Service manager jobs in Nottingham, nottinghamshire
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Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
Recruitment Agency 
6 - 10
Thank you!
About the Role
This is a hands-on, ‑people focused, operational leadership role at the heart of our service delivery. You’ll‑ oversee multiple cancer support programmes, ensuring they run smoothly, consistently, and to the highest standards.
You will:
- Lead day-to-day operations across a portfolio of cancer support services
- Provide strong, supportive leadership to managers, coordinators, and frontline staff
- Maintain excellent relationships with Macmillan, NHS partners, ICS colleagues, and community organisations
- Ensure safeguarding, quality, and statutory compliance
- Drive performance, quality improvement, and operational excellence
- Contribute to organisational strategy and future service development
- Manage budgets, monitor risks, and support sustainable funding models
- Be an escalation point for safeguarding, operational issues, and service risks
This is a truly rewarding role where you’ll make a tangible difference to people living with and beyond cancer.
Who We’re Looking For
We’re seeking a confident, compassionate, and organised operational leader who thrives in a fast-paced environment.
You will have:
- Proven experience in operational leadership within health or social care settings
- Strong communication and relationship-building skills with external partners and stakeholders
- A solid understanding of safeguarding, quality assurance, and statutory regulations
- Experience of driving performance and delivering continuous improvement
- Ability to contribute to strategic planning and service development
- Financial acumen, including managing budgets and supporting sustainable funding
- Confidence acting as an escalation point for safeguarding, operational, and service risks
And you’ll be:
· Supportive, collaborative, and people-focused
· Highly organised and able to manage competing priorities
· Passionate about inclusion, equality and person-centred support
·Committed to Self Help UK’s values and mission
Thank you!
Salary: £32,800 - £39,960 per annum, depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: North Somerset - Working flexibly across the county and home working
Job Reference Number: 1680
An exciting opportunity has arisen to lead and manage the delivery of the North Somerset Integrated Domestic Abuse Service (North Somerset DASS). North Somerset DASS is a new integrated DA service delivering support to adults and children experiencing domestic abuse.
As Service Manager, you will lead and manage the delivery and development of the service. You will have oversight of service delivery and lead on partnership working and collaboration across the county. You will support all staff in their work, ensuring high quality and safe practice.
You will have management experience and a demonstrable track record within the field of domestic abuse and/or health and social care. You will have a wide-ranging understanding of all forms of domestic abuse. You will be able to demonstrate passion for collaboration, partnership, strategic and service development.
The postholder will be subject to an Enhanced DBS check against relevant barred lists.
For more details and to apply, please visit our website via the apply button.
Closing date: 3 May 2026.
