Administrator volunteer jobs

As our new HR Officer, you’ll join a dedicated, ambitious and friendly team soon to be five strong. We may be small, but our aspirations are anything but and we challenge ourselves to deliver excellence in everything we do.

In this role, you’ll work closely with managers across the organisation, building trusted relationships and helping us manage our most important asset: our people. You’ll take on a broad portfolio from employee relations and policy development to payroll, recruitment support, and organisational development projects. And importantly, you’ll have real scope to innovate, influence improvements and challenge the status quo.

The RCR is a unique organisation: part membership body, part charity, and deeply connected to our community of members doctors across the UK who volunteer their time as Contributors. We’ve grown rapidly over the past five years, and with bold plans ahead, there’s never been a more exciting time to be part of our journey.

What you’ll be doing:

Operational HR Delivery

• Providing professional advice on HR policies, performance, grievance and disciplinary matters
• Keeping our HR systems and employee records accurate and up to date
• Designing and delivering key HR processes, including objective setting, pay letters and contract changes
• Managing the monthly payroll process accurately and confidently
• Supporting diversity & inclusion, wellbeing, learning and development initiatives

Partnering & Employee Relations

• Coaching and supporting managers across the business
• Supporting employee relations cases professionally and sensitively
• Building trusted relationships with teams to stay close to people priorities

Projects & Reporting

• Producing HR metrics and reports to help shape decision making
• Managing elements of our culture, change and organisational development projects
• Coordinating staff surveys and our Manager 360 Feedback programme

Recruitment & Onboarding

• Supporting the full recruitment cycle — adverts, screening, interviews and offers
• Ensuring new starters receive a warm, well-planned induction

What you’ll need:

• A confident HR practitioner with Level 3 CIPD (or equivalent experience)
• Skilled at advising managers and building strong professional relationships
• Analytical, detail-focused and comfortable working with both qualitative and quantitative data
• Ability to balance competing priorities and use your initiative
• A collaborative team player who takes pride in doing things well
• Passionate about great employee experience and committed to confidentiality, equality and continuous learning

With around 140 talented staff and an ever-evolving organisational landscape, we’re passionate about creating an exceptional place to work. Everything we do supports a clear purpose we’re proud of: to improve imaging and cancer care for all.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Organisation Manager - internally known as Chief Executive Officer

Are you passionate about the environment? 

Could you lead and support a dedicated team of staff working on diverse but interlinked projects that vary in size and duration? 

We are looking for a dynamic, flexible and experienced manager to provide leadership of a variety of exciting and innovative environmental projects and improving EPIKS’ long-term sustainability through both effective delivery and securing future workstreams. 

You will have a proven track record of programme and project management experience together with a keen understanding of nature conservation, active travel and access to greenspaces. You will be supported by volunteer non-exec directors and a skilled team of dedicated staff with an office base in Huddersfield, satellite projects in Kirklees and the south Pennines with opportunities for flexible working.

Closing date for applications: 23.59 Wednesday 1st April; interviews 14th April 2026. 

Background 

At EPIKS we are passionate about finding local solutions to environmental problems that are integral to our concern for effective climate action. We work with a range of partners to improve the environment: promoting biodiversity, active travel and a sustainable economy to make Kirklees a better place to live and work.  EPIKS is run by four volunteer Directors and a small, dedicated team of part time staff. 

We are at an exciting phase of development, with new projects to deliver on improved access in and around the Colne and Upper Calder Valleys and sustainable transport. EPIKS has recently expanded our volunteering programme and community engagement activities. We have also established a firm foundation for our active travel projects and the Walk Wheel ride brand, increasing our partnership with Network Rail. 

Role Profile  

• Manage an overall framework for the delivery and sustainability of a variety of funded environmental projects

• Support non-exec directors with a consistent, strategic overview of EPIKS as an organisation.

• Manage a team of 9 part time staff to ensure effective, efficient delivery of projects and programmes 

• Support the development of new funding bids and revenue in collaboration with Directors and staff 

Person Spec – Essential  

• Knowledgeable about key environmental issues particularly nature conservation and active travel 

• Experience of leading and managing programmes and events 

• Experience of preparing funding bids to foundations and public agencies and sponsorship proposals to private sector bodies

• Project management experience 

• Able to work inclusively, working with diverse communities and groups 

Person Spec – Desirable 

• Adept user of a range of media platforms

• Awareness of local government and business sponsorship or employers' partnership working

• Ability to contribute to biodiversity or active travel projects

• Good working knowledge of Teams/Microsoft 365 

Please refer to the attachment below for further specificatons and job description

#manager #strategic manager #organisation manager

*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

Location: Southampton

Salary: £25,750 - £26,383

Hours per week: 37.5 

Contract Type: Permanent 

Reference Number: STOPDA841 & STOPDA842

Main Purpose and Scope of the Job:

The focus of this role is on reduction of risk and minimising impact of domestic abuse by providing support, advice and assistance to adults and any children living within Stop Domestic Abuse’s dispersed accommodation who have experienced or are at risk of domestic abuse.

