Advert programme manager jobs

Resettlement & Activity Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Resettlement and Activities Worker

Location: Bedford, Please note that this service does not have complete step free access

Salary: £26,000 (full time equivalent)

Shift Pattern: 30 hours per week Monday to Sunday with shift patterns confirmed at the next stage. You may be required to work flexibly dependent on service and resident requirements.

About the Role

We have an exciting opportunity for a Resettlement & Activities Coordinator to join our brand new service which is due to go live April 2026! This is an 11 bed, community based mental health service, offering short stay, trauma informed support. You will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. You will play a major part in ensuring a safe, stable and secure accommodation setting which provides the right support to resident needs. 

You will lead on delivering high quality activities and programmes which work to support individual need, whilst providing practical support to residents who require help with finding and sustaining suitable accommodation and engaging with community based services such as councils, training providers, and local authorities. The purpose of the role is to create a sense of belonging and independence through activities and support planning. No two days are the same, making this an ideal role for someone who enjoys variety and meaningful work in a supportive team environment. 

Some Key Responsibilities Include:

• Planning and coordinating individual and group activities and sessions such as days out and visits, awareness days/weeks/months campaigns, cultural celebrations and other meaningful events.
• Delivering programmes that support residents’ goals, personal development, and reintegration.
• Developing and managing calendars of activities, events, and awareness campaigns to promote social skills, community engagement, and meaningful participation.
• Collecting information about activities and resident feedback and using this for continuous improvement.
• Running clinics, projects, and sessions, providing guidance, life skills support, and advice to residents as needed.
• Building good relationships with partners and stakeholders, identifying new opportunities and creating an accessible partner resource catalogue.
• Identify risks, safeguarding residents and take appropriate action. Maintain accurate records, reports, and administrative tasks.

About You

We are looking for someone who has a passion to support vulnerable people in making a change, supporting their rehabilitation and engaging activities, providing opportunities for them to make positive change to their lives. You will have a general understanding of mental health needs of people form different backgrounds. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

We are looking for:

• Experience in coordinating and/or delivering activities and programmes with people from various backgrounds
• Ability to provide advice, support and guidance to a team and residents on various areas, particularly around resettlements
• Ability to work creatively and encourage creativity in others
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Chef & Nutrition Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Chef & Nutrition Coach

Location: Bedford, This service does not have full step free access. 

Salary: £26,000 (full time equivalent) 

Shift Pattern: 22.5 hours per week, Monday to Sunday Shifts flexible around meal preparation 5 days per week including weekends. Hours may vary dependent on service and resident requirements.

About the Role

We have an exciting opportunity for a Chef & Nutrition Coach to join our brand new service opening in April 2026! As a Chef & Nutrition Coach in the service, you will improve their dietary habits, optimise health, personalised as well as creating meals for our diverse and marginalised residents as they seek recovery.  You will need to understand ordering and budgeting as well as a strong understanding of food safety.  A solid understanding of meal planning, dietary needs, and allergy control is essential, but your most important quality will be that you are a people person who is willing to engage with our residents as you tailor healthy and delicious meals to satisfy their needs and wants.

This service is an 11 bed, community based mental health crisis and step down service offering short stay, trauma informed support. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. 

Key Responsibilities Include:

• Planning, preparing and cooking food then serving this to residents.
• Plan and deliver purposeful workshops and activities for residents to participate in to develop life skills.
• Plan and prepare food for cooking on days when off duty.
• Ensure the kitchen is kept equipped with food supplies, equipment and tools.
• Maintain the kitchen and communal areas to ensure they are always kept clean and tidy.
• Ensure food and beverages are readily available for residents.
• Take ownership of self-development to stay aligned with industry and role specific requirements within the role.
• Budget Management: Work within the provided budget to ensure cost effectiveness.

About You

We are looking for someone who has a passion for cooking, food and nutrition, partnered with a desire to make a real difference to people's lives. We're looking for someone with a hands on approach to their work, able to take ownership and use your own initiative to solve challenges and support residents with understanding the importance of nutrition and diet in their daily lives. You will understand the marginalisation that people with multiple, complex needs face within society, and be driven to help our residents to overcome personal barriers.

