Client support advisor jobs in Birmingham

About the role

Research has shown that there is significant potential for new and existing wealth holders to use their resources to fund climate action, and demand for trusted advisors to accelerate both the pace and efficacy of philanthropy. The Impatience Earth team has a track record of delivering quality philanthropy advisory for climate action, and with a growing team we have the capacity to take on new clients.

As the Philanthropy Catalyst Lead, you will be instrumental in building a strong pipeline of clients who would benefit from our climate advisory services. You are someone who is comfortable connecting with and engaging wealth holders, such as high-net worth individuals, family foundations and corporate foundations that have the potential to commit substantial resources (£200k+ year) to climate action. 

These clients may be based in the UK or Europe (as reflects the majority of our client base so far) although you will also work with colleagues engaged in catalysing philanthropy in other regions of the world. 

You will report directly to the Co-CEO, but also work closely with other members of the team and partners such as the Environmental Funders Network (EFN) to grow climate philanthropy. This is not a fundraising role for Impatience Earth: the primary focus will be to further develop and hone our business development strategy; to find, qualify and cultivate prospects; and to support the delivery of advisory services as needed once prospects are converted into clients. 

About Impatience Earth

Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. 

Since 2020, our engagement with over 40 philanthropic foundations and businesses has supported them to make over £250m of new funding available for climate action, and we have already helped them make grants to over 200 different organisations. A great deal of these clients have come from word of mouth and from within our team’s existing connections, and we are now looking to expand our reach beyond our own network. 

We have ambitious plans to unlock greater funding for intersectional climate justice work, with bespoke advisory for new climate funders continuing to be a core pillar of our 2026-2030 strategic plan. 

Key responsibilities include but are not limited to the following: 

• Further developing our business development strategy. This would include:

  • Reviewing and assessing previous and existing business development activities, and prioritising actions 

  • Identifying key target audiences and referral partners

  • Proposing realistic and stretch targets for our business development activities

  • Developing concise and effective communications for our target audience, for example, by crafting compelling outreach emails

• Researching, qualifying and engaging with prospective clients. This would include: 

  • Using your past experience of engaging wealth holders to suggest new business development or prospect research ideas

  • Reviewing funder databases for leads and relevant information 

  • Initiating a new (simple!) system of tracking client leads from identification to conversion

  • Arranging and joining scoping conversations with potential clients 

  • Identifying events and spaces to engage with prospective clients

• Initiating and managing key relationships. This would include:

  • Stewarding prospective clients who are not yet ready to engage with our services 

  • Re-engaging and managing strong relationships with key referral partners and intermediaries, such as EFN, private banks, wealth advisors, family offices and other philanthropy advisors

  • Representing Impatience Earth externally at meetings and events to meet our business development objectives 

• Working closely with colleagues to integrate business development across programmes. This would include:

  • Working with Impatience Earth colleagues who lead our Strategic Communications, Global South and International Partnerships work to guide and support their activities around business development 

  • General support and advice to strengthen all staff members’ business development knowledge and skills 

• Support client delivery. As and when you convert prospects into clients, we may need you to support client leads with delivery. This might include arranging and facilitating expert meetings and strategy sessions.

What we’re looking for

• At least 3 years previous experience of working in major gift fundraising, trust and foundation fundraising, private wealth advisory, or similar that gives you insight and knowledge into the philanthropic landscape, HNWIs, and the networks and ecosystem in which they operate

• Someone who enjoys engaging with philanthropists in-person and at events, and comfortable having interesting but sometimes challenging conversations 

• A proven track record of converting leads into confirmed high value clients (or funders) at the 6- or 7-figure level and managing successful relationships with them

• Strong research skills, including ability to use datasets and access information to find and qualify prospects

• Excellent written and verbal communication skills

• A self starter who is able to think both creatively and strategically about business development; able to work independently but also as part of a dynamic and highly collaborative team

• Confidence engaging with different types of stakeholders, especially high net worth individuals, and the emotional intelligence and social skills to build genuine, trusted relationships

• A good understanding of the role of philanthropy in the context of social, economic and climate injustices 

• Committed to tackling the climate crisis with a good grasp of its causes and solutions - though our team will provide training if you have not worked in a climate-focused role before

• Commitment to anti-oppression and social justice

You’ll have an advantage if you: 

• Have developed or contributed to the development of a successful fundraising or business development strategy 

• Have previously advised philanthropists, family offices, or foundations 

How you’ll know you’re doing a good job

• Impatience Earth is advising new clients that we had not previously engaged with

