Digital and communications manager jobs

Individual Giving Lead (Donor Development)

You will be an experienced, ambitious, proactive fundraiser who works fast and efficiently to develop relationships with individual supporters through a variety of channels including direct mail, email and digital channels. We’re just scratching the surface – currently the individual giving programme is heavily focus on direct mail – you have the chance to shape this programme and make this role your own.

 

Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent

 

Closing date: 11.59pm on Sunday, 8th February 2026.

About the role

 

Individual Giving Lead (Donor Development)

 

As our Donor Development Lead, through testing, learning and optimising, you will work with colleagues across Addenbrooke’s Charitable Trust (ACT) to deliver a programme of offline and online products and campaigns (including appeals, newsletters and bespoke touchpoints) to existing supporters to generate income through one-off, regular giving and legacy income.

You will work to develop our understanding of supporter motivations and use your curiosity to interpret data to enable the creation of hyper-personalised communications and best-in-class supporter journeys within our development programme.

About you

You will be:

• An experienced, proactive individual giving fundraiser with a passion for delivering outstanding donor experiences and compelling campaigns, appeals, and calls to action.
• Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
• A confident communicator with strong organisational skills and excellent attention to detail.
• Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
• Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.

Key Responsibilities

· Develop and deliver an annual Donor Development programme as part of the Individual Giving Strategy.

· Work with creative agencies and suppliers to brief, develop, deliver and evaluate a series of online and offline appeals, newsletters, and bespoke communications, through direct mail, telephone marketing, email and other channels.

· Build journeys for mid-value donors, regular givers, pre-lapsed supporters and legacy contacts (enquirers, intenders and pledgers).

· Collaborate with the with the wider team to deliver an exceptional welcome journey.

· Monitor KPIs and use insight to improve retention, net income, and lifetime value.

 

Essential Skills & Experience

· Experience of working in a fast-paced individual giving team

· Experience delivering a programme of offline and online supporter products and campaigns to generate income

· Strong communication skills—written and verbal.

· Excellent attention to detail, accuracy, and organisational skills.

· Ability to manage competing deadlines and work both independently and collaboratively.

· Strong numeracy skills with confidence managing budgets.

· A proactive and positive team player with a passion for our mission.

· Computer literacy and experience with Microsoft Office.

In return

Addenbrooke’s Charitable Trust (ACT) is the dedicated hospital charity for Addenbrooke’s Hospital (Cambridge University Hospitals). Recently voted one of the top 100 hospitals in the world, Addenbrooke’s is a leader in the field of healthcare innovation and is recognised across the world as a pre-eminent teaching hospital.

Addenbrooke’s is embarking on a bold journey of transformation to ensure that it is fit for the future, can provide the highest possible standard of care for its patients, and continue to drive innovations that will impact people far beyond Cambridge. Come and join us!

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• Cycle to Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.

 

Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, or Donor Acquisition roles.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The core purpose is to inspire and grow a network of local volunteers, enabling them to champion their churches and organise events that foster community engagement. We are looking for someone who can inspire volunteers to cherish and take responsibility for their local church. Someone who can build relationships with our local communities and engage, support and grow our network of local volunteers.

We need someone who will work closely and enthusiastically with our small team to develop, encourage and enable community use of and care for our historic buildings.

Above all, we need an excellent communicator, and someone who can engender a collaborative working approach.

In supporting and developing our volunteering initiatives, we need someone who will be the organisation’s lead on health and safety, embedding best practice across all operations and ensuring compliance with relevant legislation.

The Volunteering & Community Officer plays a pivotal role in engaging and supporting volunteers to care for historic churches across England and Wales. The position may be full-time or split into two part-time roles, with flexible, home-based working and regular travel to sites.

Have you led transformational change in the third sector – and are now looking for your next big opportunity to make a lasting impact?

If so, you may be the dynamic, strategic and values-driven leader we’re looking for as our Head of Volunteering Development.

This is a senior leadership role with real influence and autonomy. Working with key stakeholders and partners, you’ll lead the development and delivery of a forward-thinking, inclusive Vision for Volunteering for Somerset. With a remit that spans strategy development, community engagement, active citizenship and workforce wellbeing, this role will be key in exploring new and exciting approaches that makes volunteering accessible to all.

