Creative design lead jobs

About the Role

Headway East London is looking for a creative and values-driven Communications Officer to support and develop the voice of Headway East London – working with our community of brain injury survivors, volunteers, and staff to co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services, supporting income generation, and amplifying the voices of our members through a range of marketing and communications activity. You’ll balance digital know-how with a collaborative approach, developing accessible, engaging content across channels including our website, social media, e- newsletters, and print materials.

If you’re passionate about inclusion and creativity and are interested in working collaboratively to ensure our communications reflect the unique identity, voices, and values of our organisation, then this is your role.

Principal Duties and Responsibilities

Marketing & Communications Delivery

• Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print).
• Support a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
• Support on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
• Create engaging, relevant and accessible content including copy, video, photography, audio and graphics (using Canva), in line with brand guidelines and accessibility principles.
• Co-ordinate monthly e-newsletters and other communications using Mailchimp to a variety of audiences.

Community & Co-Production

• Work with our members(services users - people with brain injury),volunteers and staff to co-create content that reflects their voices and experiences.
• Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
• Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.

Campaigns, Partnerships & Income Generation

• Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
• Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
• Maintain and strengthen relationships with local and national media outlets and stakeholders.

Internal Communications

• Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
• Help develop internal resources and templates that enable teams to produce consistent, values-led communications.

Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators,
Service Leads of Departments, Director of Fundraising.

External: Public Audiences, Partner Organisations, Contractors e.g. Website
Developers, Graphic Designers, Press.

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role: 

The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.

The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.

About the Role:

1. Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
2. Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
3. Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
4. Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
5. Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
6. Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role

To be successful in this role, you will need:

1. Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
2. Ability to develop and expand digital fundraising.
3. Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
4. Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.

Why you should apply:

Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work. 

Job Purpose

The Marketing and Campaigns Manager is responsible for the delivery and implementation of the company’s marketing, campaigns and district event activity. You will lead on the planning and delivery of integrated marketing and engagement strategies and brand activations that enhance visibility, support our five-year business plan and strengthen stakeholder relationships. This role will require creativity, organisation, collaboration and a strong ability to deliver results.

Key Duties and Responsibilities

Campaigns, Content Creation and Management

- Schedule and manage the annual marketing calendar in line with company objectives.

- Develop tailored campaigns for audiences to drive member engagement, brand and district awareness.

- Plan, execute and optimize campaigns across digital and print channels.

- Develop campaign toolkits and templates to support member participation.

- Maintain accurate and timely content on the company’s websites and channels to reflect the brand values, activity and evolving reputation.

- Plan and update all social media accounts including but not limited to Meta and LinkedIn with responsibility for growth targets.

- Scope, manage, develop and distribute required marketing materials using digital and print platforms

- Actively collate and report on all aspects of marketing and communications for internal and external purposes and consider innovation/service improvements where appropriate.

- Set and monitor KPIs across campaigns and events for continuous improvement.

- Work with external agencies managing the creative process to deliver on time and in budget.

Brand and communications

 - Assist in the planning and delivery of a new brand identity and brand proposition

- Maintain an accurate and relevant image library and logo library for communications purposes, with the ability to do necessary editing.

- Maintain accurate and up-to-date membership materials for use in member communications.

- Responsible for sourcing, designing and maintaining an up-to-date bank of corporate assets.

- Act as brand guardian for all corporate content and visual identity.

- Prepare and deliver executive communications on behalf of senior leaders as needed.

- Lead on presentations and meetings with member businesses as required.

- Support accurate recordkeeping of the contact database.

 Event Planning and Delivery

- Lead the planning, delivery, promotion and evaluation of campaign focussed events.

- Oversee the annual events calendar across the company, ensuring they are in line with company objectives.

- Manage supplier and venue relationships, ensuring events are delivered on time and within budget.

- Collaborate across departments to ensure events align with wider business objectives and advise on requirements as needed.

- Ensure events meet company quality and branding standards.

- Lead on promotion of events and attendee engagement strategies.

- Monitor spend to ensure events remain within budget and collect post-event feedback for continuous improvement.

Person Specification

- Marketing experience gained through working in direct response, member marketing or similar, likely to require at least 5 years prior relevant experience.

- A flexible approach, professional outlook and positive attitude is essential.

- Ability to thrive in a fast-paced environment, with flexibility to manage changing priorities, with proven ability to adapt.

- Collaborative team member, able to work across teams with peers in other departments to help further projects

- Confident interpersonal and communication skills for face to face and remote interactions.

- Excellent copywriting skills along with an aptitude for proof reading.

- Experience having written copy and created content for social media

- Exceptional personal planning and organisational skills.

- Adept at independent working taking accountability for own workload and timely deliverables of work.

- Strong planning and time management/multi-tasking skills, with the ability to take the initiative and work independently with little supervision yet maintaining regular communication within the team.

- Ability to work to tight deadlines whilst caring to ensure a high standard of work quality.

- Demonstrable success leading multichannel campaigns.

- Proven experience managing and delivering events to high standards.

- Strong project management and organisational skills.

- Confident in managing stakeholders, suppliers and cross-functional teams.

- Proficient in Word, Excel, PowerPoint and CRM systems.

- Proficiency in digital marketing tools, not limited to Canva, Campaign Monitor and WordPress.  

