Customer service manager jobs

Our Senior Coordinator is primarily responsible for all Member and supporter engagement and stewardship across the year. They build and develop relationships with individuals, support event delivery and manage all communications from content creation to delivery. This includes e-newsletters, fundraising appeals and ad-hoc communications that increase engagement, retain loyalty and raise funds.

We are looking for someone who is creative, has strong communication skills, the ability to work independently, and take ownership of projects – ensuring they run smoothly and effectively. You’ll have a sound understanding of thoughtful stakeholder engagement, marketing communications and tools, and enjoy sharing with people the impact of their support.

We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.

In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.

WHO WE'RE LOOKING FOR:

Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.

You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.

• Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.

• Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.

• Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service

• Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.

• Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.

• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.

• Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.

• Work to promote the service across all areas of charity and within the wider community

• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.

• Commit to confidentiality, in line with the service and organisational policy

• Support the Counselling Manager to deliver the counselling service to meet its strategic aims

Are you a strategic, results-driven fundraiser ready to make a real impact?

Join the Orpheus Centre, a vibrant charity that transforms lives through the performing arts. We’re on an exciting journey, launching a £25m capital appeal to expand our facilities and grow our reach. To achieve this, we need an exceptional Deputy Head of Fundraising to help lead our income generation efforts and drive sustainable growth.

About the role

As Deputy Head of Fundraising, you’ll play a pivotal role in shaping and delivering innovative fundraising strategies across multiple streams—corporate partnerships, trusts and foundations, individual giving, and community fundraising. You’ll oversee donor acquisition and stewardship, inspire your team, and ensure we meet ambitious targets. This is a fantastic opportunity to influence the future of a charity that champions creativity, inclusion, and resilience.

Location: The Orpheus Centre, Surrey
Salary: £45,000 per annum
Hours: 35 hours per week (flexible working considered) / 52 weeks per year
Contract: Permanent

What you’ll do

• Lead revenue fundraising strategies and secure income through personal efforts.
• Manage and develop a talented fundraising team.
• Build strong relationships with donors, partners, and stakeholders.
• Design compelling campaigns and optimise performance using data insights.
• Deputise for the Head of Income and Growth when required.

What we’re looking for

• Proven experience in managing multiple fundraising streams and meeting income targets.
• Strong leadership and team management skills.
• Excellent communication and relationship-building abilities.
• Strategic thinker with a track record of delivering results.
• Knowledge of fundraising compliance and best practices.

Why join us?

• Be part of a passionate team that celebrates creativity and makes a tangible impact on people’s lives.
• Work on a high-profile capital appeal and exciting projects.
• A supportive, inclusive workplace where your ideas matter.
• Join us in making a lasting difference in the lives of young disabled people through the power of the arts.

Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.

We are an equal opportunities employer and welcome applications from all sections of the community.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

 As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

Job Title: Quality Improvement and Research Administrator

Reports to: Quality Improvement Manager

Line reports: N/A

Contract terms: Permanent 35 hours per week 

Salary

£29,895

Location: London-based, with hybrid working

The Royal College of Ophthalmologists (RCOphth) is a membership organisation and the voice of the profession, with over 4,000 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The post holder will provide administrative support across several key functions of the department, focusing mainly on clinical job description approval and sourcing of volunteers to attend appointment panels across the UK (Advisory Appointments Committee), quality improvement initiatives, and committee administration.

Main responsibilities

AACs and Job Planning

• Responsibility for administration of the College’s Advisory Appointments Committee and ophthalmologist job planning advice service and Coordinating volunteers to attend Advisory Appointment Committees (AACs)
• Administering the approval process for UK ophthalmologist job descriptions (c. 150 a year), assigning work to relevant Council Representatives and supervision of the progress of approvals to meet the average 3 week turn around
• Providing general advice and guidance to stakeholders on job descriptions in accordance with the agreed job description guidance
• Department document management and archiving including documents on the RCOphth website, managing document status spreadsheet used by department team and comms team

Quality Improvement (QI)

• Support the QI Manager and QI Coordinator in the delivery of the College’s QI workstreams
• Provide administrative support for the delivery of the RCOphth Review Service
• Support the coproduction of guidance documents with members e.g. scheduling meetings, proofreading and formatting documents
• In conjunction with the QI team, support delivery of the National Ophthalmology Database audits by answering queries, administration of the sign-up process for participating centres and invoicing process

Departmental Administration

• Providing support to other members of the team as and when required including responding to queries
• Liaison with other College Departments to ensure members and other stakeholders’ experience of any interactions with the College is proactive, positive, and efficient
• Administering department committees e.g. appointments for chairs and committee members, scheduling meetings, agenda setting, minute taking and following up on actions
• Assisting with other administrative process to support the work of the department team including Database administration including data entry and reporting

Other

• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.

