Customer services and data manager jobs

Our Vacancy
Join Us as a Housing Support Worker – Be the Bridge Between Temporary Accommodation and a Home. 

At Peabody, we’re committed to helping people build stable, confident futures. We’re looking for a Housing Support Worker who is compassionate, proactive, and ready to support adults and families living in temporary accommodation.

This is not a care role. It’s a practical, hands on support position focused on empowering people to manage their tenancies, develop essential life skills, and overcome barriers that may be affecting their housing stability. You’ll be working alongside tenants to help them feel more in control of their circumstances, stay independent, and move on positively at the end of their term.

What you’ll be doing:
In this role, you’ll provide high quality, person centred housing support to adults and families living in temporary accommodation, helping them build the skills and confidence needed to sustain their tenancies and move on successfully. You’ll work flexibly, delivering 1-to-1 support both over the phone and through home visits, adapting your approach to meet the diverse needs, backgrounds, and circumstances of each household. Acting as a bridge between accommodation and a stable home, you’ll ensure tenants have the knowledge, tools, and support networks needed to thrive throughout their housing journey.

Your role will involve:

• Risk Management: Completing and regularly updating risk assessments to ensure the safety of tenants, the community, and yourself.
• Housing Related Support: Offering guidance on budgeting, benefit claims (including Universal Credit and Housing Benefit), rent payments, and basic home management.
• Signposting & Advocacy: Identifying additional needs such as mental health, employment, or substance misuse, and connecting tenants to specialist external agencies.
• Administrative Excellence: Maintaining accurate digital case notes in real time, ensuring GDPR compliance and strong, high quality reporting
• Team Collaboration: Providing “roving” support to colleagues and assisting at other schemes when required to ensure continuity of service.
• Holistic Support Planning: Co producing personalised support plans with tenants, setting clear and measurable goals to strengthen housing stability and overall wellbeing.

What we’re looking for

• Strong communication skills with the ability to explain complex housing information clearly to a diverse tenant group, including individuals and families.
• Ability to travel independently to tenants’ homes as part of regular support delivery.
• Experience in housing, social care or community support (desirable but not essential – full training provided for the right candidate).
• High proficiency in Microsoft Office 365 and digital case management systems, with confident report writing skills.
• Excellent people skills and the ability to build rapport while maintaining professional boundaries.
• A collaborative, “can do” attitude with a willingness to support other schemes and colleagues during busy periods.

Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get:
•    25 days’ annual leave 
•    Flexible benefits including healthcare, dental, and discounts.
•    4x Life Assurance and up to 10% pension contribution.
•    Professional development, including funded apprenticeships.
•    Two paid volunteering days each year.
•    Family-friendly policies and a supportive team culture.

Please read before applying:

This is a part-time role - 18.75 hours per week
Shifts may include early mornings and evenings, so flexibility is key.

We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! 

Closing date: 05 February 2026
Microsoft Teams interviews will take place on Wednesday 11th January 2026, followed by in-person interviews at the service in Braintree on Friday 13th February 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Concern Worldwide (UK) is looking for a Supporter Acquisition Manager to join the team on a full time, permanent basis.
 
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver lifesaving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 25 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.

Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Flexible hours and hybrid working
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

About the role:
The Supporter Acquisition Manager leads the strategy and delivery of our acquisition programme, with a focus on digital and face-to-face recruitment. This critical position focuses on driving growth and recruiting new supporters, developing and leading the team to deliver campaigns that bring new supporters on board and deliver long term value, with a key emphasis on expanding the digital acquisition stream and delivering on our hybrid model of face-to-face acquisition. The ideal candidate will bring both digital acquisition experience as well as face-to-face experience, and a strong understanding of how to engage with diverse audiences. This role is critical to driving sustainable growth in supporter numbers and unrestricted income.

The role will work predominantly across face-to-face and digital channels, guiding strategies, creative development, performance analysis, and budget management.