How to apply

To apply for this role, please send a maximum 1-page supporting statement and your CV.

Shortlisted candidates will be invited to interview no later than the w/c 02 March 2026. We will be reviewing applications as they come in and reserve the right to close the application early if appropriate.

Salary: up to £55,000 per annum 

Location: Newark, Nottinghamshire - Hybrid working with regular travel to other places of work.  

Office opening days are Tuesdays to Thursdays 

Full time: 35 hours per week  

Permanent 

Closing date for applications: 1 February 2026 

First interview: : 13 February 2026 

Second interview: 23 February 2026 

About Us 

The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 945,000 members, over 33,000 volunteers, 4,100 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and Work. 

Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. 

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. 

About You 

Are you a creative storyteller who loves bringing ideas to life through brilliant copy, photography, video and social-first content? We are seeking an experienced content specialist to lead the production of high-impact communications that help more people connect with The Wildlife Trusts’ cause and put nature into Recovery. 

Our Head of Communications plays a leading role in enabling The Wildlife Trusts to deliver inspiring, impactful and brand-aligned engagement with our target audiences. 

You will bring your experience of translating strategy and audience insights into content that gets people talking, to help strengthen our brand and inspire more people to take meaningful action for nature. 

You will be responsible for leading and developing teams tasked with content creation (including publications, events, graphic design and film), social media management and ambassador and influencer relations. 

An excellent writer, with a flair for design and the ability to commission compelling photography and video content, you will be brimming with fresh ideas, alongside having a strong track record in delivering to agreed strategic priorities and timeframes. 

You will be well-versed in managing creative teams, both in-house and agency, and overseeing the production of high-quality content that reinforces the brand and meets audience needs 

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. 

RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.  

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment. 

At RSWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy. 

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

Our Second Home (OSH) is a youth movement for young people with refugee experience to build community, become leaders, and flourish in the place they now call home. Each year, thousands of displaced young people arrive in the UK facing isolation, disruption to education, and limited opportunities to belong. OSH exists to change that.

Our work begins with residential programmes, where young people form friendships, build confidence, and experience joy and belonging. From there, many go on to take part in our nationally certified Leadership Training Programme and our regular Youth Hubs in London and Bristol. With the right support, young people return as peer leaders themselves – shaping programmes, mentoring others, and helping to build a self-sustaining, youth-led movement.

We are now looking for a Communications & Content Producer to help bring this work to life. This role is about turning the energy, warmth and leadership that exists across OSH into compelling stories, images and short videos that deepen connection with supporters, recruit volunteers, and support fundraising and events.

The role (abridged - see attached job description)

The Communications & Content Producer is a freelance role, working 1.5 days per week, reporting to the CEO. You will be responsible for capturing and producing content from across OSH’s programmes – particularly youth hubs, leadership training days and residentials – and shaping it into consistent, values-aligned output across our digital channels.

This includes attending programmes to capture photos, short-form video and quotes; identifying moments that tell the story of OSH; and maintaining a simple, organised content library. You will lead delivery of a regular social media rhythm, with a particular focus on Instagram, including posts, reels and stories, as well as adapting content for other platforms where appropriate.

You will develop and run a small number of recurring content series, write clear and engaging captions in UK English, and design simple, on-brand graphics using tools such as Canva. The role also involves producing a monthly supporter email newsletter, keeping key website pages up to date, supporting fundraising pushes and events such as the Young Leaders’ Graduation Showcase, and helping amplify partners, funders and sector allies.

Alongside content creation, you will put in place light systems – a content calendar, simple co-creation processes for staff and volunteers, and basic analytics – to track what is working and refine output over time.

About You

You do not need a traditional communications background, but you should be excited by youth spaces, storytelling and social impact. You are proactive, organised and practical, with the confidence to work independently and make good use of limited hours.

You will have experience managing social media channels and creating content for an organisation, campaign or project. You are comfortable capturing and editing photos and short-form video on a smartphone, writing clearly and concisely in UK English, and adapting tone for different platforms including Instagram, email and LinkedIn. You care about quality, but you are not precious – you get content made.

Crucially, you are confident working in youth and community settings, committed to safeguarding and consent, and thoughtful about how young people are represented. You build trust easily, encourage others to contribute ideas and content, and understand the importance of protecting dignity as well as telling a strong story.

Experience working or volunteering in youth, refugee or grassroots community settings is highly valued. Alignment with OSH’s values – young people at the centre, acting with not for, leadership, and freedom and acceptance – is essential.

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. This is your opportunity to shape the future of our fundraising and launch our very first lottery programme. 

Founded in 1682, the Royal Hospital Chelsea is a retirement community for around 300 army veterans, known as the Chelsea Pensioners, drawn from every corner of the United Kingdom. Based in the heart of London, it is a special place defined by community and service.  

In this role, you will work with our Assistant Director of Development and Fundraising to deliver a results-driven Individual Giving strategy. You will take ownership of planning and implementation to ensure every campaign is delivered on time and to the highest standard. You will work across teams to create a seamless supporter journey, using your CRM expertise to analyse data, report performance and identify growth opportunities. Your creativity and technical skills will drive strategies that expand our supporter base and maximise long-term value across channels including digital, print, DRTV and SMS. 