What we are looking for:

• Someone who can plan and cook healthy, tasty and tailored food
• A good understanding of food costs and basic budgeting
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• A good understanding of Food Safety and Health and Safety Regulations
• Someone who can share and teach basic cooking skills to interested residents
• Experience of working with people of complex backgrounds, ideally those who have faced challenges with their mental health

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time Equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Concierge

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Concierge

Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Friday on a rota between 13:00 - 21:00 . You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays. 

About the Role

We are seeking a compassionate and dedicated Concierge to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds.  You’ll help create a safe, welcoming and well run environment, offering reassurance and practical support to residents when they need it most. This role is key to keeping our building, residents and service secure and responsive. You’ll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the team. You’ll also help maintain a clean and safe environment.

Some Key Responsibilities Include:

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
• Maintaining professionalism and kindness with residents and visitors, attending to calls, managing deliveries and ensuring great communication with the team in line with policies and procedures.
• Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers.
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Remain alert and monitor CCTV throughout the shift.
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
• Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service.
• Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks.

About You

We’re looking for someone who understands the importance of compassion, routine and safety who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:

• Understanding and/or experience to provide high quality, person centred support
• Ability to work independently and taking responsibility for the service
• You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• You have the ability to stay calm and supportive in a fast paced and constantly changing environment
• Ability to take a compassionate, non judgmental approach when helping others
• You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Salary: £26,227.50 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Wimbledon Shelter shop

Contract: Fixed term contract ending May 2026

Hours: Part time, 22.5 per week

Closing date: Sunday the 8th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Wimbledon shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Here at the Royal British Legion, we are currently embarking on an exciting phase of transformation. As part of our newly formed Data, Technology and Transformation Directorate, we are seeking Director: Change and Transformation to join our team and be the strategic lead for organisational change.

Reporting to our Executive Director: Data, Technology and Transformation, you will join an existing senior leadership team to focus on shaping, mobilising and delivering a portfolio of transformation programmes and projects that enable us to achieve RBLs new objectives and to shape the long term change agenda and strategy.

You will lead a high performing team within Change and Transformation including delivery leads, programme managers, project managers and specialist PMO and Change professionals. Key areas of responsibility will include:

- Strategic Leadership: Develop and maintain our change and transformation roadmap and plans, ensuring there is measurable impact, while acting as a trusted advisor to the Executive Board
- Portfolio Management: Engage with our senior leadership community to identify change demands and priorities to ensure a well-integrated and aligned portfolio is developed and maintained
- Delivery and Enablement: Drive the delivery of the change and transformation portfolio, ensuring robust and stretching delivery plans are in place, optimising delivery performance based on insight, best practice and allocation of required resources
- Stakeholder Engagement: Build strong relationships across senior leadership, functional teams, and external partners, leveraging these relationships to enable successful delivery of outcomes
- Resource and Budget Oversight: Lead and ensure delivery of options appraisals and develop clear cases for transformation, designing projects and programmes that are credible with respect to costs, benefits, resourcing, timescales, governance, risk management and organisational capacity
- Change and Transformation Function Management: Lead and develop a high-performing team to include; delivery leads, programme managers, project managers and specialist roles (e.g., PMO, Impact & Evaluation, Change Communications)

Your experience in senior leadership role(s) and your understanding of change models and large scale transformation across people, process, technology and data within an organisation of similar size and complexity will be key to success. You will bring excellent leadership and team management skills, with the ability to inspire and motivate deliver focussed teams of professionals. Previous experience of working in a large charity or social business would be advantageous.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Should you wish to explore a remote working contract (which will not include additional London Supplement to salary) with some travel required, this can be discussed at interview stage.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates:        First Stage (virtual):17th and 18th February 2026
                                    Second Stage (in person at RBL Haig House office): date/s TBC

Please note that for candidates moving to second stage interview, there will be a Psychometric assessment to be completed virtually between first and second stage.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

The Head of HR at the Donmar Warehouse will partner with stakeholders across the organisation to support an excellent standard of staff management, welfare and engagement. Using proven skills and experience in HR generalism, recruitment and organisation design, the role will support the overarching strategy of the Donmar with a fit for purpose HR business plan and manage the full employee lifecycle.

The role will deliver on all aspects of HR operations, using a blended approach of staff welfare and culture with compliance and due diligence to keep our people and our organisation safe and thriving. The standalone role encompasses the full lifecycle of HR activity which includes business partner and business planning, through to administration and support of relevant workflows. The post works closely with the Head of Inclusion and Skills to ensure our training programmes are relevant, effective and embedded.

