623 Customer jobs

Full time (flexible working options available)

Closing Date: 4 October 2026

Save the Children UK has an exciting opportunity for a collaborative and influential retail leader to join us as our Store Manager in Garstang, Lancashire, where you'll build on the success as one of the town's strongest-performing charity shops while leading an engaged volunteer team and shaping the next phase of its growth!

About Us  

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard, delivering lasting results for millions of children, including those hardest to reach. 

About the role 

This is an exciting opportunity to take the lead of a successful, well-established shop at the heart of the Garstang community. You'll manage and develop a dedicated volunteer team of over 30 people, building capability, engagement and stability while maintaining the high standards that have made the shop one of the town's leading charity retail destinations.

With trading across two floors and plans to return to seven-day opening, you'll play a key role in driving future growth. From developing the dedicated volunteer team to evolving the shop's unique retail offer and identifying new commercial opportunities, you'll have the freedom to combine creativity with commercial thinking to maximise income for children around the world.

We're looking for a people leader who can inspire, embrace innovation and build on strong foundations to take an already successful store to the next level!

In this role, you will: 

• Build, lead and inspire a diverse and motivated volunteer team, championing volunteer recruitment and development to ensure the shop thrives. 

• Drive income and profitability by monitoring financial performance, identifying opportunities, and maximising every area of the business. 

• Deliver retail excellence through effective day-to-day operational management, ensuring compliance, efficiency and high standards across the shop. 

• Maintain and evolve the shop's distinctive, design-led proposition – translating local community trends into compelling product, merchandising and customer experience. 

• Act as an ambassador for Save the Children UK within the local community, strengthening relationships and enhancing the shop's reputation as a destination charity retailer. 

• Champion safeguarding, risk management and compliance, role modelling our values and creating a safe, inclusive environment for volunteers and customers alike. 

About you 

To be successful, it is important that you have: 

• Proven leadership experience managing staff or volunteers in a retail or customer-facing environment (fashion or charity retail experience is highly desirable). 

• A strong commercial mindset, with experience working to targets, analysing performance and adapting to drive results. 

• Excellent customer service skills and the ability to create an engaging, welcoming in-store experience. 

• Confidence using a range of IT systems, including MS Office and reporting or volunteer management platforms. 

• The ability to build and maintain positive relationships with people from diverse backgrounds, motivating and inspiring others. 

• A self-motivated, flexible and resilient approach, with the ability to work at pace in a dynamic retail environment. 

• Commitment to Save the Children's vision, mission and values. 

This role will be based on-site in the Garstang (Lancashire) shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working (the shop trades up to 7 days per week). 

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

This role is based full-time in our Garstang shop.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.