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Top job
Social Interest Group, London (On-site)
£34,000 per year
Posted 6 days ago
Top job
Hope into Action UK, Peterborough (Hybrid)
£40,229 - £43,447 per year
A key role for an experienced finance professional at Hope into Action. Be part of our team helping churches provide homes for those in need
Posted 2 days ago
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Crimestoppers, Greater London (On-site)
£35,000 - £40,000 per year DOE
Join an innovative Business Development team and drive impact across the justice sector.
Posted 1 day ago
Top job
The Children's Trust, KT20, Tadworth (Hybrid)
£24,570 per annum, £14,742 pro rata
An exciting opportunity has arisen for a Supporter Care Assistant to join the Fundraising Team.
Posted 5 days ago Apply Now
Top job
Social Interest Group, Luton, Luton (On-site)
£24,500 per year
Posted 6 days ago
Harris Hill Charity Recruitment Specialists, Wellington (Hybrid)
£38k - 43k per year
Posted 2 days ago Apply Now
Closing in 4 days
SOS Children's Villages UK, Cambridge (Hybrid)
£27,100 per year
Are you great with people and processes? Join us as Supporter Care Officer to deliver exceptional donor care and drive meaningful impact!
Posted 1 week ago Apply Now
Harris Hill Charity Recruitment Specialists, Wellington (Hybrid)
£38k - 43k per year
Posted 2 days ago Apply Now
Compassion in Dying, London (Hybrid)
£39,943 - £47,169 per year pro rata
Posted 2 days ago
Halton Haven Hospice, Runcorn, Halton (On-site)
£21 per hour
Posted 1 day ago Apply Now
Closing in 2 days
Peabody, Braintree, Essex (On-site)
£24,863 per year
As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.
Posted 3 days ago
Closing in 3 days
Macular Society, Andover, Hampshire (On-site)
£16,686 actually salary (£27,810 FTE)
Posted 1 week ago Apply Now
Carers First, Multiple Locations (Hybrid)
£33,330 - £38,500 per year
Posted 2 days ago
Page 3 of 56
Fire Fighters Charity
United Kingdom, United Kingdom (On-site)
£28369 per annum
Full-time
Job description

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

 

Posted on: 23 January 2026
Closing date: 22 February 2026 at 23:59
Job ref: Ref-29110
Tags: Fundraising