Dispersed accommodation is safe, self-contained accommodation with a similar level of specialist domestic abuse support as provided within our refuges but which may be more suitable for victims-survivors who are unable to stay in a refuge with communal spaces, and/or where peer support from other residents may not be appropriate. This may include: women with male children over 16, male victims-survivors, including men with children, LGBTQ+ victims-survivors, older adults, victims-survivors with disabilities, victims-survivors facing multiple disadvantages and victims-survivors with pets

To provide safety planning, support, advice, and assistance all adults, children those living within dispersed accommodation.  

The post-holder will work to empower and support all victims and survivors of domestic abuse to make positive choices.

To participate in the delivery of the on-call out of hours on a rota basis.

What We Offer:

Time off and Flexibility:

- 25 days’ annual leave plus bank holidays (Increasing with service)

- Birthday day off

- Child’s first day of school off

- Option to purchase up to 10 additional days’ leave per year

- Flexible and hybrid working

- Protected time of up to one hour each month

Family-Friendly Benefits:

- Enhanced Maternity, Paternity, Shared Parental and Adoption leave

- IVF Leave

Health and Wellbeing:

- Westfield Health Healthcare Cashback Plan (after probation)

- Westfield Health Personal Health Insurance (after 2 years’ service)

- Employee Assistance Programme

- Eye care vouchers

- Cycle to Work Scheme

About Stop Domestic Abuse:

Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’

We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.

Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.

Our Values:

Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.

About NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.  

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.    

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

About the role

Our Hartlepool Parent Support project is commissioned by Hartlepool Council, to offer infant feeding support across the region in both community and hospital settings and perinatal mental health support throughout the region. Support is delivered by staff and volunteer peer supporters. 

We are seeking a capable Perinatal Mental Health Project Leader who is passionate about supporting parents to lead on this project.  This role is home-based but will include travel across the Hartlepool region (expenses will be reimbursed).

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

•Leading on perinatal peer support across the Town.
•Managing the volunteers
•Having a good working knowledge and understanding of the local demographics in the Hartlepool area and ensuring all services are accessible and inclusive. 
•Engaging with communities through networking with other local organisations.
•The Confidence to network with and occasionally present to local clinical and partner agencies across maternity and mental health sectors to integrate the services into local pathways and build relationships with the profile of the service.

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our commissioners, staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.

It is essential for this post that you undertake the training to become an Parents in Mind Peer Supporter. This requires lived experience. The training can be undertaken within your working hours. 
The role is 25 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This is a home-based role, however travel across Hartlepool will be required.

About you

You will:

•Are you willing to undertake our Peer Supporter training? (Requires lived Experience)
•Can you work at pace and juggle a number of different priorities?
•Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
•Do you want to join an amazing Charity that supports parents across the UK?
•Would you like to be part of an amazing team of passionate staff?
 

Our Benefits – What we offer you  

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suit your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Cycle to work scheme to support sustainable commuting  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card

How to apply

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

If you would like to apply for this position please submit a CV and covering letter, outlining why you are interested in the role and why you think your skills, experiences and competencies are a good fit - in particular focus on the essential criteria. Further details available on our website.

Housing First Support Worker (28 hours per week)

Spitalfields Crypt Trust (SCT) is recruiting a Housing First Support Worker to join our specialist team supporting people who have experienced homelessness and other traumatic events.

In this role, you’ll hold a small caseload (around six residents) and provide tailored, person-centred, trauma-informed support that helps people sustain their tenancies, improve their wellbeing, and work towards recovery on their own terms. You’ll build trusting relationships over time, combining practical housing-related support (such as moving in, budgeting, appointments, maintaining a home and accessing community resources) with strong advocacy to ensure residents can access healthcare, benefits, housing services and specialist support.

You’ll work closely with SCT colleagues and a range of external partners across Tower Hamlets to remove barriers, reduce risk, and prevent eviction. The post includes completing needs and risk assessments, maintaining clear case records (including on In-Form or similar systems), and contributing to reporting and service learning. This is a values-led role for someone who is organised, resilient, and confident working independently with adults facing multiple disadvantage (including addiction, mental ill health, and long-term homelessness).

This is a part-time post (28 hours per week) with a salary up to £32,000 (up to £25,600 pro rata). Enhanced Adult Workforce DBS is required. Benefits include 25 days annual leave (rising to 30) plus bank holidays (pro rata), pension matched up to 5%, BUPA Employee Assistance Programme and wellbeing plan, cycle to work scheme, season ticket loan, and training and development opportunities.

Please see the full Job Description attached.

Vauxhall City Farm is looking for a dynamic Education Officer to support the delivery of our unique range of educational opportunities - from creative, curriculum-linked programmes rooted in animal care, gardening, wellbeing, and sustainability - to drop in community events throughout the year. You will play a vital role in supporting children, young people, and community groups, particularly those facing barriers to acheiving their potential, and be a vital part of the wider Vauxhall City Farm team. This is a rare opportunity to combine meaningful work with professional growth in one of London’s leading city farms. 