You’ll bring proven leadership experience in the third sector, and a track record of strategic planning and delivering change in complex environments. You’ll also have a passion for volunteering, a deep understanding of the volunteer experience, and excellent knowledge and understanding of the national and local volunteering landscape – including the opportunities and challenges.

In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.

To find out more about this role, including how you can apply, please visit our website by clicking the button on this advert.

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
 
ABOUT US
 
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
 
THE IMPACT YOU WILL HAVE
 
As a Senior Helpline Coordinator, you will help ensure Missing People's award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
 
ABOUT YOU
 
You’ll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:

• Right to work in the UK.
• Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
• Experience managing or supervising staff or volunteers.
• Solid safeguarding knowledge, including risk assessments and referral processes.
• Strong organisational and time management skills.
• High IT confidence, with the ability to work across multiple systems.
• Excellent written and verbal communication skills.
• Experience of coaching and training groups or individuals.

 
WHAT WE OFFER
 
Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.
 
HOW TO APPLY
 
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
 
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
 
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional, annual leave days awarded on length of service*,Company pension contribution, Life insurance (3 x salary)*, Employee Assistance Programme (EAP) including 24/7 support helpline, Interest-free Season Ticket Loans*, Additional maternity pay and leave*, Additional paternity pay*, Additional sick pay* *available after probation period passed
 
REF-226 493

This is an exciting opportunity for someone looking for their next role in fundraising at an exceptional moment for the Young Vic under the new artistic direction of Nadia Fall OBE as she launches her second season in Spring 2026, alongside the launch of a new website and a refreshed fundraising strategy.  

This role is pivotal in shaping the future of our supporter engagement and income growth. For the first time in a decade, you will lead the launch and delivery of a renewed membership scheme that ensures our membership offer is compelling, competitive, and aligned with our artistic vision. We are now looking for a proactive, proficient and dynamic fundraiser to drive membership growth. Increasing income will be central to your success, alongside providing the highest possible customer care, delivering exceptional stewardship and building meaningful relationships with our members and individual donors.

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We are particularly keen to hear from Black and Global Majority people, and candidates who self-identify as disabled. All candidates who self-identify as disabled who demonstrate that they meet the essential criteria will be invited for interview. The Young Vic is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, caring responsibilities, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sexual orientation.

To Apply, please see more details via the Young Vic Jobs Page on our website.

Reporting to: Co-Executive Director

Benefits:

25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits 

About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

The role

As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.

Key responsibilities include, but are not limited to:

Financial Management & Accounting

1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.

2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.

3.Manage relationships with external accountants, auditors, banks, and financial service providers.

4.Ensure appropriate and best practice financial policies and controls are in place. 

5.Ensure financial risk is identified and managed appropriately.

Fundraising & Development

1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.

2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.

3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.

4.Support relationship management with key donors, foundations and partners.

Operational Systems & Processes

1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).

2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.

3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.

Compliance, Risk & Governance

1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.

2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.

3.Establish and monitor risk management frameworks and our risk register.

4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.

Human Resources & People Operations

1.Oversee recruitment, onboarding, performance management, and staff development.

2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.

3.Foster a positive culture in line with Foxglove’s values.

Team Leadership & Collaboration

1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.

2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.

3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.

Person specification

Below are the essential and desirable criteria for a successful candidate.

Essential

·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management 

·Strong experience of budgeting, forecasting, audit & financial compliance 

·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail 

·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc. 

·Highly organised and able to manage multiple priorities; excellent time-management skills 

·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly 

·Strong collaboration skills; ability to work across teams; good leadership and people management skills

Desirable 

·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting

·Experience of operating in non-profit / mission-driven / legal organisations 

·Legal or compliance experience

·Experience of international operations, dealing with cross-border legal / regulatory issues 

·Experience of change management and scaling teams or systems 

·Understanding of, or interest in, legal, tech justice issues 

·Experience of hybrid / remote team leadership

·Experience with fundraising finances, grants management, donor reports

Length and salary

This is a permanent full-time role with six-month probation period. 

How to apply

Please make your application via the link to Applied provided by 9am on Tuesday 10 February (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates.

Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website. 

If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website.

Job Title: Youth Support Adviser

Location: Hastings and covering the east of the county

Salary: £24,505 - £25,497 per annum depending on experience

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Team Leader – Youth Employability Service

 

 

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and/ or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

The Role

We are seeking a dedicated and compassionate Youth Support Adviser.