This role works closely with the Supporter Development and Legacies Manager to ensure the holistic approach to supporter acquisition and development, attracting donors to fuel sustainable long-term income.

About You:

ESSENTIAL
• Proven track record of success in supporter or customer acquisition, with experience managing and forecasting large budgets.
• Demonstrable experience of writing, developing and implementing supporter acquisition strategies with evidence of improvements in long-term value.
• Strong knowledge of digital and direct marketing strategies, including campaign planning, delivery, and evaluation.
• Track record of delivering results against ambitious supporter recruitment and income targets.
• Confident in forecasting, performance analysis, and data-driven decision-making.
• Experience managing external agencies and suppliers.
• Excellent project management and organisational skills.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Familiarity with CRM systems and marketing automation tools.
• Understanding of GDPR and data protection in a fundraising context.
 
DESIRABLE
• Experience working within the charity or non-profit sector.
• Knowledge of supporter journeys and donor engagement best practice.
• Experience in testing and optimising acquisition channels for improved ROI.
• Experience of acquisition channel modelling and forecasting for return on investment.
• Key Performance Indicators (KPIs)
 
HOW TO APPLY
 
To apply for this post, please upload your CV and cover letter explaining how you meet the essential and desirable criteria for the position by 1st February 2026. Interviews scheduled to take place 10th and 11th February 2026.
 
Your cover letter will be scored against each of the listed requirements listed in the job description. To give yourself the best chance of being shortlisted, please copy each criterion into your cover letter and explain under each one how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
 
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
 
All candidates who are short-listed for an interview will be notified via email.
 
Candidates must be legally entitled to work in the UK at the time of application.
 
Conditions of Appointment:
 
Pay band: GB7
Location: London (Hybrid)
Salary: £49,613 - £55,125, based on full time hours (35 hours per week)
 
New employees typically start at the beginning of their pay band.
 
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
 
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
 
You may also have experience in the following: Supporter Acquisition, Fundraising, Supporter Engagement, Supporter Care, Customer Services, Telemarketing, Call Centre, Fundraising Assistant, Fundraising Administrator, Customer Service Advisor, Acquisition Manager, Customer Service Assistant, Customer Service Representative, Charity, Third Sector, NFP, etc.
REF-226 129

Are you looking to develop a career in retail management? Would you be motivated in a retail role that makes a life-saving difference?

We are looking for a Store Manager Designate to join our retail field team covering our home stores across North & East London and the Essex area.

What does this role involve?

From working in a variety of stores you will gain exposure to different markets, layouts and turnover of stores before taking responsibility of your own store. The Store Manager Designate role provides cover across different locations to support the day to day running of the required stores and includes:

• Driving sales and achieving targets
• Delivering a high standard of service to customers that is expected by the BHF
• Leading and developing a team of staff and volunteers
• Deputising for Store Managers.
• Stock generation and management
• Visual merchandising
• Recruitment and training of staff and volunteers.

What are we looking for?

• Previous retail experience is essential
• Good commercial awareness
• Experience of leading and developing teams
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Results driven but with a recognition of right result, right way
• Excellent customer service skills
• Ability to build rapport with people

​

This role involves providing cover and support to various stores. Therefore, willingness to travel to various sites is essential.

The successful candidate will need a full UK driving licence.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

1. Click the “Apply” button below.
2. You’ll be seamlessly redirected to the BHF Careers page.
3. Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

About Muscular Dystrophy Support Centre (MDSC)

Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.

The Role

We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.

Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.

Head of Delivery JD

Key Responsibilities

• Provide strategic and operational leadership for MDSC’s service delivery portfolio
• Lead and manage delivery teams, ensuring consistent, high-quality performance
• Oversee safeguarding, risk management, health & safety and regulatory compliance
• Develop and maintain quality systems, audits and performance frameworks
• Champion meaningful service-user involvement and co-production
• Lead service development, mobilisation and change management initiatives
• Build productive relationships with commissioners, funders and partners
• Oversee service budgets, financial planning and sustainability
• Support staff development, supervision and performance management

About You

You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.

