• Are you looking for volunteer roles ?

    Go to volunteering section

1,169

Community management jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
British Heart Foundation, England (Hybrid)
£38,000 - £41,500 per year
Posted 5 days ago
Top job
The Baytree Centre, SW9, London (On-site)
£28,000 - £35,000 per year Pro-rated salary - £22,400 - £28,000
Join us to engage our women, supporting them to identify and achieve their aspirations for themselves and for their families.
Posted 1 day ago
Top job
Orchard Vale Trust, Wells, Somerset (Hybrid)
£30,000 - £34,320 per year
An exciting opportunity for a self-motivated and well organised individual to join our vibrant team.
Posted 2 days ago Apply Now
Top job
Choose Love, London (Hybrid)
£47,000 - £52,000 per year
Lead MEL framework to capture impact, inform strategy, and demonstrate outcomes to funders while strengthening programs for displaced people
Posted 2 days ago Apply Now
eoa (Employee Ownership Association), Manchester (Hybrid)
£45,000 (£27,000 pro rata) p/a
Posted 2 weeks ago Apply Now
The Honeypot Children's Charity, Hammersmith (Hybrid)
£45,000 per year
New Opportunity, responsible for driving income growth by securing new corporate partnerships and high-value donors.
Posted 5 days ago
DIFFERENT PLANET ARTS, Lewes, East Sussex (Hybrid)
Initail contract for 6 months £13,680.00. £190 per day, 3 days a week for 24 weeks of the year. Subject to funding the contratc will be extended
Posted 1 week ago Apply Now
Students' Union UCL, London (Hybrid)
£36,433 - £41,833 per year (inclusive of London allowance)
Posted 2 days ago
Closing in 4 days
FoodCycle, Remote
£38,000 - £40,000 per year
Posted 1 week ago
The Bridge (East Midlands), Loughborough (Hybrid)
£38,000 per year
We seek an experienced professional to accelerate income growth, enhance brand visibility, and drive our mission of preventing homelessness
Posted 1 week ago
Closing in 2 days
Spear - Inspiring Work, London (On-site)
from £34,000
Posted 1 week ago
Closing in 4 days
International Animal Rescue, Uckfield (Hybrid)
£30,000 - £35,000 per year
Turn your data skills into wildlife protection! We are seeking a Data Intelligence Officer to power our mission with actionable insights.
Posted 1 week ago Apply Now
Page 16 of 78
England, United Kingdom (Hybrid)
£38,000 - £41,500 per year
Full-time
Permanent or contract (12 months )
Job description

Are you an experienced helpline operations professional who wants your work to make a real difference?

Join British Heart Foundation (BHF) and support our nurse‑led Heart Helpline, a service that provides information and support for people living with heart and circulatory conditions.

This isn’t a call centre job. It’s a chance to oversee the smooth running of a compassionate helpline where quality, safety and accessibility matter.

About the role

As our Helpline Operations Manager you’ll manage the day‑to‑day operations of our virtual helpline, including telephony, email and live-chat systems. You’ll oversee rotas, ensure the helpline is staffed adequately and help with data led planning and demand forecasting, making sure we’re always ready to support the people who need us.

You’ll look after key processes such as onboarding new team members with the technical aspects of the helpline, coordinating bank, and managing hours, shifts and payroll details.

Working closely with the Helpline Nurse Lead, you’ll support service improvement work, contributing to data reporting, technology development, information governance and quality audits. Your work will help us maintain a service that people trust during difficult moments.

About you

You’ll bring strong experience of running helpline or contact‑centre operations, ideally in a health, charity or support‑focused setting. You’ll also be confident with virtual call systems, organised, calm under pressure and comfortable using data to plan and problem‑solve.

Able to work well with clinical colleagues, technical teams and partners across the charity, you’ll care about delivering a high‑quality experience for every person who reaches out to us.

If you want a role with purpose and you’re motivated by leading a service that genuinely helps people, we’d love to hear from you.

About us

By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

 Working requirements

Please note this is a 12 month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Benefits and development

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.  

 Interview process 

1st stage interviews will be held, via MS Teams, on Monday 16th and Tuesday 17th March. Successful candidates will then be invited to a 2nd stage interview, held in person at our London offices, on Tuesday 24th March.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey. 

Due to the nature of this role our recruitment process requires that successful candidates are asked to consent to an Enhanced DBS check and any offer of employment will be subject to a satisfactory check being completed.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us. 

Organisation
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Posted on: 16 February 2026
Closing date: 01 March 2026 at 23:30
Tags: Health / Medical, Programme Management, Public Health