The Youth Support Adviser (YSA) is a key role in the Youth Employability Service, acting as the first point of contact for 16-18-year-olds who are NEET or at risk of NEET.  You will support with first appointments and initial assessments of need, when young people are referred to YES, alongside supporting your caseload.  Guiding them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the East of the county with schools and FE Colleges you will play a key role in ensuring that young people — receive the tailored guidance and support they need to progress confidently into further education, training, or employment. So strong customer service and communication skills are essential.

You will maintain regular contact with the young people you support, plus be a pivotal part of the YES Tracking Team, where you will use various communication methods (phone, text, WhatsApp, email, face-to-face) to engage and support young people and offer our support.

About You

This is a fantastic opportunity for someone with experience of working with young people and looking to progress.

Ideally you understand the post-16 education and training landscape in East Sussex and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

 

Minimum Criteria

· An understanding of the needs, and challenges faced by young people who are not in education, employment or training

· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

· A commitment to undertaking all necessary training for the role

· Willingness to work evenings when required

· Full, valid UK drivers’ licence with access to your own vehicle

Core Competencies

· Experience working with young people

· Proven ability to engage and support young people (ideally those who are NEET or at risk of NEET)

· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals

· Ability to assess individual needs, develop action plans, and monitor progress

· Skilled in managing a varied caseload and maintaining accurate and confidential records

· Understanding of the post-16 education, training, and employment landscape

· Ability to build trust and maintain regular, consistent contact with young people

· Self-motivated and able to work independently as well as part of a team.

· Competent in using IT systems, databases, and digital communication tools

 

Employee Experience

A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.

You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.

At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Sunday 1st February 2026

Application review date: Monday 2nd February 2026

Interviews date: Tuesday 10th February 2026

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitment @ cxk. org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

Head of Customer Contact - Repairs

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

REF-226 304

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

Please note, this is a fixed term role, starting in April 2026 and expected to end in February 2027.

About the role 

You’ll lead and coordinate our local campaigning work across the East of England. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focused political campaigning work and advocacy. 

Your work will help raise awareness and increase knowledge about Parkinson’s. Through your campaigns you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you’ll do:

• Be a first point of contact for supporters and campaigners in the local area,who want to improve services in their local area.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks.

• Recruit and manage a sustainable network of local campaign volunteers.

• Lead campaigns to ensure everyone with Parkinson’s has access to the multidisciplinary team so they can live well with Parkinson’s.

What you’ll bring:

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning. 

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Experience of delivering training to volunteers and staff. 

• Ability to work flexibly, sometimes evenings or weekends.

• Experience of using digital tools to work collaboratively and productively. 

 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

First round interviews for this role will be on 18 and 23 February 2026, online via googlemeet.

Successful applicants will be invited to an informal second round interview, in person, at a date and location to be determined. This will be in person.

The successful candidate will be required to: 

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Data Processing Administrator

Location: Astolat – with opportunity for hybrid working Within ACS core office hours (8am – 6pm)

Salary: Band P: £25,634-£26,538 (Pro-rata)

Hours of Work: 28 hours per week (0.8FTE). Flexibility will be required to meet the evolving needs of the organisation (occasional evening & weekend).

Role Overview

The Data Processing Administrator will play a key role in ensuring the charity’s data is accurate, secure, and effectively managed to support service delivery, reporting, and decision-making. This role is vital in helping the organisation maintain high standards of data integrity and compliance, ultimately supporting unpaid carers more effectively.

Person Specification – Experience, Knowledge & Skills

Essential

Essential Experience

• Proven experience in data entry and data management within a professional setting.
• Familiarity with data management software, ideally Microsoft Dynamics CRM or similar platforms.

Essential Knowledge

• Strong understanding of data protection regulations (e.g., GDPR) and best practices for handling sensitive information.
• Knowledge of data quality assurance processes and techniques.
• Awareness of the role of data in supporting charitable services and impact measurement.

Essential Skills

• Excellent attention to detail and a high level of accuracy in data handling.
• Strong analytical and problem-solving abilities.
• Openness and self-motivation to learn and develop new skills, including the ability to adapt to and work confidently with a range of digital systems and tools.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively within a team.
• Effective communication and interpersonal skills, with the ability to liaise confidently with colleagues and stakeholders.
• Strong organisational skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Ability to touch-type and enter data with good speed and accuracy.