Person Specification

Knowledge, Qualifications and Experience

• Previous administrative experience in a similar role
• Knowledge and experience of Microsoft applications, including Word, Excel, Outlook and PowerPoint
• Understands the importance of accurate and timely data entry

Skills and Abilities

• Committed to providing excellent customer service
• Excellent interpersonal skills, the ability to build rapport and work effectively with staff and stakeholders
• Ability to identify issues and solve problems logically
• Excellent written and communication skills
• Ability to contribute new ideas and suggest improvements to ways of working
• Ability to work on own initiative and meet strict deadlines
• Respects and cooperates with colleagues, working effectively with other departments when needed

Personal Qualities (Attributes)

• Commitment to equity and diversity and understanding of how this applies to own area of work
• Committed to own continuing professional development

Other requirements

The post holder may occasionally be required to work some evenings and work away from home in the UK

Director of Income Generation & Business Development
Salary - £55,000 - £60,000 dependent on experience
Location: Leeds (hybrid working)

For over 50 years, Leeds Women’s Aid has been a lifeline for women and children experiencing domestic violence and abuse. The organisation has grown significantly, from a c.£600–700k income charity 10 years ago, to one now approaching £5m annual income. With this growth comes bold, renewed ambition to diversify income, strengthen influence and ensure LWA’s voice, values and impact are communicated with clarity and confidence to reach those who need them most. 

It’s an exciting time in LWA’s development. With a growing footprint, deeper community roots, expanding services and renewed ambition to influence systemic change for women. This newly established Director of Income Generation & Business Development role is designed to bring together income generation, marketing and communications, and retail under one strategic umbrella to shape the next chapter of LWA’s development and impact. 

As Director of Income Generation & Business Development you will set the strategic direction for all income related activity across the charity, ensuring LWA develops a sustainable, diversified income portfolio that is aligned with the charity’s purpose and values. This is an opportunity to shape a sustainable future for LWA – ensuring it can continue to grow its impact and that its work remains rooted in the voices and experiences of women and children. 

You’ll play a key role in the Senior Leadership Team, contributing to collective leadership, organisational governance and the long-term resilience and strategic direction of the charity. 

As Director of Income Generation & Business Development you will:

• Strategically lead a multi-year income generation and business development strategy, setting key objectives and enabling diversification that aligns with LWA’s values and new organisational strategy. 
• Provide strategic leadership for marketing and communications, ensuring organisational-wide narrative building that reflects the values and impact of LWA, while championing the voices of women and children. 
• Ensure strategic leadership for LWA’s retail function, developing growth strategies that balance community impact alongside financial performance. 
• Develop compelling, adaptable cases for support that reflect LWA’s impact and ambitions, ethically and meaningfully embedding survivors’ voices. 
• Strengthen organisational resilience through income diversification beyond statutory funding, establishing strong communities of support and identifying opportunities for growth. 
• Work collaboratively with the Director of Services & Engagement and Director of Strategy, Partnerships & Influence to identify and develop new commissioning and business development opportunities, ensuring viability and strategic alignment. 
• Represent LWA with authenticity, integrity and sensitivity to ensure the values of the organisation are upheld and that organisational decision making reflects women-centred principles. 

The role would best suit:

• A senior income generation leader, with broad multi-stream experience and a proven track record of strategically driving growth and diversification of fundraised income. 
• A strategic leader with the ability to develop a team across income generation, marketing and communications and retail. 
• An individual with experience of developing income generation strategies that intersect with organisational strategies and ambitions. 
• Someone with the ability to balance income generation with ethical storytelling/responsibility, public accountability and regulatory considerations. 
• An individual who demonstrates commitment to LWA’s values and the Nolan Principles: selflessness, integrity, objectivity, accountability, openness, honesty and leadership. 
• Someone with demonstrated commitment to, and understanding of, women-led and women-centred support services, including the importance of trauma-informed, inclusive, and empowering practice for women and girls.

