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activity, for example through fundraiser monitoring and engagement activities.
· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.
· Continuous improvement through test and learn principles across all activity.
· Work collaboratively across the charity to deliver and amplify Individual Giving and wider organisational campaigns, maximising impact and income.
· Development of compelling communications and materials to support all activities.
People management
· Management and development of the Acquisition Direct Marketing Executive.
· Ensure direct report has clear, SMART objectives and a development plan in place.
· Complete routine 1-1 meetings and annual appraisals.
· Ensure direct report has goals and a development plan written up which are routinely reviewed.
· Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to routine performance reviews.
Planning and budgeting
· Input to annual planning and development of individual giving campaigns.
· Compilation of detailed income and expenditure campaign budgets.
· Work with Direct Marketing Acquisition Manager (Direct Response) in developing the Acquisition programme and strategy.
· Input to quarterly forecasting and regular reporting across a range of financial and non-financial KPIs.
Finance and reporting
· Ensure daily campaign tracking and reporting.
· Routine end of campaign reviews and analysis.
· Ongoing reporting on long-term success measures, such as attrition and ROI.
· Invoice reconciliation and processing for timely payment.
· Non-financial KPI trend reporting, such as opt-out/in rates and quality scoring.
Knowledge, skills and experience needed:
· Reporting and ability to understand complex data sets
· Understanding of compliance in fundraising.
· Campaign management.
· Briefing and working with external suppliers.
· Direct marketing across a range of media and routes to market.
· Copy writing and proof reading.
· Proven track record of meeting or exceeding financial and non-financial targets.
· Good organisational skills and the ability to prioritise workload.
· Focus on results and continuous improvement.
· Excellent attention to detail.
· Good written and verbal communication skills and the confidence to communicate with people of all levels.
· Agency management skills.
· Strong team player and self-motivator.
· Flexibility to work some unsocial hours and willingness to travel independently.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £37,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 22nd March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Fauna & Flora is seeking a well-organised team player to join the Institutional Funding team and support the delivery of Fauna & Flora’s institutional funding strategy in the fast-evolving external context. Other organisations may call this role Programme Funding Officer / Coordinator; Institutional Funding Officer; Business Development Officer.
Reporting to the Head of Institutional Funding, you will help the organisation keep abreast of the external landscape. This will include leading on researching in-country funding opportunities from institutional sources (such as Defra, FCDO, EU, AFD, climate and environment multilateral funds and multi-donor pooled funds) and producing/maintaining up-to-date briefs on priority donor strategies to support programme teams in both pre-positioning and submissions. You will work across the statutory funding portfolio, critiquing proposals, providing editing and formatting support, and ensuring that all documents produced for donors meet their criteria, as well as follow Fauna & Flora’s approval and submission procedures. In addition, there will be scope to manage smaller bid submissions, engaging directly with colleagues across our conservation programme teams.
Excellent relationship-management and communications skills are essential to the role. The ideal candidate has some experience working with institutional donors and is comfortable pivoting between ongoing research-based tasks and short-term, deadline driven tasks. We are looking for somebody with the ability to analyse complex information and present it in an accessible format, who also enjoys working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation delivering over 80 projects in more than 40 countries. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance. Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants. Our current hybrid working policy offers partial remote working within the UK, the current minimum expectation for this role is one day per week in the office
Please visit our website and download the job application pack for further details on how to apply.
The closing date for applications is Sunday 29 March 2026. Interviews are likely to take place during 10-17 April – please indicate in your cover letter if you will not have any availability during this period.
HR Officer
Grade 3 (29,340 – 32,430 FTE)
12 months (with possibility of extension)
21 hours per week
This is a great opportunity for an efficient, thoughtful person with a good eye for detail to get hands-on experience of HR practice and processes. We’re a medium sized charity with big ambition for older people in East London. To find out more about our services and our strategy please visit our website.
Background to the role
Our Head of People is currently on Maternity leave until February 2027. During this period, we are strengthening the People function and are seeking an HR Officer to support the interim Head of People to deliver effective support while we align our staff and volunteering processes; this role will support both areas with a focus on HR.
Our Operations Coordinator carries out staff recruitment, onboarding and offboarding work. The HR Officer may help with this from time to time, but it won’t be a substantive part of the job.
Job Purpose
Support the Head of People to deliver the charity’s HR and Volunteering functions (People) in line with the organisation’s values and EDI objectives.
This will include improving our ‘People’ processes and increasing the overall efficiency of this area of the organisation.