Terms: 30 hours worked across 4 out of 5 weekdays per week

Salary: £55,000 37.5 FTE (this would be pro rata for 30 hours a week)

Applications Currently Scheduled to Close at 10am on Monday 9 February

Round One Interviews: Monday 16 February and Tuesday 17 February

Round Two Interviews: Tuesday 24 February

Ideal start date: end of March/early April (please contact us if you have any questions about this)

We would ideally like a candidate who can start in post at the end of March/early April. We will consider applicants who are available for a staggered start or significant handover if not available at this exact time.

We reserve the right to close the advert early if we receive enough suitable candidates to shortlist and may recruit on a rolling basis.

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Support Mentor (FTC)

Location: Luton. Unfortunately, this service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00  You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

About the Role

We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures. 

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals

 Responsibilities include:

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 12th February 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey
• Represent Keychange externally and explore opportunities for future service growth

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For

You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

What We Offer

• Salary of £37,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centered, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Deadline for submitting your application: 12 February 2026
• First screening interviews, remotely: 16 February 2026
• Full interviews in person in central London: 23 February 2026
• Start date: ASAP with consideration given to notice periods

Make a meaningful impact through people focused change and engagement.

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Are you passionate about creating exceptional workplace and volunteer experiences? Do you have the expertise to guide organisations through change with empathy, clarity and connection? Are you available to start immediately? If so, we’d love to hear from you.

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We’re looking for a Senior Engagement & Change Officer to help bring Samaritans’ internal engagement plan to life, supporting how we communicate, engage and inspire our staff and volunteers across the UK and Ireland. You’ll play a vital role in shaping our internal culture and driving positive, inclusive change across the organisation.

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Working alongside key stakeholders, including senior staff and volunteer leaders, you'll be responsible for developing and delivering impactful internal communication plans to support key projects and campaigns, helping us explain changes, showcase achievements, share stories and save lives.

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Contract

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• 12 month fixed term contract
• £40,000 to £42,000 per annum depending on experience plus benefits
• Full time (35 hours per week)
• Hybrid working - linked to our Ewell (Surrey) office with home and office working
• Office based working encouraged as a minimum of 2 days per month
• We are passionate about flexible working, please talk to us about your preferences.
• Due to the urgency of this role, we are ideally looking for someone to join us as soon as possible. We are unable to consider individuals with more than a one month notice period.

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What you’ll do 

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• Lead change engagement - Provide expert change management support for key cross-organisational projects, ensuring our people feel heard, informed and involved.
• Engage and connect - Support the delivery of our internal engagement plan, ensuring volunteers and staff across all locations are kept engaged and connected.
• Listen and act – Help manage our biennial engagement surveys, delve into the results, and project manage the follow-up actions that truly make a difference
• Create compelling communications - Write and coordinate thoughtful, clear and inclusive internal communications that support key changes and build trust.
• Build capability - Support colleagues in developing their own communication and engagement skills, helping us embed good practice across teams.
• Champion collaboration - Work closely with senior leaders, teams, and volunteers, including the Executive Leadership Team and Board members—to keep engagement aligned with our values.

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What you’ll bring

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• Experience managing change and engagement projects, ideally across complex organisations.
• Strong stakeholder management skills, with the confidence to work with senior staff and volunteers.
• A genuine commitment to positive staff and volunteer experience, diversity and inclusion.
• Excellent written and verbal communication skills, able to adapt tone and style.
• Comfortable managing multiple projects in a fast-paced environment.
• A proactive, well-organised and solutions-focused approach.
• Experience working in a charity or not-for-profit setting, and/or with volunteers, would be beneficial.

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Full Job Description and Person Specification below

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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Please note that we are seeking candidates who are available to start immediately.

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We’re moving faster than usual for this role because it’s critical to our current work. While this isn’t our usual approach, on this occasion we may need to interview candidates ahead of the closing date.

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We value your time and interest in our cause and in this case, we recommend only applying if you are able to start quickly and are also available to attend virtual interviews in the weeks either leading up to or immediately after the closing date for applications.

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If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV and covering letter.

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Applications will close at midnight on Tuesday 10 February 2026, with video interviews expected to take place 12 February – or earlier, if suitable applications are received before the closing date.