We are looking for a driven, articulate self-starter with the ability to lead complex projects and inspire others. In this autonomous role you will have proven experience building Individual Giving from scratch, a strong record of generating significant income, and deep knowledge of fundraising regulations, GDPR and best practice and a good understanding of setting up a lottery programme and the gambling commissions regulations.

If you are ready to take the lead, innovate and create something amazing, we would love to hear from you. Apply today and help us build a future where every supporter feels valued and every gift makes a difference. 

Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

This role is an exciting opportunity for a passionate, digitally confident person to join our growing charity and create content for a new online resource hub, currently in development. We have big plans for this hub and want to pack it with expertise from brilliant chefs, leading educators and celebrities passionate about school food.

Our charity is growing again - this time we’re transforming online learning for school food. You’ll help shape and create resources for our new online hub. This hub will become a central point for schools, kitchen teams and caterers to seek inspiration. You’ll be creative and confident enough to work with busy chefs, celebrities and educators who all care deeply about feeding children brilliant school food. This role will sit in our communications team and focus on creating clear, engaging and practical resources that help people take action, whether that is a headteacher looking to improve their whole school to food or a school chef looking to transform their school meals.

You will help turn complex ideas, research and on the ground practice into user friendly content, in a range of formats, that reflects our brand, showcases the work of our chefs, schools, patrons and partners, and puts the wellbeing of children and young people at its heart. 

This is a hands-on creative role, well suited to someone starting out in content creation or design who wants to build their skills while helping future generations thrive.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. We believe every child has the right to eat and learn about good food in school. 

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This role will initially support the set up and roll out of a national school food resource hub, supporting the creation of resources for the platform, working closely with internal teams and external partners. With the hub still in development, you will be joining at a crucial point to help shape what goes live, how it looks and sounds, and how useful it is for the people we most want to reach.

Our aim is that schools and the wider school food community can quickly find practical, trusted resources that help them improve food in schools. That might be a headteacher looking for a simple starting point, a school chef wanting a clear guide to implement new practices, or a teacher looking to introduce food education. 

Your role will focus on creating and maintaining high quality resources for the hub. You will turn ideas, evidence, and stories into clear content in different formats, including short one to two pagers, multi-page guides, videos, photographs and interactive resources. You will adapt your writing and framing to different audiences, keeping content aligned with brand guidelines.

This role sits within our comms team but works closely with our school transformation and membership teams. You will work with internal and external stakeholders to gather information and develop content, including supporting interviews and capturing case studies. You will also help manage the day to day flow of content into the hub, keeping resources organised, up to date and easy to navigate, while bringing a curious, practical mindset that helps us keep improving what we publish. You’ll identify any resources that could be a wider engagement tool to draw more people to the hub.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities: 

• Work with internal teams and external partners to develop and produce resources for the resource hub, aligned with project priorities and timelines.

• Turn existing programme materials, case studies and evidence into clear, attractive resources for different audiences (e.g. school leaders, kitchen teams, young people, parents, funders, policymakers).

• Write and edit copy for 1–2 pagers, multi page guides, slide decks, toolkits and the resource hub’s webpages.

• Work with colleagues to storyboard, script and produce short films for the resource hub. Where the resources could appeal to a wider audience, you will link up with the comms team to promote the hub.

• Create and maintain website content for the resource hub, writing clear copy for landing pages, navigation and resource descriptions, and working with the CMS to keep content up to date and well-organised

• Create short videos and films on your phone and capture photography in schools and at events.

• Work with the programme teams to build simple infographics, charts or visuals that explain impact and evidence.

• Ensure all content follows our brand guidelines, tone of voice and accessibility standards.

• Liaise with internal and external stakeholders, including teachers, chefs, young people and partner organisations, to gather information, quotes and approvals.

• Support interviews with pupils, school staff, chefs and partners, including preparing questions, note taking and transcribing.

• Support the management of content on the resource hub content management system, including tagging, links and basic SEO.

• Help maintain a content calendar for the resource hub and keep track of versions, approvals and review dates.

• Support testing of resources with users (e.g. short surveys, feedback sessions with teachers or pupils) and feed learning into future content.

• Contribute to wider communications activity, including newsletters, social media and events, as needed. 

• Ensure all resources comply with our commitment to equity, diversity and inclusion.

• Help to maintain basic documentation for resource creation, such as user guides and internal process notes.

 Essential skills & experience:

• A commitment to equity, diversity and inclusion and to centring the voices of lived experience and the school chef workforce in our work.

• You have interest and belief in our mission to improve kids’ health through improving food and food education in schools

• Experience of creating content or resources, through work, volunteering, study or personal projects.

• Strong writing and editing skills, with the ability to explain ideas in clear, simple and engaging language for different audiences.

• An eye for good design and layout, and confidence using basic design tools (for example Canva, PowerPoint or similar).

• Some experience of filming and photography, for example on a smartphone or basic camera, and an interest in improving these skills.

• Awareness of brand, tone of voice and visual identity, and the ability to apply agreed guidelines consistently.

• Confident interpersonal skills, with the ability to build positive working relationships with colleagues, schools, young people and external partners.

• Curious and proactive, willing to ask questions, gather information and turn it into practical, user focused resources.

• Good organisational skills, able to manage your time, juggle several pieces of work and keep clear records of versions and approvals.