Equity Diversity and Inclusion
At Age UK East London we are committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'. We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people who live in East London, disabled people and people from the Global Majority.
Key Tasks
People support
Work with the Head of People to:
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Respond to HR-related queries from across the organisation, escalating as necessary.
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Maintain and update the staff handbook, policies, and procedures ensuring they remain accurate and compliant.
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Support the implementation of Learning and Development (L&D) initiatives, including by booking internal/external training sessions and maintaining training records and mandatory training compliance.
HR administration
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Draft and issue job offers, contracts and contract variations.
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Maintain accurate employee records within Sage HR
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Manage changes to employment including hours, pay, role and line manager updates.
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Manage employee benefits such as Employee Assistance Programme and cycle‑to‑work scheme.
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Monitor completion of staff reviews and appraisals
Absence management
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Monitor sickness absence and ensure return‑to‑work documentation is completed.
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Maintain accurate annual leave records.
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Arrange Occupational Health assessments and ensure reports are received and shared as appropriate.
Employee relations administration
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Maintain records of cases including grievances, disciplinaries, and investigations.
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Take minutes in HR meetings.
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Prepare letters, documentation and follow‑up actions relating to HR casework
Volunteering
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Work with the volunteering team to improve efficiency and help align volunteering processes with HR practices where appropriate.
General
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Meet regularly with the Head of People for support and supervision
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Attend team and staff meetings, as required.
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Undertake any training required to fulfil the role.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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Close working relationship is needed with the Operations Coordinator.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply.
A= We want to see evidence that you meet this criterion as part of your application statement (we may also test at interview).
I = We will test this at interview.
Experience
Essential:
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Of administrative work in a professional environment. A
Desirable:
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Working in a HR role. A
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Working in the voluntary sector. A
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Supporting volunteer programmes. A
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Using HR systems (preferably Sage HR). A
Knowledge & Understanding
Essential:
- Of diversity, equity, and inclusion principles and practice across People Functions. A
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Of data protection. A
Desirable:
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Knowledge and understanding of UK employment law. A
Skills/ Attributes
Essential:
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Excellent verbal and written communication. A
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Ability to collect and analyse data. A
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Intermediate IT skills including using of Microsoft excel, word, outlook and teams. I
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Empathetic, with a strong commitment to employee and volunteer well-being. I
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. I
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 21 hours per week (if part-time, working day pattern to be decided).We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
The post holder will be mostly based at 82 Russia Lane, Bethnal Green, E2 9LU.
Salary
Between £29,340 – 32,430 Plus 5% employer pension contribution. Organisational annual pay award pending
Salaries are based on our salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for part time) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, one of which from your current or most recent employer, a DBS Check, evidence of your right to work in the UK and evidence of relevant Qualification (if applicable).
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption, shared parental leave, dependency and carers leave. We have an enhanced maternity and paternity pay policy based on the length of service and we offer up to one week paid dependency leave and carer leave.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: 1st April 2026 at Midnight
Interviews: 10th April 2026 in-person.
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department using the email on our website.
Job Description: Finance Officer Post Title Finance Officer Contract type Fixed term 6 months, starting immediately. There is the possibility of an extension beyond this period. Hours 35 hours a week Working pattern Monday, Tuesday, Wednesday, Thursday, Friday Managed by Chief Officer Salary range 2 8K to 31K depending on experience Summary The postholder will be responsible for the day-to-day finance of Rainbow Haven. Tasks include managing the day-to-day finance system and records; producing regular and accurate financial reports. The postholder will work closely with, and report to, the Chief Officer. Main Duties and Responsibilities Financial support 1. Production of monthly management accounts. 2. Prepare rolling monthly cash flow reports. 3. Manage the organisations different funding streams. 4. Work with the CO to create finance reports for funders and donors. 5. Work with the CO to create reports and present financial records to external auditors, the finance committee and TEMCA Board as required. 6. Manage and reconcile bank accounts. 7. Raise and pursue payments of invoices related to income as required. 8. Balance Sheet reconciliation work. 9. Maintaining accurate petty cash, supplier invoices and online payments via the QuickBooks online system. 10. Any other ad hoc duties as required. General 1. Be an effective member of the team, helping to ensure the smooth running of the centre and its services. 2. Promote the welcoming and friendly ethos of Rainbow Haven at the drop-in sessions and with partner agencies. 3. Maintain confidentiality regarding finance and client’s information at all times. 4. Recognise, respect and promote the different roles and diversity of the individuals
The client requests no contact from agencies or media sales.
Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.
Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.
After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.
NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.
In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.
The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.
As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”
As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.
Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.
The Role
Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.
This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.
You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.
With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.
Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.
Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.
The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.
Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.
The Person
This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.
Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.
A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.
You’ll bring most of the following:
- Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
- Experience influencing government policy or engaging with commissioners of public spending
- Experience developing or improving regulatory, registration or accreditation processes
- The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
- Financial literacy and experience overseeing organisational budgets and sustainability
- Experience developing and delivering strategy and operational plans
- Confidence using digital systems, data and communication platforms to support organisational priorities
- Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria
Desirable
- Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
- Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
- A second language would be welcomed.
- Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.
A full candidate pack providing further information about the organisation accompanies this ad.
Key Information
NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.
To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.
- Applications close at 5pm on Friday 10 April 2026.
- Discovery conversations with House Recruitment will take place on a rolling basis.
- Final interviews will be held in person in London on Wednesday 29 April 2026.
Equality, Diversity and Inclusion
NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.
As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.
You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.
Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand.
This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.
If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.
Key details:
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Salary: £31,200.00 - £34,736.00
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Application deadline: 9am, Thursday 2nd April 2026
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How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
The client requests no contact from agencies or media sales.
Job title: Business Services
Reports to: Officer Head of Finance and Business Services
Salary: Starting salary of £29,500 per annum
Location: Office based at our headquarters in Llantrisant, South Wales
Hours: Full time – 37.5 hours over 5 days
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.
In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.
Context of role:
The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration.
Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately.
This role will support the whole organisation in both the office setting and our remote workers across England and Wales.
Key responsibilities:
Business Services and Operations
- Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management.
- Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles.
- Manage contracts with suppliers, service providers, and facilities contractors.
Staff support
- Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding.
- Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR.
- Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture.
- Coordinate staff training, mandatory learning, and policy briefings.
Governance and Compliance
- Maintain statutory registers and ensure timely filing of required documents.
- Support risk management processes, including maintaining organisational risk registers.
- Assist with GDPR compliance, data audits, and data protection processes.
- Prepare policies for Board approval with the assistance of Peninsula.
Leadership and People Management
- Act as first point of contact for basic IT and systems issues, escalating when necessary.
- Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage.
- Project manage the development of NOVA – our CRM system.
- Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements.
- Issue IT equipment required for work to all new employees and maintain asset register.
- Ensuring Cyber Security essentials is complete working with IT consultant ITCS.
Facilities and Office Management
- Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England.
- Manage health & safety processes including risk assessments, incident logs, and mandatory checks.
- Monitor office supplies, equipment maintenance, and procurement.
Administration and Organisational Support
- Provide administrative support to the Senior Leadership Team where required.
- Maintain central records, filing systems, and registers to a high standard both electronically and paper based.
General:
- To be responsible for organising own work agenda, time management and administration.
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
- To attend weekend and evening community events in support of the charity as necessary.
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.
Additional benefits for our employees:
- An ‘Employee Assistance Programme,’ including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 3rd April 2026
Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Wednesday 25th March 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
About the role
We are looking for someone who wants to start or develop their career in marketing and digital communications and is interested in social media, email marketing and supporting bold comms campaigns. As part of The King’s Fund’s Marketing and Digital Communications team, you’ll be at the heart of giving colleagues and customers a consistent, creative experience of everything the Fund has to offer – from our engaging events and leadership courses to our latest policy and research work.
You’ll deal with a spectrum of work spanning everything from writing and creating compelling copy; diving into our CRM system to analysis our audience, ensuring data accuracy and managing lists; measuring and evaluating our campaign performance; identifying the latest comms trends, and providing actionable insights. With support from your manager and the rest of the team, it’s a great role to build your expertise and gain valuable marketing and communications experience.
To join us, you’ll need a keen interest in marketing and a blend of creativity and precision to produce clear and engaging marketing materials including for email and social media campaigns. You will enjoy communicating with people, both in person and on paper and be driven by data to help continually improve our results. Attention to detail is important and you will be proficient in Microsoft products including Excel. Beyond this, you must be organised, flexible and as passionate about our work as we are.
Here at the Fund, we actively encourage applicants from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.
What you'll get in return
The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer.
In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.
How to apply
To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discuss options.
Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK.
Closing date for receipt of completed applications is Sunday 15 March.Late applications will not be considered.
First interviews will be held on 1 April, but the panel can be flexible for a particularly strong candidate. The role is available to start as soon as possible thereafter.
