Contract manager jobs in London

About Us

Are you looking for a job where you can make a difference to a local community? Chinnor Village Centre aims to be the welcoming hub of the village and local area, bringing together people of all ages and backgrounds by providing a place to meet and services aimed at ending social isolation. 

About The Role

The Centre Manager will oversee the day to day running of centre, making sure we have a safe and welcoming environment. Working with Trustees, you will play a key part in bringing about change at the Centre to ensure its future sustainability and place at the heart of the Chinnor and surrounding villages. This includes seeking out and securing funding opportunities to increase income and providing leadership to our small staff team. Volunteers are at the heart of everything we do and the Centre Manager will need to promote the Centre as a great place to volunteer. 

Key responsibilites:

• Ensuring appropriate policies and protocols are in place.
• Overseeing a programme of works for the refurbishment and updating of the Centre.
• Line manage our 7 staff.
• Produce financial reports and plans, working with our Treasurer and Bookkeeper.
• Identify and lead the application process for grants and funding.
• Provide governance and admin support to the Board of Trustees.

The post is offered at £35,000 to £38,000 fte per year (actual up to £30,400 for 30 hours per week). Other benefits include 25 days holiday per year pro rata and a workplace pension scheme. The postholder will need to be on site for the majority of time. 

The Centre Manager role is a varied one, with no day the same. If you enjoy working with people and are able to ensure the busines aspects of our charity run efficeintly then we would love to hear from you. 

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884. 

We’re currently looking to welcome a Finance Manager to our team.

The role

The Finance Manager leads on the operational management of the finance function to ensure there are robust financial controls, effective reporting and efficient day-to-day financial operations across the organisation, including our ancillary charities and literary estates. The postholder is expected to foster excellent working relationships across the organisation with all staff, member volunteers, senior colleagues, board members and charity trustees.

Reporting directly to the Chief Operations Officer, the Finance Manager has significant responsibility for:

· Management accounts and reporting

· Budgeting and forecasting

· Cashflow oversight

· Audit and compliance

· Financial controls and process improvement

· Operational financial analysis

Responsibilities

Day-to-day financial management 

• Manage the day-to-day finances for the organisation. Ensuring all aspects of the financial systems are accurate and kept updated including banking and sales and purchase ledgers.
• Manage the finances for our 14 charities. Ensure all aspects of the financial systems are kept updated.
• Undertake monthly reconciliations ensuring all transactions are properly and efficiently recorded.
• Prepare quarterly VAT returns for the organisation including the partial VAT exemption calculation.
• Oversee the management and appropriate allocation of any restricted funds for the charities ensuring that monies are allocated as per donor wishes or grant specifications.
• Prepare any ad hoc budget request and figures for other departments or the management.
• Regularly review and maintain financial policies and procedures.
• Support with funding bids and reports for donors and grant-making bodies.

Budget process management

• Work closely with the Chief Operating Officer on preparing the annual budgets for the organisation and our ancillary charities.
• Prepare quarterly figures for review, explaining any variation from budgeted figures.
• Monitor the actual spend against budgets for all the charities.

· Ensure adequate cash flow to meet the needs of the organisation and our charities in consultation with the Chief Operating Officer and Head of Charities.

• Work closely with all Departmental Heads to ensure they fully understand their budgets and ongoing organisational performance against budget. 

Statutory reporting

• Assist the Chief Operating Officer with the preparation of the organisation’s accounts.
• One of the main points of liaison with the external auditors, ensuring all supporting papers are collated for an efficient and effective annual audit to take place.
• Maintain fixed asset register and inventory of all equipment contracts and agreements.
• Ensure adequate controls are in place to safeguard the financial assets of the organisation.
• Lead on preparing all our charity accounts.
• Assist the COO to ensure the organisation and its ancillary charities are compliant with statutory bodies and external institutions including:

o Companies House

o Certification office

o Charity Commission

o HMRC

o  All banks and payment processors

Financial risk management

• Work with the Chief Operating Officer to ensure that the appropriate processes are in place for the long-term financial viability of the organisation.
• Develop, update and produce long-term cashflow forecasts for both the organisation and our ancillary charities.

· Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

Governance support to the Finance Sub-Committee and Charity Trustees

• Assist in the preparation of all associated papers and minutes for the Finance Sub- Committee.
• Assist the Chief Operating Officer in preparing papers for Board and Charity Trustees.

 The duties above outline the broad areas of responsibility. The SoA reserves the right to vary these duties to suit the requirements of the business.

 Person specification

Essential

• Minimum part-qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the organisation.

· Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Experience of using Sage 50 Cloud Accounts.
• Significant experience and confidence in managing a full range of finance operations in a small or medium sized organisation in the not-for-profit sector.
• Confident presenting financial information to non-financial audiences.
• Demonstrates excellent attention to detail, organisation and communication skills.

· Resilience in working under pressure, ability, and willingness to both give and take constructive feedback. 

· Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Ability to work with the Chief Operating Officer to develop the formulation of long-term financial plans and strategies for the society and its ancillary charities.

Desirable Skills

· Specialist knowledge of Charities, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

· Experience of working for a trade onion or a membership organisation.

· Tax and charities law, including a good understanding of partially exempt VAT status.

 What we offer

As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental, and financial wellbeing. We are a London Living Wage and a Disability Confident – Committed employer.

Benefits include:

• Competitive salary
• Cycle-to-work scheme.
• Death-in-service benefit (8 x salary)
• Employee assistance programme
• Flexible, hybrid working practices.
• Family-friendly, disability-confident inclusive culture
• Generous annual leave, including all bank holidays.
• Salary exchange pension scheme
• Interest-free annual travel card loan
• *Office closure over Christmas
• Private healthcare

*Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, colleagues take these days from their annual leave allowance.

As an employer, we nurture a working environment in which staff can grow and develop. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices.

Inclusion, diversity, and representation are at the core of our values, and we work to tackle structural discrimination and prejudice. Part of this commitment means that we are looking to increase diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational, and underrepresented backgrounds

Hitchin Youth Trust is a small charity with a big heart. We support local young people (up to the age of 26) through the award of individual grants and bursaries, and we provide grants to local charities and organisations carrying out vital work with young people across our community.

We are also home to the Hitchin Charity Youth Hub at our base on Walsworth Road in Hitchin — a shared space where several local youth charities work side by side, because we know that collaboration makes everyone stronger.

In addition, we provide a meeting space at the Charity Hub.  It is offered free of charge to local youth groups and charities, to help them to provide support and a wide range of other opportunities for the young people in our community.

As Youth Trust Manager — our sole employee — you’ll work closely with an engaged and forward-thinking Board of Trustees. The role is fabulously varied – one day you might be attending an investment meeting in London; the next, liaising sensitively with an individual or organisation enquiring about grant support; the next, checking toilet roll supplies and making sure the building is running smoothly. 

Your work will span six key areas:

• Financial management — keeping our accounts accurate, reconciling income and expenditure, liaising with our investment broker and auditors, and producing monthly reports using Sage.

• Grant applications — receiving and processing applications, supporting applicants, preparing summaries for Trustees, and managing award payments.

• Representing the Trust — networking with local and national organisations, keeping our website and social media fresh, and organising events.

• Trustee clerking — preparing agendas and minutes, managing Charity Commission and Companies House returns, and supporting the annual audit.

• Buildings & facilities — managing the Charity Hub, overseeing bookings, maintenance and H&S compliance, and being the go-to person for building users and contractors.

• General administration — first point of contact for the Trust, maintaining our annual calendar, and keeping us compliant with legislation and best practice (including GDPR).

Who We’re Looking For

We are looking for someone who has a genuine passion for supporting young people in our community.  In addition, you will need to offer:

· A great eye for detail.

· Be organised, proactive and self-motivated.

· Enjoy the variety a day will bring you, manipulating a spreadsheet, preparing Board papers, following up grant enquiries or representing the Trust at a local event.

· Have a warm manner.  Be equally comfortable liaising charity directors, educational professionals and individual parents who may be desperately reaching out to the charity for urgent support.

Relationship Fundraising Manager
Contract type: Fixed term contract for 12 months
Full time: 34.5 hours per week, we are open to a conversation about how you work these hours
Location: Mobile worker with regular travel to meet supporters in Hertfordshire, Essex, London, Kent, Surrey, Sussex, Berkshire, Buckinghamshire and Oxfordshire (2-3 days a week). Candidates must have a full UK driving license and be able to travel across the locations listed.
Salary range: £35,200 - £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

About the role

In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.

Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.

About you

The skills and experience we are looking for in the role are:

• Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
• Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
• Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
• Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.

This role is home-based with mobile working. On a weekly basis you can expect to travel across Hertfordshire, Essex, London, Kent, Surrey, Sussex, Berkshire, Buckinghamshire and Oxfordshire to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and access to a vehicle to travel regularly across the region. 

There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together. 

There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Sunday 28th June
First stage interviews: Online interviews will be held on Tuesday 7th July
Second stage interviews: Online interviews will be held on Thursday 16th July

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan's TA Team for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Job Title: Assistant Shop Manager (Maternity Cover)

Salary: £15,736 per annum (pro-rata of full time equivalent £26,227)

Team: Knaphill

Hours: Part Time, 22.5 hours per week

Contract Type: Fixed Term

Location: Knaphill Shop,2PP GU21

About the role

Your key purpose will be to support, and in the absence of the Shop Manager, lead a team of volunteers to maximise sales and deliver excellent customer service. You will also ensure the shop premises and assets are maintained to a high standard, in line with legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

About you

You will be a proactive and organised team player, confident in supporting, and in the absence of the Shop Manager, leading a team of volunteers. With a strong focus on customer service, you will be comfortable dealing with enquiries and resolving issues professionally, while creating a welcoming and positive environment for both customers and volunteers. You will have the ability to plan and prioritise tasks effectively, including coordinating rotas, delegating responsibilities, and ensuring the smooth day-to-day running of the shop.

You will bring a keen eye for detail and a commercial mindset, with experience or an interest in merchandising, stock management, and sales performance. You will be confident making decisions on pricing, product suitability, and display to maximise income. Working collaboratively with a wide range of internal teams and stakeholders, you will communicate effectively and contribute to achieving shared goals. Enthusiastic and adaptable, you will take pride in maintaining high standards across all areas of the shop, ensuring compliance with policies, procedures, and legal requirements.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze,[email protected] or 07973828895 if you have any questions about this role.

Anticipated closing Date: 23/06/2026

Interview dates: 1st and 2nd July

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

Job Title: Strategic Partnerships Manager

Salary: £21,000 to £27,000 per annum (pro-rata of full time equivalent £35,000 to £45,000)

Team: Transformation Team

Hours: Part Time, 22.5 hours per week

Contract Type: Permanent

Location: Christopher's, Guildford, Surrey, 1LP GU3

About the role

Your key purpose will be to build connections and manage relationships with organisations and policy makers, both at local level and across Integrated Care Systems. Working alongside partners and colleagues, you will engage with the communities we serve. To support our vision focused on ensuring every family gets the right support at the right time. You will undertake tailored engagement and communications to promote awareness of the hospice throughout our strategic partners. Supporting stakeholder forums and communities or practice to provide connections between organisations, services and practitioners.

Your role and activities will champion and support innovation, inclusion and excellence at Shooting Star Children’s Hospices. Embodying out values of respect, integrity and professionalism.

Please note - you will need to travel throughout Surrey, South West London and North West London, within the areas that Shooting Star Children’s Hospices serves. You must be able and willing to get to and work in both hospice locations. You should be prepared to attend meetings in different parts of the country. Some meetings may be during evenings or weekends.

About you

This role requires experience of systems relationship development and collaboration, with an understanding of soft systems methodology. You will have experience of community engagement, with understanding of health inequalities. You will be an effective communicator with experience of presenting information to a variety of sectors and practitioners.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Nicola Wood, [email protected] or +441483983784 (internal ext 1040) if you have any questions about this role.

Anticipated Closing Date: 29/05/2026

Interview Date: 12/06/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

Initial 6 Month Fixed Term Contract | Full Time | Circa £50,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for an experienced Procurement Manager to provide professional expertise and guidance on procurement processes, contract negotiation and supplier relationship management across different directorates within the Fund. You will be responsible for supporting all stages of the procurement process and ensuring budget holders across the Fund support our strategy through their procurement activities.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 3rd July 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Action for Refugees in Lewisham is a thriving, dynamic community charity supporting asylum seekers, refugees and migrants across South East London. This is an exciting new role to the organisation forming a senior management team alongside the Executive Director, Casework Manager and Education and Finance Manager. This key senior position combines line management of central staff, high level fundraising, grants monitoring and compliance, development of enhanced member co-production, oversight of operational systems and management of pilot projects emerging from AFRIL’s 2027-30 strategy.