• Comfortable working as part of a small, busy team, taking feedback on board and working collaboratively to improve content.

Desirable skills & experience:

• Knowledge of basic SEO

• Experience in education, charity or public sector comms

• Experience working with children

• Experience of using google drive and trello

• Video editing skills (Adobe Premiere, Final Cut, CapCut) 

Benefits

You would be joining a friendly, supportive team who work hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

Shortlisted candidates will be invited to an online 30-minute interview to take place on the 26th or 27th February. 

Successful candidates will be invited to an in-person second interview to be held at our office in Brixton, London on March 10th. The interview overall will take a maximum of one hour.

The deadline for applications is 23.30 on Fri 6th Feb.

Summary 
 

We are looking for an experienced and proactive Marketing and Communications Manager to lead marketing campaigns, communications and design projects from brief to evaluation across our three NHS charity brands: Evelina London Children’s Charity, Guy’s Cancer Charity and Guy’s & St Thomas’ Charity.  

Working within the busy Charities marketing and communications team, you’ll work with a wide range of stakeholders to create and deliver high quality marketing materials and campaigns to deliver on awareness, engagement and income goals.  

We’re looking for an excellent communicator who can build strong relationships quickly while offering outstanding account management support. You’ll need to be able to work on multiple projects simultaneously with a can-do, delivery minded and proactive attitude. This role would ideally suit somebody who is happy to ‘do the do’ as well as think and understand strategy.  

We think this is an incredibly exciting time to join the Foundation as we embark on the start of our ambitious ten-year fundraising plan to grow our impact for patients and NHS staff. There’s a huge amount of potential and opportunity for you to help shape our future direction and be a key part of our ambitious strategy for growth.  

At Guys and St. Thomas’, care never stands still - so neither can we. So come join a team that is supporting the transformation and innovation of care for patients, families and staff across Lambeth, Southwark and beyond. 

About us 

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.  

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.  

There is more information about working with us on our website, where you can read about:  

• how we approach recruitment  

• our team, culture and values  

• the benefits of working with us  

• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development  

Overall Purpose of the Role 

The purpose of this role is to manage great quality, high impact marketing, brand and communications to support our funding, fundraising and supporter goals liaising with a range of internal and external stakeholders.  

To effectively project manage the marketing and communications outputs across one or more of our three charity brands: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity - amplifying our need for charitable funds and the impact of these for the patients, families and staff of Guy’s and St Thomas’s NHS Foundation Trust.  

• Project manage a number of marketing, design and communications activities from brief to evaluation that support the delivery of our ambitious ten year fundraising plan  
• Contribute to income generation in support of the fundraising objectives and fundraising targets  
• Contribute to increasing the number of supporters, increasing levels of awareness, reaching and engaging new audiences and existing audiences in fundraising and funding  
• To build excellent working relationships with Trust Communications team, Fundraising team and other key stakeholders by developing an in depth understanding of their work, working collaboratively, acting as a key point of contact within the Charity Marketing and Comms team, ensuring all communications and marketing activity support the Charity and Trust’s brand and reputation.  
• Champion the three Charity brands, acting as brand guardian, providing expert guidance and supporting fundraising colleagues, to ensure the brands and messaging are applied consistently across all activities.  
• Line manage one Marketing and Communications Officer and oversee matrix management one Senior Media Officer (employed by NHS Comms team) to ensure media activities align with charity goals and objectives  
• Provide specialist support in developing opportunities involving celebrity engagement 

Team Management 

• Line manage 1 x Marketing and Communication Officer and matrix management 1 x Senior Media Officer, providing regular 121’s, performance reviews and L&D plans as required  

Campaign project planning and implementation 

• Lead the delivery of marketing materials and campaigns from brief to evaluation using project management tools to set, monitor and evaluate progress  
• Develop and implement plans for marketing and communications activities, using a wide range of tactics to reach target audiences, setting objectives, KPIs and making the best use of tactics.  
• Use a wide range of tactics to reach our audiences, making the best use of digital and social-media marketing, e-comms, Trust internal communications channels, events, PR, celebrity supporters and other relevant tactics.  
• Collaborate with the Evelina London and Guy’s and St. Thomas’ Trust Communications Teams to agree plans and look for opportunities to work together to maximise impact.  
• Act as main point of contact for Evelina London Trust Communications team, building strong relationships and specialist knowledge to best support future campaigns and objectives  
• Act as a business partner to fundraising and funding teams to influence their marketing plans and support delivery, providing expertise on the Charity brands and expertise on a wide range of marketing tactics, including digital marketing, internal comms, PR and communications, events and collateral development.  
• Work with the Senior Brand and Content Manager to support with content production, eg copywriting content and working with external suppliers on video and photo production.  