Please get in touch as soon as possible to express an initial interest, the deadline for applications (CV and Application Questions) is Tuesday 24th February with first stage interviews scheduled to take place Thursday 5th/Monday 9th of March.  

Due to the nature of the services provided and the population supported, this post is subject to an Occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010, and therefore the postholder must be female. This requirement is applied lawfully and proportionately, reflecting the organisation’s provision of specialist women-centred services and the need to maintain safety, trust, and authenticity in leadership and external representation.

Appointment to this role will be subject to safer recruitment checks, including satisfactory references, right to work verification, and a Disclosure and Barring Service (DBS) check at the appropriate level.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll lead and coordinate our local campaigning work across London. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focussed political campaigning work and advocacy. 

Your work will help raise awareness and increase knowledge about Parkinson’s. Through your campaigns you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you’ll do:

• Be a first point of contact for supporters and campaigners in the local area,who want to improve services in their local area.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks.

• Recruit and manage a sustainable network of local campaign volunteers.

• Lead campaigns to ensure everyone with Parkinson’s has access to the multidisciplinary team so they can live well with Parkinson’s.

What you’ll bring:

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning. 

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Experience of delivering training to volunteers and staff. 

• Ability to work flexibly, sometimes evenings or weekends.

• Experience of using digital tools to work collaboratively and productively. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 12 March 2026, online via googlemeet.

Following this, successful candidates will be invited to meet the Senior Local Campaign Officer in person for a second round interview.

The successful candidate will be required to:

• Live within the geography required (South East England)

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Associated Country Women of the World (ACWW) is an international non-governmental organisation which works to amplify the voices of rural women globally.  We are looking for an Executive Director for our small Central Office team which works with member organisations and individuals in the UK and around the world to ensure that rural women are represented, recognised for their critical importance in society, and have a platform to influence policy makers.  We combine advocacy and small-scale, women-led development projects designed by the local women who will implement them for the benefit of their communities.

This an exciting time to join ACWW in the lead up to our centenary and planning for the 32nd Triennial World Conference in 2029.  We are looking to appoint an Executive Director as our current Executive Director will be retiring this summer.

The successful candidate will be reporting to the Board of Trustees and working with colleagues and trustees to foster relationships, partnerships and collaborations with individuals, funders and networks in line with the Association’s objectives, priorities and values. You will have an important contribution to make in all aspects of the Association.

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion.  We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life including groups currently underrepresented in our workforce.

This role is offered as full-time.  If you have successful charity sector experience, ability to build and maintain positive relationships and are looking to work for a charity focused on championing women’s empowerment and advocating for change, we’d like to hear from you. Please see application pack for further details and to apply.

We are looking to recruit a Retail Supervisor to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 21 hours per week (7 hours per day on any 3 days out of the 7-day week, including weekends, bank holidays and early mornings/evenings, as necessary). In return, you will receive a salary of £16,676.69 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

About the Retail Supervisor role:

The Museum is looking to recruit an experienced Retail Supervisor. Assisted by the Retail Manager, you will be responsible for supervising day to day retail operational activity and ensuring the provision of consistently high standards of customer care to actively support the strategic priorities of the Museum. You will help to maximise the commercial return from the Museum’s retail activities and experiences as well as supporting all commercial operations, delivering an excellent visitor experience. You will actively contribute to the interpretation of the story of the RAF and support daily operations across the Museum.

What we are looking for in our Retail Supervisor:

The right candidate will have a proven track record in commercial retail sales, EPOS and stock control systems coupled with the promotion and delivery of a high standard of customer service and care. We are looking for someone with prior supervisory experience and passion in leading and motivating a team, as well as driving the standards of both service and sales.

Travel between the Museum’s sites will be necessary from time to time as well as attending off site events, trade shows and training courses, which may require overnight stays.