You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.

What We Offer

• A senior leadership role with real influence and responsibility
• The opportunity to shape and grow impactful services
• Supportive, values-driven organisational culture
• Pension contribution
• Annual leave entitlement plus bank holidays
• Ongoing professional development

Safeguarding

This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.

Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role.

Closing date: Friday 30th January 2026

Join us as a Commercial Business Development Manager (South) - Job Description/Person Specification

WithYou is recruiting for an experienced Commercial Business Development Manager to join our Business Development and Communications directorate. This is a key role for a collaborative and commercially minded professional who is motivated by impact and excited by a varied role that will directly support the growth and sustainability of our services.

As a leading charity supporting people with drug, alcohol and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.

As Commercial Business Development Manager for the South Region, you'll be responsible for driving the development of high-quality tender submissions. This will include undertaking market analysis and strategic service design in collaboration with colleagues from across the organisation, including operations, clinical, finance and HR.

Key priorities will include:

Project management: leading a project team to produce high-quality, competitive, and financially viable bids.

Bid writing: contributing to the writing of technical responses, implementation plans, and service models.

Commercial modelling: developing costed pricing models that reflect specifications, internal cost structures and delivery models.

Strategic analysis and pipeline development: monitoring market trends, commissioner expectations, and competitor positioning to inform our regional pipelines.

Collaboration: working closely with Directors, Operational Leads and other Subject Matter Experts to prepare for commissioning and tendering activity, including designing service models.

Compliance & quality: ensuring all models comply with procurement regulations and public sector contracting expectations.

This is a permanent, full-time role working 37.5 hours per week. You will work from home, with travel across England and Scotland as required. The salary for this role is £37,000 to £44,290, depending on experience.

We’ll be excited to see the following in your application:

• Substantial experience in a similar role, including a track record or appreciation of business development
• Demonstrable project management experience and skills, with excellent attention to detail
• Knowledge of the third sector, health and social care and/or public health
• Commercial and financial modelling skills
• Excellent communication skills, including effective stakeholder engagement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

What we offer

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

The Fundraising Managers’ key objective is to identify and develop opportunities, create inspiring funding proposals, and provide excellent stewardship to ensure all funders and partners feel valued, engaged, and motivated to continue their support. 

You’ll also maintain a healthy and active pipeline of our new prospects, supporting the long-term sustainability of our work.

This is a rewarding, hands-on role for someone who loves relationship building, is confident working with funders and corporate partners, and is excited to be part of a charity making a real difference to trans youth across the UK.

The  Operations and Volunteer Coordinator is a flexible, part time role and if you are highly organised, enjoy working as part of a small team and making a difference in the local community then this role may be for you. We have three services that we deliver in and around the Winchester area, and this role underpins them all to support and coordinate the charity’s activity.

Friends of the Family Services

• Mum and Young Children's Group which offers group counselling and peer support to mums, whilst their babies and preschoolers are looked after by a team of volunteers.
• 5s to 13s Befriending in which a child aged between 5 and 13 years old is matched with a volunteer who meets them weekly for a year. Time away from chaotic homelives with a positive role model, boosts wellbeing and confidence. Our team provides tailored support to the family. 
• Support for dads - counselling and peer support for dads. 

What you'll be doing

In this role you will be the first point of contact with all of our wonderful volunteers, who are critical to the success of our work.  You will work closely to support the 5s to 13s Befriending Manager and other service leads to ensure smooth delivery of event and training activities. You will also support the wider charitable activity with your strong administrative and operational skills, including organising events, managing our database and general office management. We are continuing to evolve our services within the community, and for the right candidate there is also potential for increased hours in the future.

For further information please refer to our website where you will find a detailed role description and application form.