The client requests no contact from agencies or media sales.
We have an opportunity for two dedicated Case Officers to join our South East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across the South East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
We have an opportunity for a dedicated Case Officer to join our Lincolnshire and Nottinghamshire casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Lincolnshire and Nottinghamshire on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the Lincolnshire and Nottinghamshire area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: week commencing 23rd March
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
We have an opportunity for a dedicated Case Officer to join our Bristol, Somerset and Wiltshire casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Bristol, Somerset and Wiltshire on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the Bristol, Somerset and Wiltshire area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
We have an opportunity for two dedicated Case Officers to join our Cambridgeshire and Norfolk casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Cambridgeshire and Norfolk on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the Cambridgeshire and Norfolk area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence and access to a vehicle as required is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: week commencing 23rd March 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Join us as a Public Affairs Officer to support the growth of our influencing and campaigning profile, helping to deliver high-impact content and campaigns that mobilise supporters, influence policy and raise awareness of issues that impact equine welfare in the UK and around the world.
About the role
As part of our Public Affairs team, you’ll lead on supporter content and digital communications, tailoring messages for different audiences to maximise reach and engagement. You’ll support research and report writing, monitor UK and EU policy developments, and track campaign performance to help shape future work. You’ll also play a key role in growing and engaging our supporter network—mobilising people to take action and strengthening our influence with decisionmakers.
This is a part-time role, working remotely for three days a week between 09:00 to 16:00. There is flexibility to discuss which days would suit you best, except for Wednesdays, which are required. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you:
You’re a clear, confident communicator with experience writing for digital channels, using campaign technology and working collaboratively across teams. You build positive relationships with supporters and stakeholders and understand how campaigning can influence decision makers, supported by knowledge of UK and/or EU legislative frameworks. You’re organised and pro-active, able to manage multiple priorities and adapt quickly in a fast-moving environment. Analytical and research skills, an understanding of equines and the ability to speak another language are desirable.
What we offer:
- Pension scheme with enhanced employer contributions up to 8%, rising to 12% with length of service.
- Employee health cash plan to cover expenses such as dental, optical, physiotherapy, etc.
- Annual Leave entitlement of 20 days (increasing to 25 days with service), plus bank holidays, plus a Christmas allowance for mandatory shutdown.
- Paid employee sickness absence scheme and compassionate leave.
- Life assurance scheme of 4x annual salary.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and the services we provide. We actively encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
BID Services is a leading national charity supporting people who are deaf, hard of hearing, sight impaired, severely sight impaired, and those with dual sensory loss. We work alongside clients, their families, and carers to ensure they can access the opportunities, services, and information that matter most.
We are seeking a strategic, values driven CEO to lead the organisation into its next chapter. This is a hands-on leadership role and you will shape strategy, drive operational excellence, and ensure BID Services continues to grow its impact, reputation, and financial sustainability.
What you will do
- Provide visible leadership to the organisation, inspiring and motivating a multi-disciplinary team while fostering a high performing, inclusive, and collaborative culture.
- Translate strategy into action, delivering operational priorities and ensuring services meet the highest standards
- Take responsibility for financial stability, new business, fundraising, and income generation, and embedding a sustainable funding model
- Act as the public face of BID Services, influencing the national conversation on sensory impairments, building partnerships, and engaging stakeholders across sectors
- Lead governance, risk management, compliance, safeguarding, and data protection, reporting to the Board and supporting trustees in their responsibilities.
Who we’re looking for
- Proven senior leadership experience in the not-for-profit, social, or private sectors, with a track record of delivering strategy, growth, and change
- Commercial acumen, with experience securing funding, generating income growth, and managing budgets
- Skilled at partnership building, stakeholder engagement, and influencing policy or national agendas
- Experienced at Board level and able to lead and motivate teams while fostering a strong organisational culture
- Familiarity with working with people with a sensory impairment, those with disabilities or vulnerable adults
- Credible, confident, and collaborative, with the courage to make bold decisions and the energy to drive innovation
Additional considerations
- Full time role, requirement to be Midlands-based (Birmingham) typically 3 days per week
- Commitment to equity, diversity, and inclusion, wellbeing, and sustainable practices
This is an opportunity to lead a respected, impactful organisation where your leadership, vision, and energy will make a real difference in people’s lives.
Closing date Friday 20 March 2026
We work to remove barriers and deliver services which enable and empower those who are D/deaf, hard of hearing, sight impaired, deafblind.
The client requests no contact from agencies or media sales.