Closing date for applications: 1 March 2026
Interviews will take place on: 12 March 2026

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Job Title: Chief Medical Advisor (SCS2)

Organisation: Department for Work & Pensions (DWP)

Salary: Circa £145,000

Locations: London, Leeds, Sheffield (hybrid, 60% in the office)

Key Benefits: Civil Service pension scheme (28.97% employer contribution), 25 days annual leave (+9 days of Bank Holiday leave)

Application Closing Date: Monday 2nd March, 10am

The Department for Work and Pensions (DWP) is seeking a permanent Chief Medical Advisor. This is an SCS2 grade role and an outstanding opportunity to work in the largest Civil Service Department that touches the lives of citizens the length and breadth of the UK.

This is a unique opportunity for a senior medical professional to provide expert advice to inform policy, legislation, and delivery decisions at the UK’s biggest public service department, where we administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

This role will be the Senior Responsible Officer (SRO) for Clinical Governance and Clinical Profession. The postholder will build strong relationships with senior leaders, including the Permanent Secretary, ministers, and external stakeholders, ensuring clinical advice is accurate and of the highest quality. The role requires strong team leadership, promoting an inclusive environment for clinicians to encourage development and growth while ensuring compliance with legislative requirements.

As the Department’s most senior medical professional, you will provide expert advice on clinical policy and clinical governance matters to DWP Ministers and senior leaders across DWP including the DWP Executive team. The role will also work closely with other clinical teams across government as well as external organisations such as regulatory bodies, external providers and charities.

The Department has an ambitious reform agenda including priorities set out in the Get Britain Working White Paper and the Pathways to Work Green Paper and a focus on tackling rising youth inactivity.

As Chief Medical Advisor you will bring professional expertise to complex problems, influencing right at the heart of decision making. You will be a strong relationship builder, able to work effectively across a large and complex organisation, and operate as an inspiring leader.

This role has four major components:

1. Leading a team of approximately 50 colleagues providing clinical advice across DWP, you will act as the Department’s expert on clinical policy matters and work with officials across the Department to ensure Ministers receive the highest quality advice on clinical policy.
2. Provide the in-house clinical advice relating to disability, work, and health within DWP for Ministers and the Executive team.
3. Operate as Head of Clinical Profession, where you will be responsible for training, appraisal, and revalidation of c.200 clinicians in DWP, ensuring they are in good standing with their regulatory body. There is also a dotted line of professional responsibility to 5,500 healthcare professionals within contracted provider organisations.
4. As SRO for Clinical Governance, you will oversee the DWP Caldicott Guardian and Clinical Safeguarding Lead, providing final sign-off for sanctions and waivers on behalf of the Secretary of State.

The successful candidate must be able to demonstrate their knowledge, experience and skills against the following essential criteria:

• Excellent strategic thinking skills, with the ability to understand both complex policy detail and high level, strategic connections across a broad portfolio and an outstanding eye for critical detail.
• Experience of delivering practical and innovative responses to complex issues and responding to unplanned circumstances.
• Strong technical skills relevant to clinical safeguarding with expertise in occupational health or functional medicine.
• Evidence of exceptional leadership and ability to lead multidisciplinary clinical education teams and / or programmes to ensure understanding of all roles across the 5,500 strong clinical profession, including the ability to motivate and inspire an experienced and diverse clinical team.
• Ability to demonstrate credibility to inspire the respect of both internal and external stakeholders at Director level and above.

Applicants must also meet the following qualification and membership requirements:

• A clinically active doctor with license to practise with GMC.
• Candidates must meet minimum ‘Continuing Professional Development’ (CPD) requirements (i.e. be up-to-date) in accordance with the requirements of the appropriate recognised professional body.
• Medical qualification MBChB or equivalent.

It is desirable that applicants hold a faculty of medical leadership recognition to ensure profession leadership is credible.

A detailed candidate pack is available for more information on the vacancy.

Prior Civil Service experience is not a pre-requisite, however, applicants must demonstrate the ability to operate at scale in a complex environment. DWP are an equal opportunity employer and value diversity in our organisation, we welcome applications to help us reflect the citizens we serve.

This role can be based in the following DWP Hub locations: London, Leeds, or Sheffield.

Hybrid working policy: The expectation is that that this role would require the successful candidate to be in the office more than 60% of the time. Travel to other DWP and official locations including London is required which may include overnight stays.

Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme.

Applicants will be required to provide an up-to-date CV and supporting statement (up to 1,250 words) detailing how you meet the role’s requirements. You will also provide a completed online diversity monitoring form.

The closing date for applications is Monday 2nd March 2026 at 10:00am.

In addition to Security Check (SC) level clearance, this role will also be subject to an Enhanced Check. Candidates who do not already have this level of clearance can have this undertaken post-appointment. In all cases the appointment remains conditional on this level of security clearance.

DWP is recognised as a Disability Confident Leader, demonstrating the departmental commitment to attracting, recruiting and retaining disabled people and supporting them in achieving their full potential. We run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria for the advertised role. This vacancy is also part of the Great Place to Work for Veterans (opens in a new window) initiative.

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas: 

· Educating the next generation of change-makers;

· Challenging ideas and driving change through research;

· Giving back to society through meaningful service;

· Working with our local communities in London;

· Fostering global citizens with an international perspective.

About the role

The Data Analyst works within the Data Team, using and transforming data from multiple sources to produce high quality, digestible reports, dashboards, and bespoke pieces of analysis for our fundraising and alumni colleagues.  You will also lead on any benchmarking projects, both the submission of data and the interpretation and presentation of their findings.  Being a clear communicator of often complex information, you will deliver insight into the performance of our various fundraising and engagement programmes, giving colleagues the information they need to continually innovate and improve.

In addition, you will have a raft of technical skills and approaches that will enable you to efficiently transform source data from multiple data sources ready for import into our Dynamics CRM system.

You will be keen to learn and develop, embracing new technologies and ways of working, and will work with the Data Team and others across the department to improve the quality of the underlying data we all rely on.  You will also work closely with others in the team, IT colleagues and other users across the organisation to shape future CRM features.

You will be required to liaise and work collaboratively with other teams on new fundraising projects and initiatives, thereby ensuring a joined-up approach, that future reporting requirements can be met, with learning shared and insight retained.  You will often need to manage multiple requests and prioritise your workload, albeit we have adopted an Agile approach to development.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Knowledge of data insight, analysis and reporting techniques.

2. Significant experience of working with a fundraising or marketing CRM in a technical, database management or report writing capacity.

3. Strong SQL skills.

4. Experience of building reports and dashboards using Power BI or other data visualisation tools.

5. Ability to create data transformations using tools such as Power Query, Power Automate and/ or VBA macros.

6. Experience of manipulating large or complex datasets.

7. Ability to communicate often complex and technical information in a clear and digestible way to a wide range of stakeholders, both internal and external.

8. Experience of managing conflicting deadlines and multiple priorities.

Desirable criteria

1. Knowledge of data modelling/ analysis techniques.

2. Experience of using Microsoft Dynamics and its associated applications such as Customer Insights.

3. Experience of building dashboards within Microsoft Dynamics.

4. Knowledge of other programming languages, such as DAX and M.

5. Restless enthusiasm for learning new technologies and improving processes.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

 Close Date: 08-Mar-2026

This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview.

First stage interviews are week commencing 16th or 23rd March.

Core Values interviews are due to be held week commencing 23rd or 30th March.

Operations Transformation Programme Director

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Interim Operations Transformation Programme Director 

Full Time/Fixed Term Position for 18 Months (potential for permanent role)

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 
About Us 

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.  

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance Operations) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as our Volunteers and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.  And now with a new strategy and after a review of our current structures were recruiting to a new Operations Transformation Programme Director to help take our delivery to the next level and build our services. 
 
Job Summary 

As The Operations Transformation Programme Director, you’ll build and lead a new directorate driving major change across Estates, Fleet, Logistics and Supply Chain to ensure St John’s operational services are efficient, future‑ready and deliver outstanding support. Reporting to the COO, you’ll oversee Estates & Facilities, Fleet, Logistics, Clinical Equipment, Health & Safety and Business Continuity, managing a c.£22m budget. You’ll ensure that we implement our new Estates strategy, lead capital investment, transform contract management, and deliver a best‑in‑class logistics and supply chain model. Success means measurable performance improvements, achieving key transformation milestones, strengthening stakeholder relationships, and embedding a culture of innovation, inclusion and continuous improvement while ensuring value for money.