• You have converted prospects into clients that will contribute to our headline KPIs around funding catalysed and disbursed for impactful climate solutions

• You build and manage a high-quality pipeline of prospects

• You have stewarded trusted relationships with key partners turning them into a source of referrals and leads

• You have collaborated with the client delivery team to ensure a smooth handover from agreeing the terms of the client project to starting the engagement

• You contribute to increasing the team’s knowledge around business development, and understanding our Unique Selling Point 

How To Apply:

Unfortunately, we are not able to sponsor visas, nor are we able to have calls with candidates in advance of application. We are using CharityJob to accept applications, so please apply through the CharityJob portal. The only exception to this is if you would like to submit a video cover letter, in which case please email your full application to yelena @ impatience.earth

We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you. This might include extended time on the assignment or alternative formats for the interview. 

We recommend that you do not use AI for the content of your CV or cover letter. This is based on past recruitment rounds where applications that were written without the use of AI were more likely to go through to the next stage e.g. they were personalised with specific and relevant examples. 

Stage 1: Using CharityJob, please submit your CV and your short answers to the following two questions (no more than 1.5 pages): 

1. What experience do you have working with high-net worth individuals and are there any success stories you’d like to share as a result of their work with them?

2. What perspectives and skills make you a stand out candidate for this specific  role?

Stage 2: Shortlisted candidates will be invited to a short initial video call carried out on Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance. 

Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.

Stage 4: As part of the final interview stage, you’ll be invited to a full interview, and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for the interview.

As part of the interview process, you will meet our Co-CEO Yasmin Ahammad, Senior Manager Raysa Franca and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth.

Screening questions: 

Do you have the right to work in the UK or the EFTA/EU?

Have you worked with High-Net Worth Individuals before?

Have you contributed to a growing pipeline of clients or funders in your past work?

We have an exciting opportunity for a Children & Young Persons Domestic Abuse Independent Victim Advocate to join the Children & Young People team in Warwickshire , working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Children & Young Persons Independent Victim Advocate:

• Provide one to one support to children and young people (mostly face to face)
• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
• Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from the effects of crime.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures.
• To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Experience of working with children and young people.
• Excellent communication skills
• A good understanding of the impact of Domestic Abuse

This role involves extensive travel throughout Warwickshire travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title: Regional Operations Manager 
Location: North of England (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer  
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date:  March / April 2026 
 

Role Purpose 
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact. 
 

Key Responsibilities:

Operational Coordination 

- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes. 
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. 
- Monitor daily operations and resolve any operational challenges quickly and effectively. 
- Ensure all work complies with organisational policies, procedures, and health & safety regulations. 

Stakeholder Engagement & Relationship Management:

- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression. 
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations. 
- Represent The Skill Mill at operational and partnership meetings. 

Performance Monitoring & Reporting:

- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met. 
- Prepare and present operational performance reports to the Senior Management Team. 
- Implement systems to measure quality, efficiency, and impact. 
 

Team Support & Development 

- Support and mentor Supervisors to maintain high standards of practice and delivery. 
- Identify training needs and facilitate professional development opportunities. 
- Foster a positive, collaborative, and accountable team culture. 
 

Person Specification:

Essential 

- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting. 
- Strong interpersonal and relationship-building skills. 
- Proven ability to coordinate multiple stakeholders and workstreams. 
- Excellent organisational skills with the ability to prioritise and work under pressure. 
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people. 
- Competent IT skills, including Microsoft Office and project management tools. 
- Commitment to The Skill Mill’s mission and values. 

Desirable 

- Experience managing commercial contracts or community-based service delivery. 
- Understanding of outcomes-based commissioning. 
- Health & Safety qualification or equivalent experience. 
 

Key Relationships 

- The Skill Mill Supervisors 
- Youth Justice Services 
- Pathways Advisors 
- Commercial Sales Manager 
- Senior Management Team 
- External partners and clients 

Job Title: Regional Operations Manager 
Location: Midlands (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer  
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date:  March / April 2026 
 

Role Purpose 
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact. 
 

Key Responsibilities:

Operational Coordination 

- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes. 
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. 
- Monitor daily operations and resolve any operational challenges quickly and effectively. 
- Ensure all work complies with organisational policies, procedures, and health & safety regulations. 

Stakeholder Engagement & Relationship Management:

- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression. 
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations. 
- Represent The Skill Mill at operational and partnership meetings. 

Performance Monitoring & Reporting:

- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met. 
- Prepare and present operational performance reports to the Senior Management Team. 
- Implement systems to measure quality, efficiency, and impact. 
 