We're looking for someone with:

• Experience delivering educational activities/workshops for diverse audiences
• Commitment to education, conservation and the environment
• A practical and enthusiastic approach to learning outside of the classroom
• Excellent verbal and written communication skills
• Excellent organisational and time management skills
• Excellent literacy, numeracy and IT skills
• Knowledge of safeguarding and health safety practices
• Comfortable working with and handling animals
• Willing to undergo an enhanced DBS check

Bedford Foodbank is an independent charity operating as a member of the Trussell Trust network of foodbanks. We employ 2 paid full time and 5 part time staff and are supported by 120 volunteers each week. The mission of Bedford Foodbank is to provide emergency food and support to individuals and families in crisis, ensuring that no one in the community goes hungry. The vision is to be a beacon of hope and support for those facing financial difficulties providing a minimum of 3 days of emergency food and support.

Role Purpose

The Operations Director role is responsible for the effective day-to-day management of the foodbank, ensuring sustainable service delivery while driving income generation and fundraising growth. You will oversee operations, fundraising strategy, partnerships, and compliance, ensuring the charity can meet increasing community need in a financially sustainable way with a passion for tackling poverty.

Key Responsibilities

• Manage all operational aspects of the foodbank, ensuring efficient, safe, and compassionate service delivery.
• Oversee logistics including food sourcing, storage, distribution, and volunteer deployment.
• Deliver a fundraising and grant writing strategy to ensure long-term financial sustainability
• Monitor operational performance and report regularly to the Trustees.
• Managing employees and volunteers to ensure they are supported, motivated, and aligned with the charity’s mission
• Build strong relationships with local authorities, faith groups, businesses, schools, and other charities.
• Represent the foodbank at events, networks, and public forums to raise profile and funds.
• Maintain compliance with all policies and procedures including Health and Safety and Safeguarding

Person Specification

• Demonstrable success in fundraising, income generation and grant writing.
• Passionate about tackling poverty with empathy for people from disadvantaged, marginalised or socially excluded backgrounds
• Understanding and sympathetic approach to clients, volunteers and referral agencies
• Running a small to medium size charity operation.
• Excellent relationship-building and communication skills.
• Commitment to the mission and values of a foodbank.

· Willingness to support and promote the Christian values of Bedford Foodbank

Requirements:

· Right to work in the UK

· Clean UK driving license

· Some evening and weekend work required

Use of AI in applications

We recognise that candidates may choose to use AI tools to support aspects of their application – such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role. 

To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.

Equal employment opportunity

We are committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As Charity Officer, you will directly support our venues based at Mill Green Golf Club, The Arkley 9 Golf Club, and Ansty Golf Club, with a main presence at Mill Green and The Arkley 9.

Key Responsibilities

Programme Delivery:

• Plan, organise, and execute a range of community outreach and charity events, including (but not limited to) Fun, Food, and Golf, Community Cafes and School outreach.
• Collaborate with local schools, charities, and community groups to build strong relationships and drive participation in these programs.
• Ensure the successful delivery of events, including logistics, staffing, equipment, and communication with all relevant stakeholders.
• Work as part of the leadership team at each assigned venue to ensure that charity delivery is an integral part of venue operations.

Partnership Management:

• Build and maintain partnerships with local schools, charities, and other organisations, working to enhance the visibility and impact of Get Golfing’s charity initiatives.
• Identify new opportunities for collaboration with local charities to create synergies and maximise the use of our venue spaces.
• Represent Get Golfing at community events, meetings, and partnerships, ensuring a positive and professional image of the charity.

Funding and Compliance:

• Familiarise with and navigate the local government Holiday Activity and Food (HAF) funding landscape to secure funding for eligible programs where applicable.
• Ensure all programs are compliant with relevant local safeguarding requirements for working with young people and vulnerable adults.
• Assist in preparing reports and documentation for funding applications and compliance checks.

Safeguarding and Wellbeing:

• Adhere to and enforce Get Golfing's safeguarding policies, ensuring that all staff and volunteers are adequately trained and supported.
• Monitor the safety and wellbeing of all participants during events, making sure all appropriate risk assessments and safeguarding protocols are followed.

Community Engagement and Impact:

• Engage with local communities to understand their needs and feedback, ensuring Get Golfing’s programs are accessible, relevant, and impactful.
• Promote Get Golfing’s charitable initiatives through local media, social media, and other communication channels, raising awareness of the charity’s work.
• Collect data and feedback to measure the success and impact of outreach programs, activations and initiatives- assisting with the preparation of reports for key stakeholders.

Administrative and Event Coordination:

• Maintain accurate records of events, funding applications, and partnerships.
• Coordinate with other departments and teams within Get Golfing to ensure effective event delivery and administrative support.
• Manage the budget for each project and event, ensuring cost-effective delivery of services.