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We kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers. Your written and verbal communication skills need to be of a high standard for this role and we want to see your style and personality really shine through in your responses. While it’s important that your application stands out from the crowd, we also want it to showcase you and your strengths – not that of a chatbot!

Location: Fraserburgh Shelter Shop

Salary: £26,227.50 per annum, pro-rated

Contract: Permanent

Hours: Part time, 7 hours per week

Closing date: Sunday the 8th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Fraserburgh shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home.

We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking to appoint an Events fundraiser to join our Challenge and Virtual Events Team as our Events Fundraising Officer. 

Our Challenge Events programme is well established at Barnardo's and offers running, trekking and cycling events. We are looking for someone with a passion for events and a thirst for learning to help us deliver our third-party events calendar, including the Great North Run, Cardiff Half Marathon and London Landmarks. You will also help to shape our corporate challenge event programme and bespoke and owned portfolio of partnered events. 

The successful candidate will: 

• Have experience in marketing and recruiting fundraisers. 
• Be passionate about delivering high-level stewardship to event participants. 
• Have strong project management skills to aid event delivery. 
• Have experience in managing multiple activities and deadlines, and working to agreed targets. 
• Have the ability to build strong internal and external relationships to achieve mutual goals. 

It is an exciting time for the Challenge and Virtual Events team at Barnardo's following growth across our third-party Challenge Events, the innovation and development of new partnerships and bespoke events. As a directorate, we are audience-led making sure insight guides our decisions and activity over the coming years. So, if you've got a passion for Events fundraising, innovation and delivering outstanding stewardship - we would love to hear from you! 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

The Woodland Trust is looking for a Business Applications Analyst to help us ensure optimal performance, continuous improvements, system administration and integration of organisations business applications with a strong focus on CRM (MS Dynamics 365).

The Role: 
•    You’ll manage system configurations and customisations to ensure secure and efficient application use.
•    You’ll provide first and second-level support to end users resolving application-related issues and deliver documentation to enhance user understanding and define clear administrative processes.
•    You’ll maintain the ticketing system to manage and track user support requests.
•    You’ll oversee the integration of various applications to ensure seamless data flow and process automation by resolving related issues.
•    You’ll perform regular audits, updates and run technical routines (SQL scripts) and monitor applications to maintain and optimise system performance.
•    You’ll identify areas for system enhancements and collaborate with stakeholders to implement changes.
•    You’ll work closely with the Business Applications Manager, vendors and internal IT teams to ensure effective application support and maintenance.
•    You’ll generate reports and insights from business application to support decision making and strategic planning.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience supporting and optimising business applications and integrations within a complex organisational environment.
•    Experience providing first and second-level user support including troubleshooting application issues and delivering training.
•    Understanding of best practices in application monitoring and technical management
•    Experience working with Microsoft Dynamics 365, Power Apps, Power Automation and other tools within the Microsoft Power Platform.
•    Knowledge of how to leverage strong verbal, visual and written communication. With the ability to collaborate and communicate effectively with vendors and internal and external stakeholders.
•    Qualified in SQL and data analysis.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

1st stage telephone screening calls will take place on 3rd March 2026.

2nd stage interviews will be held via Microsoft Teams on 12th March 2026

Location: Dundee Shelter Shop

Salary: £26,227.50 per annum, pro-rated

Contract: Permanent

Hours: Part time, 7 hours per week

Closing date: Sunday the 8th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Dundee shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home.

We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Samaritans we rely on supporter donations to save lives.​

We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.

In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.

If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.

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Contract terms:

£28,000 - £30,000 per annum plus benefits

Full Time

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

Engage with supporters by answering their enquiries

Thank supporters for their donations

Process all donations received by post, phone and BACS

Identify and implement opportunities to build supporter engagement

Record and report on positive and negative supporter feedback

Maintain accurate supporter records

Welcome and steward new supporter enquiries​

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What you’ll bring

Strong customer service experience and mindset

Great communication skills, including telephone, e-mail and letter writing

Ability to manage a varied workload

Experience analysing information to make objective decisions

Confidence in negotiating and influencing

Great time management​

Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)

Experience working with a CRM database (desirable)

Knowledge of card payments and Direct Debit processes (desirable)​

Full Job Description and Person Specification here

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

​

Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

​

​Applications close: 17th February 2026 at 09:00am

Interviews: w/c 23rd February 2026