Desirable 

• Experience working with data visualisation tools such as Tableau or Power BI.

Key Responsibilities

• Perform data entry and maintenance, including updating existing records and entering new information into databases. 
• Perform routine data quality checks and resolve discrepancies
• Assist in the development and implementation of data management policies and procedures. 
• Collaborate with other departments to understand their data needs and provide solutions. 
• Generate reports and work alongside the Administration & Data Team Manager to analyse data and support decision-making processes. 
• Troubleshoot and resolve data-related issues. 
• Maintain confidentiality and security of sensitive data. 
• Support the team with general administrative tasks as needed, under direction of the Administration & Data Team Manager. 
• Stay up to date with industry trends and best practices in data management. 
• Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence. 
• Work across the organisation on projects and support organisation-wide events and activities.

To Apply

If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.

Do you want to develop and facilitate a new youth development programme at Share? We are looking for a passionate and creative team member to join as our new Youth Development Facilitator. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen. 

You’ll help people build the life skills they need to make positive long-term changes. You’ll develop and facilitate our new programme at Share, delivering session both at our training centres and out in the community. You’ll help our students achieve their personal objectives and keep learning in an engaging, fun and stimulating way. 

Main responsibilities

• You’ll think creatively when planning and facilitating the programme and use a range of methods to support the students learning goal

• You’ll support progression pathways for young people with a learning disability and/or are autistic, many of whom have recently left college

• You’ll work with each young person to understand their individuals' preferences and strengths to develop an accessible action plan

• You’ll work to strengthen our local community and youth networks, developing partnerships with external organisations

Who we’re looking for

• You’ll have experience of working with young people and will be passionate about delivering quality services

• You’ll have a good understanding of the challenges faced by adults with learning disabilities and a strong commitment to the inclusion of disabled people in all aspect of life

• You’ll have excellent planning and time management skills, with the ability to meet deadlines and targets

• You’ll be able to take a collaborative and empowering approach, working with our students, partners and volunteers to plan and deliver person centred services

• Most importantly, you share our strong commitment to the inclusion of disabled people in society, you believe in equality for all

Why work for us?

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service. 

Please send us your CV and a cover letter. In your letter, please tell us:

1. What are three qualities that make you an excellent Youth Development Facilitator? 

2. What relevant experience do you have of planning and facilitating skills development programmes for young adults (preferable with those with a learning disability or autistic young adults)? 

3. How would you develop the Youth Development programme at Share? 

If you would like to have chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.

We look forward to receiving your application. 

Senior Legacy Development Officer

Location: London office with flexibility to work remotely
Salary: £33,044 per year, rising to £35,109 after 6 months and £37,174 after a further 6 months, plus excellent benefits
Closing date: 9am, Monday 26 January

Are you ready to inspire people to make a lasting impact? We’re looking for a Senior Legacy Development Officer to help shape and deliver creative campaigns that encourage gifts in wills and secure vital future income for our work.

This is an exciting opportunity to join a team that generates a significant proportion of our income. You’ll play a key role in planning and delivering legacy marketing campaigns across multiple channels, working closely with colleagues and external partners to engage supporters and grow pledges.

What you’ll do

• Lead on planning and delivering gifts in wills campaigns, including advertising, email and direct marketing, and engagement activities.
• Create project plans and briefs, ensuring all communications are on brand, accessible and values-driven.
• Monitor and evaluate campaign performance, using data insights to improve strategy and results.
• Manage relationships with suppliers and agencies, including free will service providers and fundraising organisations.
• Respond sensitively and efficiently to legacy enquiries from supporters and the public.
• Ensure compliance with fundraising regulations, GDPR and charity law.

What we’re looking for

• Confidence and ability to learn quickly, with experience in marketing campaigns (direct and email marketing essential).
• Strong organisational skills and the ability to manage multiple projects and budgets.
• Excellent written and verbal communication skills, with confidence to speak sensitively about gifts in wills.
• Ability to analyse data and report on campaign performance.
• Knowledge of fundraising codes, GDPR and safeguarding principles.
• Comfortable using technology and digital tools to deliver campaigns.
• Event management experience is desirable but not essential – training can be provided.