Person Specification

Experience

• Experience in community engagement, charity work, event management, or education, particularly in a role involving young people or vulnerable groups.
• Experience working with children and young people in an educational, sporting, or charitable setting.
• Understanding of fundraising strategies and the ability to secure financial support for charitable initiatives.

Knowledge and Skills

• (Desirable) Knowledge of the Holiday Activity and Food (HAF) funding landscape and local government initiatives.
• Familiarity with safeguarding policies and procedures for working with children and vulnerable adults.
• Strong interpersonal skills, with the ability to build relationships with a diverse range of stakeholders including schools, charities, and local authorities.
• Excellent organisational skills, with the ability to plan, coordinate, and deliver multiple events simultaneously.
• Good communication skills, both written and verbal, with the ability to produce reports and promotional content.

Attitude and Approach

• Passionate about sport and its potential to engage and benefit communities.
•  A proactive approach with the ability to work independently and as part of a team.
• A valid DBS check or the willingness to undergo one is required.
• A willingness to undertake the role of Welfare Officer for the purposes of safeguarding (relevant training will be provided).

Registration manager

We are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience.

Position: Registration manager

Hours: Full-time (9am-5pm Monday to Friday)

Location: London / Hybrid and flexible working (once a month in London office)

Salary: £47,608 per annum

Closing date: 30 March 2026

Provisional interview dates: 2 April (online) and 9 April (F2F, London)

About the role

The Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience.

You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. 

About you

Role specific criteria:

• Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting.
• Experience managing or supervising an operational team, including workload planning and performance oversight.
• Strong CRM and digital systems skills, with the ability to improve workflows and maintain high quality data (Salesforce desirable).
• Excellent organisational skills, able to manage multiple processes and deadlines.
• Ability to interpret operational data and produce clear performance reports.
• Experience maintaining accurate member or registrant records, including renewals or revalidation processes.
• Ability to work 9:00–17:00, Monday to Friday.

Desirable criteria:

• Experience within a professional membership, accreditation or regulatory environment.
• Experience improving digital processes or streamlining operational workflows.
• Understanding of membership lifecycles (e.g., admissions, renewals, trainee transitions).
• Experience preparing operational insights or reports for senior stakeholders.

You will work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There will be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

About the organisation

As the leading professional body for psychotherapists and psychotherapeutic counsellors, the organisation represents training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the benefit of the public
• research into psychotherapy and psychotherapeutic counselling methods and to disseminate the results of any such research
• high standards of education, training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public.

Benefits

• 25 days annual leave, plus 8 bank holidays
• extra leave during  December office closure
• generous pension scheme with 8% employer contribution and salary sacrifice option
• occupational sick pay and enhanced maternity leave
• flexible working hours and hybrid working arrangements
• ongoing learning and development opportunities
• employee assistant programme with access to confidential counselling and mental health support
• flu vaccination and eyecare vouchers
• interest-free season ticket loans
• cycle to work scheme. 

Other roles you may have experience of could include; Membership Manager, Membership Services Manager, Registration Lead, Operations Manager, Membership Operations Manager, Customer Operations Manager, CRM Manager, Member Services Lead

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

The Brompton Fountain supports children's heart and lung care at Guys and St Thomas’ NHS Foundation Trust encompassing Royal Brompton, Harefield, St Thomas’, Evelina London Children’s Hospital and their partner hospitals.
Based at Royal Brompton Hospital, we work with teams across all sites to ensure patients and their families receive specialised support and resources (whilst in hospital and at home), regardless of where the child is treated within the Trust
network.

The Family Support Officer plays a vital role in delivering compassionate, practical and emotional support to children, young people and families receiving care under the Guy’s and St Thomas’ NHS Foundation Trust. Working closely with the Hospital Services Manager, the post-holder will help deliver high-quality charitable services, events and projects.

Key objectives of the job 

• Work closely with the Hospital Services Manager to deliver core charity support, including but not limited to researching and distributing essential items, seasonal gifts and treats.

• Assist with the planning, preparation and delivery of events for children and families, varying in scale from one-to-one activities to large events.

• Obtaining and filing photo consent forms for any photography for promotional use.

• Assist with the delivery and development of services specifically for bereaved families, including annual events and support projects. 

• Assist with the upkeep of parent communal areas, including stock levels and general maintenance.

• Order products as directed by Hospital Services Manager

• Accurately recording charitable output, to be used for reporting purposes.

• Arranging travel and accommodation for families as part of our support services.

• Contribute ideas to improve services and identify unmet needs among families.

Communication and representation

• Communication with parents and families during face to face, telephone, email and social media interactions.

• Act in accordance with safeguarding procedures, escalating concerns about the welfare of children or vulnerable adults to the Hospital Services Manager (or charity CEO as required)

• Assist with the creation of regular charity newsletters through copywriting.

• Act as an ambassador for the charity when attending events and activities. 

Additional duties 

• Ensure that up to date written records and activity data are maintained in  accordance with professional and charity standards. 