Team Support & Development 

- Support and mentor Supervisors to maintain high standards of practice and delivery. 
- Identify training needs and facilitate professional development opportunities. 
- Foster a positive, collaborative, and accountable team culture. 
 

Person Specification:
Essential 

- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting. 
- Strong interpersonal and relationship-building skills. 
- Proven ability to coordinate multiple stakeholders and workstreams. 
- Excellent organisational skills with the ability to prioritise and work under pressure. 
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people. 
- Competent IT skills, including Microsoft Office and project management tools. 
- Commitment to The Skill Mill’s mission and values. 

Desirable 

- Experience managing commercial contracts or community-based service delivery. 
- Understanding of outcomes-based commissioning. 
- Health & Safety qualification or equivalent experience. 

Key Relationships 

- The Skill Mill Supervisors 
- Youth Justice Services 
- Pathways Advisors 
- Commercial Sales Manager 
- Senior Management Team 
- External partners and clients 
 

About The Skill Mill:

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.

The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.

About us

We're a not-for-profit firm of accountants and technical advisors with a shared vision: to see finance and accountancy used as a force for good. Our mission is to resource and empower people and good causes – by providing them with the very best financial and technical support, at a price they can afford.

We believe accountancy is more than numbers and profit. It’s about providing crucial infrastructure and enabling growth. Our services range from bookkeeping and management accounting to strategic planning, data analysis, systems audits, tax advice and process automation. If you’re technically skilled, purpose-driven, and passionate about making finance meaningful, we’d love to hear from you.

About the Role
We’re looking for a proactive and passionate Finance Manager to join our growing team. You’ll work closely with a portfolio of inspiring clients, providing high-quality financial information and insights to help them thrive. You’ll be part of a supportive team of technical practitioners and bookkeepers, contributing to a mission that matters.

Key Responsibilities

• Prepare, review and deliver high quality financial information to a diverse portfolio of clients

• Explain and interpret financial reports clearly and accessibly to people from a variety of backgrounds

• Review and maintain good accounting systems, policies & practices

• Manage monthly financial cycles, including management accounts, payroll, and VAT returns

• Support clients with budgeting, planning and forecasting  - for day-to-day operations and special projects

• Contribute to the development of our internal finance processes and practices

• Collaborate closely with other team members to deliver excellent client outcomes

What We’re Looking For

• Experience with Xero and/or QuickBooks Online (QBO)

• Strong understanding of financial reporting for charities including Charity SORP

• Excellent communication skills, especially in translating financial concepts for non-financial audiences

• Confidence with Excel and other Microsoft Office tools

• Strong organisational skills and attention to detail

• Ability to manage multiple priorities and meet deadlines

•  A self-starter who enjoys working in a collaborative environment

• Relevant financial qualification

• Experience in a fast paced or multi-client environment is a bonus

What We Offer

• 25 days annual leave (pro-rated), plus bank holidays and Christmas leave

• Commitment to CPD and on the job training

• Flexible working arrangements

• Meaningful work with purpose-led clients

• A supportive and values driven team environment

Job Title: Chief Operating Officer (COO)
Organisation: The Skill Mill
Location: Remote, with expectations to travel to Gateshead and occasional travel to other UK locations
Salary: £45,000 pa 
Contract Type: 2 years fixed term contract, Full-Time
Reporting to: Chief Executive Officer (CEO)

Job Purpose:

The Chief Operating Officer (COO) will play a pivotal role in driving the operational success of The Skill Mill. Working closely with the CEO, the COO will oversee day-to-day operations through line-management of the 3 regional Operations Managers, will ensure the delivery of exceptional services, and will support the growth of our social enterprise model across the UK and beyond. This is a strategic leadership position, requiring a dynamic individual with a passion for social impact, operational excellence, and business development.

Key Responsibilities:

• Operational Leadership: Oversee all operational functions, including service delivery, project management, and workforce coordination, ensuring high standards and client satisfaction.

• Strategic Growth: Collaborate with the CEO to develop and implement expansion plans, identifying new partnerships, contracts, and opportunities to scale The Skill Mill’s impact, ensuring operational readiness and quality as the organisation scales.

• Team Management: Lead, motivate, and develop The Skill Mill’s operational delivery teams (see attached structure chart), including the Operations Managers, the Pathway Advisors, and the Supervisors, fostering a culture of inclusion, accountability, and continuous improvement. Lead workforce planning, staff development and wellbeing to ensure a sustainable, motivated and resilient workforce.