Additional information

• Occasional travel and overnight stays for events (TOIL available).
• Commitment to equality, diversity and inclusion is essential.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Seeking an enthusiastic, dynamic, dedicated yet compassionate leader to drive the charity forward with a fresh strategy, new ideas and a bold vision. As CEO you will provide visionary, strategic, and operational leadership to the Ileostomy and Internal Pouch Association, ensuring we fulfil our mission and grow sustainably. You will act as a key ambassador, building partnerships and maintaining our reputation for excellence ensuring we move forward with impact sharing the strength and passion that we have continued to experience for almost 70 years.

Key Responsibilities (see breakdown within attached job specification)

• Strategic leadership
• Operational Management
• External Engagement
• Governance and Board Relations
• Team Leadership
   

What we do
IA offers peer-to-peer support to those with, or about to have, either an ileostomy or an internal pouch. We also help fund research into bowel disease and other conditions leading to the removal of the colon, as well as providing relevant information to interested parties using a range of channels.

Our strapline, “Because we know, we care”, sums up our whole ethos. Individuals can join either their local IA member organisation, or the IA national charity, and in either case, gain access to a range of services and support, including our flagship quarterly Journal, local and national meetings and information events, and other services such as our One2One peer support and Support Through Therapy services.

What you offer

Essential
• Proven senior leadership experience, ideally as a CEO or Director in the charity or social enterprise sector
• Demonstrable experience of strategic planning and implementation
• Excellent communication skills with ability to engage effectively with stakeholders, professionals and volunteers both internally and publicly
• Work empathetically with vulnerable adults employing working knowledge of safeguarding
• Financial management and budget oversight
• Demonstrable experience of implementing and monitoring services based on financial benefit and social benefit
• Track record of income generation and fundraising
• Demonstrable experience of operating within a governance and regulatory framework
• Experience of developing, managing and supporting high performing teams with a strong growth mindset
• Builds effective relationships with a strong network instilling confidence and trust
• Experience of leading a team delivering effectively against objectives

Skills and Qualities
• Visionary and values-led leadership
• Ethical decision-maker
• Strong, confident and decisive performing well under pressure
• Excellent communication and interpersonal skills
• Resilience, adaptability, empathy and emotional intelligence
• Commitment to equity, diversity, and inclusion.

What we offer
Contract: Part time 60% FTE – flexible over 3-5 days, permanent role.
Location: Remote (with regular travel to National Office (Rochford, Essex) and other UK locations, as required)
Salary: £80,000 - £85,000 equivalent FT (pro-rata 60%), commensurate with experience plus benefits

Please see further information about us, what you will offer and who we are looking for within the attached role profile.

Events Fundraising Officer

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

Job Summary for Events Fundraising Officer 

We’re seeking an experienced Events Fundraising Officer to work on delivering our UK wide portfolio of challenge events. You’ll be passionate about working in events fundraising and enjoy being part of a busy team. This role sits in the Events team within the Public Fundraising department, generating over £1 million of income. The Events Fundraising Officer will play a key part in our exciting plans to grow this area of fundraising.

We're looking for someone who loves building relationships, enjoys creating engaging communications, has excellent attention to detail and loves working as part of a busy and thriving team. If this sounds like you and you fit our person specification, you might be the person for us. In return you'll join our brilliant team and finish each day knowing you've played a central role in supporting people affected by bowel cancer.

The role is managed by the Senior Events Fundraising Officer and other key relationships are with the wider Public Fundraising team, Marketing and Communications, Data and IT, Finance teams and external agency partners.

Main responsibilities

Project management

· Support the Senior Events Fundraising Officer in managing, delivering, and evaluating a range of fundraising events covering running, cycling and UK challenge events

· Manage events in the portfolio for example Great North Run, Ultra Challenge Series treks

· Regularly report on agreed KPIs

· Work closely with the Marketing and Communications team to ensure fundraising events are effectively promoted

· Develop and maintain excellent relationships across the organisation to ensure projects are executed effectively, on time and to budget

· To prepare and present event evaluation reports

Supporter care and stewardship

· Write and develop effective stewardship journeys, using engaging copy to ensure income targets are hit, average gifts are increased, and supporter conversion and retention rates are improved

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

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