Delivery 

• Delivery across brands, through effective end to end project management and prioritisation as well as ensuring alignment of stakeholder expectations. This could include managing the delivery of the following –brand awareness and fundraising campaigns, impact reports, branded merchandise, case studies, challenge event collateral, digital assets, hospital onsite collateral, pull up banners, posters, leaflets, DM packs, fulfilment materials, digital assets including videos, photography and animations for social media  

Central to your role will be: 

• Leading project groups to deliver outstanding campaigns  
• developing and managing timing plans and scheduling  
• developing marketing and communication plans  
• working with stakeholders to develop creative and campaign/project briefs  
• copywriting and key messaging development  
• effectively managing feedback and sign off/approvals process internally and externally and stakeholder engagement  
• scheduling, chairing and managing meeting agendas and follow up actions  
• presenting project updates and evaluation  
• ensuring DEI principles are embedded across all charities comms and marketing work  
• proof-reading of materials, fact and source checking  
• briefing creatives and supporting the creative process with designers, copywriters, agencies and freelancers  
• managing the print and production process where required for marketing collateral  

• managing Guy’s and St Thomas’ hospital onsite and channels comms and marketing collateral for charity events, campaigns or projects. This may require you to be onsite at the hospital or related partner or community sites or events on regular basis, which will be based in London 
• managing the development of case studies for Supporters, Fundraisers, patients, families and NHS Staff  
• implement and embed our new brand portfolio across our organisation and the Trust including successful application of new brand identities, values  
• Specifically support Fundraising colleagues across Events and Community, Direct Marketing, Corporate, Legacies, Public Fundraising and Major Giving to deliver on marketing plans for income generation and engagement.  
• Collaborate with the charities Digital team to ensure strong performance of our digital channels in support of our Charity brand goals and content  

Analysis and research 

• Test and evaluate marketing and communications activities, providing the insights and data that influences decisions about future activities.  
• Keep abreast of marketing best practice and new developments, contributing ideas on how these could increase the impact of our work.  

Collaboration, Relationship Building and Networking 

• Build excellent working relationships with the Evelina London and Guy’s and St. Thomas’ Trust Communication Teams, fundraising and funding colleagues - sharing objectives, agreeing plans and looking for opportunities to work across teams to maximise impact. Ensuring they are kept informed and consulted on plans and activities. Organise and lead regular planning meetings between teams.  
• Support effective information flow and collaboration through regular meetings with the digital team.  

Celebrity engagement and media 

• Provide specialist support in developing opportunities involving celebrity engagement.  
• Provide support and matrix management to the Senior Media Officer (Trust employed) to ensure we are maximising media and PR opportunities  

Budget and supplier management 

• Manage project and campaign budgets including invoicing and regular financial reporting.  
• Manage external suppliers, ensuring procurement procedures are followed, suppliers are fully briefed and deliver projects to deadline and to budget.  

Other 

• Pro-actively spot opportunities to grow our 3 charity brands, sharing best practise and knowledge with teams to maximise campaign effectiveness  
• Pro-actively support with creating and embedding team processes and ways of working to improve efficiencies and effectiveness across the organisation  

Work environment 

The post holder should expect to: 

• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.  
• Be responsible for the input and maintenance of databases and files relevant to the post requirements. 
• Will occasionally be required to attend events in the evening and at weekends. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.  

Skills, Knowledge and Expertise

Skills, abilities, and attributes: 

• Delivery-minded, hands – on with a can-do attitude 
• Excellent written and verbal communication skills  
• Highly organised with effective and robust project management skills 
• Proactive and solutions-focused 
• Excellent attention to detail and eye for creative quality 
• A team player with a collaborative working style and a clear focus on delivering outcomes 
• Passionate about brands, creativity and storytelling 
• Ability to manage stakeholder feedback, approvals and creative process  
• Excellent interpersonal skillsand relationship building  
• Confident at presenting, pitching ideas and showcasing creative  
• Thrives in busy environment, resilient and calm under pressure 
• Ability to brief, review and advise creative agencies and our in-house creative team to produce campaign content including print, digital, fundraising and event collateral and materials. 
• Committed to championing audience needs and acting on feedback 
• Committed to constant learning and improving, and to embedding diversity, equity and inclusion 

Knowledge, experience, and qualifications: 

• Significant experience of planning, scheduling, delivery, and management of integrated marketing and communication campaigns to support a range of goals, including fundraising and engagement  
• Strong project management experience  
• Outstanding account management experience  
• Excellent line management experience  
• Excellent people skills with an ability to build strong relationships quickly with a range of stakeholders  
• Experience of developing audience-led propositions and campaigns, using qualitative/quantitative audience research and insight  
• Ability to balance competing priorities and successfully manage challenging situations, working collaboratively with a range of stakeholders  
• Excellent writing, communication and influencing skills  
• Ability to work in a fast-paced environment, managing multiple projects simultaneously  
• Experience of overseeing celebrity engagement  
• Experience of overseeing media and PR as part of wider communication campaigns  
• Proactive, can-do attitude  
• Experience of working in a complex matrix organisation  

• Desirable: Previous experience of working with an NHS Charity or Health, Children’s or Cancer charity  
• Desirable: Experience of managing a multiple brand portfolio  

The Equality Trust is looking for a motivated and organised Senior Digital Engagement Officer who enjoys working in a high trust, high autonomy environment with remote, supportive line management. We offer a dynamic, friendly team and an empowering and flexible working environment. Equality Trust is committed to diversity, equity and inclusion in recruitment. We know that organisations with a diverse team perform better, and we particularly welcome applications from those who identify as from the Global Majority, working class, LGBT+, disabled and older applicants.

Hearing Dogs for Deaf People – High Value Events Team Manager
Location:Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £50,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a High Value Events Team Manager to lead the development and delivery of inclusive, inspiring and impactful high-value event experiences that deepen relationships and generate transformational philanthropic support for the charity.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support.

Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income.

With a strong focus on values-led, relationship-based fundraising, this role will provide strategic leadership to the charity’s new High Value Events function, bringing a consistent, high-quality approach to engagement, cultivation, fundraising and stewardship events. The post-holder will ensure that events are inclusive, mission-focused and deliver strong return on investment, building long-term commitment among principal and major donors, trusts and foundations, corporate partners and senior volunteers.

The ideal candidate will be a strong leader with a background in planning and delivering high-value fundraising or engagement events generating £100k+. You will have worked with high-value supporters, including high net worth individuals, committees and senior stakeholders, and will have a strong track record of working to income targets and maximising fundraising return on investment. Excellent organisational and communication skills will be combined with the ability to engage and influence a wide range of audiences. You will be creative and proactive, with a collaborative and inclusive approach to work, alongside the ability to communicate impact clearly and compellingly.

This is an exciting opportunity to shape the direction of High Value Events at an organisation which is changing people’s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
 

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 16th February, 9.00 am. 

Job Title: PR & Social Media Officer

Department: Communications (Engagement Group)

Reports to: External Communications Senior Manager

Contract: Full-time, Permanent

Salary: £34,350 - £38,000 (depending on experience)

Location: Hybrid - London, EC1Y and homeworking

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.  Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. As BSC begins delivering its next five-year strategy, the organisation is embarking on a period of significant opportunity, growth and impact.

The opportunity:

We are seeking an enthusiastic PR and Social Media Officer to support our external communications, thought leadership initiatives, and events programme, with a particular focus on communicating complex financial and investment-led ideas in a clear, engaging way.

The role will be responsible for executing PR and social media strategies that elevate Better Society Capital's reputation, amplify our thought leadership, and create meaningful engagement with our diverse stakeholder ecosystem, including investors, policymakers, financial institutions, and impact-focused organisations.

This is an excellent opportunity for someone who already has a grounding in finance or financial services communications and is looking to develop specialist expertise within the impact investing sector.

What you will do:

PR Support & Content Creation

• Support the execution of PR strategies and campaigns under senior management guidance

• Help translate technical financial concepts into accessible narratives for non-specialist audiences, while maintaining accuracy and credibility

• Draft press releases, media statements, and thought leadership content relating to investment activity, market development, and financial policy, for review and approval

• Research industry trends across financial services, impact investing, and public policy, identifying credible story opportunities

• Monitor media coverage and compile regular media reports and analysis

• Support communications around investment announcements, fund performance, market data, and research outputs

• Assist with crisis communications planning and response activities

Social Media Management & Content Creation

• Execute daily social media activities across all platforms (LinkedIn and Bluesky)

• Create engaging social media content including graphics, videos, and written posts

• Manage social media calendars and scheduling, ensuring consistent brand voice and messaging

• Monitor social media performance, compile analytics reports, and suggest optimisation strategies

• Stay current with social media trends and platform updates, making recommendations for new approaches

Administrative & Operational Support

• Maintain communications databases and contact management systems

• Coordinate with design and external agencies on communications materials

• Assist with compliance and regulatory requirements for communications

• Provide general administrative support to the communications team

• Other duties as required

What you will bring:

Qualifications & Experience

Essential:

• 1–2 years’ experience in PR, social media, or communications roles within a finance-adjacent environment (e.g. agency clients in financial services, impact investing, asset management, banking, or in-house roles)

• Strong writing and editing skills across multiple formats and platforms, with the ability to communicate financial or investment-related content clearly

• Familiarity with trade & national media landscape in the UK

• Experience creating content for professional and stakeholder audiences, including investors, policymakers, or sector specialists

• Familiarity with the UK investment, charity, or social enterprise landscape

• Confidence working with data, evidence, and financial information to support communications outputs

• Experience with social media management, content creation, and analytics

Desirable:

• Educational background in finance, economics, business, or a related subject, or equivalent professional experience

• Experience working in or for financial services, investment firms, impact funds, or financial PR agencies

• Demonstrable understanding of impact investing, social investment, or sustainable finance

• Experience with graphic design software (Canva, Adobe Creative Suite)

Skills, Abilities and Attributes

• Strong written and verbal communication abilities

• Ability to quickly understand and accurately communicate financial products, investment structures, and market developments

• Strong judgement when handling financially sensitive or market-facing communications

• Comfortable working with senior stakeholders and subject matter experts to shape finance-led narratives

• Creative thinking with strong attention to detail

• Ability to work under pressure and meet tight deadlines

• Proficiency with social media platforms and management tools

• Experience with analytics and reporting tools

• Passionate about social impact and mission-driven work

• Proactive and entrepreneurial mindset with strong work ethic

• Collaborative team player with excellent interpersonal skills

• Adaptable and eager to learn in a fast-paced environment

• Strong attention to detail and commitment to quality

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How to apply:

Closing Date:  11.59pm on Sunday 15 February 2026

Please apply via Applied which is designed to minimise unconscious bias in recruitment. We will review your CV and a short cover letter which should answer the following:

We want to understand why you are interested in a career here at BSC. As such, please include a short cover letter (1-2 paragraphs maximum) telling us about a time where you tried to do something to create a positive change. What was the goal, did it happen, and what did you learn about yourself along the way?