• Comply with Charity and Trust policies including, but not limited to, current child protection policy and guidance, confidentiality, and health and safety.

• Respect the individuality, values, cultural and religious diversity of patients and their families, and contribute to the provision of a service sensitive to these needs.

• Be vigilant and aware of all stock, merchandise and resources owned by the charity.

• Adhere to policies and guidelines regarding money handling, as set by the CEO (including the use of bank cards/petty cash). 

• Any other duties as may be required by the Hospital Services Manager and CEO within the competencies and scope of the post. 

• Participate in safeguarding training and mandatory Trust/charity training.

• Complete merchandise sales from charity office as and when necessary.

Person specification 

Essential 

• Experience of working or volunteering with children, young people and families.

• Proven ability to deliver high-quality support in a service-driven environment.

• Demonstrates empathy and compassion, with the ability to discuss complex topics such as health issues, additional needs, and bereavement with sensitivity.

• Ability to work effectively with hospital teams and willingness to support colleagues and contribute to a positive team culture.

• Calm under pressure.

• Strong organisational skills. 

• Experience handling sensitive information appropriately.

• Personal drive, energy, integrity, adaptability and responsibility. 

• Good IT skills, including competence in Microsoft Office products. 

• Excellent personal and communication skills, including written and spoken English. 

• Reliable and punctual

• High level of attention to detail.

• Excellent references will be required.

• Enhanced DBS check will be required.

Desirable 

• Experience of working directly with children/families who have additional health needs. 

• Experience of working or volunteering within a hospital. 

• Experience of working within an office/admin setting. 

• Knowledge of the NHS environment.

• Previous charity or third-sector experience.

Action for Conservation is a UK grassroots charity using innovative approaches to inspire and empower young people from diverse backgrounds, between the ages of 12 and 24, to become the next generation of environmental leaders. In 2019, we launched our flagship Penpont Project on a 2,000-acre estate in Bannau Brycheiniog (Brecon Beacons), Wales. The Penpont Project is the largest intergenerational nature restoration project of its kind in the world, aiming to demonstrate how youth leadership and ambition can advance nature’s recovery at a time of acute ecological crisis.

We are currently looking for a Community Tree Nursery Coordinator to join the Penpont Project and run our Community Tree Nursery, growing trees from native tree species, including trees of conservation and heritage value, through collaborative learning and community-building activities. The focus of the role is as much on intergenerational learning and community engagement as it is on the processes of tree rearing and producing trees for planting out across the landscape. This is a brilliant opportunity for someone with good knowledge of tree planting, growth and care, and a passion for working with young people and communities. Please be aware that this is a physically active role, and you should be willing to work outdoors most of the time.

Applications close on Sunday, 22 March at midnight.

Key terms

Start date: mid/late April 2026 or sooner, if possible
Contract type: Part-time, fixed-term until 31 December 2027, with possibility to extend subject to funding
Starting salary: £29,105 - £30,344 FTE (pro-rata) depending on experience
Hours of work: 14-21 hours / 2-3 days per week to be agreed with the successful candidate. This role requires evening and weekend work, with the possibility of supporting overnight visits. Time off in lieu (TOIL) can be taken for overtime worked.
Location: Penpont, Brecon (we offer hybrid working whenever possible)

What you will do

• Look after the day-to-day running and maintenance of the Tree Nursery together with our partners.
• Grow native tree species to use as stock for tree planting at Penpont, with types and quantities of trees to be determined based on project needs and what we can hope to achieve through volunteer action and educational events.
• Engage young people and the local community around Penpont with the Tree Nursery through a variety of events and activities, supporting them to grow their skills, knowledge and confidence related to trees, and ensure there is a solid volunteer base to support the nursery’s operation.
• Be responsible for the general coordination of Tree Nursery events and manage all relevant administration and logistics.
• Support monitoring, evaluation and learning (MEL) activities as relevant to your role to understand the impact of our work and facilitate learnings.

What we are looking for

• Experience of working with young people, ideally aged 12-18 and community volunteers and proven ability to engage, motivate and support people from diverse backgrounds and age groups
• Good horticultural knowledge, from selecting seeds to growing and nurturing tree stock, including traditional growing techniques; knowledge related to woodlands and forest ecosystems is desirable
• Experience of organising and running events and activities from start to finish, including liaising with stakeholders, managing logistics, health and safety and safeguarding
• Proven ability to facilitate stimulating, interactive and inclusive youth/community group sessions, especially practical activities in an outdoor setting
• Excellent communication, interpersonal and teamwork skills and ability to build and maintain positive relationships with colleagues, partners, young people and other stakeholders
• Excellent organisational and time management skills and ability to prioritise effectively to meet deadlines
• A proactive and self-reliant approach to work, ability to work independently, problem-solve and take initiative to achieve results
• Good IT skills, including using Google Workspace applications (e.g. Gmail, Docs, Sheets, etc.) or similar
• Physical ability to meet the demands of the role as well as willingness to work outdoors in all seasons/weathers and to work outside of usual office hours
• Fluency in Welsh is desirable

Why work with us?