About You 

You will bring senior leadership experience from a large, complex organisation, with strong expertise in either estates and FM, or supply chain, logistics, medical devices and contract management. You will have led large, diverse and geographically dispersed teams, delivering major transformation and operational improvement programmes. Degree‑educated with relevant professional development, you will demonstrate inspirational leadership, excellent communication, analytical thinking, confident board‑level reporting, and proven budgetary management.

About the Role 

• Own and be accountable for the development and delivery of transformation plans for estates, fleet, logistics, and supply chain, aligned with organisational strategy and ensuring safety, quality, and efficiency
• To be accountable for the account management of key external providers across Fleet and Estates
• To hold overall accountability for a significant P&L and ensure adherence to plan delivering value and measurable improvements.
• Lead change initiatives, engaging stakeholders and driving adoption of new processes and technologies.
• To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values.
• Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams and the business and to ensure we meet internal and external compliance requirements, continually measuring and acting on customer/stakeholder feedback
• Cultivate relationships with external stakeholders, partners and customers.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.   At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.    

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Reporting to: Premises Manager

Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca’s services are delivered

Hours: 37.5 hrs per week including some evening and weekend hours may be required

Salary: £24,754 - £28,454 per annum

Overall Purpose

To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites.

Duties Responsibilities

• Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms.
• To become familiar and actively use the Baca’s maintenance management system which aids the reactive and planned works across all sites.
• Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned.
• Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up.
• Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed.
• Support in the setting-up and closing down of properties and rooms between moves.
• Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people.
• Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful.
• Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification.
• Supporting with other administrative activities in line with the team needs.

General:

• Play an active and supportive role within the organisation.
• Take ownership of files allocated, ensuring they are up to date and stored correctly.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Embrace the Vision and Values of Baca and reflect this in working practice.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties.

The successful applicant will have a personable style that is in line with Baca’s vision and values. Someone who is supportive, approachable, responsible, reliable and personable.

Qualifications/Knowledge/Experience

• Good knowledge/understanding of the building and maintenance process.
• A good awareness of general health and safety, especially regarding maintenance work.
• Ability to use computers well, with experience in Microsoft Office and on-line email systems.
• Experience of prioritising workload to meet competing deadlines.
• Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner.

Skills/Abilities

• Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening.
• Excellent personal organisation with a high attention to detail.
• Ability to manage a number of tasks at any one time.
• Self-motivated to complete a varied workload.
• Working well as part of a team is essential.
• Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties.
• Ability to work to deadlines and respond in a flexible way to the changing demands of Baca’s work.

Other Expectations

• Appointment is subject to a satisfactory DBS check.
• Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular.
• Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice.
• Commitment to work within the aims, values and ethos of the organisation.
• Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors.
• Holds a full, clean driving licence and has access to transport.

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK’s health and care system!
 
This is a great opportunity to join a purpose-led health and care charity as their Participant Engagement Lead, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
 
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
 
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
 
Role: Participant Engagement Lead
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
 
The Role:
 
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
 
Your responsibilities will include:
 

• Acting as the primary point of contact for prospective participants across open programmes
• Proactively nurturing enquiries and guiding individuals through to enrolment
• Managing the full application and admissions cycle using a new system
• Coordinating virtual interviews and communicating outcomes promptly
• Overseeing onboarding, invoicing, ticketing and participant communications
• Maintaining accurate recruitment metrics and reporting against targets
• Collaborating with marketing colleagues to align campaigns with recruitment goals
• Contributing to promotional messaging and ensuring programme information is accurate across channels
• Working closely with programme leads to ensure seamless handover from recruitment to delivery
• Identifying opportunities to streamline and enhance recruitment processes

 
About You:
 
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
 
You’ll also have:
 

• Experience handling high-volume enquiries with professionalism and responsiveness
• Strong organisational skills and the ability to manage multiple workflows simultaneously
• Confidence with data, reporting, budgeting and forecasting
• Excellent written and verbal communication, with a warm and persuasive tone
• Strong CRM/database experience and high attention to accuracy
• A collaborative approach and the ability to work cross-functionally
• A proactive, solutions-focused mindset and comfort working in a changing environment
• Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.

 
Why Apply?
 
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
 
Interested?
 
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.