Your CV and statement will be anonymised and reviewed by the hiring panel to help minimise unconscious bias.

NB we screen for answers and CVs generated by Gen AI. To get a 5 star score, we ask that your statement and CV are authentic and reflect your own knowledge, skills and motivations.

Interviews

Round 1 virtual interviews: w/c 23 February 2026

Round 2 in-person interviews: w/c 02 March 2026

We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.

We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch

 Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: We are unable to provide sponsorship for this role. Candidates need to have the existing right to work in the UK

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch

About Smile Train 

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Role Summary:

The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy. 

Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.

This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
 

Reports To: UK Fundraising Director
 

General Responsibilities:

• Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
• Line-manage the Database Manager and Supporter Experience Officer 
• Develop engaging donor acquisition and retention campaigns 
• Utilise data to inform and strategically target key donor segments 
• Create and execute direct communications to our valued supporters 
• Ensure all offline direct marketing campaigns are completed on time and within budget 
• Management of all campaign delivery, including post analysis 
• Reporting to senior stakeholders on performance of the offline individual giving programme

Specific Responsibilities:

Direct Mail 

• Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
• Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
• Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts 
• Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
• Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns

DRTV 

• Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:

• • Set-up of inbound telemarketing and SMS with telemarketing agency
  • Manage creative review and development
  • Manage weekly performance review and provide updates and recommendations to vendor
  • Review and approve media buying plans
  • Manage source code assignment and upload to database

• Management of external creative, media and contact centre agencies 
• Strategic planning, performance monitoring and reporting 

Sustainer Program

• Manage all monthly Direct Debit and other regular individual donations 
• Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts

Other Duties

• Working with external agencies, develop effective testing methodology to inform long-term investment decisions
• Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
• Approve cost estimates and media plans ensuring spend to budget across all campaigns
• Build and manage the offline individual giving programme budget across all channels
• Manage all invoice processing and complete monthly accruals for Finance
• Other duties as appropriate for this role.

Essential functions:

Sitting

Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
 

Required Education and Experience:

• 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels 
• Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
• Skilled with modern and traditional marketing and fundraising channels 
• Strong analytical skills with the ability to use data to drive decision-making 
• Able to take ownership of a process and to use problem solving skills to resolve issues.
• Fluency in a donor CRM, experience with Salesforce preferred
• Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams 
• Excellent people-management skills with the ability to coach and line manage staff
• Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
• Experience of managing creative agencies, printers and external agencies 
• Ability to communicate the impact of marketing efforts with data 
• Able to function both independently and as part of a global team.
• Familiar with the MS Office

Accountability Expectations: 

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities. 

• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role 

• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment 

Compensation Range: £50-£55K

Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.

Head of Programmes / Programmes Director, Level Water

What we're building

Level Water exists to solve a problem that shouldn’t exist: too many disabled children are still missing out on high-quality swimming lessons.

We’ve built a delivery model that works. Families trust us. Pools want to work with us. Funders back us. We’re well-funded (80% unrestricted) and responding to growing demand.

Now we’re entering the next stage: scaling what works without losing quality, care, or joy. This role sits right at the heart of that mission - leading not just how our programmes are delivered, but how we define, measure, and grow our impact.

We’re Level Water - a founder-led charity solving unequal access to swimming for children with disabilities. We’re not a typical charity. We own our swim events and run them like a business, creating a sustainable income stream that directly funds our programmes. That model gives us the freedom to move fast, test ideas, and build something that doesn’t exist anywhere else.

Because we’re self-sustaining, we can make clear, confident decisions about our programme and impact direction. If you want to help tackle unequal access to sport - and shape how a modern charity designs, delivers, and measures programmes at scale - this is your chance.

The opportunity

This isn’t a “keep programmes running” role.

This is a build, lead, and scale a national delivery model role.

As Head of Programmes, you’ll own how Level Water’s programmes are designed, delivered, improved, and expanded. You’ll take a proven model, design for growth  and help turn it into something category-defining - working at pace, making smart decisions, and setting the standard for what inclusive swimming can look like across the UK.

You’ll work closely with the CEO and senior team, lead our brilliant programme function (a Training and Excellence Manager and Programmes Officer), and bring energy and momentum to a part of the organisation that sits right at the heart of our impact.

If you’re excited by growth, complexity, and building something that really matters, you’ll thrive here.

If you’re looking for a role where you can play it safe, this probably isn’t it.

What you’ll actually own

Programme design, quality & scale

• You’ll own how Level Water’s programmes are designed, delivered, and grown - now and into the future.

• Set the strategic direction for our lesson delivery model, ensuring it scales without losing quality, care, or joy.

• Lead and develop the Programmes team, setting clear priorities, standards, and ways of working.

• Ensure programmes are safe, inclusive, effective, and consistently high-quality as delivery expands.

• Build the systems and processes that make great delivery easier at scale, not harder.

Impact, learning & continuous improvement

• You’ll define how we understand, measure, and improve our impact - and use learning to drive better delivery.

• Ensure we gather meaningful insight from families, swimmers, teachers, and partners.

• Turn data and feedback into clear learning that actively shapes programme decisions.

• Lead Level Water’s approach to impact reporting for funders, partners, Trustees, and the Board, alongside the Senior Leadership Team.