Role Information

This role reports to the Operations Director, and is part time for 16 hours per week. We offer 28 days annual leave (including bank holidays) plus 3 days over Christmas. The salary is a FTE equivalent of around £27,300. We are a small, flexible team who are passionate about what we do. Hybrid working is available with weekly attendance in the office.

We look forward to hearing from you. 

Youth Hub Lead

Organisation: Fit For Life Youth (FFLY)
Salary: £40,000 per annum
Hours: Full-time (36 hours per week)
Location: Kensington and Chelsea (with key responsibilities in Chelsea area)

About Us
Fit For Life Youth (FFLY) is dedicated to empowering children and young people (CYP) aged 8–19 through dynamic, inclusive, and impactful youth services. We work across Kensington and Chelsea to provide safe spaces, engaging activities, and opportunities that help young people thrive.

The Role
We are seeking an experienced and passionate Youth Hub Lead to oversee the delivery of high-quality youth hub services, primarily in Chelsea (World’s End and surrounding areas). This is a leadership role that combines strategic planning, hands-on delivery, and team management.

You will:

• Lead and manage youth hub operations across Chelsea and Lancaster Youth Hubs.
• Develop innovative programmes that reflect the voices and needs of young people.
• Manage a team of 5 Youth Workers and recruit volunteers.
• Build and maintain partnerships with schools, local organisations, and stakeholders.
• Act as Designated Safeguarding Lead for youth hub services.
• Play an active role in income generation and fundraising to ensure sustainability.

Key Responsibilities

• Direct and deliver a varied programme of youth activities, including holiday programmes, trips, and residentials.
• Champion FFLY’s values and foster a positive, high-performing team culture.
• Ensure compliance with safeguarding, health and safety, and organisational policies.
• Represent FFLY at partnership meetings and deputise for the CEO when required.
• Monitor and report on service impact, ensuring funder requirements are met.

About You
We’re looking for someone who is:

• Experienced in managing youth services and leading teams.
• Skilled in partnership building and community engagement.
• Knowledgeable about safeguarding and committed to young people’s welfare.
• Creative, proactive, and able to inspire both staff and young people.

Essential Requirements

• Proven experience in youth work leadership.
• Strong organisational and communication skills.
• Ability to work flexibly, including evenings and occasional weekends.

About us

Community Foundations for Lancashire and Merseyside (CFLM) is a leading local charity that connects people, businesses and partners with the grassroots projects making a real difference across our region. We manage charitable funds, support community initiatives, and drive meaningful, measurable impact across Lancashire and Merseyside. Our mission is simple: strengthen communities, empower local people, and create lasting change where it’s needed most.

Role Summary

This role brings together operational leadership, executive support, and administrative coordination. You will ensure the organisation runs efficiently day-to-day while also driving longer‑term improvements that support CFLM’s strategic goals - including achieving annual surpluses and meeting ambitious income targets.

As the operational lead, you will work closely with colleagues across all departments and manage key relationships with external providers in HR, IT, and facilities. You will also play a central role in governance processes and provide high‑quality administrative support to the CEO and Deputy CEO.

Projects you will lead on include completing UKCF Quality Assurance and implementing the UKCF CRM (Salesforce) system.

Please see the full job description and Person specification.

This is a challenging, exciting and rewarding role for a highly motivated, enthusiastic and pro-active fundraising professional with a strong background in community engagement and communications. You will continue building the public profile of St Petrock’s and be responsible for generating the income needed to run and further develop our vital and life-saving services.

About St Petrock’s (Exeter) Ltd:  St Petrock’s is Exeter’s local, values-led and much-loved homelessness charity, created and supported by the local community to provide vital services for rough sleepers and other people experiencing homelessness, and those at risk of homelessness in Exeter. For more details, please visit our website.