You’ll be joining a dynamic, mission-driven team who truly love what they do. Some of the benefits we offer include:

• A 9-day working fortnight with every other Friday off, or a proportionate amount of time off for part-time staff
• 25 days of annual leave plus bank holidays, plus one additional day for each year served up to a maximum of 30 days
• Up to 5 days of professional development leave and up to 2 paid volunteer days each year
• A workplace pension with 4% employer contributions
• Access to flexible working to help you maintain a healthy work-life balance
• Regular team and organisational away days in the great outdoors
• A robust training package and a bespoke professional development plan

Please read the Recruitment Pack for this role for full details, including the complete job description and guidance on the application process. 

If you would like further information, support with access requirements, such as an adjustment to the application or interview process, or an informal chat, please get in touch.

Guaranteed Interview Scheme

Diversity is one of our core values as an organisation and we are committed to creating an inclusive working environment where diversity is valued and there is equality of opportunity. We also recognise that the climate and ecological crisis disproportionately impacts minority and/or marginalised communities – yet these voices are largely underrepresented in the sector. We strongly encourage people from demographics that are currently underrepresented in the environmental movement to apply, particularly those from ethnic minority backgrounds or living with a disability or long-term health conditions. We will offer an interview to any candidates from ethnic minority backgrounds or living with a disability who opt into our Guaranteed Interview Scheme when applying and who meet the essential criteria for this role.

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Amdanon ni

Elusen llawr gwlad yng ngwledydd Prydain yw Gweithredu dros Gadwraeth, sy’n defnyddio dulliau arloesol i ysbrydoli ac i rymuso pobl ifanc o gefndiroedd amrywiol, rhwng 12 a 24 oed, i fod y genhedlaeth nesaf o arweinwyr amgylcheddol.

Ynglŷn â’r swydd

Dyma gyfle cyffrous i rywun sydd â gwybodaeth arddwriaethol ac angerdd am weithio gyda phobl ifanc a chymunedau i ymuno â’n prosiect blaenllaw ar adfer byd natur ym Mhenpont, a chyfrannu at ddatblygiad a llwyddiant ein Meithrinfa Goed Gymunedol newydd, gan wella’r canlyniadau i bobl ifanc a’r amgylchedd.

Yn y swydd hon, byddwch yn ymgymryd â rôl bwysig yn cyd-reoli Meithrinfa Goed Penpont, gan helpu i'w sefydlu fel canolfan fywiog ar gyfer byd natur a chysylltiad cymdeithasol yn y gymuned leol, ac fel ffynhonnell coed o ansawdd uchel o rywogaethau coed brodorol, gan gynnwys coed o werth treftadol a chadwrol, ar gyfer Prosiect Penpont.

Swydd: Cydlynydd Meithrinfa Goed Gymunedol Penpont
Dyddiad cychwyn: canol/diwedd mis Ebrill 2026 neu'n gynt, os yn bosibl
Math o gontract: Rhan-amser, tymor penodol tan 31 Rhagfyr 2027, gyda'r posibilrwydd o ymestyn yn amodol ar gyllid
Cyfnod prawf: Tri mis
Cyflog cychwynnol: £29,105 - £30,344 CALl (pro rata) yn dibynnu ar brofiad
Oriau gwaith: 14-21 awr / 2-3 diwrnod yr wythnos i'w gytuno gyda'r ymgeisydd llwyddiannus. Mae'r swydd hon yn gofyn am waith gyda'r nos ac ar benwythnosau, gyda phosibilrwydd o gefnogi ymweliadau dros nos. Gellir cymryd amser o’r gwaith yn lle tâl (TOIL) am weithio goramser.
Lleoliad: Penpont, Aberhonddu
Teithio: Teithio achlysurol yn yr ardal leol ac yn genedlaethol ar gyfer digwyddiadau a chyfarfodydd

Cyfrifoldebau allweddol

• Rhannu cyfrifoldeb am redeg a chynnal y Feithrinfa Goed o ddydd i ddydd ar y cyd â'n partneriaid.
• Tyfu rhywogaethau coed brodorol i'w defnyddio fel stoc ar gyfer plannu coed ym Mhenpont, gyda mathau a meintiau'r coed i'w pennu ar y cyd â Rheolwr Prosiect Penpont a’r Arweinydd Technegol, yn seiliedig ar anghenion y prosiect a'r hyn y gallwn obeithio ei gyflawni trwy weithredu gwirfoddol a digwyddiadau addysgol.
• Dod â phobl ifanc a'r gymuned leol yn rhan o waith Penpont gyda'r Feithrinfa Goed drwy amrywiaeth o ddigwyddiadau a gweithgareddau, gan eu cefnogi i ddatblygu eu sgiliau, eu gwybodaeth a'u hyder o ran coed, a sicrhau bod sylfaen gadarn o wirfoddolwyr i gefnogi gweithrediad y feithrinfa.
• Bod yn gyfrifol am y gwaith cyffredinol o gydlynu digwyddiadau’r Feithrinfa Goed a rheoli'r holl waith gweinyddol a logisteg perthnasol.
• Cefnogi gweithgareddau monitro, gwerthuso a dysgu ym Mhenpont yn ôl yr angen i'ch swydd er mwyn deall effaith y prosiect a dysgu gwersi.