Job Purpose:

• To manage and coordinate the operations of the organisation, overseeing high level day to day operations including IT and systems, GDPR, Health and Safety, volunteer management, operational policies and procedures.

• To provide leadership and line management to the Monitoring and Operations Officer, Experts by Experience Coordinator and Community Activities Coordinator. With possible additional line of other project staff as organisational capacity requires.

• Lead the enhancement of processes and systems which support AFRIL’s frontline systems to work effectively and holistically together, providing capacity and support to project managers and leads.

• Lead the development and delivery of AFRIL’s co-production work, supporting the Experts by Experience Coordinator to amplify members' voices at all levels of the organisation.

• Supporting the Director in delivering the organisation's fundraising strategy. Writing a range of funding applications, holding key funder relationships and developing new funding relationships, including the establishment of enhanced individual, community and corporate fundraising relationships.

• Leading on the management and oversight of the grants compliance and reporting cycles, producing monitoring reports for funders with the support of the Operations and Monitoring Officer. Overseeing and developing evaluations and impact measurement systems alongside the Director.

• Assist the Director with the implementation of AFRIL’s strategy, taking a leading role in the delivery of new projects and areas of work to advance the mission and vision of the organisation.

• Supporting the Director with the development and implementation of a communications strategy, enhancing awareness of the organisation's work and impact.

• To represent AFRIL at a range of stakeholder meetings, and develop and manage partnerships to benefit AFRIL’s service users.

• To work collaboratively and dynamically in a small team, following AFRIL policies and reflecting AFRIL’s values.

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

Our Employability & Progression Manager is a key operational role within the Adult Learning, Skills and Employment service. The post holder will lead the day-to-day management and delivery of High Trees’ employment support programmes, ensuring high-quality, person-centred provision for residents facing complex barriers to employment.

Working closely with the Head of Adult Learning, Skills and Employment, the post holder will take operational responsibility for our funded employment programmes, including targeted provision for younger jobseekers (18–24) and older residents (50+), as well as progression support embedded within our adult learning offer.

This is a hands-on management role requiring both strategic oversight and direct involvement in service delivery. The post holder will lead, support and develop a team of employment advisors and progression workers, ensuring consistent, high-quality support for residents and strong performance against funded contract targets.

A strong focus of the role is on building effective employer relationships and progression pathways, working collaboratively with community partners, referral agencies and training providers to ensure residents receive a joined-up and holistic service.

Employee benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day
each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans
• Regular team lunches and generous supplies of office breakfast and snacks!

An exciting opportunity has arisen for a Placement Manager to join our Business Commissioning and Placements Team. This role of Placement Manager is key to the successful management of children’s placements across school residential, neurorehabilitation and community rehabilitation services (UK and International).

You will provide centralised administrative support during a child’s placement, coordinating effective and timely communications between internal and external stakeholders from pre-admission through to discharge.

Staff benefits include, shuttle bus, and more… Read more below

This role is not open for sponsorship.

Role Requirements

• Work in collaboration with the Senior Placement Managers and multidisciplinary team to manage the child’s pathway from the time they are accepted for admission, through their care pathway and discharge.
• Work with Senior Placement Managers and Senior Business Development & Commissioning Manager to ensure the package and contract issued to funders is appropriate for the child’s needs and is regularly reviewed to ensure the care needs.
• Work with multi-disciplinary teams across school and child and family services to ensure that all clinical and contractual requirements for the child are comprehensively managed.
• Escalate complex and unresolved issues for support to ensure a positive outcome.
• Ensure the parents/guardians, multidisciplinary team are aware pre-admission and throughout the admission of the arrangements for the admission, including length of stay and discharge plans.
• Take on the lead role for discharge coordination for children and young people accessing neurorehabilitation and step-down placements. Proactively plan discharges including liaison with multiagency teams required to take over care. Where appropriate, chairing discharge planning meetings. 