About the role:  You will be creative, self-motivated, conscientious and energetic, and have superb interpersonal and communication skills to engage effectively with a wide range of people and build the supporter base of St Petrock’s. You will have strong project and event management skills to lead on major fundraising campaigns and events such as our annual Christmas fundraising video campaign, the Big Night Out sponsored sleepout, and the Big Night In fundraising dinner, along with the imagination and drive to develop a full programme of public fundraising challenges and events. You will also have the knowledge and drive to develop legacy giving and major donor programmes and, supported by the Fundraising and Communications Officer, will be responsible for our social media platforms, website, media relations, and other external communications.

You will be primarily based at the St Petrock’s homelessness centre, with the opportunity for some hybrid working (at home or at local co-working venue). Given the nature of the role, it is essential that you have a suitably insured vehicle and are able to attend meetings and events outside normal working hours to share about St Petrock’s as needed.

Applications:For more detail (including a full Job Description & Person Specification) and how to apply, please download the Job Pack from our website or in the ad attachments.

To complete your application, please send us your CV, covering letter and a disclosure form as per the details in the Job Pack, outlining why you feel you are an ideal candidate for this post..  (These can also be emailed to us following the details in the pack). 

Closing date for applications: Monday 16th February 2026 at 9am

Please contact Peter Stephenson, Chief Executive via the contact details in the Job Pack if you would like to have an informal discussion before applying (including a contact phone number if you would like to arrange a call back).

St Petrock’s is fully committed to safeguarding the welfare of vulnerable adults and children. We use “safer recruitment” practices throughout our recruitment processes, and all successful candidates will be subject to the highest level of DBS check that is legally permissible for their role. Any offer of employment is subject to a satisfactory DBS check. Applicants should understand that a criminal history will not necessarily bar applicants from this role but will be subject to risk assessment.

We are recruiting three Counter Fraud Officers, one permanent and two fixed term for 12 months.

This is an exciting opportunity to join the National Lottery Community Fund’s, Finance and Resources Directorate at a key moment in the refresh of our counter fraud function.

As a Counter Fraud Officer, you’ll be at the heart of protecting the Fund’s integrity and ensuring that funding reaches the communities that need it most. You’ll conduct fraud investigations, respond efficiently to queries from internal and external customers, and help shape the future of our approach to fraud prevention and detection.

Your Responsibilities:

• Delivering internal and external investigation services for the Fund.
• Advising teams across the organisation on fraud, bribery, and corruption risks.
• Working closely with internal teams such as funding, people team and legal.
• Collaborating with external organisations such as the police, charity commission, and other funders and agencies.
• Delivering fraud awareness workshops and creating engaging, easy to understand case studies that help bring our investigations to life. 

What does a typical day look like?

• Morning: You’re assessing a potential fraud referral, reviewing the case details, and using your expertise to decide the best course of action to safeguard public money.
   
• Midday: You’re responding to some new queries from funding officers and members of the public, providing clear, accurate advice to help resolve issues quickly.
   
•  Afternoon: You’re attending a meeting with colleagues from funding and compliance teams, sharing insights from a recent investigation you led on and contributing to a conversation about how we can strengthen fraud prevention and detection efforts.
   
• End of day: You’re making sure all your cases are up to date and accurate, while planning your next steps for ongoing investigations.

Every day is different. One moment you’re deep into an investigation, the next you’re advising on fraud risks for a new initiative or helping shape improvements to our processes.

What we are looking for:

• Experience: You have conducted investigations before and have a strong background in delivering great customer service.
   
• Curiosity: You want to learn more about fraud risks. You ask questions and have an aptitude for investigative research, you love solving problems!
   
•  Initiative: You are comfortable working alone and enjoy being trusted to complete your work independently, at pace with accuracy and to deadlines.
   
• Confidence: You have confidence in your decision-making and are comfortable challenging existing processes, giving and receiving critical friend feedback to aid improvement.
   
• Flexibility: You are a supportive and a strong team player. Our work is challenging and changes day to day so we need someone that can adapt easily to change and embrace it.
   