Pam gweithio gyda ni?

Ymhlith manteision gweithio yn Gweithredu dros Gadwraeth mae:

• 9 diwrnod gwaith bob pythefnos, gyda phob yn ail ddydd Gwener i ffwrdd, neu swm cymesur o amser i ffwrdd i staff rhan-amser
• 25 diwrnod o wyliau blynyddol ynghyd â gwyliau cyhoeddus, yn ogystal ag un diwrnod ychwanegol am bob blwyddyn a wasanaethir hyd at uchafswm o 30 diwrnod
• Hyd at 5 diwrnod o absenoldeb ar gyfer datblygiad proffesiynol a hyd at 2 ddiwrnod â thâl i wirfoddoli bob blwyddyn
• Pensiwn gweithle gyda chyfraniadau cyflogwr o 4%
• Mynediad at weithio hyblyg i'ch helpu i gynnal cydbwysedd iach rhwng bywyd a gwaith
• Diwrnodau i ffwrdd rheolaidd yn yr awyr agored gyda’r tîm a’r sefydliad 
• Pecyn hyfforddi cadarn a chynllun datblygu pwrpasol, wedi'u cyd-ddatblygu gyda'ch rheolwr llinell, i gefnogi eich cynnydd a'ch amcanion gyrfa

Ein hymrwymiad i amrywiaeth

Mae amrywiaeth yn un o'n gwerthoedd craidd fel sefydliad ac rydyn ni wedi ymrwymo i greu amgylchedd gwaith cynhwysol lle mae amrywiaeth yn cael ei gwerthfawrogi a lle mae cyfle cyfartal. Rydyn ni hefyd yn cydnabod bod yr argyfwng hinsawdd ac ecolegol yn effeithio'n anghymesur ar gymunedau lleiafrifol a/neu sydd wedi’u hymyleiddio – ond mae'r lleisiau hyn wedi'u tangynrychioli'n sylweddol yn y sector.

Ar hyn o bryd, y sector amgylcheddol yw'r sector lleiaf amrywiol ond un yn y Deyrnas Unedig, gyda dim ond 4.8% o weithwyr o gefndiroedd ethnig leiafrifol. Os yw'r mudiad amgylcheddol am lwyddo i greu dyfodol mwy gwyrdd sy'n cefnogi’r gymdeithas gyfan, mae angen lleisiau amrywiol wrth wraidd ein rhaglenni. Rydyn ni felly’n annog pobl o ddemograffeg sydd heb gynrychiolaeth ddigonol ar hyn o bryd yn y mudiad amgylcheddol i ymgeisio.

Cynlluniau Cyfweliad Gwarantedig

Rydyn ni’n annog ceisiadau yn arbennig gan bobl o gefndiroedd ethnig leiafrifol neu sy'n byw ag anabledd neu gyflyrau iechyd hirdymor. Byddwn yn cynnig cyfweliad i unrhyw ymgeiswyr o gefndiroedd ethnig leiafrifol neu sy'n byw gydag anabledd sy'n dewis ymuno â'n Cynllun Cyfweliad Gwarantedig wrth wneud cais ac sy'n bodloni'r meini prawf hanfodol ar gyfer y swydd hon.

Y dyddiad cau ar gyfer gwneud cais yw nos Sul 22 Mawrth 2026 am hanner nos. 

Os hoffech ragor o wybodaeth, cymorth gyda gofynion hygyrchedd, fel addasiad i'r broses ymgeisio neu gyfweld, neu sgwrs anffurfiol, cysylltwch â ni drwy e-bost.

The role will include overseeing and managing a fiscal year calendar and day-to-day operations, developing, and delivering events to a high standard and representing the organisation to stakeholders.

As BCA events are the front facing part of the charity it is important that all activities include the community at large and that the role of BCA is prominently understood.

Role Purpose

To create a series of front facing events that engage our residents and local businesses at all levels and across the neighbourhood whilst profiling BCA as the central hub of the community in Barnes and Mortlake

Key Responsibilities:

• Operations Management

• Oversee the BCA’s yearly Events Calendar as well as the day-to-day operation and delivery of all BCA events, ensuring efficiency, compliance, and adherence to policies and procedures.

• Secure funding for all key events from suitable sponsors

• Manage budgeting, financial reporting, and resource allocation.