• Set clear success measures and use them to guide prioritisation, iteration, and growth.

Strategic partnerships, funding & sector influence

• You’ll build the relationships and credibility that enable sustainable programme growth and wider change.

• Build and manage strategic partnerships with national pool operators and delivery partners.

• Secure and manage national agreements that unlock scale and improve access.

• Work closely with Fundraising to shape strong, realistic programme content for grants and funding proposals.

• Own the programme side of grant-funded delivery, ensuring work is well planned, delivered to a high standard, and reported with clarity and confidence.

• Represent Level Water externally as a credible, influential voice in inclusive swimming, helping to shift culture and practice across the sector.

Who we’re looking for

We care far more about how you work than where you’ve worked or what sector you come from. You don’t need a background in swimming. You don’t need charity experience. What matters is how you think, how you lead, and the energy you bring.

People who thrive here have:

• Ambition for growth. You’re excited by the moment where something good needs to scale - and you want to help shape what comes next, not just maintain what already exists.

• Ownership and momentum. You take responsibility, spot opportunities, and move things forward. You don’t wait for perfect information or permission before acting.

• The ability to hold strategy and delivery together. You can zoom out to set direction and zoom in to make sure things actually work - and you know when each is needed.

• Confidence leading through change. You’ve helped programmes or services evolve through growth, complexity, or transformation, and you’re comfortable making decisions in imperfect conditions.

• Strong relational leadership. You build trust quickly, bring people with you, and create credibility with partners, teams, and senior stakeholders.

• A solutions-first mindset. When things get complicated (and they will), you stay calm, pragmatic, and focused on what will move things forward.

Bonus points if:

• You’ve worked in a scale-up, start-up, or fast-growing organisation.

• You’ve built or reshaped delivery models, partnerships, or systems as things grew.

• You’re motivated by impact and inclusion, and want your work to genuinely change lives.

If this sounds like you - and you’re excited by the challenge of building something ambitious with real-world impact - we’d love to hear from you.

Why Level Water?

Our values - Bold, Driven, Personal, and Joyful - shape how this role shows up in practice. You’ll be expected to bring ambition, move with purpose, care deeply about people, and help build programmes that feel genuinely joyful to be part of.

Bold.
This isn’t a “run what already exists” role. You’ll challenge assumptions, set direction, and help shape the future of inclusive swimming. We want your judgement, your ideas, and your confidence to make clear calls.

Driven.
We’re growing fast, and programmes sit at the centre of that growth. If you’re ambitious about scale, impact, and building something that lasts, there's a real opportunity here to lead what comes next.

Personal.
We’re founder-led and people-first. You’ll work closely with families, partners, and colleagues, balancing high standards with empathy, clarity, and care.

Joyful.
Swimming should be positive, empowering, and fun - especially for children who’ve too often been excluded. You’ll help ensure our programmes don’t just deliver outcomes, but create experiences that build confidence, independence, and a lifelong love of the water.

Practical details:

• Flexible working: remote, hybrid, or (even better) office-based in Tunbridge Wells, your choice.

• You'll attend weekend events throughout the summer.

• Some travel required to pools, partners, and events (including occasional weekends)

• Salary: Head of: £46k-57k (depending on experience)

How to apply

We want to hear from you in whatever way best shows us who you are and how you think.

Get creative. We really want to get a feel for your personality and style. A traditional CV and cover letter? Great. A video introduction? Awesome. Whatever format helps you shine and show us who you are. 

Here's what we'd love to know:

1. What’s the boldest change you’ve delivered that improved outcomes for the people your programme existed to serve - and what did you personally do to make it happen?

Before you apply:

If you've got questions about the role, the team, or whether this might be right for you, please reach out. I'm Lucy Powell, Operations Director at Level Water, and I'd genuinely love to chat. 

Deadline: 

We're reviewing applications on a rolling basis and will close this advert once we've found the right person. So if this excites you, don't wait, but do take the time to show us who you really are. 

We'd rather see your best work than a rushed application. If you need a bit of time to put that together, talk to us.

We're excited to meet you. Let's build something brilliant together.

We are looking for a Skills Development and Engagement Coordinator who will be involved in supporting the programme journey of a young person from when they have a confirmed place on our programmes to the point when they start their expedition or adventure with us. The successful candidate will also coordinate the delivery of our Expedition Workshops and manage our Workshop Facilitators.

If you are an energetic, mature, and motivated self-starter keen to take on new challenge come and help us prepare young people for adventure and to achieve their fundraising targets.  You will need to be hard working, proactive, practical and organised, and have the self belief to be a confident communicator and empathetic to the different starting points of young people. You’ll be motivated by targets, and able to identify opportunities and foster relationships with young people and other stakeholders as part of our wider British Exploring Society community.  

We welcome applications from individuals returning to work, looking to change sectors or to apply their skills in a new context. British Exploring Society is committed to equal opportunity and to building a team that represents a diverse variety of backgrounds, skills and perspectives. The more inclusive we are, the better we think we’ll be at delivering our charitable aims.  We are an equal opportunities employer and do not discriminate on the grounds of gender identity, sexual orientation, martial or civil partnership status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

If you are interested in applying and require any accessibility adjustments to the interview process, please do let us know when you apply. Thank you.