• Enthusiasm: You bring energy and positivity to the team.

Why join us?

• You’ll be part of a motivated, supportive team that values wellbeing, recognition, quality of work, collaboration and continuous improvement.
• You’ll help protect millions of pounds of funding for good causes across the UK.
• You’ll have opportunities for professional development and the chance to make a real impact.

Interview details:

• Date: 17th & 18th February 2026
• Format: Online
• Location: UK wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

The role will include intermittent travel across the UK for team meetings and events (usually this means travelling 4 times a year and staying overnight to attend face to face team meetings).

For an informal discussion about the role, please get in touch.

 How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential

• Experience of conducting fraud, compliance, or financial investigations (e.g. in public sector, charity, grant-making, or law enforcement environment).
• Skilled in producing clear, structured reports and presenting findings to non-technical audiences.
• Experience of collating and analysing data from multiple sources.
• Understanding of and curiosity about our work as a funder.
• Understanding and experience of delivering great customer service.

Desirable

• Strong knowledge of fraud typologies, investigative techniques, and relevant legislation (e.g. Fraud Act 2006, Proceeds of Crime Act, Data Protection).
• Accredited counter-fraud or investigation qualification (e.g. ACFS, CIPFA, CIFAS or equivalent).
• Familiarity with investigation standards such as CPIA, PACE.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We’re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level.

We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve.

All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care.

Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters.

That’s where you come in.

About the role

We’re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme.

You’ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services.

This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region.

About you

You’ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners.

You’ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion.

We’re looking for someone who can combine empathy and sensitivity with creativity and ambition.

Qualifications & Knowledge

· Understanding of legacy fundraising and individual giving principles

        Knowledge of fundraising regulations and GDPR compliance in relation to donor communications

· Understanding of marketing, fundraising, or a related field

· Knowledge of the charity and voluntary sector

Experience

· Proven track record of delivering successful projects or campaigns

· Experience in donor stewardship and supporter engagement

· Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways.

· Experience working with external partners, agencies, or suppliers

· Experience within a charity environment is preferred but not essential

· Experience in developing annual plans or strategies to grow income

· Experience within a legal setting is desired but not essential

Skills & Abilities

· Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity

· Strong project management and organisational skills, with the ability to manage multiple priorities

· Analytical mindset with the ability to evaluate campaign performance and adapt tactics

· Confident using CRM systems, marketing platforms, and Microsoft Office

· Ability to work both independently and collaboratively as part of a team

· Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners

· Sound copywriting and proofreading skills

Other

· Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential

· Flexible approach to meet the needs of the project

· You will report on an operational day-to-day basis to the Corporate Partnership Manager

· You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire.

Why join us?

• Be part of a trusted, local charity network making a real difference every day
• Play a key role in shaping the future of legacy fundraising across three Age UK partners
• 25 days of annual leave plus bank holidays
• Competitive salary
• Cash health care plan
• Company pension scheme
• Charity discounts
• Free onsite parking
• Employee assistance program

How to apply

Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. 

Hours : 37 hours Monday – Friday 8.30am – 4.30pm with a 30 minute unpaid break   

Salary : £33,000 per annum

Contract: Fixed term for 24 months  

Closing Date: 30 January 2026

Interview Date: TBC  

Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support.

All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.

We are recruiting a Challenge Events Fundraiser to grow PAPYRUS’ challenge event income by leading on allocated PAPYRUS own events, projects and campaigns and managing all third-party challenge events.