• Source, curate and liaise with exhibitors

• Generate a programme of external entertainment or Barnes Fair and Christmas Festival

• Liaise with Richmond Council and prepare necessary site plans and documentation

• Source and manage external contractors as required including but not limited to; Marquees, Staging, Security, PA systems, Generators and Battery Packs, Public Lavatories, First Aid and Ambulance Services, Rubbish Collection, Fun Fair equipment

• Participate in the recruitment and management of volunteers

• Oversee design and source of BCA merchandise

• Organise promotional banners and fliers

• Oversee PR and Social Media activity

• Organise BCA stands at all events

• Ensure robust data protection, safeguarding, and health and safety policies are maintained and followed by Staff, Trustees and Volunteers.

• Assist and help team members if and as required

Administration

• Ensure compliance with legal and regulatory requirements, including reporting to relevant authorities and stakeholders.

• Organise regular planning meetings with the Events Committee and prepare minutes

• Prepare comprehensive board pack reports for quarterly trustee board meetings.

Qualifications:

• Proven experience as an Events Organiser with demonstrable ability to deliver high impact events

• Excellent communication, interpersonal, and organisational skills including financial controls.

• Ability to work on own initiative

• Strong IT skills including Microsoft Office.

Role purpose

You are responsible for planning, delivering and evaluating the Sector Connected Leaders Programme which is a new scheme and in a pilot stage. The role combines project management, stakeholder coordination and delivery of high-quality events and learning activity across the UK nuclear sector. You hold day-to-day accountability for delivery, budget control and reporting.

Job Description and Job Specification

Job title: Project and Events Lead, Sector Connected Leaders Programme
Contract: Fixed term, 12 months, with the possibility of extension or transition to a permanent role, subject to funding and performance
Working pattern: 0.5 FTE, 17.5 hours a week. Flexibility on the working days / hours
Salary: £15,000 - £17,000 per annum (0.5 FTE, £30,000 - £34,000 FTE equivalent)
Annual leave entitlement: 25 days plus bank holidays, pro rata.  At 0.5 FTE this equates to 12.5 days annual leave plus bank holidays, calculated on a pro rata basis in line with NI policy.
Location: Wholly remote, UK based, with regular travel
Reporting to: CEO

Key Tasks

Programme and project delivery

• Plan and manage the end-to-end delivery of the 12-month pilot programme.
• Develop and maintain a delivery plan, milestones, risks and mitigations.
• Manage delivery within the approved budget.

Events and learning delivery

• Design and deliver a structured programme of in person events, webinars, workshops and site visits.
• Coordinate venues, logistics, suppliers and facilitators.

Stakeholder management

• Act as the primary liaison with the organisations from whom scheme participants will be recruited, including both Government departments and nuclear industry.
• Build effective relationships with sponsors, facilitators and participating organisations.
• Support organisations to endorse and release participants.

Participant management and communications

• Manage participant recruitment, onboarding and ongoing communications.
• Ensure a high-quality participant experience throughout the programme.
• Promote the programme through NI communications, events and conferences.

Monitoring, evaluation and reporting

• Define and track KPIs including participation, satisfaction, diversity and outcomes.
• Produce progress updates and a final evaluation report for NI leadership and the Board.
• Capture learning to inform a sustainable Year 2 delivery model.

Governance and representation

• Support steering group meetings and prepare clear papers and updates.
• Represent NI and the programme at sector events when required.
• Ensure alignment with NI membership, CPD and nuclear professionalism standards.

Person specification

Essential experience

• Proven experience in project or programme management.
• Experience delivering events, both in person and virtual.
• Experience managing budgets, suppliers and delivery schedules.
• Experience working with multiple stakeholders across organisations.
• Experience supporting learning, development or leadership programmes.

Essential skills and knowledge

• Strong organisational skills and attention to detail.
• Clear and confident written and verbal communication skills.
• Ability to manage competing priorities in a small team environment.
• Practical understanding of adult learning or blended learning delivery.
• Ability to work effectively in a pilot or evolving programme.

Essential behaviours

• Takes ownership and accountability for delivery.
• Works collaboratively across industry and government.
• Demonstrates an inclusive approach to working.
• Comfortable engaging senior stakeholders with credibility.

Desirable experience

• Experience of working with event management systems and applications.
• Experience working in or with the nuclear, energy, engineering or infrastructure sectors.
• Knowledge of professional bodies, CPD frameworks or membership models.
• Experience commissioning or coordinating external facilitators or coaches.

Working requirements

• Ability to travel within the UK for a few events and site visits as required.
• Availability to work three days per week over a 12-month fixed term.

Flexibility and accessibility

We offer flexible hours and remote working options to accommodate individual needs. This role is wholly remote and can be carried out anywhere in the UK, with monthly travel to London for team meetings.

Support is available for remote workers who require specific adjustments, including ergonomic equipment or assistive technologies.

Commitment to inclusion

We are committed to creating an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from groups underrepresented in the nuclear sector.

Our recruitment process is fair and accessible. Reasonable adjustments are available at any stage. If you require adjustments, please contact us so we can support you.

The Nuclear Institute is an equal opportunities employer and is committed to providing positive and supportive working conditions.

Informal discussion

For an informal and confidential discussion about the role, please contact:
Robert Gofton, CEO