• Financial Oversight: Work with the finance team to manage budgets, monitor performance against targets, and ensure cost-effective operations while maintaining quality.

• Governance: Supporting organisation and partnership governance by contributing to papers, risk registers and performance reports, engaging in solution-focused discussion at relevant forums, and ensuring feedback loops with operational delivery teams.

• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, commercial clients, criminal justice partners, and community organisations.

• Compliance and Risk Management: Ensure all activities comply with legal, regulatory, and health and safety standards, mitigating risks effectively and escalating through appropriate organisational and legal pathways where necessary.

• Safeguarding: Act as senior lead and an initial escalation point for safeguarding, ensuring robust policies, training, reporting and continuous improvement.

• Impact:

         - Measurement: Monitor and report on social and environmental outcomes, ensuring alignment with The Skill Mill’s mission and funding requirements.

         - Performance: Work alongside partners, including Social Outcomes, evaluation and funding partners to drive performance in line with key success milestones, and engage in collaborative problem-solving to improve the offer and overcome challenges.

         - Quality Assurance: Contribute to organisational quality assurance processes by providing operational insight to support effective monitoring and review. Facilitate and support quality assurance audits, reviews and continuous improvement practices across operational delivery, working closely with operational delivery teams and relevant partners to ensure learning is embedded and service standards are consistently met.

• Innovation: Drive operational efficiencies and explore innovative approaches to service delivery and trainee support.
   

Person Specification:
Experience:

• An understanding of, and sensitivity to, working with vulnerable or disadvantaged groups.

Skills and Abilities:

• A values-led approach to strategy, with the ability to balance social impact, quality, and financial sustainability in strategic and operational decision-making.

• Exceptional leadership and people management skills, with a collaborative and empowering approach.

• Confident in using insights from performance data and information to drive continuous improvement

• A clear, confident and inclusive communication style, with the ability to engage, motivate and align within the organisation and externally

• A collaborative approach to partnership working, with the ability to navigate differing priorities and build trusted relationships across sectors/ stakeholders.

• Proficiency in working with digital tools that support operational efficiency (e.g., CRMs, project management software, Microsoft Office/Google Suite)

• Ability to translate organisational strategy into actionable operational plans
  ​

Personal Attributes:​

• Passionate about social justice, youth development, and environmental sustainability

• Resilient, adaptable, and solution-focused, with a hands-on approach to problem-solving.

• Commitment to The Skill Mill’s values of opportunity, integrity, and excellence.
  ​

What We Offer:​

• The chance to make a tangible difference in the lives of young people and the environment.

• A supportive and purpose-driven work environment.

• Opportunities for professional growth as part of a growing social enterprise.
   

Essential Requirements:

Experience:

• Proven senior leadership experience in managing operations, ideally within criminal justice or a social enterprise, charity, or environmental services sector.

• Demonstrable ability to lead and manage complex operational delivery in multiple geographical areas, ensuring quality and consistency across teams.

• Demonstrable success in growing an organisation or enhancing service delivery, including securing contracts and partnerships.

• Experience managing diverse teams in a hybrid work environment

• Experience of working effectively with external partners, including commissioners, criminal justice agencies and/or commercial organisations.
   

Skills and Abilities:

• Analytical mindset with experience in budgeting, performance monitoring, and process improvement.
   

Qualifications and Certifications:

• A relevant degree or equivalent professional qualification (e.g., business management, operations, or social enterprise leadership) is preferred but not essential.

• Enhanced DBS check is required.

About The Skill Mill:

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.

The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.

Salary – Grade 4 - £34,596 per annum, pro rata for part time

Hours: 1 x Full Time – 35 hours and 1 x part time - 21 hours per week - can be worked flexibly

Contract: Both fixed term until end of March 2028

Location: Flexible location with occasional travel to Manchester, Birmingham or Sheffield

Closing date: Wednesday 25th March 2026 at 11:30pm

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

About the Team

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.

About the Role

As a Specialist Debt Adviser, you will be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You are someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You will need excellent all-round understanding of debt advice, with experience of producing written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. You have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please submit your CV, along with a supporting statement. The supporting statement should demonstrate how you meet the four knowledge, skills and experience points in the About You section of the job description, along with the following behaviours:

• 'We prioritise diversity and have an inclusive and open mindset'
• 'We are open to risk and learning from our experiences'.

Please use real examples and write up to 350 words per point/behaviour. CVs without an accompanying supporting statement will not be considered.

Please specify at the top of your supporting statement whether you would like to be considered for the part time role, the full time role or both roles.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 22nd  March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.