What you will do:

• Develop an events plan that will grow income using data from previous years to understand our supporters and build a creative and sustainable income plan for long term growth.
• Build and manage relationships with supporters across all communication channels and provide professional, relevant, timely and empathetic stewardship at all times.
• Raise awareness of PAPYRUS and its work by developing and delivering presentations and talks both online and face to face to supporters and facilitating necessary photo opportunities in line with GDPR for use if future promotional activity
• Manage costs and budgets for events, including forecasting, estimates and future year planning.
• Be proactive seeking out new initiatives and market trends in fundraising across the UK charitable sector.
• Participate in the development, implementation, and maintenance of PAPYRUS challenge event fundraising assets, collateral, materials, and policies and procedures ensuring all content is on brand and to a high standard.
• Working with colleagues in Business Support Services to use the data collected across all donation platforms to analyse and inform required reports and update existing reporting mechanisms.

To be successful in this role you will have:

• Previous experience of working in a fundraising role for a UK registered charity
• Experience of successfully managing a portfolio of third-party events
• Proven track record of successful relationship management with donors/ fundraisers 
• Proven track record of working effectively in a team
• Experience in creating and monitoring budgets
• Experience using Raiser’s edge or a similar CRM database.
• Knowledge of regulatory environment for fundraising from events fundraising including sponsorship, data protection, Gift Aid (incl GASDS) and Fundraising Codes of Practice and regulation
• Good knowledge of data selection, data analysis, insight and application of datasets for maximum success
• Understanding of events fundraising
• Competence in the use of IT tools including Word, Excel and PowerPoint
• Ability to work some unsocial hours and travel to meetings / events as required across the UK

Please visit the careers site for the full job description and person specification for the role.

Salary: £31,537 per annum (SCP 18) progressing by increments to £34,434 per annum (SCP 23)

Hours: 36 hours per week  

Location: Warrington; but will accept applications from across the UK to work remotely and travel to Warrington as and when required. Occasional travel across the UK will also be required for this role.

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: 8th February 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Join Our Team as a Parish and Appeals Fundraiser

Join a small, friendly team. Shape something new. Make a real impact.

We’re looking for a Parish and Appeals Fundraiser to join our growing and supportive fundraising team at an exciting time of development. This is a brand-new role where you’ll help shape our approach to fundraising from the ground up — growing and supporting individual giving in our parishes, helping to build a new CMS, developing diocesan-wide appeals, and co-creating a simple and effective legacy campaign.

You’ll be working in a collaborative, welcoming environment with people who are passionate about making a difference and open to new ideas. We’re looking for someone who enjoys working with people, is organised and detail-focused, and is comfortable working across different platforms.

About the Role

Appointment Type: Full-time, Permanent

Working Hours: 35 hours per week, Monday - Friday, though reduced hours and flexi-time will be considered.

Location: Diocese of Salford Cathedral Centre - 3 Ford Street, Salford M3 6DP

We’re happy to discuss flexible and hybrid working arrangements and are keen to support a healthy work–life balance.

Salary & Benefits: £ 30,131 - £33,406 per annum, 25 holidays, plus statutory bank holidays and 5 Diocesan closure days.

Main Responsibilities

• Work collaboratively with the Senior Fundraiser to refine and roll-out the parish fundraising programme.
• Work collaboratively with the Senior Fundraiser and Deputy Chief Operating Officer to devise and deliver a programme of annual diocesan appeals.
• Develop and deliver clear and engaging content for print, digital, website and social media elements of the appeal.
• Ensure donors and users have an accessible and seamless experience across all channels.
• Ensure projects are delivered within budget, checking and seeking advice where necessary.
• Implement and maintain a diocesan Customer Management System
• Prepare and share donation reports and feedback for each parish programme and diocesan appeal.
• Review and analyse reports to gain insights into donor behaviour and improve future fundraising activity.
• Develop and implement a simple legacy strategy
• Work collaboratively with the Senior Fundraiser and Trust Fundraiser to explore and develop other fundraising income streams.
• Research and keep abreast of industry activity and trends.
• Undertake any other reasonable tasks as required by the department/ diocese.

Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.

They must familiarise themselves with and adhere to the procedures on how to deal with allegations or concerns of abuse and the Church’s Safeguarding Policies and Procedures which can be found at our Diocesan website.