For more detail, please see the Duties and Responsibilities in the candidate briefing pack.

Interview Date: Tuesday 7th and Wednesday 8th July 2026

PLEASE READ CAREFULLY – ‘How to Apply’

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

Terms and Conditions

As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment. Whilst we do not directly match NHS terms, we offer a competitive salary and a range of staff benefits.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

JOB VACANCY – HR ASSISTANT – 2 YEARS FIXED TERM CONTRACT (40 hours per week)

£30,784.00 per annum (Plus London Weighting Allowance of £2800 per annum)

Closing date: Sunday 5th July 2026 by 23:59 hours.

About This Job

This is an exciting role in the Army Cadet Charitable Trust UK (ACCT UK we are looking for a proactive and organised HR Assistant to join our HR team and provide high-quality administrative support across the employee lifecycle. Working closely with the HR Manager, you will play a key role in recruitment, onboarding, employee records management, HR reporting, and supporting day-to-day HR operations. You will help ensure our people processes run smoothly, maintaining accurate records, supporting employee queries, and assisting with HR projects and initiatives. The successful candidate will be detail-oriented, highly organised, and committed to delivering a professional and confidential HR service.

Essential Skills

· Previous experience in a HR role.

· Strong organisational skills with excellent attention to detail and accuracy.

· Excellent written and verbal communication skills, with the ability to build positive working relationships.

· Ability to manage multiple priorities, work independently and use initiative.

· Experience maintaining confidential employee records and handling sensitive information discreetly.

· Proficient in Microsoft Office applications and confident learning and using HR systems.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people through supporting the Army Cadet Force and its activities in the community. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities, it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal accident insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV  by 23:59 hours on Sunday 5th July 2026.

Interviews will be held in Holderness House, 51-61 Clifton Street, London, EC2A 4DW shortly after. Please let us know if you have any restrictions with this.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo a Disclosure and Barring Service check. In addition, we will follow up references. 

We reserve the right to close for applications before the closing date if we receive a large number of applications. 

Ivy Rock Partners is working with an outstanding educational organisation to recruit a Transactional Finance Manager on a 12-month fixed-term contract.

This is an excellent opportunity for an experienced finance operations professional to lead a high-performing transactional finance function during a period of ongoing transformation and improvement. Reporting into the senior finance leadership team, you will oversee key financial operations, ensure robust financial controls, and drive service excellence across the organisation.

The Role

You will lead a transactional finance team responsible for accounts payable, accounts receivable, banking, payments and financial services administration. The successful candidate will ensure efficient and effective financial transaction processing, maintain strong governance and compliance standards, and identify opportunities to improve processes, systems and controls.

Key responsibilities include:

• Leading and developing a finance operations team, providing clear direction, support and accountability.
• Ensuring timely and accurate processing of accounts payable, accounts receivable and banking transactions.
• Overseeing balance sheet reconciliations and maintaining the integrity of financial control processes.
• Managing debt recovery activities and supporting cash collection performance.
• Reviewing and approving payment runs and other banking transactions.
• Supporting fraud prevention initiatives and strengthening financial controls.
• Working closely with finance systems colleagues to enhance reporting, processes and system functionality.
• Monitoring regulatory developments and ensuring compliance with relevant financial policies and procedures.
• Leading process improvement initiatives and implementing best practice across finance operations.
• Building strong relationships with stakeholders across the wider organisation and providing guidance on financial procedures and controls.

About You

We are seeking an experienced finance professional with a strong background in financial operations and team leadership.

You will have:

• Proven experience managing finance operations teams within a complex organisation.
• Strong knowledge of accounts payable, accounts receivable, banking and financial controls.
• Experience managing financial transactions, reconciliations and compliance processes.
• The ability to communicate complex financial information clearly to non-finance stakeholders.
• A track record of improving processes, controls and service delivery.
• Experience leading or contributing to cross-functional projects and organisational change initiatives.
• Strong analytical and problem-solving skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Strong systems capability and advanced Microsoft Excel skills.
• Higher Education or Further Education sector experience is desired.

What's on Offer

• Competitive annual leave and pension.
• Flexible hybrid working arrangements.
• A 12-month fixed-term contract.

For more information or to discuss the opportunity in confidence, please contact Megan Hunter.